data/Customer Support System.txt

Customer Support System – MyCareers Portal
The Customer Support System allows users to raise service tickets within the portal if they encounter issues, need support, or wish to request any feature/action within the system. It consists of two main sections:

1. Raise a Ticket
To raise a new support request:

Navigate to: Customer Support System ➝ Raise a Ticket

Fill in the following fields:

Subject: Briefly describe your issue/request.

Department: Select the relevant department from the dropdown.

Description: Provide detailed information about the request or issue.

Use the formatting tools to enhance your message (bold, italic, bullet points, etc.).

Click Submit Ticket to raise your request.

Once submitted, the ticket will be listed under the “All Tickets” section.

2. All Tickets
To view and manage raised tickets:

Go to: Customer Support System ➝ All Tickets

The page displays all support requests made by the user.

Columns shown include:

Date Created

Ticket Owner

Subject

Description

Status (e.g., Pending/Open, Resolved)

Action Buttons:

👁️ View details

✏️ Edit the ticket

🗑️ Delete the ticket

Users can track ticket progress or respond to ongoing tickets from this section.