Datasets:

---

pachequinho

/

twitter_airlines_pos_neg_small

like 0

captain \"on behalf of the front office, welcome on board.\".... never heard that before. i laughed...hard.

positive

these are great fares!!!!!

positive

awesome i'll book my next christmas vacatinn this december any other ways you want to devalue mileage plus.

positive

thank u! secured room for the night thx to very helpful customer service rep n. dorns.. i thanked her.. can u 2?

positive

thank you. i flew into newark from vail/eagle.

positive

@ denver international airport

positive

thank you for responding so quickly with a helpful tool!

positive

thank you. took care of everything and made it right. that's the experience i'm used to. opened the app to find flight changed.

positive

that's exactly the point. it fits. i'm premier access. boarding group 2. this was a return ticket. i've been doing this for 15 yrs

positive

thank you!

positive

my favorite way to travel! thank you!

positive

thank you

positive

he has no priority and iove it

positive

pleased to be a premier platinum

positive

thank you “ i can certainly take a look. please follow and dm me your confirmation number for assistance. ^jh”

positive

thanks for listening! i definitely was not the only person in line who thought it was absurd.

positive

ok. i just submitted. thanks for the opportunity to give feedback.

positive

big thanks to ms. winston for assisting me over the phone with a baggage claim issue today. she really went the extra mile!

positive

i will, as soon as i am done with my article. thanks! ~tom

positive

ok thank again for your help!

positive

flight 1491...plane from sfo to den is basically on time.

positive

thanks. just a program comment; the system assigned seats behind each other even though pairs were available. i changed it back.

positive

please than robin at ewr premiere desk for helping me get on a an earlier flight. she did the work. huge thanks.

positive

that would help! or how about integrate it into the app so i can just \"activate\" it and surf...

positive

thank you for your kindness. your agents went above & beyond to get my stranded family home.

positive

look at this beauty 😉 dc 10 united airlines 😉

positive

ok thx!

positive

great to hear thankyou so much. greatly appreciate your replies. feel much more settled now.

positive

counter agents at rdu deserve a medal.

positive

thank you. literally called for preboarding as i ran up.

positive

that's brilliant thankyou so much. is it classed as part of carryon?

positive

thank you for listening to my compliant and doing the right thing. i appreciate you working with me

positive

great! i'm ready to go home.

positive

wow you even answered back! awesome! that's customer service!!!

positive

: outsource it all united airlines...your customers are just loving you for it. outsource. outsource. outsource.

positive

thank you! you need to follow back tho otherwise i can't dm you. x

positive

just sent! thanks :)

positive

thank you very much for the help. we're do i pick up my bags aspen airport & are they coming in today on flight911

positive

would love help getting there today. in now. will take any airline and connections. thx

positive

thank you!

positive

thanks for the update.

positive

just confirmed a seat! crisis averted! beers won't be missed now

positive

understood and thanks! i should have tried reaching out sooner.

positive

the den b44 agent (9:30am) was amazing. the mpagent at check in? she sucks.

positive

traveling with who is injured. gate agent in chicago was awesome helping her. ty

positive

thanks!

positive

been solved, they finally picked up the second time i called, thanks for the response jh! 7:21 to dulles works!

positive

has the best customer experience via twitter - huge fan!!!

positive

love the new 1st class breakfast!

positive

thanks for looking into this and for getting back to me via dm. glad to hear my bag is finally being delivered to me. thanks again!

positive

flew from sdf to atl to tampa on delta. left early. arrived early. crew helpful. wifi worked!!

positive

cool. thank you.

positive

i'd like to thank and recognize terri p at dulles for going out of her way to get me back on my raleigh flight

positive

was able to send the dm. all good now.

positive

have michelle at t1 ord train your other staff on how to treat customers. a refreshing pleasure to deal with.

positive

ewr agent barbara was fabulous and an example of cust. serv. a pleasure talking to you😊

positive

thanks for the upgrade today great way to start my week! cc:

positive

i am impressed with your super-fast reply to

positive

hi jp, with the help of an awesome tsa representative, i was able to get it all taken care of. thank you!

positive

the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air.

positive

i wanna be grand staff

positive

i wanna be ride united airline! i love airplane

positive

you're my early frontrunner for best airline!

positive

worked like a charm. bag was waiting on the carousel when we got to baggage claim.

positive

will do. thanks for the help. cheers

positive

i have 8 flights with you in the next two weeks :) let's make some good memories!

positive

he is so excellent and so reliable :)

positive

it was delivered! thank you for making sure it arrived at my doorstep!

positive

“ looking for a reason to travel?

positive

thank you!

positive

i was sincerely thanking the pilot of flight 4461 of braving the snow and getting me home amongst many other cancelled flightlations.

positive

thanks! lol! will wait for us. per same tail number as :)

positive

bummer but thank you for the quick response

positive

they let us know in advance of the reboot, yes :) thanks for the attentiveness!

positive

wanted to compliment ur phone agent jeanette for reflight booking problems rdu to sea thru sfo after connecting flight thru ewr was cancelled flightled.

positive

social media team is on point on :)

positive

thank you for following up!

positive

claudia in iah terminal b travel assistance has me all set. great service. thank you.

positive

denver baggage handlers you totally impressed us today. our lungs barely made the run to connect but our bags had no problem!

positive

thanks, it was my first time in a united lounge and felt welcomed.

positive

can cancelled flight my flight anytime if this is where they keep me for the night..

positive

thanks for updating me about the 1+ hour delay the exact second i got to atl. 🙅🙅🙅

positive

resolved. over hour of work on ground & somehow the system reset itself during takeoff. i appreciate the quick response/service.

positive

and to add to my earlier tweet. this was my daughters 5th bday present. thank you for the hard work and making it happen.

positive

you have a guy named otis at ord that knows what is. he was able to get my bag to me. i upgraded just to be sure

positive

you all do a wonderful job today. got my wife, daughter, and myself from pgh to orlando after out flight was delayed luggage and all

positive

nope. even better there were 4 seats. and due to w&b first to raise hands got to move up. i wasn't fast enough.

positive

look at this beauty 😉 dc-10 united airlines 😉 hope you like this beauty 😉

positive

it was such a lovely part of this long day - attendants on ua5168 (most) /ua795 were beyond exceptional today.

positive

i trust you enough to put my coat in my checked bag!

positive

finally made it to rep, who solved my problem.

positive

thanks gate agent extraordinaire seau fong for helping me get re-booked out of boise and (hopefully) home to nyc sometime tonight!

positive

thank y'all for being an amazing airline who knows how to treat their customers. you guys rock!

positive

went to customer service kiosk and they were able to help out! still thanks for following up!

positive

nope all set. thx for checking.

positive

on 2/20 denver ap, gate b91 (destination santa fe), agent ashley did an amazing job in the face of an angry traveler. kudos.

positive

i should be fine. they automatically changed my connecting flight for me so i wouldn't miss it. a+ work.

positive

thx off the response, finally got through the 45 min wait and talked to someone.

positive

thx, just dm'd. conf mqxc64 & mpwnc2. any help appreciated

positive

this is why i fly ... never have any issues

positive