question
stringlengths 19
6.88k
| answer
stringlengths 38
33.3k
|
|---|---|
Problem Statement: How to change the maximum number of summary lines to view in the Aspen Web.21 IO Status page. | Solution: Aspen Web.21 utilizes the Aspen InfoPlus.21(IP.21) Summary processing to provide the current status for the IO Status page. The IO Status page displays the list of IP.21 transfer records and their current statuses. The columns displayed are set by records defined by the SummarylineDef record. The IOSummary record defines the type of status changes to record, and the maximum number of summary lines to view.
For example, the IO Statuses page may currently display only 5 summary entries, and you would like for it to display more than 5 entries. In order to increase (or decrease) the number of summary entries displayed in the IO Statuses page within Web.21, the MAX_SUMMARY_LINES field within the IOSummary record has to be modified.
1. Open the Aspen InfoPlus.21 Administrator
2. Search for the IOSummary record (this record is located in InfoPlus.21 ==> host_group200 ==> Definition records ==> SummaryDef ==> IOSummary)
3. Click on the IOSummary record and select the MAX_SUMMARY_LINES field. From the MAX_SUMMARY_LINES field, click on the Value, and increase or decrease the number of summary lines you would like to display. Hit Enter to commit this change.
THE IO Status page will not display an empty summary entry for an occurrence. For example, if you look at the occurrences within the IOSummary record and 3 occurrences have nothing (blank) under the Value field, and the other 7 do have entries. Then the IO Status page on Web.21 will only display the 7 occurrences that have the value filled in within the IOSummary record.
The IOSummary record starts listing a transferrecord when the status of the transferrecords changes. So if the status (ie. Succes, Some bad points) has not changed since you increased MAX_SUMMARY_LINES it will not appear yet. You can force a status change by toggling IO_RECORD_PROCESSING OFF and ON in the transferrecord and it will appear (but this may cause a little data gap)
KeyWords:
IO Status
IOSummary
MAX_SUMMARY_LINES
Keywords: None
References: None |
Problem Statement: Two ASP pages, Trend1.asp and Trend2.asp, have been created in MS Front Page with a PEPLot object and an AspenPE.TimeLineCtrl.1 object.
These pages are linked by two different iframe object inside asp page multitrend.asp.
Both pages are corrected loaded into IE 6.0 but when I try changing the time range of Trend1.asp (or Trend2.asp) then, automatically, the time range of Trend2.asp (or Trend1.asp) is also changed.
How to prevent that from happening? | Solution: The Aspen Web.21 time line and plot ActiveX controls are the same controls used by Aspen Process Explorer. Although each custom asp page can consist of multiple plots, these controls were designed, by default, to only use 1 time line per page. However, the time line/plot "link" is controlled by the TimeServer property. This property can be set when using the Aspen Process Explorer automation interface, like this:
Trend1.TimeServer = "Fred"
TimeLine1.TimeServer = "Fred"
Trend2.TimeServer = "Barney"
TimeLine2.TimeServer = "Barney"
In this way, you will have one plot with one time line and another plot with a different time line.
If you open up your asp pages in MS FrontPage, look in the 'Normal' view pane, then click the Properties button to see the TimeServer property. Notice that the TimeServer is set to AspenPEGlobalTimeServer for both of your pages. This is why there is interaction between the different timelines on your page. To change that, please make sure your plots/timelines are each set to use a separate timeserver.
Keywords:
References: None |
Problem Statement: Just about every Tag's Input value has a Quality Status associated with it that shows if the value is considered to have a Good, Bad or Suspect status. This solution details the steps to display the quality status of a tag in Aspen IP.21 Process Browser (formerly called Aspen Web.21) | Solution: 1. In Aspen IP.21 Process Browser Graphic Studio, add a 'Text' data point object to a Graphic.
2. On the Data tab of the Text Data object, set the Name field to the following: <tagname> ip_input_quality
where tagname is the name of the tag with the status value to be read.
3. On the Attribute drop down list, select <VALUE>.
After this, Save and display the graphic in the web browser and the current quality status for the specified tag will now be displayed in the graphic.
Note: A user can even use the Animation feature to better monitor a tag's Quality Status changes from good to bad or even vice-versa. For more information on how to animate the Text object that reads the quality status please refer the solution 119488
Keywords: Quality
Status
Graphic
References: None |
Problem Statement: This knowldege base article describes how to change various data refresh rates in Aspen Web.21. | Solution: Generic Subscription service - Web.21 TrendPlots:
When using the generic subscription service (introduced in v.6.0) the Web.21 trendplots use the same connection to IP.21 as Process Explorer. The data update rate is also controlled by the same registry key as with Process Explorer. This can be found on each client PC in:
HKEY_CURRENT_USER | Software | AspenTech | AtTime | Settings | UpdateRate
The default value for UpdateRate is 7 seconds.
GCS Subscription service - Web.21 TrendPlots:
When using the GCS subscription service the Web.21 trendplots get the data update information from the RESCHEDULE_INTERVAL for the TSK_CONSOLE record used by the GCS connection.
Web.21 Graphics:
For v2004, the data refresh rate for the objects (DataPoint, etc.) in the Web.21 graphics is controlled through the UPDATE_RATE variable located in
C:\Inetpub\wwwroot\AspenTech\Web21\behaviors\UpdateObjects.htc
The default value for UPDATE_RATE is 3 seconds. After changing the UPDATE_RATE value, the IE clients will need to click the refresh button in Internet Explorer so the new UPDATE_RATE will be used.
For versions prior to v2004, the data refresh rate for the objects can be controlled through the method _updateScriptlets in Web21\behaviors\UpdateObjects.htc. This file can be modified as shown below.
//--------UpdateObjects.htc ::_updateScriptlets() -------------------------
function _updateScriptlets()
{ ... showPerfStatus(queryTime, parseInt(ResArr.length/2)); }
// Reschedule the check for updates if( Canceled != 1 )
UpdTimer = window.setTimeout( uniqueID + '.' + 'DoUpdates()', 3000 );
//adjust ms to refresh }
Note:
The _updateScriptlets method simply controls communication to the client browser. This does not control data updates to the data historian. For the Generic subcription service the historian is polled for changed data ievery 4 seconds, but will cycle every 300ms for up to 10sec (300ms dwell to 33times) to accommodate slow conditions on any dataserver. In the case of a 10sec timeout data from all available datasources will be returned.
For the GCS subscription service the historian update is based on a similar strategy to that listed above (500msec dwell, up to 20times, 4 second poll rate). With the default settings, either subscription service should handle slow conditions on the network while minimizing performance & response time.
KeyWords
Keywords: None
References: None |
Problem Statement: When attempting to open a Trend Plot on a Web.21 client machine, the following error is displayed:
Could not create grid control. Is VSFlex7L.ocx registered?
In some cases, after acknowledging the error, Internet Explorer may exit. | Solution: Find the file VSFlex7L.ocx on the machine and move it to the %SystemRoot%\system32 folder. Once the file is in the system32 folder, it will need to be registered.
Start | Run | regsvr32 "%SystemRoot%\system32\VSFlex7L.ocx"
KeyWords
grid control
vsflex7l.ocx
Keywords: None
References: None |
Problem Statement: One use case would be to use s95 tag names and then provide different locations for identical equipment and only create one web.21 Graphic. This example will show you how to setup a Generic Web.21 Graphic and then pass in s95 tag names in the URL. | Solution: The attached Word document shows the steps to configure a simple graphic and pass in s95 Tag names.
The URL below is an example of what you would add to BPC for Operations Navigator to use the Graphic. The parameters are included in the URL as one parameter with an XML value.
http://localhost/Web21/graphics.asp?ModelName=S95Tags.S95Tags¶ms=<P%20TAG1='E nterprise.NALA.Seattle.Line1.M201'%20TAG2='Enterprise.NALA.Seattle.Line2.M202'/>
KeyWords
Keywords: None
References: None |
Problem Statement: Detail pages don't display data for tags that have a single quote, double quote or backslash (\) in the name. | Solution: Due to language restriction in JavaScript and Java, Web.21 does not display detail page data for IP.21 tag names that contain one or more of the following characters:
1. Single quote (')
2. Backslash (\)
3. Double quote (")
Keywords:
References: None |
Problem Statement: The following error appears when opening the Web.21 home page
The page cannot be displayed
Error Type:
Active Server Pages, ASP 0134 (0x80004005)
The object has an invalid ProgID of 'AspenTech.AFW.AuthorizationEx'. /Web21/global.asa, line 3 | Solution: This error indicates that Aspen Web.21 (Web.21) cannot create the security object and hence it will fail. Here are some troubleshooting steps:
Go to, Start | Programs | AspenTech and make sure AFW Tools is available (installed). If AFW Tools is not a selectable item, try a clean install using Solution 111129 as a guide.
Launch AFW Tools and double click on the URL parameter from the "Client Registry Entries" tab. Copy the information in the resulting Data field and paste this into the address of an Internet Explorer session. This should return an empty page without any errors.
Run Aspen Process Explorer from the same machine (if installed) to see if it can connect successfully to the Aspen InfoPlus.21 database.
Make sure that the AFW Tools utility points to the correct security server. Check solution ID 111391 for more information about security configuration.
Refer to solution ID 104152 for more information about "The page can not be displayed" error and Solution ID 113221 for AFW security.
KeyWords
Page can not be diplayed
AFW
Keywords: None
References: None |
Problem Statement: Especially when using Web.21, all Authentication, Permissions, Proxies etc. will come in via the default of Port 80. A question was raised as to whether that can be changed, as this user had a firewall situation and did not want to use Port 80 for this purpose. | Solution: This should not be a problem. You should initially re-specify the Port you want to use in the Web.21 Virtual Directory. Next make sure that it can pass through the firewall.
Finally you will need to specify the port number in the URL for any Web.21 Clients. For example, if using Port 1004, you would address your clients as http:\\<nodename>:1004\web21
KeyWords:
Keywords: None
References: None |
Problem Statement: Is it possible to make symbols in a Web.21 graphic blink or become transparent when certain conditions are met? | Solution: It is possible to make graphics transparent or blink when conditions are met.
Right-click on the symbol and select Properties. In the Animation tab, you will notice that the default entry in the Display column is "S" (steady). By double-clicking on the field in the Display column, you can also choose other display modes: [S]teady (visible), [B]linking, or [U]ndisplay (hidden).
By selecting "U" or "B" for the display option, the symbol will disappear (U) or blink (B) as long as that condition applies.
Keywords: invisible
transparent
blink
flash
graphic
symbol
References: None |
Problem Statement: By default the legend is not displayed when a Aspen Web.21 plot is viewed via the link on the Detail page. This solution illustrates the changes that can be made to force the legend to display upon opening the plot. | Solution: To force the display of the legend when opening the plot we have to modify the TagDetailPlot.asp (or custom detail page) located under the directory "C:\Inetpub\wwwroot\AspenTech\Web21" to use hideLegend="yes" as shown in red below:
<DIV style="width:100%;height:90%" class=PEPlot align=center id=PlotObj
PlotType="AspenPE.TrendCtrl.1" hideLegend="yes" style="HEIGHT: 80%; WIDTH: 99%"
PersistStoreID = 'detailPlotXML'>
Keywords: Detail
Legend
Display
References: None |
Problem Statement: Many types of Web.21-installed files can be easily customized by any person with access to the web server. In addition, during an upgrade by default the v2004.x installation does NOT replace any file that has been modified. Both situations result in a potential source of errors that can be difficult to troubleshoot and track down. | Solution: The attached utility compares Web.21-related files installed in the Inetpub path with a standard new installation of Web.21. Virtual directories analyzed include
\wwwroot\AspenTech\Web21
\wwwroot\AspenTech\AspenCUI (v5.x and greater)
\wwwroot\AspenTech\Tools (v2004.x)
Results are output to an HTML file created on the Desktop (Web21_Discrepancy_Log.htm) and include the following information:
1. Files in the customer's install that are not in the default install.
2. Files in the default install that are not in the customer's install.
3. File size discrepancies (in bytes).
4. File "Date Modified" discrepancies (greater than two hours).
5. Information associated with Web.21-related IIS virtual directories.
Note that the utility requires the .NET v1.1 Framework, which is installed by default with v2004.x. The ReadMe.txt file details where to download the framework if it isn't already installed.
Additional details can be found in the ReadMe.txt file located in the attached zip files.
If you are running a version of 2004.1 that has been patched, you cannot use the generic utility. Instead, please use one of the version-specific instances attached to this article.
KeyWords
install
verify
Web.21
Webchecker
Web Checker
compare
Keywords: None
References: None |
Problem Statement: When creating & testing graphics with the Web.21 Graphic Studio several iterations of graphics are generally created and tested before the graphic is finalized. Internet Explorer (IE) has the ability to store cached copies of web pages which are opened. If IE stores a graphic file in the cache, the newer revisions of the same graphic will not be displayed in IE after they are published by the Web.21 Graphic Studio. This knowledge base article describes how to clean out the IE cache so that the latest revision of Web.21 graphics are displayed when the users open the graphics in Web.21. | Solution: The IE cache files can be deleted from an open Internet Explorer session by clicking:
Tools | Internet Options | Delete Files...
Make sure the 'Delete all offline content' checkbox is checked.
The IE cache is saved locally on each IE client machine. Therefore, this procedure must be done on each individual client PC if cached copies of graphics have been saved in the IE cache of multiple client PCs.
Another way to ensure that a cached copy is not used is to hold the CTRL key down while entering F5 (to refresh) or clicking on the Refresh icon to reload the page.
KeyWords
Keywords: None
References: None |
Problem Statement: There are several ways from within Aspen Web.21 of displaying a 'Tag Detail' showing specific fields of a chosen record.
For example, when looking at a Trend Plot, a user can click on the pull-down menu 'Tag' and click on Tag Detail.
A typical result of doing this would be :-
This knowledge-base article describes the reason for the same Tag Detail to look like one of these two pictures :-
"OR" | Solution: Both of the above problems are caused by missing components in the Aspen Data Source Architecture (ADSA)
The first 'bad' display above was a result of the Aspen SQLplus Service component missing.
The second 'bad' display above was a result of the Aspen Process Subscription component missing.
Keywords:
References: None |
Problem Statement: This knowledge base article describes how to display or hide symbols within Aspen Web.21 graphics based on the value of a checkbox within the same Aspen Web.21 graphic file. | Solution: 1. Add a checkbox and a symbol to an Aspen Web.21 graphic file.
2. Right click on the symbol then select Properties. In the Animation tab, the default entry in the Display column will be "S". Double-click on the field in the Display column then choose the display mode U. An explanation of the various possible display modes is given below:
[S]teady (visible)
[B]link
[U]ndisplay (hidden)
When U is selected for the display option, the symbol will disappear as long as the specified condition is met.
3. To set the condition, reference the value of the checkbox in the 'Condition' field. For example, if the checkbox is named CHECKBOX1, enter the following in the Condition field:
CHECKBOX1==1 (to enable display of the symbol)
CHECKBOX1==0 (to hide symbol)
The following screen capture shows the configuration within the Animation tab which is described above.
The following two screen captures show how this graphic works when viewed from within Aspen Web.21. In the first screen capture the checkbox is unchecked and the valve is displayed.
In the second screen capture the checkbox is checked and the valve has been automatically undisplayed (hidden).
Keywords: Hide
Disappear
Vanish
References: None |
Problem Statement: Is there a way to determine how many and which users are connected via Web.21? | Solution: No tool exists that would list all the users connected to Web.21. The Statetest page:
http://localhost/web21/support/StateTest.asp
gets halfway there. It lists the number of browsers currently connected (UserCount variable under Application.Contents).
The specific asp scripting is included below.
1. Copy this text into a new temp.asp page in the \Web21\Support folder
2. Call http://localhost/web21/support/temp.asp to see the results.
_____
<%@ Language=JavaScript CodePage=65001 %><%@ Language=JavaScript CodePage=65001 %>
<% Response.Write("Numer of browsers connected to Web.21 = " + Application.Contents.Item('UserCount') + ""); %> <%@ Language=JavaScript CodePage=65001 %>
<% Response.Write("Numer of browsers connected to Web.21 = " + Application.Contents.Item('UserCount') + ""); %><%@ Language=JavaScript CodePage=65001 %><%@ Language=JavaScript CodePage=65001 %>
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<meta http-equiv="HTTP-EQUIV="REFRESH" CONTENT=2>
<html>
<head></head>
<body>
<%
Response.Write("Number of browsers connected to Web.21 = <b>"
+ Application.Contents.Item('UserCount') + "</b>");
%>
</body>
</html>
Keywords: None
References: None |
Problem Statement: When accessing the Web.21 home page where Web.21 is installed on Windows 2003 with Sharepoint Portal Server or SharePoint Services configured, you may encounter the "The page cannot be found" or "HTTP 404 Not Found" error message. | Solution: You have to exclude the Web.21 and AspenCUI applications from being handled by the Windows Sharepoint Portal Server or SharePoint Services.
This is documented in the Microsoft KB article ID: 899711:
http://support.microsoft.com/default.aspx?scid=kb;en-us;899711&sd=rss&spid=2528
Start Windows SharePoint Services Central Administration.
Under Virtual Server Configuration on the Windows SharePoint Services Central Administration page, click Configure virtual server settings.
On the Virtual Server List page, click the virtual server that you want to configure. For example, click Default Web Site.
Under Virtual Server Management on the Virtual Server Settings page, click Define managed paths.
In the Add a New Path area of the Define Managed Paths page, type the path that you want to exclude from Windows SharePoint Services in the Path box. In this case, type /Web21.
Under Type, click Excluded path, and then click OK.
Verify that the path that you excluded is listed in the Excluded paths area of the Define Managed Paths page.
Repeat steps 5-7 for /AspenCUI, and any other Aspen applications such as /SQLplus, /AspenCalc, etc.
KeyWords
404
Not Found
SPS
Keywords: None
References: None |
Problem Statement: Accessing the Web.21 pages using the IP address or fully qualified domain name of the Web.21 server may not work. This knowledge base article explains the possible reasons why this may not work and provides Internet Explorer setting suggestions to make it work. | Solution: Accessing the Web.21 url using v2004 should work without problems. Parts of Web.21 have been re-architected for v2004. This had the side effect of resolving this problem.
For versions prior to v2004, the problem is related to the version of Internet Explorer (IE) that is in use. The privacy settings in IE 6.0 SP1 changed cookie behavior, as well as a few other standard settings. Therefore, addresses outside of the 'intranet zone' now have to be manually added to the trusted sites list on every IE client machine in order to work. To add a new url to the trusted sites list do the following.
In Internet Explorer go to Tools | Internet Options | Security
Click on 'Local Intranet' then click on the Sites button then the Advanced button. Add the Web.21 using the IP address or the fully qualified domain name to the list of trusted sites.
Keywords: None
References: None |
Problem Statement: Unable to open trend plot via a link on the left-hand navigation bar. | Solution: Rename the file so that non-standard symbols (such as "#") are omitted. A file name such as My#File can be saved as well as opened via the File | Open pull-down menu. However the javascript that responds to the on-click event in the left-hand navigation bar does not function correctly with "#" in the filename (and possibly other special symbols.) In the above example, changing the file name to My_File corrects the problem.
KeyWords:
Web.21
open
file
trend
plot
character
Keywords: None
References: None |
Problem Statement: Users would like to click on an object in the graphics studio, and have that launch another web page. | Solution: In general, the window.open command can be scripted in the Actions tab of an object, in order to launch another window to a different web page.
For example, when added to the 'OnClick' event of a graphics studio data field, the following syntax would open the Aspentech corporate home page:
window.open(www.aspentech.com);
In use cases where the end user would like to click on a graphics object and have that launch an SQLPlus report, the following syntax example could be used:
http://omserver/SQLplus/ReportResult.aspx?DataSourceName=OMSERVER&ReportName=LineA+Report
If the name of the sql report to be opened depends on the particular tag being displayed in the object, you could supply the object name as a variable in the URL. For example, if you assume that the current value of the object named DataPoint1 is "LineA+Report", you could use the following syntax:
var url= "http://omserver/SQLplus/ReportResult.aspx?DataSourceName=OMSERVER&ReportName=" + DataPoint1
window.open(url);
KeyWords
sqlplus reports
hyperlink
hotlink
dhtml
Keywords: None
References: None |
Problem Statement: What is the ASPNET account used for and what software installs it? | Solution: The ASPNET account gets created when you install the components for the Aspen Production Record Management Reporting Tool (starting with AMS version 5.x). Actually, after the installation of any .NET Framework application, you will find the ASPNET account on the local computer. If you start an ASP.NET web application this account will be used by the ASP.NET worker process. For IIS 5.0 and earlier the worker process name is aspnet_wp.exe. For IIS 6.0 and later the worker process is named w3wp.exe.
KeyWords
ASPNET
w3wpexe
Keywords: None
References: None |
Problem Statement: This Knowledge Base article provides steps to resolve the following error message:
Warning! Cookies disabled, or blocked
Cookies are required for Aspen Web.21 Operation
Also the the Privacy Report icon appears in the bottom right corner of Internet Explorer.
Changing the Security setting for Internet Explorer to allow cookies has no effect on this error. | Solution: The problem is caused by not using a valid DNS naming convention for the Aspen Web.21 server node. A valid DNS name can consist of numbers, letters, and - (dash). A server with an underscore in the name would not be considered a valid "DNS" name, and would cause the problem outlined in this solution. If the Aspen Web.21Server does contain an underscore or other "non-standard" character in its name, the machine's IP Address must be used when connecting to Web.21.
Keywords: None
References: None |
Problem Statement: Aspen IP.21 Process Broswer clients get an error when moving from one web page to another: "IP.21 Process Browser Application Data is corrupted persist information will be reset". | Solution: 1.
Start Microsoft Internet Explorer.
2.
In the Tools menu, click Internet Options, and then click the Security tab.
3.
Under Select a Web content zone, click Local Intranet, and then click Custom Level.
4.
In Settings, scroll down to the Miscellaneous section, under Userdata persistence click Enable, and then click OK.
5.
When you are prompted to confirm that you want to change the security settings for this zone, click Yes.
6.
Click OK to close the Internet Options dialog box, and then close all Internet Explorer windows.
Keywords: IP.21 Process Browser
userdata
persist information
References: None |
Problem Statement: After upgrading Web.21 to v2004.1 or higher, when navigating to the Graphics page some systems might display the error:
When "No" is selected, the body of the graphics page is blank and the message:
" Waiting - Element on doc. . .Graphics " is displayed in the status bar.
This error appears after an upgrade when the original graphics.asp has been customized. Localization enhancements to Web.21 in v2004.1 necessitated minor changes to the graphics.asp page. When a custom pre-v2004.1 graphics.asp page is used to directly replace the default graphics.asp page, this error will occur. | Solution: Modify the pre-v2004.1 custom graphics.asp page as follows:
Change this section:
var ModelName = Request.QueryString("ModelName");
var TraceLevel = String(Request.QueryString("Trace"));
var jvmType = String(Request.QueryString("jvm"));
var frameNum = String(Request.QueryString("frame"));
so that it includes the dataCulture variable:
var ModelName = Request.QueryString("ModelName");
var TraceLevel = String(Request.QueryString("Trace"));
var dataCulture = Session("Culture_Resources");
var jvmType = String(Request.QueryString("jvm"));
var frameNum = String(Request.QueryString("frame"));
Also, change the line that begins:
<div width=<%=w%> height=<%=h%> traceLevel="<%=TraceLevel%>" ....
to
<div width=<%=w%> height=<%=h%> dataCulture="<%=dataCulture%>" traceLevel="<%=TraceLevel%>" ....
Keywords:
References: None |
Problem Statement: Web21 install problem; error: "Page invoked does not support remote scripting" | Solution: This indicates that an ASP script has generated an exception. This is usually caused by an ActiveX control, either
not getting registered properly during the installation
the web-server-user (normally Anonymous) does not have permission to read the file that contains the control.
Known resolution for this problem are:
Re-installing AMS v4, including an upgrade to SP1, fixes the problem in 99% of the cases (make sure that no other programs run during the installation/upgrade, also no programs next to the systemclock in the taskbar).
After re-install: When on Windows 2000, the security permissions for the Anonymous user must include scripting.
After re-install: The AspenTech/AFW root should be set up for only anonymous access not anonymous and NT challenge/response
The problem can be with NTFS security when set on all the files on the system. Anonymous users must be able to access some of all the files.
KeyWords:
remote scripting
Keywords: None
References: None |
Problem Statement: The Web.21 trend plot reports "connection failure is fatal" in the value column of the legend. | Solution: This error seems to occur if there is a mismatch of authentications in IIS. The trend control uses RDS to communicate, so in addition to using the Web.21 virtual directory, it must also use the MSADC directory in to make the calls. If there is a mismatch between the authentication of the two directories, the trend control will fail to access the necessary data. In addition, having both Basic Authentication and Challenge/Response (or Integrated Windows Authentication on W2K) will cause problems, even if both the Web.21 and MSADC virtual directories are configured to use these. You must chose one or the other, but not both.
To resolve the issue, go to IIS and select the Web.21 virtual directory and right-click to obtain the Properties dialog. On the Directory Security tab, select the button for "Anonymous Access and Authentication Control". Make sure that the authentication methods selected in this dialog are the same as the ones selected in the MSADC directory, and that if you intend to use Basic Authentication OR Challenge/Response (or Integrated Windows Authentication on W2K), you only have one selected.
This error may also occur when the API server task TSK_DEFAULT_SERVER is not started or is not responding within the InfoPlus.21 Manager. Starting/restarting this task will may restore the connection.
With version 2004.1, a customer reported this same error, and the authentication was set properly as described above. It was discovered that they did not have NobleNet Portmapper running properly on the InfoPlus.21 and Web.21 Server machines. Once they properly installed NobleNet, the Web.21 clients were successful and the error message disappeared. So this appears to be another cause of the "Connection failure is fatal" error message.
KeyWords:
trend control
Keywords: None
References: None |
Problem Statement: Some client systems get AspenTech Container Control and/or Cookie Manager Object error messages when using Web.21. It only happens when trying to open a plot (including the default plot) in a new window. This appears to be something in the computer or network configuration although the exact cause has not been determined. At the few sites where this has been noted, it only affects a small number of computers. Most work fine. | Solution: Open the Internet Explorer and go to the Web.21 home page.
Use the File | Open option on the Web.21 home page menu (not the Internet Explorer menu) to open a plot. After doing this once, plot pages should open fine until the system is restarted. After restarting the system, this procedure will need to be repeated.
KeyWords:
Keywords: None
References: None |
Problem Statement: Where do you get the details like Control name, CAB File, File Version, CLSID for controls used in Aspen IP.21 Process Browser plotting functions or Web21Controls.cab file? | Solution: The details of controls within Web21Controls.cab file can be obtained by simply opening the Web21Controls.inf in Web21Controls.cab under the following location
<drive>:\Inetpub\wwwroot\AspenTech\AspenCUI
Note: Please note that the details of almost every control will change with each service pack & AMS version.
KeyWords
Web21Controls.cab
Plots
Keywords: None
References: None |
Problem Statement: After installing Aspen Web.21, the Design Time Controls (add-ins) are not present in MS Front Page. | Solution: The add-ins get installed with the Web.21 Graphics Studio. If the Graphics Studio has been installed, but the Web.21 toolbar still is not available in MS Front Page, check the following:
1. Make sure that the Web21Addin.dll and Web21Designer.ocx exist in the Program Files | Common Files | AspentechShared | Web21Graphics Studio directory. If they are not in this directory, please contact Support for a copy of the files or try reinstalling the Graphics Studio to obtain them.
2. If these two files do exist in the directory, make sure that the Web.21 toolbar is set to be viewable by checking View | Toolbars.
3. Make sure that the Web21Com Add-In is selected in the Tools | Add-In... dialog box.
If the above steps do not make the Web.21 components available, or they do not function after adding them, a reinstallation of the Graphics Editor will be required.
KeyWords:
wrapper
objects
FP
Keywords: None
References: None |
Problem Statement: Changing the selector record for IP_PLANT_AREA to a custom selector record causes problems with the Aspen Web.21 Tag Search page. The new custom selector record does show up in the tag detail display, but the description from the old selector record still shows up in the Tag Search page.
Steps to Reproduce:
==============
1) In the Aspen InfoPlus.21 Administrator, go to IP_AnalogDef -> Fields -> #_OF_FIELDS_IN_REC
2) For IP_PLANT_AREA, change FIELD_FORMAT_RECORD from the default PLANT-AREAS (a Select10Def record) to a custom selector record for plant areas.
3) For one of your IP_AnalogDef records, choose a new IP_PLANT_AREA.
4) In Aspen Web.21, see that the new area for this tag is displayed correctly in the tag's Detail Display page, but not in the Tag Search page. Instead, you will see the SELECT_DESCRIPTION that corresponds to the Selection Value in PLANT-AREAS. | Solution: This is as designed.
The Tag Search page always obtains the list of plant areas from the PLANT-AREAS record, using the following SQL query:
select distinct select_description from "plant-areas" where select_description <> ''
This allows different types of tags, using different selector records for the plant area, to all be searched for at the same time. All plant area names used in any selector record need to be in a record called PLANT-AREAS. The PLANT-AREAS record does not need to be a SelectDef10 record; it just needs to have that name - PLANT-AREAS.
The tag search is done based on the area selector record text not the integer values, so it is not necessary to match the numeric values of the area names.
Keywords:
References: None |
Problem Statement: If there are no dataservers listed in an ADSA list on a Web.21 client, then there might be a problem with the communication link between the ADSA and Web.21. Here is an executable that does a quick check to see how healthy your ADSA link is by informing the user of successful messages or error messages within the ADSA server list. These messages relate to areas within Web.21 that use ATProcessDataWeb.dll, ATProcessData.dll and MS RDS (remote data service). | Solution: Download the executable from the attachment.
This executable tests the internal connection between the ADSA and the Web.21 server. There are two buttons associated with the executable:
1. Test Connection
Test Connection produces a successful message if the Aspen ProcessDataWeb has been created correctly. If it hasn't then the following message appears: Cannot create Aspen.ProcessDataWeb. This is a dll file that is created to access data from the list of ADSA servers that contains data the user is requesting.
2. Select Test Local
Test Local produces an immediate response with a message if the local ADSA is set up correctly.
KeyWords:
Web.21
InfoPlus.21
ADSA
Connection
Keywords: None
References: None |
Problem Statement: Does the Web.21 version of the Excel Add-in pull data using Web.21? If an IP.21 server is behind a firewall with the primary access via Web.21, will the Excel Add-in use the Web.21 server as a data source, so it uses the existing firewall connection? | Solution: The add-in uses the same data retrieval mechanism as the Web.21 ActiveX plot pages - Process Data and RDS. If the plot pages work using various firewall configurations, then so should the add-in.
Keywords:
References: None |
Problem Statement: When compiling Web.21 graphics, the colors displayed in Internet Explorer are different than those selected in the Graphics Studio. | Solution: If you are referencing a project on another machine, you need to map the other machine to a drive letter, and open the project using the mapped drive (versus a UNC path, such as \\servera\graphics). Otherwise the m1java process is unable to locate the colordef.dat file used when creating the java class.
Keywords: colour
References: None |
Problem Statement: AspenTech provides a set of custom symbols such as Pipes, Valves, Buildings, Tanks etc.
How can you view the group of Pipes for example, from which you want to select? | Solution: It is from the bottom left pane, within the Graphics Studio, that you can view and select one of the multiple pre-built symbols.
At the top of that pane is a dropdown list of libraries
Select the one with the path of
..\AspenTech\Web21GraphicStudio\Libraries\Basic
Double-clicking on one of the main topics under 'Basic', such as ISA, or Pipes, you will see a Palette with the full set.
Keywords:
References: None |
Problem Statement: How to view and publish graphics if Graphics Studio is remote to Web.21 server. | Solution: Need to point Project Properties to the web server machine, View in Browser, and publish.
1. In the Graphic Studio project => go to Project Properties in Tools | Project Properties
2. From there, you need to point to the Web server machine in the Web tab.
3. Once pointing to the correct location, you can "View in Browser" (Crlt+T is the shortcut). When that looks right, you then publish it.
NOTE:
Be sure to change the "Starting Page:" (on the "Web" tab of the Project Properties dialog box) from the default value of:
http://localhost/Web21/graphics.asp?ModelName=/Web21/Graphics/%project%/%name%
You will need to change "localhost" to the node name of the Web.21 server.
KeyWords
remote
publish
Keywords: None
References: None |
Problem Statement: On occasion, users like to monitor the memory and CPU usage related to Web.21. The executable that Web.21 runs in will depend on the configuration of the Web.21 virtual directory, specifically the mode of application protection that has been selected. | Solution: Applications running within IIS can be configured to run within three different modes of protection: High (Isolated), Medium (Pooled) or Low (IIS Process). These different options provide varying levels of protection against situations where a misbehaving application fails and causes the process in which it is running to stop responding.
In a default installation, the Web.21 virtual directory will be assigned "Low (IIS process)" application protection, however this may have been modified by the user.
To verify which level of application protection is assigned to your Web.21 server:
Go to the Internet Information Services snap-in on your security server
Expand the Default Web Site until you see the Web.21 directory
Right-click on the Web.21 virtual directory and chose Properties from the context menu
On the Virtual Directory Tab, find the drop-down box for "Application Protection" and note the selected mode
If Web.21 is running in "High (Isolated)" application protection then Web.21 performance can be monitored by watching the dllhost.exe that is launched when Web.21 is started.
If Web.21 is running in "Medium (Pooled)" application protection, Web.21 will be running within the associated dllhost.exe along with any other applications running in this mode of protection.
If Web.21 is running in "Low (IIS Process)" application protection, Web.21 will be running within the inetinfo.exe along with any other applications running in this mode of protection.
NOTE: To effectively monitor the performance of Web.21, it is advised to run the application in High (Isolated) mode to ensure that the results are limited to Web.21. If the mode of application is changed it will require a restart of the IIS Admin service in order for the changes to take effect.
KeyWords
memory usage
cpu usage
memory leak
Keywords: None
References: None |
Problem Statement: Some Web.21 issues can be directly attributed to client settings within the Internet Explorer browser. | Solution: The attached utility can easily be run on any client machine that has v1.1 of the .NET framework installed. It collects various Internet Explorer settings into a single html file (IESettings_results.htm) that is created in the same path as the executable.
Note that this utility cannot be run from a mapped drive.
KeyWords
Internet Explorer
IE6
Web.21
Keywords: None
References: None |
Problem Statement: No examples exist that describe how to retrieve a generic field from a PHD database. | Solution: To retrieve data for example fields HIEXTREME and LOWEXTREME from the tag "a_test" on datasource "phd_ds", use this syntax for a simple point:
<span class="SimplePoint" name='<T n="a_test" a="HIEXTREME" d="phd_ds" />
<span class="SimplePoint" name='<T n="a_test" a="LOWEXTREME" d="phd_ds" />
This example is expected to work with any generic database.
Keywords:
References: None |
Problem Statement: This Knowledge Base article describes the general approach of how to change the color of a symbol (such as a valve) in an Aspen Web.21 Graphic when the user clicks on the symbol. | Solution: There are two approaches you can use to change the color of a symbol. The first approach is to use the tagSet() function inside the OnClick event of a symbol to set the value of an Aspen InfoPlus.21 database record to 0 or 1. Then have the animation section of the symbol configured to change colors when the value of this database record is 0 or 1. The advantage of this approach is that the symbol will change colors for all users, since the symbol color is taken from a value in a database record. The disadvantage to this approach is that it may take a few seconds for the symbol to change color since the database record needs to be updated, then the updated value needs to be read from the Aspen InfoPlus.21 server.
For the second approach, instead of using a tagSet() function to change the value of a variable, put a checkbox on the graphic then have code in the symbol's OnClick event set to change the value of the checkbox. The animation for the symbol can then be set to work off of the value in the checkbox. This method will update the color of the symbol very quickly since no data is written to or read from the InfoPlus.21 database. However, the disadvantage to this approach is that the symbol will only change color in the local Aspen Web.21 graphic. The color change will not propagate to the symbol for other users who are viewing the same graphic.
An example of the second approach is attached since this approach is not as straight forward as the first approach. To view the example, click on the valve that is directly below the checkbox in the attached graphic. This will put a check in the checkbox. The valve will then turn red. The next step would be to hide the checkbox in the graphic, which you can do by setting the width & height to 1 (this is the smallest value these fields will accept.)
Keywords: symbol
colour
modify
References: None |
Problem Statement: Customizations to the PEtoWeb21.xsl file are not recognized by Aspen IP.21 Process Browser Graphic Studio. | Solution: 1. After modifying the PEtoWeb21.xsl file, close and reopen Graphic Studio. The application only loads the xsl file the first time it is used.
2. Verify that the xsl file resides in the correct path. The default installed location is:
C:\Program Files\AspenTech\Web21GraphicStudio\etc\PEtoWeb21.xsl
Keywords: PEtoWeb21
xsl
References: None |
Problem Statement: The area field doesn't display any folders for the datasource selected. Instead, "Unassigned..." is displayed in the tree structure. | Solution: Modify the file PointList.asp on the Web.21 server (in \Inetpub\wwwroot\AspenTech\Web21\ ) by changing 'var areaType' from 99 to 1 as follows:
// Type of Area to use -- TBD: get this from config file
// 0 - Plant Areas,
// 1 - IP.21 Folders,
// 2 - Domains(1st Quality)
// 99 - Determine type auto-magically, just like it did in 5.0.1
var areaType = 1;
For more information, see solution 108823 (What determines what is seen under the AREA drop down in Web.21?). This solution describes the type of area displayed by default for a given configuration.
KeyWords
area
unassigned
tag search
Keywords: None
References: None |
Problem Statement: When importing an Aspen Process Explorer graphic XML file that has spaces in the name, the spaces are converted to underscores. This is documented in the Graphic Studio Help files.
However, the user receives a confusing error message when the graphic is imported: | Solution: This error message is a nuisance message, as
1. The graphic gets created (with underscores replacing the spaces).
2. The procedure for adding the graphic to the project is the same regardless of whether the original XML file name contained spaces or not.
Keywords: Unable to import item! Cannot read file:
References: None |
Problem Statement: You are trying to use the Trend Plot option in Aspen Web.21 and get the error "Do you want to install and run web21 controls.cab?" every time you try to plot - even after you have performed the "Download Web.21 components". You acknowledge the error and plotting works. But, the next time in Web.21 plots, the error occurs again. | Solution: Try enabling "Download ActiveX Signed Controls" in Internet Explorer. To do this, in Internet Explorer, go to Tools | Internet Options | Security tab | Local Intranet | Custom Level | ActiveX controls and plug ins and select the radio button to Enable for "Download signed ActiveX controls". Then restart the Internet Explorer browser.
Keywords:
References: None |
Problem Statement: Connecting to Aspen Calc from Web.21, the following error is displayed:
Sorry, Aspen Calc server *** is not available
This error is typically found in configurations with two systems, the first one hosting the Web-server for Aspen InfoPlus.21 Process Browser and the second one hosting Aspen InfoPlus.21 and AspenCalc server. | Solution: This error is typically caused because Integrated Windows authentication only passes login credentials on the first connection (client to server). When using Aspen Calc via the Web.21 page, the user is authenticated for the first connection (to the web server) but not the second (to Aspen Calc server). Since Aspen Calc uses DCOM, the user must be authenticated when connecting to the Aspen Calc server.
Adding anonymous access to the authentication methods for the Aspen Calc virtual folder in IIS will allow anonymous authentication to occur on the second connection. Depending on the configuration this may need to be done on the AspenCalc server and the Web.21 server.
In the Aspen InfoPlus.21 / AspenCalc server system modify DCOM permissions.
In dcomcnfg drill into the DCOM Config section under My Computer, and look for the service AspenTech Calculator Engine. Check under Properties -> Security that Launch and Activation and Access permissions are set to Use Default.
Check under Properties -> Security that Launch and Activation and Access permissions are set to Use Default.
Still in DCOM go back to My Computer -> Properties -> COM Security and make sure to add to the Access permissions and Launch and Activation permissions a local Anonymous user for both selections, Edit Limits and Edit Default,
and make sure to set all permissions for the Anonymous user.
Stop and restart the Aspen Tech Calculator Engine service in the Aspen InfoPlus.21 / AspenCalc server.
Keywords: Calc
server
available
References: None |
Problem Statement: If, via the Web.21 portal, you try to open an aspx page like Tagsearch.aspx, the page doesn't get opened. A "File Download" window is shown instead. | Solution: This behaviour seems to occur when Microsoft .NET Framework 1.1 is installed before IIS was.
To resolve this you must register the Aspnet_isapi.dll file. Locate the file using the Search | All Files And Folders option on your Start menu. It is usually found at C:\Windows\Microsoft.NET\Framework\v1.1.4322.
Next, open a Command Prompt and change to the directory the file resides in and register the file using the command:
Regsvr32 Aspnet_isapi.dll
KeyWords
asp
Keywords: None
References: None |
Problem Statement: All tags in an Aspen Web.21 trend plot display "Group <xxx> on <server_name> is down." in the Value field. | Solution: If the TSK_DEFAULT_SERVER is stopped, restart it via the IP.21 Manager.
If the error persists, stop and restart the IIS Admin and World Wide Web Publishing services.
KeyWords
group
down
Keywords: None
References: None |
Problem Statement: The display of a SimplePoint object has a default format. How can it be customized? | Solution: Use a "style" attribute within the tag to override similar settings in the .SimplePoint class. Note that the .SimplePoint class is defined in \Inetpub\wwwroot\AspenTech\Web21\CSS\AspenWeb21.css.
For example, The following SimplePoint field:
<span
class="SimplePoint"
name="<%=tagName12%>"
DBDetail=1
Detail=1>
</span>
Can be customized to:
<span
class="SimplePoint"
style="width:200px; font-size:200%; color:yellow; font-weight:bold; background-color:#339966;" name="<%=tagName12%>"
DBDetail=1
Detail=1 >
</span>
Consult CSS (Cascading Style Sheet) documentation for additional options.
KeyWords
custom
modify
style
simple
point
span
object
Keywords: None
References: None |
Problem Statement: Is it possible to animate an object within Aspen IP.21 Process Browser Graphic Studio (formerly called Aspen Web.21) based on Quality status of the tag? For example, the object should turn color based on the tag quality status i.e. Good, Bad, Suspect, etc. | Solution: It is possible to do this, by setting up the object to animate based on the IP_INPUT_QUALITY as shown in the screen capture below:
The conditions in the Animation tab of the object properties must be set up in such a way that they are equal to the possible statuses of interest from the 'QUALITY-STATUSES' selector record in Aspen InfoPlus.21 Administrator. The 'QUALITY-STATUSES' selector record shows all possible tag status values that can be displayed in the IP_INPUT_QUALITY field. Make sure the conditions within the graphic object should be mapped to the integer equivalent of the text value in 'QUALITY-STATUSES' selector record, as shown below:
Note: It is also possible to display the Quality status of the tag in Aspen IP.21 Process Browser graphic. For more information on how to display the status in graphic please refer solution 116972
Keywords: Quality
Status
Animation
References: None |
Problem Statement: In Aspen IP.21 Process Browser, saved trend plots are of file type .xml. Aspen Process Explorer (PE) trend plot files are of file type .apx and .atplot. Can I view a PE trend plot of file type .apx or .atplot in Aspen IP.21 Process Browser? | Solution: It is possible to view PE .apx and .atplot files in Aspen IP.21 Process Browser. In Aspen IP.21 Process Browser go to the Plots page. Then choose FILE | OPEN. Navigate to the desired directory and select Files of Type: Process Explorer Plot Document (.atplot .apx) and then choose the particular plot file to open. The plot file should display in Aspen IP.21 Process Browser like it does in PE.
KeyWords
.atplot
.apx
Keywords: None
References: None |
Problem Statement: How can I open an Aspen Web.21 SQLplus report within a graphic? | Solution: To open a Web.21 SQLplus report in a graphic via a button, script something similar to one of the following examples:
1.
window.open ("http://localhost/SQLplus/ReportResult.aspx?IsPublic=true&ReportName=");
where reportName is the name of the SQLplus report to open.
2.
window.open("http://localhost/SQLplus/ReportResult.aspx?IsPublic=true&ReportName=%param1%") ;
where param1 is a parameter name associated with the graphic.
3.
var rptName ="Report1";
var wbsvr = "WEB_SERVER";
var url = 'http://' + wbsvr + '/SQLplus/ReportResult.aspx?IsPublic=true&ReportName=' + rptName;
window.open(url);
KeyWords
SQL
SQLplus
report
graphic
Keywords: None
References: None |
Problem Statement: When attempting to import an XML file that has been exported from the Process Graphics Editor, the following error appears.
Unable to Import item! Cannot read file: \Program Files\AspenTech\Working Folders\Web21GraphicStudio\<Proj_#>\Mimic\<file_name>.xml
The Mimic directory is specified in the error, regardless of the actual directory from which the user attempts to import the XML file. | Solution: The following information comes from the Web.21 Graphics Studio help files.
To export Process Graphics to XML:
From Process Graphics, select File | Export XML
Specify a Save As directory and filename. Click OK.
To import the XML file into Web.21 Graphic Studio:
From Web.21 Graphics Studio, select File | New
Select File | Import | Process Explorer Graphic
Browse to the directory where you saved the XML file.
Select the XML file and click OK.
Save the Web.21 Graphic Studio project.
It is necessary to specify File | Import | Process Explorer Graphic. Specifying the File | Import | Graphic menu item will result in the "unable to import item" error.
KeyWords
graphics
edit
export
import
XML
unable to import item
Keywords: None
References: None |
Problem Statement: As of version 2004, users have an option to download the Aspen Process Data Add-in for Excel (PD Add-in) from the Aspen Web.21 home page. However, if the PD Add-in is downloaded from the Aspen Web.21 home page it will be installed in:
C:\Windows
instead of the standard path for the PD Add-in, which is:
Program Files\Microsoft Office\OfficeXX\Library
Because of the differences in install locations, Excel sheets created on a machine where the PD Add-in was installed in one location cannot be shared with users who have the PD Add-in installed in another location since the sheet references to the PD Add-In are referenced by file path. | Solution: If your some of your users already have the PD Add-in installed in
Program Files\Microsoft Office\OfficeXX\Library
you will need to manually copy AtData.xla from
C:\Windows
to
Program Files\Microsoft Office\OfficeXX\Library
Because the PD Add-in is downloaded and installed from Aspen Web.21 through a signed cab file, the install locations are limited by the 'signed cab file' download process to the Downloaded Program Files directory, Windows, or Windows\System.
Keywords: Install
relocate
move
addin
References: None |
Problem Statement: The Aspen InfoPlus.21 folders area of the Tag Search page looks similar to:
when it is expected to look like: | Solution: Ensure the \Inetpub\wwwroot\webctrl_client directory exists and is correctly populated (including sub-directories). Contact Technical Support if necessary.
Keywords: Tag Watch
References: None |
Problem Statement: Prior to v2006, when an Aspen IP.21 Process Browser plot is opened from the Tag Detail page any tag associated with multiple repositories may display a unique trend line for each repository.
Beginning in v2006, only one trend line per record is displayed by default. The single trend line is associated with the default map record (see below). | Solution: The following procedure changes the default behavior so that only one trend line is displayed for each tag.
1. Navigate to "C:\Inetpub\wwwroot\AspenTech\Web21\_ScriptLibrary" and use a text editor to open detailFcns.js.
In the InitDetailPlot function, find the following code:
if (DBServer.length >0){
var SQL = "select name from atmapdef where map_definitionrecord = '" + Tagname.replace(/'/g, "''") + "'->definition"
rs = ADF.Query(DBServer, SQL );
}
2. Change the var SQL line to:
var SQL = "select name from atmapdef where map_definitionrecord = '" + Tagname.replace(/'/g, "''") + "'->definition and map_isdefault='TRUE'"
3. Save the changes.
4. Results: Only one trend line will now appear by default in the detail page's plot. The trend will be associated with the default map record.
Example: Records defined by PMCAnalogDef are associated with two repositories and two map records: PMCAnalogMap and PMCAnalogRawMap.
By default, the detail plot displays two trend lines:
The two map records associated with PMCAnalogDef records define the MAP_IsDefault field differently:
After modifying the detailFcns.js file, only only trend line is displayed by default:
Keywords: tag
detail
plot
repository
multiple
suppress
hide
References: None |
Problem Statement: The "Domains/IP.21 Folders" field in the Tag Watch page won't display folders. | Solution: One possibility is that the snapshot contains records used by Aspen's 1st Quality software. Check for the presence of the DOMAINS record (defined by DomainsDef). If 1st Quality is no longer being used, modify the second occurrence in the repeat area of the DOMAINS record. Initially the SELECT_DESCRIPTION field should contain the value "System". Change it to anything else (e.g. "SystemTemp").
The Tag Watch should now display IP.21 folders.
See Solution 113494 for details on how to correct this problem with the PointList search page.
KeyWords
unassigned
domain
folder
search
Keywords: None
References: None |
Problem Statement: This knowledge base article describes how to configure animation of an object (color changing) based on the quality status of a data value. | Solution: Making the animation work based on the quality status of a data value is accomplished by correctly specifying animation criteria in the Data Point's Animation Properties.
In the Animation frame of the data point's properties you can either specify record, repeat area, and field in one line as follows
Name: cfc1059 1 IP_TREND_Qlevel
Attribute:
Map:
or specify the field name as the attribute without the repeat area as follows
Name: cfc1059
Attribute: IP_TREND_Qlevel
Map:
If you specify the animation tag or refer to a numeric variable the animation condition (in the Animation tab of the Data Point's Properties) uses numbers. i.e.
!=0
If you refer to a variable associated with a text type data field the animation condition (in the Animation tab of the Data Point's Properties) uses text. i.e.
!="Good"
If you use a text comparison for a numeric value, or vice-versa anywhere on the graphic, then the graphic will not compile into a Java class.
Keywords: change
colors
qlevel
qstatus
level
status
References: None |
Problem Statement: Customizations to the PEtoWeb21.xsl file are not recognized by Aspen IP.21 Process Browser Graphic Studio. | Solution: 1. After modifying the PEtoWeb21.xsl file, close and reopen Graphic Studio. The application only loads the xsl file the first time it is used.
2. Verify that the xsl file resides in the correct path. The default installed location is:
C:\Program Files\AspenTech\Web21GraphicStudio\etc\PEtoWeb21.xsl
Keywords: PEtoWeb21
xsl
References: None |
Problem Statement: This knowledge base article explains why the Aspen IP.21 Process Browser Tag Search page (pointlist.asp) may not display the full list of data sources in the data source drop down list. | Solution: The Aspen IP.21 Process Browser Tag Search page can fail to retrieve the full list of data sources from the ADSA server if ADSA security is enabled and ADSA is not installed on the Aspen IP.21 Process Browser server. When this occurs, the following symptoms will be noticed on all Aspen IP.21 Browser client machines.
- One or several data sources will not appear in the data source list on the Aspen IP.21 Browser Tag Search page.
The same data sources which do not appear in the Tag Search page will appear in the following:
- In the Aspen Tag Browser
- In the data source list in the PEPlot.asp page
- In the Tag Watch page (only v2004 and later versions have this page)
Keywords: Disappear
Missing
Gone
List
Node
References: None |
Problem Statement: By default, Web.21 will display the words "Site Information" in the Web.21 banner. Customers can substitute the words "Site Information" with the name of their company or site by following the below instructions. | Solution: On the Web.21 server, open Windows Explorer and navigate to <drive>:\inetpub\wwwroot\Aspentech\Web21
Locate the file named "appvars.js" and create a backup copy
Open appvars.js in Notepad
Tip: Hold down the shift key and right-click the file to get an "Open With" dialog for selecting Notepad as the editor for this file.
Below the last declaration (var As_User = '/Web21/UserInfo.asp'), add the following line of code and substitute the words 'Site Information' with the desired text.
var As_ClientInfo = 'Site Information' // Client's site name
Go to File | Save in order to save the changes
Open Internet Explorer to the Web.21 home page to verify the changes
KeyWords
header
style sheet
personalization
company id
Keywords: None
References: None |
Problem Statement: This knowledge base article describes how to work around the error:
[AspenTech][SQLplus] InfoPlus.21 record "Disallow_All" does not exist
generated by either the Aspen Web.21 Tag Search page or the Aspen Tag Browser. | Solution: Use the Find utility in the Aspen InfoPlus.21 Administrator to verify that the record Disallow_All exists. If the record Disallow_All does not exist then load the recload file, atb.rld, into the Aspen InfoPlus.21 snapshot.
Disallow_All is a FolderDef record which is loaded into the Aspen InfoPlus.21 snapshot from the recload file named "atb.rld" (atb stands for Aspen Tag Browser.) Usually the records in atb.rld are loaded into the snapshot when the Aspen InfoPlus.21 database is initially configured. However, if the records in atb.rld have not been added to your snapshot they can be added through the Aspen InfoPlus.21 Administrator by following the steps outlined in kb article 111481.
Atb.rld simply creates several view records which speed up the querying of tags from either the Aspen Tag Browser or the Aspen Web.21 Tag Search page.
Keywords: Folder
TagBrowser
TB
References: None |
Problem Statement: Plots created within Aspen IP.21 Process Browser (formerly called Aspen Web.21) can be saved as XML file anywhere on the system. These files can then be opened using a URL with the following syntax:
http://<Web.21 server name>/web21/PEPlot.asp?PATH=<file name>
Where <Web.21 server name> is the name of the Aspen IP.21 Process Browser Server node and <file name> is the file to be opened (including the path to directory where it resides).
For example, if the server name is node1 and the XML file (file.xml for this example) has been saved to the C:\temp directory, it would be expected that the following URL could be used to open the plot:
http://node1/web21/PEPlot.asp?PATH=C:\temp\file.xml
Using this syntax will cause various problems, ranging from not correctly opening the file, to not being able to save changes made to the plot if it does open. | Solution: The solution to this behavior is to use double backslash characters in the filepath, instead of one backslash. So the correct URL to use for the example given above would be:
http://node1/web21/PEPlot.asp?PATH=C:\\temp\\file.xml
KeyWords:
URL
Saved XML file
Plot
Keywords: None
References: None |
Problem Statement: The following only applies if Aspen Web.21 is installed or you are executing Aspen SQLplus Reporting on a computer that is also running Oracle.
The default installation of Oracle 8i (and newer versions) includes the Apache HTTP Server. This server listens on TCP/IP port 80 as a default, which is the same default port that Microsoft's IIS uses. If Aspen Web.21 is installed or Aspen SQLplus Reporting is executed on a machine that is also running Oracle, this port conflict may cause errors to be displayed when attempting to load Aspen Web.21 pages or the Aspen SQLplus Reporting home page in Internet Explorer.
You may receive this error when you try to reach the default web page as shown below:
or
If you look in Microsoft IIS You may see this type of entries for Web Site folder where it shows an item for WWR which belongs to Oracle and is using port 80 also.
: | Solution: If Aspen Web.21 will be installed on machines running Oracle, the Oracle/Apache HTTP Server should be stopped and disabled (using the Windows Services console) if it isn't being used for other applications. If this server needs to be running, the TCP/IP port number that it uses must be different than the one used by IIS.
KeyWords:
Internet Information Server
page cannot be found error (HTTP 404 - File not found)
SQLplus Web Reporting
Keywords: None
References: None |
Problem Statement: Alarm log page does not show alarm logs. The query in alarmlog.asp trys to show the entry in ''Alamlog'' record, but, alarm logs of IP_AnalogDef record are set to log into ''IP_LOG_RECORD''. | Solution: Modify query in ''alarmlog.asp'' as follows.
rst = dbConnection.Execute("select name from logdef where name like ''''%alarm%'''' and name not like ''''%ack%''''"); has to be modified to
rst = dbConnection.Execute("select name from logdef where name like ''''%log%'''' and name not like ''''%d-log%''''");
Set ''IP_MESSAGE_SWITCH'' of IP_analogdef records ''on'' using following query.
update ip_analogdef set ip_message_switch = '' on'' where name not like ''d-ip_analog'';
KeyWords:
Alarms
Log
WEB.21
IP_LOG_RECORD
Keywords: None
References: None |
Problem Statement: A common reason that Web.21 will display a "remote scripting" error is if the first ADSA data source is not properly configured for OPC access. | Solution: If the first data source in the ADSA list should be configured for the use of OPC, ensure that it is configured for both the Aspen Web.21 OPC service and the Aspen OPC-DA service.
If you make any modifications to the ADSA server, remember to restart the IIS Admin and World Wide Web Publishing services on the Web.21 server machine so that it recognizes the changes.
KeyWords:
Keywords: None
References: None |
Problem Statement: When starting the Tag Browser from Web.21, the error
IENdx = -100DoDBConnect - connect () on well known port failed--ECONNREFUSED might be encountered. | Solution: Make sure that the Aspen Web.21 Service Component is configured under the datasource you are trying to connect to. This can be checked in the ADSA Configuration Tool.
Re-register the atcsdshistoryweb.dll on the client machine
KeyWords:
ECONNREFUSED
browser
Keywords: None
References: None |
Problem Statement: If a user would like all Web.21 sessions to open up with a default set of tags loaded into the trend page (peplot.asp), it is possible to configure the page to open a saved plot from a network drive. | Solution: If the saved plot is to be opened in the standard trend page of Web.21, open the peplot.asp page (located in the Inetpub\WWWRoot\Aspentech\Web.21 directory) with an editor such as Notepad or Visual Interdev. Add the path to the saved xml plot in the following line:
PlotObj.loadFile(name)
Where <name> is the UNC path to the previously saved xml file of a Web.21 plot. For example:
Plotobj.loadFile("\\\\cheney.sea.aspentech.com\\IP21Etc\\PEplot_1.xml");
If this is to be changed in a custom page that uses the trend plot object, add the plotobj.loadfile(name) to the header of the HTML page (somewhere between the <HEAD> and <\HEAD> HTML tags).
<SCRIPT language="javascript">
function LoadPlotTags()
{ plotobj.loadFile("\\\\<nodename>\\<path>"); }
</SCRIPT>
Where <PlotObj> is the object name for the pe plot object id, <nodename> is the name of the machine the plot is saved on, and <path> is the directory where the previously saved Web.21 plot file resides.
In versions prior to 5.0, the user will also need to modify the peplot.htc file on the Web.21 server in order to accept UNC paths. To do this, go to the Web.21 server machine and navigate to Inetpub\WWWroot\Aspentech\Web21\Behaviors and open the peplot.htc file in notepad.
Scroll to the section that starts with: function public_loadFile (filename)
Delete the colon from the line: if (filename.indexOf(":\\") == -1)
(UNC paths cannot be resolved with the colon in the syntax)
After making this change, save the peplot file back to the Web.21 server machine. (NOTE: This modification to the peplot.htc file will be included in version 5.0 of Web.21.)
KeyWords:
default pen
Keywords: None
References: None |
Problem Statement: Sometimes, when attempting to view trend plots in Aspen Web.21, the following error message is received:
"Invalid history request"
At the same time all other Aspen Web.21 pages work without problems. Also, the Aspen Process Explorer plots display data for the same tags which do not display in the Aspen Web.21 trend plots. This knowledge base article explains how to resolve this error. | Solution: The aforementioned error message simply means that the IIS based Aspen Web.21 server cannot facilitate data fetch requests due to a hung worker process or thread. Restarting IIS service resolves the issue.
Keywords: iisreset
dllhost
References: None |
Problem Statement: Is it possible to view aggregate data in Aspen IP.21 Process Browser Graphics without adding a tag to the Aspen InfoPlus.21 database? | Solution: To view aggregate values in Aspen IP.21 Process Browser Graphics, it is necessary to configure On Demand Calculations. To implement On Demand Calculations, a new data source will be required on the ADSA server. The ADSA data source must include the following services.
? Aspen Process Data (Calc)
? Aspen Process Subscription (Generic)
After the ADSA data source has been configured, it is possible create On Demand Calculations in Aspen Calc (refer to Aspen Calc Help for more details). The following screen capture demonstrates the MovingAverage calculation.
Once the data source and On Demand Calculations are created they can be used in Aspen IP.21 Process Browser Graphic. In the graphic, the data source name should correspond to the ADSA data source that have Aspen Process Data (Calc) component added (OnDemand, in this example). The value should be specified as "Tag" with the On Demand Calculation name (MovingAverage, in this example).
NOTE: Not all Aspen Calc functions are available as On Demand Calculations. Please refer to solution 115368 for additional details.
Keywords: calc
calculations
aggregate
average
References: None |
Problem Statement: In both Aspen Process Explorer/ Aspen IP.21 Process Browser what does it mean when the "Define as Time Zone" button in the Time Zone tab of the Aspen Timeline properties is grayed out. | Solution: The "Define As Time Zone" button in the Aspen Timeline properties window is only enabled when the "Aspen Timezone Information Service" component is added to the public data sources defined on the directory server. Please note that after modifying the data source you will need to restart the Aspen Data Source Directory service as well as the IIS Admin service.
Results:
Keywords: timezone
time
zone
define
References: None |
Problem Statement: Is it possible to add a drop-down box in Web.21 page? | Solution: Yes. To add a drop-down box in a Web.21 page, you must use Microsoft FrontPage. Within FrontPage, create a new Web.21 ASP file. To this file, add a combo box.
Save this file with the .ASP extension to the \Inetpub\wwwroot\AspenTech\Web21 directory. The Active Server Page can then be viewed within Web.21 by typing in the address to the asp page. This address is typed into the URL field in Internet Explorer and has the following syntax:
http://YourWeb21ServerName/web21/NameOfYourAspPage.asp
KeyWords
Keywords: None
References: None |
Problem Statement: When the activeX controls for the plot page are first downloaded, Web.21 attempts to create a cookie indicating they've been downloaded and it evalulates the expiration date of the cookie. The formatting of the expiration date can cause problems for customers using date settings other than standard US English. The following solution describes how to get around this error. | Solution: To workaround this you should change line (7) of downloadpe.asp from:
Response.Cookies("WebPEVersion").Expires = "Jan 19, 2030";
to a
date format compatible with your regional settings, such as:
Response.Cookies("WebPEVersion").Expires = "19/01/2030";
KeyWords
HTTP 500.100
internal server error
asp error
the page cannot be displayed
internet information services
Keywords: None
References: None |
Problem Statement: By default, Web.21 is configured to accept anonymous access to the web site. This means that every Web.21 session that is opened (regardless of which machine or user is connecting), IIS authenticates the user as the IUSR_<nodename> local account on the Web server. It therefore does not detect who the logged in user of the machine is, nor the user who is logging into the Web.21 session. If IP.21 database security, and/or SQLPlus application security is being used, users will not be given access to IP.21 data. To resolve this problem, the Web.21 server must be configured to authenticate the user. | Solution: IIS 5.0 offers three basic forms of authentication for web sites. The three forms are Anonymous Access, Basic Authentication and Integrated Windows Authentication. Note, Integrated Windows Authentication was called "Windows NT Challenge/Response" in IIS 4.0).
To decide which of the other two forms of authentication to select, it is important to understand the differences and limitations of each.
BASIC AUTHENTICATION:
When using Basic authentication, the browser prompts the user for a user name and password. This information is then transmitted to the Web.21 server via HTTP. IIS 5.0 takes this user name and password and makes all data requests of the IP.21 server as this user.
Keep the following in mind when using Basic authentication:
? Basic authentication requires that the user have local logon rights at the Web server.
? To properly authenticate against the Aspen Local Security server, the user must login with a domain\user name. The dialog only prompts for the user name and password, but in order to verify the user name against the Local Security roles, a domain must be included.
? Microsoft has identified that basic authentication is inherently insecure. Passwords are encoded but not securely encrypted.
INTEGRATED WINDOWS AUTHENTICATION:
When using Integrated Windows authentication, the browser attempts to determine who the user is via the domain logon of the PC originating the request. Integrated Windows authentication will only prompt the user for a user name and password if it is unable to determine the logged on user. When integrated Windows authentication is used, the user's password is not passed from the client to the server thus making it a more secure exchange than Basic Authentication.
Keep the following in mind when using Integrated Windows Authentication:
? Authentication cannot be performed through a firewall via a proxy
? If multiple people use the same Web.21 client, only the user logged onto the machine will be identified. If security access to InfoPlus.21 varies between the users of this machine, it will be important to have them each logon to the machine independently in order to gain proper clearance.
? This form of authentication doesn't always support delegation to other servers. In other words, the user's logon identity cannot always be passed on to another computer, necessary for authentication of the user, so access to data may be denied. For example, when a request comes in to IIS (via a user logging into a Web.21 session), the user's logon identity may not be able to pass to a server on another Windows computer (such is the case if IP.21 and Web.21 are on different computers). In particular, Windows NT 4.0 does not allow delegation of security credentials. However Windows 2000 Server will allow delegation in certain situations.
ANONYMOUS AUTHENTICATION:
Microsoft defines Anonymous Authentication as follows:
"The Windows operating system is configured to accept only valid users. Because the Internet is extremely anonymous, in that very few Web sites prompt visitors for a user name and password, IIS 5.0 creates the IUSR_computername account so that real Windows accounts can be used in an anonymous Internet. This account is granted to anonymous users who then use a random password, defined when IIS 5.0 is set up, on the local computer. This account gives anonymous users the right to log on locally. Anonymous user access can be reset to use any valid Windows account."
As mentioned above, access to IP.21 data will be denied if Web.21 is using this form of authentication and IP.21 database security has been applied.
SETTING AUTHENTICATION:
Once you've decided which form of authentication will be used, it can be set by right-clicking on the My Computer icon on the desktop of the Web.21 server and selecting "Manage" from the context menu. Navigate to Services and Applications\Internet Information Services\Default Web Site\Web21. You will need to right-click on the Web.21 virtual directory and select Properties from the context menu. On the Directory Security tab, select the edit button in the Authentication Access and Authentication Control section and select the authentication mode of your choice. (Note: In order for Web.21 to function properly it is important that you only select one mode of authentication, not multiple modes.)
It is also important that the same method of authentication is used within the MSADC virtual directory. Follow the same steps as listed above to set/determine the authentication of the MSADC virtual directory. (This directory is used when accessing data in the trend control on Web.21.)
MORE INFORMATION:
To learn more about IIS Authentication, visit the following Microsoft link:
http://msdn.microsoft.com/en-us/library/ee825205(CS.10).aspx
KeyWords:
access not allowed
Internet Information Server
Keywords: None
References: None |
Problem Statement: Web.21 displays "%AccessDenied" in the top right corner of the home page, and/or in the first line of any tag search. | Solution: Every user that connects to the Web.21 server, will be assigned to a dedicated set of console records in the IP.21 database. These records store session specific information, such as which tags are being viewed in the asp page that other users are also accessing. For example, since all users that attempt to view the same detail display asp page will likely be looking at different tags, these records provide place to store the tag information without needing a separate detail asp page for every tag in the IP.21 database. If IP.21 database security does not allow the user to write to any records in the database (including these console records), the user will see the "%AccessDenied" errors on various pages.
To resolve this issue, ensure that all Web.21 users have write permissions to the following types of records:
ConsoleTaskDef records
COSConsoleDef records
ScratchDef records
KeyWords:
security
tag search browser
Access Denied
Keywords: None
References: None |
Problem Statement: This Knowledge Base article provides steps to resolve the following issue:
The trend plot cannot be displayed in the plot page when Aspen IP.21 Process Browser is installed into a non-standard directory. | Solution: To be able to plot tags in Aspen IP.21 Process Browser, IIS on the Web Server computer must have the *.svc entry in the Handler Mappings.
To resolve this issue, add and enable this entry (svc-ISAPI-2.0) in IIS as shown in the screen capture below.
Note: Enter the following test URL in IE to see if it has an error OR does it bring up a page titled "DataService Service".
http://localhost/web21/processdata/processdata.svc
Keywords: None
References: None |
Problem Statement: After upgrading from Web.21 4.0 to Web.21 4.1 and Framework Security 2.2 to Framework 2.3 (in that order), the Web21 site returns the following error or one similar:
Active Server Pages error ''8002802b''
Create object failed
?
An error occurred while creating object ''ADSAInfo''. error ''80040111'' ClassFactory cannot supply requested class
/Web21/global.asa, line 35 | Solution: The problem was the order in which the upgrades took place. Framework should be upgraded first, followed by the Web.21 upgrade. Reinstalling Web.21 should resolve the problem.
The same would apply to Local Security and Web.21. If you have to upgrade both, you would want to upgrade the Local Security first, and then Web.21.
KeyWords:
upgrade
Keywords: None
References: None |
Problem Statement: Every active Web.21 connection uses two SQLplus connections. By default SQLplus only allows 58 simultaneous connections. A combination of standard SQLplus sessions plus WEB.21 sessions can quickly use the available sessions on a busy system. | Solution: To change your configuration to address this issue, replace the TSK_SQL_SERVER executable as instructed in the SQLPLUS Help under trouble shooting with a multi-threaded executable. The multi-threaded server allows a greater number of connections and uses less memory.
To enable the new server:
Run InfoPlus.21 Manager.
Select TSK_SQL_SERVER from the Running Tasks list.
Click the Stop Task button.
Double-click the TSK_SQL_SERVER entry in the Defined Tasks list.
Change the Executable field from "%SETCIMCODE%\sqlplsrv.exe" to "%SETCIMCODE%\sqlplus_server.exe."
Click the UPDATE button.
Click the RUN TASK button.
KeyWords:
Web.21
InfoPlus.21
Keywords: None
References: None |
Problem Statement: Instructions on how to change the header names in Aspen IP.21 Process Browser (formerly Web.21). | Solution: The header names shown in Aspen IP.21 Process Browser are formatted from the IOSummary record. In this record there is a HEADINGS repeat area where all of the headernames are listed. Existing headernames can be edited, and the repeat area can be expanded to allow for more headings.
A heading consists of 3 pieces of data:
1. the record and field name;
2. the character string; and
3. the header position.
The record and field name corresponds to the record and the field name that the heading corresponds to. The character string is the actual header name you want to use. The header position is for the header position for the columns. The first column should have the number 0. Every other column thereafter should be numbered as follows: 1, -1, 1, -1, etc.
Note: The header names are also listed in the IOGetAlarmLine record. The header names in both the IOSummary and IOGetAlarmLine records need to be the same.
KeyWords:
header
Keywords: None
References: None |
Problem Statement: If you have a Web.21 page containing an IFrame into which another Web.21 page is loaded, a small grey box appears on the screen, which looks as if it may be a java applet. Attached is a Word 2000 document containing a picture of the behavior. The problem only occurs in IE5.5 and IE6, no problems in IE5. | Solution: Edit the file <drive>:\Inetpub\wwwroot\AspenTech\Web21\_ScriptLibrary\RSB.HTM to include
DISPLAY:NONE
where style is defined in the return statement, in the function RSEnableRemoteScripting.
KeyWords:
Keywords: None
References: None |
Problem Statement: What determines what is seen under the AREA drop down in Web.21? | Solution: The Area drop down on the point list will either present
1. An expandable list of folders;
2. An expandable list of domains; or
3. A list of plant areas
What it presents depends on the configuration of the database. In other words, Web.21 tries to determine whether the database is configured to use folders, domains or plant areas only and in that order.
Here is how it's done.
Web.21 examines the following three items, which are the key to configuring the database so that you see what you expect in Web.21:
1. If there are more than 7 folders that are sub folders of top-level folders, then folders are used. The IP.21 database defines five folders this way so IF 3 more folders are added under a root folder, the Area navigation object will navigate folder records.
2. If the folders do not meet the previous criteria, then if the Domain records are loaded into the database and more than 3 domaindef records are defined, then the Area navigation object will navigate domains.
3. Otherwise, Areas are used.
KeyWords:
AREA
folder
records
search
Keywords: None
References: None |
Problem Statement: After upgrading to 5.0 SP1, the Graphics Studio may complain that the gdiplus.dll could not be found. Even though the Graphics Studio only uses gdiplus.dll when converting graphics, the Graphic Studio is linked against gdiplus.dll, so it needs to exist on all Graphics Studio installations. Unfortunately, the Service Pack install did not include this dll unless the Graphics Converter was also selected for upgrading. | Solution: To work around this problem, please place the attached gdiplus.dll into the Aspentech\Web21GraphicsStudio folder. Registering the dll is not required.
KeyWords
SP1
microsoft.net (the directory this dll typically resides in)
GCS Migration Tool
PE Migration
Unable To Locate DLL
specified path
Keywords: None
References: None |
Problem Statement: Which ports need to be opened to allow for communication between Aspen IP.21 Process Browser (formerly Web.21) and the license server so licenses may be checked out correctly? | Solution: If there is a firewall between the Aspen IP.21 Process Browser (Web.21) machine and the SLM (Software License Manager) machine then the following ports need to be opened:
TCP
Port 80
Port 5093
Port 5094
UDP
Port 5093
Port 5094
Please note that the IIS (Internet Information Services) server which runs Aspen IP.21 Process Browser (Business Logic tier) may not necessarily be the same machine as the machine running Aspen InfoPlus.21 (Data Server tier). If they are separate, the ports need to be opened between the IIS machine and the SLM machine.
Keywords:
References: None |
Problem Statement: Which third party applications can be used for developing custom web pages using Aspen IP.21 Process Browser add-in? | Solution: Aspen IP.21 Process Browser has an add-in with additional web controls designed for development of custom web pages. This add-in was designed for use and tested against Microsoft Frontpage development environment.
Microsoft no longer supports their FrontPage application. AspenTech currently does not have a specific tool to recommend for custom page development using the Aspen IP.21 Process Browser add-in. Any ASP development environment should work, but no additional development tools have been tested or certified with the Aspen IP.21 Process Browser add-in controls.
Note: When using the Aspen IP.21 Process Browser add-in controls with Microsoft FrontPage, they are inserted as HTML substrings into a web page. The attributes of these HTML elements were documented in the Aspen IP.21 Process Browser developers guide and can be modified when used with other ASP development environments.
Keywords: Front Page, Web.21 Add-in, Controls
References: None |
Problem Statement: How to resolve the error "Failed to load schedule times:" while trying to edit an Automated Report | Solution: Automated Reports generated using the web based SQL Reports feature are physically saved with a “.XML” extension in the following location on the MES Web Server:
“C:\ProgramData\AspenTech\SQLplus\automated”
This error usually occurs when there is an extra space character between the <Report Name> and the “.XML” extension.
For example
Notice the extra space character at the end of the report name.
This error also occurs when there are no reports present in the “C:\ProgramData\AspenTech\SQLplus\automated”
To resolve this error, ensure that the Automated folder contains the previously saved reports with the ".XML" extension.
If there are any extra space characters in the report name, remove them and try again
Keywords: SQLReports
Automated
Edit
Web21
References: None |
Problem Statement: When in the Aspen InfoPlus.21 Process Browser home page, http://localhost/web21, and selecting the Process Data Add-in for Excel link,
the program downloads components to the computer every time you select the link. | Solution: The links allows to download the Process Data Add-in for Excel component to your computer, this needs to be done only once.
Once the component is downloaded to your computer, you can go into Excel, and in Excel's Add-in section you'll see the Aspen Add-In that you can include in Excel;
Once you add this into Aspen Add-in,
you'll be able to see the Aspen menu in Excel
and use the features in it.
Keywords: Excel, Add-in, download, component
References: None |
Problem Statement: Working in the Aspen IP.21 Browser Graphic Studio a user has configured the onClick event of a dataPoint to use the tagPlot function, but, they would like to set a specific timescale to plot the tag values. Is there a way to do that in the tagPlot function or calling the URL directly? | Solution: One way to set the timescale for the tagPlot function would be to open the Plots page and define a trend plot as desired with tags, times, etc. and then save it as an XML file with File | Save As.
That XML file could then be loaded with path= in a custom script call in the graphic action. Some examples:
window.open("http://localhost/Web21/PEPlot.asp?path=/Web21/Plots/MyPlot.xml");
window.open("http://localhost/Web21/TagDetailPlotGraphic.asp?path=/Web21/Plots/MyPlot.xml");
window.open("http://localhost/Web21/TagDetailPlotGraphic.asp?path=/Web21/Plots/MyPlot.xml", "_blank", "status=0,toolbar=0,menubar=0,location=0,resizable=1,width=600,height=400");
Keywords: time scale
References: None |
Problem Statement: If a tag can be displayed in the normal Web.21 trend page (peplot.asp), but does not display from the trend button in a detail page, the problem is likely due to some missing RDS registry keys. Please follow the instructions below for adding the additional keys. | Solution: Remote Data Service (RDS) is a feature of ADO, with which you can move data from a server to a client application or web page, manipulate the data on the client, and return the data to the server in a single round-trip. The trend control OCX uses RDS in order for process data to communicate between a Web.21 client and a Web.21 server. In addition to using process data, accessing the trend control via the detail page executes SQL against the data source. Without the AdvancedDataFactory and RDSServer.DataFactory keys, the SQL statement typically fails and the trend is not displayed.
To resolve the problem, go to regedit on the Web.21 server and add the following keys:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W3SVC\Parameters\ADCLaunch\AdvancedDa taFactory]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W3SVC\Parameters\ADCLaunch\RDSServer. DataFactory]
The keys do not need a value assigned to them, they simply need to exist. After adding these keys the server must be rebooted. To verify the fix, start a new Web.21 session and attempt to view the trend plot by clicking it from a detail page.
KeyWords
simple trend object
basic plots
trending
tag details
world wide web publishing service
rds parameters, arguements
0x80070005
unexpected error 0x80070005
Keywords: None
References: None |
Problem Statement: Getting error
"IENdx=-306 H_HDELE Sys Err 306 - Contact Web Administrator"
in the status bar when accessing the Aspen InfoPlus.21database via Aspen IP.21 Process Browser. | Solution: This error message indicates that either you are hitting your limit of Aspen IP.21 Process Browser (formerly Web.21) connections (determined by the tsk_console records-- GCS records) OR you are hitting the 256 total connections to the Aspen InfoPlus.21 database.
To resolve this problem, here are a couple of areas to check:
1. Check to see if you have any task console records. This can be done by going into the InfoPlus.21 Administrator and see if there is a TskConsoleDef record. If so, verify how many are in use. This error could generate when the task console records are used up.
2. If your plant requires more connections, then you will need to increase the number of concurrent IP.21 Process Browser (Web.21) sessions. Solution #103818 has steps to show you how to increase the number of concurrent Web.21 sessions.
3. See how many of the cimgcsi_bs.exe are started per session of Web.21. Cimgcsi_bs.exe is the GCS Linkhandler process that runs on the Aspen InfoPlus.21 database server. One of those is launched for every IP.21 Process Browser session that is connected to that database.
There are some memory limits that can occur if there are too many of these processes running. Please see solution 108862 for more information on that. In addition, Aspen IP.21 Process Browser will only allow 256 processes to be run under the task service. Every task in the IP.21 Manager counts as one process. Every cimgcsi_bs.exe counts as one connection (you'll see these showing up in the IP.21 manager as TSK_CONSOLE1, etc).
4. Are Virtual and Physical Directory permissions in IP.21 Process Browser configured properly?
If the problem is not indicated by the troubleshooting list above, then the next step is to restart the database.
KeyWords
306
H_HDELE
h_hdele
Keywords: None
References: None |
Problem Statement: Is it possible to move Graphics Studio to a separate node than the Web.21 server? | Solution: Yes, just be sure to change the "Starting Page:" (on the "Web" tab of the Project Properties dialog box) from the default value of:
http://localhost/Web21/graphics.asp?ModelName=/Web21/Graphics/%project%/%name%
You will need to change "localhost" to the node name of the Web.21 server.
KeyWords
web21
separate node
Keywords: None
References: None |
Problem Statement: After working with a symbol as follows:
1. Create the symbol.
2. Drag and drop it into a project.
3. Choose Make Dynamic from the symbol's Properties menu (i.e. right-mouse click on the symbol).
4. Assigning conditions under the Animation tab (also available from the Properties menu), such as.
Condition
Foreground/Background
<1
[Green]
>0
[Red]
5. Sourcing the symbol to an IP.21 tag that holds values of 0 or 1
6. Choosing File | View in Browser.
The symbol colors do not change when changing the IP.21 tag value back and forth to 0 and 1. | Solution: It is necessary when first creating the symbol to choose the Neutral color from the Properties menu. If the symbol is created with the Neutral color, it will then respond to animation conditions. To do this:
1. When creating the symbol, right-mouse click on the symbol and choose Properties.
2. On the General tab, in the Fill section, click the drop-down for Color, and choose Neutral from the color palette.
This functionality can be useful -- in the symbol editor, if you build a symbol with multiple elements, by choosing a color for some elements, you essentially "lock" those elements, because they do not respond to animation conditions. However the elements in the symbol that have the Neutral color will actively respond to animation conditions.
KeyWords
animate
animation
color
freeze
default
make dynamic
Keywords: None
References: None |
Problem Statement: Sometimes the following cimgcsi_bs.exe application error appears on the InfoPlus.21 server:
The instruction at "0x514ofea9" referenced memory at "0x031e9278". The memory could not be "read". Click on OK to terminate the application.
where cimgcsi_bs.exe is the GCS process that each Web.21 client spawns on the server. What causes this error message? | Solution: Most likely, the above error will occur after there has been an unclean shutdown of InfoPlus.21, TSK_BGCSNET, or a GCS/Web.21 client.
TSK_BGCSNET is used by GCS and Web.21 clients when making connections to an InfoPlus.21 database. On the InfoPlus.21 server, TSK_BGCSNET listens on a TCP/IP socket, usually 10013, for any GCS/Web.21 client trying to connect. Once the client connects, TSK_BGCSNET spawns an NT task called cimgcsi_bs.exe to service the GCS/Web.21 client. One cimgcsi_bs.exe task will be started for each client that connects. The cimgcsi_bs.exe process is supposed to stop when there is a clean shutdown of the database or when a GCS/Web.21 client is shutdown. Occasionally, the cimgcsi_bs.exe task does not shutdown when either the GCS/Web.21 client is stopped or TSK_BGCSNET is shutdown. This could be caused by an unclean shutdown of InfoPlus.21, TSK_BGCSNET, or the GCS/Web.21 client. To confirm that this might be the case, ask all your GCS/Web.21 clients to exit the application the same way they usually do, open Windows Task Manager on the IP.21 server machine and verify that all cimgcsi_bs.exe processes have terminated successfully. If there are still some cimgcsi_bs.exe processes running, kill them manually and see if you get the cimgcsi_bs.exe application error when you shut down the InfoPlus.21 server.
We have also seen problems like this caused by one or more users exiting GCS/Web.21 improperly. This can happen when a user closes the GCS window or reboots his/her system without exiting GCS/Web.21. Make sure that all the users do a File | Exit to exit out of GCS (File | Close for Web.21 users). Also, check if there's any information in the InfoPlus.21 Manager's TSK_BGCSNET OUT or ERR files.
Additionally, where the IP.21 Manager Command Line Parameters for TSK_BGCSNET task used to be:
ipgcsi "%INFOPLUS21_BASE%\db21\code\cimgcsi_bs.exe"
when it was modified to:
ipgcsi "C:\PROGRA~1\ASPENT~1\InfoPlus.21\db21\code\cimgcsi_bs.exe"
the problem went away.
There is a defect CQ00105756 entered against the cimgcsi_bs.exe application covering this issue. It has not been fixed yet.
KeyWords
Keywords: None
References: None |
Problem Statement: This Knowledge Base article provides steps to resolve the following error message received when attempting to save Web21NavToc.xml file - Save error: Permission denied | Solution: Change permissions on the Web21NavToc.xml file (in the ..\navigation\config directory) to allow full control for the anonymous user account IUSR_<node name>.
KeyWords:
navigation
configuration
access
Keywords: None
References: None |
Problem Statement: Bargraph objects will display a full bar if the value being displayed is below the specified low limit.
Note: This applies to the bargraph objects available from the Graphics Studio only. The bargraph object in FrontPage does not exhibit this behavior. | Solution: The problem can be resolved by replacing a model file with the one attached. The specific instructions are:
Close any instances of the Web.21 Graphics Studio that are running
Open Windows Explorer to Program Files\Aspentech\Working Folders\Web21GraphicStudio\Palette
Rename Bargraphz.m1 to Bargraphz-original.m1
Copy the attached Bargraphz.m1 file into this folder
Open the Graphics Studio and recompile any graphics with bargraphs - the default fill will now be 0% fill if the value is below the minimum scale value, and 100% if the value is above the maximum scale value.
KeyWords
bar chart
high limit
low limit
graph min and max
Keywords: None
References: None |
Problem Statement: Windows Services are not starting up after installing IP.21 Process Browser V7.1 Cumulative Patch # 5 (KB 127712) on Windows 2008 server (32 bit).
On restart of the system, many of your Windows Services may not start up correctly, including IIS, WWW Publishing Service and many others. The following symptoms may occur:
? Windows Server 2008 hangs at Applying Computer Settings during startup.
? On Windows Server 2008 systems that are web servers, you may notice that services that are set to a Start Type of 'Automatic' may not start
If you try to manually start services with a Startup type of 'Automatic' you may get an Error 1053 indicating that 'The service did not respond to the start or control request in a timely fashion.' | Solution: Microsoft was contacted for assistance and has since published this Knowledge Base article to cover what needs to be done:
http://support.microsoft.com/kb/2004121
What makes this tough to diagnose is there are no error messages being logged anywhere on the system. The closest hint as to what was going on was the Event Logs did show messages from the Service Control Manager indicating that Service startup requests have timed out.
The problem is caused by a lock on the Service Control Manager database.
Keywords: Windows 2008 server
References: None |
Problem Statement: When loading a Project in Aspen IP.21 Browser Graphic Studio one may get a message about converting the project to new Operations Domain Model:
Followed by: | Solution: This behavior has been observed sometimes when moving a Graphic Studio project from one system to another, see solution 125996.
The workaround for this is to go to the Project's Properties screen,
and un-check the User Operations Model Domain option.
Save the project with this change and the message will not appear anymore when opening the project.
Keywords: project pperations domain model
References: None |
Problem Statement: ?R???|?[?l???g???_?E?????[?h???????A?s?A?????AProcess Browser?I?N???C?A???g?????i?E?i?????E?-?E?e??????? ?e?U???B?a`e???A?e?I?N???C?A???g?}?V?????????-?????e?e???I?A?R???|?[?l???g?I?_?E?????[?h???^?i?e?U???B?E???I?\?S???[?V?????EProcess Browser?I?R???|?[?l???g???A?_?E?????[?h???e?u?@??Z|???U???B | Solution: ?R???|?[?l???g?I?e?S?IProcess Explorer???????E?????}?V?????E?C???X?g?[?????e?A???e???C?????A?U???A?>?I?o?[?W?????????????I?i?A?A?
?C???X?g?[???o`O?F?@?V?K?I?C???X?g?[????Process Browser?aApEx?a?C???X?g?[?????e?A???E???B
?_?E?????[?h?@?f?B???N?g?S?FDownload Program Files
?C???X?g?[???o`O?F?A?b?v?O???[?h?a???-?I?E`O?IProcess Browser?I?C???X?g?[????Z??s?????e??
?_?E?????[?h?@?f?B???N?g?S?FDownload Program Files\Contilxt.x ?T?u?f?B???N?g?S ([email protected])
?C???X?g?[???o`O?F?@Process Browser???e?a???????V?????o?[?W?????IProcess Explorer???C???X?g?[?????e?A???e?e??
?_?E?????[?h?@?f?B???N?g?S?F?????E?R???|?[?l???g??`??Y???e?I???AProcess Browser?I???a?C???X?g?[?????E???B
?C???X?g?[???o`O?F?@Process Browser???e?a????Process Explorer???C???X?g?[?????e?A???e?e??
?_?E?????[?h?@?f?B???N?g?S?FC:\Program Files\Common Files\AspenTech Shared\Conflict.x
?R???|?[?l???g???A?_?E?????[?h???????e???I?A???L?I?f?B???N?g?S?E? ?e?????E?_?E?????[?h???e???R???|?[?l???g???i?????e?K?v??? ?e?U???B?iProcess Browser?I??Sm?E?t?@?C?????I???I?\?S???[?V?????I?????EZ|???U???B?j?@?R???|?[?l???g???i?????
Process Browser?Icookie?I?u???E?U?[???E`O?I?_?E?????[?h???`?F?b?N???e?????e?E?I???A?i?????e?K?v??? ?e?U???BCookie???i?????e?E?I?A
1. Internet Explorer??SJ?-
2. ?c?[???b?C???^?[?l?b?g?I?v?V??????`I`????e?B
3. `S?E?^?u??`I`????e?B
4. ?{???I?s???I?Y?e?{?^?????????B
5. ?t?@?C???I?\Z|?{?^?????????B
6. "Web21"????????`O???AURL??"cookie:<Process Browser Server?IURL>"
???a?@"cookie:IP21server@IP21server/web21">
7. ???Icookie???E?N?S?b?N???A"?i??"??`I?O
cookie???R???|?[?l???g???i?????e???AProcess Browser?I?z?[???y?[?W??SJ?-?????????
?U???i???F
?E???I?t?@?C????Process Browser?I?t?@?C???????B
ATBasicPlots.ocx
ATLegend.ocx
ATPECoreCtls.ocx
ATPEGuiCtls.dll
ATSamples.ocx
TrendChart.ocx
at_csds31.dll
ATProcessData.dll
ATcsdshistoryweb.dll
ATTime.dll
INETWH32.dll
Roboex32.dll
Vsflex7L.ocs
ProcessExplorer_en.hlp
ProcessExplorer_en.cnt
Web21Controls.inf
Keywords: IE
install
Web21Controls.cab
cab
container
JP-
References: None |
Problem Statement: Getting "zoom control unable to create Canvas element" message when doing a Tag search in a Plot in Aspen IP.21 Process Browser: | Solution: In a Windows 2008 system one needs to turn off Internet Enhanced Security for Administrators in Internet Explorer to allow High Performance Trend operations to work correctly.
To turn this feature off, go to Windows Server Manager, select Internet Explorer Enhanced Security (IE ESC),
and check Off Enhanced Security for Administrators.
Keywords: performance
trend
Process Browser
References: None |
Problem Statement: How to set Column Stepped in Aspen IP.21 Process Browser Graphics tag detail plots? | Solution: Here is how to permanently set the Column Stepped in Aspen IP.21 Process Browser Graphics tag detail plots.
Open up the TagDetailPlot.asp file in the Web.21 virtual directory and make the following change in function InitTagNames:
Code Sample:
{PlotObj.loadFile(name);
TrendTags = PlotObj.Plot.ControlDispatch.TrendTags;
// force stepped on tag
TrendTags.Item(1).Sampling.Stepped = -1; }
Keywords: None
References: None |
Problem Statement: What causes the message "Cannot find attribute MAP_HistoryValue in 'tagname'" when plotting data, where tagname is the name of the tag you are trying to plot. | Solution: You can see this problem if your Aspen InfoPlus.21 server has database security defined. If this is the case, Aspen IP.21 Process Browser may try to connect to Aspen InfoPlus.21 using the local system account instead of using the user's credentials. Aspen InfoPlus.21 then rejects the request to read the mapping record.
To work around this problem, log into the web server hosting Aspen IP.21 Process Browser. Start IIS and select Application Pools under the computer name:
Find AspenProcessDataAppPool, right click and select Advanced Settings...
Change the Identity from Local System to the account running the Aspen InfoPlus.21 Task Service on the Aspen InfoPlus.21 server.
Finally, perform an IISRESET on the Web server.
Keywords:
References: None |
Problem Statement: This Knowledge Base article answers the following question: What is the best method of creating a custom batch web report? | Solution: If the idea is to create a batch data report then any of the reports except the area configuration can be copied and edited to include (or exclude) additional batch data. As a basis for your report you could use the Batch Detail report if you do not care about showing compliance subbatch/characteristic modification history. Otherwise if it is a configuration report then the area configuration report should be used as a basis to start with.
Here are some tips to create the report:
? Use Altova XmlSpy or other robust XML editor.
? In version 6.0.1 or later, copy the xml stylesheet OutputReportingXml.xsl from:
Program Files\Batch.21\Data\Reports\Templates\Common to
Program Files\Batch.21\Data\Reports\Templates.
? Restart the Batch.21 services.
? Use the user tools, such as Batch Detail Display (BDD) or Batch Query Tool (BQT) or web reports to configure a query, then create a report (right click in BQT or BDD).
? In Internet Explorer (IE) where the report is shown, right click then select view source and save the batch data xml to a file with extension xml.
? In XmlSpy, open the copied xsl report to use as a basis as well as the saved xml.
? In XmlSpy, assign the batch data xml to be transformed with the xsl report.
? Use the XSL Debugger under the XSL menu to step through the report as it is being transformed to understand how it works.
? Use the Evaluate xpath under the XML menu to type in the xpath syntax and see what will be selected in the batch data xml.
Additional useful information can be found in the Aspen Batch.21 XML
Keywords: None
References: Guide (attached to solution # 117550). |
Problem Statement: This Knowledge Base article shows how to create a URL link in command button in Aspen Web.21 Graphics Studio. | Solution: In order to create a URL link in command button in Web.21 Graphics Studio, please use the following OnClick Event syntax:
window.open('http://www.aspentech.com');
Keywords: None
References: None |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.