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Problem Statement: It is not possible to turn off Mole Flow for streams on the Setup/Report Options/Stream sheet?
Solution: This occurs when Aspen Dynamics is also installed since it Mole Flow is needed to export a file to Aspen Dynamics. Mole Flow is automatically rechecked during the run. If Aspen Dynamics is unchecked on the Tools/Options/Startup sheet, it should be possible to uncheck Mole Flow on the Setup/Report Options/Stream sheet and have it remain unchecked. Keywords: None References: None
Problem Statement: Why does the Warning Message “ProMV Exists Already” Sometimes Occurs when Attempting to Install Aspen ProMV Desktop V11.1? Description First, the reason users are seeing this warning message is because they have other Aspen products that are included in the Aspen ProMV V11.1 installation media installed on their machines already. The pre-check in the installation media would not be successfully passed. The ProMV Online installation media includes a list of other customized Aspen MES products to be installed exclusively on a server. The list of products are as follows: Aspen Administrator Tools Aspen SQLplus Aspen Process Data Aspen Calc Aspen Process Data Aspen InfoPlus.21 Server AspenONE Process Explorer Aspen InfoPlus.21 Although users only want to install ProMV Desktop, the installation media will still show you a warning message “ProMV already exists” if the machine already has a subset of products in the above list.
Solution: This is a known issue and will be fixed in V12. The resolution for V11.1 will be to remove the pre-check “REQ_MES_Precheck” from the setup.xml file in the installation media. Please remember that this is only if you’d like to install ProMV Desktop and not Online. Alternatively, the ready-to-use setup.xml file is included in the attachments section of this KB article. Please feel free to download and replace the original setup.xml file in the media. Keywords: None References: None
Problem Statement: How do I start the Agent Services and Training Services in Aspen Mtell?
Solution: The Agent Service is used to process the agents configured by the Aspen Mtell System Manager. It is designed to be deployed to one or more servers in order to balance the load of processing all the agents across multiple servers. In this way the Aspen Mtell system can be scaled up over time to meet expanding coverage. Agent Services 1. Log into Aspen Mtell System Manager and click on the Configuration tab. 2. Click on Settings > Agent Services 3. If your Agent Service is registered, highlight it and click on Start Processing If you do not have an Agent Service registered, continue with the steps below 4. Click on Find Services 5. Wait for Aspen Mtell to search for available services 6. Select your Agent Service and click Add 7. Click on Update Registration and click OK to confirm that the service registration was successfully completed. 8. Click Start Processing 9. Confirm that the service is running 10.Repeat steps 3 – 8 for multiple training services. Training Services The remote training service is used to train machine learning agents in the background. It is best used when installed on a machine with lots of RAM memory so it can quickly and efficiently train the largest of the machine learning agents. It is also very useful for background training large groups of agents at a time. To start the training services, follow the steps below. 1. Log into Aspen Mtell System Manager and click on the Configuration tab. 2. Click on Settings > Training Services 3. If your Training Service is registered, highlight it and click on Start Processing If you do not have a Training Service registered, continue with the steps below 4. Click on Find Services 5. Wait for Aspen Mtell to search for available services 6. Select your Training Service and click Add 7. Click on Update Registration and click OK to confirm that the service registration was successfully completed. 8. Click Start Processing 9. Confirm that the service is running 10. Repeat steps 3 – 8 for multiple training services. Keywords: Services, Agent Service, Training Service, Start Services, Change services, Change Agent Service, Change Training Service, Add services, Add Agent Service, Add Training Service References: None
Problem Statement: How do I setup SLM Role-based Commuting?
Solution: In V11.1, the SLM Role-Based Commuting feature was introduced to help license server administrator establish policy for users communing licenses. Admins can easily set permission for who, how many days and tokens can be commuted. The attached document provides an overview of the Role-Based Commuting functionality, including the configuration steps. Keywords: SLM Commuting V11.1 References: None
Problem Statement: Why am I getting input error 1050 on Aspen Shell and Tube?
Solution: This error is particular to Thermosiphon Shell and Tube exchangers. Thermosiphons operate with a vaporization process on the Cold Stream which has indeed a Thermosiphon type of vaporizer (defined under Input | Problem Definition | Application Options): When working with Exchanger Design and Rating (EDR) product Shell and Tube for a Thermosiphon operation, the following error may show up: Error states: "The thermosiphon stream (stream2, the cold stream) must be two phase. Its T-h-x data must have x (quality, vapor mass fraction) which is not all = (liquid only) or all =1.0 (vapor only)”. This happens due to the cold side component (vaporizing component for the thermosiphon) is not vaporizing, which means no natural convection can occur on the thermosiphon. Customer should be aware of the process conditions each fluid operates on. On a Thermosyphon exchanger, the Cold Stream is the thermosiphon stream, and this stream has to vaporize for a thermosiphon to work and natural convection to occur. This means the operating temperature for cold stream has to be at boiling conditions for the thermosiphon to work. Otherwise, the Error message shows up. Keywords: Thermosyphon, 1050, error, edr References: None
Problem Statement: Aspen Capital Cost Estimator is using a different pipe thickness from the one my vendor provided to estimate non-Carbon Steel pipes for schedules 40 and 80.
Solution: For non-Carbon Steel pipes, there are no official standard wall thickness for diameters larger than 12 in, therefore it is possible that the values applied in ACCE and other Economic Evaluation programs for the pipe thickness may be different from the ones your vendor or company uses. The values registered in the Economic Evaluation family were implemented based on feedback and recommendations regarding these materials. In order to solve this and estimate the correct thickness in your pipe, you can manually enter the pipe thickness value directly in the pipe form. Keywords: Thickness, Schedule, Nickel, Incorrect, Large, Pipes, Piping References: None
Problem Statement: There was a problem last time I saved my project file and I cannot open it now. Is there a way to recover the file?
Solution: Unfortunately, if any error occurred while saving a project file, such as loosing connection to a license server or disconnecting from a network drive where the file was being saved in it, the file may become corrupted and you may not be able to open it. Given this situation, it is possible the file cannot be recovered, but ACCE constantly keeps a backup of your project file. The default backup location is found on your local drive, so it’s not likely for the backup to become corrupted like the main file. In order to find the backup folder, go to Tools | Options | Preferences and click on the Locations tab. Next, on the lower part of the window look for the ProjectBackupDir option: Take note of the path that appears for this option, and open it using Windows Explorer. In this location you should be able to find a backup IZP you can use to recover your work progress. You can find more details about how to configure this backup in article 80686 Keywords: Error, Open, Corrupt, Warning, Incomplete References: None
Problem Statement: Why am I getting Input Errors (like Error 3007) when running an Air Cooler on Aspen Exchanger Design and Rating (EDR)? “An inconsistency has been found when setting up a non-symmetrical bundle arrangement. The program has stopped execution of this case”
Solution: When running an Air Cooler model, the following error can show up: “An inconsistency has been found when setting up a non-symmetrical bundle arrangement. The program has stopped execution of this case” The reason behind this error is due to tube passes and the tube layout specifications on the model. You need to be careful all passes are considered on the tube bundle. There are two workflows for this, better explained graphically on video walkthroughs. Option 1: manually specifying the tubes on each pass by right clicking on each tube on the Tube Layout when the “Use interactive graphical layout to define tube layout” option is selected. Option 2: letting EDR automatically defining the tube layout for each pass when the “Program will design tube layout based on input above” is selected. Videos attached for better description Keywords: error, 3007, air, cooler, bundle, edr, References: None
Problem Statement: When launching the Old Icarus Reporter, the following error message comes up: Aspen Icarus Reporter – Database Connection Error -2147418113: Catastrophic failure How can I troubleshoot it?
Solution: In recent Microsoft Office patches, the connection between Microsoft applications such as Word or Excel and the Microsoft Access Database Engine broke. Since Microsoft Access Database Engine is used by the Icarus reporter to send the information to the Interactive Reports, this update started causing the error message displayed above. To troubleshoot this error, go to the Windows Control Panel and locate Microsoft Access Database Engine, right click on the application and select Repair. Keywords: Critical, Catastrophic, Reporter, ACCE, AICE, APEA, Repair References: None
Problem Statement: Aspen CIMIO interface manager shows error "CIMIO interface manager error” The Cim-IO Manager Service is stopped
Solution: Aspen CIMIO interface Manager uses Aspen CIMIO Manager service for its start up. If the Aspen CIMIO Manager is started but the error still occurs, check the node name that Aspen Cim-IO is using. Open the CimIO_MSG.log file and review the messages. All Cim-IO message groups contain the Cim-IO node name. See Example: 10-DEC-2020 15:00:00.030, Logged by OPCServer1 on node HomeAlone: If the node name in the messages is not correct, then the default name was changed incorrectly. Look for the file \Cim-IO\ETC\cimio_nodename.txt. If this file contains the wrong node name then delete the file and restart the Cim-IO Manager service KeyWords: Cimio cim 1053 Keywords: None References: None
Problem Statement: What are the main_2014.mdf, main_2014_log.ldf, uom.mdf and uom_log.ldf files in the Customized Database folder of Aspen EDR?
Solution: There are a number of database files that the user can change to customize the operation of the Aspen EDR. These customized database files are located in a default program folder (C:\Users\USER\Documents\AspenTech\Aspen Exchanger Design and Rating V11), for further information please refer to the following article How does the Aspen Exchange Design & Rating (EDR) products estimate the cost of the exchangers? The main_2014 files contain information about Aspen EDR variables, text, context-sensitive help, etc., the uom.mdf contains the units of measure and conversion factors used in Aspen EDR. All of these are needed for Aspen EDR to run but the user can change the path where these files are storage in File | Options - Files. Note: In Aspen Plus and Aspen HYSYS, these files could be generated if the user are working with heat exchangers that are associated with the Aspen EDR browser. Keywords: File, mdf, ldf, Aspen Plus, Aspen HYSYS. References: None
Problem Statement: Is possible to consider the radiant heat transfer on an AirCooled Heat Exchanger?
Solution: When the gas temperature is high, say above 400C, radiation from the gas start to become significant, as it will impact on the maximum temperature of the outside surface. On Aspen AirCooled Exchanger is possible to include the outside radiation heat transfer from Input | Program Options | Methods/Correlations | Outside | Radiation Heat Transfer Options You should only enable this option if you have a gas stream with single component of CO2 or H2O or multi-components containing CO2 and/or H2O, at temperature greater that 400°C, as only the carbon dioxide and water vapor will emit radiation in the thermal spectrum at such temperatures. If radiation calculations are switched on and the gas temperature is less than 400°C, then AirCooled issues a warning to indicate that radiation has been switched off Results Warning 3043 - No outside radiation calculations performed as outside stream temperature is <= 400 deg c. The program continued with no outside radiation calculations Radiation calculations are not applicable to dry or wet air. AirCooled issues a warning if radiation calculations are switched on. Input Warning 3041 - No outside radiation calculations performed for dry or humid air. The program continued with no outside radiation calculations If the properties of the X-side stream are input directly, AirCooled uses default values for mole fractions of CO2 (0.12) and H2O (0.10) and continues the calculations. This default can be changed from Input | Program Options | Methods/Correlations | Outside | Radiation Heat Transfer Options on the Mole fraction of radiating gases in the flue gas input If the gas stream does not contain CO2 or H2O, then you need to switch the radiation calculations off. If properties of the X-side stream are retrieved from the databanks, and the stream contains no CO2 or H2O, then AirCooled issues a warning to indicate the radiation has been switched off. Results Warning 3042 - No outside radiation calculations performed as gas stream has no CO2 or H20 Component. The program continued with no outside radiation calculations. VSTS 453554: In absence of CO2 or Water on the Radiant Gas, Aspen Air Cooled Exchanger does not switch off the Radiant Heat Transfer Calculations For finned tubes, the radiation is calculated based on the HTFS Handbook Sheet RM19 For plain tubes, the radiation is calculated is by Berman (1978); note the Berman method is an equation solely based on the gas temperature, so the input “Mole fraction of radiant gases in flue gas” will not have any effects on the calculations. Keywords: Radiant Heat Transfer, Radiant Gases, HTFS RM19, Berman, Results Warning 3043, Input Warning 3041, Results Warning 3042. References: s: HTFS Handbook Sheet RM19: Maximum Temperature of an Extended Surface (1995) Berman HL (1978) "Fired heaters", Chem. Engmg., Vol 85, No15, pp 99-104 and No. 17 pp 87-96
Problem Statement: When the user compares different designs, it is possible to customize the list of variables that are shown by click in Customize and select the desire variables but by the design of the customization tool, the user could take some time to add the desire variables.
Solution: To customize the Recap of Design list outside of Aspen Exchanger Design & Rating please follow these steps: 1. The Recap of Design list are save in the HTFS_User_Recap.xml and can be find: In V9 go to the following path "C:\ProgramData\AspenTech\Aspen Exchanger Design and Rating V9.0" In V10 and later go to the following path "C:\Users\User_Name\Documents\AspenTech\Aspen Exchanger Design and Rating V#" 2. Open the HTFS_User_Recap.xml with the Notepad and copy/paste the following code: <?xml version="1.0" encoding="utf-8"?> <recapprofiles> <application name="Tasc"> <objects> <object name="Custom"> <recap> <recapname value="Custom" /> <recapvariables value="ShlCylID,AreaReqDirty,Area,arPresDropShell,arPresDropTube,ShlParNum,ShlSerNum,FilmCoefSS,FilmCoefTS,LocFluidHS,arTotalPrice,CodeRequire" /> </recap> </object> </objects> </application> <application name="Acol"> <objects></objects> </application> </recapprofiles> 3. In the line code recapvariables value type the desire Variable IDs 4. To add more Custom lists, add the following code after the last </object> statement: <object name="Customer1"> <recap> <recapname value="Customer1" /> <recapvariables value="ShlCylID,AreaReqDirty,Area,arPresDropShell,arPresDropTube,ShlParNum,ShlSerNum,FilmCoefSS,FilmCoefTS,LocFluidHS,arTotalPrice,CodeRequire,TubeID" /> </recap> </object> Example: 5. Repeat the steps 3 and 4 as it is require Notes: For further information of how to access to the Variable ID, please refer to the following article Where can I find a list of input and result variables for Aspen Exchanger Design and Rating programs? The "object name" and "recapname value" must have the same label Keywords: XML, Variable List, Variable ID, Recap of Design, Custom, Outside. References: None
Problem Statement: I am using the old reporter and it is crashing, displaying the message “Aspen Icarus Reporter – Update Query Error” as follows:
Solution: Microsoft Access got corrupted with the latest MS Windows update, which causes the error when attempting to run an Update query. There are three different ways to proceed and overcome this issue: Download the official fix to this issue from the Office Support web page (be sure to double check that the fix that you are downloading corresponds to the Access Database Engine Redistributable version that you have), this can be found in the following link: Access error: "Query is corrupt" Uninstall and reinstall the 32-bit version of MS Access (do not repair the installation, just uninstall and reinstall). You can download the 32-bit version of the Microsoft Access Database Engine 2010 re-distributable from the following link: MS Access Database Engine 2010 Redistributable Upgrade to Aspen Economic Evaluation V11, as it uses a New Reporter based on SQL Server Database instead of the MS Access Database to work. You can request the media from here: AspenONE Download Center. Keywords: Update Query Error, 0_UDQ_UnitsUOM1, Aspen Icarus Reporter References: None
Problem Statement: Is the ASME paragraph UHX-4(b) used to calculate flanges with pass partitions?
Solution: As per ASME code UHX-4(b), flanges with pass partitions should be calculated including the pass partition gasket area. By default, optimized flanges follow the rules dictated by the ASME code, including the requirement UHX-4(b). However, if the user defines pre-designed flanges, such as ANSI (Input | Exchanger Geometry | Body Flanges | Flanges), it is necessary to follow the steps below so the flanges are analyzed including the gasket pass partitions: Run the model using ANSI flanges to get the geometry Click on 'Update Geometry' (Home Ribbon | Run Mode), to automatically copy the ANSI geometry as input Change the Flange Design Standard to Optimized Re-run the model - Now the program will use the ANSI flange geometry and provide calculations including the gasket pass partitions. Note: Starting on Aspen Shell&Tube Mechanical V11.1, the Warning Message 968 will appear if ANSI flanges are used and a pass partition is involved. For related information, please refer to the article How do I see the code calculations for ANSI body flanges? Keywords: UHX-4(b), Warning 968, Flanges, Pass Partition, Gasket, Pre-Design, ANSI, Optimized. References: None
Problem Statement: I have opened an alert in Aspen Mtell view but I don't see the Action button, so I cannot acknowledge, close or generate work for my alert. The Sensor Ranking is also missing.
Solution: This is often resolved by clearing the cache on your browser. Please find your browser below and follow the steps beneath to clear the cache. Google Chrome: Click on the menu button (three lines) and select Options. Select the Privacy & Security panel. In the Cookies and Site Data section, click Clear Data ... Check Cookies and Site Data and Cached Web Content, then click Clear. Restart your browser. Internet Explorer: Select the gear icon, then select Internet options. In the General tab, under Browsing history, click Delete ... Make sure Preserve Favorites website data is unchecked. Make sure Temporary Internet files and Cookies are both checked. Press Delete. Restart your browser. Mozilla Firefox: Click the menu button (three dots) and select Settings. Under Privacy and security, select Clear Browsing Data. Check Cookies and other site data and Cached images and files, then click Clear data. Restart your browser. If clearing the cache does not resolve the issue please follow the steps below to enable Forms Authentication in IIS manager 1. Click on your Start button, type in IIS Manager and then click Internet Information Services (IIS) Manager 2. Expand your server node 3. Find and expand the Sites node 4. Find and expand the AspenTech node 5. Find and expand Aspen Mtell 6. Click on Mtell View 7. In the IIS section of the main screen, click on Authentication 8. Ensure that Anonymous Authentication and Forms Authentication are enabled 9. Launch Command Prompt (CMD) as an Administrator 10. Type iisreset and then click Enter to reset IIS and save your changes 11. Check the alert in Aspen Mtell View and confirm that the Action box is now present. Keywords: Close alerts Acknowledge alerts Alert action button missing No alert Action button References: None
Problem Statement: When you change an existing offline condition in Aspen Mtell, the changes may not reflect in existing agents that are retrained.
Solution: To ensure the new offline condition is reflected when agents are retrained train them using the Train All Agents button. See steps below. 1. Open Aspen Mtell Agent Builder, navigate to the Machine Learning tab and select your equipment set profile of interest. In the Offline Conditions tab click Define to change your offline condition. 2. After changing the offline condition click Apply to apply the changes 3. Click on the TDS holding the agent(s) you would like to retrain and, in the ribbon, click Train All Agents. 4. Ensure that only the agents you would like to retrain are checked and then click OK. 5. Click Start Training to train the agents. Keywords: Retrain Extend offline condition References: None
Problem Statement: How does the Material/Man-Hour addition feature work and how should I use it?
Solution: Every Component in the Economic Evaluation programs, allows for an addition of material or labor price that will affect the estimate, in order to correct or quantify certain values that have not been considered yet, using the Mat’l/Man-hour additions form in the Options Menu. This feature allows to quantify elements for the component that are not included on the base estimate, some examples could include some special pieces or tools, special cleaning services, or more. You can also use this feature to add a Lump sum of bulk cost, for example an addition to the Electrical or Instrumentation price. This form works in a similar way as the Quoted Equipment form, in terms that the user should know the material price or man hours that will be required to addition and select the COA for which these values should be allocated to. Up to 20 additions can be applied to each component (Use the Add or Delete button to change how many additions are required). All these additions will be reflected on the individual component results: Base component evaluation, without additions: With Material/Man-hour additions: Note the added quantities in the squares above are now reflected in the evaluation, when compared with the “No additions” case. Keywords: Additional, Extra, Include, Services, Code of Accounts References: None
Problem Statement: How does the Decision Analyzer in Aspen Capital Cost Estimator affect my Quoted Equipment items when I change the project location?
Solution: The Decision Analyzer can be used to obtain a first approach to the price of a project on a different location. When this tool is used, several values will be modified to reflect the prices of new project location. Some of the modified values include wage rates and currency. However, it is important to understand how this location change will affect the Quoted Equipment items, since the project currency will change, location index will be applied, and the Quoted elements already have a manually entered price. Let’s consider the following example to clarify the effect of changing the project location: We have a basis project using US default information, with a single Quoted Equipment with a material price of 10,000 USD: Of course, the expected material price for this component will be equal to the entered price, 10,000 USD in this case: Now, let’s consider we change the project location to Brazil, Rio de Janeiro using ACCE’s Decision Analyzer: After we apply these changes, a Location index will be automatically assigned to the project to modify the material prices. You may review these index results on Project Basis View | Indexing | Location. For this example, the index applied to Brazil Equipment is 1.556, this value will be considered for the following steps. Decision Analyzer will also change the currency of the project to Brazilian Real (R) so upon opening the Quoted Equipment item you will notice how this new currency is shown on the component form, while maintaining the original number given when the price was USD. Upon running this valuation, ACCE will multiply the Original Price times the Location indexing, so for this example the New Price will be 10,000 R * 1.556 = 15560 R An you can see, there is no currency conversion applied to these types of Quotes, instead the price is adjusted using the index to obtain a new equipment price. The reason why no currency conversion is applied is because according to the component form, the quote is being processed on a local currency (R). To review and update the currency conversion factor go to Project Basis View | General Project Data (available for review as well on Project Basis View | Currency | Specifications). For this example, the conversion factor from USD to Brazilian Real is 3.86 USD/R If the Quote was not obtained in the local currency, and a conversion should be applied, you can change the currency for the component quote using the field “Currency unit for Material Cost” and select your original currency: If this is selected, ACCE calculate the price by multiplying the Entered material Cost times the Currency Conversion times the Location index. So, for this example the New Price will be equal to 10,000 USD * 3.86 USD/R * 1.556 = 60,061.6 R Keywords: Location, Relocate, Currency, Quotes, Quoted, Decision, Analyzer, Country, Change References: None
Problem Statement: How to input Standard ANSI Flange details?
Solution: When running a Shell and Tube Mechanical application with ANSI flanges, EDR has all the ANSI flange dimensions inside the program, but they are not revealed to the user by default (depending on the versions, EDR uses ASME/ANSI B16.5 2017 or 2019). The flange design procedure applied to an ANSI flange is on the Appendix 2 of the quoted section. In order to review said details, you must: Run the model with ANSI body flanges. Model dimensions for flanges will be empty as a starting point Click on Update Geometry on the menu Change to optimized. This change will reflect the updated dimensions for the flanges Now the flange dimensions are revealed. Notice this flange dimensions comply with the Appendix 2 (Table II-8) with the Dimensions of Class. Now that flange dimensions are there, you can continue and re-run the EDR file with the ANSI flange dimensions. Keywords: flange, ansi, edr, mechanical References: None
Problem Statement: When attempting to edit an existing automated report in Aspen SQLplus, the following error message is encountered.
Solution: The error message encountered when editing automated report is due to blank occurrence in the #SQL_EMAIL_ADDRESSES repeat area of the SQLReportDef record, that is, not email address had been specified. To resolve this issue, Launch Aspen InfoPlus.21 Administrator. Browse to the record defined by SQLReportDef. Expand the record defined by SQLReportDef. Double-click on #SQL_EMAIL_ADDRESSES field in fixed area. Right-click on blank occurrence. Select Delete Occurrence from context menu. Repeat steps 5-6 for any other blank occurrences. Keywords: Server Error in '/SQLplus' Application. References: None
Problem Statement: Aspen Exchanger Design and Rating is unable to launch. An error message pops up and an error log file is created with the following message:
Solution: Aspen EDR requires the creation of a working directory for each version to place active data while running. This error appears when Aspen EDR is unable to create such folder at the predetermined location. You can check the file path being currently used in your machine by using the registry editor to follow the registry key. 1. Open the Registry Editor from the Windows Start Menu 2. Locate the Personal registry at Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders 3. The column data reports the path where Aspen EDR is trying to create the working directory. This folder must be accessible by the user. In general, the value is C:\Users\UserName\Documents If for some reason you have a different location you would like to create this folder, you can set this new location in the Aspen EDR config file, by following the steps below: 4. Locate the config file – one is created per user / per EDR and you should be able to find it in your AppData/Roaming folder. The exact location of this folder can be found in the AppData registry, using the same path as in step 2. In general, the value is C:\Users\UserName\AppData\Roaming Note: The AppData folder might be hidden, so be sure to select your file explorer to show hidden files as well. 5. There is an Aspen_Technology,_Inc folder at this location. You should see a folder in here that starts with AspenEDR.exe and a folder inside that one that contains a version number. In that folder there is a user.config file. 6. Open the file with Notepad and add the following code to that user.config file: <progSettings> <settings customizedDatabaseFolder="C:\desiredfolder" /> </progSettings> Your file should look like this: 7. Make sure to change the C:\desiredfolder to a local folder path accessible by your machine. Do not eliminate the quotes. 8. Save the file, close all the open windows and restart Aspen EDR. Aspen EDR should be able to launch successfully. Keywords: Registry; Launch; User Config; References: None
Problem Statement: How can I find the Excel file that is generated through ACCE’s Risk Analysis?
Solution: In some instances, in order to perform an effective risk analysis, the estimator may require sharing information with other team members that can provide input on the data required to run this analysis. The estimator can find and share the Excel file after they have Created an input file from ACCE. The Excel file that is generated, will be available in the folder C:\Users\USERNAME\AppData\Local\AspenTech\Economic Evaluation VXX.X\Projects\PROJECT FOLDER\SCENARIO FOLDER The name of the file will be “RiskReport.xlsm”. Keep in mind that if the objective is to send this file to other user(s) so that someone else modifies the inputs on it, they must not change the name of the file, and when importing it, you can simply overwrite your original file. Otherwise, you can manually copy and paste the data you receive into your Excel file. Be aware as well that once you have externally modified the Excel file, you can launch this edited file by selecting Open Input File or Run Analysis. Keywords: Location, Risk, Icarus, Edit, Customize, Search, Modify References: None
Problem Statement: I want my floor/ceiling value to apply to only one asset in my equipment set, how do I do that?
Solution: When the floor/ceiling value is set in the Sensor Roles tab of Aspen Mtell Agent Builder it applies to all assets in that equipment set. Please use the steps below to set a floor or ceiling value to apply to only one asset. 1. In Aspen Mtell Agent Builder click on the Machine Learning tab 2. Click on the Equipment Set you are working on and then click on the Sensor Mappings tab. 3. Right-click on the tag you want to set a floor and/or ceiling for and click Edit. 4. In the Select Sensor Mapping for Sensor Role screen check the Enforce Floor and/or Enforce Ceiling boxes and then enter your floor and/or ceiling values. 5. Click Reimport and Retrain. All agents trained on that sensor will be retrained. Note: If you set a general floor/ceiling for the same sensor role in the Sensor Roles tab the individual floor/ceiling value above will be overwritten. Keywords: Audit Sensor audit Transient outliers References: None
Problem Statement: I built a Bargeable Module for my ACCE Project, and I see different Equipment cost results before and after adding Shipping Acceleration. Why are these costs changing?
Solution: The shipping acceleration is used not only to recalculate the module structure, but it can be used to recalculate the design of large pieces of equipment, so large vessels and towers can be impacted by this acceleration value. When shipping equipment by barge, it is common that the most extreme forces or loads that the equipment will face is due by the transportation. Larger pieces of equipment will be more affected by these. Since ACCE is not a detailed module design tool, it assumes that the barge accelerations entered will hit the equipment, which will result in recalculated thickness that provides a more conservative result. In reality, the module could be built with a multitude of temporary supports welded into it to hold these equipment pieces during the transportation to lessen the forces they receive, and these supports may be removed after the module is installed. ACCE does not consider this into its design. Given this situation, 2 possible results could happen: The recalculated thickness provides a new and higher equipment cost, which will increase the cost totals for the equipment in the Project. The conservative thickness that ACCE calculates exceeds the maximum thickness allowed for the equipment type and an Error message comes up: ERROR> 'DDT- 1' THICKNESS CALC. 14.63 EXCEEDS SYSTEM MAXIMUM OF 10.00 ERROR> 'DDT- 1' THICKNESS OF 14.63 IS OUTSIDE RANGE OF SYSTEM DATA In this second scenario, the equipment total will decrease, since the item(s) cost will be excluded from the evaluation until the error message gets resolved. The total Equipment weight will decrease on this case. In any of these two scenarios, we recommend doing a rigorous analysis with Module Engineers and verify the dynamic load design for these components so you can enter the correct thickness for these components. This is typically a detailed design task. Keywords: Module Areas, Acceleration, Shipping, Trans, Long, Vert, Cost, Weight References: None
Problem Statement: How can I fill the information that appears on the headers of the Standard and Excel reports in my Economic Evaluation Project?
Solution: The information that appears on the report headers can be controlled and edited from the Project Basis View | General Project Data form. The following diagram shows what the effect of the inputs on these cells have on the report headers. Here is how the Standard report will look with this information: And the Excel reports: Keywords: Reports, Results, Icarus, Header, Customize, Modify References: None
Problem Statement: A failure agent detects alerts in the training range, however, for that training range the number of true positives and the F1 score are 0.
Solution: This typically happens when another failure closely follows the failure the agent was trained on, such that the alert period of the failure the agent is trained on is enveloped by the pre-failure interval of the other failure. The solution is to either combine both failures into one or reduce the pre-failure interval of the second failure so it no longer overlaps the alerts of the failure used in training. In the screenshots below, reducing the pre-failure interval of the second failure from 30 days to 10 days resolved the issue. Keywords: pre-failure interval F1 scores true positives zero References: None
Problem Statement: Can I change the default values that appear on the Correlation Matrix that is generated through ACCE’s Risk Analysis?
Solution: When running a Risk Analysis in ACCE it is a good idea to review the correlation matrix. The user can modify these values based on experiences with previous projects to improve the quality of the analysis. You can overwrite the default values with your own information and use them on any ACCE project, by modifying the template used for this analysis. The template can be found on the folder C:\Users\Public\Documents\AspenTech\Shared Economic Evaluation VXX.X\Reporter\ExcelTemplates\, look for the file RiskAnalysisTemplate.xlsm Be careful when modifying this file, since some changes can affect the way this analysis displays the results. Therefore, it is recommended to only switch to the User Input – Correlations tab of this table, where you can find the correlation matrix. Here you can modify the values on the white cells. Once done, save this file. The next time you create an Input file to run a Risk Analysis, it will use the numbers that were entered on the template file. Keywords: Location, Risk, Icarus, Edit, Customize, Search, Modify, Parameters, Correlations References: None
Problem Statement: Custom model can be used to calculate component's spec or apply user's own design rule. The below example illustrates how to create and use CUSTOM MODEL in ACCE.
Solution: Let's assume a simple equation between pump flowrate and efficiency as below. Efficiency (%) = 50 + Flowrate / 10 1. Please go to C:\Users\Public\Documents\AspenTech\Shared Economic Evaluation Version#\API Custom Models. 2. Open GeneralModelTemplate.xlsx 3. Find variable name in API documents, in this case, import variable is pump flowrate and export variable is pump efficiency. 4. Go to Input sheet, type the variable name of pump flowrate, and type unit. Please note that unit input is not necessary. 5. Go to Custom rules sheet, and type the equation. Efficiency (%) = 50 + Flowrate / 10 6. Go to Output sheet, type the variable name of pump efficiency. Link the value (C6 cell) with calculated result of Custom rules sheet. 7. Save as 'CustomPump.xlsx'. Close the excel. 8. Open ACCE case file, right click on the pump that we want to apply the custom model. Click 'Custom model'. 9. Choose 'CustomPump.xlsx'. Click 'Run' button. Then Excel sheet is popped up, we can see the new efficiency '67.5' is calculated by custom rules. 10. Click 'Apply' button, then new efficiency will be applied to the pump. 11. User can apply custom model in area level, not only a single components. Keywords: Custom model, excel, design rules References: None
Problem Statement: How to solve warnings of the DCPLS property? When the user uses APV110 PURE37 there is an error : WARNING IN PHYSICAL PROPERTY SYSTEM PARAMETER DCPLS/ELEMENT 1 (DATA SET 1) UPPER BOUND VIOLATED FOR COMPONENT EG VALUE = 0.20294E+16, UPPER BOUND = 0.10000E+10
Solution: This is a mistake in the DIPPR converter that we support. It will be fixed in V12, DCPLS values in PURE37 of APV120 database. Keywords: DCPLS, APV110, PURE37 References: None
Problem Statement: Aspen Manufacturing Master Data Manager (mMDM) is a repository (a database) and a data model, that provides a way to give structure to data and work with data as equipment lists, sites locations, material lists etc. In the case of the current usage of aspenONE Process Explorer (A1PE), it provides a hierarchical structure to manage KPIs at different levels, from whole enterprise to a single equipment unit. An mMDM data base can also be used as the source of data in graphics and S95 tag aliases (configured in mMDM) can be used in A1PE trends to display process data. This knowledge base article shows how to build a KPI Hierarchy and how to link it to process data via mMDM.
Solution: A document titled A Step-by-Step Guide to KPI Hierarchies is attached to this KB article. Please download and review the attached guide to learn how to use the mMDM Editor to build a KPI Hierarchy and display it in A1PE. Keywords: mMDM KPI References: None
Problem Statement: What is ITRACE? When and why it is used in PIMS?
Solution: Display the infeasibility diagnosis during presolve. If turned on, an explanation of the logical deductions made by presolve to deduce infeasibility or unboundedness will be displayed on screen or sent to the message callback function. Default: OFF Note: Presolve is sometimes able to detect infeasibility and unboundedness in problems. The set of deductions made by presolve can allow the user to diagnose the cause of infeasibility or unboundedness in their problem. However, not all infeasibility or unboundedness can be detected and diagnosed in this way. So, use this setting to diagnose an LP infeasibility in your model. It will provide some information in the xpress.log in AO or the IterationLog.lst in DR. Note that this setting is always on in AO, regardless of whether the box is checked. Example for ITRACE: For instance, in the Volsamp XNLP model, I set a MIN=25 for TJL and a MIN=20 for NSF (so the MAX=40 for group SWT is violated), and I get messages like: Problem is infeasible due to lower bound on row ABUYSWT because: column PURCANS has an original lower bound of .000000 column & ABUYSWT has an original upper bound of 40.000000. Setting for ITRACE: Key words: ITRACE Keywords: None References: None
Problem Statement: Can I use Acid Gas or Electrolytes property packages with Aspen Hydraulics?
Solution: When using these packages, Aspen properties adds new components behind the scenes, so that more components exist than what Aspen HYSYS passes onto Hydraulics. Currently this is not supported in Aspen Hydraulics, as it does not know how to set compositions for flashing and check material/charge balance. That way, when such packages are used, Aspen Hydraulics validation will not let the calculations move ahead and will display a warning message that the components could not be initialized: Keywords: Aspen Hydraulics; Electrolytes; Acid Gas; References: None
Problem Statement: Can I import PetroSim files into Aspen HYSYS?
Solution: Although the import of PetroSim files into Aspen HYSYS is not officially supported, some customers have achieved success exporting PetroSim files as .xml format and importing into Aspen HYSYS. Please be careful when using this resource as there are no guarantees that the import will be successful and, if it is, that the import will be a 100% match to the original PetroSim case. Keywords: PetroSim; XML file; Import; References: None
Problem Statement: How do I enable Software License Manager (SLM) client debug logging?
Solution: This knowledge base article will show you how to create a more detailed SLM debug logging which will help to troubleshooting SLM related license issues. This log will record every communication from client to license server. You can follow these steps to enable the logging on your client machine: 1. Ensure that you have Administrative Privileges to make changes to the machine's registry. 2. Click on Start | Run and type regedit to access the registry. Note: Using the Registry Editor incorrectly can cause serious, system-wide problems that may require you to re-install Windows to correct them. Modifying the Windows Registry should only be performed by experienced Administrators. 3. Locate 32-bit HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\AspenTech\SLM\Configuration. 64-bit HKEY_LOCAL_MACHINE\SOFTWARE\AspenTech\SLM\Configuration. 4. Right click in the right panel and select New-> String Value and name the key Logpath. 5. Double click Logpath key and enter the value C:\Temp\slm32.log for 32-bit and C:\Temp\slm64.log for 64-bit. 6. Make sure to create a Temp folder in C:\ drive if not already created. 7. Reboot the machine to save the changes. 8. Run an AspenTech Product to create slm.log in C:\Temp folder for troubleshooting your license issue. 9. Zip slm.log file within C:\Temp folder and sent it to AspenTech Support for further investigation. Note: SLM.log file will append every slm communication which will increase the size. Please remember to delete the logpath entry from your registry after your license issue is resolved. Keywords: SLM Trace logging SLM Logpath SLM Client log References: None
Problem Statement: After installing the Aspen Engineering Suite on a Windows 11 operating system, when attempting to open Aspen Plus/HYSYS, during the restore process of the Aspen Properties Databases, it fails. In attempt to troubleshoot, no matter what solutions are tried, Aspen Properties repeatedly fails. Please note that the root cause is not AspenTech Software related.
Solution: This issue is possibly caused when you install any version of SQL Server on a Windows 10 device. Then, you upgrade the OS on the device to Windows 11. When you try to start SQL Server on a Windows 11 device, the service fails to start and in the SQL Server error log, you notice entries similar to: 2021-11-05 23:42:47.14 spid9s There have been 256 misaligned log IOs which required falling back to synchronous IO. The current IO is on file C:\Program Files\Microsoft SQL Server\MSSQL15.MSSQLSERVER\MSSQL\DATA\master.mdf. Before applying this solution, check the SQLLocalDB error logs in the location below for a similar error as mentioned. C:\Users\'Username'\AppData\Local\Microsoft\Microsoft SQL Server Local DB\Instances\AspenInstanceVxxx\error.txt If the error message matches, follow the steps below. NOTE: This section contains steps that tell you how to modify the Windows registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. You will require Administrative privileges when making changes to the Registry. Check Disk Sector Size Open a Command Prompt with Administrator privileges. Run the command "fsutil fsinfo ntfsinfo C:\" Note the Bytes Per Physical Sector Size. (In this example, it is shown as 4096) Add ForcedPhysicalSectorSizeInBytes value. Launch command prompt with admin. And run the command below: REG ADD "HKLM\SYSTEM\CurrentControlSet\Services\stornvme\Parameters\Device" /v "ForcedPhysicalSectorSizeInBytes" /t REG_MULTI_SZ /d "* 4096" /f Run command below to confirm the key is added: REG QUERY "HKLM\SYSTEM\CurrentControlSet\Services\stornvme\Parameters\Device" /v "ForcedPhysicalSectorSizeInBytes" Reboot machine. Step 2 can be done in Registry Editor as well. Open the Registry Editor with Administrator privileges. Navigate to Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\stornvme\Parameters\Device. On the Edit menu, point to New, and then select Multi-String value. Name it ForcedPhysicalSectorSizeInBytes . Modify the new value, type in * 4096 . Select OK and close the Registry Editor. NOTE: There is a space in between the asterisk and the number. Use the number noted previously in step one. (The example is using 4096) Reboot machine. Step 2 can be changed to using command prompt. Launch command prompt with admin. And run the command below: REG ADD "HKLM\SYSTEM\CurrentControlSet\Services\stornvme\Parameters\Device" /v "ForcedPhysicalSectorSizeInBytes" /t REG_MULTI_SZ /d "* 4096" /f Run command below to to confirm the key is added: REG QUERY "HKLM\SYSTEM\CurrentControlSet\Services\stornvme\Parameters\Device" /v "ForcedPhysicalSectorSizeInBytes" execute below command using admin privileges: fsutil fsinfo sectorinfo c: Check the PhysicalBytesPerSectorForAtomicity and PhysicalBytesPerSectorForPerformance values should be 4096 after the fix. If it's not 4096, then set ForcedPhysicalSectorSizeInBytes value to * 4095 and try again. Go through the Restore Process for Aspen Properties via the Database Tester or launching Aspen Plus. Aspen Properties Database should restore successfully allowing Aspen Plus/HYSYS to launch and work. Keywords: 256 misaligned log IOs Aspen Properties Failed to initialize SQLLocalDB References: this KB article for further details: https://esupport.aspentech.com/S_Article?id=000086758 For additional details on the issue, see Microsoft's Knowledge Based Documentation here: Troubleshooting operating system disk sector size greater than 4 KB - SQL Server | Microsoft Learn
Problem Statement: If the healthiness blue mark is not appearing – what are the possible incomplete configuration is remaining.
Solution: If for the process the healthiness is not in blue colour as shown below then Ensure the following to complete the healthiness : Check on the master model if you have updated the master model from cases identified . MV should always have at least one CV relationship. CV should have a model with at least one MV relationship or else the stage won’t be completed. For Configuration stage at least one test group should be created so at the end for deployment it will not create any error. Key words: Aspen DMC3 Keywords: None References: None
Problem Statement: Aspen HYSYS V10 Stream Reporter (HSR 1.7.1)
Solution: HYSYS Stream Reporter (HSR) is an Excel spreadsheet utility that allows to import to a spreadsheet the material stream information such as conditions, properties and compositions, and also compare streams from different cases. HSR can report properties from the following phases: Overall, Vapour, Light and Heavy (Aqueous) Liquid, Combined Liquid and Solid. It also allows stream user variables and property correlations to be reported. It is also possible to create formulae in the output table. The user can save sets of properties or use one of the pre-built property sets. Streams from different HYSYS cases can be reported in the same stream table. Once a stream table has been generated it can be updated by pressing a single button. Stream tables can be moved to another Excel workbook whilst maintaining the ability to be updated. HSR takes the form of an Excel spreadsheet file with embedded Visual Basic for Applications (VBA) code that demonstrates how HYSYS can be accessed programmatically. The VBA source code is freely accessible and users are encouraged to learn from it and adapt it to their own needs. For V9.0 please see the KB Article 057415. For V8.0 - V8.8 please see the KB Article 057412. For older versions see the KB Article 054553. Note This Automation application has been created by AspenTech as an example of what can be achieved through the object architecture of HYSYS. This application is provided for academic purposes only and as such is not subject to the quality and support procedures of officially released AspenTech products. Users are strongly encouraged to check performance and results carefully and, by downloading and using, agree to assume all risk related to the use of this example. We invite any feedback through the normal support channel at [email protected]. Update 4-May-2021 In V10, there is an issue where you may get a 403 error. This is caused when modWriteTable.GetFlowSheetObject attempts to access the IsRunning property of the Integrator class (SimulationCase.Solver.Integrator.IsRunning). This problem is fixed in the latest download below for HYSYS V10. KeyWords HYSYS Stream Reporter, HSR Keywords: None References: None
Problem Statement: How do I move a dongle-free license from one computer to another?
Solution: A license re-host request is needed when your license locking information has changed. Aspen licenses are locked to a specific piece of hardware on the computer (example: Hard Drive or Disk ID). If that piece of hardware has been replaced, then the current locking information for the license will not work with the new hardware. A license re-host will need to be done in order for the license to match the new locking information. To submit a license re-host request, please follow these steps: Access our Support site (esupport.aspentech.com) and log in. Click on the Support option on the top of the screen and select the inside the Software Services the option for Requests License Keys. Verify that all your contact information is correct, if it is correct, check the checkbox "I confirm that the Shipping Information on this form is correct". Add the explanation for your license request (1), then add the version of the software your using (2), Select the type of license, Standalone or Network (3), and add the License System name or Dongle ID (4). NOTE: If you are unable to acquire the License System name, follow the instructions from KB 22471. Click the Submit button to generate the request. The next page will allow you to attached the required documents needed for the license request, such as your original license file and the locking information of the new computer. NOTE: If you are unable to acquire the locking information from the new computer, follow the instructions on KB 136832. Keywords: License Re-host References: None
Problem Statement: Aspen Plus is hangs indefinitely when opening any file with the "Loading Simulation Engine" status in the bottom left-hand corner of the application. This issue has been seen in WVD or FSLogix environments with roaming user profiles.
Solution: Change the working directory folder location. The default working directory folder is tied to the user profile. Roaming user profiles will cause this issue. Default working directory: C:\Users\*username*\Documents\AspenTech\Aspen Plus Vxx.x. You can change the default working directory via Registry Edit. Click on the Windows Start Menu and search regedit Launch the Registry Editor. Navigate to this folder location and locate the startupdir registry value; Computer\HKEY_CURRENT_USER\Software\AspenTech\Aspen Plus\xx.x\mmgini Note: xx.x will be the correlating version. Example: Aspen Plus V12.0 will be 39.0. Right click on startupdir and select Modify Change the Value to a folder directly in the C: drive. Example C:\AspenPlusWork\ Click OK and close the registry editor. You should now be able to open files. You can deploy these settings via GPO or other scripting methods. Consult your local IT team for deployment assistance. Keywords: Aspen Plus Hang Loading Simulation Engine *.def XMOD References: None
Problem Statement: Steam reforming is a method for producing syngas (hydrogen and carbon monoxide) by reacting hydrocarbons with water. Commonly natural gas is used as feed to the reactor to obtain hydrogen gas, that can be further used as fuel source. The literature reports that reactions of this nature may be well described by an equilibrium assumption and that the design and operation of such unit needs to avoid solid carbon deposition that can cause the reactor to lose its efficiency and raise its pressure drop. How can we model carbon deposition in the reactor using Aspen HYSYS?
Solution: For synthesis gas production, the following reactions are involved: Reforming Reactions: CH4 + H2O à CO + 3H2 CH4 + 2H2O à CO2 + 4H2 Combustion Reactions: CH4 + O2 à CO2 + 2H2O 2C2H6 + 7O2 à 4CO2 + 6H2O C3H8 + 5O2 à 3CO2 + 4H2O 2CO + O2 ßà 2CO2 2CO ßà 2C (Solid) + O2 Water Gas Shift Reactions: CO + H2O ßà CO2 + H2 2H2O ßà 2H2 + O2 We can predict carbon formation in Aspen HYSYS by using a Gibbs Reactor without the need to input all the reactions involved. The Gibbs Reactor calculates the existing composition involving all reactants available such that both phase and chemical equilibria are attained. Note: The prediction will be made based on the component list and property package selected, therefore, this reactor will not predict any products not previously declared in the Properties Environment. You can find an example file in the attachments for the carbon prediction in a steam reformer reactor. Keywords: Gibbs Reactor; Carbon Prediction; Hypothetical Components; References: None
Problem Statement: : When developing Cases in DMC3 Builder, the user has the option of applying a low-pass filter to a variable in order to reduce, or smooth, high frequency noise. However, these filter details are solely for the purpose of creating the model and are NOT copied from the Case to the Master Model. So how can the DMC3 engine filter a variable after deployment, while the controller is running online?
Solution: : Create an input and output calculation in DMC3 Builder that has user-defined entries to enable filter details for variables. A sample calculation code and mapping information are shown below for filtering CVs. Once deployed with this calculation in place, these user-defined entries can be changed on the PCWS to create a filter: SWITCH: Change from 0 to 1 to enable filter option NUMSAMPLE: (Filter Time)/(Application Cycle Period) For example, to set a filter time of 5 minutes on an application that runs every 30 seconds, NUMSAMPLE = 5/0.5 = 10. Input Calculation Code: 'ON/OFF Switch for filtering a CV if switch = 1 and CV_NUMSAMPLE > 0 then if First_Run = 1 then CV_DEPOLD=CV_DEP end if CV_Filter=exp(-1/CV_NUMSAMPLE) 'If controller is OFF and previous value is bad, then ignore it if (ONSTS=0) or (CV_DEPOLD=-9999) then CV_DEPOLD=CV_DEP else CV_DEPOLD=CV_DEPOLD end if 'This is the CV value filtered (intermediate) CV_FILTERED=CV_Filter*CV_DEPOLD+(1-CV_Filter)*CV_DEP DEP=CV_FILTERED else 'Tracking the old value if the switch is OFF CV_DEPOLD=CV_DEP end if Input Calculation Screenshot: Output Calculation Code: 'Feedback for old value to update current measurement once input calculation is complete CV_DEPOLD = CV_DEP Output Calculation Screenshot: Mapping: Keywords: : copy, variable, low, pass, filter, case, master, model, DMC3, online, calculation References: None
Problem Statement: Every time when Aspen Flare System Analyzer V 11.0 is open error message “Unexpected exception error. Source:mscorlib Target InvokeMethod.” Shows and the application crashes.
Solution: This error is caused due to Microsoft Access Runtime 2010 did not install when performing the installation of the Engineering suite. To fix this issue: Downloaded Microsoft Access Runtime 2010 using link below: https://www.microsoft.com/en-us/download/details.aspx?id=10910 Installed 32-bit or 64-bit version. Aspen Flare Analyzer will opened successfully If the previous points are properly covered but still the issue persist, please contact support assistance. Key Words: Aspen Flare Unexpected error, Unexpected error, AFSA error, Flare crash Keywords: None References: None
Problem Statement: This article explains how to recover an Aspen Cim-IO Store file that will not forward by the standard forwarding process.
Solution: Preparation for Store File Recovery Make a copy of the original store file and rename the original. Copy the store file to recover to the Aspen InfoPlus.21 server. [not required but may make recovery faster.] Backup history file sets. Verify the file sets that will store the recovered data are mounted. Verify the history repository “past time” parameter is set to allow for inserting the recovered data. Create a TCP/IP service in the Windows services file. Example: RECOVER 47657/tcp Add a logical device to the file \AspenTech\CIM-IO\etc\cimio_logical_devices.def. Use the service name you placed in the Windows services file as the logical name and service name. Example: RECOVER IP21_NODE_NAME RECOVER Check the store file Open a command prompt window [run as administrator] and navigate to ..\AspenTech\CIM-IO\code\ Execute > CIMIO_SF_ANALYZE Select option [5] to Reset the Store File’s forward pointer Select option [3] to print the first and last message info Exit Keep the window open for use in the next step Open a second command prompt window [run as administrator] and navigate to ..\AspenTech\InfoPlus.21\db21\code\ Recover the store file In the first command window <..\AspenTech\CIM-IO\code\> Execute> CIMIO_SF_RECOVER RECOVER C:\SF_PATH\STORE_FILE_NAME In the second command window <..\AspenTech\InfoPlus.21\db21\code\> Execute> CIMIO_C_RECOVER RECOVER SLEEP 100 Note: The Recover Utility is for use with the same Aspen InfoPlus.21 Server and snapshot that the original data was intended for. Using a different snapshot version or node name may disrupt the ability of the Recover Utility to process the data. Additional information can be found in the "General Data Recovery with the Recover Utility" section of the Cim-IO Users Guide. Keywords: None References: None
Problem Statement: Why I still get Input Warning 1061 after selected the option “Not allowed for” for subcooled boiling in Process Methods?
Solution: In Aspen Shell &Tube Exchanger, when encountered Input Warning 1061 which means that based on the current inlet and outlet condition, the cold stream is a liquid but two phase properties have been specified, then the program may apply subcooled boiling calculation. User can remove it by selecting “Not allowed for” for the option subcooled boiling accounted for in Process Methods/Correlations page as below shown. But the warning also appeared after setting that and running. Actually the performance reault has already been modified while due to the cold stream proeprties also keep vapor porperty, so here the warning also shown, if you delete all vapor porperty in each pressure level from Property Data | Cold stream page, then this warning will disappear. Keywords: Input Warning 1061, Subcooled Boiling, Property Data References: None
Problem Statement: How do I use the SLM Configuration Wizard in V9 and above to connect to a license server?
Solution: This knowledge base article describes how to use the SLM Configuration Wizard in V9 and above versions connecting to a license server or use a standalone license. NOTE: If you are using aspenONE V8.x or older version of SLM Configuration Wizard, refer to KB 142627. 1. Run the SLM Configuration Wizard. Go to: Start | All Programs | AspenTech | Aspen SLM | aspenONE SLM License Manager, then click the Configure button to launch the SLM Configuration Wizard. NOTE: For some operating systems you may have to execute the aspenONE SLM License Manager using the 'Run as Administrator' option. The application writes entries into the Windows Registry, and Administrator privileges are required for this. 2. Type the license server name in the "Server Name or IP" box and click the "Add Server" button. NOTE: You can add multiple license servers if required. Advanced Settings Configuration Options: For Expiration Remainder (days), allows you to specify the number of days before a product license expires that a reminder will be sent to you. Select Enable Broadcasting, specify the Interval (min) if you want the SLM to broadcast (search) for licenses on the network. Log time zone information: logs time zone information in the server log. Ignore local keys: Ignores the local license keys. Search Configured Servers for all available buckets at Runtime: Indicates whether you do or do not want to search all configured servers for all available buckets. Log IP addresses: Logs the IP address in the server log. The log file is saved on the SLM server in the same directory where the license server is installed. The order of Servers can be selected by using the "Up" and "Down" buttons Click the "Show Buckets" button to verify the desired or required "default" bucket(s) are checked. 3. Click the "Apply Changes" button to initialize the license and complete the process. 4. Finally, click "Close" button and open AspenTech products to test the license connection. Keywords: SLM aspenONE SLM License Manager SLM Configuration Wizard Network License Standalone License License Server SLM Tools References: None
Problem Statement: If you are changing/moving/upgrading machines and you want to move your standalone license to the new machine, below is the step-by-step process.
Solution: Dongle-free Standalone Licenses (locked to the physical machine, does not require an external USB Security dongle) Install aspenONE software on the new machine. Download aspenONE software from the download center: https://esupport.aspentech.com/apex/S_DownloadCenter Submit a License Re-host Request How to submit a license request: https://esupport.aspentech.com/S_Article?id=000022319 Install the new license How to install a standalone license: https://esupport.aspentech.com/S_Article?id=000097987 How to install a standalone license V8.8 and below: https://esupport.aspentech.com/S_Article?id=000022545 Dongle Locked Standalone Licenses (requires an external USB Security dongle to be plugged into the machine) Install aspenONE Software on the new machine. Download aspenONE software from the download center: https://esupport.aspentech.com/apex/S_DownloadCenter Ensure you install the dongle driver: https://esupport.aspentech.com/S_Article?id=000022454 Copy the license from the old machine to the new machine. Insert the external USB Security dongle into the new machine. Install the license file How to install a standalone license: https://esupport.aspentech.com/S_Article?id=000097987 How to install a standalone license V8.8 and below: https://esupport.aspentech.com/S_Article?id=000022545 Keywords: Dongle Dongle-Free Standalone License Migration SLM License Request References: None
Problem Statement: After applying a Cumulative Patch (CP) some log files are created in case the installation fails. When an error occurs the log message send you to the %temp% folder.
Solution: The log files can be found in the %temp% folder, the whole path to it is the one below: C:\Users\<User_who_installed_patch>\AppData\Local\Temp These files can be very useful during troubleshooting after the installation of a patch fails and you can ask for them from the path showed above. For this example, APC V10CP3 generated the next log files. Keywords: CP, log References: None
Problem Statement: Procedure to import Aspen Plus models to Aspen Economic Analyzer (APEA).
Solution: This solution discusses the step by step procedure to import simulation data obtained from an Aspen Plus model into Aspen Process Economic Analyzer. 1. Load the Aspen Plus file and make sure the model runs with no errors. It's recommended to reintialize and run the Aspen Plus model and verify no error messages appear. 2. Save the Aspen Plus file using wither the BKP or APW format, or export it as an XML file (See screenshot below), using the XML is recommended. 3. Close the Aspen Plus file and launch Aspen Process Economic Analyzer. Make sure you use the same version of APEA used to create the Aspen Plus file. 4. Create a new APEA Project or Scenario by clicking File | New. 5. Enter a name for your new Project and Scenario and click OK. 6. Select between IP (English) or Metric Units of Measure, then Click OK. Note: The units cannot be toggled after the project file has been created, so make sure the selected units match your required data. 7. Accept Input Units of Measure Specifications by closing dialog box 8. On the General Project Data window, make sure you enter the desired Country Base (US, UK, EU, JP, ME) and if required, enter the Currency Symbol and conversion rate. Hit OK when done. 9. Left click on Project basis View Tab (on left bottom) 10. Double click on Simulator type, then select Aspen Plus and hit OK. A confirmation window will appear upon hitting OK. 11. Double left click on Simulator file name, then browse for your Aspen Plus file. Hit OK when done. Note: use the File type window on the lower corner of the browser to find APW or XML files if needed. 13. Click on Run | Load Data. You can also use the icon from the tool bar. Click Yes in the confirmation message to proceed. 14. Click on Run | Map Items. You can also use the icon from the tool bar. 15. In the upcoming window, accept the default options and click OK. 16. The Map Preview window will appear, use this to map each Aspen Plus block present in your simulation to real life equipment. The Aspen Plus blocks will be listed on the left section of this window. Since APEA maps every block by default, you can click on any Aspen Plus block to review the current mapped equipment. Feel free to correct any block mapping if needed. Mapping can be modified later in your evaluation. 17. Click OK when done. Allow APEA to complete the mapping process, wait for the status at the bottom to read Ready in order to continue. 18. Switch to the Process View Tab. Use this section to review the imported key results obtained from Aspen Plus. 19. Switch to the Project View tab. This section displays the actual equipment that will be estimated by APEA. The objects imported from the simulator will be displayed under the section "Miscellaneous Flowsheet Area". 20. Feel free to browse each APEA component to review the information that was taken from Aspen Plus. This marks the end of this process, you will have imported your Aspen Plus Model/results into APEA at this point. Keywords: Aspen Process Economic Analyzer, APEA, Aspen Plus, Simulator, Import. References: None
Problem Statement: How can other applications be opened via a link in Graphic Studio?
Solution: Use either of the following scripts in the "Actions" tab for the object. The example here is for an Excel workbook. // to open in a separate window window.open("/web21/excel/test.xls"); // or to replace the entire Web.21 page top.location.href = "/web21/excel/test.xls"; The excel spreadsheets can be stored on the Web.21 server, as illustrated in the example, or they can be referenced as a network drive using the format "\\netcomputer\dir\test.xls". KeyWords application open script Keywords: None References: None
Problem Statement: When attempting to modify any parameters in an existing Aspen OpsKPI, some users may come across the following error message:
Solution: Since KPI?s are stored in Aspen InfoPlus.21 records, the client user account must be a member of a Role that has the proper InfoPlus.21 database permissions. Note: If you are not familiar with Aspen InfoPlus.21 database security, please refer to KB 121521 before you continue. Any user account that attempts to modify an existing KPI record must have Read and Write permission at both database and record levels. Permissions can easily be changed by an administrator by using the Infoplus.21 Administrator Tool, under the database name, right-click->Properties and Permission and record name right-click->Properties and Permission. For example, assuming the user account in question is a member of the KPIUser Role and the KPI record in question is ATCAI.KPI, the following permissions should be assigned (checked) at the database level and record level respectively: Keywords: OpsKPI error Unable to update attribute: NAME (Access Denied) References: None
Problem Statement: The Aspen InfoPlus.21 KPI Builder allows you to connect or bind the result of an Aspen Calc calculation to an Aspen InfoPlus.21 KPI record. This knowledge base article explains how to link an Aspen Calc calculation to an Aspen InfoPlus.21 KPI record.
Solution: First, create an Aspen Calc calculation that computes a KPI target. Place the result in the variable ReturnValue. You do not have to bind ReturnValue to an InfoPlus.21 record and field, and you do not have to schedule the calculation. Second, use the Aspen InfoPlus.21 KPI Builder to create a KPI. The first screen of the KPI builder prompts for a data source, and the second screen prompts for KPI identifying information like the KPI name, description, owner, and plant area. The next screen allows you to specify the source for the KPI target. After selecting Aspen Calc as the KPI type, you will be able to browse to the KPI target calculation by pressing the button with three dots next to the field Source Keywords: KPI target ReturnValue calculation Aspen Calc References: . Continue through the KPI Wizard to complete the KPI definition. Other fields allow you to select Aspen Calc calculations as the source of the fields. You can link those fields to calculations in a similar manner as this. Each time Aspen InfoPlus.21 processes the KPI, InfoPlus.21 will activate the underlying calculation and place the result in the field IP_VALUE.
Problem Statement: When looking at KPIDef records (used by Aspen KPI Builder) or when building them via the KPI Wizard in Aspen Process Explorer I only see "Dollars/pound/hour" and "Euros/liter/minute" as choices. How can I add additional KPI Cost Units?
Solution: A record called 'KPI-COST-UNITS' has a repeat area which can be expanded to include additional KPI Cost Units: Keywords: References: None
Problem Statement: Using the KPI Builder Creation Wizard there are options to set Value Type to Manual, Tag, Aspen Calc and Batch, but there is no option to use SQLplus. Is it possible to use an SQLplus stored procedure to provide the value for a KPI?
Solution: You can use an SQLplus stored procedure, but some manual configuration is necessary. Below is an example of using an SQLplus stored procedure. First create the SQLplus stored procedure that you want to use. For example: procedure testkpi update dbkpi set ip_value = (select ip_input_value from atcai); end This procedure called testkpi will update a KPI record called dbkpi. The next stage is to create this KPI record using the Wizard from the InfoPlus.21 Administrator, based on one of the available Value Type options such as Manual. Online help is available for the KPI Creation Wizard that describes this process. Once the base KPI record is created, you need to edit the values in the InfoPlus.21 Administrator. Set #CHARACTER_STRINGS to 1, so that a new occurrences can be added. On repeat area #CHARACTER_STRINGS add the name of your SQLplus stored procedure e.g. testkpi On IP_VALUE_SOURCE use SQLplus On IP_VALUE_SRC_REF use DBKPI 1 CHARACTER_STRING (this tells it to look in record DBKPI in the first occurrence of the #CHARACTER_STRINGS repeat area, in the field CHARACTER_STRING for the name of the SQLplus procedure to use) On IP_TARGET_SOURCE use SQLplus Once complete, the KPI should start updating based on the IP_UPDATE_PERIOD you set for the KPI record. Keywords: KPI SQLplus Process Explorer Infoplus.21 References: None
Problem Statement: How does the Aspen KPI Builder connect to Aspen InfoPlus.21?
Solution: The Aspen KPI Builder uses the Aspen Process Data service for the Aspen InfoPlus.21 data source listed in ADSA to communicate with the program TSK_DEFAULT_SERVER on the Aspen InfoPlus.21 server. Aspen InfoPlus.21 assigns the port at random unless it is specified using the -n command line parameter for TSK_DEFAULT_SERVER. Keywords: Process Data AFW TSK_Default_server KPI Builder ADSA References: None
Problem Statement: When client machines try to create a new KPI via the KPI Creating wizard, the following error may be seen on the first screen upon clicking on "Next""The Infoplus.21 Datasource <datasource_name> does not support KPI feature."
Solution: This error, or similar errors (such as "Unexpected error Occurred...") will occur when Aspen InfoPlus.21 database security is implemented, and the user account that is trying to create a KPI record is not a member of a Role that allows Writing to the database. Note: If you are not familiar with Aspen InfoPlus.21 database security, please refer to KB 121521 before you continue. This permission can easily be changed by an Administrator by using the Infoplus.21 Administrator Tool, under the database Properties and Permission. For example, if the client account in question is a member of Role ?KPI User?, Read and Write should be assigned (checked) for the user to run the KPI Creation Wizard: Keywords: KPI Creation Wizard error Unexpected Error. Please make sure the data source is functioning properly References: None
Problem Statement: This knowledge base article explains why a KPI will still appear in the Aspen Batch.21 Administrator after the KPI has been deleted using the Aspen InfoPlus.21 Administrator.
Solution: The KPI should be deleted using the Aspen Batch.21 Administrator. KPI addition and deletion was designed to be done using the Aspen Batch.21 Administrator. If the KPI is deleted using the Aspen Batch.21 Administrator it will automatically be deleted from the Aspen InfoPlus.21 Administrator. Keywords: None References: None
Problem Statement: Aspen OpsKPI expands the abilities of Aspen Process Explorer, Aspen Batch.21, Aspen SQLplus, and Aspen Calc by enabling you to plot data for in- and out-of-range plant processing. Among the Key Performance Indicators (KPIs) you can manage are simple process variables (such as temperature or pressure) or calculated values (such as reactor yields or waste). This knowledge base article discusses the way to bind an OpsKpi record (defined by KPIDef) to a calculation built in Aspen Calc or Aspen SQLplus.
Solution: The first step is to create and save the calculation. From Aspen Calc this would be just a normal 'saved' calculation. Important : The calculation must return a value. In other words the 'Return Value' setting must point to a result. From Aspen SQLplus this calculation has to be a saved Function or saved Procedure - not a Query. The next step is to edit the OpsKPI record. Add an occurrence to the #Character_Strings repeat area as shown below. Next, open the #Character_Strings repeat area and insert the name of the saved calculation to the character_string field. Next, go back to the fixed area of the OpsKPI Set the field IP_Value_Source to "Aspen Calc" or "SQLplus" Finally, set the fixed area field IP_Value_Src_Ref to point to the occurrence where the character_string contains the name of the saved calculation - in our example we only have one occurrence in our #Character_Strings repeat area. Keywords: None References: None
Problem Statement: Does Aspen KPI Builder require a license?
Solution: Yes, Aspen KPI Builder requirse a license for installing and running the product. In order to verify if you have got license for this application, please open your license file using either Notepad or the SLM License Profiler and look for a key called SLM_IP.KPI. If the license key is missing, please submit a license request through AspenTech Support Web Site to verify entitlement. Keywords: KPI License References: None
Problem Statement: There is personal user information used within the InfoPlus.21 Mobile application, is any of this stored?
Solution: We store user SSIDs, first and last name as well as email accounts. The user is linked to one or more roles and the user also has preferences that includes locale, time zone and alert settings. Keywords: None References: None
Problem Statement: Does Aspen Infoplus.21 Mobile support 3rd party historians?
Solution: Aspen Infoplus.21 Mobile only supports Aspen Infoplus.21. It does not support any 3rd party historians. Keywords: References: None
Problem Statement: In aspenONE Drive is there a way to send email to only the newly added people?
Solution: The system will always email everyone in the share list when the shared model is updated. This has been designed to update all users every time the model is potentially changed so there is no way to send the notification email to certain people only. Keywords: aspenONE Drive, model, share References: None
Problem Statement: Does Aspen InfoPlus.21 Mobile support 2-factor authentication?
Solution: Aspen InfoPlus.21 Mobile authenticates against Windows Active Directory or Windows local security. Currently, the product does not include 2-factor authentication integrated into it. However, customer who require 2-factor authentication can implement it as a gateway to the Aspen InfoPlus.21 Mobile application. Keywords: 2-factor authentication InfoPlus.21 Mobile References: None
Problem Statement: Do I have to download an app from anywhere else in order to start using Aspen InfoPlus.21 Mobile application on the smart phone?
Solution: No, it is not required to download/installation of any application from elsewhere in order to use Aspen InfoPlus.21 Mobile application on the smart phone. Aspen InfoPlus.21 Mobile is a browser based application and it uses straight HTML as well as javascript that connects directly to the User Interface (UI) server. Keywords: InfoPlus.21 Mobile Installation/ Download Smart phone References: None
Problem Statement: Is it possible to have different connections to Aspen InfoPlus.21 databases from only one Aspen InfoPlus.21 Mobile application server?
Solution: Yes, one Aspen InfoPlus.21 Mobile application server has capability to connect to any number of Aspen InfoPlus.21 (IP.21) systems. Aspen InfoPlus.21 Mobile uses ADSA data sources in order to connect to the IP.21 database. So, number of data sources can be created within ADSA that talks to different IP.21 systems which in turn can be used to create different connections on Aspen InfoPlus.21 Mobile application server. Keywords: None References: None
Problem Statement: How do you secure access to the data when using Aspen InfoPlus.21 Mobile application?
Solution: Users who have Administrator privileges for Aspen InfoPlus.21 Mobile application they can login to the Data server in order to create/manage roles, add/modify the users. Depending on the configuration settings of the Data Server machine users can be added either from Microsoft Windows Active Directory or Windows Local Security. If needed each user is configured to be a part of one or more roles. The page hierarchy can be secured for each role. When the user logs in from the smart phone, Aspen InfoPlus.21 Mobile application authenticates the users against whichever security has been implemented and grants the user access to the page hierarchy based on their roles. Keywords: Security InfoPlus.21 Mobile References: None
Problem Statement: This solution provides with different reasons on why a user is not able to see the alerts listed within the Alerts tab when viewing the data from a smart phone.
Solution: Following are the reasons when Alerts are shown as zero in the Alerts Tab within the User Interface on the smart phone ? User may not be configured to receive alerts (For information on how to configure alerts please refer the solution131159 ? The alerts may be older than the limit you've set. ? The alerts did not occur at the times you've configured for notification. Keywords: Alerts InfoPlus.21 Mobile References: None
Problem Statement: When configuring the InfoPlus.21 Mobile, what ports are needed open to the Internet for full functionality?
Solution: The ports required are HTTP (80) or optionally HTTPS (443). Note that HTTPS is always recommended when deploying over the Internet. Keywords: None References: None
Problem Statement: Within the InfoPlus.21Mobile application, usernames and passwords are defined. Are these stored in the configuration files?
Solution: All usernames and passwords that are used within the application are stored in an encrypted format. Keywords: None References: None
Problem Statement: Is it possible to trend PI tags in Aspen InfoPlus.21 Mobile?
Solution: As of version 7.3.x of Aspen InfoPlus.21 Mobile it is not possible at this time. Keywords: None References: None
Problem Statement: What are the different Aspen InfoPlus.21 record types that Aspen InfoPlus.21 Mobile support?
Solution: Aspen InfoPlus.21 Mobile supports standard IP_AnalogDef, IP_DiscreteDef, and KPIDef record types as well as a custom record types. It have standard IP_AnalogDef, IP_DiscreteDef, and KPIDef record types integrated into the application i.e. when the search identifies the tag entered is in one of those types mentioned it automatically maps all the attributes. For the other custom records user have to create his own mapping. Keywords: InfoPlus.21 Mobile Definition Record Custom References: None
Problem Statement: What Aspen Process data components needs to be installed on the Data server for Aspen InfoPlus.21 Mobile application to connect to the Aspen InfoPlus.21 database successfully?
Solution: Aspen Process Data with the following sub-features needs to be installed on Data Server to establish a successful connection to the Aspen InfoPlus.21 database: Support files for data sources Process Data for InfoPlus.21 and Setcim (not Process Data for IP.21 Process Browser) Keywords: Aspen process Data Installation InfoPlus.21 Mobile References: None
Problem Statement: Once the InfoPlus.21 Mobile application is installed, how do I configure an SMTP Server?
Solution: There is configuration on the InfoPlus.21 Mobile Data Server that points to the SMTP Server. It allows you to configure the standard server name, port and sending address. In addition if your server requires authentication, it will allow you to configure a username and password profile. Keywords: None References: None
Problem Statement: Currently Aspen InfoPlus.21 Mobile application configuration on both Data server and UI Server will reject port numbers supplied as part of the URL when Non-standard port numbers are configured in the IIS management tools. For example, ?http://myserver:8080/ip21? will be rejected. In other words the application configuration fails when running default website within IIS on non-standard port either on UI Server or on Data server. However this solution illustrates the work around to overcome this issue by manually editing the configuration files in case if non-standard ports are being used.
Solution: These settings are stored in an XML configuration file. The work around is to edit this file manually. To execute this work around, you will need an editor capable of editing XML content (Note Pad can be used), and some familiarity with the XML format. Note that spaces and new lines between XML elements are ignored. Note: settings should be used as soon as the file is saved. If there appear to be problems, try restarting the IIS services on the machine. File Location: The file Settings.xml is stored under the following locations. For Windows 2008 system, this is normally <drive>:\ProgramData\AspenTech\InfoPlus 21 Mobile and for Windows 2003, <drive>:\Documents and Settings\All Users\Application Data\AspenTech\InfoPlus 21 Mobile Please make sure to take a backup copy of the file before making any changes. If the Data Server is on a non-standard port: UI Server Configuration Changes: Changes will need to be made to the Settings.xml file on the UI server. The exact path in the XML will depend upon the installation location. Search for a setting element with a name attribute of dataServer, located under Mobile and Bin levels. For example: <?xml version="1.0" encoding="utf-8"?> <settings xmlns="http://www.aspentech.com/visualisation/settings"> <setting name="file:"> <setting name="C:"> <setting name="Program Files"> <setting name="AspenTech"> <setting name="Aspen InfoPlus.21 Mobile"> <setting name="Mobile"> <setting name="bin"> <setting name="dataServer" value="http://dataserver/aspentech/ip21data/" type="string" /> </setting> </setting> </setting> </setting> </setting> </setting> </setting> </settings> Change the value attribute to include the port in the URL. For example, in the above case, change: http://dataserver/aspentech/ip21data/ to: http://dataserver:8080/aspentech/ip21data/ Data Server Configuration Changes: Changes will need to be made to the Settings.xml file on the Data server. The exact path in the XML will depend upon the installation location. Search for a setting element with a name attribute of dataAppUrl, located under Data and Bin levels, and also the setting element with a name attribute of dataServiceUrl element, located under the NotificationService level. For example: <?xml version="1.0" encoding="utf-8"?> <settings xmlns="http://www.aspentech.com/visualisation/settings"> <setting name="file:"> <setting name="C:"> <setting name="Program Files"> <setting name="AspenTech"> <setting name="Aspen InfoPlus.21 Mobile"> <setting name="Data"> <setting name="bin"> <setting name="dataAppUrl" value="http://dataserver/aspentech/ip21data/" type="string" /> </setting> </setting> </setting> </setting> </setting> </setting> </setting> <setting name="NotificationService"> <setting name="dataServiceUrl" value="http://dataserver/aspentech/ip21data/ClientService.svc/hello" type="string" /> </setting> </settings> Change the value attribute to include the port in the URL. For example, in the above case, change: http://dataserver:8080/aspentech/ip21data/ to: http://dataserver:8080/aspentech/ip21data/ and http://dataserver/aspentech/ip21data/ClientService.svc/hello to: http://dataserver:8080/aspentech/ip21data/ClientService.svc/hello If the UI Server is on a standard Port: Data Server Configuration Changes: Changes will need to be made to the Settings.xml file on the Data server. The exact path in the XML will depend upon the installation location. Search for a setting element with a name attribute of webAppUrl, located under Data and Bin levels. For example: <?xml version="1.0" encoding="utf-8"?> <settings xmlns="http://www.aspentech.com/visualisation/settings"> <setting name="file:"> <setting name="C:"> <setting name="Program Files"> <setting name="AspenTech"> <setting name="Aspen InfoPlus.21 Mobile"> <setting name="Data"> <setting name="bin"> <setting name="webAppUrl" value="http://uiserver/ip21" type="string" /> </setting> </setting> </setting> </setting> </setting> </setting> </setting> </settings> Change the value attribute to include the port in the URL. For example, in the above case, change: http://uiserver/ip21 to: http://uiserver:8080/ip21 Keywords: InfoPlus.21 Mobile non-standard ports UI Server Data Server References: None
Problem Statement: When configuring the InfoPlus.21 Mobile application, what ports should be opened to the corporate network?
Solution: The following port should be configured, HTTP (80), alternatively or additionally HTTPS (443). Keywords: None References: None
Problem Statement: In the Infoplus.21 Mobile status screen, what does the icon represent? As shown in this
Solution: The ? icon indicates that the tag is of bad or questionable quality. Keywords: InfoPlus.21 Mobile Bad Tag References: None
Problem Statement: Does Aspen InfoPlus.21 Mobile identify the User data sources created in ADSA client Configuration tool?
Solution: Aspen InfoPlus.21 Mobile, unlike other applications such as Aspen Process Explorer, SQLPlus, etc., doesn't recognize and see the user defined data sources in ADSA Client Configuration Tool. The User Data Sources defined in ADSA Client Configuration Tool are available only to the user who created them. As the Aspen InfoPlus.21 Mobile is a Web based application hosted in IIS it will run using a different account, typically an IIS account. This means that user data sources created by specific user will not be available to the Aspen InfoPlus.21 Mobile, just public data sources. Keywords: user data sources IP.21 mobile References: None
Problem Statement: How do I login to the Aspen InfoPlus.21 Mobile User interface from iPhone 4S or iPhone 5?
Solution: In order to login to the Aspen InfoPlus.21 Mobile User interface from IPHONE 4S/ IPHONE 5, cookies should be enabled for the browser. Cookies can be enabled using the following procedure 1. Go to the Home screen by pressing the Home button or by unlocking your phone. 2. Select the Settings icon. 3. Select Safari from the Settings menu. 4. Select Accept Cookies from the Safari menu. 5. Select From visited or Always from the Accept Cookies menu. 6. Press the Home button to return the the iPhone home screen. This will enable cookies for the Safari browser. After this you should be able to login to the IP.21 mobile user interface from iPhone 4S or iPhone 5. Keywords: iOS, login References: None
Problem Statement: Do we store any data from Aspen InfoPlus.21 historian on the Aspen InfoPlus.21 Mobile application Data server?
Solution: No. Aspen InfoPlus.21 Mobile application Data server does not store any data coming from Aspen InfoPlus.21 database. It only caches data for all of the tags that are configured within the application once every 60 seconds. All of the cached information is stored in memory and not persisted to disk. Keywords: InfoPlus.21 Mobile Store data Cache References: None
Problem Statement: When accessing Aspen InfoPlus.21 Mobile Configuration page, the following error message is encountered is shown in the bottom of the page as shown in the screenshot below. "You do not have administrator access to the server." If you click on "View log", more detailed information will be shown as follow: 2,2,10/26/2011 13:50:08 +08:00,Information,Checking your status..., 3,3,10/26/2011 13:50:08 +08:00,Error,[Async_ExceptionOccurred] Arguments: Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=3.0.50106.0&File=System.dll&Key=Async_ExceptionOccurred," at System.ComponentModel.AsyncCompletedEventArgs.RaiseExceptionIfNecessary() at System.Net.OpenReadCompletedEventArgs.get_Result() at AspenTech.Visualisation.Controls.Rest.RestServiceSupport.<>c__DisplayClassb`1.<Get>b__7(Object sender, OpenReadCompletedEventArgs e)" 4,4,10/26/2011 13:50:08 +08:00,Error,[HttpWebRequest_WebException_RemoteServer] Arguments:NotFound Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=3.0.50106.0&File=System.Windows.dll&Key=HttpWebRequest_WebException_RemoteServer," at System.Net.Browser.AsyncHelper.BeginOnUI(SendOrPostCallback beginMethod, Object state) at System.Net.Browser.BrowserHttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.Net.WebClient.GetWebResponse(WebRequest request, IAsyncResult result) at System.Net.WebClient.OpenReadAsyncCallback(IAsyncResult result)" 5,5,10/26/2011 13:50:08 +08:00,Error,[HttpWebRequest_WebException_RemoteServer] Arguments:NotFound Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=3.0.50106.0&File=System.Windows.dll&Key=HttpWebRequest_WebException_RemoteServer, at System.Net.Browser.BrowserHttpWebRequest.InternalEndGetResponse(IAsyncResult asyncResult) at System.Net.Browser.BrowserHttpWebRequest.<>c__DisplayClass5.<EndGetResponse>b__4(Object sendState) at System.Net.Browser.AsyncHelper.<>c__DisplayClass2.<BeginOnUI>b__0(Object sendState) 6,6,10/26/2011 13:50:08 +08:00,Error,[HttpWebRequest_WebException_RemoteServer] Arguments:NotFound Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=3.0.50106.0&File=System.Windows.dll&Key=HttpWebRequest_WebException_RemoteServer," at System.Net.Browser.AsyncHelper.BeginOnUI(SendOrPostCallback beginMethod, Object state) at System.Net.Browser.BrowserHttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.Net.WebClient.GetWebResponse(WebRequest request, IAsyncResult result) at System.Net.WebClient.OpenReadAsyncCallback(IAsyncResult result)" 7,7,10/26/2011 13:50:08 +08:00,Error,[HttpWebRequest_WebException_RemoteServer] Arguments:NotFound Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=3.0.50106.0&File=System.Windows.dll&Key=HttpWebRequest_WebException_RemoteServer, at System.Net.Browser.BrowserHttpWebRequest.InternalEndGetResponse(IAsyncResult asyncResult) at System.Net.Browser.BrowserHttpWebRequest.<>c__DisplayClass5.<EndGetResponse>b__4(Object sendState) at System.Net.Browser.AsyncHelper.<>c__DisplayClass2.<BeginOnUI>b__0(Object sendState)
Solution: Perform the following steps to resolve the error: 1. Open a Command Prompt. 2. Browse to the .NET Framework installation folder by issuing the following command. cd C:\Windows\Microsoft.NET\Framework64\v4.0.30319 3. Register WCF and WF components with the following command. servicemodelreg ?ia 4. Install and update script maps at the IIS metabase root with the following command. aspnet_regiis ?i 5. Restart Internet Information Services (IIS) with the following command. iisreset Keywords: configuration, IIS, web server, access References: None
Problem Statement: When connecting to IP.21 mobile manage.aspx page, the page freezes on the 'Loading time zone information...'. Clicking on the log, you will find the following:
Solution: - Using IIS manager, configure the AspenIP21MobileAppPool to use (a) v2.0 .NET; (b) Integrated Pipleline; and (c) ApplicationPoolIdentity. - Restart the IIS service and the Internet Explorer browser that is connected to the manage.aspx page. Keywords: References: None
Problem Statement: There is an SQL Database associated to the InfoPlus.21 Mobile application, what does it contain?
Solution: All of the configuration data from the management console is stored within the SQL Database. Keywords: None References: None
Problem Statement: How do I configure Aspen InfoPlus.21 Mobile application to connect to the Aspen InfoPlus.21 system that has database security implemented?
Solution: The Aspen InfoPlus.21 Mobile Data Server runs under an IIS application pool called "AspenIP21MobileAppPool" by default. The identity of this pool by is set to local system/network service. If the Aspen InfoPlus.21 database have security implemented it does not allow connections from any users other than the ones that are configured to access the database. To work around this issue and in order to make a successful connection to the Aspen InfoPlus.21 database from the Data Server the "AspenIP21MobileAppPool" identity must be changed to an account that have access to read the tag information from the database. In most of the cases this could be a domain account. Following is the procedure in order to accomplish this. Please note that this might vary a little bit depending the version of IIS. ? Login to the Aspen InfoPlus.21 Mobile Data Server. ? Run the IIS Manager ? Expand Default Website-->Aspentech-->Ip21data. Navigate to the Advanced settings to check the application pool that was being used by this application. The default is ?AspenIP21MobileAppPool?. ? Go to the Application Pools configuration in IIS Manager, select the ?AspenIP21MobileAppPool? (or the pool that the mobile application is running on if different than this) and go to Advanced settings. In Advanced settings under Process Model within the field called Identity set this to an account that have privilege to read the data from the Aspen InfoPlus.21 database . Note: Please make sure that the password of the account used never expires. ? Save all changes and restart IIS admin service to force the application to restart with this identity. Keywords: InfoPlus.21 Mobile Database Security Mobile app pool References: None
Problem Statement: This knowledge base provides the information that AspenTech Technical Support may request when troubleshooting problems with Aspen InfoPlus.21 Mobile.
Solution: The following information is helpful to troubleshoot a range of problems with Aspen InfoPlus.21 Mobile. General What operating systems are in use on all machines? Are any of the servers running on a virtual machine? Which version(s) of Aspen InfoPlus.21 are in use on problematic/working servers? Which authentication type is in use with Microsoft Internet Information Server (IIS)? How is the DMZ and firewall configured? Which machines (if any) are in the DMZ? Have the default settings of IIS (implemented security restrictions, etc.) been changed after IIS was installed? Please collect a screen capture of the problem or error message. Please collect the server log file information, optionally enabling a higher logging level (see Installation guide for details). If the problem is in an SL application please include a copy of the in-application log (from the View Log button). AspenTech Support may request to perform a Webex session to view the problem directly in your environment. The Webex session may be recorded in case the problem needs to be demonstrated to AspenTech R&D staff. If it may be connection related, a copy of the Settings.xml file from the data and/or ui server may also assist, as it would effectively let AspenTech see the Configuration settings. User Interface (UI) Server Is your UI server configured to run on a non-standard port? (a port other than port 80) What kind of security is used within the UI Server (whether https or just http)? If there is problem sending an email from either mobile device or from the data server check to see if SMTP server is properly configured. Is the notification service running? Data Server Is your Data server configured to run on a non-standard port? (a port other than port 80) Does your data server communicate with your Aspen InfoPlus.21 server over LAN or WAN? when data server have issues searching for the tags from the specified ADSA data source check to see if Aspen InfoPlus.21 has database security setup? If the problem is related to tag/data retrieval from Aspen InfoPlus.21 get the Process Data/ADSA versions installed on the data server and ADSA configuration. Also, if there were issues connecting to the database test the connection to the data source using Process data administrator. Sometime enabling process data logging might help If data server fails to get the user roles check to see if there is connectivity issues with SQL server database Mobile Device Which mobile device and browser does the problem occur with? How does the customer receive data to the mobile device (wi-fi, mobile carrier, edge, 3g, 4g, etc.)? If a problem occurs on a mobile device, is the problem reproducible when the user logs into the application from web browser on a desktop computer? Keywords: References: None
Problem Statement: Why, after adding a new user, can that user not log into Aspen Scheduling Insight?
Solution: When entering the user in the database you need the domain and the domain\username is case sensitive. In this instance, the user was entered but did not match the case in the ADS username field. This must be entered exactly as it is in Active Directory. Correct this, and the user is able to log in. Keywords: None References: None
Problem Statement: Some clarifications to the Store File Recovery Utility (documented on pp. 9-24 to 9-31 of the v2004.2 Aspen Cim-IO User's Manual) are included below. This article is NOT A STAND-ALONE DOCUMENT and should be used in conjunction with the Aspen Cim-IO User's Manual.
Solution: In order to run RECOVER, you must choose a Cim-IO logical device and service name for the RECOVER program. Enter this information into your cimio_logical_devices.def file on both the client and server computers. The node name must be the node location of the store file. Choose an available TCP port for this service and add it to your operating system?s services? TCP list on both your client and server system 1. The RECOVER server is run as follows on the Aspen Cim-IO server from ...\AspenTech\CIM-IO\code>cimio_sf_recover Service File Timeout NODE n DUMP **Note that "Service" is the Recover Service Name mentioned above 2. The RECOVER client (cimio_c_recover.exe) is run on the Aspen Cim-IO client from ...\AspenTech\InfoPlus.21\db21\code>CIMIO_C_RECOVER Service SLEEP T UPDATE|ADDNEW **Note that "Service" is the Recover Service Name mentioned above. About the Logical and Service name: a. This parameter name is arbitrary but is required. b. It cannot be a pre-existing logical device and service name on the system. c. A device record by this name does not need to be created in the Aspen Infoplus.21 database. 3. When started, the RECOVER client will assign a predefined Infoplus21 data collection task name to itself (TSK_AREC). Note that this task does not need to be created in the Aspen Infoplus.21 database. 4. The RECOVER utility cannot be run using Windows Terminal Services. An error is received on the Aspen Infoplus.21 side: "SETCIM is down". 5. The service name needs to be identical to the logical device name and unique from any other name on the system Keywords: Cim-IO Recover utility Store file References: None
Problem Statement: Can Aspen OTS manage multiple Aspen HYSYS simulations?
Solution: A single OTS can link any number of Aspen HYSYS simulation instances. But the performance will drop dramatically with a lot of HYSYS instances. For optimal performance, the number of HYSYS instances should be in line with the number of core of CPU. Keywords: OTS, HYSYS, performance, configuration, instances References: None
Problem Statement: How do you emulate the operator screen with OTS framework?
Solution: Aspen OTS Framework includes an OPC Server for exchanging data with any software that includes an OPC client interface. A number of HMI (Human Machine Interface) packages and OPC Client. You can search on the web for these. A convenient place to start is the OPC Foundation web site - this URL gives a list: http://www.opcfoundation.org/Products/Products.aspx?STX=hmi%23Category%3aClient%23Specification%3a26%2b27%2b28%2b29%23 Keywords: OTS Framework, OPC server and OPC client References: None
Problem Statement: Connected down stream not updating, why?
Solution: For all destination streams the following must be specified for the stream in the HYSYS case: Temperature, Total molar flow, Composition using Mole Flows basis Aspen OTS framework will copy these values from the source to the destination stream. If you use a different specification the stream conditions will not be correctly copied between the partitions. Keywords: connection, stream, specs, convention References: None
Problem Statement: How to replace the existing Main (default) graphic with a custom graphic.
Solution: To change the default graphic link from "Main.class" to another graphic requires minor updates to a few files. All three of the following steps will need to be implemented. Note that these customizations might not be compatible with future versions of Web.21, though no such modifications are currently planned. 1. To change the default "Graphics" link on the Menu tabs: Modify the \AspenTech\Web21\AppVars.htm file From: As_Tabs[As_Tabs.length] = new headTab( '', '/Web21/graphics.asp?ModelName=Main.class' ); To: As_Tabs[As_Tabs.length] = new headTab( '', '/Web21/graphics.asp?ModelName=folder.graphic.class' ); Where ?folder? is the target folder in \wwwroot\AspenTech\Web21\Graphics and ?graphic? is the name of the target graphic within that folder. 2. To change the default ?Main? link that is visible from the Web.21 Home Page: Modify the appropriate link in wwwroot\AspenTech\Web21\Navigation\Config\Web21NavToc.xml From: <NavGroup displayname="Graphic Files"> <NavPage displayname="Main" description="Open the default graphic file" href="/Web21/graphics.asp?ModelName=Main.class"/> </NavGroup> To: <NavGroup displayname="Graphic Files"> <NavPage displayname="Default" description="Open the default graphic file" href="/Web21/graphics.asp?ModelName=folder.graphic.class"/> </NavGroup> 3. Finally, to change the link in the left-hand navigation bar that displays when the Graphics tab is selected, Modify the following in wwwroot\AspenTech\Web21\Navigation\Config\Web21GraphicsToc.xml From: <NavPage displayname="Main" description="Open the default graphic file" href="/Web21/graphics.asp?ModelName=Main.class"> </NavPage> To: <NavPage displayname="Default" description="Open the default graphic file" href="/Web21/graphics.asp?ModelName=project.graphic.class"> </NavPage> Keywords: Main replace References: None
Problem Statement: When launching a new project, the following warning message appears: WARNING! 'Java(TM) 2 SDK, Standard Edition, version 1.3' is recommended to work with the editor (download @ http://java.sun.com/j2se/1.3/) You may still use another Java Development Kit but you will have to manually update the Project Properties and setup the 'JDK' entry correctly before publishing your work to the Web. After clicking OK to the message, the JDK path field is blank on the Web tab of the new project properties dialog.
Solution: The Graphics Studio is reading the JDK file path from the registry, and depending on the permissions in the registry, it may be unable to read the value. This is why your administrative users are usually able to see the path in the Graphics Studio, but the other users may not be. Fortunately, when you publish a graphic the JDK will be located and used, so the issue is simply a failure to display the path in the properties dialog. As we recognize that users shouldn't require significant permissions to the registry, development has determined how to fix this problem and will implement the fix in a future version of Aspen Web.21 Graphics Studio. KeyWords jdk graphics compile publish Keywords: None References: None
Problem Statement: By default any user can open the Point Details page then modify data values within the Aspen InfoPlus.21 database.
Solution: Aspen Web.21 does not have a feature to restrict write access through the Point Details page for a specific list of users. If you need to restrict access to specific tags for a group of users Aspen InfoPlus.21 database-level security should be implemented. To implement database-level security: - Open the Aspen Infoplus.21 Administrator - Right-click on the database name - Select Permissions. - In the Permissions tab you can grant access by User Role. You can also set record level security by right-clicking on individual records then setting the access permission for the individual record. However, the management for record-level security is rather high and, therefore, not recommended unless your site has a specific need for record-level security. It is also possible to prevent writes specifically from the Point Details page for all users. To do this you will need to edit the Point Details page then change the SimpleInputPoint object or SimpleInputCombo object to a SimplePoint object. KB article 116108 describes this procedure with more detail and provides sample pages. Keywords: Limit Access Deny Permission Refuse References: None
Problem Statement: When opening the Web.21 home page, there is a behind the scenes check of the version of IE that is installed. This is done by the CheckIE5.asp page. The CheckIE5.asp page verifies that Internet Explorer is version 5.0.1 or higher, which is required for Web.21. There have been problems with this function working correctly when Intent Explorer is upgraded to certain service packs or when the Java Standard Edition Runtime Environment has been installed. Frequently, these problems result in Aspen Web.21 page failing to open and the following url appearing instead: http://localhost/web21/CheckIE5.asp?location=http://localhost/web21 This solution shows how to resolve the above error message by bypassing the CheckIE5.asp page.
Solution: It is possible to skip the CheckIE5.asp page by editing the C:\Inetpub\wwwroot\AspenTech\Web21\CSS\Web21Styles5.js file. Open the file in Notepad and on the second line add two slash symbols "/" in front of the line that reads checkBrowser(). It should look like this: //checkBrowser(); This will make it so that the CheckIE5.asp page is no longer run. KeyWords disable CheckIE5 NoJava.htm Keywords: None References: None
Problem Statement: A sample 9-block trend was added to the Web.21 install in version 6.0 and has since been delivered with the product. Since there is not a link on the Web.21 home page or on any of the navigation bars, few users are aware of its availability or uses. IMPORTANT: The 9-block trend page was created as a sample only in the version 6.0 release, and it has remained as a sample only as of April 2010 for all versions up to and including aspenONE V7.1; so currently not all functionality was implemented, and Support is waiting on a Fix and Patch for current and prior versions to allow users to save the configuration for the 9-block trend in Web.21 (see CQ00221337 for details). Based on recent customer requests AspenTech's current plan is that the 9-block trend will be added as a fully supported feature including the required fix mentioned above starting with aspenONE V7.3, and for prior software versions AspenTech plans to generate V2006.5.7 and V7.1 Cumulative Patches starting in the Fall of 2010 with a targeted delivery date to Support in December 2010.
Solution: The following URL will launch the sample if you substitute "localhost" by the node name of your Web.21 server: http://localhost/Web21/samples/plots/BlockTrend.asp Adding tags to the plots/blocks: 1. Go to the Configure menu 2. Select the plot of interest and the legend for that plot will appear 3. You can either right-click and select "insert" to manually add a tag, or you can use the Aspen Tag Browser to drag a tag to that plot 4. Configure the remaining plots in the same fashion Saving the plots/blocks: 1. Go to the Configure menu and select Save Config 2. You'll be prompted to specify a file name for this configuration - the tags specified on all of the blocks of this page will be saved to this file. (It isn't necessary to save each plot individually.) 3. Within the blocktrend.asp page, there is a variable named "DEFAULT_CONFIG_FILE" . . . which ever file is specified for this value will be the one automatically opened when Web.21 users launch this page. If you wish to change the default file to the one you've just saved, edit the value of DEFAULT_CONFIG_FILE and resave blocktrend.asp. Opening saved plots/blocks: 1. File | Open allows users to interactively select different configuration files for the page 2. The configuration file can also be specified directly in the URL used to launch the page. For example, the following URL would load the "blocktrend0.xml" file: http://localhost/Web21/samples/plots/BlockTrend.asp?config=blockTrend0 Changing the block display: 1. It's possible to change the configuration of the display so that fewer or more blocks are visible. (Users often want to see 6-block trends, or 3-block trends instead of all 9.) To do this, go to the Configure menu and select "Change Block Display" 2. You will first be prompted for the number of rows to display, then the number of columns 3. Pressing OK to the prompts will adjust the display accordingly. Keywords: None References: None
Problem Statement: During the publishing of a project the following error appears:
Solution: Each Aspen IP.21 Process Browser graphic is composed of three files (.m1, .dat and .xml) that are located in the project's "mimic" folder. If a graphic is listed in the tree of the Project Manager, but the xml file is missing or mis-named, the error message will occur. To resolve the above error message, delete the graphic from the Project Manager. Re-save and re-publish the project. Keywords: Step 1 of java export tool failed. The system error is <The directory name is invalid.>. Please refer to for more info. References: None
Problem Statement: How can you modify the Web.21 home page?
Solution: The Web.21 menu items ( Home, Tag Search, Summaries, Plots, Graphics) can be changed in the file 'appvars.js' which is located in the inetput\wwwroot\AspenTech\Web21 directory. The Grapics menu (Show/Hide Timeline, Back, Forward, Zoom Mode, Zoom to Rectangle, Pan Reset) can be changed in the file 'graphics.asp' in the same directory. The Web.21 Developer's Guide briefly discusses how to add/modify menu items on p.10-8. Keywords: Web.21 Home page Modify References: None
Problem Statement: An error appears in the Internet Explorer browser when running Aspen Web.21: Internal error on Remote call to NewPage(). Restart Browser
Solution: One possible source of the error is the configuration of the ADSA datasource. Please check: 1. that an instance of Aspen Process Data is selected. 2. that either Aspen Process Subscriptions Generic or GCS is selected and that Aspen Process Subscriptions OPC is NOT selected. Keywords: None References: None
Problem Statement: A web application (Aspen IP.21 Process Browser (formerly named Web.21), Aspen Local Security, Aspen SQLPlus Reporting, or Aspen Production Record Manager (formerly named Batch.21) Reporting) returns the error "The Page Cannot Be Displayed" or "Internet Explorer cannot display the webpage".
Solution: Generally, the problem is related to one of four problems. 1) The World Wide Web Publishing Service is not running. 2) The default web site is running under a port other than 80. However, the port is not specified in the URL. 3) The requested page (or path to the requested page) does not exist. 4) Internet Information Service (IIS) is not configured to allow .asp pages to display. This solution describes how to verify and resolve the four issues listed above. 1) The World Wide Web Publishing service is not running. On the web server, go to Control Panel services and verify that both the IIS Admin and World Wide Web Publishing services are running. If they are not, start them. 2) The default web site is running under a port other than 80. However, the port is not specified in the URL. To better secure a web site or to incorporate Secure Socket Layers (SSL), administrators sometimes change the port number under which the default web site runs. When this change is made, and web applications operating as part of the default web site (such as IP.21 Process Browser, Aspen Local Security, SQLPlus Reporting, or Production Record Manager Reporting) will be affected. In order to determine the port under which the default website is running: 1. Go to Start | Run | InetMgr on the web server. 2. Expand the Web Sites under the local computer name. 3. Right-click on Default Website and select Properties. 4. Verify the TCP port listed on the Web Site tab. If the listed TCP port is something other than 80, clients will need to connect to the given web application by appending the the port number to the URL. For example, if port 8080 has been specified for the Default Web Site of a web server named "ServerA", clients would need to use the following URL to connect successfully. http://ServerA:8080/ 3) The requested page (or path to the requested page) does not exist. If the page specified in the URL doesn't physically exist on the web server, the "Page Cannot Be Displayed" error may result. Also, if the path to the page is incorrect, Internet Explorer may display the error. To verify that the requested page does exist on the server, note the URL and then verify its existence on the web server. For example, if the following URL results in the "Page Cannot Be Displayed" error: http://ServerA/AspenTech/AFW/Security/pfwauthz.asp 1. On the web server, go to Start | Run | InetMgr 2. Expand the Local Computer, expand "Web Sites", expand the "Default Web Site" 3. The directory immediately following the node name in the URL should be a virtual directory one level below the Default Web Site. If it is there, continue to expand the sub-directories listed in the URL until you find the actual page. If the literal page does not exist or the name is mis-spelled, the error will be generated. 4) Internet Information Service (IIS) is not configured to allow .asp pages to display. IIS Web Service Extensions permit IIS administrators to configure certain types of pages or extensions to be displayed. If the page type/extension requested is not allowed, Internet Explorer will give this error. To verify that the page type/extension is allowed: [IIS 6] 1. On the web server, go to Start | Run | InetMgr 2. Expand the Local Computer and expand "Web Service Extensions" 3. On the right side of the screen, ensure that the page type or extension requested has been "Allowed" [IIS 8] 1. Go to Server Manager 2. Expand Roles, R-Click on Web Server to display Properties and select Add Role Services. 3. Verify or add ASP and ASP.NET to the Application Development Role Keywords: Internet Server Error page can not be displayed page could not be displayed Internet Explorer cannot display the webpage References: None
Problem Statement: Utilizing available real estate on a web page can be very important, particularly if you are displaying a graphic with several data fields to display. This solution contains examples of how to adjust the sizing of Web.21 graphics in order to optimize run-time displays.
Solution: Changing the default display size of Web.21 graphics: By default, all graphics created within the Web.21 Graphics Studio are compiled as java applets. When an end user navigates to a graphic for display in Internet Explorer, the specified graphic (applet) is displayed in the graphics.asp page. No matter which applet is called, they are all displayed within this same asp page unless the user has created their own custom page with an embedded applet. The graphics.asp page has a predefined maximum height and width for displaying the applets, so all applets will be displayed as the same size specified in this file. If you want to change the default graphic display size, a modification must be made to the graphics.asp page, located in the C:\inetpub\wwwroot\aspentech\web21 directory. Within the graphics.asp page, locate the below specified lines and adjust them to the appropriate size: if (w == "undefined") w = "max"; //640; if (h == "undefined") h = "max"; //480; Width (w=) and height (h=) can be set to alternate values. Please note, however, that height takes precedence when Internet Explorer attempts to fit the applet into the available screen space, and the width will be automatically adjusted to stay within the original aspen ratio of the height. Once the size has been adjusted by modifying these values, make sure to save the graphics.asp page. This change will affect the display of all Web.21 graphics compiled through the Graphics Studio for all client machines connecting to this Web.21 server. What if I want to change the size of an individual graphic? It is possible to change the size of an individual graphic directly in the URL. For example, if you call the graphic "samplegraphic" from the project "SampleProject", using the following URL will adjust your graphic's sizing: http://localhost/Web21/graphics.asp?&w=1024&h=768&ModelName=SampleProject.samplegraphic Where the width (w=) has been set to 1024 and height (h=) has been set to 768. Again, height will take precedence so depending on the available window size, the width will be determined according to the aspect ratio of the original applet size. Note: Java is case sensitive, so be careful to match the exact case of the saved project and graphic name. In addition, make sure that the 'h' & 'w' are in lower case. This allows you to still use the graphics.asp page, but to specify a different size for individual graphics. Most users will not know the exact syntax for directly typing in a URL, so you can simplify this by editing the navigation bar of Web.21 so the links already have the graphic name and preferred size configured. Editing Web.21 navigation bar(s) using the navigation administration page ... an example: Open the Web.21 site to the navadmin.asp page. (http://localhost/web21/navadmin.asp) Select a navigation file to edit. You can either select the navigation menu which appears on the Web.21 home page (web21navtoc.xml), or the navigation menu that appears when a user clicks the "Graphics" tab in web.21 (web21graphicstoc.xml). For the purpose of this illustration, the main navigation bar which is displayed with the Web.21 home page has been selected. Pressing "Load" will allow the user to start editing. Next, you'll need to select an object on the navigation bar to edit. For this example, the top level item "Web.21" has been selected so that the new link created will appear as a sub-menu item to Web.21. Once the Web.21 navigation item has been selected a set of options will appear: To add a page, click on the "Add Page" tab Give the link a display name (which will appear in the navigation bar), then populate the "Page URL" field using the syntax mentioned above (ensure that you include the height & width parameters in the URL): Scroll to the very bottom of the page and press "Add" when you?re finished. (Note: You need to press the Add button at the bottom of the page, not the Add button that appears in the "Security" frame.) Once "Add" has been pressed, the link will be visible in the currently loaded navigation bar. To save the navigation bar with the new link, press Save from the Navigation Administration menu. You will again be prompted to specify which navigation bar to save to (in this example it is the web21navtoc.xml file), then you'll need to push the Save button. Verify the results by going to the Web.21 home page and clicking on the new link. (When you press the new link, it should display your graphic and you'll notice that the URL shown in Internet Explorer has the height & width specification.): Where to learn more about the Navigation Configuration page Please see the Aspen Web21 Developers Manual for further information on using the Navigation Configuration page (navadmin.asp). Keywords: coordinates shape expand References: None
Problem Statement: When attempting to view a page that contains a drop-down control, errors are received and the page does not fully display. For example, the Web21/Alarms.asp page may generate the following errors in v6.0.1. The resulting web page will not fully display.
Solution: Verify that the Windows Script runtime library is registered. 1. Close all instances of Internet Explorer on the client that is experiencing problems. 2. Go to Start | Run and type regsvr32 scrrun.dll. If the file cannot be found, proceed to Step 4. 3. Reopen Internet Explorer to the page that generated errors. 4. If the problem persists or if the file is not found, download and install the latest Scripting update from the Microsoft site: Windows Script 5.6 for Windows XP and Windows 2000. Keywords: Error: Automation server can't create object URL: http://localhost/Web21/behaviors/ListView.htc Error: 'ctlListView.ColumnHeaders' is null or not an object URL: http://localhost/Web21/behaviors/Summary.htc Error: Object doesn't support this property or method URL: http://localhost/Web21/behaviors/UpdateObjects.htc Error: Object doesn't support this property or method URL: http://localhost/Web21/alarms.asp dropdown drop-down ListView References: None