mattbit/tweet-sentiment-airlines · Datasets at Hugging Face

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@JetBlue I would love to Fort Lauderdale now that would cool.	1
@united Got it. I am following the United page.	1
@united great job losing one of my six bags on a direct flight. Don't know how you manage to do it.	0
@USAirways I had a rep 10 min in who said she couldn't help so transferred me to dividend miles customer service	0
@JetBlue what's a good address to send feedback over email?	1
@JetBlue it's time for our #brandmance 2 go #UpWhereWeBelong https://t.co/KtAWbiUUro	1
@united A broken luggage and a mild case of food poisoning from UA5 LHR-IAH. Who can I email about this?	0
@USAirways @AmericanAir - Burned a lot of time and cell minutes working through this flight issue - hopefully we fly home in the morning.	0
.@JetBlue That's what I planned on but Boston traffic due to recent weather was insane! If I had been expedited I would have made it.	1
@SouthwestAir injured at check in yesterday. U told me to go to dr. on hold with SWA for over hour trying to talk with someone. suggestions?	0
“@united: @d_goodspeed We will follow up with our Maintenance team. Thanks for the tweet. ^KP” THANK YOU! United Cares!	2
@AmericanAir I understand. I'm feeling cranky. I called AA's bag tracker number and heard "your bag has not been located." 😩	0
@SouthwestAir flight #211pilot spilled his tea on the radio! Yay for delays! Almost an hour now!	0
@united instead of Bourbon street how about #quiet #planes #SaveTheDiagonals	1
@united seriously? 2-4 hrs to get bags from IAD intl arvls to carousel 2 for custs w/Cancelled Flightled connects? I understand irrops but ridiculous!	0
@united who compensates is for the delays caused by the fact that you don't have enough flight attendants?? http://t.co/96apr35qan	0
@united on 2/20 Denver AP, gate B91 (destination Santa Fe), agent Ashley did an amazing job in the face of an angry traveler. Kudos.	2
“@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!” Yup! New beanie http://t.co/AnEqXZR4bp	2
@united I just sent an email to Customer Care, telling them I may have to break up with you 😢. I sincerely hope they can help me!!	0
@AmericanAir Stuck on the plane in Charlotte. Going to miss my connection. No words from staff. Maybe some damn pretzels?	0
@USAirways made it to the Bahamas for work but my luggage didn't. I know #travel happens but is there anyway I can get more help/info?	0
@VirginAmerica Done, but I need the receipt ASAP. Could you please help? #150219-000114	1
@united this is it... Last time I fly #UnitedAirlines you screw up every trip now will be stuck in ord and miss work.	0
@jetblue the man sitting next 2 me at the terminal has a scent tht i cant quite put my finger on. pls dnt let him sit by me on the flight.	1
@AmericanAir I'd love to take my seat, but it appears as though someone already has. #disappointed #upgrademe #wtf http://t.co/9Gx5mMmubb	0
@JetBlue Cancelled Flighted 😢	0
@southwestair y'all just Cancelled Flightled the flight i rebooked after 1st was Cancelled Flightled. help? I need to be in nyc. schedule more flights tomorrow!	0
@AmericanAir flight Cancelled Flighted! I'm trying to get to #chicago. What are me and @justynmoro gonna do. #flying#flight#travel	0
@AmericanAir I paid using Paypal online and after I was charged there was a "System Error" which is what I ended up calling about.	0
@AmericanAir made it! Thanks AA!	2
@united Could this email be resent as it doesnt appear to have arrived.	0
@VirginAmerica I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness	0
@AmericanAir Filled out a baggage claim over the phone last night. Check the status to discover the rep confused Arkansas for Alaska 😒	0
@AmericanAir I had it until last night, but because "severe weather" I could make the needed changes and now fair goes up 150 each.	0
@USAirways I am appalled. My departure with you was all messed up and now on return i am supposed to fly alone with two very sick kids	0
@SouthwestAir could you add me to that list? Been on hold for an hour 15	0
@SouthwestAir Awesome - thanks!	2
@USAirways Thank you, although we're using our miles from our card and Flight Booking Problems companion tickets which can only be booked over the phone.	1
@AmericanAir thanks! a response is better than nothing at all {ahem, @USAirways}	2
@AmericanAir gate agent Jan L at Phoenix was at least able to get my younger daughter seated near my wife. Thank you!	2
@united I sent an email describing my experience. Looking forward to a follow up to hopefully make it right.	1
@AmericanAir how about some rampers at gate b40 dfw? Waiting to be marshaled in	0
@united I'm on snowy roads to BWI. I Just called MileagePlus & told flight was Cancelled Flighted 1 1/2 hours ago. I rcvd no notification. Pls help	0
@united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice	0
@united can you help 689 in Chicago get to a gate. Freezing on a runway seems like a crappy thing to do at 9pm	0
@USAirways cust svc means nothing! So disappointed. Trying since 730a to speak to a human I get bad weather not bad service. #socialtantrum	0
@JetBlue do bags still fly free or have you started charging? thanks!	1
@USAirways -1st x told no travel advisory-now TWO hrs on hold & disconnected. Fl from BHM to Charlotte to PHL won't go-HELP!!!	0
HA! “@JetBlue: Our fleet's on fleek. http://t.co/zQuTUS7epW”	1
@USAirways do you know what flight the pilots for 1581 are coming in on? Thanks.	1
“@JetBlue: Our fleet's on fleek. http://t.co/tEjrN09tfw” NOOOOOOOOOOOOOOOOOO	1
@JetBlue Just left #LaGuardia now...#Sunshine in a little over 2 hours	1
@SouthwestAir but to make us tru to find space in other flights. This customer service is as bad as @SpiritAirlines.	0
@united do you have an e-mail address I can write my account to? Might be less likely to disappear	1
@SouthwestAir Making Miracles again! The customer service department gave me by far one of the friendliest phone calls ever. #wheelsup	2
@SouthwestAir needed my flight info so I can add my rapid rewards to my flight ... First time I have flown with SW - won't do it again #mad	0
@JetBlue I did...#FlyFi worked well and was free aboard this flight	2
@jetblue as courtesy to Mosaic members or anyone, a request for water should be attended promptly. Daniel in flight 1557, should know better	0
@jetblue any idea where the plane for flight 672 is coming from? I thought flight 305 from JFK but that wouldn't explain delay.	0
@AmericanAir Thanks, she did her best. Staying the night in Dallas, new trial to Detroit via Atlanta tomorrow, assuming no Cancelled Flightlations.	0
@JetBlue have a cpap machine for sleep apnea. Is this OK to carry on if I also have a small bag for clothes?	1
@JetBlue Big thanks to Ricardo Olavarria at Reagan Airport. Fixed our ticket and made sure we made it for our friend's wedding #greatservice	2
@USAirways horrible experience to key west lost luggage called to check & was told not to call back reconsidering my flight back	0
@JetBlue I may need to. I had a 40 minute layover and now have a 15 min delay on my first flight.	0
@SouthwestAir ...and how does one obtain this companion pass?	1
@AmericanAir is flight 2934 dfw to gsp going to be Cancelled Flightled tomorrow?	0
@united how we looking on getting those bags to Lusaka	0
@JetBlue no, I am fine to fly! Haha, they come at random, with the hemophilia, but what if i need extra assistance	1
@united we are never going to get to out gate at this rate.	0
@AmericanAir Considering it was past midnight, I hung up and called again to receive another service call.	1
@united tried that. Cannot figure out where to go to get it.	1
@SouthwestAir I will be calling someone on Monday in customer relations. Very disappointed in how I was treated by customer service!	0
@united all good! Next flight was a little delayed so it all worked 👍	2
@JetBlue you don't remember our date Monday night back to NYC? #heartbroken	2
@USAirways right on. Up. Up & away ✈️🌞	2
@JetBlue got it. thanks the quick reply.	2
@AmericanAir I did 50 times and no one was helpful I'm missing work nd school nd the manager REM from mia told me he didn't want to talk us	0
@SouthwestAir Already rebooked for tomorrow. Fingers crossed!	1
@USAirways The captain turned off the seat belt sign so people can get up and walk around. That's not good.	0
@JetBlue I have someone driving me, it's best to get a wheelchair once I get inside?	1
@USAirways Its pretty ridiculous that at PHX sky harbor you have 4 (!) employees working check in on a SUNDAY afternoon. 30 min & counting..	0
@USAirways the flights weren't from this morning... It was 4 flights 2 on Thursday and 2 on Monday which turned into Tuesday	0
@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP	2
@VirginAmerica fav airline	2
@USAirways no more hotel voucher? Everyone had to get one but not me...what do I do? Arrived from Amsterdam #SnowStorm	0
@SouthwestAir 8 mins!!! http://t.co/bbZiJWFDL3	1
@JetBlue When it's 30 mins past scheduled time w/ no departure in sight a flight no longer qualifies as "on time" #updateyourwebsite #489	0
@united Lovely new plane from LGA to ORD but no power outlets?	0
@JetBlue thanks for the info. Already doing it now before we board! Looking forward to the future upgrades! #JetBlue http://t.co/5Db9eSBNzG	2
@USAirways Just to follow up here is my experience: http://t.co/WJIiGZtiwg	0
@AmericanAir yes. Shows Cancelled Flightled & asks for her to contact you at 800 number.	0
@VirginAmerica nervous about my flight from DC to LAX getting Cancelled Flightled tomorrow! Just sent you a DM to help me!	1
@JetBlue I have a disabled seat in row 6 do I get to board earlier?	1
@united you Cancelled Flightled my flight without notification?	0
@SouthwestAir right? We're delayed so I'm crabby. :) Also why do you allow one family member to purchase EarlyBird check in and hold rows?	0
@USAirways / @AmericanAir are incompetent.	0
@JetBlue @Maddie_Flood Your airline sounds outstanding and your Twitter feed is clearly extremely useful. Keep up the great work 😊	2
@JetBlue hey you guys remembered lol! But now my BOS flights delayed... And turn the heat down in T5 it feels hotter than PR.	0
@AmericanAir requested a call back at 1am. My Cancelled Flighted flight through DFW shouldn't take this long to reroute. You're Customer Service lacks	0
@AmericanAir spent hour+ trying to check after to use military ID for luggage then messed up boarding pass & forced into line again.	0

@JetBlue I would love to Fort Lauderdale now that would cool.

1

@united Got it. I am following the United page.

1

@united great job losing one of my six bags on a direct flight. Don't know how you manage to do it.

0

@USAirways I had a rep 10 min in who said she couldn't help so transferred me to dividend miles customer service

0

@JetBlue what's a good address to send feedback over email?

1

@JetBlue it's time for our #brandmance 2 go #UpWhereWeBelong https://t.co/KtAWbiUUro

1

@united A broken luggage and a mild case of food poisoning from UA5 LHR-IAH. Who can I email about this?

0

@USAirways @AmericanAir - Burned a lot of time and cell minutes working through this flight issue - hopefully we fly home in the morning.

0

.@JetBlue That's what I planned on but Boston traffic due to recent weather was insane! If I had been expedited I would have made it.

1

@SouthwestAir injured at check in yesterday. U told me to go to dr. on hold with SWA for over hour trying to talk with someone. suggestions?

0

“@united: @d_goodspeed We will follow up with our Maintenance team. Thanks for the tweet. ^KP” THANK YOU! United Cares!

2

@AmericanAir I understand. I'm feeling cranky. I called AA's bag tracker number and heard "your bag has not been located." 😩

0

@SouthwestAir flight #211pilot spilled his tea on the radio! Yay for delays! Almost an hour now!

0

@united instead of Bourbon street how about #quiet #planes #SaveTheDiagonals

1

@united seriously? 2-4 hrs to get bags from IAD intl arvls to carousel 2 for custs w/Cancelled Flightled connects? I understand irrops but ridiculous!

0

@united who compensates is for the delays caused by the fact that you don't have enough flight attendants?? http://t.co/96apr35qan

0

@united on 2/20 Denver AP, gate B91 (destination Santa Fe), agent Ashley did an amazing job in the face of an angry traveler. Kudos.

2

“@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!” Yup! New beanie http://t.co/AnEqXZR4bp

2

@united I just sent an email to Customer Care, telling them I may have to break up with you 😢. I sincerely hope they can help me!!

0

@AmericanAir Stuck on the plane in Charlotte. Going to miss my connection. No words from staff. Maybe some damn pretzels?

0

@USAirways made it to the Bahamas for work but my luggage didn't. I know #travel happens but is there anyway I can get more help/info?

0

@VirginAmerica Done, but I need the receipt ASAP. Could you please help? #150219-000114

1

@united this is it... Last time I fly #UnitedAirlines you screw up every trip now will be stuck in ord and miss work.

0

@jetblue the man sitting next 2 me at the terminal has a scent tht i cant quite put my finger on. pls dnt let him sit by me on the flight.

1

@AmericanAir I'd love to take my seat, but it appears as though someone already has. #disappointed #upgrademe #wtf http://t.co/9Gx5mMmubb

0

@JetBlue Cancelled Flighted 😢

0

@southwestair y'all just Cancelled Flightled the flight i rebooked after 1st was Cancelled Flightled. help? I need to be in nyc. schedule more flights tomorrow!

0

@AmericanAir flight Cancelled Flighted! I'm trying to get to #chicago. What are me and @justynmoro gonna do. #flying#flight#travel

0

@AmericanAir I paid using Paypal online and after I was charged there was a "System Error" which is what I ended up calling about.

0

@AmericanAir made it! Thanks AA!

2

@united Could this email be resent as it doesnt appear to have arrived.

0

@VirginAmerica I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness

0

@AmericanAir Filled out a baggage claim over the phone last night. Check the status to discover the rep confused Arkansas for Alaska 😒

0

@AmericanAir I had it until last night, but because "severe weather" I could make the needed changes and now fair goes up 150 each.

0

@USAirways I am appalled. My departure with you was all messed up and now on return i am supposed to fly alone with two very sick kids

0

@SouthwestAir could you add me to that list? Been on hold for an hour 15

0

@SouthwestAir Awesome - thanks!

2

@USAirways Thank you, although we're using our miles from our card and Flight Booking Problems companion tickets which can only be booked over the phone.

1

@AmericanAir thanks! a response is better than nothing at all {ahem, @USAirways}

2

@AmericanAir gate agent Jan L at Phoenix was at least able to get my younger daughter seated near my wife. Thank you!

2

@united I sent an email describing my experience. Looking forward to a follow up to hopefully make it right.

1

@AmericanAir how about some rampers at gate b40 dfw? Waiting to be marshaled in

0

@united I'm on snowy roads to BWI. I Just called MileagePlus & told flight was Cancelled Flighted 1 1/2 hours ago. I rcvd no notification. Pls help

0

@united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice

0

@united can you help 689 in Chicago get to a gate. Freezing on a runway seems like a crappy thing to do at 9pm

0

@USAirways cust svc means nothing! So disappointed. Trying since 730a to speak to a human I get bad weather not bad service. #socialtantrum

0

@JetBlue do bags still fly free or have you started charging? thanks!

1

@USAirways -1st x told no travel advisory-now TWO hrs on hold & disconnected. Fl from BHM to Charlotte to PHL won't go-HELP!!!

0

HA! “@JetBlue: Our fleet's on fleek. http://t.co/zQuTUS7epW”

1

@USAirways do you know what flight the pilots for 1581 are coming in on? Thanks.

1

“@JetBlue: Our fleet's on fleek. http://t.co/tEjrN09tfw” NOOOOOOOOOOOOOOOOOO

1

@JetBlue Just left #LaGuardia now...#Sunshine in a little over 2 hours

1

@SouthwestAir but to make us tru to find space in other flights. This customer service is as bad as @SpiritAirlines.

0

@united do you have an e-mail address I can write my account to? Might be less likely to disappear

1

@SouthwestAir Making Miracles again! The customer service department gave me by far one of the friendliest phone calls ever. #wheelsup

2

@SouthwestAir needed my flight info so I can add my rapid rewards to my flight ... First time I have flown with SW - won't do it again #mad

0

@JetBlue I did...#FlyFi worked well and was free aboard this flight

2

@jetblue as courtesy to Mosaic members or anyone, a request for water should be attended promptly. Daniel in flight 1557, should know better

0

@jetblue any idea where the plane for flight 672 is coming from? I thought flight 305 from JFK but that wouldn't explain delay.

0

@AmericanAir Thanks, she did her best. Staying the night in Dallas, new trial to Detroit via Atlanta tomorrow, assuming no Cancelled Flightlations.

0

@JetBlue have a cpap machine for sleep apnea. Is this OK to carry on if I also have a small bag for clothes?

1

@JetBlue Big thanks to Ricardo Olavarria at Reagan Airport. Fixed our ticket and made sure we made it for our friend's wedding #greatservice

2

@USAirways horrible experience to key west lost luggage called to check & was told not to call back reconsidering my flight back

0

@JetBlue I may need to. I had a 40 minute layover and now have a 15 min delay on my first flight.

0

@SouthwestAir ...and how does one obtain this companion pass?

1

@AmericanAir is flight 2934 dfw to gsp going to be Cancelled Flightled tomorrow?

0

@united how we looking on getting those bags to Lusaka

0

@JetBlue no, I am fine to fly! Haha, they come at random, with the hemophilia, but what if i need extra assistance

1

@united we are never going to get to out gate at this rate.

0

@AmericanAir Considering it was past midnight, I hung up and called again to receive another service call.

1

@united tried that. Cannot figure out where to go to get it.

1

@SouthwestAir I will be calling someone on Monday in customer relations. Very disappointed in how I was treated by customer service!

0

@united all good! Next flight was a little delayed so it all worked 👍

2

@JetBlue you don't remember our date Monday night back to NYC? #heartbroken

2

@USAirways right on. Up. Up & away ✈️🌞

2

@JetBlue got it. thanks the quick reply.

2

@AmericanAir I did 50 times and no one was helpful I'm missing work nd school nd the manager REM from mia told me he didn't want to talk us

0

@SouthwestAir Already rebooked for tomorrow. Fingers crossed!

1

@USAirways The captain turned off the seat belt sign so people can get up and walk around. That's not good.

0

@JetBlue I have someone driving me, it's best to get a wheelchair once I get inside?

1

@USAirways Its pretty ridiculous that at PHX sky harbor you have 4 (!) employees working check in on a SUNDAY afternoon. 30 min & counting..

0

@USAirways the flights weren't from this morning... It was 4 flights 2 on Thursday and 2 on Monday which turned into Tuesday

0

@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP

2

@VirginAmerica fav airline

2

@USAirways no more hotel voucher? Everyone had to get one but not me...what do I do? Arrived from Amsterdam #SnowStorm

0

@SouthwestAir 8 mins!!! http://t.co/bbZiJWFDL3

1

@JetBlue When it's 30 mins past scheduled time w/ no departure in sight a flight no longer qualifies as "on time" #updateyourwebsite #489

0

@united Lovely new plane from LGA to ORD but no power outlets?

0

@JetBlue thanks for the info. Already doing it now before we board! Looking forward to the future upgrades! #JetBlue http://t.co/5Db9eSBNzG

2

@USAirways Just to follow up here is my experience: http://t.co/WJIiGZtiwg

0

@AmericanAir yes. Shows Cancelled Flightled & asks for her to contact you at 800 number.

0

@VirginAmerica nervous about my flight from DC to LAX getting Cancelled Flightled tomorrow! Just sent you a DM to help me!

1

@JetBlue I have a disabled seat in row 6 do I get to board earlier?

1

@united you Cancelled Flightled my flight without notification?

0

@SouthwestAir right? We're delayed so I'm crabby. :) Also why do you allow one family member to purchase EarlyBird check in and hold rows?

0

@USAirways / @AmericanAir are incompetent.

0

@JetBlue @Maddie_Flood Your airline sounds outstanding and your Twitter feed is clearly extremely useful. Keep up the great work 😊

2

@JetBlue hey you guys remembered lol! But now my BOS flights delayed... And turn the heat down in T5 it feels hotter than PR.

0

@AmericanAir requested a call back at 1am. My Cancelled Flighted flight through DFW shouldn't take this long to reroute. You're Customer Service lacks

0

@AmericanAir spent hour+ trying to check after to use military ID for luggage then messed up boarding pass & forced into line again.

0