text
stringlengths 12
186
| label
int64 0
2
|
|---|---|
@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/B2Xi4YG5T8 #CheapFlights #FareCompare | 2 |
@AmericanAir Unbelievable that I cannot even wait on hold to speak to a human being to resolve my issue!!!!!!!! The system simply hangs up! | 0 |
@AmericanAir it shouldn't happen but did and has put us and our gear in jeopardy. What steps do you take to protect customers if their items | 0 |
@usairways and @american please get my plane together before I go to Jetblue | 0 |
@united great flight into PVD. Smallest plane I have ever been on and smoothest landing ever! | 2 |
@VirginAmerica your mobile site is broken, shows
"{{header.elevateUser.numOfPointsAvailable || '0' | number}} Points", won't let me checkin | 0 |
@AmericanAir I can't work with them if the call gets cut off while I'm still holding..... Is DFW looking any better tomorrow? | 0 |
@AmericanAir how realistic is it to make an 80 minute domestic to international transfer at JFK for a non US citizen? | 1 |
@SouthwestAir Worst customer service ever. You Cancelled Flightled my connecting flight to NY hours ago & didn't tell me. Now I'm stuck in Tampa. | 0 |
@USAirways Many thanks for your reply! http://t.co/6CGFv02gzb | 2 |
@USAirways thank you! You have always been so good to me. I will follow up. | 2 |
@USAirways hey let flight 1874get to the gate hours Late Flight and no fate with dozens of kids on board | 0 |
@SouthwestAir Can someone rebook me? Please direct message me. | 1 |
@united we are the airline that has Cancelled Flightled flights TOMORROW to the NYC area | 0 |
@USAirways Thank you!!! This whole crew has rocked through bad weather and diversion. Pilot keeping us well informed. #customerservice | 2 |
@united what's the point of asking for details about a #servicedog when you book if your flight crew doesn't read them? (Continued) | 0 |
@USAirways thanks for telling me my flight was on time when the plane was broken. You're an inferior airline. | 0 |
@AmericanAir I know you can't control weather but you can control how you treat customers..#shafted | 0 |
@JetBlue nope. None to be found | 0 |
@USAirways 25 mins after the scheduled departure and still sitting in terminal. Communication would be lovely... http://t.co/pkAxUNYfn2 | 0 |
@SouthwestAir @love_dragonss LAUREN OMG IM DEAD IM SO SO HAPPY FOR YOU YES YES | 2 |
@JetBlue can I change my flight if I already printed my boarding pass? | 1 |
@united I just sent a long note with some suggestions. Thanks for getting back to me. | 1 |
@united with about 25 people trying to get on flights | 1 |
@USAirways Cancelled Flightled flight, 50 person line and one agent helping to rebook. You could've handed this one better. http://t.co/By3vDioSUA | 0 |
@united thank you for fully boarding flight 1689 this morning before noticing we had no pilots. #fail | 0 |
@JetBlue you have to service your remote controllers on my flight I watched equalizer (movie) THREE times because my remote was stuck | 0 |
@united dropped off a luggage at IAD over 2 months ago for repair from damages haven't heard anything about it since, when do I get it back? | 0 |
@united is that all that matters, not the fact that we're at a different destination, we were put through a tremendous amount of stress, | 0 |
@JetBlue thanks! | 2 |
@united delayed another hour | 0 |
@SouthwestAir Landed in Nashville! Thanks for taking care of us! http://t.co/RYXbPLgMnK | 2 |
@SouthwestAir promised 4 rooms until Wednesday, (wentook3) and the hotel charged us $79 per room because we had a pink paper needed white? | 0 |
@AmericanAir been on hold for for over two hours. After waiting 2 hours earlier. Can't get any info on my reservation. How is that ok? | 0 |
@USAirways thank you!! | 2 |
@SouthwestAir very disappointed in your handling of tonight's Cancelled Flighted Dallas flight. Not that it was Cancelled Flighted but no contingencies. | 0 |
^CB how do you know? @SouthwestAir | 1 |
@united Did you get your 757 Model? | 1 |
@AmericanAir I was on a flight for tomorrow and my reservation is coming up. Help me! | 1 |
@SouthwestAir app error - says click here, can't click not hyperlinked http://t.co/IH5w9nfKz2 | 0 |
@united Hi, booked a flight yesterday and received an email w/ confirmation number but today I got this error "no active flight segments" | 1 |
@SouthwestAir thanks for the quick response. Should I call daily it wait the 5 days. | 2 |
@AmericanAir I have tried to talk to someone for almost 6 hrs! you Cancelled Flightled my flight and you won't pick up the phone. pathetic & very sad | 0 |
@AmericanAir I slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface | 0 |
@VirginAmerica on iPad and iPhone, clicking the CHECKIN link in the email I received at 24hrs before flight | 1 |
@united Big thanks to Ms. Winston for assisting me over the phone with a baggage claim issue today. She really went the extra mile! | 2 |
@USAirways thanks. | 2 |
@JetBlue Thanks! I just sent a few DMs. | 1 |
@SouthwestAir got it. Next time I will know about paying extra to make the A Line. | 1 |
@united final destination was booked through United but with quantas. United has not yet contacted Auckland. I am unaware of case ID number | 0 |
@USAirways It wasn't weather this morning. AWE1701 diverted back to BOS due to mechanical issues. So far lost one of 3 days :( | 0 |
@SouthwestAir strives to be 'Customer Centric' in everything they do - communications, advertising, customer journey, etc. #ANAmarketers | 2 |
@USAirways they have all of this at hotels. Still don't have my work folder or business casual clothes. #worst http://t.co/JIEYCat1Ek | 0 |
@JetBlue so I'm penalized for packing lightly, having 1 bag and paying extra for a seat? | 0 |
@SouthwestAir you need to redeem yourself. I lost respect for you tonight #lostbags #filmjobnoequipment | 0 |
@USAirways they finally answered. They were rude and didn't help me at all. | 0 |
“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” inconvience* | 0 |
@SouthwestAir I have never had such awful customer service and conflicting service. Outrageous. | 0 |
@USAirways @AshleyKAtherton Over an hour on hold so far | 0 |
@united UA flight 1247. SFO to LAX took my carry on at gate. I'm Group 2, overhead bins are empty | 1 |
@AmericanAir Thank you! You will see me :) | 2 |
@SouthwestAir I lost my luggage. My birthday wish is to find my luggage. | 0 |
@united why no preferred security line anymore. My TSA pre-check didn't pull on my @SilverAirways partner flight! #Platinum #spoiled | 0 |
@VirginAmerica trying to book a flight & your site is down 😁 | 0 |
@USAirways flt 1820 2rsw could have extended the courtsey of waiting 2min 4 10 of us.... gates closed in r faces. Ur fired | 0 |
@JetBlue it's sunny and gorgeous in ny actually. What's the real reason? | 0 |
@AmericanAir I'll be sticking with @southwest in the future. No change fees, first bag free, and stellar customer service. | 0 |
@USAirways on your website and on your boards at Logan it said it was on time, so we went through security and got to the gate (2) | 1 |
@JetBlue beautiful ride. Thanks again:) | 2 |
@united can you get a gate for UA4727? Turrible. | 0 |
@united a) she's an international. Her phone is on the fritz, I had to get to Chicago from nearly 4 hrs away to figure everything out. | 0 |
@AmericanAir I'm frustrated by all of the @USAirways attitude toward #ExecPlat members. #thenewamerican | 0 |
@JetBlue oh definitely. I kind of only fly JetBlue. | 2 |
@JetBlue I would like the actual email address so I can follow up. thank you. | 1 |
@SouthwestAir You completely let me down tonight. Your gate agents' ambivalence is just too much. How sad for you (& me.) | 0 |
“@JetBlue: Our fleet's on fleek. http://t.co/t2qBGAMfpc” this happened | 1 |
@united 1st u delay my flight for mechanical failure,then 2 hrs on the runway, & 13 hrs Late Flightr I'm still here with a lost bag & no resolution | 0 |
@JetBlue @markie_post I'd like to see Markie too. | 1 |
@SouthwestAir Hi there! I just got my known traveler# and would like to add it to a flight that I already purchased. What's my best option? | 1 |
@JetBlue credit to you for replying. I’ll look forward to hopefully one of those 103 on my flight home tonight :) | 2 |
@AmericanAir stiiiil waiting. Please respond as my flight leaves in 2 1/2 hrs | 0 |
@united Hubby made it by the skin of his teeth! :) | 2 |
@united this is atrocious customer service. | 0 |
@VirginAmerica hi I just booked a flight but need to add baggage, how can I do this? | 1 |
@JetBlue appreciate the response but already spoke to a MCO and their response was "There is nothing we can do" idk if that's what you mean | 0 |
@USAirways this is the aforementioned pilot. @AmericanAir sure you want to merge with these patron hitting hoodlums? http://t.co/C24cEfa9pl | 0 |
@AmericanAir no I've since rebooked with another airline, what I would like is compensation for all the time/money lost! | 0 |
@united bad idea to let 200 people back on the terminal with food vouchers but allow only 15 minutes to get anything. Long lines!! #ua1523 | 0 |
@united will lose my bag but won't give me free pretzels #frauds | 0 |
@USAirways it is the same passenger, just her maiden name ended up as last name through online Flight Booking Problems. Yes, understand non transferable | 0 |
@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/RPdBpX3wNd #CheapFlights #FareCompare | 1 |
@united how can a plane that has been sitting in a hanger all day have numerous mechanical problems. Doesn't anyone actually do maintenance | 0 |
.@AmericanAir @TyWinter it's really the small things--the details--that make an excellent experience or a really irritating one. | 2 |
@USAirways US Airways website. So you double charge people when they book flights now? Apparently you have but I've never been booked twice | 0 |
@AmericanAir I'm on 1024 into Dallas. Do I have any chance of catching 2238 to Boston? Do I need to run from Gate D6 to A15?. | 1 |
@SouthwestAir I tried for 5hrs to contact SW! Twitter, fb, phone, email w/ no reply. 24hrs Late Flightr u respond, what could you do at this point? | 0 |
@united Hello United. You should take care of your call center in Mexico City Office. Terrible attitude from the lady who was helping me. | 0 |
@SouthwestAir just got mine..now where to go?? | 2 |
@JetBlue okay. Names of SJ crew are Alamo, Tatiana. Keep telling me to hold, then leave desk. Ali told me he couldn't help bc going on break | 0 |
@USAirways Sitting in a cesspool of germs on the ground in #PHL for 2 hours now. | 0 |
Subsets and Splits