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homeguide.com | 6.3 Other Information: The Seller is required to give PaymentTechat least 30 days' written notice before changing its product lines, services, trade name, or payment processing methods.PaymentTech may assess the materiality of such changes and, if deemed significant, may either refuse to process subsequent Transaction Data or terminate the Agreement. Additionally, the Seller must promptly notify PaymentTech of any bankruptcy or insolvency proceedings, whether voluntary or involuntary.PaymentTech is also authorized to conduct credit checks on the Seller as needed. The Seller must inform PaymentTech promptly of any significant adverse changes in its financial condition, any intentions of liquidation or major changes in business nature, any transfers or sales of significant assets (25% or more of total assets), or any changes in control or ownership if the Seller or its parent company is not publicly traded. Furthermore, the Seller must notify PaymentTech within three days of becoming aware of any legal actions like judgments or levies affecting a significant portion (25% or more) of its assets. |
homeguide.com | Additional restrictions may apply to other payment methods we offer. Please consult the specific terms for each payment method for more details. |
homeguide.com | 8.8 Notices: Unless stated otherwise within this Agreement, all notices must be provided in writing and can be hand-delivered, faxed, emailed, sent via first-class mail with prepaid postage, or sent through overnight courier. Notices are considered delivered when sent to the addresses mentioned in the Agreement or to any new address provided by either party in writing. |
homeguide.com | Member: The Member is a principal party to this Agreement and facilitates the Seller’s acceptance of Card Brand products. |
homeguide.com | When setting up your Liaison Account, it is imperative to use the true and accurate name of yourself or your business. This name will be displayed on the credit or debit card statements of your customers for all transactions processed using the Payment Services. |
homeguide.com | Due to restrictions from card brands, our partners, or legal requirements, there are certain industries and business activities for which we cannot process payments. Additionally, we choose not to support certain types of businesses for other operational reasons. |
homeguide.com | 6.1 Additional Financial Information: Seller agrees to provide Liaison and/or PaymentTech with financial statements and other financial information regarding the Seller's creditworthiness and ability to meet its obligations under this Agreement. This information must be furnished upon three days' written notice from Liaison and/or PaymentTech at any time. |
homeguide.com | These sections are designed to ensure ongoing compliance and resolution of all financial and legal obligations, protecting both parties’ interests even after the termination of services. |
homeguide.com | We are authorized under the Recovery Authorizations to recover the amount of any chargeback and related charges directly from you. If we anticipate a chargeback might be issued on a transaction, we may withhold the amount in question from your payouts until it is clear whether a chargeback will be processed. This hold will continue until either the chargeback is processed due to a customer complaint, the time period for disputes under applicable law expires, or we determine a chargeback will not occur. |
homeguide.com | Liaison acts as a Third-Party Sender in accordance with the Nacha Operating Rules and facilitates ACH Entries on your behalf. |
homeguide.com | H. Settlement Funds from ACH transactions will be available only after final settlement by the ODFI. If Liaison issues a provisional credit and final settlement is not received, the ODFI may demand a refund, which you are obliged to repay. |
homeguide.com | For the purpose of determining whether these thresholds are met, the gross amount is calculated without adjustments for credits, cash equivalents, discounts, fees, refunds, or other similar deductions. The assessment is based on the taxpayer identification number (TIN) associated with your Liaison Account. |
homeguide.com | 8.4 Parties: This Agreement legally binds the Seller and its heirs, representatives, and approved successors, including those through mergers and acquisitions, or any permitted assigns. |
homeguide.com | Transaction: An exchange of goods or services between the Seller and a Customer using a Card, where consideration is transferred between the two parties. |
homeguide.com | The majority of the fees we charge are driven by interchange rates set by major card networks such as Visa, MasterCard, and others. These interchange rates are the fees that card networks charge for processing payments, and they constitute a significant portion of the total fees that we pass on to you. Our commitment to transparency means we aim to keep these costs as low as possible while providing reliable and secure payment services. Our standard Fee Schedule: |
homeguide.com | 8.1 Application and Credit Check: The Seller confirms that all statements made in its Application related to this Agreement are accurate as of the date the Agreement is signed. The Seller's signature on this Agreement grants PaymentTech the authority to conduct any necessary credit checks on the Seller. |
homeguide.com | You have the option to pass these fees on to your customers at checkout, which the customer will incur fees of 2.9% + 30¢, and we may automatically set this option as the default option in your account. Additionally, under certain circumstances and at our discretion, we may impose a small booking fee to customers during checkout. |
homeguide.com | If we are unable to recover funds for a chargeback for which you are liable, you are required to pay us the full chargeback amount immediately upon demand. You also agree to cover all costs and expenses, including attorneys' fees and other legal expenditures, that we incur in collecting any outstanding amounts from you. |
homeguide.com | PaymentTech commits to indemnifying and protecting the Seller from any losses, liabilities, damages, and expenses resulting from: (a) any breach of warranties, covenants, agreements, or misrepresentations by PaymentTech under this Agreement; or (b) gross negligence or willful misconduct by PaymentTech or its employees in relation to this Agreement. Conversely, the Seller agrees to indemnify and hold PaymentTech harmless from any losses, liabilities, damages, and expenses arising from: (a) any breach of warranties, covenants, agreements, or misrepresentations by the Seller under this Agreement; (b) negligence or willful misconduct by the Seller or its employees in connection with Transactions or the provision of goods and services to Customers; (c) the Seller’s use of the Liaison Service; or (d) any third-party claims, indemnifications, liabilities, or other obligations PaymentTech must fulfill due to actions by the Seller, including those related to any Card Brand or Card-issuing bank. |
homeguide.com | We safeguard merchant funds, including yours, by holding them in pooled bank accounts with those of other merchants. This is done on behalf of you and other merchants (each account a 'Pooled Account'). We exercise sole discretion over the establishment and maintenance of these Pooled Accounts. |
homeguide.com | Chargebacks can be initiated for several reasons: if the customer was not the authorized user of the card or other payment method, if the transaction is disputed, if it is reversed by the Network, our processor, or the customer's financial institution, if there was an authorization issue, or if the transaction was unlawful, suspicious, or violated our General Terms or these Payment Terms. You agree to comply with the chargeback process and accept liability for the outcomes of such disputes. |
homeguide.com | Should you fail to comply with Network Rules or PCI-DSS standards, resulting in the compromise of card information or other security breaches, you may face fines or incur losses that affect Liaison. Under such circumstances, you are required to indemnify and reimburse Liaison immediately for any fines or losses that arise directly or indirectly from your actions or the actions of your agents. |
homeguide.com | When a chargeback occurs, we will request from you the necessary information to assist you in contesting it. You are required to cooperate and provide us with the relevant transaction information at your own expense. You also grant us permission to share information about the chargeback with the customer, their financial institution, and your financial institution to aid in contesting the chargeback. Additionally, we may use any content you have uploaded through the Services to respond to chargebacks on your behalf. |
homeguide.com | Duration of Access: Your authorization allows ongoing data collection by Liaison and Plaid for as long as you use the Financial Services, or as permitted under Plaid’s terms. Although you can withdraw this authorization at any time, the information collected prior to revocation will still be used in accordance with these Terms. |
homeguide.com | We diligently work to rectify any processing errors that come to our attention. If we discover that you've received less money than you were supposed to due to a processing error, we will credit the shortfall to your Liaison Account. You provide us with Recovery Authorizations to handle these adjustments. |
homeguide.com | Liaison, through a 3rd party, allows you to receive payments via cards for goods and services. We support payments from U.S.-issued and many international credit, debit, prepaid, and gift cards ('Cards') from American Express Travel Related Services Company, Inc. ('American Express'), DFS Services, LLC ('Discover'), MasterCard International Inc. ('MasterCard'), and Visa Inc. ('Visa')—collectively referred to as the 'Networks.' You are not obligated to accept all card brands to use our Payment Services, and we reserve the right to modify the cards we accept at any time without notice. |
homeguide.com | You are required to provide a receipt for transactions over $15 and to request that customers personally sign for transactions exceeding $25 when they are present. For all transactions over $15, you must offer a written receipt to your customers, though you may give them the option to accept or decline this receipt. Additionally, at our discretion, it may be optional for a customer to sign for transactions over $25 under certain circumstances, providing flexibility based on the transaction environment or specific customer needs. |
homeguide.com | (g) Timing of Payment: The Seller must ensure that any goods or services charged to a Card are either already delivered or provided at the time of the Transaction, unless otherwise explicitly allowed in the Seller’s Application or pre-approved in writing by PaymentTech. |
homeguide.com | Offline mode is compatible with Tap, Chip and PIN card payments, Google Pay, and Apple Pay transactions. |
homeguide.com | (b) Customer Fulfillment and Dispute Resolution: You commit to fulfilling all obligations to the customer related to the transaction and agree to handle any disputes or complaints directly with the customer. |
homeguide.com | You must clearly display your return or cancellation policy to customers at the time of purchase. When issuing a refund, the amount refunded must include any taxes that were charged and cannot exceed the original total amount shown on the transaction receipt. According to Network Rules, if your return policy prohibits returns or if a customer is dissatisfied, you might still face a chargeback regarding the transaction. |
homeguide.com | You agree to compensate us for utilizing ACH Pay according to the agreed-upon fees. |
homeguide.com | In addition to your obligations under Section 17 of the General Terms, you make several key assurances each time you process a Card transaction through the Payment Services: |
homeguide.com | Contesting chargebacks is a time-sensitive process that involves multiple parties including you, your bank, your customer, their bank, and the card brands. It is crucial that you respond promptly and thoroughly when contesting chargebacks. If a chargeback does not resolve in your favor, we reserve the right to recover the chargeback amount as well as any related fees from your account. |
homeguide.com | Liaison processes payouts of your funds according to a regular schedule, unless you've specified a custom time. Here's how our standard payout timing works: |
homeguide.com | We charge payment processing fees each time a payment is processed, and we are proud to offer some of the lowest fees in the industry. These fees may vary depending on the payment method used. Occasionally, we might need to modify these fees, and we will update our terms in advance of any changes. It is the responsibility of users to regularly check the terms for any updates or changes. Additionally, we are committed to providing transparent communication regarding any adjustments to our fees. |
homeguide.com | P. Relationship to Payment Terms These ACH Pay Terms are incorporated into and form part of the Payment Terms. In the event of a conflict, these specific terms will prevail with respect to ACH Pay. |
homeguide.com | Should any efforts to recover funds from you fail, Recovery Authorizations also encompass your provision to Liaison of new, original authorizations to retrieve all or part of the amount you owe us. This includes authorization to take necessary actions without prior notice to you, regardless of whether a demand has been made under any related terms or agreements and irrespective of the status of the obligation (contingent, matured, or unmatured). These authorizations also adhere to the Network Rules (as defined in these Payment Terms) and the National Automated Clearing House Association - The Electronic Payments Association Operating Rules and Guidelines (“NACHA Rules”). You acknowledge that granting these Recovery Authorizations to us is as legally binding as if you had signed a document containing the same terms. |
homeguide.com | (d) Taxes and Surcharges: The Seller is prohibited from adding any taxes or surcharges to Transactions unless explicitly permitted or required by law. If allowed, such charges must be included in the Transaction amount and not collected separately. |
homeguide.com | Customer: The individual or entity to whom a Card is issued or who is authorized to use the Card. |
homeguide.com | (k) Installment Transactions: Unless explicitly specified in its Application or approved in writing by PaymentTech, the Seller should not engage in Transactions involving installment payments. If installment or deferred payment plans are approved, each installment or deferred payment must have its own Transaction record, set on the dates agreed upon by the Customer. All such installments or deferred payments, whether processed by PaymentTech or not, are considered part of the original Transaction. |
homeguide.com | Card: Any account or proof of an account approved between a Customer and a Card Brand, or their representatives or members, that is accepted by the Seller as payment. This includes credit and debit cards, stored value cards, loyalty cards, electronic gift cards, and other similar payment methods. |
homeguide.com | Same-day Payouts: If you've been processing payments with Liaison for over six months, you can request Same-day payouts. Same-day payouts enable you to receive payouts from your processing activities on the same day or, in certain cases, the next day. Approval for Same-day payouts is at the discretion of Liaison and depends on various factors, including your processing history, chargeback/dispute record, refund history, and other considerations. Liaison reserves the right to decline Same-day payout requests for any reason and can revoke your Same-day payout privileges at any time, without prior notice. Same-day payouts appear in your account for a 1% fee per transfer. |
homeguide.com | Your Liaison Account maintains a log of all transactions processed. It is your responsibility to keep your own records, and you should immediately notify us if you detect any errors or unauthorized activity in your account. |
homeguide.com | Duration of Access: The authorization for collecting Payroll Information remains effective while your Business uses the Financial Services or until your loans are fully serviced, whichever is longer. |
homeguide.com | Funds in your Liaison Account (your 'Balance') are co-mingled with those of other users in one or more Pooled Accounts. We do not voluntarily make these funds available to our creditors in the event of bankruptcy or for any other purposes. Importantly, you will not earn interest or any other earnings on the funds we handle for you. By using our Payment Services, you irrevocably assign to us any rights to interest or other earnings that may accrue on your Balance held in a Pooled Account or Reserve. |
homeguide.com | (a) Authentic Transactions: The Seller is obligated to ensure that all Transactions are genuine. An authentic Transaction is one that occurs between the Seller and the Customer, involves the sale or refund of goods or services legally owned or rightfully sold by the Seller, is conducted on behalf of the Seller (not any third party), and is lawful, authorized by the Customer, non-fraudulent, and fully compliant with this Agreement, applicable laws, and Card Brand Rules. |
homeguide.com | Upon the closure of your Liaison Account, any pending transactions will be canceled. Any remaining funds that we hold for you, minus applicable fees, will be disbursed according to your established payout schedule, adhering to the stipulations in these Payment Terms. If there is an ongoing investigation at the time of account closure, we may retain your funds as necessary. Should the investigation conclude in your favor, indicating that you are entitled to some or all of the funds, they will be released accordingly. |
homeguide.com | Should the funds in your Reserve be insufficient, we may fund the Reserve from any funding source linked to your Liaison Accounts, including transfers made by you, funds due to you, or any available funds in your bank account or other payment instruments registered with us. You grant us a security interest in and lien on any funds held in the Reserve and authorize us to make withdrawals or debits from the Reserve or any linked bank account to cover amounts you owe us, without prior notice. You are required to provide any additional documentation necessary to establish and perfect our security interest in the funds held in the Reserve. This security interest remains in effect for as long as we hold funds in your Reserve. |
homeguide.com | (o) Handling Chargebacks: The Seller is responsible for using reasonable efforts to resolve any disputes with Customers. In the event of a Chargeback, the Seller must promptly respond to all information requests from Liaison. The Seller is prohibited from attempting to charge a Customer again for any item that has been subject to a Chargeback, regardless of the Customer's consent. The Seller bears full liability for all successful Chargebacks and may also be conditionally liable for these Chargebacks until their final resolution according to Card Brand Rules. |
homeguide.com | To access your funds, you must link an ACH-enabled bank account to your Liaison Account. We will transfer the Proceeds to your verified bank account or another account approved by Liaison according to the payout schedule outlined in Section 11. Payouts typically have no fees, but we may charge a 25¢ fee per payout at the discretion of Liaison depending on various factors, including your processing history, chargeback/dispute record, refund history, and other considerations, and subject to change at any time. |
homeguide.com | For businesses with high volumes of card transactions, card brands may mandate that you also sign a direct agreement with them known as a 'Commercial Entity Agreement.' as follows: |
homeguide.com | Through our partnership with Plaid Inc. (“Plaid”), we collect financial data from the institutions you specify by linking a bank account for Financial Services. You empower Plaid and us to access and transmit your personal and financial information, agreeing to the processing, transfer, and storage of this data under our respective Privacy Policies. This Bank Information, which includes bank statements, login credentials, and other sensitive data, will be utilized to evaluate and manage your Financial Services, including eligibility assessments, marketing, loan servicing, fraud monitoring, and compliance with legal regulations. |
homeguide.com | If you are a non-profit or charitable organization qualified to receive donations that donors may deduct for income tax purposes ('Qualified Organization'), it's important to understand that not all payments made to your organization are tax-deductible contributions. You bear the responsibility for accurately classifying each transaction and ensuring that any receipts provided to donors reflect this correctly. |
homeguide.com | L. Violation of Laws You ensure that your use of ACH Pay will not violate any applicable laws or regulations and that no Entry will cause Liaison or an ODFI to breach any legal or regulatory requirements. |
homeguide.com | Each time a payment is processed to your Liaison Account, we will update your account activity on our website and provide you with a transaction confirmation, which will serve as your receipt. Summaries of your Liaison Account activity, including monthly statements, are available on our website and can be accessed for up to one year of account activity. It is your responsibility, except as required by law, to (a) maintain permanent records of all transactions and other data related to your Liaison Account and your use of the Payment Services, and (b) reconcile all transactional information that is associated with your Liaison Account. If you suspect any discrepancies or unauthorized transactions associated with your Liaison Account, you must contact us without delay. |
homeguide.com | This Commercial Entity Agreement ('Agreement') applies to all users of the Liaison, Inc. mobile application, card reader devices, and payment service (collectively, the 'Liaison Service'), who are recognized as 'Commercial Entities' by Visa, Inc. and Mastercard International, Inc. (collectively, the 'Card Brands'). By agreeing to this Agreement, either by signature or electronically, you, the seller ('Seller' or 'you'), are entering into this Agreement to manage the authorization, conveyance, and settlement of transactions processed through the Liaison Service. |
homeguide.com | (j) Refunds and Credits: Any credit issued to a Customer’s Card account must correspond to a refund for a previously processed Transaction involving the same Card and originally submitted through PaymentTech. |
homeguide.com | E. Compliance You commit to abiding by the Nacha rules, guidelines, and bylaws (available on the Nacha website), as well as other relevant laws and regulations applicable to ACH transactions, such as the Uniform Commercial Code Article 4A or the Electronic Fund Transfers Act (Regulation E), as applicable. These rules and regulations are included within the 'Network Rules' definition under the Payment Terms, with Nacha classified as one of the 'Networks.' |
homeguide.com | N. Additional Limitation of Liability Liaison is not liable for actions or inactions by an ODFI or third party that affect the provision of ACH Pay. |
homeguide.com | To ensure you receive your Proceeds without delay, you must either link a qualifying bank account or request a check. |
homeguide.com | Seller, you, your: The entity identified in the Application as the Seller. |
homeguide.com | You agree to protect, defend, and hold harmless Liaison and Plaid from any claims, losses, or damages arising from your use of the Financial Services, any breach of these Terms, or any violation of law or third-party rights. |
homeguide.com | In addition to accepting card payments, Liaison may offer you additional payment methods. We reserve the right to add or remove these payment methods at any time, providing reasonable notice to you. These additional payment methods come with specific terms as outlined below: |
homeguide.com | J. Rejection Liaison or an ODFI may reject any Entry that does not comply with these terms or the Network Rules, or if you are not in compliance with the ACH Pay Terms. |
homeguide.com | By utilizing the payment processing services provided by Liaison, Inc. (Liaison,” “we,” “our,” or “us”), along with any other payment methods that may be offered by Liaison from time to time ('Payment Services'), you consent to adhere to the General Terms of Service ('General Terms'), these supplementary Payment Terms, and all other applicable terms, policies, and guidelines associated with the Services (as defined in the General Terms). If you are accessing the Payment Services on behalf of a business, this business agrees to these terms, and you confirm that you have the authority to commit that business or entity to these terms. The Payment Services are intended solely for business use within the fifty states of the United States of America and the District of Columbia. Unless specified otherwise, terms defined in the General Terms retain their meaning here. |
homeguide.com | You certify that your use of the Payment Services through Liaison involves transactions that are 'reportable payment transactions' as defined in United States Treasury Regulations section 1.6050W–1(a)(3) and relevant state and local regulations, which typically include payments for goods and services. |
homeguide.com | You grant us the authority to act as your payment processing agent, which encompasses the management, receipt, and distribution of funds on your behalf. You also empower us to retrieve funds from you as necessary. |
homeguide.com | In cases of chargebacks, we reserve the right to hold the disputed amounts in a Reserve. If you have pending chargebacks, we may delay payouts from your Liaison Account. Should a chargeback be confirmed, and you lose the dispute, you agree to reimburse us the full amount of the chargeback, plus any associated fees, fines, or penalties as outlined in the Fee Schedule or assessed by a Network or our processor. |
homeguide.com | These terms apply to you if you use Liaison's payment processing services such as those described on our Payment Processing Services page. To learn more about our privacy practices, please see our privacy notices. |
homeguide.com | Similarly, Plaid assists in collecting data from payroll providers when you link a payroll account. This data, necessary for evaluating and managing your business loans, includes payroll details and employee information. As with Bank Information, you authorize the use and long-term storage of this Payroll Information under the conditions outlined in our Privacy Policies. |
homeguide.com | (f) Limitations on Transactions for Existing Debts: The Seller is prohibited from processing Transactions for any purposes other than current, legitimate sales. Specifically, Transactions must not be used to collect on dishonored checks, or to transfer, refinance, or collect on existing or prior debts or obligations. Additionally, the Seller must not attempt to charge a Customer again for an item that previously resulted in a chargeback, regardless of the Customer's consent. All Transactions must be enforceable and collectible, and the Seller should not submit any Transaction known to be otherwise. |
homeguide.com | Certain provisions of our agreement will continue to apply even after our relationship has ended. The following sections of these Payment Terms will survive termination, in addition to any provisions specified in Section 13 of the General Terms: |
homeguide.com | A. ACH Pay As a Third-Party Sender under the Nacha Operating Rules, Liaison provides a service that allows you, as the Originator, to initiate both debit and credit ACH Entries to your customers' accounts. By electing to use the ACH Pay Service, you authorize the Originating Depository Financial Institutions (ODFIs) that partner with Liaison to originate these Entries on your behalf. |
homeguide.com | Your Proceeds will be automatically sent to your valid, linked US bank account at the end of the business day before 5 PM PT (8 PM Eastern Time), except for proceeds received on Fridays, which are initiated the following Sunday before 5 PM PT. If you set a custom close of day for your business, Liaison will accumulate Proceeds for the 24-hour period ending at your specified custom time and initiate the payout at the end of that business day. This allows for more flexibility in managing when you receive your funds. |
homeguide.com | Handling credit card information obligates you to comply with the Payment Card Industry Data Security Standards (PCI-DSS) and the card brands' rules. If you store, process, or transmit cardholder data, adherence to these security standards is mandatory. You must also participate in forensic investigations when required by Liaison or its partners. For more information and tools to assess your compliance, please visit http://www.visa.com/cisp and https://www.mastercard.com/sdp. |
homeguide.com | You recognize that these Financial Services are intended solely for business-related purposes. By accepting these Terms, you confirm your authority to bind the Business to these agreements. |
homeguide.com | C. Transaction Limits Your transactions through ACH Pay must comply with the limits set by Liaison and adhere to the Nacha Operating Rules. Liaison reserves the right to alter these limits at any time, provided you are notified reasonably in advance. |
homeguide.com | Liaison reserves the right to terminate your use of the Payment Services at any time and for any reason. Termination of these terms does not absolve you of the responsibility to settle any accrued fees or costs, chargebacks, and other amounts owed to us as outlined in these Payment Terms or the General Terms of Service. Even if your access to Payment Services is terminated, you may still be eligible to use other Liaison products, at our discretion. |
homeguide.com | 8.10 Force Majeure: Neither party shall be held liable for delays or nonperformance caused by events beyond their reasonable control, including but not limited to fires, telecommunications or utility failures, power or equipment failures, labor disputes, riots, wars, terrorist attacks, or acts of God. However, this provision does not excuse or affect the liabilities and obligations of either party concerning Chargebacks, refunds, or the delivery of products and services. |
homeguide.com | Liaison Shop Sales and Return Policy: Thank you for choosing Liaison for your hardware needs. This policy governs the purchase and return of both Liaison-branded hardware ('Liaison Hardware') and third-party hardware and accessories ('Third Party Hardware,' collectively with Liaison Hardware, 'Products') from Liaison. |
homeguide.com | In the context of the Payment Services, you authorize us to manage the settlement of proceeds from each card transaction and other authorized payment methods by generating a paper draft or electronic funds transfer. This is done after deducting any applicable fees (as defined in Section 4) (“Proceeds”). These authorizations will remain effective until your Liaison Account is either closed or terminated, or until all funds held on your behalf are disbursed. Our receipt of transaction funds fulfills your customer's payment obligations to you. We will then transfer to you the funds we have received on your behalf, minus any amounts due to us, and subject to any conditions related to Chargebacks (as defined in Sections 18-21) or Reserves (as defined in Section 14). |
homeguide.com | Card Brand: Any payment method provider whose services are accepted by PaymentTech for processing transactions. This includes major entities like Visa, MasterCard, Discover, as well as other credit and debit card providers, and providers of gift cards and loyalty programs. It also includes the Payment Card Industry Security Standards Council. |
homeguide.com | Card Brand Rules: The ongoing rules, bylaws, and regulations established by the Card Brands that govern the use and processing of their payment methods. |
homeguide.com | For businesses with high volumes of card transactions, card brands may mandate that you also sign a direct agreement with them known as a 'Commercial Entity Agreement.' |
homeguide.com | This Agreement becomes effective when the Seller accepts it, either through electronic acknowledgment or other means, and remains in effect as long as the Seller uses the Liaison Service, unless terminated by either the Seller or PaymentTech. The Agreement will automatically terminate if the Seller Agreement expires or is terminated. PaymentTech may also terminate this Agreement at any time if there is a breach by the Seller of this Agreement or the Seller Agreement, or if the payment processing relationship between Liaison and PaymentTech ends. Additionally,PaymentTech can terminate this Agreement with written notice under several circumstances, including but not limited to: (a) the Seller conducts irregular Transactions, incurs excessive Chargebacks, or presents a financial, reputational, or legal risk in PaymentTech’s opinion; (b) the Seller fails to meet any key obligations or conditions of this Agreement or the Seller Agreement, such as funding or establishing a required reserve account; (c) a bankruptcy or insolvency proceeding is initiated by or against the Seller and remains undismissed or unstayed for 60 days, or if such proceedings result in an order against the Seller; (d) any Card Brand advises PaymentTech or its members that it no longer accepts the Seller’s Transaction Data or requires the termination or restriction of this Agreement; (e) the Seller or any controlling person of the Seller is listed in a database of high risk or terminated Sellers maintained by the Card Brands; or (f) the Seller acts in a manner that could damage the goodwill of any Card Brand,PaymentTech, or Liaison, or poses an undue risk to them. |
homeguide.com | Customer service for your business is solely your responsibility. While we provide support for the Payment Services you utilize, all other aspects of customer service related to your products or services fall under your purview. This includes managing policies and handling issues concerning pricing, order fulfillment, cancellations, returns, refunds, adjustments, rebates, product functionality and warranty, technical support, and customer feedback related to your business operations. |
homeguide.com | If you do not engage in payment processing through your Liaison Account for a prolonged period or fail to link a valid bank account, your Balance may be deemed 'unclaimed' or 'abandoned.' In such cases, Liaison will notify you as required by applicable law and provide directions for transferring your Balance. Should funds still remain in your account, Liaison is obligated to escheat such funds as dictated by law or, where permitted, retain them within Liaison. |
homeguide.com | Refunds must be processed through your Liaison Account and can be done up to 120 days from the date the original payment was accepted. Note that if you are using Liaison Online Store, partial refunds might not be supported. If there are insufficient funds in your Liaison Account to cover a refund, we reserve the right to withdraw the necessary amount from any registered payment instrument, connected Liaison Accounts, or any Reserve, to complete the refund to your customer’s Card. It's important to note that Liaison does not refund the transaction fees when you process a refund; the entire purchase amount is returned to the customer. Liaison does not handle returns of goods or services on your behalf. |
homeguide.com | If there are heightened risks associated with your business, we may need to withhold funds or require you to maintain funds in a reserve account (a 'Reserve') to protect against potential losses. This Reserve can be used to secure your obligations under any agreement with Liaison or to satisfy obligations required by creditors or governmental authorities, such as levies, liens, or garnishments. |
homeguide.com | You must not attempt to process transactions that are illegal or unauthorized. We reserve the right to refuse, refund, or decline to authorize or settle any transaction that we believe violates our terms or any agreement with Liaison, or if we think it could bring harm to you, your customers, or us. 'Harm' includes, but is not limited to, exposure to fraud and other criminal activities. Should we suspect that your Liaison Account is being used for unauthorized, illegal, or criminal purposes, you expressly authorize us to share information about you, your Liaison Account, and any related transactions with law enforcement and, if necessary, our payment processing and financial institution partners. |
homeguide.com | After termination, all obligations and rights pertaining to Transaction Data submitted prior to termination will still be upheld. Furthermore, certain provisions intended to continue after termination, such as indemnification and limitations of liability, will remain in effect. |
homeguide.com | PaymentTech will rectify any errors in Transaction Data at its own expense if the errors result from PaymentTech's actions or system malfunctions. However, PaymentTech's financial liability for any failure to perform under this Agreement will not exceed the total fees (excluding Card Brand fees, third-party fees, interchange, assessments, penalties, and fines) paid toPaymentTech over the six months preceding the occurrence of the liability. Except as explicitly stated in this Agreement and barring the Seller’s non-compliance with security standards, no party—including directors, officers, employees, or affiliates—will be liable for indirect, special, incidental, consequential, or punitive damages, or for any loss, theft, disappearance, or damage to electronically transmitted data related to this Agreement. All parties recognize that this is a service agreement and the Uniform Commercial Code does not apply. PaymentTech and its member expressly disclaim all implied warranties, including those of quality, suitability, merchantability, and fitness for a particular purpose, regardless of any previous dealings, customs, or practices related to the services provided under this Agreement or any goods provided incidentally to these services. |
homeguide.com | Liaison reserves the right to request further information about you or your business at any time to verify your compliance and maintain the integrity of our services. This may include, but is not limited to, requesting copies of invoices from your suppliers, a government-issued identification (such as a passport or driver's license), a business license, or other pertinent documentation. Additionally, we may request permission to inspect your business premises. |
homeguide.com | If you decline to provide the requested information or deny access for an inspection, it may lead to the suspension or termination of your Liaison Account. |
homeguide.com | 8.3 Assignment: PaymentTech retains the right to assign this Agreement to another entity that qualifies under Card Brand Rules to fulfill the obligations herein. The Seller may not assign or transfer its rights or delegate its duties under this Agreement without the express written consent of PaymentTech. Failure to obtain such consent may lead to termination of this Agreement. Any approved successor or assignee must comply with additional requirements or execute further documentation as requested by PaymentTech to continue processing Transactions. |
homeguide.com | Failure to fully pay the amounts you owe us upon demand constitutes a breach of these terms. You will be liable for any costs and expenses associated with our efforts to collect these amounts, including attorneys' fees, legal expenses, collection agency fees, and any applicable interest. |
homeguide.com | Returns: If you are dissatisfied with your purchase, you can return the Products within thirty (30) days of delivery, provided they are in their original condition and packaging, and you include the original packing slip. Note that iPads and other Apple products must be returned unopened; opened packages of these items are non-returnable. We will refund the full purchase price and cover return shipping costs. Products must be returned complete with all components. Products purchased on installment plans must be returned in full, not partially. Refunds will be issued to the original payment method. Products bought through authorized retailers must be returned according to their return policies. |
homeguide.com | As a Qualified Organization, you may issue electronic receipts to your donors through Liaison by filling out the necessary details in the “Account” section of our website. You must recognize that not all contributions may qualify as deductible for federal, state, and/or local tax purposes. You assume all responsibility for classifying transactions and providing appropriate receipts or invoices to your donors and/or customers. Liaison disclaims any responsibility or liability in this regard, and you agree to indemnify, defend, and hold Liaison harmless from any damages, losses, taxes, and any other expenses or costs related to this matter. |
homeguide.com | By processing transactions through Liaison, you uphold these standards and take responsibility for the integrity and legality of your business operations as they relate to the use of our Payment Services. |
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