ReliableAI/Irish-English-Parallel-Collection

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eclr:11205	láithreán Gréasáin : https : / / www.electricireland.ie / ei / home / index.jsp R-phost : Service @ electricireland.ie	Homepage : https : / / www.electricireland.ie / ei / home / index.jsp Email : service @ electricireland.ie
eclr:11206	láithreán Gréasáin : http : / / www.cer.ie / customer-care R-phost : energycustomers @ cer.ie	Homepage : http : / / www.cer.ie / customer-care Email : energycustomers @ cer.ie
eclr:11207	láithreán Gréasáin : http : / / www.esb.ie / esbnetworks / en / home / index.jsp R-phost : esbnetworks @ esb.ie	Homepage : http : / / www.esb.ie / esbnetworks / en / home / index.jsp Email : esbnetworks @ esb.ie
eclr:11208	mura bhfaightear léamh faoi cheann 48 uair an chloig , eisítear bille measta .	if a reading is not received within 48 hours , an estimated bill is issued .
eclr:11209	má bhí an teach dínasctha ar feadh tréimhse níos lú ná 2 bhliain , beidh ort comhaontú soláthair baile a iarraidh ar do sholáthraí .	if the house has been disconnected for less than 2 years , you will need to apply to apply to your supplier for a domestic supply agreement .
eclr:11210	má bhí an teach dínasctha le breis is 2 bhliain beidh ort nasc nua a iarraidh ar ESB Networks .	if the house has been disconnected for more than 2 years you will have to apply to ESB Networks for a new connection .
eclr:11211	má bhí an teach dínasctha le breis is 6 mhí beidh ort seiceáil agus deimhniú a fháil don sreangra sular féidir é a athnascadh .	if the house has been disconnected for more than 6 months you will also have to get the wiring checked and certified before it can be reconnected .
eclr:11212	más teach nó árasán nua an ceann a bhfuil tú ag bogadh chuige , ba chóir duit teagmháil a dhéanamh le do sholáthraí leictreachais agus le ESB Networks mar a luadh thuas .	if the house or apartment to which you are moving is new , you should contact your electricty supplier and ESB Networks as mentioned above .
eclr:11213	má bhí duine ina chónaí roimhe sa teach nó san árasán a bhfuil tú ag bogadh chuige , ba chóir duit Léamh Méadar BSL a ghlacadh nuair a ghlacann tú freagracht as an áitreabh .	if the house or apartment to which you are moving was previously occupied , you should take an ESB Meter Reading when you take over responsibility for the premises .
eclr:11214	mura mbíonn tú in ann do ghearán a réiteach le do sholáthraí nó le ESB Networks is féidir leat do ghearán a thabhairt chuig an Rialtóir .	if you are unable to resolve your complaint with your supplier or with ESB Networks you can take your complaint to the Regulator .
eclr:11215	tá eolas maidir le cóid chleachtais ar fáil anseo .	information on codes pf practice is available here .
eclr:11216	tá eolas ar nósanna imeachta an Rialtóra maidir le gearáin a láimseáil ar fáil anseo .	information on the Regulator ' s complaints handling procedures is available here .
eclr:11217	i Samhain 2007 tháinig an Margadh Aonair Leictreachais i bhfeidhm agus bhí leictreachas mórdhíola i bPoblacht na hÉireann agus i dTuaisceart Éireann á thrádáil ar bhonn uile-oileánda .	in November 2007 a Single Electricity Market ( SEM ) came into effect with the trading of wholesale electricity in Ireland and Northern Ireland on an all-island basis .
eclr:11218	Réamhrá Is é an rialtóir do mhargaí leictreachais agus gáis nádúrtha in Éirinn ná an Coimisiún um Rialáil Fuinnimh ( CRF ) .	Introduction The regulator for the electricity and natural gas markets in Ireland is the Commission for Energy Regulation ( CER ) .
eclr:11219	bunaíodh é ar dtús in 1999 faoin Acht um Rialáil Leictreachais 1999 .	it was initially established in 1999 under the Electricity Regulation Act 1999 .
eclr:11220	bhí saoirse ansin ag custaiméirí ar mhórmhéid a úsáideann 4 uair an chloig gigeavata cumhachta nó níos mó a soláthraí leictreachais féin a roghnú .	larger customers using 4 gigawatt hours or more of power per year became free to choose their own electricity supplier .
eclr:11221	tá tuilleadh eolais ar fáil inár ndoiciméad maidir leis an rialtóir .	more information is available in our document on the regulator .
eclr:11222	tá tuilleadh eolais ar athrú fáil ar láithreán gréasáin an Rialtóra .	more information on switching is available on the Regulator ' s website .
eclr:11223	naisc nua / fiosrúcháin faoi voltas / méadrú , srl . : Teil : 1850 372 757 Teip ar an Soláthar / Éigeandálacha ( 24 uair a chloig ) Teil : 1850 372 999	new connections / voltage queries / metering , etc . : Tel : 1850 372 757 Supply Failure / Emergencies ( 24 hour ) Tel : 1850 372 999
eclr:11224	P.O. 11934 Bosca Baile Átha Cliath 24 Éire	P.O. Box 11934 Dublin 24 Ireland
eclr:11225	Bosca PO 841 Oifig Seachadta Cathrach Theas An Tóchar Corcaigh Éire	PO Box 841 South City Delivery Office Togher Cork Ireland
eclr:11226	maidir leis an léamh sin , is féidir é a fháil ach an méadar féin a léamh nó is féidir leis an gcustaiméir an léamh a chur isteach .	readings can be actual readings obtained by the meter reader or readings submitted by the customer .
eclr:11227	seirbhísí do dhaoine breacaosta agus do dhaoine le míchumais Ceanglaítear ar gach soláthraí seirbhíse do chustaiméirí baile foirmeacha cumarsáide neamhchaighdéanacha a thairiscint dá chustaiméirí .	services for older people and people with disabilities All suppliers of domestic customers are required to offer non-standard forms of communication to its customers .
eclr:11228	Ceanglaítear ar sholáthraithe a chinntiú freisin nach ngearrtar an tseirbhís ar chustaiméirí scothaosta le linn mhíonna an gheimhridh ( Samhain - Márta ) má bhíonn deacrachtaí acu billí a íoc .	suppliers are also required to ensure that elderly customers who are registered with them are not cut off in the winter months ( November - March ) if they run into payment difficulties .
eclr:11229	Ceanglaítear ar sholáthraithe raon roghanna a thairiscint do chustaiméirí maidir lena mbillí a íoc .	suppliers are required to offer a range of options to customers for paying their bills .
eclr:11230	cuirfidh leictreoir an tógálaí an soláthar leictreachais ar siúl i do theach / árasán .	the builder ' s electrician will switch on the electricity supply in your home .
eclr:11231	Rialálann sé na táillí a bhaineann leis na gréasáin tarchuradóireachta agus dáileacháin leictreachais freisin .	the Commission for Energy Regulation also regulates the charges associated with the electricity transmission and distribution networks .
eclr:11232	tá sraith treoirlínte ag an Roinn leis na daoine a bheidh incháilithe a chinneadh .	the Department has a set of guidelines to determine who is eligible .
eclr:11233	tá Cairt Chustaiméirí ESB Networks ar fáil anseo .	the ESB Networks Customer Charter is available here .
eclr:11234	cuirtear an t-eolas a thugann tú ar aghaidh chuig ESB Networks freisin ionas go mbíonn sé ar an eolas faoi do riachtanas nuair a dhéanann sé teagmháil leat nó nuair a thugann sé cuairt ort .	the information you supply is also passed on to ESB Networks so it is aware of your need when contacting or visiting you .
eclr:11235	osclaíodh an margadh leictreachais mhiondíola d ’ iomaitheoirí go hiomlán i mí Feabhra 2005 .	the retail electricity market opened fully to competition in February 2005 .
eclr:11236	is é an voltas caighdeánach leictreachais i bPoblacht na hÉireann ná 230V a.c. , ainmniúil , ag 50Hz , agus úsáidtear plugaí trí phionna IS411 ( BS 1363 ) .	the standard electricity voltage in Ireland is 230V a.c. , nominal , at 50Hz , with plugs being of the 3 pin IS411 ( BS 1363 ) type .
eclr:11237	( córas Idirghníomhach Freagartha Gutha is ea é seo a bhíonn ar fáil 24 uair an chloig in aghaidh an lae ) .	( this is an Interactive Voice Response System that is available 24 hours every day . )
eclr:11238	faoin Acht um Sheirbhísí Uisce 2013 , is é an rialtóir le haghaidh seirbhísí uisce agus fuíolluisce poiblí .	under the Water Services Act 2013 , it is the regulator for public water and wastewater services .
eclr:11239	nuair is féidir , ba chóir duit an léamh seo a chomhaontú leis an sealbhóir atá ag imeacht agus comhaontú soláthair baile a iarraidh ar do sholáthraí .	where possible , you should agree this reading with the departing occupier and apply to your supplier for a domestic supply agreement .
eclr:11240	cé gur éirigh le hiomaíochas teacht chun cinn idir soláthraithe sa chuid den mhargadh a fhreastalaíonn ar chustaiméirí gnó , tá easpa iomaíochais ann i margadh na gcustaiméirí baile .	while competition between suppliers has developed successfully in the business end of the market , there has been a lack of competition in the domestic market .
eclr:11241	is féidir leat tuilleadh a fháil amach faoin bpróiseas le nasc nua a iarraidh ar láithreán gréasáin ESB Networks .	you can find out more about applying for a new connection on ESB Networks ' s website .
eclr:11242	is féidir leat tuilleadh a léamh faoin eolas a sholáthraítear ar bhillí anseo .	you can read more about the information supplied on bills here .
eclr:11243	Ceanglaítear ar do sholáthraí eolas caighdeánach a chur san áireamh le do bhille .	your supplier is required to include a standard set of information on your bill .
eclr:11244	beidh ort Comhaontú Soláthair Baile a iarraidh ar Sholáthar Custaiméirí BSL freisin .	you will also have to apply to an electricity supplier for a Domestic Supply Agreement .
eclr:11245	4 Bóthar Fhearchair Baile Átha Cliath 2 Éire Uaireanta Oscailte : - Línte oscailte Luan - Aoine 9rn - 6in	4 Harcourt Road Dublin 2 Ireland Opening Hours : - Lines open Monday - Friday 9am - 6pm
eclr:11246	Banc Ceannais na hÉireann Rialachán Airgeadais	Central Bank of Ireland Financial Regulation
eclr:11247	láithreán Gréasáin : http : / / www.centralbank.ie / regulation / Pages / home.aspx R-phost : enquiries @ centralbank.ie	Homepage : http : / / www.centralbank.ie / regulation / Pages / home.aspx Email : enquiries @ centralbank.ie
eclr:11248	láithreán Gréasáin : http : / / www.consumerhelp.ie /	Homepage : http : / / www.consumerhelp.ie /
eclr:11249	mura bhfuil tú sásta leis an gcaoi a ndéileáiltear le do ghearán , is féidir leat gearán níos foirmiúla a dhéanamh do bhainistíocht shinsearach ag an soláthróir sheirbhís airgeadais .	if you are not satisfied with how your complaint is dealt with , you can make a more formal complaint to senior management at the financial service provider .
eclr:11250	mura bhfuil tú sásta go fóill go bhfuil do ghearán á láimhseáil go cóir ag an ngnólacht , is féidir leat do ghearán a chur chuig an Ombudsman um Sheirbhísí Airgeadais .	if you are still not satisfied that your complaint is being dealt with fairly by the firm , you may take your complaint to the Financial Services Ombudsman .
eclr:11251	Réamhrá Tá Banc Ceannais na hÉireann freagrach as rialachán ghnólachtaí sheirbhís airgeadais in Éirinn .	Introduction The Central Bank of Ireland is responsible for the regulation of all financial services firms in Ireland .
eclr:11252	Cruthaigh an tAcht um Athchóiriú an Bhainc Cheannais 2010 , a thosaigh ar 1 Deireadh Fómhair 2010 , comhlacht aonair nua ar a dtugtar Banc Ceannais na hÉireann atá freagrach as baincéireacht cheannais agus rialachán airgeadais .	the Central Bank Reform Act 2010 , which commenced on 1 October 2010 , created a new single body called the Central Bank of Ireland which is responsible for both central banking and financial regulation .
eclr:11253	cuireann an Ghníomhaireacht Náisiúnta do Thomhaltóirí ( NCA ) eolas ar fáil do thomhaltóirí maidir leis na cearta agus ar na costais , rioscaí agus na buntáistí a bhaineann le táirgí airgeadais éagsúla .	the National Consumer Agency ( NCA ) provides information to consumers on their rights and on the costs , risks and benefits of different financial products .
eclr:11254	Coinníonn an NCA láithreán gréasáin airgeadais do thomhaltóirí .	the NCA maintains financial information on its website for consumers .
eclr:11255	céard a rialaíonn Banc Ceannais na hÉireann ?	what does the Central Bank of Ireland regulate ?
eclr:11256	cad is cód iompair ann ?	what is a code of conduct ?
eclr:11257	is féidir leat tuilleadh a léamh faoi ghearán a dhéanamh in ár gcáipéis : gearán a dhéanamh faoi sholáthróir sheirbhís airgeadais .	you can read more about making a complaint in our document : making a complaint about a financial service provider .
eclr:11258	3ú Úrlár Teach Lincoln Plás Lincoln Baile Átha Cliath 2 Éire	3rd Floor Lincoln House Lincoln Place Dublin 2 Ireland
eclr:11259	4 Bóthar Fhearchair Baile Átha Cliath 2 Éire Uaireanta Oscailte : - Línte oscailte Luan - Aoine 9rn - 6in	4 Harcourt Road Dublin 2 Ireland Opening Hours : - Lines open Monday - Friday 9am - 6pm
eclr:11260	bíonn eagraíochtaí a fhaigheann réiteach malartach ar dhíospóidí solúbtha agus déileálann siad le díospóidí ó thomhaltóirí agus ó ghnóthaí araon .	alternative dispute resolution organisations are flexible and deal with disputes from both consumers and businesses .
eclr:11261	dámhachtainí Is féidir leis an Ombudsman dámhachtainí a dhéanamh suas go dtí teorainneacha áirithe ( 250,000 euro ) .	awards The Ombudsman can make awards up to certain limits ( 250,000 euro ) .
eclr:11262	is féidir leis an mBiúró Iasachtóirí Morgáiste áirithe agus an VHI a fhiosrú freisin má dhéantar gearán ina gcoinne .	certain Mortgage Lenders and the VHI may also be investigated by the Bureau if there is a complaint made against them .
eclr:11263	( ba chóir go mbeadh sonraí teagmhála ar fáil ón mbanc nó trí fhéachaint ar a suíomh gréasáin ) . .	( contact details should be available from the bank or by looking at their website ) .
eclr:11264	is é do chúram féin iad na costais a bhaineann le gairmí a fhostú faoi na cúinsí seo .	costs associated with hiring a professional under these circumstances are your own responsibility .
eclr:11265	an Lárionad Eorpach do Thomhaltóirí ( ECC ) Cuireann an ECC seirbhís faisnéise agus comhairle saor in aisce ar fáil ar chearta tomhaltóirí faoi dhlí an AE .	European Consumer Centre ( ECC ) The ECC provides a free information and advice service on consumer rights under EU law .
eclr:11266	láithreán Gréasáin : http : / / www.consumerhelp.ie /	Homepage : http : / / www.consumerhelp.ie /
eclr:11267	láithreán Gréasáin : http : / / www.eccireland.ie / R-phost : info @ eccireland.ie	Homepage : http : / / www.eccireland.ie / Email : info @ eccireland.ie
eclr:11268	láithreán Gréasáin : http : / / www.financialombudsman.ie / R-phost : enquiries @ financialombudsman.ie	Homepage : http : / / www.financialombudsman.ie / Email : enquiries @ financialombudsman.ie
eclr:11269	cén chaoi a n-oibríonn réiteach malartach ar dhíospóidí ?	how does alternative dispute resolution work ?
eclr:11270	conas iarratas a dhéanamh Tá réimse eagraíochtaí agus gníomhaireachtaí ann atá in ann cabhrú leat do chearta a fhorfheidhmiú i gcúinsí ar leith .	how to apply There is a range of organisations and agencies that can help you to enforce your rights in specific circumstances .
eclr:11271	má tá tú míshásta go fóill , féadfaidh tú do ghearán a thabhairt chuig Biúró Ombudsman na Seirbhísí Airgeadais .	if you are still unsatisfied , you may take your complaint to the Financial Services Ombudsman ’ s Bureau .
eclr:11272	más gearán i gcoinne miondíoltóra nó soláthróir seirbhíse i mBallstát eile den AE é do ghearán is féidir le LET Éire comhairle a chur ar fáil duit maidir le do chearta a fhorfheidhmiú	if you live in Ireland and your complaint is against a retailer or service provider in another EU Member State the European Consumer Centre Ireland will be able to provide you with advice on enforcing your rights .
eclr:11273	sa mhullach air sin , tá an NCA freagrach as réimse fairsing dlíthe um chosaint tomhaltóirí a fhorfheidhmiú .	in addition , the NCA is responsible for the enforcement of a wide range of consumer protection laws .
eclr:11274	Information Is cuideachta í soláthraí seirbhíse airgeadais in Éirinn a phléann le coigilt airgid , le hárachas , le baincéireacht , le stocbhróicéireacht nó le seirbhís airgeadais éigin eile .	information A financial service provider in Ireland is a firm that deals with saving money , insurance , banking , stockbroking or other financial service .
eclr:11275	eolas Má bhíonn díospóid agat le comhlacht in Éirinn nó in aon áit eile san AE ba chóir duit ar an gcéad dul síos iarracht a dhéanamh an díospóid a réiteach go díreach leis an gcomhlacht .	information If you have a dispute with a company in Ireland or elsewhere in the EU you should attempt to solve the dispute in the first instance directly with the company .
eclr:11276	tá siad mar chuid den líonra atá ar fud an AE agus déanann an Ghníomhaireacht Náisiúnta do Thomhaltóirí agus an Coimisiún Eorpach iad a chomh-mhaoiniú .	it is part of an EU-wide network and is jointly financed by the National Consumer Agency and the European Commission .
eclr:11277	ionad Macra 1 Sráid na Faiche Baile Átha Cliath 7 Éire	Macro Centre 1 Green Street Dublin 7 Ireland
eclr:11278	tugtar eagraíochtaí Réiteach Malartach ar Dhíospóidí ar eagraíochtaí a sholáthraíonn bealaí malartacha chun díospóidí thromchúiseacha a réiteach .	organisations that provide alternative ways of resolving serious disputes are called Alternative Dispute Resolution organisations .
eclr:11279	is féidir leis na daoine ar tairgeadh seirbhísí dóibh nó a lorg soláthar seirbhíse ón institiúid airgeadais gearáin a thabhairt chuig an mBiúró freisin .	people who have been offered services or have sought the provision of service from the financial institution can also make complaints to the Bureau .
eclr:11280	Rataí Tá na seirbhísí ó Bhiúró Ombudsman na Seirbhísí Airgeadais saor in aisce .	rates Services from the Financial Services Ombudsman Bureau are free .
eclr:11281	is í aidhm na rialálaithe iomaíocht a chur chun cinn ach a chinntiú go mbeidh dóthain seirbhísí ar phraghsanna réasúnta ag tomhaltóirí soghonta .	Regulators aim to promote competition while ensuring vulnerable consumers have sufficient services at reasonable prices .
eclr:11282	Cuimhnigh nach nglacfaidh Ombudsman na Seirbhísí Airgeadais le cás ach amháin tar éis d ' ídiú mheicníocht na ngearán foirmiúil de chuid na hinstitiúide airgeadais .	remember , the Financial Services Ombudsman will only take on a case after the formal complaints mechanism of the financial institution has been exhausted .
eclr:11283	ó 7 Feabhra 2013 , ní féidir leis gearáin a shaothrú i gcoinne Chorparáid na hÉireann um Réiteach Bainc ( IBRC ) gan toiliú na hArd-Chúirte .	Since 7 February 2013 , it cannot pursue complaints against the Irish Bank Resolution Corporation ( IBRC ) without the consent of the High Court .
eclr:11284	go bunúsach , tá ceithre phríomhchineál eagraíochta ann a fhaigheann Réiteach Malartach ar Dhíospóidí .	some organisations have a number of functions in addition to dealing with consumer complaints .
eclr:11285	Forfheidhmíonn roinnt comhlachtaí gairmiúla agus cumainn thrádála , ar nós an Údarás um Chaighdeáin Fhóghraíochta in Éirinn cóid chleachtais .	some professional bodies and trade associations , such as the Advertising Standards Association for Ireland have codes of practice that they enforce .
eclr:11286	Chuaigh an Biúró i mbun oibre den chéad uair ar 1 Aibreán 2005 .	the Bureau commenced it ' s work on 1 April 2005 .
eclr:11287	is í an Chomhairle a fhorordaíonn teorainneacha um méid na dámhachtainí ar féidir a bhronnadh .	the Council also prescribes limits on the amount of awards that can be granted .
eclr:11288	tá ceangail dlí ag cinneadh an eadránaí agus rialaíonn dlíthe an próiseas ( Acht Eadrána 2010 ) .	the decision of the arbitrator is legally binding and the process is governed by law ( Arbitration Act 2010 ) .
eclr:11289	féadfaidh an ECC cabhrú chun díospóidí trasteorann a réiteach i dtaca le hearraí agus seirbhísí chomh maith .	the ECC can also help solve cross-border disputes regarding goods and services .
eclr:11290	ón 1 Aibreán 2005 is feidir leis an Ombudsman um Sheirbhísí Airgeadais fiosrú a dhéanamh má tá tú míshásta le le hinstitiúid airgeadais .	the Financial Ombudsman Service will help you with complaints about financial institutions or insurance companies and pensions companies have their own ombudsman .
eclr:11291	bunaíodh Biúró Ombudsman na Seirbhísí Airgeadais faoin Acht um Údarás an Bhainc Cheannais agus na Seirbhísí Airgeadais 2004 .	the Financial Services Ombudsman Bureau was established under the Central Bank and Financial Services Authority Ireland Act 2004 .
eclr:11292	comhairle Ombudsman na Seirbhísí Airgeadais Oibríonn an tOmbudsman faoi Rialacháin a rinne Comhairle Ombudsman na Seirbhísí Airgeadais le ceadú roimhré an Aire Airgeadais .	the Financial Services Ombudsman Council The Ombudsman works under Regulations made by the Financial Services Ombudsman Council with the prior approval of the Minister for Finance .
eclr:11293	tá Ombudsman na Seirbhísí Airgeadais tar éis treoir a fhorbairt do ghearánaithe anseo .	the Financial Services Ombudsman has developed a guide for complainants here .
eclr:11294	is oifigeach neamhspleách é Ombudsman na Seirbhísí Airgeadais arb é a shainchúram ná chun gearáin neamhréitithe na dtomhaltóirí i leith soláthraithe airgeadais a fhiosrú , a idirghabháil agus a bhreithniú .	the Financial Services Ombudsman is an independent officer whose remit is to investigate , mediate and adjudicate unresolved complaints of customers about financial service providers .
eclr:11295	Glacfaidh Biúró Ombudsman na Seirbhísí Airgeadais le gearáin ó ghnólachtaí beaga freisin ( .i. comhlachtaí le láimhdeachas bliantúil níos lú ná 3,000,000 euro ) .	the Financial Services Ombudsman ’ s Bureau will also receive complaints from small businesses ( i.e. companies with an annual turnover of less than 3,000,000 euro ) .
eclr:11296	Oifig neamhspleách iad an Ghníomhaireacht Náisiúnta do Thomhaltóirí ( NCA ) , a bunaíodh ar bhonn reachtúil i mBealtaine 2007 , atá freagrach as comhairle agus faisnéis a chur ar fáil do thomhaltóirí .	the National Consumer Agency ( NCA ) , is an independent office , established on a statutory basis in May 2007 , with responsiblity for providing advice and information to consumers .
eclr:11297	níl sé d ’ fheidhm ag an NCA chun sásamh a bhaint amach duit , ach corruair , má ghearrtar fíneáil ar thrádálaí , d ’ fhéadfaí an fhíneáil a bhronnadh ort .	the NCA does not have a role in obtaining redress for you but sometimes , if a trader is fined , the fine may be awarded to you .
eclr:11298	déanann an NCA monatóireacht ar an Acht um Dhíol Earraí agus Soláthar Seirbhísí , 1980 agus féadfaidh siad trádálaithe a ionchúiseamh mar gheall ar shárú an dlí .	the NCA monitors the Sale of Goods and Supply of Services Act , 1980 and may prosecute traders for breaches of the law .
eclr:11299	tá scéimeanna an Ombudsman do na hInstitiúidí Creidmheasa agus Ombudsman Árachais na hÉireann mar chuid de Bhiúró Ombudsman na Seirbhísí Airgeadais anois .	the Ombudsman for the Credit Institutions and the Insurance Ombudsman of Ireland schemes are now part of the Financial Services Ombudsman Bureau .
eclr:11300	féadfaidh an díoltóir , ansin , dul sa tóir ar an déantúsóir , ach is ábhar é sin a bheidh idir an díoltóir agus an déantúsóir .	the seller may then pursue the manufacturer but that is a matter between the seller and the manufacturer .
eclr:11301	bíonn siad neamhchlaonta agus cuireann siad gach faisnéis faoin eagraíocht ar fáil go fonnmhar do thomhaltóirí .	they are impartial and make all information about the organisation readily available to consumers .
eclr:11302	Cineálacha réiteach malartach ar dhíospóidí Tá dhá chineál réiteach malartach ar dhíospóidí .	types of alternative dispute resolution There are two types of alternative dispute resolution , mediation and arbitration .
eclr:11303	céard í eagraíocht réiteach mhalartach ar dhiospóidí ?	what is an alternative dispute resolution organisation ?
eclr:11304	is féidir leat tuilleadh a léamh faoi Ombudsman Pinsean na hÉireann anseo .	you can read more about Ireland ' s Pensions Ombudsman here .

eclr:11205

láithreán Gréasáin : https : / / www.electricireland.ie / ei / home / index.jsp R-phost : Service @ electricireland.ie

Homepage : https : / / www.electricireland.ie / ei / home / index.jsp Email : service @ electricireland.ie

eclr:11206

láithreán Gréasáin : http : / / www.cer.ie / customer-care R-phost : energycustomers @ cer.ie

Homepage : http : / / www.cer.ie / customer-care Email : energycustomers @ cer.ie

eclr:11207

láithreán Gréasáin : http : / / www.esb.ie / esbnetworks / en / home / index.jsp R-phost : esbnetworks @ esb.ie

Homepage : http : / / www.esb.ie / esbnetworks / en / home / index.jsp Email : esbnetworks @ esb.ie

eclr:11208

mura bhfaightear léamh faoi cheann 48 uair an chloig , eisítear bille measta .

if a reading is not received within 48 hours , an estimated bill is issued .

eclr:11209

má bhí an teach dínasctha ar feadh tréimhse níos lú ná 2 bhliain , beidh ort comhaontú soláthair baile a iarraidh ar do sholáthraí .

if the house has been disconnected for less than 2 years , you will need to apply to apply to your supplier for a domestic supply agreement .

eclr:11210

má bhí an teach dínasctha le breis is 2 bhliain beidh ort nasc nua a iarraidh ar ESB Networks .

if the house has been disconnected for more than 2 years you will have to apply to ESB Networks for a new connection .

eclr:11211

má bhí an teach dínasctha le breis is 6 mhí beidh ort seiceáil agus deimhniú a fháil don sreangra sular féidir é a athnascadh .

if the house has been disconnected for more than 6 months you will also have to get the wiring checked and certified before it can be reconnected .

eclr:11212

más teach nó árasán nua an ceann a bhfuil tú ag bogadh chuige , ba chóir duit teagmháil a dhéanamh le do sholáthraí leictreachais agus le ESB Networks mar a luadh thuas .

if the house or apartment to which you are moving is new , you should contact your electricty supplier and ESB Networks as mentioned above .

eclr:11213

má bhí duine ina chónaí roimhe sa teach nó san árasán a bhfuil tú ag bogadh chuige , ba chóir duit Léamh Méadar BSL a ghlacadh nuair a ghlacann tú freagracht as an áitreabh .

if the house or apartment to which you are moving was previously occupied , you should take an ESB Meter Reading when you take over responsibility for the premises .

eclr:11214

mura mbíonn tú in ann do ghearán a réiteach le do sholáthraí nó le ESB Networks is féidir leat do ghearán a thabhairt chuig an Rialtóir .

if you are unable to resolve your complaint with your supplier or with ESB Networks you can take your complaint to the Regulator .

eclr:11215

tá eolas maidir le cóid chleachtais ar fáil anseo .

information on codes pf practice is available here .

eclr:11216

tá eolas ar nósanna imeachta an Rialtóra maidir le gearáin a láimseáil ar fáil anseo .

information on the Regulator ' s complaints handling procedures is available here .

eclr:11217

i Samhain 2007 tháinig an Margadh Aonair Leictreachais i bhfeidhm agus bhí leictreachas mórdhíola i bPoblacht na hÉireann agus i dTuaisceart Éireann á thrádáil ar bhonn uile-oileánda .

in November 2007 a Single Electricity Market ( SEM ) came into effect with the trading of wholesale electricity in Ireland and Northern Ireland on an all-island basis .

eclr:11218

Réamhrá Is é an rialtóir do mhargaí leictreachais agus gáis nádúrtha in Éirinn ná an Coimisiún um Rialáil Fuinnimh ( CRF ) .

Introduction The regulator for the electricity and natural gas markets in Ireland is the Commission for Energy Regulation ( CER ) .

eclr:11219

bunaíodh é ar dtús in 1999 faoin Acht um Rialáil Leictreachais 1999 .

it was initially established in 1999 under the Electricity Regulation Act 1999 .

eclr:11220

bhí saoirse ansin ag custaiméirí ar mhórmhéid a úsáideann 4 uair an chloig gigeavata cumhachta nó níos mó a soláthraí leictreachais féin a roghnú .

larger customers using 4 gigawatt hours or more of power per year became free to choose their own electricity supplier .

eclr:11221

tá tuilleadh eolais ar fáil inár ndoiciméad maidir leis an rialtóir .

more information is available in our document on the regulator .

eclr:11222

tá tuilleadh eolais ar athrú fáil ar láithreán gréasáin an Rialtóra .

more information on switching is available on the Regulator ' s website .

eclr:11223

naisc nua / fiosrúcháin faoi voltas / méadrú , srl . : Teil : 1850 372 757 Teip ar an Soláthar / Éigeandálacha ( 24 uair a chloig ) Teil : 1850 372 999

new connections / voltage queries / metering , etc . : Tel : 1850 372 757 Supply Failure / Emergencies ( 24 hour ) Tel : 1850 372 999

eclr:11224

P.O. 11934 Bosca Baile Átha Cliath 24 Éire

P.O. Box 11934 Dublin 24 Ireland

eclr:11225

Bosca PO 841 Oifig Seachadta Cathrach Theas An Tóchar Corcaigh Éire

PO Box 841 South City Delivery Office Togher Cork Ireland

eclr:11226

maidir leis an léamh sin , is féidir é a fháil ach an méadar féin a léamh nó is féidir leis an gcustaiméir an léamh a chur isteach .

readings can be actual readings obtained by the meter reader or readings submitted by the customer .

eclr:11227

seirbhísí do dhaoine breacaosta agus do dhaoine le míchumais Ceanglaítear ar gach soláthraí seirbhíse do chustaiméirí baile foirmeacha cumarsáide neamhchaighdéanacha a thairiscint dá chustaiméirí .

services for older people and people with disabilities All suppliers of domestic customers are required to offer non-standard forms of communication to its customers .

eclr:11228

Ceanglaítear ar sholáthraithe a chinntiú freisin nach ngearrtar an tseirbhís ar chustaiméirí scothaosta le linn mhíonna an gheimhridh ( Samhain - Márta ) má bhíonn deacrachtaí acu billí a íoc .

suppliers are also required to ensure that elderly customers who are registered with them are not cut off in the winter months ( November - March ) if they run into payment difficulties .

eclr:11229

Ceanglaítear ar sholáthraithe raon roghanna a thairiscint do chustaiméirí maidir lena mbillí a íoc .

suppliers are required to offer a range of options to customers for paying their bills .

eclr:11230

cuirfidh leictreoir an tógálaí an soláthar leictreachais ar siúl i do theach / árasán .

the builder ' s electrician will switch on the electricity supply in your home .

eclr:11231

Rialálann sé na táillí a bhaineann leis na gréasáin tarchuradóireachta agus dáileacháin leictreachais freisin .

the Commission for Energy Regulation also regulates the charges associated with the electricity transmission and distribution networks .

eclr:11232

tá sraith treoirlínte ag an Roinn leis na daoine a bheidh incháilithe a chinneadh .

the Department has a set of guidelines to determine who is eligible .

eclr:11233

tá Cairt Chustaiméirí ESB Networks ar fáil anseo .

the ESB Networks Customer Charter is available here .

eclr:11234

cuirtear an t-eolas a thugann tú ar aghaidh chuig ESB Networks freisin ionas go mbíonn sé ar an eolas faoi do riachtanas nuair a dhéanann sé teagmháil leat nó nuair a thugann sé cuairt ort .

the information you supply is also passed on to ESB Networks so it is aware of your need when contacting or visiting you .

eclr:11235

osclaíodh an margadh leictreachais mhiondíola d ’ iomaitheoirí go hiomlán i mí Feabhra 2005 .

the retail electricity market opened fully to competition in February 2005 .

eclr:11236

is é an voltas caighdeánach leictreachais i bPoblacht na hÉireann ná 230V a.c. , ainmniúil , ag 50Hz , agus úsáidtear plugaí trí phionna IS411 ( BS 1363 ) .

the standard electricity voltage in Ireland is 230V a.c. , nominal , at 50Hz , with plugs being of the 3 pin IS411 ( BS 1363 ) type .

eclr:11237

( córas Idirghníomhach Freagartha Gutha is ea é seo a bhíonn ar fáil 24 uair an chloig in aghaidh an lae ) .

( this is an Interactive Voice Response System that is available 24 hours every day . )

eclr:11238

faoin Acht um Sheirbhísí Uisce 2013 , is é an rialtóir le haghaidh seirbhísí uisce agus fuíolluisce poiblí .

under the Water Services Act 2013 , it is the regulator for public water and wastewater services .

eclr:11239

nuair is féidir , ba chóir duit an léamh seo a chomhaontú leis an sealbhóir atá ag imeacht agus comhaontú soláthair baile a iarraidh ar do sholáthraí .

where possible , you should agree this reading with the departing occupier and apply to your supplier for a domestic supply agreement .

eclr:11240

cé gur éirigh le hiomaíochas teacht chun cinn idir soláthraithe sa chuid den mhargadh a fhreastalaíonn ar chustaiméirí gnó , tá easpa iomaíochais ann i margadh na gcustaiméirí baile .

while competition between suppliers has developed successfully in the business end of the market , there has been a lack of competition in the domestic market .

eclr:11241

is féidir leat tuilleadh a fháil amach faoin bpróiseas le nasc nua a iarraidh ar láithreán gréasáin ESB Networks .

you can find out more about applying for a new connection on ESB Networks ' s website .

eclr:11242

is féidir leat tuilleadh a léamh faoin eolas a sholáthraítear ar bhillí anseo .

you can read more about the information supplied on bills here .

eclr:11243

Ceanglaítear ar do sholáthraí eolas caighdeánach a chur san áireamh le do bhille .

your supplier is required to include a standard set of information on your bill .

eclr:11244

beidh ort Comhaontú Soláthair Baile a iarraidh ar Sholáthar Custaiméirí BSL freisin .

you will also have to apply to an electricity supplier for a Domestic Supply Agreement .

eclr:11245

4 Bóthar Fhearchair Baile Átha Cliath 2 Éire Uaireanta Oscailte : - Línte oscailte Luan - Aoine 9rn - 6in

4 Harcourt Road Dublin 2 Ireland Opening Hours : - Lines open Monday - Friday 9am - 6pm

eclr:11246

Banc Ceannais na hÉireann Rialachán Airgeadais

Central Bank of Ireland Financial Regulation

eclr:11247

láithreán Gréasáin : http : / / www.centralbank.ie / regulation / Pages / home.aspx R-phost : enquiries @ centralbank.ie

Homepage : http : / / www.centralbank.ie / regulation / Pages / home.aspx Email : enquiries @ centralbank.ie

eclr:11248

láithreán Gréasáin : http : / / www.consumerhelp.ie /

Homepage : http : / / www.consumerhelp.ie /

eclr:11249

mura bhfuil tú sásta leis an gcaoi a ndéileáiltear le do ghearán , is féidir leat gearán níos foirmiúla a dhéanamh do bhainistíocht shinsearach ag an soláthróir sheirbhís airgeadais .

if you are not satisfied with how your complaint is dealt with , you can make a more formal complaint to senior management at the financial service provider .

eclr:11250

mura bhfuil tú sásta go fóill go bhfuil do ghearán á láimhseáil go cóir ag an ngnólacht , is féidir leat do ghearán a chur chuig an Ombudsman um Sheirbhísí Airgeadais .

if you are still not satisfied that your complaint is being dealt with fairly by the firm , you may take your complaint to the Financial Services Ombudsman .

eclr:11251

Réamhrá Tá Banc Ceannais na hÉireann freagrach as rialachán ghnólachtaí sheirbhís airgeadais in Éirinn .

Introduction The Central Bank of Ireland is responsible for the regulation of all financial services firms in Ireland .

eclr:11252

Cruthaigh an tAcht um Athchóiriú an Bhainc Cheannais 2010 , a thosaigh ar 1 Deireadh Fómhair 2010 , comhlacht aonair nua ar a dtugtar Banc Ceannais na hÉireann atá freagrach as baincéireacht cheannais agus rialachán airgeadais .

the Central Bank Reform Act 2010 , which commenced on 1 October 2010 , created a new single body called the Central Bank of Ireland which is responsible for both central banking and financial regulation .

eclr:11253

cuireann an Ghníomhaireacht Náisiúnta do Thomhaltóirí ( NCA ) eolas ar fáil do thomhaltóirí maidir leis na cearta agus ar na costais , rioscaí agus na buntáistí a bhaineann le táirgí airgeadais éagsúla .

the National Consumer Agency ( NCA ) provides information to consumers on their rights and on the costs , risks and benefits of different financial products .

eclr:11254

Coinníonn an NCA láithreán gréasáin airgeadais do thomhaltóirí .

the NCA maintains financial information on its website for consumers .

eclr:11255

céard a rialaíonn Banc Ceannais na hÉireann ?

what does the Central Bank of Ireland regulate ?

eclr:11256

cad is cód iompair ann ?

what is a code of conduct ?

eclr:11257

is féidir leat tuilleadh a léamh faoi ghearán a dhéanamh in ár gcáipéis : gearán a dhéanamh faoi sholáthróir sheirbhís airgeadais .

you can read more about making a complaint in our document : making a complaint about a financial service provider .

eclr:11258

3ú Úrlár Teach Lincoln Plás Lincoln Baile Átha Cliath 2 Éire

3rd Floor Lincoln House Lincoln Place Dublin 2 Ireland

eclr:11259

4 Bóthar Fhearchair Baile Átha Cliath 2 Éire Uaireanta Oscailte : - Línte oscailte Luan - Aoine 9rn - 6in

4 Harcourt Road Dublin 2 Ireland Opening Hours : - Lines open Monday - Friday 9am - 6pm

eclr:11260

bíonn eagraíochtaí a fhaigheann réiteach malartach ar dhíospóidí solúbtha agus déileálann siad le díospóidí ó thomhaltóirí agus ó ghnóthaí araon .

alternative dispute resolution organisations are flexible and deal with disputes from both consumers and businesses .

eclr:11261

dámhachtainí Is féidir leis an Ombudsman dámhachtainí a dhéanamh suas go dtí teorainneacha áirithe ( 250,000 euro ) .

awards The Ombudsman can make awards up to certain limits ( 250,000 euro ) .

eclr:11262

is féidir leis an mBiúró Iasachtóirí Morgáiste áirithe agus an VHI a fhiosrú freisin má dhéantar gearán ina gcoinne .

certain Mortgage Lenders and the VHI may also be investigated by the Bureau if there is a complaint made against them .

eclr:11263

( ba chóir go mbeadh sonraí teagmhála ar fáil ón mbanc nó trí fhéachaint ar a suíomh gréasáin ) . .

( contact details should be available from the bank or by looking at their website ) .

eclr:11264

is é do chúram féin iad na costais a bhaineann le gairmí a fhostú faoi na cúinsí seo .

costs associated with hiring a professional under these circumstances are your own responsibility .

eclr:11265

an Lárionad Eorpach do Thomhaltóirí ( ECC ) Cuireann an ECC seirbhís faisnéise agus comhairle saor in aisce ar fáil ar chearta tomhaltóirí faoi dhlí an AE .

European Consumer Centre ( ECC ) The ECC provides a free information and advice service on consumer rights under EU law .

eclr:11266

láithreán Gréasáin : http : / / www.consumerhelp.ie /

Homepage : http : / / www.consumerhelp.ie /

eclr:11267

láithreán Gréasáin : http : / / www.eccireland.ie / R-phost : info @ eccireland.ie

Homepage : http : / / www.eccireland.ie / Email : info @ eccireland.ie

eclr:11268

láithreán Gréasáin : http : / / www.financialombudsman.ie / R-phost : enquiries @ financialombudsman.ie

Homepage : http : / / www.financialombudsman.ie / Email : enquiries @ financialombudsman.ie

eclr:11269

cén chaoi a n-oibríonn réiteach malartach ar dhíospóidí ?

how does alternative dispute resolution work ?

eclr:11270

conas iarratas a dhéanamh Tá réimse eagraíochtaí agus gníomhaireachtaí ann atá in ann cabhrú leat do chearta a fhorfheidhmiú i gcúinsí ar leith .

how to apply There is a range of organisations and agencies that can help you to enforce your rights in specific circumstances .

eclr:11271

má tá tú míshásta go fóill , féadfaidh tú do ghearán a thabhairt chuig Biúró Ombudsman na Seirbhísí Airgeadais .

if you are still unsatisfied , you may take your complaint to the Financial Services Ombudsman ’ s Bureau .

eclr:11272

más gearán i gcoinne miondíoltóra nó soláthróir seirbhíse i mBallstát eile den AE é do ghearán is féidir le LET Éire comhairle a chur ar fáil duit maidir le do chearta a fhorfheidhmiú

if you live in Ireland and your complaint is against a retailer or service provider in another EU Member State the European Consumer Centre Ireland will be able to provide you with advice on enforcing your rights .

eclr:11273

sa mhullach air sin , tá an NCA freagrach as réimse fairsing dlíthe um chosaint tomhaltóirí a fhorfheidhmiú .

in addition , the NCA is responsible for the enforcement of a wide range of consumer protection laws .

eclr:11274

Information Is cuideachta í soláthraí seirbhíse airgeadais in Éirinn a phléann le coigilt airgid , le hárachas , le baincéireacht , le stocbhróicéireacht nó le seirbhís airgeadais éigin eile .

information A financial service provider in Ireland is a firm that deals with saving money , insurance , banking , stockbroking or other financial service .

eclr:11275

eolas Má bhíonn díospóid agat le comhlacht in Éirinn nó in aon áit eile san AE ba chóir duit ar an gcéad dul síos iarracht a dhéanamh an díospóid a réiteach go díreach leis an gcomhlacht .

information If you have a dispute with a company in Ireland or elsewhere in the EU you should attempt to solve the dispute in the first instance directly with the company .

eclr:11276

tá siad mar chuid den líonra atá ar fud an AE agus déanann an Ghníomhaireacht Náisiúnta do Thomhaltóirí agus an Coimisiún Eorpach iad a chomh-mhaoiniú .

it is part of an EU-wide network and is jointly financed by the National Consumer Agency and the European Commission .

eclr:11277

ionad Macra 1 Sráid na Faiche Baile Átha Cliath 7 Éire

Macro Centre 1 Green Street Dublin 7 Ireland

eclr:11278

tugtar eagraíochtaí Réiteach Malartach ar Dhíospóidí ar eagraíochtaí a sholáthraíonn bealaí malartacha chun díospóidí thromchúiseacha a réiteach .

organisations that provide alternative ways of resolving serious disputes are called Alternative Dispute Resolution organisations .

eclr:11279

is féidir leis na daoine ar tairgeadh seirbhísí dóibh nó a lorg soláthar seirbhíse ón institiúid airgeadais gearáin a thabhairt chuig an mBiúró freisin .

people who have been offered services or have sought the provision of service from the financial institution can also make complaints to the Bureau .

eclr:11280

Rataí Tá na seirbhísí ó Bhiúró Ombudsman na Seirbhísí Airgeadais saor in aisce .

rates Services from the Financial Services Ombudsman Bureau are free .

eclr:11281

is í aidhm na rialálaithe iomaíocht a chur chun cinn ach a chinntiú go mbeidh dóthain seirbhísí ar phraghsanna réasúnta ag tomhaltóirí soghonta .

Regulators aim to promote competition while ensuring vulnerable consumers have sufficient services at reasonable prices .

eclr:11282

Cuimhnigh nach nglacfaidh Ombudsman na Seirbhísí Airgeadais le cás ach amháin tar éis d ' ídiú mheicníocht na ngearán foirmiúil de chuid na hinstitiúide airgeadais .

remember , the Financial Services Ombudsman will only take on a case after the formal complaints mechanism of the financial institution has been exhausted .

eclr:11283

ó 7 Feabhra 2013 , ní féidir leis gearáin a shaothrú i gcoinne Chorparáid na hÉireann um Réiteach Bainc ( IBRC ) gan toiliú na hArd-Chúirte .

Since 7 February 2013 , it cannot pursue complaints against the Irish Bank Resolution Corporation ( IBRC ) without the consent of the High Court .

eclr:11284

go bunúsach , tá ceithre phríomhchineál eagraíochta ann a fhaigheann Réiteach Malartach ar Dhíospóidí .

some organisations have a number of functions in addition to dealing with consumer complaints .

eclr:11285

Forfheidhmíonn roinnt comhlachtaí gairmiúla agus cumainn thrádála , ar nós an Údarás um Chaighdeáin Fhóghraíochta in Éirinn cóid chleachtais .

some professional bodies and trade associations , such as the Advertising Standards Association for Ireland have codes of practice that they enforce .

eclr:11286

Chuaigh an Biúró i mbun oibre den chéad uair ar 1 Aibreán 2005 .

the Bureau commenced it ' s work on 1 April 2005 .

eclr:11287

is í an Chomhairle a fhorordaíonn teorainneacha um méid na dámhachtainí ar féidir a bhronnadh .

the Council also prescribes limits on the amount of awards that can be granted .

eclr:11288

tá ceangail dlí ag cinneadh an eadránaí agus rialaíonn dlíthe an próiseas ( Acht Eadrána 2010 ) .

the decision of the arbitrator is legally binding and the process is governed by law ( Arbitration Act 2010 ) .

eclr:11289

féadfaidh an ECC cabhrú chun díospóidí trasteorann a réiteach i dtaca le hearraí agus seirbhísí chomh maith .

the ECC can also help solve cross-border disputes regarding goods and services .

eclr:11290

ón 1 Aibreán 2005 is feidir leis an Ombudsman um Sheirbhísí Airgeadais fiosrú a dhéanamh má tá tú míshásta le le hinstitiúid airgeadais .

the Financial Ombudsman Service will help you with complaints about financial institutions or insurance companies and pensions companies have their own ombudsman .

eclr:11291

bunaíodh Biúró Ombudsman na Seirbhísí Airgeadais faoin Acht um Údarás an Bhainc Cheannais agus na Seirbhísí Airgeadais 2004 .

the Financial Services Ombudsman Bureau was established under the Central Bank and Financial Services Authority Ireland Act 2004 .

eclr:11292

comhairle Ombudsman na Seirbhísí Airgeadais Oibríonn an tOmbudsman faoi Rialacháin a rinne Comhairle Ombudsman na Seirbhísí Airgeadais le ceadú roimhré an Aire Airgeadais .

the Financial Services Ombudsman Council The Ombudsman works under Regulations made by the Financial Services Ombudsman Council with the prior approval of the Minister for Finance .

eclr:11293

tá Ombudsman na Seirbhísí Airgeadais tar éis treoir a fhorbairt do ghearánaithe anseo .

the Financial Services Ombudsman has developed a guide for complainants here .

eclr:11294

is oifigeach neamhspleách é Ombudsman na Seirbhísí Airgeadais arb é a shainchúram ná chun gearáin neamhréitithe na dtomhaltóirí i leith soláthraithe airgeadais a fhiosrú , a idirghabháil agus a bhreithniú .

the Financial Services Ombudsman is an independent officer whose remit is to investigate , mediate and adjudicate unresolved complaints of customers about financial service providers .

eclr:11295

Glacfaidh Biúró Ombudsman na Seirbhísí Airgeadais le gearáin ó ghnólachtaí beaga freisin ( .i. comhlachtaí le láimhdeachas bliantúil níos lú ná 3,000,000 euro ) .

the Financial Services Ombudsman ’ s Bureau will also receive complaints from small businesses ( i.e. companies with an annual turnover of less than 3,000,000 euro ) .

eclr:11296

Oifig neamhspleách iad an Ghníomhaireacht Náisiúnta do Thomhaltóirí ( NCA ) , a bunaíodh ar bhonn reachtúil i mBealtaine 2007 , atá freagrach as comhairle agus faisnéis a chur ar fáil do thomhaltóirí .

the National Consumer Agency ( NCA ) , is an independent office , established on a statutory basis in May 2007 , with responsiblity for providing advice and information to consumers .

eclr:11297

níl sé d ’ fheidhm ag an NCA chun sásamh a bhaint amach duit , ach corruair , má ghearrtar fíneáil ar thrádálaí , d ’ fhéadfaí an fhíneáil a bhronnadh ort .

the NCA does not have a role in obtaining redress for you but sometimes , if a trader is fined , the fine may be awarded to you .

eclr:11298

déanann an NCA monatóireacht ar an Acht um Dhíol Earraí agus Soláthar Seirbhísí , 1980 agus féadfaidh siad trádálaithe a ionchúiseamh mar gheall ar shárú an dlí .

the NCA monitors the Sale of Goods and Supply of Services Act , 1980 and may prosecute traders for breaches of the law .

eclr:11299

tá scéimeanna an Ombudsman do na hInstitiúidí Creidmheasa agus Ombudsman Árachais na hÉireann mar chuid de Bhiúró Ombudsman na Seirbhísí Airgeadais anois .

the Ombudsman for the Credit Institutions and the Insurance Ombudsman of Ireland schemes are now part of the Financial Services Ombudsman Bureau .

eclr:11300

féadfaidh an díoltóir , ansin , dul sa tóir ar an déantúsóir , ach is ábhar é sin a bheidh idir an díoltóir agus an déantúsóir .

the seller may then pursue the manufacturer but that is a matter between the seller and the manufacturer .

eclr:11301

bíonn siad neamhchlaonta agus cuireann siad gach faisnéis faoin eagraíocht ar fáil go fonnmhar do thomhaltóirí .

they are impartial and make all information about the organisation readily available to consumers .

eclr:11302

Cineálacha réiteach malartach ar dhíospóidí Tá dhá chineál réiteach malartach ar dhíospóidí .

types of alternative dispute resolution There are two types of alternative dispute resolution , mediation and arbitration .

eclr:11303

céard í eagraíocht réiteach mhalartach ar dhiospóidí ?

what is an alternative dispute resolution organisation ?

eclr:11304

is féidir leat tuilleadh a léamh faoi Ombudsman Pinsean na hÉireann anseo .

you can read more about Ireland ' s Pensions Ombudsman here .