data/kb/deployments/how-to-submit-a-support-case-for-streamlit-community-cloud.md

metadata

title: How to submit a support case for Streamlit Community Cloud
slug: >-
  /knowledge-base/deploy/how-to-submit-a-support-case-for-streamlit-community-cloud

How to submit a support case for Streamlit Community Cloud

This article describes the steps to submit a support request to Snowflake for Streamlit Community Cloud.

For Snowflake customers, a support case can be submitted via the support portal on Snowsight.

1. Navigate to https://community.snowflake.com/s/ in your browser.

2. Ensure you are registered.

   a. If you are already a registered user, enter your Snowflake Community username and password into the login form. Click LOG IN.

   b. If you are not a registered user, click "Not a member?". Complete the form on the next screen and follow the instructions to reset your password. Return to the original "SUBMIT A CASE" page and log in to your account.

   

3. Scroll down to the first main section of the page (past the search bar) and locate the Support dropdown menu. Select the "SUBMIT A CASE" link.

4. Select the option "I am a Streamlit Community Cloud User"

5. Hit the button "Next" to open the case description page.

6. Please fill out your request and submit the support case.

7. You should receive a confirmation email with the case number.

A Snowflake Support engineer will follow up directly with the next steps to resolve your case. All communication will be through email.