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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] speaking how can i help [usr] hello hi there i'm calling from the holiday and express in [pii] [sys] you all right [usr] well it is we've got a problem with our one of our rooms in our hotel the the water is deliciously draining after all it's just blocking up [sys] sorry it was leaking water and [usr] no it's not it's not it's not no leaking water it's just not draining the sink it's not draining at all it's just no it's no [sys] wow ok [usr] at all [sys] what what's the postcode of the address [usr] it's [pii] [pii] [sys] and it's a commercial property any covers over with british gas [usr] er he's british [sys] that's fine and you said his holiday inn [usr] i'm sure i'm sure that our manager has got an account with [sys] you do i'll just pop you through [usr] ok then [sys] be me through to my name is how can i help [usr] hi there i'm calling from the holiday inn express in [pii] [sys] how can i help [usr] what it is we've got a room 20 the water just seem it does not draining at all i don't know if there's a blockage somewhere along the pipe but there's nothing to drain at all [sys] ok do you have do you have a key account with us [usr] i'm sure we've got i'm sure i got we should have an account already i'm [sys] what's [usr] not sure what [sys] your [usr] the number right [sys] what's the post code [usr] the postcode is [pii] [pii] [sys] ok and have you sent have you sent in a request via email for for for a job [usr] no [sys] to be done [usr] i think this is the first time ever first time ever since the account has been set up this is the first time you're using it i think [sys] ok just hold on and i will pop you through to the someone who will book you in on the key accounts department [usr] ok [sys] ok [usr] then that's fine [sys] won't be a second hello you're through to speaking how can i help [usr] hi there [sys] then [usr] i'm calling from the holiday express in [pii] [sys] hi there [usr] well it is we've got a blocked drain and i think i think that draining at all and i was told that we have to book through now there's a booking way to do it [sys] ok are you a key account customer [usr] yes i think they said we've got an account set up now we should have an account set up now yes [sys] what's the name of the account [usr] i'm not sure what the name is this is the first time using it the name of the whole it might be under the hotel as in holiday inn express or [sys] ok let me just have a look if we've been before what's the post code [usr] it's [pii] two brava data [sys] just gonna have a look on me a second ok have you got a purchase order number [usr] we don't we need to get one [sys] we need we need the purchase order number before we can book the job let me just see what's the po format here [usr] cos i'm sure we were told we were told by our manager look after our flight that we just call and then it goes normally goes to an a account our accounts the the [sys] i'm just gonna [usr] the [sys] have a look in the special instructions won't be a second [usr] ok [sys] just bear with me ok of the person placing order the date on the site ok that's fine we can get it raised what's the address [usr] it on the on the park where you want the postcode it's [pii] it's called holiday and express albury [pii] | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem one if you require our plumbing services press two or if you have [usr] ok [sys] an existing home care policy it's three [usr] it's a drainage problem no it's drainage [sys] did that you can [usr] that goes [sys] now book [usr] in [sys] plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to [pii] how can i help [usr] hi all right i i wanted to get a quote for a lock sink [sys] blood sinks if we can get it on through the week probably from tuesday onwards [usr] right [sys] it'll be 100 and £80 and that's including va t [usr] ok no we need someone at asap i guess more an emergency plumber or something [sys] right i do ii i don't think we'd have availability for tonight unfortunately [usr] ok mate cheers [sys] alright no problem [usr] right [sys] bye bye | 7Quote
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[sys] hello thank you for calling [pii] central london please note that calls may be recorded for monitoring and training purposes hello [pii] [usr] ohh hi there [sys] hello [usr] do you do you operate in central [pii] [sys] we do it depends on the post code of the property if you could give me the postcode please [usr] yes [pii] [sys] ok we we don't cover sw three in this office but i can give you the number of the office that does is it drainage or plumbing [usr] it's a drainage [sys] ok [usr] ba [sys] no problem i can [usr] there is a bathroom we recently had some work done in the kitchen they put sanni [sys] no [usr] for the kitchen and which may be pushing the water into the bathroom and [sys] well [usr] it's not pushing it out [sys] if it's if you think it's blocked then at the local office sw three might be able to help you for the connecting pipe work but for the actual units you would need to speak to our i can [usr] no it's [sys] give [usr] not [sys] you the [usr] a sunny [sys] number [usr] flower she [sys] ok [usr] the debris is coming into the bath [sys] sure ok i can give you the two numbers that will be able to help you [usr] ok [sys] one is the local office number and the other is the call center number and they'll both be able to book in a job but i would recommend you speak to the call center they'll be able to you'll be able to speak to them a bit more easily [usr] ok [sys] tell [usr] if you give [sys] me [usr] me [sys] when [usr] the [sys] you're [usr] call center number first [sys] sure [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] that's the call center [sys] and the local office number is [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] and they'll be able [usr] that's [sys] to help you as well [usr] that's the number for [sys] for the diner the local office dealing with sw three but for the bookings it's better to speak to the call center just because i know the local office gets inundated with calls sometimes you're just waiting for a very long time [usr] ok [sys] for the same process you get with the call center it's just [usr] and [sys] easier [usr] also [sys] for you [usr] could you tell me how much do they charge for the call out and everything [sys] ii i we all work in different because [pii] [pii] is a slightly higher price i i don't know what the price would be for the sw three area we we're based in the city of [pii] we price [usr] no just [sys] a bit more [usr] just approximately [sys] if it's your home it should be between 100 and 70 to £270 [usr] ok is that or [sys] no [usr] just [sys] no if it's domestic it's including va t but if it's a commercial unit then it then it would be plus va t [usr] ok the price they will give me included the vit [sys] they should do if they don't they'll let [usr] ok then no no thanks [sys] thank [usr] much [sys] you much thanks [usr] ok [sys] bye [usr] bye bye right | 7Quote
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[sys] thank you for calling dino [pii] partnered with british gas we record calls for quality and training purposes good evening thank you for calling british gas my name is [pii] can i take your name please [usr] what what's your name [sys] [pii] [usr] how how do you spell that [sys] [pii] [usr] hello [pii] i i think someone's caused a a blockage and me [sys] ok [usr] what it is is that there was a there was a a my toilet didn't go down on on [sys] ok [usr] the 30th or 31st and then it went down today i heard a whirring noise someone was messing with the drains and when the whirring was going on it my toilet water was shaking and going wavy [sys] ok [usr] and now i've got a blockage [sys] ok in a nutshell just to confirm your toilet is not draining away is it backing up at all or is it just stagnant [usr] it's halfway up the toilet [sys] ok it's backing up ok now do you have an agreement with us where we look after the drainage [usr] no [sys] for you [usr] i don't [sys] ok [usr] i'm an olap [sys] ok the property that you're in is that a an apartment or is that a house [usr] no [sys] or [usr] it's a house [sys] south ok all right and [usr] i didn't [sys] the property [usr] i didn't [sys] that [usr] want somebody [sys] you [usr] out tonight i wanted [sys] ok [usr] somebody out tomorrow [sys] have you been made aware of the prices [usr] no ii i i've only just rang you [sys] ok now i thought maybe we have had a look all right let me just give [usr] no [sys] you the prices [usr] ii i haven't had anybody out [sys] ok [usr] the the whirring noise wasn't coming from me the whirring noise was coming from i don't know somewhere else but it was affecting my toilet every time that whirring noise it was a boomerang noise i can't [sys] strange [usr] think of it [sys] ok [usr] right and every time that whirring noise was going on my water in my toilet was going [sys] do you happen to know whether there's any drainage works going on in the area [usr] no [sys] where [usr] ii [sys] you [usr] i don't [sys] know [usr] i don't i don't know what's [sys] ok [usr] going on [sys] and just to confirm is there a lot of rain coming up in the area there where maybe it's as a result of the external drain being blocked and that what may be forcing them up there is there a lot of rain in the area where you are [usr] well yes it's been choking it down why does that cause a factor [sys] well if the drains are blocked and nothing's flowing away then that's gonna start backing up and that could affect your drainage situation when you flush your toilet it adds to that [usr] right right [sys] the the one way that you [usr] the [sys] will [usr] only [sys] know [usr] trouble is i haven't even been toilet [sys] ok [usr] i i [sys] no it looks more that is what is happening what i'll do is if you have a look outside where your drains are normally are you able to see whether there's a lot of water overflowing from the drains [usr] no [sys] at all [usr] no [sys] or [usr] there's nothing [sys] ok [usr] ok [sys] it sounds it may be that particular situation but let me just give you a price [usr] what are the prices [sys] ok we are looking at [usr] it's in it's in the cloakroom the the toilet [sys] no the the i mean for unblocking domestic property you're looking at a price of 100 and £80 monday to friday between eight and six [usr] monday to friday between eight and six [sys] that's correct 8 a.m. [usr] is [sys] up [usr] that [sys] to [usr] 100 [sys] six [usr] and £80 [sys] p [usr] with va t [sys] that's correct inclusive of [usr] do you do ooaps did [sys] unfortunately those are the prices that we have if there's anything then it may be something that possibly maybe the local office would be able to do [usr] and how how how how how wwww when will you be able to come out [sys] well let me get some details and then i take it further from [usr] can [sys] there what's [usr] you [sys] the first [usr] hurry up me cos i've i can't stay on the line because of me me bill [sys] ok well what's the first line of the address with the postcode [usr] it's [pii] [sys] and the postcode there is [usr] [pii] [sys] yes [usr] [pii] [pii] [sys] ok just waiting for that to load up and just take the name of the well if i could take your name as well please [usr] [pii] [sys] thank you for that ok just to say it's a home [usr] as i say i think someone else has caused a blockage it's it's happened before it's normally the ones on the hill that when they have a blockage that it normally backs down onto me [sys] ok that's surprising shouldn't [usr] well it does it does [sys] ok is that the only toilet you have [usr] is that the what [sys] only toilet you have [usr] no i have a toilet in the ensuite i have a toilet in the bathroom and toilet in the cloakroom [sys] ok and are those functioning ok [usr] everything's flushing fine [sys] ok it's just the one toilet that's causing that [usr] you haven't got come in have you [sys] well that will be up to the engineer i mean he's [usr] cos [sys] the [usr] i [sys] one [usr] suffer [sys] that [usr] with o cd [sys] ok i mean [usr] i can't let anybody in [sys] well i think from that situation the only way he's gonna know what to do is once he inspects the issue [usr] well he can inspect the issue from outside can't he [sys] i mean i said that's something that only he would be able to decide but if his toilet is blocked and he'd have to see what's causing that he may have to put some [usr] there's nothing in the toilet there's nothing in the toilet [sys] well what would i say that just to see how the flow is it's the engineer that will determine that at the moment what i've got is friday coming up which is the fifth [usr] is that the the the [sys] the [usr] the [sys] earliest that i can get somebody out [usr] what day is it today tuesday [sys] that's [usr] right [sys] right [usr] ok i'll leave it then thanks bye [sys] ok [usr] bye [sys] thank you for the call cheers | 7Quote
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[usr] i can't remember what and he's [sys] thank [usr] now [sys] you for calling dino rod partners with bus gas please [usr] ohh [sys] listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to [pii] my name is [pii] how can i help [usr] hi i'm just giving you guys a call because i'm wondering if you do cctv surveys [sys] yes we do [usr] because i've been asked to obtain a quote to get a survey done for the blue brown drainage in the west passage of the care home that i manage [sys] what what's the post code to the care home please [usr] it's [pii] [pii] [sys] ok i'm going to give you the number to the to the office that covers that area and they will give you a quote for look for the job [usr] ok perfect [sys] ok do you have a pen please [usr] yes i do [sys] the number to dial is [pii] [usr] [pii] [sys] let me repeat again it's [pii] [usr] i've got that [sys] [pii] [usr] [pii] [sys] [pii] [usr] how lovely i'll give them a call thank [sys] alright [usr] you [sys] no worries cheers bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drain services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] at how can i help [usr] good afternoon i'd to make an inquiry about your services please because [sys] of course do you [usr] if if i can explain what the problem is you may be able to advise whether it's an issue with my drainage or [sys] ok [usr] depicted [sys] hello [usr] at the end of july and i've noticed that but that that the bathroom was reconfigured and the vanity unit we've moved to a different position and i noticed that ever since whenever i use the basin soon after i turn the tap off there is a a a gluing sound [sys] ok [usr] and i i i've done some research and i don't know whether it's because there's a a blockage in the pipe work somewhere or it's a drain issue and i wondered what you what you might think might be the problem [sys] usually if there's a noise within the drainage then there could be a blockage but without seeing the issue or knowing what's going on at the property without reviewing it i wouldn't know i'm also not dr a drainage engineer but [usr] yes [sys] going off what information i do know usually if they're making noises is potentially partially blocked or honestly i wouldn't know until the engineer checked [usr] i mean it it sounds something is blocked somewhere i don't know whether it's the pipework or the [sys] sorry [usr] i i [sys] the [usr] don't [sys] line [usr] know [sys] keeps breaking up if i keep asking you the same question it's just because the line keeps breaking up in between [usr] ok no no no [sys] you're talking [usr] problem [sys] ok have you got british gas home care cover at the property [usr] no i don't [sys] ok is it a domestic property or a commercial property [usr] it's a domestic property [sys] ok in regards to availability for a drainage engineer to come to a property to identify the issue and clear any issue at the property you're looking at about 100 and £70 monday to friday for [usr] right [sys] an unblock [usr] ok [sys] at a property do you still want to proceed with the booking [usr] iii i won't at the moment i'm just gonna see if i can do anything else to potentially [sys] ok [usr] fix the problem but i just wanted to know and just just to also be clear on this i think my outside drains might be blocked as well [sys] ok [usr] if i was to have 11 visit but two different things done would that still be £180 or would i have to pay for different bits of work [sys] it depends on what how how if it's all connected if it's the same drainage feed and it was all connected then it would be within the one price if it's two completely separate issues then the engineer would have to quote on site for the work [usr] right ok understood well thank you very much for your help leave it with me and i will see if i can figure out if i just need to use some drain rods to click to clear something or whether there's [sys] ok [usr] a a bigger issue [sys] ok no worries [usr] ok thank you very much for your [sys] all right take care bye bye | 7Quote
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[sys] thank you for calling dino rod partners [usr] i'm [sys] with [usr] within [sys] british [usr] 24 [sys] gas [usr] hours on every call i've got [sys] please [usr] i know [sys] listen [usr] i do too [sys] to the options carefully [usr] i know [sys] we can get you to the right team if [usr] people [sys] you need any help with a drainage problem press one if you require our plumbing services press two [usr] going [sys] or if you have an existing home care policy it's three [usr] the and another one [sys] i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require [usr] what the lights [sys] our did [usr] have been [sys] that [usr] there [sys] you can now book drainage [usr] that'll be [sys] services [usr] that'll [sys] online [usr] be my brother [sys] in a few easy clicks [usr] my [sys] visit [usr] stepfather [sys] dino [usr] is the [sys] dot com for [usr] and [sys] details [usr] the my brothers [sys] alternatively please hold [usr] and my [sys] and [usr] other [sys] your [usr] brother [sys] call [usr] the [sys] will [usr] other [sys] be [usr] lesson [sys] transferred to a customer service advisor [usr] because they change all the things well [sys] we record calls for quality and training purposes [usr] they eat the milk that's good isn't it he'd have to pay a on the [sys] dino is one of the uk s leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] on [sys] our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] what i long on that's ok to the committee i think ok ok i know i good [sys] whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote [usr] ok the other day i do another job i free for the moment i see it [sys] dino offers a fast reliable service you can trust with fixed [usr] 855 [sys] prices and no call out charges you can rely on us to get the job done [usr] it a bye [sys] it's really easy to book appointments online just visit dino dot com [usr] that nothing fine and that i would recommend that i don't recommend that for relevant in the building because it's not somebody else the work in [sys] dino [usr] and i get the [sys] is [usr] work [sys] one of [usr] done [sys] the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers [usr] hello [sys] we're here to help [usr] all i need is [sys] speaking how can i help [usr] hi there my name's and i'm calling from the vale of glamorgan council drains department i've come to one of our premises in [pii] community center whose committee has er paid for yourselves to come out and do some drain work they've mentioned to me in the community center that the engineer said there was some collapse lines or lines collapsing i'm just looking [sys] ok [usr] to get the report if possible i can read through it to [sys] ok [usr] see [sys] what's the post code [usr] [pii] juliet [pii] [sys] has anything come up on that [usr] one juliet x-ray [sys] once you get x-ray [usr] probably that it's i don't know what it is it bounces from postcode to postcode to this building [sys] no it's not coming up on that do you have our reference number [usr] i don't know cos obviously it was done with the committee and the committee and not here at the moment and that should be under barry victoria park community center [sys] well it's the post code that it's not bringing anything up on [usr] they've said they've obviously brought you guys up then i was told metro rod i've spoken to metro rod already they've said no and now i'm ringing you guys [sys] no [usr] to see [sys] there's there's nothing coming up from on a based on that post code now [usr] right ok no problem all right then i'll have to try get out to [sys] ok [usr] all right thank you [sys] take care bye | 7Quote
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[sys] hello thank you for calling dinah rod central london please note that calls may be recorded for monitoring and training purposes hello [usr] hi the someone the engineer came or whoever came yesterday said that i had to call to get someone to unblock the drain because obviously the toilet is still blocked because he said did he do anything [sys] what's the postcode of the site please [usr] [pii] [sys] yes [pii] we haven't attended anyone for this site yesterday [usr] someone came yesterday i have someone yesterday they told me to call this department [sys] -huh [usr] to get some to unblock [sys] morning [usr] the toilets and [sys] sorry can you hear me now i can't see anyone attended yesterday for let me double check here because i got a call earlier as well some gentleman called i don't know if he's [usr] well i have a reference number if someone came [sys] what was the what did they say they came they came from dino plumbing or dino drainage [usr] clubbing [sys] the plumbing came yesterday right [usr] he didn't do anything but he said i need to call this who who i was talking to you now they told me i need to call someone from your department to get someone to come and unblock the drain [sys] are you part of british gas [usr] what [sys] are you are you guys [usr] i don't i think but it it i was told to call the number to someone can come and unblock it because the toilet is unblocked they said that it's it's an emergency because i only have one toilet i have two children and they need to use the toilet someone needs to come to unblock the toilet [sys] but i understand because we haven't received anything because we are the drainage department let me what's the work order number do you have a reference number for the work order [usr] dywo [sys] one second [usr] 3476124 [sys] 3476124 right what's your name ma'am let me have a look and get back to you because i can't see any jobs has received or no one has informed that we need to attend to this site but i can have a look and get back to you what's the post code what's your name and the contact number please [usr] [pii] [sys] your your contact number [usr] [pii] [sys] it [usr] [pii] [sys] [pii] [usr] [pii] [sys] this is for one second n 19 qr right what's the rest of the address the first line of the address please [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] may good [usr] make it out [sys] may house or the street is the house [usr] it's called may good house and it's on [pii] [sys] alright i can have a look i can get back to you because we haven't received anything any work for this address and we last yesterday as you mentioned we haven't but i can have a look and i can get back to you what what has happened i need to contact the the the the other department if they have sent anyone there all right i'll get back to you ok right [usr] ok [sys] cheers bye [usr] no problem [sys] bye [usr] thank you | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking [pii] can i help [usr] hello i was wondering if you could i'm just enquiring about two showers being blocked up they're not draining properly [sys] ok bec because you don't have washing facilities for us it goes down as a priority if there's any availability today it would allow me to book for today or if not tomorrow unfortunately with it being a saturday there is a difference in price today [usr] right [sys] would be 180 including the a t tomorrow would be 225 including the a [usr] ok ok what i'll do is i have got some cleaner in at the minute i was just ringing to inquire is it quite easy to book and you can do it pretty much straight away [sys] our our system just is really silly it's gonna take pretty much all of the details before i can confirm the date you can always [usr] right [sys] book on our website as well [usr] ok ok it's what did you say 180 plus [sys] 180 [usr] fat [sys] today including va t [usr] ok [sys] and tomorrow [usr] all right [sys] 225 [usr] ok leave it with me then and i'll call back [sys] all right no [usr] thanks [sys] problem thanks a lot bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello my name is how can i help you today [usr] hello [sys] hello how can i help [usr] hi there i'm calling i just wanted to confirm is this dino rot [sys] yes it is [usr] we're having a plumbing issue in which our sink is blocked and i believe the pipes are blocked as well as the water keep it's stuck in the sink but it's also distributing in the dishwasher and the washing machine as well and it's just [sys] ok [usr] stuck there [sys] it's just it's just wastewater isn't it is it is it sewage or anything right ok do you have british gas home care cover for your plumbing and drain [usr] we do [sys] we [usr] but it's for boiler repairs i'm not sure [sys] all [usr] if it [sys] right [usr] covers [sys] you don't have it for plumbing [usr] no [sys] ok and is it a commercial or domestic property [usr] domestic [sys] and can i take your postcode i'll see if they've got engineers in your area [usr] that's [pii] [sys] ok your lines echoing a little bit [usr] sorry about that it switched to to [sys] ok [usr] my [sys] i should [usr] phone [sys] be able to [usr] rather [sys] book that [usr] than [sys] in but it will be sorry i will be able to book that in but it will be a standard appointment [usr] ok ok [sys] it will get to availability have you used dina rod before [usr] no never before [sys] ok what's the first line of the address [usr] at [pii] [sys] [pii] ok when ok we have been to your property before but it's it's for a different resident they were with british gas before i'll need to create a new account ok [usr] ok [sys] is it your first name please [usr] the previous resident you was [sys] hello sorry the line's breaking up hello can you hear me that's something to do different they they i | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes welcome to my name's [pii] how can i help [usr] hi there morning i'm just calling to ask about a one off repair by the british gas service i've got a blocked toilet and [sys] bye [usr] i've i've never used the service before and i never had this before i just wanted to ask how how to go about it and how much it would cost [sys] right ok you've not got any cover you just need a one off job doing just to get it cleared and back to normal no that's fine no problem there's normally a fixed cost for unblocking is your own home is it you own it as well as living [usr] ii [sys] it you don't want [usr] i [sys] it [usr] do own it it's in an apartment block i'm an apartment block owner [sys] right [usr] sorry [sys] ok [usr] apartment owner within an apartment block [sys] ok no problem at all and it's only yourself that's affected though is it nobody else in the block as far as [usr] no i've asked [sys] no [usr] no it's just me [sys] just yourself ok no problem at all that's absolutely fine can normally be done as a fixed cost what's your post code there [usr] it's [pii] [sys] yes [usr] [pii] [pii] [sys] ok [pii] that's absolutely fine give me one moment while i'll do is i'll pop you over to the local team we'll get them to have a word but as a general rule it can be done under the fixed cost even if it's in the block as long as it all affected one second i'll get you through we'll get them to have a quick [usr] thank [sys] word [usr] you [sys] you're welcome [pii] is the uk s expert repair service your call cannot be transferred please try again later thank you | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plan did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon speaking to how can i help [usr] hi there i've got a blocked kitchen drain [sys] ok and do you have a contract with british gas for plumbing and drains or paying as [usr] yes [sys] a [usr] i do i do [sys] sorry say that again [usr] i have a contract with [sys] right you need to raise it via british gas then not dying or directly we don't have access to raise it for your home care we'd only book job [usr] this will be before you [sys] i don't know why that just doesn't work but [usr] that's silly [sys] hold the line though i'll get you through to someone to book it quicker than you'll be able to do it the other way around [usr] thank [sys] no [usr] you [sys] worries thank you hi good afternoon you're through to aah at the british gas home services how can i help you today [usr] i've got our blocks kitchen drain [sys] ok i'll just make a note of that one moment is it coming is it coming back up or is it just draining really really slowly which is not draining at all [usr] it's coming back sometimes but it's the water is not going it's just there [sys] ok what's your post code [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] what's your name please [usr] but i wish [sys] thank [usr] you [sys] you i can get somebody out tomorrow do you want eight till [usr] ok [sys] one or one till six ok [usr] 821 please [sys] all booked for you ok and for this evening perhaps you could just scoop the [usr] ok [sys] water out and get rid of it i i'm sorry it's not the best advice but that's all i can offer all right thanks see [usr] that's [sys] you bye [usr] all right thank you | 7Quote
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[sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales this call is being recorded thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino east london.com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please good morning daniel plumbing how can i help you [usr] i wonder if you can i'm based in [pii] do you cover the [pii] area [sys] i don't think we do [usr] do [sys] i [usr] you have [sys] can [usr] the [sys] get [usr] price do you have [sys] i can get you the contact number for if you do can i get [usr] it's [sys] your [usr] playing [sys] post code please [usr] quickly bn 16 dj [sys] cn 16 dj [usr] no bb for bravo n for november 1 6 dj [sys] ok and do you have british gas home care cover [usr] yes i had someone come in yesterday [sys] wow [usr] and [sys] i've never [usr] you mean you think someone was gonna call me to book a rebook an appointment because you need get the work done and [sys] ok [usr] no one's called but i haven't got a phone number to to get the booking sorted [sys] and [usr] out [sys] it plumbing that you're looking for yep ok the number that you need to call is [pii] [pii] [pii] [usr] and [sys] ok [usr] that's the price area is it [sys] that's the area that's right [usr] [pii] [sys] ok that's the one [usr] yes do thanks [sys] ok [usr] a lot [sys] no worries cheers bye [usr] bye [sys] now | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon fridge d speaking to [pii] how can i help [usr] i'm just really wanting to find out how much it would cost for to have a new radiator put in the bedroom it's an 800 millimeter by 200 millimeter 600 millimeter [sys] ok we wouldn't give a price over the phone but we can come out and have a look at it there's no call out charge or anything come out and have a look at it and give you a free quote [usr] you you haven't got a rough idea just how much it would [sys] we we wouldn't because i mean installation it depends it can be varied depending on do the pipework that's there at the moment [usr] sorry [sys] it depends on the pipework that's there at the moment to be honest we wouldn't just price it over the phone i mean we don't do rough prices we'd as i say we can come out for free and give you an exact price you can go from there [usr] huh leave it with me and i'll get back to [sys] no [usr] you that thank [sys] problem at all no [usr] you [sys] problem [usr] bye [sys] at all take [usr] bye [sys] care bye bye now bye bye | 7Quote
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[sys] good morning [pii] what [pii] speaking [usr] good morning i wonder if you can help me would it be possible to be able to send somebody out some time this week [sys] but [usr] not an emergency but this i i'm sure the sewer pipe in the garden is blocked [sys] all right i need a post code please [usr] that's [pii] five [pii] [sys] and what's the problem sorry [usr] the i i believe where the sewer pipe goes down into the pit thing and the garden is overflown [sys] it's a blockage [usr] it's a blockage [sys] ok can i give you a different number then you've come through to an incorrect the incorrect franchise [usr] ok thank you [sys] it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] lovely [sys] ok all right [usr] very [sys] no problem [usr] much love [sys] love thank you bye [usr] thank you bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to [pii] at dino how can i help [usr] hello this is [pii] calling from red rock property management out of hours i was just wondering how or if you'd know how much would a drainage call out with yourselves cost or do you guys provide quotes [sys] because it's a commercial place how it would work is i book it in on my system and then you'd get a call today from the engineer and he confirms the price as well as the date and then you say either yes or no to that [usr] ok [sys] unfortunately i'm not able to give a a rough quote idea or when we'll be able to get someone out only the the engineer or the actual local office can do that [usr] i see i see ok that's fine thank you much anyway [sys] no worries [usr] thank [sys] take [usr] you [sys] care [usr] bye bye bye [sys] bye | 7Quote
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[sys] thank you for calling diner road to cover in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing appointment [usr] you right [sys] good afternoon road [usr] right cool hi there i was just wondering [sys] is it domestic [usr] how much [sys] or commercial [usr] it costs for a call out [sys] commercial it would be 233 [usr] commercial [sys] for the first hour and then say if we were on site after an hour it would be 94 per half an hour what's [usr] ok [sys] your post [usr] can [sys] code [usr] i arrange a call out please [sys] yep [usr] it's [pii] [sys] no worries [usr] two [sys] i do apologize [usr] by [sys] that the best i could do now would be let me have a look i won't be able to get anyone there today the best i could do now would be monday ok what's [usr] that's [sys] the first line of the address [usr] that's fine it's er unit er well [sys] have we been out to you guys before [usr] in tech i don't know maybe i'm i've only been [sys] no [usr] working [sys] worries [usr] here a year [sys] what's the first [usr] i don't [sys] line of the address [usr] know not while i've been here it's [pii] [sys] what's the unit do what do what number [usr] to be i think [sys] no worries [usr] hang on a second let me just ask graham i think it's tb i'm not sure what our unit mate is it too big [sys] b two [usr] b two it's b [sys] no worries [usr] two [sys] and then i need a name and a contact number [usr] [pii] and you can get me on let me go in two seconds let me go back to my bench [sys] is it this [usr] i [sys] one [usr] can't [sys] you're calling on [usr] remember the telephone number yet it's [sys] [pii] [usr] only been a year it is [sys] [pii] [usr] er this one [pii] [sys] i've got [pii] [usr] ohh that's [sys] no [usr] cos [sys] worries [usr] that's my [sys] is it [usr] extension but i'm not always at dispense i'd go [sys] who are who they [usr] er [pii] [sys] were [usr] and then [sys] no [usr] just [sys] worries [usr] ask [sys] what's [usr] for me [sys] the problem on site [usr] er whoever you get through to er ok then we have a in our building we have two ends to our building there's offices at one end offices they have at the rear end we have a upstairs toilet and the the drain off for the toilet goes down the outside wall through an access drain and then into the er main [sys] right [usr] service for the industrial estate and er our next door neighbors reported to us this morning that our the water had come up out of our drain and there's all tissue the water's backed up from a blockage beyond our drain and it's backing up the water's lifting out lifting the drain cover up and [sys] no [usr] spitting [sys] it's just a block train [usr] waste out onto the path [sys] no worries what i can offer on monday would be an all day appointment but it that's in between eight and six but the engineer usually calls about an hour before he arrives [usr] right er ok well our office hours are [sys] that's fine [usr] from [sys] i'll pop that on the notes of the [usr] nine [sys] job [usr] till five [sys] ohh right i'll put that in for you now then [usr] ok cool [sys] thank you [usr] ok then that's brilliant that you're saying that's two free fee for the first hour [sys] 94 [usr] and then £90 [sys] for every half [usr] for [sys] an [usr] every [sys] hour after [usr] hour after [sys] but i can't [usr] right [sys] imagine they'd be there much longer than an hour [usr] half hour [sys] all right no worries [usr] right [sys] bye [usr] right then that's great alright then thank you bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at how may i help [usr] hi there can i book someone to come out and look at i've got brain please [sys] that you have to manage home care cover for birmingham train [usr] no [sys] now can i take your post code [usr] [pii] for bravo e for echo [sys] it's a private address or a business [usr] a domestic [sys] domestic that's fine and the first line of the [pii] [usr] [pii] [sys] we charge 100 and £70 inclusive of va t to clear a standard blockage assuming there's no damage to the trains if that's all right [usr] that's fine [sys] pay by cash or card on completion can i take your name [usr] it's [pii] that's [pii] [sys] [pii] not [pii] [usr] correct [sys] yes [usr] [pii] [sys] and can i take a contact phone number [usr] it's [pii] [pii] [pii] can i give you my husband's number as well just in case you can't get through to me [sys] i'll put that in the notes when [usr] ok [sys] i just get to the next stage is it a blocked external drain or a blocked toilet or a sink [usr] it's an external train i'm i'm the landlord of the property i'm not gonna be there but the tenant's mother's gonna be there [sys] right are you paying for this or is the tenant paying [usr] i'll be paying for this initially but if you could let me know if there's a ca what the cause of the blockage is in case i need to talk to the tenants about that [sys] right the problem i've got here if you're paying for it it's classed as commercial because it's a property [usr] right what does that mean then [sys] well it means the price is slightly different i don't have the prices the local office would confirm to you how much the cost would be it may be a bit more in fact it probably would be a bit more [usr] ok but if the tenant pays for it directly then it will be this [sys] it [usr] price [sys] for 1 70 [usr] is that right [sys] inclusive [usr] ok [sys] and it's payable by cash or card and completion [usr] cash or card on completion [sys] i mean obviously if if the tenants have cash there and and they pay then it would be 1 70 if they're paying for it [usr] my god [sys] i mean i take it you if it's down to their their fault they'll be paying for it will they and if it's if [usr] that's [sys] it it [usr] yes [sys] well wait well we'll leave it as because we don't know what it's gonna be we'll leave it as domestic then [usr] ok great [sys] would [usr] thank [sys] you be [usr] you [sys] able to maybe leave the money with the tenant or get them to pay and reimburse them if you decide to pay for it [usr] i probably no cos i think it's the tenant's mother that's gonna be there and i don't er can i pay for it now in advance then [sys] it is no it's payable on completion [usr] on completion [sys] the engineer [usr] of [sys] not to [usr] er [sys] us cos it's a franchise arrangement [usr] right ok i'm gonna have to talk to ok i'll arrange for the tenant up but they can pay with card [sys] they [usr] can [sys] can [usr] they [sys] pay with a card or they can pay with cash i mean i'm happy to put it through as domestic because you say if it's down to them which it may well be [usr] think [sys] and they'll be paying for it and if it isn't well then but we don't know in those circumstances it would be unfair to put it through as commercial if the tenant's going to pay or [usr] right [sys] the [usr] ok [sys] aye [usr] can can you put it through as that and i'll talk i'll talk to the i'll talk to the tenant and and ask them to pay [sys] absolutely [usr] for it and then if it's not their fault i'll reimburse [sys] you well [usr] them [sys] it's [usr] please [sys] up to you how you how you arrange that but that's fine is is the drain outside an external drain did you say [usr] it is yes [sys] ok is the tenant vulnerable [usr] it's outside the back door no [sys] no just check the diary now and see what availability we've got or we can send somebody tomorrow but it's an all day appointment between eight and six or we can do thursday [usr] ok [sys] afternoon [usr] i think that tomorrow tomorrow's fine between [sys] 28 [usr] eight and six i think she said her mother's gonna be there the only thing i'm not sure about that is that ok let's put it book it in for tomorrow or or you said thursday after [sys] between one and six on thursday [usr] between one and six ok let me book in tomorrow [sys] yes right [usr] tomorrow tomorrow all day please it needs to be sorted i think [sys] had i better take the phone number for the tenant then or the tenant's mother that the engineer can call him when he's on his way or [usr] ohh [sys] do you want them to call [usr] er [sys] you when he's on his way [usr] if if they can god this is getting complicated er ok because it's not the tenant that's because it's a tenant ok i'll give you the just gonna [sys] unless you want them to ring you or your husband and then you could ring the tenant or the tenant's mother and tell them it's up to you how you want to do it [usr] she's saying that the mother's gonna be at home all day if if if you if they can let me know and i'll i'll pass the message on [sys] if we stay [usr] what what time slots do you do you do what do they say they're gonna there in half an hour or [sys] i can ask them to call 30 minutes prior to arrival [usr] please [sys] do you want them to call your husband or yourself [usr] if they can call on this number but if there's no answer can i give you a second number [sys] i'll [usr] to try [sys] put alternative [usr] please [sys] number that is [usr] which is [pii] [sys] yes [usr] [pii] [sys] yes [usr] [pii] [sys] and your husband's name [usr] [pii] [sys] all that for you all in place as i said they will give a call 30 minutes prior to arrival you'll get the confirmation and text [usr] ok [sys] off me now to confirm the booking and you can pay as i say the tenant can be cash or card on completion and there is a guarantee with the job [usr] right [sys] assuming they haven't been flushing something down the loo that they shouldn't have done towels or wipes and things that have blocked it up [usr] right ok [sys] the guarantee [usr] what's the guarantee [sys] is not three [usr] sorry [sys] months as i say that's providing [usr] three [sys] they [usr] months [sys] haven't been flushing down some [usr] ok but if there if there is something that's been flushed down that shouldn't be then i'll then will i will i be notified [sys] the [usr] of [sys] engineer [usr] that [sys] should should let [usr] can i [sys] yes or he'll let them know i mean you can ask the engineer to [usr] that's the problem [sys] you [usr] that i'm [sys] could [usr] not [sys] ask [usr] gonna [sys] the [usr] be [sys] engineer [usr] there [sys] or your husband could ask the engineer to give you a call once he's completed the work just to advise [usr] ok [sys] what he's found [usr] ok ok because when ii i phoned before and they said they'd come out and give me a quote [sys] they would do if it's [usr] for [sys] if [usr] the [sys] it's [usr] work [sys] classed as commercial you see because it's a franchise i don't have the figures [usr] right [sys] it's somewhere around 200 plus vat very approximately but it does vary from one franchise [usr] right [sys] to another but there is a set [usr] ok [sys] fee you see for domestic of 1 70 all in regardless [usr] ohh [sys] of which [usr] i see [sys] part of [usr] ok [sys] the country [usr] right ok all right ok i'll i'll i'll i'll leave [sys] as i say [usr] at that [sys] i've put [usr] and [sys] it [usr] and [sys] through as [usr] sort [sys] domestic [usr] out the payment [sys] on on [usr] ok [sys] this occasion because the tenant may well be paying for it that's that's the reason i've done that [usr] ok that's [sys] ok [usr] perfect ok that's great [sys] thanks [usr] all right [sys] very [usr] thank [sys] much [usr] you for that bye [sys] bye [usr] thank you bye bye | 7Quote
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[sys] thank you for calling dino [pii] partnered with british gas we record calls for quality and training purposes [usr] maybe you think that's coming up maybe [sys] thanks for protecting your home with british gas our nationwide [usr] but [sys] team of expert engineers are always on hand to help and we're here whenever you need us [usr] what's one thing to wash off [sys] did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as [usr] it's [sys] our team do over [usr] swimming [sys] the phone [usr] pool outside the back [sys] looking for our latest energy hive and new boiler offers search british gas offers online or ask us today [usr] might say but gas boilers [sys] at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes [usr] true what you say about it someone [sys] want to save a few £100 a year on your energy bills ask us how a high thermostat could help [usr] no [sys] if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we [usr] i [sys] installed [usr] know about that [sys] it [usr] was [sys] or [usr] all [sys] not [usr] about boilers the number you've got thanks right [sys] at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too [usr] it doesn't that was all that shit that's been down in french for years they pushed it all the way through to the network thanks he is ready to go to the panel club on the [sys] got [usr] on [sys] a boiler [usr] the [pii] [sys] that's over 10 [usr] and [sys] years [usr] check [sys] old a new energy [usr] i [sys] efficient boiler could save you more than 20% on your [usr] to see [sys] gas [usr] if [sys] bill [usr] it's running through what would you the four of the order what [sys] think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit hello welcome from british g you're through to [pii] how can i help [usr] hello [sys] you [usr] is this [pii] [sys] yes how can i help you [usr] i i had a gentleman come round today to unblock my drain and it's still blocked it's the garden the side of the house it's a swimming pool [sys] thank you when you say it's a swimming pool is that is it overflowing [usr] it's just a pond when the water's going down it's just [sys] what what's the first line of the address [usr] tw it's it's do you want the postcode [sys] no the first [usr] it's [sys] line [usr] [pii] [sys] of the address i've got it i've got it you're saying it's a pond and when the water goes down [usr] it's it's not going anywhere but it's obviously blocked it's coming back the side of the property it's a a pond at the moment [sys] it's not very nice [usr] no [sys] is it [usr] not [sys] ok [usr] at all [sys] and that's for [pii] [usr] it is yes [sys] and we've already [usr] you've [sys] been out [usr] been [sys] you [usr] you've [sys] said [usr] been twice she came out three weeks just over three weeks ago to rectify the problem obviously it wasn't done it it all the gentleman said today he's obviously he's pushed the problem further along the line and then he spent an hour here today and it's still not obviously it's still not flushing he said it was done but obviously it can't be because the side of the property is a pond everything that got cos we've got we don't have two different drains one for rainwater and one for sewage it all goes down the same drain if that makes sense obviously when he's done it he's mi might have pushed it a little bit further along when you've had the tap on and flushed the toilet it's coming back [sys] ok of course bear with me and the name on this contract please [usr] [pii] [sys] for some reason when i'm going into your home care it's it's not showing plumbing and drains cover let me just [usr] home [sys] have a look [usr] care no we paid for it we're not on home care we was gonna sign up for home care but then i i thought i'll wait until the three months cos i know this job's guaranteed for three months and once the three months is up then i'll [sys] ok [usr] i'll join [sys] but [usr] home [sys] by the way just just on a side note you do have home care [usr] i do [sys] you do you've got boys a breakdown cover [usr] i've got boiler breakdown [sys] is [usr] cover [sys] it me [usr] but i haven't got drains on it [sys] ok you haven't [usr] no [sys] got drains [usr] no [sys] on it [usr] we [sys] ok sorry [usr] go on [sys] sorry i have to get diner on the phone because if it's on your home care i can do it if it's not [usr] no [sys] are you there [usr] i'm still here [sys] ok let me just let me just get them on the phone one [usr] i thought [sys] second [usr] that's what i rang [sys] no no i do dino [usr] all [sys] but [usr] right [sys] if it's not bear with me good evening welcome to british gas my name is [pii] can i take your name please [usr] mrs [pii] [sys] thank you very much and how can i help you today [usr] i had di i i don't know if i'm meant to come through to you i've had dino robbed out today to repair a blockage for the second time and the gentleman spent an hour and he said it was done but we've recently come home and we've been out all day [sys] yep [usr] what we've had on is the washing machine and the toilet's been flushed twice and it's [sys] ok [usr] still blocked it's backing up it's all over the side of the property [sys] ok i'm sorry to hear that it's an ongoing problem that you're having let's have a look ok can i take the postcode please [usr] it's [pii] [sys] [pii] and the first line address of the property [usr] it's [pii] [sys] please that's what i'm gonna have a look for you now one moment please just pop you on hold for [usr] ok [sys] a moment give me 1 to 2 minutes [usr] ok [sys] please thank you [usr] i wonder if we've got it on our boiler breakdown call we're gonna have to check that out but how did he know he had bolar breakdown cover but it would put there right but i didn't know what my boy my cover was forward would you up i just can't look at my way through to british gas when it always goes straight through to cos it's dina od's number ok all right see when when [pii] and [pii] had their blockage they went onto the main road and lift the manhole cover they done it through from the house and then they went all the way to the manor co on the main road lifted that up to see cos they put they put a color down there they could see it running through ok they wouldn't why we paid for it no it's but it's just just check [sys] hello [usr] hello [sys] thank you for holding there i do apologize for your wait ok we can get someone out of an emergency for tomorrow morning for you if you're available [usr] we'll be available [sys] we're gonna booked as an emergency for you we'll be with you as early as we can for you after [usr] just [sys] eight o'clock [usr] to clarify something i'm not paying for this ami [sys] you're not [usr] well [sys] it's a recall [usr] i'm just checking [sys] appointment [usr] cos last time the first gentleman that came when i said it about problems said don't worry it's guaranteed for three months less than just over three weeks later today we called him out again and he ended up paying 270 odd pound [sys] no no this is under the slow showing as under warranty to be what has just been as as [usr] right [sys] a recall [usr] ok right ok not a problem [sys] ok you won't be charged the same fault on the recall in a short period of [usr] right [sys] time [usr] ok fabulous [sys] ok just we've got a phone number on the job ending in [pii] is that the number you'd [usr] yes [sys] a ring [usr] please [sys] on we'll give you a ring to make you aware of coming out [usr] ok [sys] to you [usr] thank you very much for that my love thank [sys] ok [usr] you bye [sys] thank [usr] bye [sys] you very much [usr] bye [sys] sir [usr] bye [sys] thank you bye bye | 7Quote
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[sys] thank you for calling dino rock partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have did know that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to talk to how can i help you [usr] hi i'm ringing to enquire about a cctv train survey based in [pii] [sys] you have you say you booked one in [usr] no i i wanna inquire about one the cost and what i get for it et cetera [sys] is it residential or commercial business [usr] it's residential [sys] ok have you used and rob before [usr] no i haven't [sys] ok what's the postcode of your property thank you [usr] [pii] [sys] ok right you've never been here before just one second ok to get a quote sir i need to put you through to the local office in [pii] who give the quote one minute i'll put you through now thank you [usr] ok thank you [sys] just to clarify you you don't have any account with british gas that covers this train his work no [usr] no i don't [sys] no no ok that's fine just dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers ok you're through to the local office in [pii] now thank you [usr] thank you [sys] is he [usr] hello [sys] code first [usr] can you [sys] of [usr] hear [sys] all [usr] me sorry [sys] hello can you hear [usr] you [sys] me [usr] you were very broken you were very broken [sys] you tonight [usr] then [sys] can i just take your postcode first of all please [usr] yes [pii] [sys] i do apologize sir i'm just gonna transfer you over to our [pii] office he's obviously transferred you to me accidentally they will be able to help you with me ok [usr] ok where are you [sys] for your we're in [pii] [usr] right ok [sys] i'll just transfer you to [usr] is [sys] [pii] [usr] there are [sys] one [usr] is [sys] moment [usr] there a depot in [pii] close or is there a depot there [sys] still cover [pii] it says 12 sorry [usr] ok right [sys] it's just breaking apart it's ex hello [usr] hello i've just been transferred to you [pii] is my name ringing up to inquire about a cctv drain survey in [pii] [sys] you're looking for a cctv survey you a full survey ok [usr] it's on a domestic property [sys] what's your post code sorry [usr] [pii] [sys] right apologies my computer's a bit slow i do apologize can you just confirm the first line of your address please [usr] it's [pii] [sys] [pii] and what's the reason for having you you're wanting the cctv service is it pre purchase in house or you just need to check is it one [usr] no i just want a condition report just following up on some previous work that was done a few years ago [sys] right and this is for the whole property ok [usr] now important question can you survey through a rainwater drain truck [sys] i'm sorry can you say the line's quite bad can you say that again [usr] can you survey through a rainwater drain trap [sys] a rain water [usr] that's [sys] drain [usr] the only the access [sys] right [usr] it's the only access into the rainwater drains is at the base of the down pipes through the trap [sys] i will ask my colleague just to confirm that the only access is for your rainwater drain trap [usr] there are no rotting points or anything that [sys] no just bear me one moment i place you on hold ok thank you hi apologies for the hold i was just checking with my manager and he advised that you can we can't guarantee it we do have a trap jumper to see if it's accessible but it's dependent we usually access the property for rain for the gullies my god [usr] well that's what i mean the gully or the trap [sys] that's fine then if you've got access for gu [usr] ok [sys] and traps gus is fine that's what we usually go through if it was something that it has to only be a trap then we use a trap jumper but no that's fine ok cctv service for the for the whole property and is there one of those prices to you yet or has anyone [usr] sorry [sys] advised pricing to you yet or [usr] no [sys] no ok [usr] no [sys] for the first two hours ok it's £450 including va t for any reason if it goes over obviously if you say for example we turn up and you've got a 20 bedroom mansion and obviously the job's gonna take a lot longer but for a standard house usually take something two hours to get done but if for any reason if it does go over it's 100 and £14 per hour thereafter ok that's 114 but the standard set price for two for the first two hours is £450 ok and then what that includes is [usr] right [sys] once the engineer has completed this works he will then it will take 10 working days for you to receive a report of obviously any issues that you may have and what the resolution has to be and then we'll quote you for any further works and then it's up to you if you wanna go through us or shop will be up to you but then that's the process there ok and just to confirm [usr] yep [sys] you are domestic you're not a commercial are you [usr] no it's domestic [sys] ok and your full name first and last name sorry [usr] well i'm [pii] i'm only ringing up to enquire [sys] you don't [usr] i don't [sys] wanna [usr] wanna [sys] book [usr] book [sys] poly ok [usr] at the moment [sys] no problem [usr] no i'm just i'm just getting quotes [sys] ok no problem it's £450 for the first two hours and then thereafter if it does go over it per hour it's 100 and 14 that's 114 including va t [usr] then 10 days for the report [sys] up up to 10 days it can [usr] and is [sys] be [usr] that [sys] sooner [usr] what is [sys] but it's [usr] that [sys] up we advised up to 10 [usr] it's [sys] days [usr] is that a written report with photos and footage [sys] no [usr] or you supply the camera footage [sys] say [usr] as [sys] again [usr] well [sys] sorry [usr] do you you supply the camera footage [sys] well [usr] as [sys] at your [usr] well [sys] request [usr] do you [sys] we [usr] as [sys] can [usr] well [sys] do [usr] as a written [sys] that [usr] report [sys] when when we when we put the [usr] ok [sys] no worries [usr] right [sys] we when we do the report we take still images of say for example we go through your pipe you can see a displacement we'll screen grab that but of the actual video we'll include it in the report and then a request if you wanted to see the rest of the video but we will pinpoint the exact locations where issues are and screenshot that and then you can see each point as well that's the process there but no that's fine i'll leave it with you is there any more questions you have for me [usr] no that's [sys] perfect [usr] all i need [sys] great [usr] to [sys] well [usr] know [sys] i hope [usr] thanks [sys] to hear from you soon enjoy the rest of your day cheers bye bye [usr] thank you [pii] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online [usr] what is [sys] in [usr] the problem [sys] a few easy [usr] what [sys] clicks visit dino dot com for details alternatively please hold and your call [usr] nice [sys] will be transferred [usr] turn around [sys] to [usr] as long [sys] a customer [usr] as you can [sys] service [usr] have 20 [sys] advisor [usr] cups of tea a day [sys] we record calls for quality and training purposes [usr] are you busy leaving messages hello hello [sys] good morning my name is [pii] how can i help [usr] hi good morning am i through to [pii] [sys] you are yes hi [usr] hi good morning i wonder if you can help i spoke to your team last night and they said that if i wanted to go ahead and book an appointment for somebody to come out and and sort the issue that that would be possible we've we this is it i'm sorry i'm i'm in a little bit of aaa fluster because this is now day four i have got a severe medical condition i've got g i bowel problems and i need to have access to a toilet and water at all times we haven't had that for the past four days now there's some [sys] ok [usr] type of blockage we've had the whole world and its mother around here excuse my french and nobody [sys] ok [usr] can and nobody's moving forward with this i've got a young child we've now had to the landlord has now put us up in in a hotel which i'm sure you can imagine is completely impossible with this condition and really impractical we've just had him on the phone and he's asked us to give you a call and ask if you can come round today the problem is i i don't know the full details of of of the blockage but if i pass you over to my dad is that all right he'll be able to explain because he the engineers have spoken to him and they've identified exactly where the problem is is that ok [sys] sorry you've had dino there already before [usr] no we haven't had the dina rod here at all but we had water out last night to have a look at it and they told us that you guys are the best people to to sort this problem because [sys] to clear [usr] it's it's [sys] it [usr] a an emergency [sys] ok well sure ok then is it your dad's property or yours [usr] no no no no good good good morning good morning [sys] that's fine [usr] good [sys] hello [usr] morning [sys] sir [usr] my name is [pii] how are you [sys] i'm ok thank you sir i'm ok sorry [usr] good [sys] to hear that you're in a bit of a tricky situation [usr] a major major problem man the [sys] hm [usr] problem is we got to block it outside the the conservatory here but the piping goes under the conservatory and it runs down towards number seven which is on the left hand side of me the guy [sys] right [usr] the insurers came yesterday and he put a camera through from room from house number seven he put it down the line and he found that the block is just at the boundary fence between number 10 which is me and number nine we found the blockage there and then we got managed to get all of them water and they came last night but the issue of who's owning the line who's owning the pipe who's the responsibility it is they said to me no where the blockage is is the responsibility of the landlord now i spoke to the landlord and he he gave me the number to get all of diner or to come here to to have a look [sys] ok and would it be the landlord that pays it [usr] the landlord will be will be paying that [sys] ok i will need to get you through to the local office i'll be perfectly honest with you i'm not entirely sure whether or not they'll be able to book it without speaking to the landlord but they will be able to tell you how much it how much it's likely to cost and how quickly we are to be able to get somebody out to you [usr] done today sorry thank [sys] and [usr] you [sys] that sounds the priority at the minute finding out when we can get somebody to you can i have your post code [usr] it's [pii] six [pii] and is number 10 [sys] marvelous ok ok let me give you the contact number for the locust as well just in case they say need to speak the landlord i give him the number and tell him he needs to call us the number is [usr] yep [sys] [pii] [pii] [usr] thank you i'll just repeat that back to you it's [pii] [sys] almost not quite it's [pii] [usr] [pii] sorry ok [pii] [sys] and then it and then correct perfect [usr] lovely [sys] right [usr] let me [sys] ok [usr] do let [sys] you [usr] me give [sys] through [usr] him [sys] to the local office then [usr] yes [sys] say again [usr] can i give you number [sys] and if you just tell them what you've just told me about it being within the property boundary you've had to come and investigate and they've confirmed it and obviously we've got these medical issues we need to make it a priority they'll be able to tell you how quickly we can get to you and [usr] ok [sys] if you just say that obviously it's a a tenanted property landlord will be paying the bill they'll be able to well hopefully they can book it in through yourselves but [usr] right [sys] they may need to speak with the landlord i'm [usr] that's [sys] not sure [usr] fine we can arrange that [sys] no problem ok i hope [usr] what [sys] it all gets sorted [usr] lovely [sys] i'll get you through [usr] thanks [sys] to him now [usr] for your [sys] ok [usr] help thank you much [sys] no worries all right bye [usr] that's fine take care thank you what they told me last night that they need some they need a cash or card payment on site you need to give his card details [sys] dino [usr] i want to speak to [sys] is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] and [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers [usr] to this is a long standing [sys] whatever [usr] part [sys] your problem or situation an expert dino engineer will visit your home or premises and provide a quote free [usr] i don't [sys] of charge and without obligation [usr] i don't do what no he is a problem it's a problem i think both operate from a hotel with my condition to operate from the hotel i am not supposed to it's a joke [sys] for your peace of mind [usr] i said i [sys] we [usr] don't [sys] provide [usr] care [sys] a 24 hour emergency response seven [usr] i [sys] days [usr] work [sys] a week [usr] i work [sys] 365 days a year all [usr] i [sys] work [usr] phoned [sys] is guaranteed [usr] him last night and i [sys] you'll [usr] told [sys] pay [usr] you to [sys] no [usr] talk [sys] call [usr] to them [sys] out charge and work is carried out by [usr] it [sys] local engineers [usr] i don't know i don't know what the problem i was biking i it sounds they wasn't able to deal with it you [sys] thank you for calling [pii] [usr] haven't came to what standing [sys] all [usr] up yet [sys] our [usr] i [sys] agents are currently busy please [usr] this is at [sys] leave a message [usr] this number [sys] and we will get back to you as soon as [usr] this [sys] possible [usr] give them a number [sys] when you've finished recording please hang up or press [usr] that's not how [sys] hash [usr] it works [sys] for more options [usr] it's not they don't tell him no i don't have money hello hello hello [sys] you recorded tell them it's not better to tell him you're the one with the problem i don't have money hello hello [usr] i don't [sys] hello to record a different message press one to review the message again please rerecord your message after the tone [usr] hi good morning if this is [pii] can you please give me a call urgently on [pii] again it's urgent please give me a call thank you [sys] you recorded hi good morning if this is [pii] can you please give me a call urgently on [pii] again it's urgent please give me a call thank you to record a different message press one to review the message again press two or to keep the message hang up now | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing drain services from blocked drains to burst pups and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino.com [usr] i stress on a high says on home insurance it covers [sys] dino is one of the [pii] leading [usr] someone [sys] plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] there's blocked sinks blocked or leaks and waste pipes including rainwater drains block bath toilets or external brains that where abouts dental damage [sys] our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] sorry i mean after the house fire it didn't but now because different [sys] whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote [usr] and i don't know what to do it's gonna get dark and i'm gonna be on the phone i don't know whether to start having a go at it and then if it gets dark call someone or well once the the hard block is gone it should all go down it's not sort out that is fine [sys] dino [usr] it's just time [sys] offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done [usr] there is but we've got that rob one i might be able to break it up with that see what i mean my mum's trying to call me fine [sys] it's really easy to book appointments online just visit dino.com [usr] right ok yes and that ok and he said far out don't tell me ok i mean i don't think he realizes how serious it i told him what he was [sys] thank you for calling di you're speaking to [pii] how may i help [usr] hello there i was just calling up to maybe get a quote and see how quickly you could come out i've got an external drain problem all the toilet waste and bathroom bathroom stuff is blocking up the drain outside and it's [sys] ok [usr] quite bad i'm not sure [sys] ok [usr] if there's anything you can do and what money we're looking at [sys] ok is it overflowing [usr] it's back in right out of the drainage thing and i've taken off the inspection cover and it's all backed up to the top of there as well [sys] ok is it overflowing with raw sewage [usr] i think not necessarily i think it's all stuck under the initial blockage but it i think it will start coming out as raw sewage [sys] ok [usr] if that makes [sys] and can [usr] sense [sys] i ask have you got working toilets [usr] it works but obviously it's it's backing up the water supply it works at the minute but i'm not sure for how long [sys] ok no that's absolutely fine can i ask is it a domestic or a commercial property [usr] domestic [sys] ok can i ask do you have british gas home care cover [usr] no i don't no [sys] and can i take your postcode to check we're booking in the area [usr] it's [pii] [sys] [pii] let me just check ok we are booking in the area now unfortunately it's landed on a weekend and obviously a bank holiday on monday i can certainly look at the availability because there isn't more sewage overflowing at the moment and you have got working toilet what i can do is book in the avai the earliest availability that we have and then obviously if it gets any worse just call us and we can upgrade [usr] i mean [sys] that to an emergency [usr] i mean it it will be the problem is i'm i live here with my dad who's got dementia and [sys] all right [usr] his [sys] ok [usr] wife and the problem [sys] and [usr] is [sys] is [usr] i'm [sys] that [usr] away [sys] the only [usr] tomorrow [sys] accessible is is that the only accessible toilet he's got [usr] for him and as [sys] ok [usr] i mean it's because i'm away [sys] no problem [usr] tomorrow i've got but as i say i just wanted because i might be able to get it done on the home insurance but there's a costly excess i was checking you guys out first to see see [sys] now [usr] how much i'm looking at [sys] because of the time now we'd be looking at after hours getting that that out [usr] no i appreciate [sys] for a standard unblock it would be £260 are you happy to book that in [usr] let me just confirm with sorry it's a bit hang on bear with me a sec i know how quickly would i be able to get out [sys] well i i because it's the weekend we don't have access to the engineer it would be today but i just couldn't tell you that at the moment i mean [usr] ok [sys] in that [usr] it's [sys] area [usr] if [sys] we don't have access to all the areas [usr] if if [sys] i [usr] it would be today we're looking at about 260 [sys] it would be [usr] sorry bear with me one second i tell you what i'm gonna have to discuss it with my family i'll give you a call back if [sys] no [usr] that's all right [sys] problem [usr] ok [sys] no problem [usr] ok [sys] thank [usr] all right [sys] you [usr] brilliant thank no thank you for your help and i'll i'll call [sys] all [usr] back [sys] right [usr] all right cheers [sys] thank [usr] thanks [sys] you [usr] bye [sys] bye [usr] bye | 7Quote
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes diner one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of experts are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino.com good afternoon you're through to [pii] at dino how can we help [usr] hello that's [pii] calling the well being and you alright [sys] i'm not bad how are you [usr] i'm good thank you i've got a job to pass through it's it's just block drain issue it is it's in a one close my gosh i can't pronounce these words [pii] in [pii] [sys] right ok are you are you a key account holder [usr] i remember what sorry [sys] are you a key account holder [usr] well i would that the well being we are we we run through down the drainage shoes [sys] right ok sorry i'm just struggling to understand do you have an account with us [usr] does the well being probably does we normally come through to you for for issues with draining we pass the jobs over we do [sys] ok have you got the postcode there by any chance [usr] for for the the property in question it's [pii] [sys] yep [usr] [pii] [sys] thank you ok and sorry is it a sd build [usr] with what sorry [sys] sorry i'm just trying to find out if you've got an account with us or not [usr] all right i'm not too sure well we with delta well being we work through dino rod for drainage [sys] delta [usr] there's no whether [sys] well [usr] there'll [sys] being [usr] be a account with delta well being [sys] right i'll have a quick look just to see because i don't wanna book you onto the wrong system [usr] ok [sys] that's all [usr] no worries that's fine no problem [sys] ok ok i don't think you have got an account with us but that's fine is it yourself that will be the billing that the paying customers [usr] it'd be with with those or would it be with [pii] i can double check because i'm not sure on my end either if i can i check with the seniors now and see because it it could that [sys] that's [usr] there's [sys] fine [usr] a something i need to see bear with me one sec all right [sys] ok [usr] thank [sys] no [usr] you [sys] problem [usr] thank you hello right ok i double i double checked there should be an account under the council with harvard [sys] harvard ok let me have a look for you ok i still can't find an account [usr] can't find ok no worries [sys] do do you have the account number it usually starts with a av [usr] we don't unfortunately let me alright let me let me double check again with my seniors i'm sorry to be a pain bear with [sys] no [usr] me one [sys] don't [usr] second [sys] worry thank you [usr] hello sorry to put you on hold [sys] hiya [usr] again no i'll get through i've just been talking i i double checked my just to see but they just said there should be an accountant to harvard because they're the ones that would be billed for the drainage some [sys] ok is it harvard knight construction [usr] it should be [pii] [sys] [pii] all right ok gosh i'm really sorry i can't find an account that let me try half it right i can't find an account under that but i can book you on an on demand an on-demand job which just means either the bill payer rings up and books the job or you can do it on the app but the bill would come to yourself [usr] right right sorry hang on i just wanna make sure i'm not playing [sys] that's all right i'm i'm i'm i'm gonna speak to my manager as well because this is a tricky one [usr] no problem at all that's fine [sys] ok no problem are you all right if i put [usr] that's [sys] you on hold [usr] absolutely fine do that's no problem [sys] thank you [usr] thank you the only other option is they'd have to [sys] hello [usr] hello [sys] there hi i'm just asking on a whim here is the account called [pii] [usr] [pii] i'm honestly not too sure i can double check sorry to keeping each other on hold but well i didn't need a year [sys] no [usr] old this one [sys] no it's [usr] have [sys] fine [usr] a [pii] you said [sys] what's the company the company that you're calling on behalf of what's that called [usr] delta well being [sys] delta well being ok i'm gonna search that as well [usr] that's fine no problem i can i can double check if it's [pii] i'm not sure if i think the seniors might know i'm 100% [sys] ok [usr] if i can track all that's fine [sys] ok i honestly can't find a thing for an account under you under you guys [usr] i'll i'll double check my seniors out if it if it's if they know if it's the [pii] [sys] that's [usr] but [sys] fine is it a is it under [pii] or road it it's not under [pii] at all [usr] no [sys] is it [usr] i know that's what we normally call for out of hours [sys] ok [usr] that's not me to go through week off a train let me just i'll just quickly ask now and see [sys] no [usr] i'll [sys] problem [usr] be two seconds i'll bear with me sorry [sys] no worries [usr] thank [sys] that's [usr] you [sys] fine [usr] hello right i think [sys] hiya [usr] what i'll do i'm gonna give you a ring back possibly because it might be because normally there is we normally do go through down the road but it could be something else i'm gonna try and give them a ring and see if it's something that's gone hay why you're over here i don't know but i'm gonna give them a ring i [sys] no problem [usr] i do apologize [sys] no no don't worry at all don't [usr] baby [sys] worry it's been fun [usr] no we both live together that's fine [sys] no [usr] you take care all right [sys] you too [usr] shut [sys] bye [usr] up [sys] bye [usr] shut up | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us hello you're through to [pii] working the support team how can i help you this evening [usr] hello good evening i i have this home agreement with british gas and one of your engineers i think from saw the shower which i've got a problem with at the moment and he said that he needs repairing or replacing i'm trying to arrange an engineer to go and replace the shower for me can i book it through yourself [sys] ok let me have a wee look for can i just start by taking your name please [usr] it's [pii] is that [sys] that's great thank you and is it the actual the shower itself that's broken [usr] no is the control unit and the for the shower it [sys] ok [usr] it gets very [sys] with [usr] hot [sys] the [usr] it gets very very hot or very very cold it it just doesn't it it goes hot and cold all the time and the engineer who went from british gas to the or from today they said the control unit of the shower needs repairing or replacing [sys] ok and could you confirm your address and postcode for me please [usr] well it's my address is the tenant lives there is [pii] which is [pii] [sys] ok that's great thank you i'm just gonna have a wee look at the job from today just to see what the engineers wrote on his notes [usr] thank you [sys] ok and could you confirm your date of birth for me please [usr] it's the 30th of august 1965 [sys] that's great thank you ok i'm just gonna have a wee look at the appointment just now and then we can see where we go from there an engineer was out today at the property [usr] er today that's right the saturday on [sys] ok ok i'm just loading up the the system just now and then i can have a look [usr] thank [sys] at that for [usr] you [sys] you is it the the it's the shower itself that's broken what is it the pipework up to the [usr] no ii [sys] the shower [usr] i don't know you the engineer wasn't talking to me that all i know is leaking is very hot and cold and also they said the control unit is broken [sys] ok [usr] it needs replacing anyway [sys] i'm just having a wee look to see what he's [usr] thank [sys] want [usr] you [sys] to do ok it wouldn't the replacement of the shower wouldn't be covered under your home care [usr] it be [sys] because [usr] no [sys] we don't cover showers or their parts under your home care [usr] ok [sys] ok it would need to be something that you would that you would pay for [usr] yes that's fine no problem [sys] ok what would need to happen is you would need to call the the local office to see if that's something that they would be able to give you a quote for [usr] who's [sys] that would be it would need to be done by dino if that's something that they're able to do [usr] well they're not the thing is they don't know the british gas has already been there and they're closed now and [sys] if you need to call them tomorrow i can give you their direct number it's not something that british gas would be able to do for you it would need to be a third party [usr] i see ok what's the number please [sys] it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] who's this number is that diner local diner [sys] yep that would be your local dino office in your area [usr] ok i'll give them a call right now maybe they can send me thank you [sys] ok after then they will be open tomorrow for you ok [usr] ok thank you thank you much bye now [sys] thanks bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello there good morning speaking how can i help [usr] good morning to you it's [pii] calling from [pii] i'm just wondering have you been briefed about the price increase [sys] i [usr] as of the first of october [sys] for on demand [usr] yes [sys] and that that's just for the [pii] franchise [usr] no no that's [sys] then [usr] er uk wide the price list was meant to get purchased on to central but it's not [sys] up [usr] i just [sys] here [usr] thought the best place to speak to you boys have you been briefed on anything [sys] not [usr] i'll [sys] from [usr] take [sys] my [usr] it [sys] knowledge [usr] and [sys] no [usr] you've not been issued a new price list [sys] no [usr] thanks [sys] sorry can you can you please put you on a quick hold just [usr] yep [sys] won't be a second [usr] no bother [sys] obviously what it would be even be on the website now is a starting price would be 100 and £70 all in it's increased from that [usr] it's six it's going up to 1 80 as of the first of october that's what we got told [sys] right [usr] on a national conference i'm [sys] right [usr] just trying to [sys] well [usr] see if [sys] i'm [usr] it's been [sys] just [usr] implemented [sys] i do beg your pardon if i can just put you on a quick hold do beg your pardon just [usr] no [sys] won't [usr] not [sys] be [usr] a [sys] a [usr] problem [sys] second [usr] bud right [sys] back with you dino is the uk s expert repair service offering fast professional solutions to building [usr] one [sys] maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers sorry there i do apologize for the hold just what's your name and where are you calling from again i beg your pardon [usr] it's [pii] for [pii] [sys] [pii] ok [pii] [usr] but if [sys] just speaking [usr] you if [sys] to to one of my most senior colleagues and believe that to be the case [usr] all [sys] that [usr] right [sys] there [usr] that's [sys] is going to be [usr] fine [sys] an increase yes [usr] they were meant to issue us out when you price list but i went [sys] yes [usr] on the site there's nothing there nothing leaving it to the last minute and there's you didn't even know about it either did you you would have come [sys] you [usr] in on monday [sys] usually [usr] to [sys] you usually have a daily debris for what what any increase [usr] that would [sys] sorry [usr] be fine [sys] any changes in the business but maybe [usr] they're leaving it [sys] that's [usr] till the last [sys] the [usr] minute [sys] agenda [usr] that's what she [sys] but [usr] was [sys] and usually you can just ping over an email but there's not anything [usr] no no we were we were told we'd have all the information weeks ago and now it's getting too close to notice that thinking what's happening right i'll just get in touch with the area manager i'll [sys] no [usr] get him [sys] problem [usr] to chase it up [sys] thank [usr] ok [sys] you [usr] much appreciated that have a good day [sys] you too thank you [usr] isn't [sys] bye [usr] it [sys] bye bye bye | 7Quote
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[sys] thank [usr] thanks [sys] you for [usr] sir [sys] calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online [usr] just [sys] in [usr] call [sys] a few [usr] me and [sys] easy [usr] book [sys] clicks [usr] this one and [sys] visit [usr] you [sys] dino.com [usr] know [sys] for details alternatively please hold and your call will be transferred [usr] well i'll come now [sys] to [usr] would i [sys] a customer service advisor we record calls for quality and training purposes [usr] i have a message on the message i was gonna make this one [sys] dino is one [usr] give me [sys] of the [pii] [usr] reference [sys] leading [usr] number [sys] plumbing [usr] that you go [sys] and drain [usr] have you [sys] services [usr] got my name and all [sys] from blocked [usr] you knew [sys] drains [usr] my name [sys] to burst pipes [usr] you give [sys] and busted [usr] numbers [sys] boilers [usr] that i [sys] we're here to help our local teams of expert engineers are available [usr] my god [sys] across the [pii] [usr] don't know [sys] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done good evening diner [pii] speaking how can i help [usr] good evening my name is [pii] i've booked an emergency call for today [sys] ok can i just start taking your postcode please [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] can you please confirm the first line of the address and your full name please [usr] [pii] almost [pii] [sys] thank you much ok let's see what is happening ok main drain is block has been trying to go on but the end of the words have broken to it ok let's see who's been right what time did you call ok if between eight and six and the emergency appointment [usr] tonight and i've just [sys] ok [usr] phoned you se you sent me a text message [sys] ok [usr] and when i run my number he didn't know what he was talking about [sys] right looks they haven't been managed to going to attend tonight the [usr] ok [sys] way the situation looks unfortunately if somebody might come tomorrow because we are really busy unfortunately situation i see on the job they somebody has nobody has been allocated yet somebody has [usr] because they sent me a message saying that somebody would be here as soon as possible [sys] maybe they are they must be trying finding somebody but some they had not updated yet that somebody is coming at the moment [usr] ok [sys] well i cannot [usr] what do i do [sys] see anything [usr] they don't turn up [sys] job [usr] by six [sys] was moved [usr] is ok [sys] from wednesday to yesterday i moved back to wednesday ok there is something on the timeline saying job was moved from wednesday to yesterday i have moved back to wednesday as we have no availability today informed the customer to call back on the 24th to see if i was right when i was telling you yes unfortunately there's nobody available today [usr] ohh i can't believe nobody didn't message me and say i've been waiting in and nobody i've just had a message to say he's coming and now they're not coming [sys] no unfortunately [usr] i [sys] because [usr] got no toilet [sys] i will [usr] or anything you see i can't even use the toilet [sys] bye [usr] that's why they said that i had to phone you know [sys] unfortunately the availability is really poor if you want to try some other company or [usr] i've [sys] if [usr] tried [sys] you try somebody [usr] everywhere i've tried [sys] you're right [usr] everywhere [sys] the same everyone is really busy [usr] ok what do i do do i ring tomorrow or do i hope that you [sys] if [usr] can [sys] you [usr] fit [sys] win [usr] me [sys] in the [usr] in [sys] morning [usr] could [sys] just [usr] he just [sys] try [usr] put [sys] to [usr] me [sys] win [usr] on [sys] anything [usr] an emergency [sys] before [usr] for tomorrow [sys] the local office has closed today if you win in the morning nine o'clock they might be able to find something but you need to ring in the morning don't wait this is too late after five o'clock try to ring in the morning if [usr] i said i'm only ringing now just to make sure that they were on their way do what i mean i'm not ringing now for the emergency appointment [sys] right no no ii [usr] you [sys] i [usr] know [sys] know that i unfortunately i think the your appointment was booked as an emergency there's nothing they haven't booked it they booked it correctly i think the availability there's no availability of the engineers because we are really really really busy unfortunately [usr] well would that emergency be rolled over till tomorrow or no [sys] it depends you need to speak to the local office if they have somebody then they might accommodate you or if otherwise they will tell you that unfortunately we have no one you you need to speak to the local office in the morning nine o'clock [usr] ok all right [sys] thank [usr] thank [sys] you [usr] you very [sys] take [usr] much [sys] care [usr] thank [sys] bye bye [usr] you bye bye ok | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon speaking to [usr] hi there i wonder if you could help me i was looking to see if you would able be able to assist us we are having some problems with we believe our drainage system we are an office on a [pii] and [sys] ok [usr] it seems to be over the past week or we've had particularly pungent smell within the office which we have connected to perhaps incorrectly the heavy rainfall because it's come back again this afternoon and we've just had a big rainfall is that something you can assist with [sys] it is it is indeed what's [usr] [pii] [sys] the postcode please [usr] [pii] [pii] [sys] i got you if you hold the line let me get you directly through to the office in the area it'll go over the cost and availability go [usr] lovely [sys] from there [usr] thank you much [sys] what i think [usr] i should probably get a coat before i get them out [sys] good afternoon diner road [pii] speaking [usr] hi there i wonder if you could help me i'm phoning from the glasgow law practice i'm just looking for a free in relation to some assistance with regards to a problem we believe we're having with our drainage system we've had quite a pungent smell within the last week or which we tried to manage ourselves with products i can't remember what we used but anyway we used a product but it seems to be still not great the smell of particularly pungent this morning when i came into the office and i don't know if something connected to the rainfall because it seems to be because it went away and now it's come back again and it's just also left that heavy down we been in the kitchen it's a small kitchen area and a toilet that we have in the office and and they don't seem to the smell doesn't seem to be emanating from either of them we're not really sure where it's coming from but i had contacted a plumber who suggested it might be better to be a drain drainage company that's the long [sys] ohh right [usr] and short of it [sys] is anything slow to drain is it in the [usr] hold [sys] kitchen does [usr] on [sys] the [usr] a sec [sys] sink drain ok [usr] girls [sys] does [usr] is there anything slow to drain the bathroom's not the toilets not but the sting one maybe is a kitchen plug hole slow to drain no no neither the time [sys] and [usr] definitely [sys] and your toilet's flushing ok that's [usr] toilets [sys] that's not [usr] flushing [sys] backing up or anything [usr] no [sys] everything's [usr] not backing [sys] ok [usr] up not yet [sys] nor normally if it's if it's a smell and there there's no sign of a blockage you you're telling me that there's nothing backing up and there's nothing draining there's slow draining and we would recommend that you get a plumber in the first instance to check maybe under the floor just to check the pipeworks intact [usr] right [sys] and [usr] ok [sys] make sure that that they have the pipework hasn't come away underneath it's maybe leaking waste water and maybe that would that's what the smell it could be dead rodents and then i know that's not nice [usr] that's disgusting [sys] but it could be dead rodents or something no underneath [usr] and that but [sys] that that's why [usr] but it's [sys] we [usr] coming [sys] would recommend [usr] through the office [sys] that [usr] though would that be right because our toilet and bathroom are our toilet and the kitchen area at the back of the office but it says you come in the office in the front [sys] it could it could be because it could be the drain it could be cracked or something no further down as i said [usr] it [sys] it could be leaking waste water or whatever it could be something that i mean our guys could come out and they've got the the pressure the high pressure washer jet and things that they could get the drain we can't guarantee that would eradicate a smell you would still be charged and [usr] right [sys] you could still be left with the and obviously a charge [usr] right [sys] that that's why we would recommend a plumber in the [usr] flour [sys] first case just to [usr] ok [sys] make sure that the pipework [usr] sure [sys] underneath is ok [usr] ok [sys] before now we start charging if if there was a sign of a blockage then fair enough let [usr] sure [sys] know if the toilet wasn't flushing away properly or the sinks weren't [usr] yep [sys] draining [usr] oops [sys] that that [usr] hello [sys] that shows maybe there's a blockage somewhere but if you're you're saying there's [usr] hello [sys] nothing that hello [usr] was she there do you [sys] hi sorry if you're saying there's nothing that no there's no sign of a blockage or anything we'd recommend a plumber in the [usr] plumber [sys] first instance just [usr] ok [sys] as i said just taking a check under the floorboards [usr] sure [sys] and things first [usr] perfect all right i'll sort that out and we'll give [sys] ok [usr] you a call back thanks a lot thank [sys] ok [usr] you [sys] that's brilliant [usr] thanks [sys] thank you thanks [usr] bye [sys] bye [usr] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at on demand how may i help [usr] hi i've got a problem with some sewage but we can't work out where it's coming from [sys] right ok well [usr] we [sys] we [usr] don't [sys] can send [usr] have [sys] someone around to have a look [usr] we that'd be great [sys] i'll have to check the diary i'll have to raise a job and see when we could get somebody out to you [usr] ok [sys] do you have any british gas home care cover for plumbing and trains [usr] no [sys] can i take your postcode [usr] do what let me just look i'll give you my post code and i'm just gonna look on my bank statement i do have something to do with drains but my post code is [pii] [pii] [sys] yes dp delta papa [usr] yes let me just have a look but i don't think it's british gas [sys] it may be home served possibly through the water company [usr] yes i think it is is that do you do that or not [sys] we don't no you'd need to speak to home serve on that one [usr] what i'm quite happy for you to hold on [sys] the only problem is we probably wouldn't be able to get anybody out to you well we wouldn't today you'd be looking at tomorrow at the earliest [usr] that's fine [sys] the charge the charge for coming out on a sunday if we have availability is £237 [usr] ohh that's quite [sys] for [usr] a lot [sys] doing the job [usr] what about [sys] on a monday [usr] er [sys] it would be 100 on monday it would be 1 80 [usr] ok right ok i'll tell you what i'll do since you what i will do is i'll have a look to see if i've got that ohh is it called [sys] give [usr] home [sys] them [usr] serve [sys] a ring and see [usr] is it called home serve yes i've [sys] it [usr] got [sys] is [usr] that [sys] that's the one operated through the water company yes [usr] ok all right yes [sys] give them a ring and see if they can come out sooner if not we'd be happy to come out [usr] right and i could just book that online for monday [sys] you could absolutely or [usr] ok [sys] sunday if there's availability but [usr] ok [sys] as i say it's a lot more expensive on a sunday [usr] all right thank you much thanks for your help [sys] you're very welcome thank you [usr] thank [sys] take care [usr] you bye bye [sys] thanks bye bye [usr] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening [pii] speaking how can i help [usr] right right just er need a train somewhere [sys] sorry [usr] i just need the drains cleared if possible [sys] right ok your drain is blocked have you got a british gas plumbing and drainage cover [usr] and no [sys] ok is it a residential or commercial property [usr] it is residential [sys] thank you much is the drainage block inside or outside the house [usr] er outside [sys] outside is it overflowing anything any sewage coming out [usr] no not yet not as yet but could be [sys] ok [usr] soon [sys] ok have you got how many toilets do you have in the house [usr] it is 123 [sys] ok and all the toilets are working fine [usr] they're all working fine [sys] ok that's fine thank you i will see when's the next available can i start taking your post code [usr] is [pii] [sys] [pii] [usr] [pii] [sys] [pii] thank you can you please confirm the first line of the address [usr] [pii] [sys] ok sorry you just this system is a bit slow i'm just going [usr] no [sys] to take [usr] problem [sys] a minute ok | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to at [pii] how can i help [usr] hi i'm wondering if you can give me a price for a cctv dream survey for a house in [pii] [sys] i'd have to transfer you over to your dining office they can give you that [usr] i thought i'd ring i thought [sys] ok [usr] i'd rang them [sys] no it's fine you've come through to just a central line but i can transfer you over [usr] ok only if somebody picks the phone up mine [sys] can i take the postcode please [usr] just hang on it's c a two [sys] can go out for two [usr] hey cc for [sys] charlie alpha two [usr] that's the one seven bravo tale [sys] right i'll transfer you over now [usr] cheers [sys] welcome to down road please note all calls are recorded to route your call effectively please select from one of the following press one for any ongoing plumbing or drainage job bookings queries or eta s press two for accounts press three for any other queries thank you hello [usr] hi there i'm looking for a place for [sys] hi [usr] can you hear me [sys] without [usr] can you hear me [sys] i can yes yes can you hear me [usr] [pii] thanks for holding [sys] hello [usr] hello [sys] are you here [usr] can you give me the price [sys] hi [usr] hello [sys] hi [usr] hi can you give me a price for a cctv survey please vice versus [sys] certainly [usr] he [sys] what's it for [usr] er [sys] yes what's it for [usr] it's for aaa an old council house semi detached in [pii] weird weird deal street i think it is [sys] are you buying are you buying the property [usr] no it's got a few cracks in it and we've done [sys] no [usr] we've done a bit of work the surveyors said can he have a survey of the drains [sys] right yes our survey of the drains is 168 including va t [usr] and when could you do that [sys] and you're up in [pii] let me have a look for is anyone free tomorrow [usr] no i just have to give them a bit of notice that's all maybe next week sometime [sys] and a bit of next week any time any day [usr] right [sys] which should pick [usr] who [sys] a day and let [usr] can [sys] me know [usr] can [sys] and [usr] i email somebody to confirm [sys] yes you can you can email me it's [pii] [usr] [pii] [sys] [pii] [usr] how do you spell that [sys] [pii] [usr] yep [sys] and it's [pii] it's [pii] [usr] [pii] [sys] [pii] [pii] [usr] yep [sys] [pii] [usr] ok that's [sys] ok i'll just give you a quick idea for monday if you're looking at monday or tuesday we've plenty of availability lots of availability next week just let me know a time when you email me between eight and five [usr] ok [sys] all right and a day and i'll pop you in and give you a call [usr] and [sys] all you need to do is give me your full details name telephone number post code of the property and the address and then i can get it all sorted for [usr] ok [sys] you [usr] what do we get at the end of that do we get a an email report or something that [sys] if you wanted it recording us properly instead of a just look see and it that is a class as a home value service that's 200 [usr] -huh [sys] not 168 it's slight slightly dearer [usr] 200 that would you want one of them [sys] just for the recording you want one of those [usr] ok that's great [sys] with the recording [usr] thank you very much [sys] ok [usr] goodbye [sys] ok sir no problem [usr] bye [sys] take [usr] bye [sys] care bye-bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one [usr] it's [sys] if [usr] [pii] [sys] you require [usr] isn't it [sys] our plumbing services press two or if you [usr] one [sys] have an [usr] of [sys] existing [usr] the woman's [sys] did [usr] to [sys] that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon [usr] ok [sys] you're through to [pii] my name's [pii] how can i help you today [usr] ohh hello er this is [pii] hi i rang this morning i think it was around 11 30 to book a call for my mum i spoke to your colleague [pii] what it was er the toilet in the bathroom every time the toilet was flushed constant it the system fills up but then the water was constantly running [sys] constantly [usr] into the toilet [sys] running [usr] bowl my mum was really worried in case the water kept was gonna overflow onto the floor you say she kept she mum's 85 with side problems your your colleague [pii] he said i'll arrange for someone to call out but the oddest thing is for this this water suddenly stopped running now i was wondering whether to cancel it because i don't want your colleague to come from wherever he's coming from to the house and he says everything's fine because we flushed it we went upstairs we kept checking it all the time i was going up to the bathroom and er it was still the water was just running into the it wasn't really the water wasn't coming up and overflowing but that was my mum's worry but the water when you flushed it was just running the back of the toilet into the water [sys] the [usr] all [sys] back [usr] the time [sys] of the toilet into the water [usr] just into the water we just let we just thought ohh well the person [pii] said ohh [pii] said ohh there'll be someone calling out today at some time but this afternoon when we've been going up and down it's all silent now in the bathroom and the water is not running down i'm thinking ohh i better cancel it cos i wouldn't want the person to case he's down the other end of [pii] you see and he's coming all this way and and i said to me mum might be better to see how it goes now and if it happens again on monday [sys] a monday [usr] maybe [sys] contact [usr] maybe [sys] chain ring [usr] ring [sys] up [usr] up [sys] and rebook for monday [usr] but are you able to bring [sys] i can [usr] the job up and cancel it [sys] i can [usr] and [sys] certainly [usr] ok [sys] could i have the post code of the property please [usr] it's my mum's is [pii] [sys] and the first line of the address and name please [usr] it's [pii] missus [pii] [sys] thank you [usr] it's through that british gas mum's got that [sys] she's got home [usr] that's [sys] cover care [usr] right you've got all that but i know it's one of your blokes that would have called you see [sys] i'm just ringing to i've just got to i'm not sure whether it'll let me cancel [usr] ohh [sys] i'll have a go [usr] ok [sys] for you [usr] we've just been up now and it's up it's not running now into the toilet and we've flushed it again and then we stood there and it's just not doing it now and i'm thinking ohh what should we do should we cancel it cos in case he comes out and you feel a bit in case he comes out and he says well it looks ok now that type of thing [sys] ok i have canceled that for [usr] ok [sys] you [usr] that's fine we'll see how it goes over the weekend and i'm thinking i wonder is it i don't know i'm not a plumber you see i'm thinking well why did he do that i was doing it all morning you're saying even we were going up the stairs and the water was just constantly running from round the back of the toilet bowl into the water and and i'm thinking it and now we go up and we flushed it numerous times to see does it do is it doing it it's just not doing it now i didn't wanna waste your colleagues time when he's coming coming out cos i know with the classes [sys] no i [usr] emergency jobs at the weekend and things that ok right [sys] ok [usr] well what [sys] that has been canceled [usr] ohh thank you for that what was your name again sorry [sys] my name's [pii] [usr] ohh well thank you [pii] [sys] no [usr] i was gonna [sys] problem [usr] say we'll see how it goes the rest of the day tomorrow and if it's that i can always phone for me mum on monday and go from there ohh right well fingers crossed it doesn't happen [sys] hopefully [usr] again anyway [sys] it doesn't [usr] ok well thanks again [pii] anyway [sys] thank you for your call and have a good weekend [usr] and you thank you bye [sys] thank [usr] bye [sys] you take care [usr] bye [sys] bye [usr] bye bye | 7Quote
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] my name is [pii] how can i help [usr] hello i just wanted a quote please on how much it would be to unblock an outside drain [sys] i can give you that straight away a rough [usr] thank [sys] estimate [usr] you [sys] is about 100 and £80 and that includes the va t [usr] i mean vhv ok i just saw online that that would be the highest price that's all i don't know whether that was it was lower than that and then depending on on area [sys] essentially it's a free call out and free visual inspection and then once we start doing physical work that's when we have to charge and it's usually around the 180 mark sometimes it can be a little bit less sometimes it can be a little bit more it [usr] ok [sys] depends really on the severity of the job [usr] ok all right then thank you and and when if i wanted to book when would be the soonest you could come out [sys] that's a difficult one to answer because it doesn't every area is different [usr] ok [sys] but far today all the appointments i've been booking in have been the same day [usr] same day ok all right i just need to check that price with my partner and i will call you back [sys] no problem at all [usr] ok [sys] all right [usr] all [sys] have a great day [usr] thank you and you thanks bye bye | 7Quote
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[sys] good morning afternoon [pii] how can i help [usr] hello there hi i don't know if you can [sys] -huh [usr] me or not but i have a property in [pii] i am concerned about any flooding that may happen and i've just heard some horror stories about people with sewage coming up through their loos and stuff that and i hear that there's something called forgive my ignorance but something a non return valve or something that may help this situation i don't know who i've got any of these but i'm trying to flood proof my house in the event that something that could happen [sys] ok [usr] is that something that you can help with [sys] i mean could possibly be what was the post code [usr] it's [pii] [pii] [sys] [pii] lovely ok [pii] constable no worries bear with me one moment let me just have a quick chat with my and i'll be right back ok [usr] sure ok thank [sys] no worries mines are currently busy hold for a short while and your call will be answered hello this is something we could help you with [usr] ok [sys] what i would need you to do is email all the information that you've said to me and any of site information the address the post code and the best name and contact number all over to our admin email i can get that forwarded over to the team who would deal with this [usr] ok and what is it what what service is it and may i ask is it cos it's obviously not a drain repair or anything [sys] no [usr] but it's protect flood protection really i suppose [sys] again that that is that was a question that my team would be able to answer not one that i would have the knowledge to answer [usr] ok [sys] again if you could if you just put that in the email someone would be able to answer that for you [usr] all right ok no problem what's the email address you want me to [sys] ok [usr] send it to [sys] that's [pii] [usr] [pii] [sys] [pii] which is [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] [pii] [usr] lovely [sys] ok [usr] ok great ok thanks very much for your [sys] all [usr] help [sys] right [usr] thank [sys] no worries [usr] you [sys] at all thank you [usr] bye [sys] thanks bye bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm did you note you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever [usr] and also that price [sys] the problem [usr] not connected [sys] we'll send an expert dino engineer to your home to provide a free no obligation quote [usr] i know it's just gone isn't it but i don't know this is a pretty quick time if you getting or is there somewhere to put it isn't it [sys] dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done [usr] i hate the glasses horrible horrible [sys] it's really easy to book appointments online [usr] i mean it's dead [sys] just [usr] ugly [sys] visit [usr] but [sys] dino.com [usr] the glasses don't help then is there a medical reason for those we ask is that is that a is it say what sorry [sys] dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes [usr] if [sys] and [usr] are [sys] busted [usr] going to [sys] boilers [usr] the tips i think that's [sys] we're [usr] not happening [sys] here [usr] today [sys] to help [usr] gonna call on that i spreading on it let me hit six no right now maybe if it is a slip off of some description might be early cos that one does have an end time doesn't it [sys] our local [usr] you can't [sys] teams of expert engineers are available across the [pii] 24 7 365 [usr] that pass [sys] days a year [usr] ok i know it's swelling they don't six doing that let me do that one of course i he runs the shop and they had some gel capsule and it was advertised for back pain it's a slow release i don't know you [sys] whatever the problem [usr] have been very [sys] we'll [usr] very brief [sys] send [usr] i just [sys] an expert dino engineer to your home to provide a free [usr] g [sys] no obligation [usr] for report [sys] quote [usr] i think that's true there's loads of other stuff to go to it's just we can't we can't get stuff out in that in that zone for a little while let's say it's gonna be a week before we get anyone in and clean it or something i suppose i'm thinking i can't live with the cardboard there for a week i can live with the [sys] dino [usr] rest of the [sys] offers [usr] ship you [sys] a fast [usr] know what i mean out [sys] reliable [usr] there [sys] service you can trust with fixed prices and no call out charges you can rely on us to get the job done [usr] you have because i made it all loaded up and stuff it's just the car while they sleep she wakes it up i think of call you soon [sys] it's really easy to book appointments online [usr] it's the [sys] just [usr] house going [sys] visit dino.com [usr] that was nice yes was sort this out and when she wakes up i'll get into the bedroom and we can sort out her now as well [sys] dino is one of the u [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] you can't take normal voice i've got a five days next i wasn't the next now it's i can see that that's ok but if it's got it's got food on it that was good let me take [sys] you're [usr] that [sys] through [usr] in [sys] to dino my name's [pii] how can i help you today [usr] hi i just wondered if you could give me a quote or if if that's the only thing you do we we've had a sewage spillage out in in a courtyard area i think it's from the floods i think that it it's come back up we didn't realize the floods a few weeks ago and we're just the the cos it's full of bikes and things that do what i mean and and stuff where we didn't necessarily go in and have a look at it all the time we just cleaned it out and we realized there's been a sewage spill there and we're just trying to find a way or how to to get rid of it and then see is it that it was it did did it happen almost a diagnosis did it happen when the floods were here or is there a blocked drain leaking is there a problem do you see what i mean it's almost two things can you help us with the sewage clean up and can you help us with [sys] right [usr] the diagnostic [sys] with the [usr] and food [sys] sewage [usr] and drain [sys] clean [usr] that [sys] up to be quite honest the only thing you can do is a lot of disinfectant and brush it into as much as you can into the drain itself there's not much [usr] right [sys] you can do obviously if it's flooded with it then you would need a va tank but unfortunately they are under extreme high demand at the moment [usr] ok what you you don't have them or you you haven't got [sys] what [usr] availability [sys] you [usr] for ages or or [sys] it all depends on [usr] wait [sys] the local office i mean what i can do is i can get you the contact number for the local office nearest to you and if you give them a ring they can tell you what availability they have there because obviously they don't have them at every single local office they they rent them [usr] ok [sys] and it all depends on whether [usr] right [sys] they've got any available at the moment because i i know that for another [usr] ok [sys] customer it was very hard to get hold of one as it was that busy but that's my best scenario i'm afraid with that is to get you the contact number and if you give them a ring directly [usr] ok and if if we did if the local team did manage to have it just give me a vague idea of of cost [sys] i [usr] do [sys] wouldn't [usr] what i mean and [sys] be [usr] whether [sys] able [usr] it's [sys] to tell you that [usr] you [sys] either [usr] wouldn't have a clue [sys] no [usr] ok [sys] it would be the local office that would provide that as well [usr] ok is that the same with trying the diagnostics and drain and finding out where it came from and [sys] you would need [usr] and [sys] a cctv [usr] it [sys] survey which again would be booked through the local office [usr] ok well if i could get their number then [sys] no [usr] that [sys] problem [usr] would that would be great [sys] could i [usr] can [sys] have [usr] you [sys] your [usr] text [sys] postcode [usr] it to me or do [sys] please [usr] i need it's [pii] [pii] [sys] [pii] ok i can get you the contact number up [usr] and with that back tank thing would they come and do that or would we is it just [sys] no [usr] we'd [sys] no [usr] have [sys] no [usr] to ok [sys] they [usr] cool [sys] could they could come and do that it's just i said it's getting the availability of the va tank right their direct [usr] ok right [sys] contact number is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] brilliant thank you and [sys] no [usr] do they [sys] problem [usr] do they work on saturdays or will the [sys] they [usr] office [sys] are [usr] closed [sys] still open they i think they are still open [usr] ok [sys] now and i think they're [usr] ok [sys] open till about half four [usr] ok i'll phone [sys] and [usr] now [sys] then they'll be closed until tuesday [usr] ok thanks very much then [sys] no [usr] cheers [sys] problem [usr] thank [sys] thank [usr] you [sys] you for your call take care now [usr] thanks [sys] bye bye [usr] bye bye bye | 7Quote
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[sys] thank you for calling dino rod partner british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon my name is [pii] how can i help [usr] hello yes i'm just trying to get an idea of timescale or available dates and price for some drainage servicing [sys] ok as in you've got a block drain that needs unblocking [usr] no no we don't have a block drain this is more preemptive i would say [sys] ok you'd it high power the commercial high power water jet flowing through it clean is that more [usr] that's [sys] better [usr] right [sys] a better description [usr] yes i i live in a block of it's they're flats with three sides there's six and there's three blocks of them but i'm in one of the blocks i got you guys to do the flat i lived in before and there was four there was four i guess it's a waste there's a waste and then there's a kitchen and then there's a waste and then there's a kitchen each side there's four pipes and they're through the brickwork they're in the brickwork but they have an outlet at the bottom you guys hosed it through and then hosed it to the mains or whatever and then that was it and it was very good and then i got them to do it again after a few years and i'm in another block now and i'm trying to get it organized for here i just want to get an idea of pricing and things because i've got to speak to the other neighbors i i've already spoken to half of them and they've said yes [sys] right [usr] that would [sys] ok [usr] be great but i just [sys] are [usr] want [sys] you acting [usr] make sure [sys] as [usr] everybody [sys] the building maintenance as the building manager or is it i know you live there [usr] well [sys] but [usr] i'm just [sys] are you you [usr] i'm a resident but i'm taking over a yes i'm i'm gonna just pay the invoice and then [sys] ok [usr] everybody will pay me it keeps it nice [sys] i understand [usr] and simple [sys] the local offices are open at the moment and i think you might benefit from having a chat with them they may remember doing it last time and [usr] right ok [sys] i could give you the well i can put you through to them and they'll give you an idea of of price and when they can and go out [usr] that would be perfect and are they based in [pii] [sys] one second could i take the post code of the property that you're wanting to have this work done to [usr] yes it's [pii] [sys] brilliant bear with me one second i'll just see if i see who they are i'm gonna see if your details are still on the system what was your name sir [usr] it's [pii] [sys] i've got an [pii] at that postcode i'm getting that to you [usr] that's me [sys] and [usr] indeed [sys] are you still and what was the first line of the the address that you said you've moved now this could be the the the first time the other address but what's the address [usr] the other one it [sys] and [usr] was [sys] where [usr] [pii] [sys] are you now right ok and [usr] i'm [sys] you [usr] now [sys] do have a [usr] [pii] [sys] british gas policy as well don't you however this is i understand that [usr] i [sys] this [usr] do [sys] isn't just for that [usr] i do [sys] one residence is it it's not under that policy that you're wanting to organize something it's for the it's for the block as a whole [usr] that's [sys] ok [usr] great [sys] ok [usr] correct [sys] water supply plant i just do you have a [usr] i think [sys] that's [usr] with [sys] correct [usr] my policy i can i can get mine done but there's no but i i need to get i would i don't know whether i [sys] i [usr] can [sys] i i'm [usr] do that whether i [sys] going [usr] can [sys] to [usr] utilize [sys] i'm going [usr] my [sys] to say [usr] own policy for my [sys] not [usr] own [sys] 100% [usr] thing because it's [sys] as i'm not a british gas employee and it's a british gas policy but i would almost definitely say that you wouldn't be able to use an individual properties to do the whole block [usr] no no no i don't i didn't mean that i was wondering if [sys] hey [usr] i was splitting it up into [sys] another [usr] six but [sys] another [usr] it's too complicated [sys] good reason to speak [usr] and it's [sys] to the [usr] not [sys] local [usr] gonna [sys] office perhaps [usr] you [sys] it isn't [usr] know [sys] anyway [usr] it's [sys] i'll pop you through to them but just in case i fail to get you through and and for some reason it the the it doesn't complete the connection i'll give you the number as well if you'd do you have a pen ready [usr] i will just write it here in one second if i can get this [sys] it's [pii] [usr] why is my here we go right [sys] [pii] [usr] fire away [sys] [pii] and i'll just pop you through to them now this is the local office [usr] ok [sys] for drains [usr] that's fine [sys] and for drains [usr] great [sys] and blockings [usr] stuff [sys] and all of that pop pop you through good night [usr] that's [sys] have a nice [usr] great [sys] evening [usr] smashing thanks [sys] one second [usr] and you cheers now bye [sys] please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues please press option three for accounts and finally option four for good evening how can i help [usr] hi [sys] that's [usr] i was just speaking to your central number they've transferred me to you and i was wanting to try and get a cost on drainage just servicing the drains it's not blocked or anything but it's more preemptive which i had you do [sys] huh [usr] for our flats [sys] right [usr] some [sys] ok [usr] years back [sys] what [usr] and [sys] i would [usr] i'm [sys] say [usr] keen [sys] is [usr] to get [sys] this [usr] it done [sys] is [usr] here as well [sys] the out of hours now what i would say is if you phone back tomorrow during the working hours which is eight o'clock till five they'd be better to to get to sort you out with that [usr] ok [sys] ok [usr] ok [sys] you'll [usr] i phone [sys] get the office sign [usr] the [sys] it's [usr] the [sys] just [usr] [pii] [sys] that it transfers [usr] number [sys] to the hours after five ok [usr] great [sys] no problem bye bye bye [usr] that's great ok thank you cheers bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage [usr] don't know [sys] problem press one if you require our plumbing services press two or if you have an existing home care policy it did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi speaking to [pii] how can i help [usr] aye i've got an ensuite shower blocked do you do you deal with things that [sys] we can do can i just check is this your on premises [usr] it's wonderful it's their own [sys] sorry [usr] premises [sys] the line broke up then it is your own house [usr] well it's my daughter's house da [sys] ok and do if she has british gas home care for plumbing and drains [usr] no no [sys] ok and can i take your post code or where you are please [usr] i'll have to tell you what i'm gonna have to write it all i'll ring you back because i [sys] all [usr] that [sys] right [usr] was [sys] no problem all [usr] probably [sys] right then [usr] i'll ring you back on it then ok [sys] no problem just [usr] bye [sys] that [usr] bye bye | 7Quote
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[usr] go [sys] thank you for calling dino rod partners with british gas [usr] and [sys] we record calls for quality [usr] all right [sys] and [usr] then [sys] training purposes good morning you're through to british test my name is [pii] how may i help you today [usr] hello i'm calling from pontiac mcdonald's and right it seems there's crew room toilets are flooding over over the top of the toilet and it's it's leaked all the way down into his kitchen now and he's in his crew room and everything i think it's since since it started raining we've got i think we've got a blockage in the drains and since it's rained it can't go through it's coming back to the toilets cos they've turned all the water off and everything and it's still flooding [sys] ok there's water coming from the toilet and it's [usr] up [sys] coming [usr] through [sys] all [usr] the [sys] the way down [usr] and over the bowl [sys] all right have you got a home care agreement with us [usr] have you got one sorry [sys] have you got a home care agreement with us [usr] i think that's what i've been advised to call you and i think you've been out this week already [sys] i can i have the post code of the property [usr] [pii] [sys] ok bear with me [usr] orange hello he's on the phone to dino it said half an hour to an hour when we banged them i think as long as it's raining it's gonna keep coming back through [sys] w fa [usr] for [pii] do we have an account do we have an account with dino ro it [sys] and the first line of the address please [usr] i think i'll find it for i'm not sure it's [pii] or something that [pii] make sure that well it's [pii] i right the owner rang me i was what's wrong with the public says rather though i've been told it's it's not working properly and we need more than that one i can't give you my that's all i've got [sys] when did they come out to your property [usr] 23rd [sys] on the 23rd [usr] saturday [sys] and did you call and did you call british gas [usr] sorry [sys] you've come you're calling british gas did you call british gas first to [usr] for [sys] get [usr] his [sys] the [usr] gas [sys] engineer [usr] is it is is this not [pii] [sys] you've not come straight to diner world no [usr] ohh sorry we've got the wrong number i just gotta give this number to ring [pii] [sys] i think what it is the department must be closed that's why it redirected the calls to us [usr] ok [sys] all right [usr] thank you bye [sys] no | 7Quote
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[sys] one likes being bunged up [usr] yes [sys] especially not your drains when water will sew it [usr] ok [sys] good morning [pii] [usr] hi i don't know if i've just spoken to you regarding a potential toilet blockage at one of our properties i was wondering if i could get something booked in i just wanted to understand one of your terms i believe that if it's not a standard unblock and more things need to be done that fee will go down to £60 and then you guys provide a quotation is that correct [sys] that's correct [usr] ok then that 170 fee won't be applicable [sys] if he's if he can unblock it's 170 for a standard unblock if he can't he'll he'll advise for £60 [usr] ok [sys] and raise further work for anything else that would need doing for a quote [usr] ok if [sys] ok [usr] i could then get that booked in i think the next earliest date was the 27th [sys] what's the postcode please [usr] it was [pii] eh thank you [sys] sorry [usr] mr du [sys] [pii] be [pii] [usr] yes [sys] ok that's not one little let me just check i don't think we cover that one bear with me a second [usr] huh [sys] and is this a drainage [usr] a toilet problem it's just been unblocked i don't [sys] the blockage [usr] know [sys] right ub 10 ok that wouldn't be our sale i can give you the correct number to call do you have a pen [usr] ok [sys] to hand [usr] yes [sys] it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] ok is that just a different [sys] it's [usr] office [sys] a different [usr] or [sys] franchise [usr] ok all [sys] all [usr] right [sys] right [usr] thank [sys] thank [usr] you [sys] you bye [usr] bye | 7Quote
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[sys] thank you for calling dino [usr] ok [sys] rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you [usr] i [sys] require [usr] wouldn't [sys] our plumbing services press two or if you did that you can now book plumbing services online [usr] ok [sys] in a few easy clicks [usr] d [sys] visit dino dot com for details alternatively [usr] do [sys] please hold and your call will be transferred to a customer service advisor [usr] you say [sys] we record calls for quality and training purposes [usr] alright alright alright alright [sys] hi [usr] alright [sys] you're through to [usr] darling [sys] how can i help [usr] i'm talking one second please no [sys] and [usr] darling [sys] he sat down [usr] i'll get you something that will be for me i'm sorry ma'am i'm sorry is that are you are you crazy right now but have you lost it i'm sorry my son is looking at another lady holding something and he's i i'm sorry about that i'm calling you regarding an issue we have with the leak and i just wanted to ask you a couple of questions your availability of your staff and your charges your hourly charges what it's not my flat i need to let the landlord know there's the tenant below the flat i'm calling you for and they saw a water stain on the ceiling and they're telling us it should be from our flat from the flat above which is the one i'm calling you for [sys] right if you want specific quote i'd need to take the postcode and then i'll transfer you over to the office in your area [usr] but but please let me tell you this for customer service guys this is the second time i'm calling you they put me through two people and then they connected me to the third one which they never picked up it was the the phone went dead obviously [sys] it does take [usr] i'm [sys] a it [usr] just [sys] does [usr] learning [sys] take a while to get through to the local offices you just have to keep on redialing [usr] ok whoever it is i'm gonna call again because this is not a customer service you to provide to clients to your customers [sys] as [usr] right [sys] i said [usr] you understand [sys] you do [usr] that this [sys] have [usr] does [sys] to keep on calling [usr] i have to keep [sys] the [usr] on [sys] local yes because the local offices are extremely busy as you can imagine you [usr] no [sys] just have to keep them on calling [usr] no no no no no no [sys] until they [usr] let me let me explain this you they asked me they said to me let me put you through to the right person and then this other person who picked up they told me to put me to another suitable person and the third time the phone went dead this is why you're telling me it has nothing to do anyway could you please put me through to somebody i can be assisted please that's all i'm asking [sys] yes [usr] very simple [sys] what [usr] thank [sys] i'll have [usr] you [sys] to i understand that and i am trying to help you what i'm gonna do is give you the number instead you can [usr] ok [sys] call them [usr] ok ok one second let me just write that number [sys] i'd need the post code first [usr] ok it's [pii] [sys] the your local your [usr] spend [sys] local [usr] five minutes [sys] offices contact number is [pii] [pii] [pii] [usr] [pii] thank you much [sys] you're welcome take [usr] thank [sys] care [usr] you bye-bye you too bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a min problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through [usr] i [sys] to [usr] i [sys] [pii] [usr] love [sys] at [usr] er what [sys] how [usr] it [sys] can [usr] is [sys] i help [usr] is all all it is is i'm currently i didn't i couldn't i didn't know what he wanted to call by the way i'll just call this one what it is is i i currently [sys] ok [usr] still hear me in college and i wanna do the mp q [sys] right give me one moment and i will put you in contact with the plumbing department for your area what's [usr] at the [sys] your [usr] minute [sys] post code [usr] it's at [pii] [sys] sorry [usr] l [sys] what [usr] [pii] [sys] was your post code [usr] [pii] [sys] right let's have a look for plumbing for that area it's a company called mac [usr] it's a company called what [sys] mama we franchise our offices our offices are franchised the plumbing department for your area is called mac [pii] [usr] [pii] [sys] [pii] [usr] and [sys] and [usr] is it is it just give them give them a call is it [sys] do you want the contact number [usr] give me one second right right go for [sys] ok [usr] it [sys] the number is [pii] [pii] [pii] [usr] [pii] and that's them is it [sys] if you give them a call they'll they'll be able to tell you whether or not they can help [usr] all right [sys] no [usr] then no [sys] what [usr] problem [sys] was bye [usr] thank you bye bye | 7Quote
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[sys] welcome to dino east midlands please if you're calling regarding a british gas call out please press one if you good afternoon [pii] [usr] hi i don't know whether it was you i spoke to earlier but [sys] bye [usr] i just wanted a quick price on a power flush [sys] right was it a private power flash or right just bear with me hello right apparently [usr] hi [sys] we can give one but we don't give a guarantee but if you were to go to british gas they would charge the same and they would give a guarantee with it you can go to british gas as a one off [usr] it'd be the same charge with british gas [sys] i'm let me just check on that [usr] because i i spoke to one of your colleagues who was on site [sys] hello yes we are the same price [usr] hi [sys] as i say that their comes with a guarantee [usr] this their [sys] yes [usr] comes with a guarantee [sys] yes [usr] and the exactly the same price as the british [sys] on the [usr] guys [sys] phone [usr] right and is it a fixed price or is it depending on how many radiators [sys] i'm really [usr] you [sys] not [usr] have [sys] sure [usr] how [sys] sorry [usr] does [sys] let me just [usr] work [sys] see [usr] do [sys] hello apparently it depends on how many radiators there are [usr] hi [sys] ok right thank you bye bye [usr] right ok ok brilliant ok great thank you bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes welcome to my name's [pii] how can i help [usr] hi i wondered if i was speaking to the right department or not i had a issue recently on the outside of my house with a outside drain pipe which was unblocked [sys] ok [usr] but there was a follow up recommendation that that a corroded cast iron section of the communal foul stack is in need of replacement er due to [sys] right [usr] blockages and it was recommended that a small excavation is made and the pipe is replaced with a pv c one would that be [sys] ok that would be one of my colleagues over at the local team normally was the initial visit done under british gas cover or was it something [usr] no [sys] that he just paid for was it ok no problem [usr] an external plumber [sys] that's fine [usr] drainage company [sys] ok doke and what's your post code there i get you to the local team and we have a word about it [usr] it's n 11 px [sys] ok one moment then in a second and i'll get you through to the local team we're gonna have a word hello [usr] hi yes [sys] you [usr] i have [sys] friday [usr] a er issue with an outside drain [sys] let me just [usr] just to give you the full story an outside drain pipe got blocked er a company came round and blocked it at which was on [sys] what's [usr] 11 [sys] your postcode [usr] px [sys] please sorry ok right [usr] no [sys] you have a you [usr] no no no no [sys] you have [usr] no [sys] a current [usr] no [sys] block [usr] no [sys] history [usr] sorry [sys] which [usr] sorry [sys] you would [usr] the [sys] us to unlock [usr] the outside [sys] which [usr] drain pipe [sys] other [usr] was blocked [sys] company couldn't [usr] but [sys] do [usr] some [sys] is that correct [usr] a company came [sys] ok [usr] round and [sys] go [usr] un unblocked [sys] on [usr] it but they also had a follow up recommendation that [sys] it just [usr] it was observed that a corroded cast iron section of the communal foul stack [sys] the [usr] is in need of replacement due to blockages and their recommendation that a small excavation is made and this cast iron pipe is replaced with a pv c one obviously i'm not 100% sure on this and the person [sys] contact [usr] that recommended this has disappeared [sys] ok [usr] and can't get hold of them [sys] i put aside some [usr] hence my call to you guys as in is [sys] [pii] [usr] this something you can come round and see for yourselves do you have a er a service where you come out to have a look first before proceeding no no no [sys] ok [usr] it's for you to [sys] the [usr] come out [sys] thing is [usr] to assess [sys] you don't have [usr] whether it needs [sys] a a blockage [usr] replacing [sys] or anything you need us to come and investigate [usr] and [sys] and [usr] then [sys] see [usr] if [sys] whether [usr] it needs [sys] it's [usr] replacing [sys] been fixed [usr] then you [sys] correctly [usr] can give [sys] is that [usr] a quote [sys] correct [usr] for it because at the moment i it's just it's it's it's no it's been it's [sys] hello [usr] been unblocked it's been it's been unblocked but it's been recommended to replace it [sys] it it haven't been replaced it just recommended -huh [usr] ok [sys] and [usr] sure what's the email address [sys] ok all right in that case could i please ask you to send us an email with the recommendation that other company did that i can get my manager to look into and [usr] is [sys] obviously [usr] that [sys] he [usr] [pii] [sys] will come back to you with what [usr] [pii] [sys] his site is [usr] ok diner [sys] a [usr] road [sys] office [usr] central dot com for the what should the subject line be [sys] at [pii] yes [usr] ok [sys] [pii] [usr] i'll do that what was your name sorry [pii] [sys] ok [usr] all right thank you for that [sys] perfect [usr] take care bye [sys] if you can put the site full site address as the subject line and obviously put all the recommendations and what you require to that my manager will look into it for you all right ok then thank you my name is [pii] no problem cheers bye | 7Quote
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing policy did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening you're through to [pii] morning speaking how can i help you [usr] hi i've got a small plumbing job that i need done and i i know i've used some dino plumb before through british gas but i don't have a british gas agreement at the property where this problem is do you have a set price for different types of jobs [sys] with a trip we do however for plumbing how the price works is that the engineer will give you a quote there and then and you'd be happier if he can continue the job it'll be up to the engineer [usr] right but is there is there any call out charge then to get an engineer to come and look at the job [sys] no there's no out charge [usr] there isn't i can make an appointment for someone to come and look at it who'll give me a price to do the job then and i can say yes or no [sys] that's correct [usr] all right that sounds good ok i i can't do it now but i will call back tomorrow [sys] ok [usr] and make an arrangement ok thanks [sys] no [usr] very much for your help [sys] worries take care bye [usr] thank you bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good morning you're through to [pii] here at how can i help [usr] hello good morning i was looking for a quote for a drain inspection it's see it's a drain that's from an old outdoor toilet er we're not sure if it's still linked to the sewage system or if it runs into the house we've not got a blockage or anything but we've been having issues with rodents we've been advised [sys] ok [usr] we've been advised to get someone to have a look cos we've just we've dug out an old flower bed which is it's where an old outside toilet was when we dug down cos we found a bit of a tunnel it leads to an old drain i'm thinking it's potentially still linked to the sewers it was gonna block it off but the er er we've been advised that if we fuck it off if it runs under the house there might be if there's cracks in it that could be where they're getting into the house at the moment just need [sys] ok [usr] an inspection on that [sys] we can definitely help with that the quotations for that work though is done with our office because it's with the surveyor they check to see when they can come out and obviously provide the costings i don't have access to that i'm afraid i can give you our local offices number however they will be able to provide you a quote for that work should you wish to go ahead [usr] they'll they'll be able to give me a quote if you say at the local office [sys] no that's correct [usr] ok perfect [sys] and could i just take the postcode for the area [usr] [pii] [sys] yep [usr] [pii] [sys] look i've got our local offices contacting here just let me know when you're ready [usr] go ahead [sys] [pii] [usr] check [sys] 429 [usr] ok [sys] 7 007 [usr] thank you thanks for your help [sys] not a problem at all have a wonderful day [usr] you too thanks bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plump services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to dino [pii] speaking how can i help [usr] hi what the problem is my my fat pipes come down in the night in the wind and it's taking it away from the toilet at the back i don't know if you could maybe give [sys] what [usr] me a quote i mean it's it'll be quite a big job it needs completely replacing [sys] what's your postcode please [usr] it's [pii] [sys] yep [usr] [pii] [sys] right just bear with me it's our local office that you need to speak with for that job they'll give you the full details [usr] ok [sys] just bear with me i'll pass you through now ok [usr] thank you [sys] thank you hello [pii] [usr] hi i think i've come through to the [pii] office what it is is i mean i live in [pii] in first of all b 63 i've had a problem in the night my stack for the toilets come down in the night in the wind it's all on the floor now well not all of it the f the top part obviously i do [sys] ok [usr] need a replacement i've got no toilet because it's connected to the toilet i don't know if you could give me a quote or any time that you might be able to come to do that [sys] bear with me two seconds [usr] no worries [sys] we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are i apologies for the hold [usr] no that's ok [sys] are you able to send me some pictures by email [usr] yes i've got some photos already [sys] you have ok obviously if it is something we deal with then we won't have the availability until after the new year because we are quote full [usr] i thought [sys] with [usr] that [sys] the [usr] would be [sys] repairs [usr] the case what i'll do is i'll send you the photos anyway and if you could give me a rough price and availability then ok [sys] ok [usr] what's the what's the email [sys] if you give [usr] address [sys] my email address it's [pii] [pii] [usr] [pii] [sys] that's [pii] [usr] is [sys] [pii] [usr] [pii] ok and that's part of [pii] is it that you work for [sys] it is [usr] ok what i'll do i'll send that to you now i've spoke to another company and they're gonna give me a quote as well but they did say it will probably be next week now anyway i'll just send it over to you and it's hello and as i said i'll give you the address and my phone number anyway [sys] just it's just attach your full address including postcode contact name number and everything [usr] ok lovely ok all right thank [sys] right [usr] you thanks ok thanks [sys] all right [usr] bye [sys] thank [usr] bye [sys] you bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to speaking how can i help [usr] hi good morning can i book in a plumber we had someone come out and i was told that i need to when we flush the toilet the system gets stuck sometimes and it overflows [sys] ok that's fine what's the postcode of the address please [usr] [pii] [pii] [sys] let me just pop you through bear with me please note all calls are recorded for training monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative good afternoon plumbing how can i help [usr] hi can i book in a plumber to come out and look at our toilet when we flush it sometimes it gets stuck and then it overflows the overflow pipes it just keeps filling up [sys] ok what's your post code please [usr] [pii] [sys] [pii] [usr] [pii] [sys] is that [pii] [usr] yes please [sys] ok have we been out to you before [usr] yes we're at [pii] [pii] [sys] ok bear with me just one second ok it's on demand isn't it this [usr] missy [sys] is this is a chargeable job ok sorry and you say it's [pii] yes [usr] yes please [sys] and can i take your name [usr] it's [pii] [sys] and this ok and you say sorry and the issue is with flushing [usr] no no i i got the the drain team to come out and they had a look and then they were well you need a plumber when we flush the toilet only sometimes it keeps flooding afterwards out of an overflow pipe the i think the system needs replacing i'm not sure i need someone to come out and decide but [sys] ok [usr] what [sys] no that's fine are you available for us to come out tomorrow morning at all [usr] that'll be perfect [sys] ok i believe the engineer that you had last time let's have a look that was that came out to you before i'll get to come out to you again because he's working in that area it will be it will be between nine and one tomorrow morning ok [usr] i came out sorry he was he was on the dream team he wasn't a plumber [sys] no we we've been out to you before in august we sent you an engineer before it's it'll be just the same engineer because he'll be familiar with [usr] how does this work but if he comes out and he needs to go and get us a park are we do we do we get charged for a job or are we getting charged for a call out how would this work [sys] no what will happen he'll come out tomorrow and give you a free quotation if he has if if he can fix the issue there and then then what will happen is he will give the office a call we will make we will need to take payment for whatever he has quoted and then he can continue with doing the work if for whatever reason he needs a part then the part will need to be ordered and we will need to return at a different time [usr] ok that makes sense ok thank you [sys] but i mean most [usr] right [sys] of the time they do have stuff on their vans hopefully it will be a case of he'll say to you it's gonna cost this much if you accept the quote while he's on site then obviously we will take payment and then he can continue with doing whatever needs to be done ok and and can i take a contact number for yourself my love just that we can go on our file [usr] is [pii] [pii] [sys] [pii] [usr] [pii] [sys] [pii] ok no problem i'll get this all sorted and it will be [pii] and that will be out to you tomorrow morning ok [usr] right thanks [sys] all right no worries thank you thanks bye bye bye | 7Quote
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[sys] thank you for calling dino rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold good afternoon speaking how can i help that was good which is the post code [usr] hello could i have a call out for my son's property please [sys] ok just a [usr] pardon [sys] moment [usr] [pii] [sys] and the first line of your address please [usr] [pii] is [pii] [sys] and if we could just please take a contact name please [usr] think [sys] ok and would it be yourself who would be paying for the works is it [usr] i'll give you well his name are [sys] ok [usr] you wanting [sys] [pii] [usr] [pii] [sys] and what's [pii] number please [usr] no it it it'll be him i'll give you my number because i'm not sure [sys] what's the dialing code [usr] but i could give his home number it's [pii] [sys] no sorry what's the dialing [usr] [pii] [sys] code got you no problem [usr] and the [sys] and [usr] side [sys] at [usr] of [sys] the side [usr] his house [sys] of his house [usr] there [sys] he said [usr] is [sys] it [usr] an [sys] was [usr] over [sys] blockage [usr] [pii] [sys] ok er and is that an overflowing blockage do ok i think it's a severe blockage or is he not mentioned [usr] i could know just i don't know [sys] it's coming up ok [usr] i would well it's been it's been for quite a wee while now and it's just water coming up all the time [sys] ok in terms of this then they will come out today as soon as possible they provide a free no obligation quote er the starting price for the words is 100 and £70 all in and there's no call out charge for the service somebody will be out today as soon as possible er and they will call before time arrival that's what they usually do i'd advise us here as well [usr] right that's great ok thank you [sys] good because do you do call before time of arrival this is what i would advise here as well [usr] right pardon right [sys] ok [usr] but if [sys] no problem [usr] he'll be in but he's working out [sys] thanks [usr] the back [sys] then [usr] just now he might not [sys] right [usr] hear his phone but he will be there they don't even need a phone ok right thank you bye bye bye bye | 7Quote
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a good afternoon [usr] hello there i'm just calling to see if the job that i'm thinking of is something that you do i work in [pii] in a hostel and we evicted somebody he's got an en suite toilet and he has i don't know whether he's stuffed to toilet paper or something down the toilet and he's booked the sink vanity sink as well he's then continued to use the toilet it is completely blocked up is that something that you consider doing or is that more of a specialist cleaning sort [sys] is [usr] of job [sys] the toilet and sink blocked from the obviously the toilet paper [usr] i don't know how you go about it i thought i'd ring and ask whether it can be unblocked with a rod or something [sys] no [usr] but [sys] that's ok with the toilet is it the upstairs or downstairs toilet [usr] it's an upstairs it's in a hostel we've got multiple rooms [sys] ok and with the toilet when you wash it does it just rise up and go down very slowly ok that is something we would be able to do for you what's the post code if you don't mind me asking [usr] goodness [sys] hm [usr] now you put me on the spot hold on a second i don't want to book the job in just at the moment [sys] no that's [usr] it [sys] ok [usr] was just to see it's pe 29 pb papa bravo [sys] pb and would it be paid through a company [usr] it will be i'm in a bit of a dispute with my boss [sys] right [usr] because we have our own repairs company who should have done it but they haven't done it i've told him i'm just gonna stick it on my company credit [sys] ok [usr] card i have i'm that fed up [sys] no that's not right [usr] i'll probably pay for it on my credit [sys] ok [usr] card [sys] no that's no worries just to make you aware of the pricing if you do want to go ahead with it for the first hour is 100 and £75 plus va t for every half an hour afterwards is £60 plus va t [usr] ok great lovely thank you ever much for your help i'm hopeful i will be back in touch probably [sys] perfect [usr] tomorrow morning and get something [sys] perfect [usr] booked in [sys] no that's no worries [usr] thank you [sys] take [usr] again [sys] care bye [usr] thanks [sys] bye [usr] and cheers bye bye | 7Quote
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's through did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes fridge [pii] you're speaking to [pii] how can i help [usr] hi i was just looking to get a price but i think i might have found it online while i was looking for drain i'm blocking the toilets filling up we've cleared any blockage in the toilet it's clear water running but the water is rising too high there's there's obviously an issue the [sys] further [usr] upstairs toilets [sys] down [usr] are flushing it's just the downstairs one [sys] downstairs [usr] there's an issue [sys] right [usr] is that 100 and 80 [sys] what we do well i'll just quickly go over it i'm assuming you don't have a contract with british gas for plumbing and drains or anything [usr] no i don't no [sys] no and it is residential property [usr] yes [sys] there's no call out charge anyway we go out have a look at it before the engineer does any chargeable work he'll confirm the issue at a fixed price and then you can say yes or no from there [usr] right ok [sys] if it is if it is just a blockage whether it's inside whether it's outside it makes no difference to us if it's just blocked and it needs clearing if there's no other underlying issue that needs rectifying that's causing it then you'd be looking at 180 including that to do it but as i say the engineer will confirm once he's there and you can take it from there anyway [usr] ok all right then i'll chat to hubby and we'll go from there [sys] no problem at all [usr] thank [sys] you take [usr] you for [sys] care [usr] your [sys] have [usr] help [sys] a good day [usr] thank you [sys] any time [usr] bye [sys] bye for now bye bye bye bye | 7Quote
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you through to ca speaking [usr] hi i'm sorry i couldn't hear you [sys] how can i help [usr] i live in [pii] and i've had problems with my main sewer line and that being clogged and it's been fixed i mean unclogged but it doesn't have anything to do with united utilities but it is clogged now from the the main box is in my neighbor's yard and it comes over and my that i've got a manhole in my driveway and it is totally full the the part of the my seat where it drains that pipe that that's totally full and it's just running into i don't know what you call it just outside my kitchen door it's just on full it needs to be jet jet washed because that's the only way we we corrected it before and i absolutely i keep here to call you guys to see if it can be done [sys] ok [usr] i can manage it if right now but i don't know how busy are but i do need it done tomorrow i mean it's it's all over that's all i can say out back my my kitchen door [sys] what's the postcode [usr] [pii] [sys] [pii] [usr] yes it's [pii] [sys] [pii] [usr] yes [sys] thank you right and just double checking that if you have a home care policy for your permanent insurance [usr] no no i don't [sys] ok [usr] the house belongs to my son but i rent it from him and i'm on benefits i know he needs to take care of it but he has emergency surgery first thing in the morning i don't even wanna call him or anything and i just wanna get a price [sys] ok for a residential address starting price would be 100 and £80 all in there's no call out charge for the service and also how it would [usr] to [sys] work [usr] jet the whole thing [sys] for them to come attend try and fix the problem it would be 100 and £80 for obviously attending a residential address it's a no call out charge as well just obviously clarify how that works [usr] but is that for if you guys jet wash it it said [sys] well that [usr] you [sys] would be [usr] know [sys] they'll also have a look and assess from the issue there and then give you a quote accordingly but that's [usr] because [sys] what i need [usr] i think [sys] you [usr] what i have to do i'm sorry i didn't mean to interrupt you but i think what i have to do is it's there's something in the line from here out outside the door to over on my neighbor's property maybe it could be a collapsed pipe or something that because i've had to do this for the last two years and i just did it had somebody do it two months ago and it's all backed up again and i'm the only one who lives here i mean i don't use that much toilet paper [sys] after [usr] i mean if they come out and get it and something that would it be more than 500 [sys] well they won't do anything without your consent there might [usr] right [sys] be [usr] ok ok because at the same time instead i i had a question instead of digging all that up replacing all the pipe and everything do the linings really work [sys] well what they will do is they'll come assess and work out what's [usr] ok [sys] the best way to do it [usr] ok [sys] and then if there's any [usr] ok [sys] linings or anything that needs to be removed adjusted and what have you then [usr] ok [sys] they will obviously take action too [usr] i'm sorry if you can tell i'm from [pii] and i'm not used to this stuff [sys] thank you [usr] the clay called drains ok do when they could possibly come out [sys] well i think it be that safety would be coming out at all tomorrow it's it's my [usr] tomorrow ok well it's because it's all full and all this rain some of it from the manhole here the sewer waters kinda coming up but i mean i i my dog can go out backyard though that that's fine [sys] no problem [usr] i really appreciate it i really would ok what was your [sys] yes [usr] name [sys] [pii] [usr] ok all right will they call me before they come up ok ok [sys] sorry should you [usr] that that was what i'm sorry [sys] just please remind me of your name [usr] [pii] [sys] i'm sorry you gave but i beg your pardon that's fine [usr] pardon [sys] i beg your pardon that's fine [usr] [pii] [sys] sorry that was different [pii] right ok i've had two phone calls to [pii] and then i thought the screen has been going all sorts no different [usr] ok [sys] [pii] [usr] i'm [sys] it just confused [usr] sorry [sys] me now and i'm far from you need to apologize i need to apologize my system's going left right i don't know what it's doing but there we go that's fine ok [usr] ok [sys] all right thank you very much for being patient with me and that's all booked [usr] all right thank you for being patient with me [sys] how the feeling of your children [usr] all right thank [sys] no [usr] you [sys] worries [usr] bye [sys] thank you all right [usr] bye bye [sys] all right all right | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes out [usr] hi i need someone to come out just i think my the main drain is blocked and one [sys] can [usr] of the waste [sys] i take your post code [usr] hello [sys] can i take your post code [usr] sorry [pii] [sys] you said it was a drain engineer you need [usr] i think it's just blocked it needs to be flushed through [sys] can i take the first line of your address please [usr] [pii] [sys] ok is that your domestic property do you have a british policy cover employment and drains [usr] a i would have thought [sys] right ok you'd be paying for it as a direct debit monthly on home care if you are [usr] i don't know i i haven't got that in front of me i'd have to look that up [sys] right i'll look for you now [usr] don't know my gas i don't know the number i don't know my account number or anything [sys] it's fine i can find it for your address [usr] ok [sys] can i take your first and last name [usr] it's [pii] [sys] bye [usr] [pii] [sys] thank you all right let me just load up won't be a second [usr] no right [sys] right ok no there isn't any sir sorry can i take your first and last name again please it was [pii] [usr] [pii] [sys] thank you is that miss or missus [usr] good [sys] will you be on site when the engineer arrives can i take [usr] sure [sys] your best suitable contact number [usr] this number [pii] [pii] [sys] and you say there's a blockage inside or outside [usr] outside it's the main water mains which is goes through my garden and and also the wastage as well there's a a drain that's also connected onto the side of that i think it needs blocking cos it goes [sys] right [usr] into the [sys] ok [usr] mains as [sys] no [usr] well [sys] worries then do you still have a tire that you can use ok i'm just having a look at the availability and the earliest we can get you booked in is today anywhere between now and six o'clock ok [usr] i can't [sys] we've [usr] do [sys] got [usr] today [sys] tomorrow [usr] i'm out [sys] available [usr] and about [sys] same time anywhere [usr] ok [sys] from eight [usr] what [sys] till six [usr] time [sys] but the engineer will call you when he's on the way [usr] is [sys] there's [usr] there any [sys] one till [usr] smaller [sys] six [usr] window no cos i work obviously [sys] there [usr] i gotta [sys] there's [usr] work around [sys] one [usr] you [sys] till [usr] sort [sys] six [usr] thing [sys] tomorrow or wednesday we've got eight till one [usr] ok let's do 1 to 6 let's do [sys] eight till [usr] no eight [sys] one on wednesday [usr] till one then on wednesday [sys] ok [usr] did did he call [sys] possibly [usr] you me an hour [sys] i can't [usr] before [sys] exactly [usr] or half [sys] tell [usr] an hour [sys] you what time i don't know when he will call you but he calls you when he's setting off [usr] right ok [sys] the call [usr] and [sys] out [usr] do you [sys] fee [usr] know how [sys] is free [usr] it's gonna cost [sys] the engineer will give you a free assessment and a free no obligation quote on site then if you're happy with that quote we will go ahead the the price starts at 100 and £80 already including va t and we take payment once the work has been completed via cash or card it's not it's not an [usr] the [sys] hourly [usr] minimum [sys] rate [usr] is [sys] or anything [usr] 100 and [sys] that [usr] 80 [sys] though [usr] ok it's just a flat rate 100 and 80 quid whether it is just a matter of right ok [sys] 11th [usr] wednesday the what is that the 11th ok alright ok well if you could just put a note saying [sys] no [usr] he could give [sys] worries [usr] me a call i just know roughly when he's coming [sys] no worries have a nice day [usr] ok thank you much [sys] bye [usr] you too bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to dino house be gas [pii] speaking how can i help [usr] hello i'm calling on behalf of my mother she's got a a blocked kitchen sink which we've tried to unblock and we can't and i just wondered are you able to do that type of work [sys] we are i mean does she not have a home care policy first of all with british gas [usr] no she doesn't no [sys] no [usr] hang on [sys] ok [usr] a sec she doesn't have home care with british gas bill does she who she who's her home care policy with for a boiler something else no she doesn't have it no [sys] no ok is it it's a property where she lives is it did you say [usr] yes yes [sys] and is she the property owner [usr] yes [sys] for the standard unblock between the hours of eight and six monday to friday is 100 and £80 if [usr] right [sys] the engineer comes out and finds it's anything different than he'd rte you while he was there [usr] right ok and and what attendance time do you have if we said we wanted someone to come how long would she need to wait [sys] what's the issue there just the sink is it [usr] well we think it's just the sink ship but my brother has tried to i think he must have tried to use the plunger and take the uan band off and it he doesn't seem to be able to sort it out [sys] i mean we it's not when i say it's just a sink is it affecting anything else is anything else slow draining or [usr] no [sys] no ok i mean there could be availability for today until we put the job in i won't be able to say but failing that it could be monday but i can certainly check for you if you want me to do that [usr] well leave it with me i'll give her a ring we're looking at potentially 100 and £80 for that but more if it turned out to be more complicated yes [sys] if it was a bigger job [usr] all right ok thank you bye [sys] ok thank you bye [usr] bye bye | 7Quote
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning welcome to dino you're speaking to [pii] how can i help you [usr] hello we've got a problem with our kitchen sink it's blocked and my wife's tried to clear it with soda crystals a few times but it's it's not moving [sys] all right can i ask if you have any home care cover with british gas [usr] we [sys] at all [usr] we don't no [sys] all right sir thank you can i take a note of your postcode at home please [usr] yes [pii] [pii] [sys] thank you that'll be a second sir thank you very much indeed thank you what's the first line of the address please [usr] [pii] [sys] thank you again and your name mister [usr] it's it's it's mr [pii] which is [pii] [sys] brilliant mrs [pii] thank you very much i think i think you've used this before haven't [usr] yes [sys] you seen through a drug [usr] i think for a similar problem maybe a couple of years ago was it [sys] a couple of years ago december 12th of december 2021 according to this [usr] almost [sys] but [usr] of the day [sys] good yes thank you thanks very much indeed now can i just ask you sorry sorry there would [usr] sorry [sys] you think would you sorry mister [pii] i do apologize would you come out in as as as an emergency do you just [usr] well we can't we can't use the the sink at all because it just completely just pulls in the in in in the sink it won't go away at all it it's un i don't know about an emergency it's unusable [sys] right right right no i'm only asking because if it's an emergency i mean if it's a blood drain it's usually if it's if if sewage is spilling anywhere or [usr] no [sys] if [usr] no it's [sys] it [usr] not no [sys] if it takes out your toilet that's fair enough you've got you've got working toilets [usr] yes everything else is fine [sys] thank you we can certainly say we can certainly book it in for you but it will it will be tomorrow or depending on availability but i can check that in a few seconds if that's ok [usr] ok [sys] for you will that be all right [usr] i mean tomorrow is fine as long as you can guarantee before three in the afternoon [sys] i can put that down i i would say normally i would speak to the office and check that with them but because it's a sunday morning the offices are closed [usr] yes [sys] all the works are coming today i can cer i can certainly put that down for us as a request i'll what i'll do is i'll book it in at an am appointment between eight and one [usr] yes [sys] that gives us a little bit that just gives us us a little bit of leeway if that's all right [usr] eight [sys] a couple [usr] between [sys] of hours [usr] eight [sys] leeway [usr] and one would be fine [sys] thank you sir is anybody in the property classed as being being vulnerable at [usr] no [sys] all [usr] there isn't no [sys] thank you and just to let the the cost involved it's slightly different than what it was two years ago it would be [usr] hm where did he go hello | 7Quote
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need [usr] i [sys] any [usr] know [pii] [sys] help with a drainage problem press one if [usr] let me [sys] you [usr] listen [sys] require our plumbing services press two [usr] i have to listen [sys] or [usr] from [sys] if [usr] the [sys] you have an existing home care policy it's three [usr] sorry [sys] i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] but that exercise after that [sys] whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino.com [usr] if i look a bit further pressure and temperature relief valve pressure he controls to protect your un hot water cylinders and need certified engineers to replace and diagnose faults our dino engineers are qualified for the public safe there is a thing that says leakage but it looks more pipes flat on the outside [sys] dino is [usr] but [sys] one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers [usr] ok [sys] we're here to help [usr] well you have to see the repair you want it and i don't know hold on let me just tell you what to start we've got pressure and temperature relief which is one week about [sys] our local [usr] two [sys] teams of expert engineers are available across the [pii] 24 [usr] c [sys] 7 365 [usr] or [sys] days a year [usr] you've got there's outside plumbing kitchen plumbing bathroom installation or a supply price repairs hot water cylinder repair what can we ask for for [sys] whatever the problem [usr] the [sys] we'll [usr] next [sys] send an expert dino engineer to your [usr] leave [sys] home [usr] it [sys] to provide a free no obligation quote [usr] because i need help with the to drain installation pipe radiator p running water toilet what do i got other [sys] dino [usr] we've got [sys] offers [usr] check [sys] a fast [usr] my check [sys] reliable [usr] it can't [sys] service [usr] fix [sys] you [usr] the leak [sys] can trust [usr] i can't stop [sys] with fixed [usr] fix [sys] prices [usr] the leak [sys] and [usr] with [sys] no call [usr] my [sys] out [usr] hot [sys] charges [usr] water cylinder [sys] you can [usr] fix [sys] rely on [usr] my [sys] us [usr] stop [sys] to get the [usr] glo [sys] job done [usr] improves the existing passing to investigate whether i have a leak if they're not open they should put something on to say [sys] it's really easy to book appointments online just visit dino.com [usr] in the hot there you got unscrewed [sys] welcome [usr] water [sys] new morning [pii] how can i help [usr] hello can you hear me [sys] hello how can i hi how can i help [usr] hi i'm trying to book an appointment for someone to come out and detect whether we have a leak we've just had a new boiler fit fitted in with british gas engineers and our pressure seems to be dropping and they think we may have a leak somewhere because our builders put in our radiators and moved some of the pipework it might be underground they said to contact you guys because you guys can look at it using your heat heat equipment and stuff that and locate if there's [sys] right [usr] a leak [sys] ok right ok do you have any cover with british gas [usr] no [sys] or would [usr] we [sys] it [usr] don't [sys] just be something you need to [usr] no [sys] no [usr] we don't [sys] just be something you need to pay for does it ok and if i could just take your postcode [usr] ig [pii] [sys] yup [usr] [pii] [sys] give me one moment i'm just gonna get some details here if you give me a moment i'll pop you across to our local team but they should be able to sort out lead detection but there's certain engineers that do that [usr] ok thank [sys] in each [usr] you [sys] local team give me a second i'll pop you across do you want me to give you the direct number as well or do you want me to just [pii] you across i know some people would to have it [usr] sorry [sys] just in [usr] say [sys] case questions [usr] that again [sys] later on do you want me to give you the direct number and [pii] you through or do you want me to just [pii] you through [usr] give [sys] for the minute [usr] us the direct number as well just in case we get [sys] yes [usr] cut [sys] there [usr] off [sys] was no problem have you got a pen and [usr] i [sys] a bit of paper [usr] do [sys] or it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] thank you [sys] give me a moment i i'll get you [pii] through and i'll go through the options and everything [usr] ok [sys] and get us through to our person on set [usr] brilliant i do the spruce hm no that's the spruce your iphone i don't know that i'm not the one who went underneath it i don't know there's only one or two it can be right and even if it's not something you can just get a torch and flash [sys] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at [pii] good morning interna plumbing how can i help you [usr] hi i was just speaking to one of your colleagues who's put me through we seem to have a leak somewhere we believe we had a new boiler put in by british gas yesterday and our pressure keeps dropping they said it might be that we have a leak somewhere because we had our radios put in by our builders they said to contact i know rod because they'll be able to tell us where the leak is because it's not a leak we can see externally but they did move some pipework and we've had all [sys] ok [usr] our radiators replaced and a few of them moved [sys] ok can i get your postcode i can look to this [usr] it's [pii] [pii] [sys] [pii] [usr] sorry [sys] can you confirm your door number [usr] number [pii] [sys] [pii] and do you have plumbing and drain cover for your policy [usr] we don't no [sys] ok what i will need to do is i will need to forward your details over to our on demanding of a chargeable work [usr] ok [sys] that's for five [pii] ok and can i confirm your phone number please [usr] [pii] [pii] you're gonna do what exactly [sys] i'm gonna forward your details over to our on demand team and they will be in contact with yourself in regards to a quotation [usr] ok and then [sys] where [usr] how [sys] they [usr] could [sys] will also [usr] we [sys] provide [usr] some [sys] an appointment date [usr] how soon could we get somebody else [sys] it just depends on the availability but i'll send you over as a prior email for them to get in get in contact with you to book an appointment as soon as possible [usr] that would be great because we've had no heat in our hot water [sys] ok [usr] for the whole season and we just got this boiler put in yesterday hoping everything would work but [sys] ok [usr] we have still have a problem where it just keeps dropping everything just goes off [sys] ok no worries can i just confirm your name please your first name [usr] yep it's [pii] [sys] [pii] ok i'll send your details over now [usr] ok [sys] and i advise them i want you to get in contact with you as soon as possible most likely that should be by tuesday by five pm at the latest where someone should contact you [usr] today [sys] no five pm by tuesday monday morning i currently not working over the weekend and the earliest they're back in the office is tuesday [usr] they're not working over the weekend there's no one who can come out today or tomorrow is [sys] unfortunately [usr] that what we [sys] not [usr] right ok cool all [sys] ok [usr] right brilliant thank you [sys] thank you for your time [usr] ok [sys] have a great day bye now | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] my name's [pii] how can i help you today [usr] hi i got laundry shop and i got some drainage work i i need someone to come have a look at it and to see what you could do about it [sys] no problem can i just clarify is this a domestic or a commercial property [usr] it's a shop love that [sys] a commercial ok and do you have any form of long term agreement with either british gas or dina rod for plumbing and drains at all [usr] no [sys] no have you used our service before [usr] long time ago in my house [sys] right ok what i would need to do is pop the details on the system this will get sent through to our local office and they will contact you to go through pricing and also to arrange for an engineer to come at your convenience is that ok [usr] any idea until the engineer come how long it take [sys] i'm afraid you you'd have to wait until the local office contacted you to go through that i can pop the details on the system or would you me to give you the local office contact number and you can ring them directly [usr] i think that's better that way we [sys] ok [usr] get [sys] could [usr] a [sys] i have a post code of the property [usr] [pii] [pii] [sys] thank you bear with me one moment [usr] ok [sys] [pii] right the contact number that you need it's [pii] [usr] hello [sys] hello the number you need is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [pii] [usr] [pii] [pii] [sys] correct [usr] right where where are these people based [sys] they're based near your near the shop [usr] all right ok [sys] they ok they're based in [pii] [usr] that's very far ok thanks very much [sys] no problem thank you for your call [usr] bye [sys] take care now bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing phone did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes my name is [usr] hello i just wondered if you could deal with some blocked toilet drains in a school [sys] ok is it it's for a commercial property [usr] it's a school it's a it's a a sussex county council [sys] ok [usr] premises [sys] ok and do you have any british gas home cover on the property [usr] do we have any what sorry [sys] brit cover home care cover or anything with british gas [usr] no no no no we're a school no [sys] no [usr] we don't have any cover [sys] right ok can i just take the post code please [usr] [pii] [pii] papa f for fox [sys] ok won't be a second there's just a couple of areas we're unable to cover at the minute sorry it won't be a second [usr] ok [sys] my gosh when was it you wanted somebody out [usr] either this evening or first thing in the morning 7 30 [sys] ok that area at the minute is not taking on their jobs for tonight and then the only thing is with it being a commercial it's it's booked differently in a way of the local office and only in contact when they're open with prices and when they'll be out which would be closed now it wouldn't be today that they even call you to book it in [usr] ok [sys] i'm [usr] ok [sys] not sure we'd be able to get anything for you that quick [usr] no [sys] i'm really sorry that [usr] no don't worry i'll i'll keep looking online ok thank you [sys] all right [usr] thank [sys] sorry about [usr] you [sys] that all right take [usr] that's ok [sys] care [usr] bye bye [sys] all right bye bye | 7Quote
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling dino [pii] speaking how can i help [usr] hi i've got a blockage in my drain it's overflowing i just wondered how much it would be [sys] the prices start at 100 and £80 including va t [usr] right ok can you leave that [sys] of course [usr] one with me and i'll ring [sys] no problem [usr] you back [sys] at all no [usr] thank [sys] problem [usr] you [sys] very very welcome bye [usr] bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's free did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done good afternoon you're through to [pii] at how can i help [usr] i don't have a blockage but i need some drains cleaned and i want to know what the pricing is for that [sys] ok no problem what i'm gonna do is i'm just gonna find your area and then i will put you through to the local office because the prices that i have here are just for drain and blocking is that ok [usr] sure and the local office is that is that or is it someone else that you use in local areas [sys] they are all road but they're all franchises if [usr] -huh [sys] i could take your post code i could locate your nearest [usr] sure [sys] office [usr] sure [pii] [sys] thank you much ok what i'm gonna do is i'm just gonna pop you on a short hold i'm gonna make the connection with the local office and then i'll transfer you through is that ok [usr] that's great [sys] thank you much dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the option carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to my name is [pii] how can i help you today [usr] ok i'm just wanting to i've got i've got drainage problems and i don't know what's wrong with it i didn't know i'm just wanting a coat please [sys] certainly can i ask is this a domestic or a commercial property [usr] it's domestic [sys] and do you have british gas home care cover for plumbing and drains at all [usr] no [sys] no ok our prices start from 100 and £80 including va t that's monday to friday 8 a.m. to 6 p.m. after 6 p.m. it's from £225 and that's classed as out of hours and payment would need to be made on the day after works completion via cash or card [usr] i'll get back to you thank you [sys] ok no problem thank you for your call [usr] thank [sys] take [usr] you [sys] care now | 7Quote
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require a did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] my name's [pii] how can i help you today [usr] hello i'm just wanting to try and arrange someone to come out and look at suspected drainage problem at my work well [sys] no [usr] he's [sys] problem [usr] in [sys] what i will need to do is pop the details on the system these will get sent over to our local office they will then contact you to arrange for an engineer's visit at your convenience and go through pricing with you is that ok [usr] that's fine [sys] thank you can i just clarify is this a domestic or commercial property [usr] commercial [sys] and do you have any form of long term agreement with either british gas or dina rogue for plumbing and drains at all [usr] no [sys] no have you used our service before could i have your post code the first line of your address and the company name please [usr] it's [pii] [pii] [sys] -huh [usr] that [pii] [pii] [pii] and it's cooper and turner distribution limited [sys] cooper and fair enough distribution thank you ok i'm just gonna pop some details onto the system please bear with me a moment [pii] [usr] no problem [sys] [pii] ok and could i have a site contact name and site contact number please [usr] [pii] and [pii] [pii] [sys] one second one second [usr] sorry [sys] [pii] [pii] [usr] [pii] [pii] [sys] [pii] thank you could i have a description of the issues that you're having with the drains [usr] when whenever we're getting heavy rain we can see water's coming up from under one of the manhole covers but it's it's difficult to open we can't we we haven't been able to open it and have a look ourselves but obviously we suspect that there's some blockage that's causing it to come to come through [sys] no problem ok and is there anybody at the property classed as vulnerable that could be affected by this issue [usr] no [sys] no thank you ok i'm going to send this over to our local office now for you and they should be in contact shortly to arrange for that engineer's visit and [usr] ok [sys] to go through pricing with you [usr] ok thank you [sys] no problem thank you much for your call have a good day bye bye now | 7Quote
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes but i know my name is [pii] [usr] hello [sys] hi can you hear me [usr] i can [sys] hi my name is [pii] how can i help you [usr] we i needed a drainage survey inspection done [sys] right ok is that on a domestic property [usr] commercial [sys] no worries that's fine what is your postcode [usr] hold on let me just get it out for you two postcode is [pii] [pii] [sys] ok right the fastest way to get a booking is to get directly through to the local office because they control availability and cost i've got their number if you bear with me one [usr] ok [sys] second i'll get you through to the boss no worries [usr] please [sys] right [usr] thank [sys] here [usr] you [sys] we go what [usr] hi you alright can i book a drainage survey inspection [sys] sorry it's a terrible line could you repeat that please [usr] sorry i need to book a drainage survey [sys] ok [usr] inspection [sys] what's your postcode please [usr] for a commercial property postcode is [pii] [pii] [sys] [pii] and it's a commercial [usr] it's a costco in [pii] [sys] let's go ok have you been quoted any prices for this ok [usr] we haven't [sys] let's [usr] no [sys] have a look for you ok a survey is £300 inclusive of va t for the first hour and then it's another 150 for every hour thereafter [usr] 150 every hour after ok that's fine what how how can i make payment because obviously i'm paying through a company card can i phone up and pay over the phone once it's [sys] no [usr] finished [sys] what we can do would it be would you it to be invoiced over to the company would that be easier [usr] i would [sys] right that's ok what i can do i can take an email address from you and send you over our commercial booking form you put all the billing details all the the site details all on to that form and then send that through and we'll be able to book that in for you would that be ok [usr] ok how soon can we get someone down if i did i did [sys] ok [usr] that straight away [sys] let's have a look at next week's availability bear with me a second please no one likes being [usr] no [sys] bunged up especially not your drains when water or sewage has flooded your home or garden it can leave a smelly mess you'll need to get it sorted fast if you're having problems with your drains regardless of the call we'll do our best to get things flowing again our engineers are local to you available 24 7 and have the skills and training to tackle the most gruesome of drain dramas when your drains go wrong your house doesn't feel a home if there are blockages gurgles slow water draining or bad smells coming from your drains it's best to call in the experts whether it's drain cleaning or drain unblocking here at dino we've seen it before and are on hand 24 7 to take care of your jobs hi sorry to keep you we could do tuesday at the earliest tuesday the 21st [usr] tuesday the 21st [sys] yes [usr] at the earliest ok that's fine if you send me the form over i can just [sys] ok [usr] confirm the day [sys] you need to just check your availability do you [usr] i just need to check availability and then obviously fill [sys] ok [usr] in that form [sys] could [usr] for you [sys] i [usr] in regards [sys] take [usr] to payments [sys] a email address and i'll send that across for you [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] er [usr] [pii] [sys] tuaar [usr] [pii] that's a [pii] [pii] [sys] [pii] ok i've got agility a gilite is that correct ok solutions that's all one word lovely i'll get the form sent across for you [usr] solutions [sys] with the s [usr] with an s on the [sys] dot [usr] end [sys] com all right lovely i'll send [usr] yes [sys] that across for [usr] yes [sys] you thanks bye [usr] cheers thank you very much cheers thank you thanks bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done [usr] and the gate the gate is clapping once [sys] it's really easy to book appointments online just visit dino dot com dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good afternoon thank you for calling speaking how can i help [usr] hi good afternoon i just wanna know price to block a drain we had the the right and i suspect that some stone something is dropped in the in the kitchen the four by four in it the [sys] ok [usr] the great and it's draining but it's slow if i open the pot as well because the sink washing machine and bath to go in there it it backs up slowly but surely it backs up it wasn't that before i think there is a mock that needs cleaning i just wonder how much would it be for that [sys] the prices start at 100 and £80 including va t [usr] bloody hell even if it's a simple job cos it's only works you see the problem is that it's in next door it's this assembly it's in a next door drive right [sys] right [usr] and if there's a problem with that in the sense that they've had raising they put raising on top of it now they're on holiday and i don't wanna go there and open it because it it will because they haven't left to the and there is no handles [sys] right [usr] they they they put raising on top of these [pii] i can't do anything without the permission anyway [sys] no [usr] because i don't think i don't think you can clean it from from my side because there [sys] right [usr] is a bed there there is a bed they normally go in the manhole and then you push with a with a plunge at the front of the road push it up and then it can be grabbed by something the whatever is there is there but i don't know how can you do from this side do you think all has to be done from that side [sys] it's difficult for me to say because i'm not an engineer you see the engineer would have to come and have a look first to see what they could do but but personally i i couldn't say if they could or they couldn't without obviously the engineer having a look at it [usr] right and then what does it cost to have the engineer out or is it free of charge then [sys] how it how it works is the engineer can come out they'd have a look at what the issue was and then they would give you a quote for the work and if you wanted to go ahead then obviously they would do it if you didn't want to go ahead you could say no and if you did say no you wouldn't pay anything obviously you're still left with the problem but you wouldn't pay us anything and but [usr] and [sys] bye [usr] if if and if we say yes can you do that and then order then we got to wait again [sys] it depends most of the time yes they can er but it depends what the issue is [usr] right ok i one second it's 100 and 80 quid that they call they need to have a look at it if you can do from this side right and if you can do they can do that and then if not there is no charge because i mean opening the we can open the next door they come back there is no way we can because you got to well what you don't you want the engine it out [sys] is the what sorry [usr] have a look at that [sys] i can have a look to see what we've got available what's the is it a domestic property is it [usr] yes yes domestic [sys] and do [usr] well [sys] you have sorry and [usr] we [sys] do you do you have british gas home care cover for plumbing and drains [usr] no no [sys] no [usr] no [sys] ok no problem all right well we can have a look for you then if i could start by taking the postcode first of all [usr] well no we're gonna wait if that's ok are [sys] but [usr] you are [sys] of course [usr] are you are you 24 7 i mean can can i call you on sunday as well saturday [sys] of course [usr] sunday [sys] you can of course you can [usr] right we leave it for now because [sys] ok [usr] i mean it's draining a little bit he's going eventually but needs doing [sys] ok [usr] i just wanna see because they coming back on sunday i think [sys] got [usr] i can [sys] you [usr] i i can have a word with them then in either case when you come with the the engineer comes he can do it one way or the other we get it done you [sys] i [usr] know [sys] understand no problem [usr] right it could be if if it's just that it would be 100 and 80 quid is that right [sys] correct [usr] hm right ok [sys] all [usr] all [sys] right [usr] right thank you very much [sys] no problem take care now [usr] thank you bye [sys] bye [usr] bye bye bye [sys] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] yes [sys] our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] [pii] going for [pii] [sys] whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote [usr] 24 7 365 days a year i shouldn't [sys] dino [usr] they shouldn't [sys] offers [usr] you shouldn't [sys] a fast [usr] need well [sys] reliable [usr] all [sys] service [usr] all [sys] you [usr] it is [sys] can [usr] is [sys] trust [usr] just adding [sys] with fixed prices [usr] k [sys] and no call [usr] ms [sys] out [usr] [pii] [sys] charges you can [usr] or [sys] rely [usr] ha [sys] on us to get the job [usr] to [sys] done [usr] but download to outlook shouldn't need it shouldn't need to set up ok ok [sys] it's really easy to book appointments online just visit dino.com good morning thank you for calling [pii] speaking how can i help [usr] hi there wondering if you can i'm based in [pii] [pii] just that's where we are we lost our water a few days ago now and we've got a private well and it's happened before and what we've done previously is got the local plumber with a very large compressor and we've blown air up the line and we think the solids deposited from the well into the line and we're trying to get that cleared [sys] right ok i'll have to find out i've never been asked anything this before what's the postcode where you are i'll have to speak to that local office [usr] alpha bravo 33 8 november x-ray [sys] when you say you've got no water what do you mean there's nothing coming through the taps [usr] correct yes [sys] right let me just see who that local office is right i'll just give them a call bear with me [usr] no problem [sys] hello [usr] hi there [sys] i just spoke to a local office and it's not something they would be able to help with i'm afraid [usr] wow ok all right ok no problem [sys] best of luck [usr] thank you very much [sys] take care [usr] bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking how can i help [usr] hi i was looking to see if we get a a diner road engineer for unblocking drains [sys] ok do you have a home care policy with british car [usr] i no i don't no [sys] no and is it a property where you live [usr] yes [sys] and are you the property owner for a standard job which is it a blockage did you say [usr] it is yes [sys] for the standard unblock between the hours of eight and six monday to friday is 100 and £70 100 and £80 sorry my mistake if [usr] 180 [sys] if the engineer comes out and finds it's anything different then he'll re quote you while he was there [usr] ok right and what's your time [sys] well [usr] scale [sys] we've put the job [usr] for [sys] in now to have a look for you but i mean what's the issue there [usr] it's just the the pipe tank that it's [sys] all right have you it's a septic tank have you had that entered [usr] well i've no we've just been trying it with draining rods and we know it's [sys] right [usr] blocked just [sys] you [usr] looking [sys] need [usr] for [sys] to speak [usr] it to [sys] to [usr] jetted [sys] the office directly if it's a septic tank what's the post code [usr] it's [pii] [sys] i keep you a moment i'll put you through to them [usr] ok then [sys] someone about an existing job press one or for a new [usr] i [sys] inquiry [usr] think it was [pii] [sys] please press two [usr] think [pii] [sys] please hold the line while your call is transferred to the operator [usr] ohh good [sys] whether your drains blocked or your taps leaking trust dino edinburgh to fix the job our dedicated team is on hand to fly into action whenever you need them 24 7 365 days a year and because we realize how inconvenient household issues really are we won't ever make you pay for a call out sound good get to know us better and book your you very much [usr] hi my name is [sys] ok [usr] [pii] i was just looking for to find out how quickly we can get an engineer for jetting some [sys] we [usr] drains [sys] don't [usr] in a bank [sys] touch septic tank sir no no we don't touch [usr] you [sys] septic [usr] don't [sys] tanks unfortunately [usr] right [sys] all [usr] ok [sys] right ok thanks now bye [usr] ok [sys] bye [usr] right no worries ok thanks then bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas [usr] china [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two [usr] drainage [sys] or if you have an existing home care policy did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to gas speaking how can i help [usr] you need the postcode [sys] it depends what your inquiry is you come through to [pii] on demand are you through to the right department [usr] what happened my toilet er er is not flashing the water's not going down and it's been about 23 days now i don't know what's going on [sys] ok [usr] there's [sys] do you have a do you have a home care policy with british gas [usr] say again [sys] do you have a home care policy with british gas [usr] no he's not he's not home he's a he's a takeaway [sys] it's a business right ok how it would work then is we would take the details from you pass it over to the local office and then get them to call you back with availability and price [usr] w when they will love you today or [sys] when will what be the call back but probably be tomorrow now [usr] i needed [sys] right [usr] one today [sys] they wouldn't be able to attend today now at this time unfortunately [usr] right thank you bye | 7Quote
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to dino pal to be gas li speaking how can i help [usr] hi we we've got a a blocked external pipe [sys] ok [usr] and it's flooding it's well means the water is not draining properly [sys] the wa the water from [usr] from one of the external pipes or there's just well it just means there's some flooding happening [sys] right ok [usr] i is that something you're able to help with and do you have a are you able to provide a quote [sys] ok is it do you mean a drain outside is overflowing is it [usr] no it's a pipe a a one of the waste pipes one of our water pipes is [sys] ok [usr] must be blocked or something [sys] what's the purpose of that pipe what does it do i'll be able to establish what what it is [usr] i think it's our sewage system [sys] it would be a drain then [usr] water system ok [sys] okey doke is it a property where you live and are you the property owner [usr] or [pii] [sys] do you not have any policy with british capital at all [usr] i don't think we [sys] do [usr] do [sys] you want me to check for you first of all what's the let me just go into it and i can have a look [usr] let me just message my partner just one sec [sys] i can [usr] sorry [sys] check on our system if you've got a policy anyway [usr] you can [sys] i'm [usr] check [sys] just [usr] ok [sys] logging into it now i won't keep you a moment what's the postcode [usr] [pii] [sys] and the address [usr] [pii] [sys] and what name would it be under if you've got one [usr] [pii] [sys] no there isn't one ok for standard [usr] ok [sys] unblock between the hours of eight and six monday to friday is 100 and £80 if the engineer comes out and finds it's anything [usr] ok [sys] different then he would reo you while he was there [usr] ok all right that's great i will just [sys] sure [usr] can i give you a quick call back i'm just gonna [sys] no problem take [usr] that [sys] care bye [usr] ok all right thank you bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas [usr] connected to your phone to you [sys] please listen to the options [usr] and you [sys] carefully we can get you to [usr] is [sys] the right [usr] that [sys] team [usr] your fault [sys] if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively [usr] how we could [sys] please [usr] do that [sys] hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services [usr] what did she [sys] from blocked drains to burst pipes and busted boilers [usr] bye [sys] we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert i know engineer to your home to provide [usr] no [sys] a free no obligation quote [usr] try not to let and scream while i'm on the phone though ohh i need paracetamol my whole body's hurting my arms everything look juicy i know it's true she has me [sys] dino offers a fast reliable service you can trust with fixed prices and no call out charges you can hire speaking to [pii] how can i help [usr] hiya i need someone to come out and have a look at my toilet please [sys] sure can i just check is this your on premises [usr] say again [sys] is it your own house [usr] yes [sys] and do you currently have british gas home care for plumbing and drinks [usr] do i have insurance you're saying [sys] aaa home care policy [usr] ohh no no i don't [sys] no can [usr] i'm not [sys] i take the postcode of where you are please [usr] it's [pii] [pii] [sys] and the first line of the address please [usr] is seen [pii] [sys] sorry which house number was it [usr] [pii] [sys] [pii] [pii] [usr] that's correct [sys] and can i take your name please [usr] it's what [sys] and the best phone number for you please [usr] ok i crazy [pii] [pii] [sys] thank you and the toilet [usr] bye [sys] that's blocked is it the only one in the house [usr] er there there's a one downstairs in the utility but upstairs is the main one we use and it's just it's been blocked all about i say a week going slow and we've obviously been trying everything ourselves and it's just not going and it's really a block [sys] ok [usr] with not nice stuff as you can imagine [sys] hm [usr] i think we might need to someone to come out cos we've tried ourselves ok the [sys] and [usr] the [sys] is there anyone in the house with any vulnerabilities [usr] sorry say again [sys] is there anyone in the house with any vulnerabilities [usr] no [sys] ok good i'll just check her availability er the same the earliest they could come out would be wednesday morning i'm afraid [usr] god i thought it was 4 24 hour wednesday morning [sys] just give me [usr] it's just that we've [sys] what [usr] got [sys] i could [usr] three [sys] do is [usr] children [sys] i could make the well what [usr] it's [sys] i could [usr] quite [sys] do is i could make the appointment for wednesday and then i can send you the number for the office that'll be doing the job if you call them on monday they could see if they could do it any sooner [usr] how much will it cost [sys] is that ok [usr] ok i'll just see how much [sys] the inspection [usr] it will cost [sys] and collar will both be free and [usr] right [sys] then if they did find a blockage then the price would start 180 including va t [usr] right ok alright can i i'm just driving home at the minute if i just speak to my partner i want do that cos i wanna [sys] right all right then no problem ok [usr] 65 [sys] then right bye bye [usr] i think | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a we record calls for quality and training purposes the current wait time is approximately three minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow good afternoon you're through to home care services can i have your name as well as your address [usr] yes good afternoon my name is [sys] yes [usr] [pii] [sys] good afternoon my name is [usr] i'm i'm not a home [sys] i'm [usr] care customer [sys] i'm not [usr] but [sys] a home [usr] i didn't [sys] care customer [usr] know which option to [sys] but [usr] pay it [sys] i didn't [usr] when i called i'm i'm [sys] what [usr] expecting [sys] i call [usr] a call [sys] i [usr] out [sys] i'm [usr] today [sys] expecting the call out [usr] and i'm wondering if you give me a rough [sys] and [usr] time [sys] i [usr] is it still the right department or do you need to transfer me [sys] no this is the correct department [usr] perfect [sys] what's your address [usr] [pii] i can give you a booking [sys] [pii] [usr] reference if [sys] i can [usr] if [sys] give [usr] you prefer [sys] you a booking [usr] but [sys] reference [usr] the address is [sys] but the address [usr] [pii] [sys] is [pii] [usr] [pii] [sys] [pii] [usr] eg [sys] [pii] thank you [usr] thank you [sys] no this a booking reference [usr] there you go dywo [sys] very good eyeo [usr] 3427577 [sys] 34275 3427577 [usr] 3427577 [sys] 3427577 thank you alright please hold the line for me i'll check british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play we know how important your home is if your boiler breaks you can book a repair on our website in under a minute visit british gas dot co dot uk or search british gas being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving if you're moving home did you can now change all your details online any time of day or night wherever you are to save yourself a call we can create a password for you and your engineer they're definitely who they say they are if you one just ask and we'll sort it for you if your boiler and heating are working at their best you'll save money on your heating bills a central heating filter is likely to help you can ask your engineer if you've got one coming and they'll give you an idea of what it will cost ask your advisor or one of our engineers about getting a carbon monoxide alarm fitted if you haven't got one you can't see taste or smell carbon monoxide the gas safety council recommends you keep safe by getting all your gas appliances serviced every year and to have a carbon monoxide alarm in every room with a gas appliance if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit if you're worried your boiler has seen better days and you're a home care customer you can get a discount on a new one as long as your agreement covers your boiler and central heating just ask your agent about it if you want to make your central heating system better and more efficient to help save you money we can help it might surprise you to know we do things thank you for holding the line i just spoke to and they said the engineer has already been [usr] it's already been ok [sys] are you not the one [usr] thank [sys] at the property [usr] you i'm not i'm the landlord [sys] ok no [usr] but my tenant didn't tell me anything [sys] ok no he's [usr] all [sys] already [usr] right [sys] been [usr] ok thank [sys] ok [usr] you [sys] thank [usr] much [sys] you you're welcome take care bye [usr] cheers bye bye | 7Quote
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes we're really busy at the moment to save time you may find what you need at british gas dot co dot uk alternatively you can wait to speak to one of the team or call back when it's not busy if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three if you need any help with the drainage problem press one if did that you can now book drainage services online or chat to our advisers online in a few easy clicks visit dyno dot com for details alternatively please hold and your call will be transferred to a customer service advisor [pii] is the u k expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] and [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dyno engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response good morning you're through to [pii] my name is [pii] how can i help [usr] hello [pii] good morning i'm wondering if you can my name is [pii] i'm a development manager and i work for a company called first part i believe we've sent me recently got a your your our main provider now for drainage services i i've had a couple of incidents this week whereby i believe that our car park has become flooded we have a quite a couple of trees there which i just believe that over the last couple of years i think that the leaves have now probably had a bit of a build [sys] yes [usr] up going on [sys] [pii] [usr] i have myself been clearing it as best as i can as well as the gardeners [sys] that's okay [usr] but obviously [sys] no problem [usr] once the things are underneath [sys] right [usr] and i and i've i've checked with the other residents [sys] have you guys got [usr] this [sys] account [usr] has probably [sys] with us [usr] been [sys] then [usr] a little bit overdue to be honest this is why i just wanted to check i personally have never spoken to you guys before however i only found out because i was gonna look for any of a contractor but first part as i say apparently we've got we've got your rates [sys] okay [usr] card now [sys] well what's [usr] don't [sys] your [usr] know if that's [sys] postcode [usr] something that you've generated [sys] and i'll just [usr] just [sys] see [usr] for first pool or if that's just a standard rates but we may [sys] yep [usr] well we should have a a contract with you it's er sure it's se 26 [sys] right okay i've not got anything [usr] for [sys] coming up on [usr] november [sys] my history [usr] november [sys] for it but that's okay what i'll well it shouldn't be a prob [usr] let me have a look because there's anything else information wise cos er we've got cos we've got them award them award is the [sys] right [usr] dyna rod account manager or or or first sports you [sys] let [usr] know [sys] me [usr] the [sys] see [usr] contact for first part it's m award she's a dyna rod account manager [sys] bear with me just a tick [usr] no problem no problem i said this is our procurement team have recently appointed dyna rod as our national drainage specialist under a framework agreement [sys] right [usr] with [sys] fair [usr] closest [sys] place [usr] supplier relationship management again you guys are i think all the first born have been [sys] okay [usr] told [sys] you guys [usr] you [sys] are key [usr] are [sys] count that's [usr] the go [sys] fine [usr] to [sys] i've managed [usr] for [sys] to [usr] us [sys] find it [usr] to [sys] on [usr] speak [sys] there that's good it tells me which which team i need to pop you through to rather than the local office should be going to the queue counts they should be able to find it straight away cos they're really good with these things two seconds let me just find the number for the team barely hell okay bear with me [usr] yes [sys] one sec [usr] all right [sys] i'm [usr] [pii] [sys] gonna put [usr] no problem [sys] you on hold and get you through to them no worries [usr] lovely [sys] best of luck with it [usr] lovely thanks very much cheers now [sys] [pii] key accounts how can i help yep [usr] hello there good morning my name is [pii] i work for a company called first part and we've just been informed that you guys are i'll go to now for drainage issues we've got a little bit of an issue on site whereby our car parks repetitively getting flooded what it is is that we've got a couple of trees within the car park [sys] yes okay have [usr] just [sys] you got [usr] just [sys] access [usr] with [sys] to [usr] wet [sys] the cooper [usr] weather [sys] system [usr] and everything what i've found is that the leaves are [sys] and a first [usr] as [sys] part [usr] much as i've cleared [sys] i'm sorry [usr] i think a few have got down and i think it may well be worth us having it cleared out to be honest i do i do [sys] it is [usr] the [sys] what [usr] reason for [sys] it [usr] my [sys] is [usr] initial call was just to check [sys] always [usr] that obviously [sys] said that the [usr] you guys [sys] process the [usr] cos [sys] first [usr] i've got your [sys] part [usr] rates [sys] is to send [usr] card [sys] us a [usr] and [sys] job [usr] i just wondered [sys] booking [usr] that [sys] through the system [usr] we are you [sys] it [usr] know as far [sys] automatically [usr] as i'm aware it [sys] generates [usr] is you guys [sys] an email [usr] partnership [sys] with the purchase [usr] first sport [sys] i don't know if we're able to book it from the email [usr] lovely [sys] and [usr] fantastic [sys] the only thing i would say is from what you said it's it's quite hard to engage whether you need a goal is a tank [usr] right [sys] vacuum because we're not sure how how bad the job is and things that [usr] right [sys] alright brill of course [usr] i mean to be honest with you i do we a we have pictures which might be might might be a bit of beneficial because i've got it as the worst it's been recently do what i mean you can see the thing is is that in the past this is before my time i think they've cos what the situation is is we've got about [sys] of course [usr] a couple couple of drains within the garden and then the car park i feel it's linked it looks we definitely need [sys] c [usr] it [sys] c [usr] cleared [sys] t v surveys [usr] now [sys] where we [usr] i [sys] use [usr] had i [sys] different [usr] had a look [sys] size [usr] at your [sys] cameras [usr] priceless [sys] to [usr] and [sys] take footage [usr] you've got something [sys] of what's [usr] a [sys] down [usr] c [sys] in [usr] c [sys] the holes [usr] t v [sys] trying [usr] survey [sys] to observe [usr] now [sys] this [usr] is [sys] is [usr] that [sys] a further [usr] you push [sys] blockage [usr] the rod [sys] whether it [usr] in [sys] is the leaves or [usr] to [sys] is [usr] investigate [sys] that something [usr] as [sys] in [usr] to [sys] the draining [usr] what possibly [sys] system [usr] is the [sys] that's [usr] block [sys] failed or cause it a fault to cause it to re occur to block [usr] yep [sys] that's that's the next thing i would have recommended the only thing is is that it is rather blocked and the camera can't get down and we'll have to perform an unblock [usr] yep [sys] first and then send the camera down yep [usr] i'm [sys] right [usr] i'm gonna be honest with you [sys] i [usr] when [sys] need [usr] i've been [sys] to [usr] going [sys] log [usr] to [sys] in [usr] the drains myself to clear it i took a broom handle cos i could fit that through the slots slots as [sys] cool [usr] it were and that was finding [sys] mama [usr] it quite difficult to get through i'm gonna guarantee that it [sys] of course [usr] needs to be cleared [sys] my my advice [usr] it's [sys] would be [usr] whatever's [sys] to what [usr] down [sys] the c [usr] there [sys] c [usr] it's [sys] t [usr] as [sys] v [usr] i [sys] survey [usr] say we've [sys] straight away [usr] a swimming pool [sys] and [usr] in our car park [sys] potentially the engineer will need [usr] and [sys] to write it himself [usr] and again i [sys] by [usr] i've [sys] hand [usr] got [sys] anyway [usr] be cost [sys] before [usr] effective [sys] he put [usr] for [sys] the [usr] my [sys] camera [usr] elderly [sys] down [usr] residents [sys] he [usr] as well [sys] won't [usr] because [sys] attend [usr] it's their [sys] with [usr] money [sys] a camera and not put it down because he can't get it down and just make that christ himself to do of course the only the only thing is we'll charge you to come out and unblock it no matter how many times [usr] right [sys] it blocks [usr] i [sys] within [usr] mean [sys] a [usr] is [sys] period [usr] there any other way to sort of bypass [sys] if you call us [usr] that [sys] four times [usr] and then [sys] in [usr] just [sys] a week [usr] go straight [sys] you'll get charged [usr] to [sys] per [usr] we [sys] visit [usr] know it's blocked [sys] because [usr] we [sys] we [usr] know [sys] know [usr] it [sys] we're an [usr] to [sys] underlying [usr] be cleared [sys] probably that's [usr] and [sys] okay [usr] then just do that [sys] alright okay [usr] no what no of course what what i've said to the residence is is that because this hasn't been done to call it call it two years we're gonna get it unblocked first of all [sys] of course [usr] now if we find that this [sys] the [usr] happens [sys] the [usr] again [sys] only issue [usr] after we've had you [sys] of [usr] know [sys] course [usr] a long overdue [sys] it is we can book [usr] clear [sys] it and block [usr] out [sys] at [usr] as [sys] any [usr] it [sys] stage [usr] were [sys] we can attend [usr] then [sys] within four [usr] it would [sys] hours [usr] be [sys] for you as [usr] i [sys] well because [usr] would then [sys] it is elderly [usr] go the other [sys] people [usr] way and get an investigation [sys] the only [usr] done [sys] thing [usr] afterwards [sys] i will say [usr] because [sys] is that [usr] if [sys] there is trees [usr] do [sys] in [usr] you [sys] the [usr] understand [sys] car park [usr] i mean [sys] there's a possibility [usr] i [sys] of [usr] just [sys] something [usr] wanted to [sys] called [usr] check [sys] rooting [usr] if that was [sys] rest [usr] plausible [sys] under the ground even all the leaves seems to be the perpetrator on top of the ground there's a possibility that a couple [usr] fantastic [sys] of leaves should not block a drainage system [usr] really good [sys] even at extreme amount of strain systems are made with parts in them to sweet leaves off it would have to be an extreme amount of leaves and maybe sludge that's accumulated to block it to the extent of where you've got a pool in the car park okay good [usr] i mean to be honest from what i've from what i've seen that is that is the case i mean in terms of in terms of the sludge [sys] we don't want [usr] as [sys] that [usr] i say we are i've i've got the photographs which i could send over before [sys] the water [usr] an engineer came out but to be honest as i say we're at the stage where i've got 87 year olds [sys] of course [usr] that are still driving [sys] i [usr] god [sys] think the [usr] love [sys] best [usr] him [sys] thing to do in [usr] we [sys] this situation [usr] had one lady [sys] is [usr] had [sys] to [usr] a full this [sys] send [usr] week [sys] an email [usr] because [sys] or it's not an [usr] of [sys] email book the [usr] because [sys] job in through [usr] of the [sys] the cup assist and [usr] she [sys] then ask [usr] went [sys] for [usr] round [sys] an unblock [usr] on the wet [sys] of a [usr] leaves [sys] drain on [usr] and [sys] the [usr] i'm [sys] car [usr] really [sys] pack [usr] trying to [sys] put [usr] i'm [sys] a contact [usr] trying to save [sys] number [usr] anybody [sys] on there [usr] breaking [sys] for us [usr] the need [sys] for yourself [usr] to be honest [sys] you can advance where it is etcetera and that it's quite tough we'll get it if you put on there that you want an emergency appointment due to the nature and the elderly people that reside there we'll get someone out [usr] yep [sys] within the next four hours for you and get it unblocked for you today [usr] yep [sys] yep [usr] yep [sys] m award is the key account manager [usr] lovely that's fantastic and silly question but the email [sys] if [usr] in question [sys] you send the job book into [usr] is [sys] key [usr] this [sys] accounts [usr] the cos [sys] at [usr] i've got [sys] british gas dot co dot uk [usr] [pii] [sys] you [usr] which [sys] can copy [usr] is [sys] them [usr] [pii] [sys] awards and if you'd to oversee it but she runs the department for you guys and she'll manage first [usr] okay [sys] sport whereas you've got a disposable team head office what we [usr] yep [sys] call ourselves of course of course [usr] i just i just wanna make cos i've never done it [sys] because [usr] in [sys] then [usr] a time [sys] you end [usr] that [sys] up [usr] i've [sys] getting [usr] been [sys] pushed [usr] it [sys] back and people [usr] i just [sys] asking [usr] wanted to [sys] for more [usr] sure [sys] information [usr] i've got the right email address to cos i know how to obviously i raise [pii] [sys] well [usr] all the time but [sys] if [usr] it's [sys] i give [usr] er [sys] you the information [usr] but [sys] required [usr] just [sys] on the [usr] i wanna [sys] email [usr] make sure this [sys] there's no [usr] you [sys] reason [usr] know i'll do it [sys] why [usr] the right [sys] it can't [usr] way round [sys] just the book [usr] as it [sys] straight [usr] were [sys] away [usr] is [sys] we [usr] it [sys] need the full facts [usr] ohh and i don't [sys] is [usr] wanna upset [sys] to [pii] [usr] these up bless him [sys] [pii] [usr] yep [sys] and [usr] the email [sys] on [usr] i got [sys] the [usr] to i [sys] email [usr] got to send in a minute to get the ball rolling where what email address [sys] no [usr] is that [sys] no it's [pii] we'll [usr] yep [sys] all get it we work from one inbox and we have a system where [usr] ohh [sys] we'll pick [usr] sorry [sys] up [usr] is [sys] jobs [usr] that [sys] as [usr] one [sys] they [usr] lovely [sys] come in [usr] okay my love and anyone will pick that up it doesn't have to be i've spoke to is your name [pii] [sys] i probably would do just that we can follow them to the local office that'll be attending [usr] [pii] [sys] you just [usr] that's [sys] need to make [usr] i've [sys] sure [usr] had to do that before [sys] that we've [usr] no [sys] got [usr] problem [sys] a [usr] at [sys] site [usr] all [sys] contact [usr] what i'll do as [sys] person's [usr] i say is i'll [sys] name [usr] er [sys] a [usr] do [sys] person's [usr] you think it's [sys] number [usr] worth me [sys] the [usr] framing [sys] full address [usr] the pictures [sys] the purchase [usr] as well [sys] order [usr] or [sys] number and obviously explain that it's an emergency don't book it as a standard job [usr] alright i [sys] no don't worry it's no problem [usr] yes certainly and 11 final [sys] i genuinely [usr] question because [sys] don't [usr] i don't wanna take [sys] i genuinely [usr] up any more of your [sys] don't [usr] time [sys] know because [usr] thank you with the with the amount what is the amount that i would need to raise for just as we've discussed [sys] to be [usr] you [sys] honest [usr] the unblocking [sys] i'm [usr] the initial [sys] i've got no idea [usr] unblock [sys] what we're not to discuss prices on the phone we've got no training around [usr] let's [sys] prices [usr] have a [sys] blowing [usr] look [sys] out to send the rate [usr] of [sys] card [usr] course i've got [sys] out [usr] your price card here it says drain [sys] i know [usr] cleaning [sys] i found death [usr] that's [sys] but [usr] what [sys] we've [usr] we call [sys] got [usr] it [sys] we've [usr] right [sys] got about 300 different [usr] j [sys] accounts and they've all got different rate cards we would [usr] ohh sorry [sys] we we just [usr] no [sys] we [usr] no [sys] just [usr] no that's [sys] advise [usr] fine [sys] people [usr] but what [sys] to [usr] i'm [sys] put [usr] saying [sys] it round [usr] is [sys] for around [usr] i [sys] 250 [usr] not be able to [sys] and then [usr] raise [sys] even if the job [usr] an [sys] going [usr] order [sys] to cost [usr] on [sys] around [usr] [pii] [sys] 100 we only bill for what the job costs [usr] i mean i could put a ground [sys] i [usr] i could [sys] standing [usr] put four [sys] on [usr] p [sys] black will never [usr] do you understand [sys] cost more than [usr] i need [sys] 215 [usr] i need [sys] plus [usr] know [sys] whatever [usr] what [sys] works [usr] the cost [sys] are required [usr] will be before [sys] and the engineer [usr] i raise [sys] will [usr] it [sys] advise you to that on site of course yes [usr] okay all right well [sys] of course [usr] what i'll do is i'll i'll i will use what you've said plus the rate card that we've been given because you said there's a few others [sys] and then even [usr] use [sys] if [usr] that as a benchmark [sys] for the center [usr] to [sys] of the [usr] raise [sys] job because [usr] it [sys] they [usr] with [sys] could [usr] the right [sys] send you an invoice saying it was 100 [usr] again [sys] and £23 [usr] semi guests [sys] plus [usr] as [sys] that [usr] you said [sys] they only have a bill [usr] and [sys] on [usr] then [sys] that p [usr] obviously [sys] o for [usr] if [sys] what [usr] they [sys] what the [usr] right [sys] amount was [usr] afterwards [sys] on the invoice will [usr] it's [sys] never [usr] revised [sys] take the full [usr] cost [sys] amount [usr] we can [sys] it's [usr] change [sys] always [usr] it in [sys] better [usr] the future [sys] to go a little bit higher to say i'm going we need lifting by they won't they wouldn't be we wouldn't [usr] and [sys] take [usr] then [sys] the [usr] and [sys] full [usr] then [sys] amount [usr] by doing [sys] we would only [usr] how [sys] take [usr] does [sys] the [usr] that [sys] amount [usr] work [sys] after [usr] in regards [sys] the job when [usr] to [sys] we know what's [usr] to [sys] what it's [usr] refund [sys] gonna be [usr] mints [sys] just [usr] i said arguments [sys] the [usr] i raised it for [sys] thing [usr] £250, [sys] is how it is it's [usr] it [sys] when [usr] only [sys] you go [usr] came [sys] to a petrol [usr] to 1.30 [sys] stations you pay a pound and the full amount [usr] you [sys] comes out [usr] guys [sys] a few [usr] then [sys] days [usr] release [sys] later [usr] the funds back [sys] we just can't raise a job without a p o it's just not we're not allowed to and then obviously we'll only bill after [usr] right [sys] the event and we know how much it will cost would never bill you for 250 of the job was gonna have £60 we bill after the event the first [usr] good [sys] time [usr] absolutely no cause [sys] of course [usr] obviously [sys] we never we never if you need anything else just give us a ring because i've got i've got this knowledge [usr] no [sys] don't [usr] that's fine [sys] feel [usr] i just [sys] you will get [usr] because [sys] people [usr] this [sys] saying [usr] is [sys] i can't [usr] i say [sys] book first [usr] other [sys] before [usr] things work [sys] sorry [usr] a little [sys] by [usr] bit differently [sys] just say [usr] but [sys] i'm [usr] now [sys] not [usr] that [sys] ringing [usr] you've explained [sys] to the [usr] it it does [sys] gym i'm ringing [usr] sense [sys] for advice i'm new [usr] [pii] [sys] can you help [usr] thank [sys] me with [usr] very [sys] a b [usr] much [sys] and c [usr] you've been [sys] because [usr] really helpful [sys] good alright okay and explain to them [usr] and you've been really really helpful because again i mean [sys] no [usr] it sounds [sys] no problem [usr] but [sys] as [usr] every [sys] well [usr] week tomorrow i'll have what's called a coffee morning at least i can speak to the residents and say right i've spoken to [pii] and somebody was kind enough to give me [sys] and [usr] a lot [sys] it [usr] of information thank you for that [sys] well it will be put on when it's an emergency [usr] i [sys] will [usr] should [sys] come [usr] get [sys] out [usr] that [sys] today [usr] get that [sys] just [usr] done because [sys] because it's [usr] again [sys] old [usr] i [sys] people [usr] need if [sys] and we don't [usr] it's [sys] want any [usr] if [sys] broken [usr] it's a question [sys] hips [usr] of [sys] and [usr] ideally [sys] knees [usr] suited [sys] you [usr] today [sys] say [usr] in the next four [sys] no [usr] hours the [sys] no [usr] sooner [sys] problem [usr] the better [sys] thank you for ringing [usr] and if not i'll probably pencil for tomorrow [sys] thank [usr] or something [sys] you bye bye [usr] lovely no no no do i no no no thank you very much for that alright that's alright mate you take care thank you very much thank you bye bye | 7Quote
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon you're through to [pii] my name's [pii] how can i help [usr] good afternoon we had the di road engineer come up to have a look at a blocked toilet for us [sys] huh [usr] which we thought was cleared but it hasn't cleared the problem i don't know if they're able to come back at all cos i don't think the blocking is fully sorted [sys] right let's see what i can find out and see what i can do for you sir what's your [usr] you [sys] postcode please [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] yes [sys] and your name and address [usr] my name is mr [pii] and it's with [pii] on [pii] [sys] let's see if i've got that postcode right because there's no job coming up for me [pii] [pii] [pii] [pii] [usr] yes [sys] i don't have any job on my system for that let's have a look and see if something's different what address was it [usr] i've got a booking reference would that help [sys] please [usr] it was dy [sys] huh [usr] dash wo [sys] yup [usr] dash 359 [sys] huh [usr] 6230 [sys] alright let's see what that brings up that's rather strange and what was the name of that [usr] and it's with winds which is wwyth [sys] got that on [usr] w [sys] here roger [pii] right postcode that's why we've got the postcode of [pii] without the space in the middle [usr] i [sys] that's what that's [usr] see [sys] what that's what's happened on there right let's have a look and see we've got on there toilet things were blocked is probably not been flushing toilet block slow draining plunged and snake to clear diet to manhole avis because no flush is weak may happen again as assistant is slow refilling cyler clean and tidy no guarantee slow flush right what they're saying there is they can clear it they've done it but there's no guarantee on it because the the other problem is is the advisor customer the flush is weak it may happen again because there was not enough pressure pushing away any waste and things that it's not getting the water flow from the system and it's just going away but stopping because it's not going away fast enough and what i mean with the waterfall it's going to get [usr] right [sys] up that's [usr] ok [sys] probably something that you need to maybe get a plumber out to do a quote for somehow to get the [usr] ok [sys] flow increased i don't know how that would work system slow filling [usr] cos it it was fine for the first sort [sys] huh [usr] of month we were in the flush was fine didn't have any issues [sys] right [usr] with it going down [sys] right i can certainly book another job out for you but obviously there's no guarantee in the first one it would be a chargeable job again or the other thing to do [usr] alright [sys] you could speak directly to the local office give them the details and see whether they'll get any other take on it because that particular office they do plumbing and drains not all the offices do that this particular [usr] ok [sys] franchise they've got a plumbing side of it and they've also got a drain side of it they may say well look what we can do is send out a plumber to do a quote as to what we think could fix the problem and that's a free quotation [usr] ok all right i'll do that then [sys] on [usr] because you said there's [sys] on [usr] no guarantee [sys] this one [usr] that this [sys] they put [usr] will [sys] no [usr] be [sys] guarantee [usr] another call out charge [sys] if i book a job and i quote you the fact that they're going to charge you again what happens when they get there could be different but that's what i did to quote have you got their direct number [usr] ok [sys] the one that ends [pii] [usr] yes i do i think [sys] i'll give it again i'll give it again [usr] i'll just i'll tell you what i'll just talk [sys] of course [usr] sure i'll just grab my pension and [sys] right it's 01925 [usr] sure go ahead [sys] [pii] [usr] yes [sys] 684755 [usr] yep [sys] i give [usr] ok [sys] me a ring and i [usr] brilliant [sys] said the quote [usr] i'll [sys] that [usr] give [sys] job [usr] him a ring [sys] reference [usr] direct [sys] number because if you put the postcode in they'll find the same issue that i had there's no space in the middle of it and just [usr] sure [sys] see what they say on it and say well look you've cleared the blockage you saying it could happen again you're not going to guarantee because of the flush is it possible for your plumbing side to then the flush to stop the blockages ok doke [usr] ok [sys] all right [usr] sure i'll go ahead and do that [sys] no problem sir thank you now [usr] ok [sys] bye [usr] thanks [sys] bye bye [usr] anyway [sys] bye [usr] cheers have a good weekend bye now | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home policy did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning through today i was speaking to [pii] how can i help [usr] hello mo morning sir my name is we have a contact with british gas and our wash basins drainage pad that's pressed outside [sys] right ok ok right you've come straight through to dino you will need to raise it with british gas but hold the line it'll get you through to someone to book [usr] thank [sys] it [usr] you very much thanks a lot [sys] well be no problem good morning you're through to dgo my name's [pii] how can i help [usr] i i'm one of the british s customers and our wash basin [sys] you're a british gas customer did you say [usr] with the service contract and i think you are the partners with them isn't it [sys] but if you need to book an appointment in relation to your policy you need to speak to british gas [usr] all right ok i need to call [sys] do [usr] them [sys] you want me to transfer [usr] yes please yes [sys] do you want me to transfer [usr] please [sys] you [usr] please thank you [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit good morning [pii] speaking can i take your name there please [usr] good morning my name is the same s but the contact is under my landlady her name is [pii] [sys] ok how can i help you this morning [usr] ok and this morning when i woke up i when i was washing my face i just realized the the drain pipe pipe of over wash based and his brust outside [sys] is it leaking [usr] it's a it's a proper it's proper not a leak is a proper broken i think because i was [sys] it's broken it's not is it not leaking then no [usr] it's a big leak if you want to call it [sys] ok can i take the address sir [usr] it's [pii] [sys] thank you and the postcode [usr] [pii] [pii] [sys] yes can i just take your name again [usr] [pii] [sys] please [usr] seen [sys] what was your name there what [usr] [pii] [sys] no is it miss [pii] your landlady [usr] that that's that's huge [sys] ok right one second then [usr] i think it's the weather cold weather is doing it this time isn't it [sys] right i just got the details one moment [usr] ok [sys] when he leaks when you use it is that correct is it leaking all only when you used [usr] obviously [sys] it [usr] when water [sys] one [usr] goes [sys] second [usr] in there rather than going in the drain it goes outside the [sys] that's [usr] wall [sys] right all right do you have another bathroom in the property or you don't [usr] sorry what [sys] do you have another bathroom [usr] no [sys] in the [usr] no [sys] property [usr] no we don't that's the only one [sys] ok [usr] we have here [sys] you can use the bath itself is that is that right or what have you [usr] the [sys] got the shower [usr] the [sys] on [usr] the shower bathtub can be used for shower and all [sys] yes [usr] that [sys] ok [usr] but to use it [sys] it's the first hand basin [usr] use it after washing your hands off to it or something you can't [sys] ok no can you get anything underneath it a a bucket or container [usr] ok [sys] or [usr] because it's it's outside you see in the back garden and it's up at the first floor and the water flows on the wall and then on our back door the glass door for the garden and [sys] is it a is it a leak outside do you mean is it the overflow which is leaking [usr] no it's the the when the [sys] is it an external [usr] external [sys] point you mean [usr] pipe that's right [sys] right it's not inside [usr] no [sys] is it [usr] no [sys] then [usr] no [sys] no 00 the external pipes come away you mean them outside [usr] yes [sys] ok [usr] yes [sys] is your bath attached to that one as well or no [usr] no but i don't think [sys] it's a different one is it [usr] it's a different i think it's a different one [sys] you can still use the hand base but it's just leaking on the outside isn't it you see [usr] it's a proper flowing [sys] right ok but then we have nothing till thursday [usr] 00 [sys] in that area [usr] my god that's [sys] thursday or friday [usr] good bye [sys] and we can still use it it's a bit rainwater but if the rainwater goes in there that's gonna obviously it's the same situation [usr] nothing can be done before that no [sys] nothing before that no thursday is the best appointment i can give you [usr] please do book that for us and [sys] ok now i can't break it down to morning afternoon it's between eight and six but the plumber will give you a quick call when on route to the property [usr] all right then [sys] what's your best contact number there for [usr] the [sys] you [usr] number i'm calling from do you want me to repeat it [sys] let me just see a minute is that ending with the [pii] [usr] that's right [sys] ok let's pick it up from the screen here ok that's confirmed that's from eight till six on the seventh of december but you get a call from the plumber [usr] ok then [sys] and they normally ring about 20 to 30 minutes before [usr] all [sys] they arrive [usr] right then thank you very much thank you [sys] all [usr] thank [sys] right ok [usr] you have [sys] you're [usr] a nice [sys] welcome [usr] weekend [sys] take [usr] thanks [sys] care thank [usr] bye [sys] you very [usr] bye [sys] much and [usr] bye bye [sys] you thank [usr] bye [sys] you very much thanks bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please look at the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to dino april speaking how can i help [usr] hi there we've had a gradual leak that started around midnight last night it's progressively got worse and we cannot we were unable to get hold of the person on the top floor the fire brigade have been out and we've managed to gain access to there and the fire brigade have said that because the bath is completely full with no taps running it's a drainage issue that has caused it all to back up and it's running down all the walls and ceiling of all the floors beneath [sys] right ok is it it's not your flat then of where where you where the leak is well sorry the drainage problem is coming from [usr] no it's coming from the top floor but it's affected [sys] ok [usr] all four properties with that are beneath well [sys] right [usr] three that are beneath [sys] ok [usr] and the [sys] and [usr] above [sys] are they privately owned the flat or [usr] two are link housing one's privately owned and one's a tenant there's two privately owned and two link housing [sys] case cos it's just we didn't really we'd need i won't be able to book an appointment for you or anything we'd need the either tenant or owner of the flat where the leak is coming from to bring [usr] it's [sys] up the toll [usr] what the fire brigade have told me is it's a issue with the whole block it's a pipe that's caused it to back up and because they're the top flat it's coming from there [sys] right ok [usr] it's it's [sys] am i all right just to sorry go on [usr] no sorry i've just got my neighbor beneath banging me for some reason i've not because she's getting leaked into as well but i don't know why she's banging me because i've already had the fire brigade out [sys] right ok [usr] sweet [sys] i bet it is am i all right just to place you on hold just for a couple of minutes i just need to ask my manager if this is something we could deal with just because it's obviously numerous properties [usr] it [sys] it's affecting [usr] yes it's and it's affecting i'm the middle floor but it's affecting me worse than anyone and my concern [sys] it [usr] is my roof looks it's just getting worse and worse and my concern [sys] see [usr] is it's gonna eventually come in [sys] i could book an appointment but it would be yourself that had to pay that's the only thing but would you be happy to do that or [usr] i i think we'd have to because it's really bad in our flat and then i'll just have to get the money from all the tenants [sys] right ok the fire brigade has said it's a it's an issue somewhere in the block of flats with [usr] it's a drainage [sys] the with a blockage [usr] issue [sys] right ok all right then can i just place you on hold for a few minutes i won't be long i'll be straight back i just want to make sure it's all right for me to book this right ok thank you [usr] thank you [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems [usr] hi are you buying upstairs for me it's not yet did someone buying it there's money that money they're getting are you getting leaked into as well [sys] our comprehensive [usr] right well [sys] plumbing [usr] the fire [sys] and drain services are available [usr] and i'm trying [sys] across [usr] to get [sys] the [pii] [usr] apparently [sys] and [pii] [usr] issues [sys] 24 hours a day 365 days a year provided by local [usr] well [sys] teams of [usr] where [sys] highly [usr] it's coming [sys] trained [usr] from [sys] and equipped [usr] the top [sys] engineers [usr] floor it's clear as it's coming down it's the very top floor it's a bath that's back all the way up it's clear water you can see right into and then it's just to come all the way down the flat i am trying to sort it ok [sys] whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days hello [usr] hello [sys] hi sorry about your wait i have just spoke [usr] that's [sys] to my manager [usr] a [sys] and she said i can book you in but she just wanted me to warn you obviously because the fire brigade have said it's an issue in the block of flats it could turn out very expensive if any work goes through is that still something you want to go ahead with or would you to call back after you spoke to maybe the other tenants don't know [usr] would i come back through to you if i phone this number again [sys] you can ask for me but there will be plenty of other people that can help my name's [pii] but if you want to ask for me or just speak to one of the others if you phone this number and come back through and explain that they'll be able to book you in [usr] ok that's fine ok [sys] all [usr] i'll speak [sys] right then [usr] to the ok brilliant [sys] hope you get sorted [usr] thank you [sys] bye [usr] bye | 7Quote
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[usr] i had my coffee [sys] thank [usr] with you [sys] you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem [usr] that's [sys] press [usr] odd [sys] one if you require our plumbing services press two or if you have did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] by mistake [sys] good afternoon you're through to do speaking how can i help [usr] hi there we've got an urgent engineer booked someone came out yesterday but they didn't have the right tools or time to fix the problem do you want our policy number or our postcode please just we were just waiting for someone to come [sys] do [usr] and not sure what what the update [sys] do you have home care cover with british gas [usr] we do it [sys] have you contacted british gas or was it the local office that you needed to speak to [usr] yes we have they're aware of this issue [sys] ok [usr] it's [sys] what's the postcode of the address [usr] sure [pii] [sys] thank you and the first line of your address [usr] er [pii] [sys] ok let me pop you through to the right department [usr] thank you very much [sys] you're welcome [usr] well my i don't really do you that it sounds nice but it's just been what is hm [sys] for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative then the planning good afternoon [usr] hi there i'm just calling to follow up we've got no water in our property we had an engineer come on monday fixing a pipe that then created a blockage and a guy an engineer was sent out yesterday evening he didn't have the time to fix anything and he said that it would be classed as an emergency and that someone would be there with us today but we've not had anyone arrive yet just wanting to check that that's been booked in please [sys] ok can you give me your postcode please [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] [pii] thank you wow and it's er [pii] yes [usr] yes that's correct yes [sys] is mrs [pii] [usr] yes that's correct [sys] one moment please i'm checking the notes that toilet i believe there may be required ok one second i will try to speak with my colleague who is dealing with that issue ok one second please [usr] thank you thanks [sys] thank you met part [usr] but they [sys] of the dino [usr] i bet [sys] franchise [usr] they forgot [sys] group [usr] to book [sys] is your [usr] what [sys] local [usr] they [sys] plumbing [usr] are [sys] partner [usr] useful [sys] we've managed emergencies across [usr] we've only [sys] [pii] [usr] ever searched [sys] [pii] [usr] followed [sys] [pii] [usr] one [sys] and [usr] followed [sys] [pii] [usr] up and phoned again [sys] since 2005 [usr] that's the second [sys] offering 24 7 attention for everything from leaps [usr] and [sys] to [usr] the [sys] bathroom [usr] guy who came [sys] installations [usr] yesterday was well [sys] need a helping [usr] what [sys] hand [usr] on earth are people [sys] we'll be [usr] on monday [sys] with you shortly [usr] doing [sys] facing an unexpected emergency burst pipe in need of an urgent repair [usr] i think [sys] leave [usr] that [sys] it to [usr] emergency [sys] us trained to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering [usr] your [sys] a range [usr] favorite [sys] of other services [usr] those will be [sys] such as bathroom furbish and hot water cylinder and tank installation [usr] it is [sys] tell us how we can help when you're connected don't let a broken boiler and your life upside down turn to dino whether you're facing a cold shower or sleeping in a wooly hat we give you the convenience of skilled engineers with the reassurance of a trusted nationwide brand thanks for holding here at dino we never compromise [usr] we don't want [sys] on training [usr] i've got [sys] health [usr] this [sys] and safety and qualifications [usr] got a cold sore [sys] these [usr] a sore [sys] are the very [usr] but [sys] foundations needed for us to carry out our [usr] i [sys] work [usr] think [sys] professionally [usr] it was a cold [sys] and safely [usr] i mean [sys] your assurance [usr] my [sys] of superior [usr] lips [sys] quality [usr] just [sys] workmanship [usr] in the [sys] and outstanding [usr] or [sys] customer [usr] either that or [sys] service and if we're ever [usr] you [sys] at [usr] probably [sys] foot [usr] you might [sys] we [usr] you [sys] won't [usr] might [sys] hide [usr] have a new [sys] please hold to hear more it's not uncommon for main supply [usr] i [sys] pipes [usr] might open [sys] to burst [usr] my mouth [sys] or leak [usr] eat things [sys] but what is unique is our use of mowing technology [usr] i [sys] when replacing [usr] don't [sys] them [usr] see an answer [sys] a mole is a round torpedo machine driven underground [usr] i put some [sys] from the main [usr] on maybe [sys] valves [usr] or [sys] to [usr] some lipstick [sys] your property followed by a new pipe not only is this useful where access is limited but you're also guaranteed less disturbance and reduce costs [usr] ok [sys] go to met serve [usr] in the [sys] dot [usr] coffee [sys] com [usr] machine [sys] for all the details [usr] hm ok and i we a bit [sys] there are three key principles at the heart of everything we do safety honesty and integrity you won't find a single white van engineer among our team instead you'll be treated to local friendly plumbing experts qualified to at least nvq level two standard and still undergoing regular training to ensure the highest caliber service learn more about our staff online at meserve dot com met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us trained to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life upside down turn to dino whether you're facing a cold shower sleeping in a wooly hat we give you the convenience of skilled engineers with the reassurance of a trusted nationwide brand thanks for holding here at dino we never compromise on training health and safety and qualifications these are the very foundations needed for us to carry out our work professionally and safely your assurance of superior quality workmanship and outstanding customer service and if we're ever at fault we won't hide please hold to hear more it's not uncommon for main supply pipes to burst or leak but what is unique is our use of mowing technology when replacing them a mole is a round torpedo machine driven underground from the main valves to your property followed by a new pipe not only is this useful where access is limited you're also guaranteed less disturbance and reduce costs go to meserve dot com for all the details there are three key principles at the heart of everything we do safety honesty and integrity you won't find a single white van engineer among our team instead you'll be greeted to local friendly plumbing experts or qualified to at least nv q level two standard and still undergoing regular training to ensure the highest caliber service learn more about our staff online at meserve dot com met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us trained to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life upside down turn to dino whether you're facing a cold shower or sleeping in a wooly hat we give you the convenience of skilled engineers with the reassurance of a trusted nationwide brand thanks for holding here at dino we never compromise on training health and safety and qualifications these are the very foundations needed for us to carry out our work professionally and safely your assurance of superior quality workmanship and outstanding customer service and if we're ever at fault we won't hide please hold to hear more it's not uncommon for main supply pipes to burst or leak but what is unique is our use of mowing technology when replacing them a mole is a round torpedo machine driven underground from the main valves to your property followed by a new pipe not only is this useful where access is limited but you're also guaranteed less disturbance and reduce costs go to met serve dot com for all the details there are three key principles at the hi can you hear me [usr] hi there [sys] hello sorry it's mrs [usr] bye [sys] [pii] yes [usr] yes [sys] yes sorry i was trying to get hold of my colleague but he's probably on other call i i i can see the notes that they have to come as soon as possible but they didn't book the date when let me try [usr] and i i was told yesterday evening that it was an emergency [sys] you've been sold by [usr] we don't [sys] in [usr] we've not had any water [sys] ok [usr] by your engineer from dino last night he came [sys] right [usr] for five minutes and then left [sys] the internet they shouldn't tell you when they're coming because they don't they don't have access to all system and to see availabilities but i can send an email now to my colleague who is who who is responsible for bookings in your area with your engineers and i can ask them to call to book as soon as possible but i'm not sure if they're coming today to be honest [usr] ok well can i just explain what's [sys] yes [usr] happened before you can add a bit [sys] yes [usr] more notes [sys] please [usr] to that on monday the engineer came and said that there was a blockage and that he would be sending someone that same day nobody came i then had to phone again and then someone was booked to come yesterday i was told any time between 12 [sys] hm [usr] and six what came at half [sys] bye [usr] past six or five minutes and said that the engineer on [sys] thank you [usr] monday first thing had caused the blockage and that they should have fixed it and then i was told that someone would come first thing the day [sys] number [usr] it's really an emergency we haven't been able to shower for five days we've got no running water [sys] thank [usr] it's [sys] you [usr] it's it's key that someone comes this afternoon [sys] did you say yesterday our engineer came to your house as well [usr] for five minutes yes he came and said he didn't have the tools with him to fix the blockage he doesn't know where it is in in the property because the engineer on monday didn't shut the stop cock and it's just that stopcock that needs to be drained [sys] do who the engineer's name from yesterday any idea no [usr] no iii i don't you said he lived very [sys] it [usr] locally it sounds there's a bit of a disconnect with the [sys] do [usr] bookings [sys] you think it was [pii] yesterday because [usr] it was [sys] but [usr] [pii] [sys] it's 22 companies and plumbing i can see with us with plumbing you had the appointment on the 16th and 18th but nothing on the system from yesterday that might be [pii] who arrived to you yet because they deal with blockages and drains we don't we [usr] ok [sys] don't deal with blockages as far as i know and i haven't got any opponents on the system from yesterday it might be [pii] it's the same title [pii] [usr] ok [sys] but they have different systems and they work separately but i can give [usr] ok [sys] you the number and you can write it down just in case and i can transfer you directly to [usr] ok [sys] them the [usr] yes i'm writing it down could you also just transfer us please [sys] and then it's [usr] but what is the number [pii] [sys] yes [usr] rudd [sys] it's [pii] [pii] [pii] [usr] and for clarification you [sys] plumbing [usr] guys i'll just die now we just select [sys] our [usr] you number [sys] engineer [usr] 12 [sys] came [usr] than number [sys] on the [usr] one [sys] 18th and the 16th and then yesterday it was [pii] i think because they deal with blue [usr] ok it this is the same number that we're we're [sys] really [usr] calling you on now [sys] that's confusing because that's why we [usr] yes [pii] you can transfer [sys] one second [usr] to the [sys] i will check [usr] people i think number one on there we chose two for climbing but the the [sys] yes [usr] three remaining [sys] good afternoon [usr] one but we need a plumber she's just saying it's better i would not buy a plan you trying to [sys] our office number is different i don't know how you [usr] on on the menu it says er two for plumbing and one for drains we've we've selected two got through [sys] then [usr] to [sys] you [usr] you [sys] have to choose [usr] but [sys] number one [usr] anyway could you just that's really helpful could you just put us [sys] correct [usr] through to [sys] yes [usr] rod [sys] yes i will put [usr] no [sys] them if if any [usr] thank [sys] i don't [usr] you [sys] know issues please call us again but as i can see we don't have anything from yesterday any records i can answer you now [usr] ok that [sys] thank [usr] must be [sys] you thanks bye [usr] thank [sys] bye [usr] you [sys] legend [usr] bye [sys] part of the dino franchise group [usr] his [sys] is [usr] next [sys] your local plumbing thank you for [usr] no [sys] calling [usr] no [sys] dino rod partners with british [usr] no [sys] gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it did that you can now book drainage [usr] a drainage [sys] services [usr] problem [sys] online in a few easy clicks visit dino dot com [usr] i [sys] for details [usr] is is drainage [sys] alternatively please hold [usr] the guy [sys] and your [usr] who [sys] call [usr] said [sys] will [usr] that [sys] be [usr] we need [sys] transferred [usr] a plumber [sys] to [usr] fix [sys] a customer [usr] it [sys] service advisor [usr] we just in the plumbing division on [sys] we [usr] number [sys] record [usr] two and she [sys] calls [usr] says [sys] for quality [usr] no it's [sys] and [usr] kind [sys] training [usr] of [sys] purposes [usr] came and he said we need a plumber but that's why [sys] today my name is [pii] [usr] but these [sys] how [usr] guys are good [sys] can i help [usr] hello there hi we've had a bit of a confusing week because we've we've had a no water since monday and your team came on monday afternoon to six we had a crack pipe and and then we have since then we've had a blockage and the team on monday from donno said that they would send a plumber to unblock the pipes someone came yesterday and said he couldn't do that and then said he would i book it in as an emergency booking and we're [sys] right [usr] still waiting today and no one's come we've phoned through to dino plumbing and haven't got any record [sys] right [usr] in their system of [sys] 11 [usr] any booking [sys] moment then [usr] just trying [sys] was [usr] to figure out what's [sys] it being [usr] going [sys] done under [usr] on [sys] british gas cover or was it something that was being paid for [usr] it's [sys] under [usr] cover [sys] the cover right [usr] we've got [sys] have [usr] a policy [sys] you just [usr] number [sys] been put through by the local office have you [usr] we've been put [sys] right [usr] through by [sys] give me a moment [usr] plumbing [sys] because they put you through to the team because you have to pay for all the work one second let me get you through to the team you can see all the details for the british gas for but we'll get that sorted and find out what's going on give me one second we we'll have a look what's going on for you no problem [usr] thanks very much thank you and the monday was down and just without turning [sys] thanks [usr] off [sys] for protecting your home with british gas our nationwide team of engineers are always on hand to help and we're here whenever you need us [usr] on monday yes iphone on tuesday and they said the earliest thursday came on thursday and said we need someone to come on friday still here on friday and nobody whatever feedback they're giving to their system is not now we [sys] did [usr] just say [sys] you [usr] number [sys] can book [usr] one [sys] an annual service visit or [usr] what [sys] repair online [usr] what [sys] it's quicker than calling but you'll see exactly the same appointments as our team do over [usr] ok [sys] the phone looking for our latest energy hive and new boiler offers search [usr] have you [sys] british gas offers online or ask us today [usr] and the long we know thank you [pii] i put it down [sys] at british [usr] let's see what's [sys] gas [usr] going on [sys] we're hiring a new apprentice every day until 2030 powering [usr] no [sys] the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too on a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas [usr] what [sys] bills [usr] shit [sys] think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a consulate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly [usr] for [sys] the same [usr] goodness [sys] appointments [usr] sake [sys] as our team [usr] stop [sys] do over [usr] talking [sys] the phone [usr] you end up your bloody man [sys] looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british guests we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes good afternoon you're through to [pii] at british gas how can i help hi good afternoon you're [usr] there [sys] through to [pii] [usr] hello [sys] at british gas how can i help [usr] hello hi well we've been phoning we've got a disaster story from monday when we had an outside pipe mended by [pii] and i think the problem is now that there was no the stop top wasn't turned off on monday in the house and now the water flow stops after a few seconds in all the taps we've not had any water since monday for anything can't i we can't use our showers there nothing apart from the dribble because i think they think it somebody came out yesterday at the plumber and said it's not he couldn't do it sorry i i've just spent hours and hours on the phone trying to sort this out i'm a doctor in the hospital and i'm just trying to work out why we can't get our water mended with anybody i know this is home insurance but i feel we're being treated as if we don't exist and there's even a different telephone number for paying customers well we pay for our home insurance policy and we had an outside pipe that was bursting through flooding everything and that that was mended but there now is a problem with the water supply to our house [sys] yes can you provide me your full name please [usr] hello my name is missus [pii] er i'm also called doctor [pii] i'm a consultant in a hospital nearby [sys] i understand [usr] and i find [sys] i'm sorry [usr] very [sys] to hear that [usr] very [sys] can [usr] distressing [sys] you provide me [usr] not to have any water not to have any water for a week it's [sys] i understand [usr] pardon [sys] i'm sorry to hear that can you provide me your date of birth please if you don't mind thank you [usr] [pii] [sys] the post code of your address [usr] [pii] [pii] [sys] [pii] [usr] goat i don't can't think of what it [sys] you said [usr] [pii] [sys] thank [usr] [pii] [sys] you and the house number [pii] [usr] we don't [sys] yes [usr] have a house and it's called [pii] it's not your it's not your fault but i'm just saying we have phoned 10 times each time we're put on hold for 20 minutes please don't put me on [sys] they [usr] hold again [sys] say that [usr] otherwise i'll go and commit suicide [sys] the mortgage [usr] well i'm sorry but that's how i that's how we're feeling at this end i'm going to go to the swimming pool to have a shower i'm [sys] right [usr] a consultant [sys] right [usr] in [sys] and [usr] the hospital [sys] it's [usr] i'm supposed [sys] er mister [usr] to be clean [sys] [pii] as your husband is that right [usr] yes he's mister or professor [sys] no [usr] [pii] yes that's his name [sys] it's [usr] do [sys] ok [usr] you want his date [sys] it's ok [usr] of birth 12 5 [sys] is [usr] 57 [sys] a [pii] the situation is your water supply is not working and [usr] that's correct no because because we had an outside dino rod team a gentleman and a younger person came on monday and they didn't turn the stock clock off inside the house and we think this is what the man who came yesterday said he's all the gunk in the pipe [sys] right [usr] will have gone [sys] ok [usr] and blocked our valve system [sys] the person who came out yesterday [usr] he can't mend [sys] what did [usr] it [sys] you say the next step should be then [usr] i don't know because i was at work and my daughter [sys] if [usr] was here [sys] you ask her [usr] she's here though i can ask her he said it's emer he said he would flag it as an emergency and get somebody to fix it today we phoned another number today they know nothing about it hence [sys] i understand [usr] now i'm phoning [sys] i understand [usr] and speaking to you [pii] maybe it was it was the primer that came along it was a plumber that came yesterday i think he's just put it back to whoever caused the problem in the first place which is [sys] i understand [usr] the [sys] one [usr] drainage [sys] second [usr] people obviously he's a senior person who knows what to do with a with a band with some tools [sys] right [usr] in cos the [sys] ok [usr] man yesterday didn't have any tools he [sys] right [usr] came at half [sys] ok [usr] past six and he stayed [sys] and [usr] 55 [sys] at the moment [usr] minutes [sys] the valves are blocked is that right [usr] i don't know he's he only stayed five minutes he didn't look at anything he surmised that that that is the problem because the stop clock wasn't [sys] right [usr] turned off on monday [sys] ok [usr] when the [sys] no [usr] men [sys] worries [usr] would [sys] let [usr] outside [sys] me just give [usr] type [sys] them a ring now stay on the line for me i won't be too long just one second [usr] no no please don't let me sound don't sound can you phone me back please that will be great [sys] do [usr] i'll give [sys] you [usr] you my [sys] not want [usr] phone [sys] to stay [usr] number [sys] on the line [usr] is that ok [pii] no no i don't because i'm i'm sorry i'm fed up i've been 20 minutes on this line ok and i've got a few jobs to do and [sys] no [usr] i would [sys] problem [usr] you to [sys] what's [usr] phone [sys] your [usr] me [sys] number [usr] back and then i can do a job and run to the phone [pii] [sys] no problem [usr] [pii] [sys] that's [pii] [usr] i [sys] no [usr] don't want to have [sys] hopefully [usr] to go to the swimming [sys] not [usr] pool tonight have a shower [sys] it's [pii] [usr] [pii] [sys] that's the one i'll give you a ring then let me just find out what's happening with this ok [usr] yes i think that's correct i don't know i we've spoken now this is that you're the third call we've made just now i don't know quite how [sys] right [usr] there's [sys] no [usr] no documentation [sys] worries i'll i'll find out [usr] who am i speaking to [pii] are you are [sys] i'm [usr] you [sys] just [usr] dying [sys] gonna have [usr] a rod [sys] a word [usr] or [sys] with [usr] are [sys] them [usr] you dying [sys] for you [usr] a plumbing [sys] now no i'm gonna have a word with [usr] are you dying of what well which one are you gonna which one [sys] whichever [usr] which [sys] one [usr] one [sys] they [usr] are you gonna [sys] say [usr] have [sys] i need [usr] a word [sys] to [usr] with [sys] speak to [usr] i know what's [sys] if [usr] happening [sys] i get if they're gonna tell me which is the best person to speak to in regards to this i'm gonna find out exactly what's going on what's happening what's the next [usr] right right i think you might be being you'll have you'll [sys] is [usr] be [sys] that [usr] bounced [sys] what happened [usr] between them because [sys] i i'll [usr] that's [sys] i'll [usr] what i've been [sys] deal [usr] bounced [sys] with it [usr] between them i'm i hope you have more well [sys] no [usr] yes because [sys] worries you just bear with me i'll give you [usr] ok [sys] a ring back [usr] thanks [sys] once [usr] [pii] [sys] i get [usr] thank [sys] this deal for you ok no no thank you bye [usr] ok all right thanks [pii] that's great thank you | 7Quote
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[sys] thank you for calling diner road covering [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule good morning down road [usr] hi there i have a blocked kitchen sink drain that i've tried putting on sink unblock in overnight [sys] ok [usr] twice and it's not been effective [sys] it is how [usr] i wondered [sys] how much [usr] if that was [sys] unblock [usr] something that [sys] have [usr] you [sys] you put [usr] guys [sys] down [usr] did [sys] there and when did you do it last [usr] i put i put some last night overnight and that didn't shift it i put [sys] ok [usr] more i put the rest of the whole bottle in this morning to be honest and [sys] ok [usr] left it for [sys] not a problem [usr] six hours and [sys] what's the [usr] it's [sys] post [usr] not worked [sys] code [usr] either [sys] of the property [usr] [pii] [pii] [sys] and the first line [usr] [pii] [sys] of the address ok i can't get anybody [usr] high [sys] to you [usr] bank [sys] today i'm afraid i can get somebody there tomorrow [usr] ok [sys] it would be in the morning it would be any time between eight [usr] what [sys] and [usr] time [sys] one and it's a fixed rate of 100 and £70 [usr] i'm [sys] ok [usr] not it's i can't do that because i'm not around tomorrow off and then i i it's difficult to have children school runs things that [sys] i can't do saturday i'm afraid [usr] saturday [sys] the next day i'd [usr] could [sys] be able [usr] you do saturday [sys] to do would be monday [usr] is that [sys] good afternoon ok perfect [usr] ok i will [sys] ok [usr] leave it and come [sys] all [usr] back [sys] right [usr] to you [sys] thank you [usr] see if [sys] bye [usr] i can get in the meantime ok cool thanks thanks bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello there good morning speaking how can i help [usr] hi there i've got a er a blockage in on my outdoor drain i was just wondering if i could get a quote to get it unblocked [sys] is for a residential address [usr] it is [sys] ok yes we'll be able to get somebody to come attend and provide a free no obligation quote and then take it from there what's what's the post code [usr] it's [pii] [sys] yep [usr] [pii] [sys] ok and the the first line of the address [usr] sorry it's [pii] sorry [pii] sorry it's two pym [pii] sorry it's two in one [sys] we always [pii] [pii] [pii] [usr] sorry [pii] [sys] [pii] sorry ok excuse me [usr] alright [sys] right i'm just double checking if you have a home care home insurance policy vehicle insurance [usr] i don't [sys] and what's your good name for that please [usr] [pii] [sys] i'm sorry [pii] second name [usr] [pii] [sys] ok no worries and contact number please if you could there [pii] [usr] my what number [sys] contact [usr] sorry [sys] number please [usr] contact [pii] [pii] [sys] morning thanks [usr] [pii] [sys] thank you and that's absolutely fine and obviously you said you don't have a home care policy for your permanent insurance do you ok [usr] no [sys] much excuse me just please remind me of what the issue is [usr] there's er an outdoor drain where all my waste and runoff water they all go they all meet in one place and it's got a manhole cover and that thing's filling up [sys] is [usr] rather than just [sys] that overflowing [usr] drain it straight away [sys] you think [usr] it's not overflowing at the moment no what he's filling up [sys] ok what i can say is that starting price for the work which entails for them to come out and try and fix the problem where obviously call out charges included the cost of that would be 100 and £80 all in that means all inclusive of that again they'll obviously come out and try and fix the problem or you will be given an obligation quote if you choose to accept that they'll obviously give you a full broken down quote then obviously just proceed as they see necessary [usr] there's no point coming then because i've already got a better quote [sys] right [usr] and that [sys] ok [usr] ok [sys] no problem ok [usr] all right [sys] thank [usr] no worries [sys] you [usr] thank you [sys] bye bye [usr] cheers [sys] bye [usr] thanks bye | 7Quote
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[sys] good afternoon how can i help [usr] right can i make i need make make an appointment i i need someone to give me [sys] no [usr] a a quote for some taps and i want the pipe that was take them from my house on the 31st of january [sys] ok that was a quote for some taps ok let [usr] that's [sys] me [usr] what i said [sys] get you passed through to the plumbing department what was your postcode [usr] ip 145 uniform whiskey [sys] lovely bear with me one moment i'll see if i can get you passed through [usr] ok [sys] mines are currently busy hold for a short while and your call will be answered on hold but we will be back with you soon bye on hold but we will be back with you soon thank you for calling our staff will be with you as soon as possible fans are currently busy for a short while and your call will be answered hello you've been passed through to the plumbing department [usr] right hello what did you say [sys] you've [usr] sorry [sys] been passed through to the plumbing department [usr] ok are you helping me or what [sys] could i just get your name please [usr] [pii] [sys] sorry [usr] [pii] [sys] is it [pii] what was your postcode [usr] it is [sys] please and what seems to be the problem [usr] but she's about i don't know how many times i phoned this week i want i want i want i need a quote for this taps and i need the pipe that was taken [sys] unfortunately [usr] from my house [sys] i [usr] on the 31st of january and what was his name [sys] sorry the line seems to be really bad do you mind [usr] well it's it's the line isn't bad it's it's you you you're obviously taping it or something [sys] sorry ok perfect [usr] sorry can you get me who who's in charge in that price please i've had enough what wasting my time [sys] i can [usr] here [sys] pass you on to my manager if you'd [usr] if it's a bit more helpful than you [sys] ok [usr] thanks [sys] well i'm just gonna place you on hold for a second while i just get them on hold but we will be back with you soon thank you for calling our staff will be with you as soon as possible hello there you've been passed through to the dispatch manager how can i help [usr] are you are you gonna be dealing with complaints as well [sys] ok [usr] or be messed [sys] i can do how can i help [usr] i've i've been trying to get someone to give me a quote for some taps and i would the pipe that was taken [sys] perfect [usr] from my property in january [sys] it's we attended in january what would you there sorry because your line is a bit crackly perfect thank you bye [usr] the pipe that was taken from my house on the 31st of january and what was his [sys] i i'm [usr] name [sys] sorry i can't catch you the line is a bit crackly [usr] well i can hear you well [sys] hello [usr] sorry can you get me someone [sys] no i [usr] that that's gonna help [sys] i will [usr] me please [sys] help you i just [usr] i've [sys] the [usr] had [sys] line [usr] enough [sys] is [usr] of [sys] crackly [usr] this no you're not helping me well i [sys] what [usr] can [sys] do [usr] hear [sys] you [usr] you [sys] need [usr] clearly [sys] sorry right [usr] i would the pipe that was taken from my property on the 31st of january and i would his name and the one [sys] right [usr] that came [sys] ok bear [usr] before [sys] with me a moment let me just see if i can get the information up on my system bear with me a moment teams are currently busy for a short while and your call will be answered on hold but we will be back with you soon thank you for calling our staff will be with you as soon as possible hi there thank you for holding we don't have the pipe from january that was nine months [usr] where is [sys] ago [usr] it then [sys] we have a license to remove waste that would have been disposed of his name was [pii] [usr] ok what was his name then and who came the the [sys] that [usr] time [sys] would [usr] before [sys] be a moment that would be i've got let me open up a previous job you had will attend twice you've had will attend twice [usr] pardon did he come the 31st ok he came that day but someone came [sys] right bear with me [usr] the time before [sys] that was a gentleman called liam [usr] right right where was the last one he was a little bit rude it's just i heard i heard you shouldn't be talking about customers that to to [sys] ok [usr] to his [sys] i can [usr] other [sys] certainly [usr] colleagues [sys] pass that on [usr] right no i wanna make sure it's it happened and i really wanted a a a quote for the tax by because of all the problems i've been having trying [sys] do [usr] to get [sys] you [usr] this [sys] have [usr] sorted [sys] british gas [usr] i'll [sys] cover [usr] go somewhere else [sys] you [usr] i do but i don't want to use british gas because they they take quite they take [sys] ok [usr] excess [sys] i [usr] ok thank you | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details [usr] pretty [sys] alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at on demand how may i help [usr] good morning i'm calling from the three tons in [pii] i i looked a aaa call out this morning online and i was wondering if it's been received at all i've got a i've got [sys] that's [usr] a reference [sys] ok [usr] number [sys] can i just take your postcode please [usr] yes sure it's [pii] [pii] i do have a reference number if that helps [sys] well i'll just see if i can find it this way first [usr] ok [sys] can you confirm your name for me [usr] it's well it's last of hats it's the three tons and good [sys] that's great let's have a look what's happening with this one you've booked us online have you [usr] i well i i tried to ring this morning and no one answered for about an hour [sys] it's [usr] i booked [sys] showing [usr] it online [sys] here it's booked [usr] yes [sys] for it's showing it's booked for tomorrow [usr] but it it does say somebody will ring me to to [sys] let me let me [usr] to [sys] get [usr] discuss [sys] you through to [usr] it [sys] the local office ok [usr] ok [sys] just [usr] thank [sys] bear [usr] you [sys] with me a sec [usr] thanks [sys] dino the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] and [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers hello [usr] hello [sys] hello you've been put through to [pii] on the drainage team how may i help [usr] hi i logged a call out this morning and it said that somebody would ring me to confirm [sys] ok [usr] i was just wondering if that's been received at all [sys] we've got it but they've put it put it in for tomorrow you would have got a call tomorrow morning [usr] it doesn't say it online ok that's fine it's you've got it [sys] we've got it [usr] that's [sys] are you guys ok for payment on completion to our engineer station [usr] i can [sys] and [usr] do that through a bank transfer yes [sys] that's fine whatever is easiest for yourself we are gonna get to you tomorrow morning between the hours of eight and one but our engineer will call you to let that he's on his way [usr] ok and i i again [sys] no [usr] online it says you will give me a quote beforehand [sys] for the first hour on site it's 100 and £30 plus va t and then every 30 minutes thereafter is £50 plus va t [usr] ok that's great thank you and [sys] to [usr] how long in advance will he ring me because i won't be at the premises [sys] you [usr] until he rings [sys] he'll [usr] me [sys] he'll [usr] probably [sys] try you about 30 minutes [usr] ok that's great [sys] ok [usr] super ok thanks very much [sys] no worries take care [usr] thank you [sys] bye bye [usr] thank you [sys] bye [usr] you too [sys] bye [usr] thanks bye bye bye | 7Quote
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[sys] thank you for calling dino rod partners with bush gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon you through to speaking to how can i help [usr] hi i was just speaking to someone we must have got disconnected i was just wondering if it's possible to have someone to give us a quote for a drainage property drainage problem for a property in [pii] [sys] ok well this issue just not draining or something bigger [usr] the drain is full of someone's put wet wipes down the toilet the resident that's there [sys] right [usr] and it's full of wet wipes the drain is not the i mean the outside drain is full of them by the full i mean it's full to the top [sys] right [usr] of hei matter and everything and it's coming through the toilet and it's coming back through the bath and also through the kitchen sink [sys] right residential property then [usr] yes it is [sys] and have you got a contract with british gas for plumbing and drains or pain as a one off [usr] no no we don't have a contract [sys] no [usr] with them though [sys] right i mean what you've been looking at have you got an attendance tonight let me just double check what's the post code [usr] the post code is [pii] gosh it's gone again sorry [pii] [sys] [pii] [usr] [pii] [sys] right what we do anyway just there's no actual call out charge engineer goes out and has a look at it all first hand before they do any chargeable work they'll confirm the issue and a fixed price once you've got that you [usr] right [sys] can say [usr] ok [sys] yes or no if it's a yes it's cash or card if it's a no there's no charge now as an indication [usr] ok [sys] though assuming there's no bigger issue that's going on down there if it's not full of wet wipes i assuming it's just the wet wipes if it's just a blockage down there that needs clearing if you want it tonight and you'd be looking at 225 including vat to do it no [usr] 225 [sys] including [usr] plus va [sys] including [usr] t [sys] if you want it tomorrow [usr] sorry including [sys] during the day 180 [usr] ok [sys] including the [usr] 180 perfect ok can i just give you a call back in five minutes just i can call my manager to get the [sys] that's fine no problem [usr] one she [sys] at [usr] prefers [sys] all [usr] to quote wise is that all right [sys] take care no problem bye [usr] brilliant thank you i'll [sys] bye bye [usr] call [sys] bye [usr] you back [sys] bye [usr] in five minutes thank you bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for [usr] the [sys] details [usr] flight to [sys] alternatively [usr] [pii] [sys] please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to donors are speaking how can i help [usr] hi my son has just thrown a flush managed to flush away a whole roll of toilet paper down the toilet and it's now draining really slowly i was wondering if i need to get someone else to see to it or if this is the thing that resolves by itself [sys] what what what did he put down sorry did you say [usr] a whole roll of toilet paper [sys] ok is it block [usr] it seems to be causing some blockage because it's draining really slowly [sys] ok one of the drainage engineers may need to come out and have a look and see what the issue is if it is causing it to block or eventually block then what they can do is clear it there and then [usr] ok and what's the price of that [sys] is it a residential property any home care cover at all with british gas [usr] no we have something with aviva [sys] ok there's there's no call out charge [usr] bye [sys] the starting price between monday and friday eight and six back holidays is [usr] what [sys] 100 and £80 which includes va [usr] 100 and 80 ok i might have to just i'm gonna see if i can solve it myself but are you guys open next week after christmas at all [sys] we are we are open 24 7 [usr] ok all right thank you very much how much is the call out charge at a weekend [sys] sorry [usr] how much is the call out charge at a weekend [sys] i think it's let me just double check i think it's £225 on a saturday between eight and six which excludes bank holidays [usr] ok [sys] i'll just confirm that bear with me a moment between eight and six on a saturday is £225 and after six is 260 on a sunday between eight and six is 237 [usr] ok all right thanks very much [sys] no worries thank you take care [usr] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening to [pii] my name is [pii] how can i help you [usr] hello can i book a plumber please [sys] do you have a home care cover with british gas or plumbing and drains yes ok just bear with me a second i'll transfer you to one of my colleagues [usr] ok [sys] from british gas stay with me please [usr] thank [sys] thank [usr] you [sys] you thank you for calling into british gas you're speaking to can i get your name please [usr] i need to [sys] sorry you didn't get that [usr] and [pii] [sys] and how can i help you today mrs [pii] [usr] er can i book a arrange for a plumber to come up please to have a look at my toilet [sys] ok let me just pull the i'm just gonna pop in a brief 1 to 2 minute i'll just need to refresh my system ok [usr] ok [sys] thank you british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play thank you much for staying with me on the line i'm just trying to pull up your details can you just confirm the first line of your address and postcode please [usr] [pii] [sys] miss [pii] [usr] and the postcode is [pii] [sys] and just to reconfirm your full name please [usr] [pii] [sys] thank you and then are you are let me just check something as the account holder sorry can you just confirm your date of birth please [usr] 29 11 1987 [sys] thank you much miss you're having an issue with your plumbing you said [usr] it's it's for the same issue that the plumber came out for last week it's just the toilet handle is loose on the toilet and we can't flush [sys] ok [usr] it and we can't flush it properly and that's [sys] properly [usr] the only toilet we've got in the property [sys] hm ok i understand mr thank you ok let's just pull up the availability and tell me are you able to manually flush your toilet you too hold on i need you bye bye and they look two minutes ok ok the soon as i can get someone that will be monday [usr] you haven't got anything tomorrow [sys] nothing tomorrow unfortunately [usr] have you got anything for next weekend [sys] i don't believe i have weekend availability [usr] well the last well he came last sunday he last he came he came on last sunday i think it was or last saturday [sys] but what i'm saying is we don't have weekend availability at the moment that's what i'm saying [usr] i'll have to ring back i'll have to ring back then cos i i don't i'm not sure that i'll be home on monday i cos i work full time you see i'll have to ring back it's ok [sys] ok [usr] is british [sys] alright [usr] gas open on a saturday because i tried ringing them earlier [sys] yes [usr] and i couldn't get through [sys] this [usr] cos it cut [sys] is [usr] cut me off can you put me through to a colleague who i could discuss my gas and electric to bill with please [sys] yes i can do you pay monthly or top up [usr] a monthly [sys] ok hey i do apologize miss [pii] the credit energy department is currently off line they don't work on weekends if you were able to get them on monday to friday between monday to friday and that is between nine and six [usr] ok then thanks bye [sys] ok thank you bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to dino my name is [pii] [usr] hi could you please tell me how much you charge for dino rodding i've got a blockage in a pipe but i have a 90 bend in it [sys] rough estimate we're looking at about 100 and 80 that includes the va t [usr] ok and is that likely to change when someone comes up on site because i've just had someone come and they've given me one quote and then they'll come up and charge and charge me £300 [sys] i mean it's possible that it will slightly change but we're not talking very much at all it's it depends really on the severity of the job if it's just a straightforward job it'll be 180 if it's super duper duper simple it might be a little bit less if it's super complex [usr] what [sys] it [usr] what [sys] might [usr] what [sys] be [usr] would [sys] a bit [usr] what [sys] more [usr] would make it complicated other than the fact that i said it's got a night bend [sys] if [usr] in it [sys] i had [usr] there's [sys] any [usr] a bit [sys] roots [usr] of lime [sys] growing [usr] scale [sys] in it [usr] on the [sys] that needed [usr] side [sys] cutting if we needed to do any camera work on it [usr] ok and what what would stipulate camera work why would you need camera work [sys] it depends it really depends on what the situation is where the drain is located what goes into it essentially the engineer will come round and [usr] it's it's just open ended really it's from 100 and 80 but it could be anything [sys] but it's not it's it doesn't vary a huge amount [usr] ok what what would be additional cost if you got to stick a camera [sys] i'm [usr] in there for [sys] not [usr] whatever reason i mean there shouldn't be any routes because there's no trees what what how do you judge those different [sys] i'm [usr] prices [sys] not aware i'm only told the very generalistic one which is the 100 m he just because it's not pretty much an all encompassing that includes the use of the flexi rods and the high pressure jet wash system as well as a couple of pretty ruthless chemicals but we do try to avoid using them [usr] ok [sys] it [usr] and what's your [sys] can [usr] guarantee [sys] be up [usr] the [sys] to [usr] work [sys] three months but it depends again upon the cause the engine we leave it up to the engineers to decide how long of a guarantee we complete on each job [usr] ok and when [sys] that's [usr] would [sys] a bit [usr] you [sys] more [usr] have [sys] of [usr] someone [sys] a tricky [usr] available [sys] one to answer essentially it won't show me the information without going through the questions with you but far i've been looking at appointments [usr] ok [sys] at the [usr] fine [sys] same day no problem [usr] i [sys] at [usr] may [sys] all [usr] give you [sys] all [usr] a call [sys] right best [usr] then [sys] of luck bye bye [usr] cheers bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino british gas speaking how can i help [usr] yes i want some advice really on clearing a aaa blocked soka away drain and i didn't [sys] ok [usr] know which option i would need on [sys] no [usr] the [sys] problem [usr] website to book it [sys] do you have a home do you have a home care policy with a british car [usr] do ii i don't know if we do if we do or not to be honest [sys] i can have a look for you what's your post code [usr] [pii] [sys] [pii] [usr] that's right yes [sys] and and the first line of the address [usr] [pii] that's [pii] [sys] and what name is it please [usr] [pii] [sys] let's have a look for you [usr] i think we do have a home care but i i don't know whether it covers the drains or not [sys] now it looks as though it's any kitchen appliances [usr] that's what i had a feeling it was [sys] all right ok it's the pro the issue is a property where you live [usr] it is yes [sys] and you're the property owner [usr] yes [sys] for the standard job between the hours of eight and six monday to friday is 100 and £70 the engineer comes out and finds it's a bigger job than he would re quote you from site [usr] what would they do for that 100 and £70 [sys] i it depends what needs to be done i mean that's sort [usr] would [sys] of the [usr] would would [sys] engineers [usr] they would they clear if it's all blocked up with silt would they clear it [sys] with what sorry [usr] if it was all blocked with silt and mud or debris would they clear it out there and then or would they just look [sys] that's [usr] and see [sys] no i mean the the £170 is for a standard job he'll come out and aim to clear the issue for [usr] right [sys] you if for [usr] i'm [sys] some [usr] with [sys] reason [usr] you ok [sys] if for some reason it it's indifferent or any or there's anything untoward then he would he would re quote you [usr] right ok then do do you have any the the local engineers are local to the [pii] area hm if i went on the website and booked it then what would what what option would i select [sys] in regards to what [usr] to to book an engineer to come out to clear a block soak soak away cos [sys] just [usr] it's [sys] that just [usr] a party [sys] drainage just [usr] it [sys] a drainage [usr] it it's a party it's [sys] job [usr] a party we're on a semi-detached and the silk way is in [sys] you [usr] between [sys] don't you [usr] the two [sys] don't [usr] really we need to check with the the neighbor to make sure they're alright [sys] right [usr] underneath you [sys] is [usr] see [sys] it [usr] what i mean [sys] is it shared drains [usr] it is yes [sys] no you need to speak to the water board we can't touch shared drains [usr] ohh can't you why [sys] it's because it's the water responsibility [usr] is it [sys] if they share cos it's five is responsible who's who's responsible for the payment [usr] well we we we'd pay it we just want somebody [sys] i know [usr] come [sys] but [usr] and clear [sys] the the [usr] it [sys] the the point is it may not be your issue it could be if it's shared it could be coming from the neighbors [usr] well i still i'm still ok we still [sys] i know [usr] would still [sys] but [usr] pay it [sys] but we can't [usr] to get it cleared [sys] we can't we can't work on shared drains you have to speak to the water board we can get in trouble [usr] ohh right [sys] unless unless they advise that they need us to call but if you just give [usr] ohh [sys] you a [usr] right [sys] little [usr] would would the waterboard then come out and clear it or [sys] because they're responsible [usr] right ohh right they're responsible for share [pii] [pii] ohh they didn't know that [sys] -huh [usr] i mean i mean i'm i'm still quite happy i would have still been quite happy to have paid for [pii] to come out and just clear it because it's causing issues with damp you see because it's it's not the water's not draining away when it comes off the gutter cos it's it comes off the gutter and you see down and down into a soak away off off the roof off the gutters that's where it is it's nothing it's not really a anything else that it's just the the gutters that drain down onto the into the soak away and it just doesn't soak away it just stands in a big pool and soap is getting soaked under the foundations you see that's why we need it clearing [sys] if you give them if they if you give the water board a a call cos if as i said they deal with shared trains [usr] all right ok then [sys] ok [usr] we'll try that first then [sys] no problem [usr] ok [sys] take [usr] thank you [sys] care bye now bye [usr] alright bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] that one was it [sys] i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plan did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning you're through to my name is [pii] how can i help you today [usr] [pii] just i'll give you a call because we've got in our conservatory we believe we've got a manhole that is under the conservatory somewhere and we've got one our drains in the conservatory that goes into it i think we've got some water coming up from potentially where the manhole is underneath and i didn't know whether that was a drainage or would that be classed as a sewer [sys] right i'm not quite sure it might mean that you need to get some form of cctv that they can track the drains to find out what it is for you [usr] ok and we're we're just wondering we're we're off we're off and at home on monday but then we're going on holiday for a week is it is it [sys] my [usr] possible that anyone could come out on monday it's monday tomorrow isn't it sorry you lost track a day [sys] it's no it's not for i can arrange for an engineer to come out and see if he can find something but i wouldn't be able to arrange for a cctv for tomorrow what normally happens when it comes to a cctv is we would pop the details onto the system this would get sent through to our local office they would then contact you to go through availability and also pricing [usr] ok [sys] for a cctv survey [usr] i think [sys] it [usr] we [sys] might be wise if we just [usr] i think if we [sys] what [usr] if we go for the engineer option because we when we first moved into this property a couple of years ago we had a new boiler installed in the conservatory and they ran some new piping and while he was doing that he found that that whatever was in where this manhole was was a bit blocked and cleared it for us it might be that it's able to be done and seen from in from in the room [sys] well we can definitely have a look into it for [usr] it it [sys] you [usr] would [sys] that's [usr] be reassuring [sys] no problem [usr] if we if we could have someone come and have a look at it before we go away just at least if they were even able to tell us that it's don't worry you're not gonna flood by the time you come back from holiday that would be great [sys] no problem can i just clarify is this a domestic or commercial [usr] it's [sys] property [usr] domestic [sys] and do you have british gas home care cover for plumbing and drains [usr] we [sys] at all [usr] do we've got some we've got something we've got home is it home serve we've got home serve [sys] home [usr] i don't know whether that covers it [sys] i can have a look for you could i have your post code [usr] it's [pii] [sys] to start [usr] [pii] [sys] and the first line of your address please [usr] [pii] [sys] and could i have your name please [usr] [pii] but the the policy on home service under [pii] [sys] ok thank you right let's have a look bear with me one moment i'm just gonna first of all check the see if there is a poli the home serve policy covers [usr] ok we've got the policy that [sys] drains [usr] it [sys] because [usr] does cover drainage another home reserve i wonder whether we might need to go through home reserve directly first [sys] i'm gonna say it might be a good idea [usr] ok well [sys] i'm [usr] i'll tell [sys] just [usr] you what [sys] checking [usr] we'll do we'll give [sys] if i can [usr] a call [sys] bring it [usr] because [sys] on [usr] it it [sys] here [usr] might not be that they can come out tomorrow although i think we've used them before and they came out pretty quickly didn't they should we see if we can call them first and then what i'll do is i'll ask if if it's possible for us to use you guys but if not then i'll i'll go through them if they can come out tomorrow let's let's [sys] yep [usr] hold fire on [sys] that's [usr] the booking [sys] fine [usr] and i might give you a call back what time are you open until today [sys] we're open 24 7 [usr] lovely great all right that's brilliant thanks much for your help [pii] we might give you [sys] no [usr] we [sys] problem [usr] might give you a call [sys] thank [usr] back [sys] you for your call that's fine [usr] right [sys] you take [usr] thank [sys] care now [usr] you [sys] bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good afternoon thank you for calling [pii] speaking how can i help [usr] hi good afternoon i don't know if you can help me at all but we've got a a private car park and we've got er road gullies on the car park and we're looking for someone who can come out and clear the stumps out of the gullies is that something that you guys do [sys] i've never been asked before i'd have to find out and is it a commercial or domestic property [usr] it's commercial [sys] commercial and do you have any british gas cover for plumbing and drains [usr] no [sys] no what's the post code first of all i can find out who the office is [usr] right it's [pii] we we have used [pii] previously [sys] yes [usr] for other for for unblocking of drains and things that but i'm just [sys] right [usr] struggling to find someone who does this service barnsley council used to do this service for for us but they've stopped doing it now they only do it for the for the highways they don't do it for private customers [sys] right [usr] anymore [sys] ok right i said i'll give them a call and i'll find out bear with me [usr] no problem [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online would you to save water but are not sure where to begin dyno plumbing can help we have a range of water saving devices available to find out more visit dino dot com today being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving did you can now request plumbing and drains appointments online in just a few easy clicks visit dino dot com and use our online booking form from burst pipes to blocked drains you can find emergency numbers and advice to help you with your problem visit dino dot com today [usr] every time we request it it fits into a nice simple box on his on his computer screen [sys] hello [usr] hello [sys] hi right sorry i've just been passing pillar to post a little bit however i do have somebody now who thinks they can help they [usr] right [sys] need to put you through to them if i could take your first name [usr] [pii] [sys] [pii] thank you [pii] right let me just get back to this lady she's called [pii] ok [usr] ok [sys] bear with me there you go [pii] [usr] thank you [sys] hi [pii] it's [pii] at diner road i believe that you've got a number of er gullies and sos that require emptying [usr] yes [sys] ok [usr] that's right what it is is previously years and years and years ago barnsley council used to do all the site used [sys] the track [usr] to come round with their street sweeper road vehicle and and [sys] down [usr] then they clear [sys] and [usr] the gullies out at the same time they're an attachment to that that emptied the gullies but they they stopped doing that years ago they only do what the roads they're responsible [sys] ok [usr] for now they don't subcontract out [sys] right [usr] they used to do anymore in the meantime it's been down to me to get out there with me shovel and clear them out by hand [sys] change [usr] when they've got blocked which i don't really wanna do we we want to look we're looking for someone [sys] ok [usr] else who can who can [sys] she [usr] provide a service [sys] we [usr] to come [sys] follow [usr] round [sys] up [usr] i don't know probably once a year and clear clear them out [sys] we can certainly look into that have you got any existing plans [usr] i don't have anything that's got everything on [sys] right [usr] that you'd need but i can draw something up [sys] i mean if you didn't mind doing [usr] on [sys] a bit of the [usr] on a on a on a on a a it's a street view or something that on a street view of the site i can i can give you an indication of where the all the drains are [sys] that'd be really helpful if you don't mind if you can do [usr] no [sys] that and i'll give you my email address i'll be able to find something to you once i've received that if that's ok [usr] no problem [sys] sure when you're ready i'll give you my [usr] i'll [sys] email [usr] do that [sys] address it's [pii] [usr] [pii] [sys] [pii] [usr] i think i've spoke to you before haven't i about other things [sys] i'm not sure sorry i got limited information [usr] cos we [sys] from the gentleman just transferred you through [usr] we we you you you've got a job at you're doing a job for as soon as i could with you've done one there before business simulation [sys] right [usr] center [sys] yes i've just been yes sorry i've just been speaking to [pii] the operations manager there at the moment well you've got my details you send me the site address you send me if you can just do a little bit of a a plan and i'll i'll jump on and do what i can for you wonderful [usr] will do [sys] thank [usr] alright [sys] you very much cheers [usr] thanks [sys] bye [usr] a lot cheers bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book plumbing services online [usr] no [sys] in a few [usr] i can't [sys] easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon you're through to [pii] at dino how can i help [usr] hi i was wondering if i could get for an emergency plumber to attend my property for a leak from a bathroom [sys] ok you're just looking for prices [usr] well i i possibly to get aaa range of time and date depending on on the price [sys] ok no problem at all can i just take your postcode please [usr] yes of course [pii] [pii] [sys] [pii] and do you have any british gas home care cover in place for your plumbing and drains [usr] no i'm a british gas customer but i don't think i have any home care cover [sys] no problem ok what i'm gonna do then is i'm just gonna make a connection call with the local office and then i transfer you through and they'll be [usr] lovely [sys] able to advise you on costs [usr] thank you very much [sys] no problem at all hello there i'm gonna [usr] hello [sys] leave you with the local office [usr] fantastic [sys] now [usr] thank you [sys] thank you very much bye bye hello there this is [usr] hi [sys] [pii] how can i help [usr] hi yes i'm ringing just to get a a rough quote and also see if i can book an appointment for an emergency plumber [sys] right ok and what is the postcode of the property [usr] of course it's [pii] [pii] [sys] [pii] right what i will do then is see if i can pop you through to [pii] she's a dispatcher for your area and [usr] thank [sys] she'll be [usr] you [sys] able to give you information as to whether or not we can fit you in ok [usr] of course [sys] thank [usr] thank [sys] you [usr] you yes can you funding stat for how many patients how many dvt scans we did in september and october just how many dvts scans says easy enough to september or october [sys] hello good afternoon you've been [usr] hi [sys] put through to [pii] [usr] hello [sys] hello how [usr] hi [sys] can i help [usr] i'm just ringing to see if i could arrange an emergency plumber to come around to my property i've got a i came home after a few days away to find a leak coming through my ceiling my my kitchen ceiling from the upstairs bathroom [sys] bless you that's fine when we i don't even know what i'm trying to say here i can send somebody today it's been a long [usr] you [sys] day [usr] could you that's ok it was you you can't send someone today [sys] i can [usr] that would be lovely [sys] that's not an issue at all i've got somebody in bath that's no [usr] ii [sys] problem [usr] i think that sorry go ahead i'm i was speaking over you [sys] you're all right bless you generally the first visit is quote it's a free visit you can assess and then quote and you can hopefully quote there and then but we are £90 an hour and then the cost of whatever parts are needed which of [usr] no [sys] course [usr] that's [sys] we [usr] fine [sys] won't [usr] i had [sys] know until [usr] it [sys] he comes [usr] of course i had a look at your your average price on the website and that didn't seem unreasonable i know that's not it could be more it could be less that that's that's fine [sys] perfect and then i believe your postcode is [pii] [usr] that's the one [sys] what's is it a house name or a property number [usr] it's a property number [sys] what number is it [usr] [pii] [sys] please it's probably gonna be easier to do it this way there we go [pii] [usr] that's the one [sys] perfect and what's your name please [usr] [pii] [sys] can i take your last name [pii] [usr] [pii] [sys] you spelt it and yet i still spell that wrong see [usr] that's ok [sys] that much [usr] don't worry [sys] of a long day what's [usr] [pii] [sys] your contact number please [usr] [pii] [pii] [sys] thank you and then what are we coming for just to leak through the ceiling [usr] i came home and i found a aaa reasonable size puddle on the kitchen floor and it looks i've had [sys] ok [usr] a slow leak for the last 10 days it's not it's not catastrophic there's a few little holes in the ceiling but nothing's fallen through and it looks there's probably been a slow i i mean i a lot of the pipework is is is concealed it [sys] right [usr] looks it's probably a leak from i don't think it's the bath possibly the from the sink or the the loo i've shut off the water and i've depressurized the system and it's just someone to look and see fixing it i can have a have a a bath at some point and you [sys] but [usr] usually use the hot water [sys] no [usr] i tried a local service and they utterly failed to get back to me hence i'm trying a slightly bigger provider [sys] no that's fine i'm gonna send him round to you now i know traffic is terrible there are [usr] that's [sys] you home [usr] i am at work but [sys] no [usr] i can leave in the next but i can leave and be back by it's four o'clock now just before five [sys] no that's absolutely fine i'll book it through as an emergency anyway that's no problem [usr] ok i'll into my my house by five and obviously he's got my phone number if he gets there and i'm not [sys] yes [usr] in [sys] that's perfect [usr] ok [sys] perfect [usr] fantastic [sys] i'll book [usr] you've [sys] that [usr] been [sys] all [usr] really [sys] in then [usr] helpful [sys] bless you no problem at all [usr] fantastic [sys] thank you very much [usr] thank [sys] thank [usr] you brilliant [sys] you bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the u k's leading plumbing and drain services good morning you're through to [pii] speaking how can i help [usr] hello my name's [pii] i've booked an appointment for wednesday to come and clear a blocked drain but they told me to ring back if it was an emergency it was backing up i rang yesterday and they told me that somebody would come up to me by six o'clock and then when i rang back they said no one was coming is there any chance i can book an emergency appointment for today or is there no way [sys] someone was scheduled in and they've not attended [usr] no and when i rang them they said no nobody could come and but i have i did have a text message from you saying we will be with you as soon as possible i left it until five and i thought it was getting dark now i'll just ring just to make sure and he said no it hasn't been nobody can come [sys] what's the post code sorry [usr] the post code is [pii] [sys] you probably need to speak to the local office just because if [usr] i rang him yesterday and to be honest he wasn't very he was a bit rude and honest with just [sys] i suppose [usr] co [sys] the local office they assign the engineers to come out you see they they have to authorize it either way [usr] right ok ok what time do they open [sys] they should open now if not nine o'clock you can try giving them a call i can give you the direct number [usr] i've got the number i'll ring those is it [sys] does it end in [pii] just ring that number [usr] ok thanks very much i'll give those away all right thank [sys] take [usr] you [sys] care [usr] bye [sys] no [usr] bye [sys] worries [usr] bye [sys] bye [usr] bye | 7Quote
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[sys] thank you for calling rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi calling how can i help you today [usr] hi good morning i wondered if you could give me some idea of the cost of coming out and and and doing a survey of our underground drainage [sys] is that a cctv [usr] we've got we've [sys] survey [usr] sorry sorry what did you say [sys] is that a cctv survey that you would ok can i take your post code please [usr] [pii] [pii] [sys] ok that was [pii] [usr] [pii] [pii] [sys] ok thank you sorry it won't be a moment it's just loading up now right ok for for that what i'm gonna do is i'm gonna transfer you to your local office know few price dates and times we got is that all right with yourself [usr] where abouts are you operating [sys] [pii] [usr] from [pii] i see i i i'm sorry i shouldn't have i should have rung you the [pii] [sys] no [usr] office [sys] worries it's all right i'll pass you over [usr] ok thank you [sys] i know [pii] speaking [usr] hi [sys] ok [usr] good morning i wondered if you could give me some idea of how much a survey would cost of my drainage we've got a few problems [sys] what's the post code of the property please [usr] [pii] [pii] [sys] ok i'm just going to put you through to the drains department [usr] thank you [sys] hello hi there good [usr] hi [sys] morning [usr] good morning [sys] you'll [usr] i wondered if you could give me a price for a survey on [sys] ok [usr] on our our drain [sys] is it for a domestic property is it ok for a cctv survey on a domestic property it's £240 [usr] my goodness that seems really an awful lot right [sys] yes [usr] 240 ok [sys] hm [usr] well i'll come back to you you just just [sys] that [usr] to [sys] it [usr] a survey [sys] it [usr] it's [sys] it's [usr] not they [sys] it's for [usr] them [sys] the [usr] very [sys] survey [usr] long [sys] of the report and the footage all right [usr] ok ok i had had it would be under [sys] it [usr] 100 [sys] i think you might struggle to find any under 100 ok [usr] i see i see ok but but i'm i'm a british gas user do i get any sort [sys] have [usr] of [sys] you [usr] discount [sys] got cover [usr] off [sys] for [usr] that [sys] your british gas for plumbing and drains ok [usr] no not for drains [sys] it [usr] no [sys] would still [usr] no [sys] be the 2 40 [usr] but [sys] it would be [usr] still be the same [sys] all right [usr] ok [sys] not a problem [usr] ok i'll [sys] you're [usr] come back [sys] welcome [usr] to you thank [sys] bye [usr] you much bye | 7Quote
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[sys] afternoon [pii] [usr] good afternoon my name's [pii] i work for tfm i wonder if we could have an emergency call out to a [pii] address [sys] i'm i'm sorry where are you calling from [usr] we're argent fm one of our clients needs an emergency call out they're in the [pii] area [sys] you've come through to plumbing for [pii] i'm not sure who you're trying to contact [usr] ohh i do apologize it's the number that came up in the corner i do ok do you have a central number to ring at all or [sys] what is the issue that you're trying to get someone out for [usr] they've got a drain blockage that's [sys] a block [usr] pumping sewage [sys] drain and [usr] up [sys] what [usr] into [sys] was that post [usr] a shop [sys] code and i'll see if i can find you the local office number [usr] thank you much [pii] [sys] [pii] and it's a block drain [usr] he [sys] ok i should be able to i've got the number here do you have a pen ready and i can give it to you [usr] certainly [sys] it's [pii] [pii] [usr] sorry [pii] [sys] yes [pii] [usr] lovely thank you much for your help [sys] no worries thank you [usr] thanks [sys] bye [usr] bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] at dino how can i help [usr] hi i've got a blocked drain outside of my house wondering how much it would cost to have someone come around [sys] ok no problem it does work off severity the way that we book things at the weekend if there was sewage coming up just that obviously we would sort you out an emergency appointment saturday the price starts at £225 including va t if we were to attend on a sunday that would be 237 or if it was a bank holiday over christmas and new year it would be 255 in hours or if it was a standard monday to friday then it would be 100 and 80 [usr] all right if i wanted to get someone today you would have someone or not [sys] well it does depend on the severity of the blockage it would go down as an emergency appointment and it would just be attended as and when the engineer can get to you [usr] all right i'll have a i'll call you back [sys] no problem thank [usr] i [sys] you very much | 7Quote
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good evening you're through to british gas services you're speaking to [pii] how can i help [usr] hello hi we've got a link a leak in our kitchen under the sink the hot water pipe and we wanted to see if we could get someone out to fix it [sys] right just a moment under the kitchen sink [usr] yes [sys] all right and have you got a home care agreement number [usr] no [sys] ok and what's the postcode of the property [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [pii] [pii] [usr] [pii] [sys] is that [pii] or [pii] [usr] [pii] [sys] thank [usr] [pii] [sys] you thank you and the house number [usr] one [sys] number one thank you and can you confirm your name please [usr] [pii] [sys] ok ok the option would be for what's called repair and cover if you have any issues with the plumbing and drain system the first fix of that problem would be for £79 [usr] ok [sys] and thereafter there will be a monthly amount which would be the amount for the cover [usr] sorry i have to take cover out [sys] it's called a repair and cover the option would be for a repair and [usr] we [sys] cover [usr] don't want [sys] if [usr] the [sys] you [usr] cover [sys] you don't need a cover ok [usr] no [sys] if you just if you just need a one off job that would be that would be carried out by our on demand team our in demand team let me just check if they're available just now just a moment [usr] be shit it's me i [sys] hello there [usr] hello [sys] thanks for your patience on the demand team would be available tomorrow from 9 a.m. are they shot just now [usr] ok do i need to ring back then or [sys] you can call back tomorrow morning from 9 a.m. and then you'll be able to discuss with them and they'll be able to get you an appointment to get the issue resolved and also get you the quote for the for the rectification of the issue [usr] ok it's not your drainage service then where it's 24 by seven [sys] but the we do have two aspects of that we have the on demand team and we have the the cover team if you're looking to have the cover i would be able to as part of the arrangement for the cover arrange the job at the same time otherwise if you wanted to have it as an on demand then the on demand team would be able to do that but they open until a certain time but just now they're closed and they'll be open again in the morning from 9 a.m. [usr] right ok thanks anyway bye bye [sys] you're welcome bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] here at how can i help [usr] hi i wonder if you help me at all i'm from a company in scout dale trade distribution in scout [pii] i have an outside for drain on my property that needs sucking out or whatever it's got debris and it's in the wooded part of the site you see where there's trees and stuff and i've i've had my i've had my building gutters and down spouts cleared out but then my builder has gone to this drain and he's opened it and he showed he sent me some pictures to show that it it's all backed up and if if the term is jetting or sucking out or something that i need a price on it please if someone could [sys] ok [usr] come out and give me a price [sys] when you say something out do you mean with a small tank to come and and everything out of the drain sorry ok [usr] yes [sys] that would [usr] yes [sys] be with our local office it's not something that i can quote for myself i'm afraid er but if i could take the post code for the area yes certainly if i could take the [usr] ok [sys] post code [usr] could i have the number wn [sys] have a look [usr] [pii] qh [sys] the local offices contact number i've got that here it is [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] i'll just read that back [sys] that's [usr] [pii] [sys] correct no not a problem at all have a nice day [usr] all right brilliant thank you i'll give them a ring now thanks very much bye all right thank you bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] i don't know [sys] i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online [usr] but [pii] [sys] in a few easy clicks [usr] he got ac [sys] visit [usr] cj [sys] dino [usr] over [sys] dot com [usr] grand [sys] for details [usr] he can't move into [pii] [sys] alternatively please hold and your call will be transferred to a customer service advisor [usr] [pii] in your town [sys] we record calls for quality and training purposes speaking how can i help [usr] hi my name is [pii] i'm calling from a company called stra homes we've [sys] hello [usr] just taken over management yesterday of a block in [pii] and ever since yesterday we introduced ourselves to everyone they're all telling us there's a big drainage problem [sys] ohh right [usr] there's two flats out of the four that we know of at the minute that have got all their drains backing up we were just looking for someone to go out and investigate whether it's a a big issue or whether it's just coincidence that it's just these two flats or whatever it may be and i just wondered what the call out charge was to start us off [sys] ok you you mention in two different flats there's issues [usr] hm [sys] in two different properties [usr] it's the same building but two flats within that building have both said to us yesterday that they've got sinks backing up and baths and all that stuff i'm wondering if it's a bigger issue than just the the flats and maybe something to do with the the big drainage [sys] ok [usr] ok [sys] is it just normal flats all independent [usr] well there's [sys] flats [usr] a pub [sys] there [usr] on the ground floor and there's flats above it [sys] there's a what survey on the grandpa [usr] there's a pub on the ground floor and then the flats are above it [sys] right ok [usr] the the pub is empty and and derelict it's being done up there's no no one down there it's just the the flats above [sys] it's the site more than the flats where there's the issue [usr] well i don't know we we don't know that's what i'm asking someone to look for [sys] right ok [usr] we don't know if it's just a coincidence that maybe these two flats have both got an issue or it's an issue that's gonna be affecting the block we need [sys] sure [usr] someone to have a look for [sys] ok [usr] us [sys] how it works is you don't have an account do you not [usr] not with [sys] no [usr] you guys [sys] ok [usr] no [sys] how it would work is we take the details from you and then we pass it over to the local office and then they go call you back with availability and then go through all the charges with you [usr] ok i can't just speak to them [sys] you [usr] now [sys] can [usr] now [sys] do if you wish [usr] is that all right just cause it's a bit of an urgent [sys] no problem [usr] one [sys] what's the post code [usr] this one is [pii] [pii] for well i know queen please [sys] right let's have a look which office it is ok i'll give you the number as well but i'll put you through it's [pii] [usr] [pii] [sys] [pii] [pii] [usr] perfect [sys] no problem [usr] thank you [sys] i'll put [usr] much [sys] you through now [usr] cheers let me i i was that if you're saying it shouldn't be it is nice to speak to [sys] hello [usr] it it [sys] from how can [usr] shit [sys] i help [usr] though hi i've just been passed through to you i don't know if it was head office that i was speaking with are you [sys] i believe [usr] guys covering the hail area [pii] fine i've just taken over management of a block of flats i don't know if the king's arms [sys] not [usr] on the [sys] i [usr] seaside road it's all shut down now anyway but there's some flats above it and we took over management yesterday and said hello to everybody and two out of the four flats have said they've got an issue with their sinks and everything all backing up we don't know whether it's a coincidence that there's two out of four that have got this issue or there might be a bigger issue going on drainage for the block and just wondered [sys] of course [usr] if someone [sys] if [usr] could [sys] what [usr] have [sys] was [usr] a look [sys] the the postcode [usr] for us [sys] there [usr] [pii] [sys] [pii] [usr] [pii] [sys] right right let's have a look [usr] yes [sys] ok and it's 22 [usr] it's [sys] of the flats [usr] by the free plan instruction [sys] ok let me quickly [usr] that [sys] double check [usr] we [sys] my dispatch [usr] of [sys] and [usr] far [sys] get some availability quickly [usr] sure thank you we can inquiry through and ky ok somebody living in their hear back to what will be [sys] we should be able to get it in for tomorrow if they're available then [usr] ok do you want us to book it in with the tenants if they're available [sys] i [usr] tomorrow [sys] mean we [usr] do [sys] can [usr] you [sys] we [usr] guys [sys] can always [usr] do what's [sys] book [usr] the [sys] it [usr] easiest [sys] in [usr] way [sys] and [usr] you [sys] then let us know if it needs to be changed after we can do it that way [usr] i know what's your initial call out charge because we i'll be honest we normally [sys] of [usr] work [sys] course [usr] with smaller independent companies but because of where it is we thought it's probably better because we're far away we can't look ourselves it's probably better just to get the a bigger company and in case it is an issue with the main [sys] that's fine [usr] drainage [sys] well [usr] what's [sys] the [usr] your [sys] the [usr] initial [sys] call up charge [usr] call out charge how does [sys] don't [usr] it work [sys] technically do a call out charge we do it if it's obviously been able to to be unblocked if we [usr] ok [sys] go there just have a look at it and go you might be quoting for you won't be charged for that but when they start using cameras and that's unblocking [usr] ok [sys] it it's 247 [usr] ok [sys] including va t for [usr] hm [sys] the first hour i believe again including va t and then [usr] i [sys] every [usr] did [sys] subsequent half an hour after that it's 100 including va t and that's obviously for the full unlock [usr] ok per hour fine i'll be honest it's quite a lot more than we're used [sys] of [usr] to paying [sys] course [usr] for it i just need to run it past the landlord and make sure that i'm good to go if i am i will call the tenants as well and see if we've got [sys] that's [usr] access [sys] perfectly [usr] for tomorrow [sys] fine [usr] and then give you a call back is that all right [sys] that's [usr] i can do [sys] perfectly [usr] it all sort [sys] fine [usr] of within the hour [sys] my name is [pii] [usr] all right [pii] and what was your name sorry thank you all right lovely and if i call [sys] or you [usr] this [sys] can [usr] number [sys] take [usr] back [sys] our direct [usr] i'll be able to speak with [sys] line [usr] you [sys] for the office [usr] is it the one ending in [pii] [pii] right [sys] perfect that's all right thank you [usr] cool all right thanks for your help [pii] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to [pii] speaking how can i help you [usr] hi there i have an outside drain which is blocked which i'm hoping you can help with [sys] ok not a problem have you used dino before sir [usr] i have just not at this property [sys] ok no problem and do you have any british gas plumbing and drains cover on the property at all [usr] no [sys] ok what's the postcode [usr] it's [pii] [pii] [sys] ok and that's [pii] 20 ok and there's a domestic property [usr] yes it is [sys] ok did you say you've got an outside drain block [usr] that's it [sys] ok is it is a waste or is it just water at the moment that's is it overflowing at all [usr] it well it was i've i've emptied the chamber it's the drain [sys] ok [usr] from our kitchen sink [sys] it's it's in the kitchen ok no problem and what's the house number for the for the property [usr] it's called the shieling it doesn't have a number [sys] right no problem just bear with me i'll just pull those details up is that over wallop in stocksbridge [usr] that's right [sys] right ok ok if i could take your name please [usr] it's [pii] surname is spelled [pii] [sys] [pii] thank you and could i take a contact telephone number for yourself please [usr] it's [pii] [pii] [pii] [sys] [pii] i repeat that back to you it's [pii] [usr] that's right [sys] ok are there are there any issues inside of the property with your sink at all or your washing machine et cetera [usr] no [sys] are they working fine it's just outside the issue [usr] it's the where the kitchen sink goes into that that bit chamber's blocked [sys] right [usr] and then it goes from there to the sewer i guess [sys] you said you've already entered it once and it's still [usr] i've [sys] having an issue [usr] that's it [sys] right i'm just making some notes for the office that's all is there anyone on site that has any vulnerabilities you need to know about [usr] that [sys] right and is there any particular time you i mean in regards to the costings it is more expensive at the weekends and in the evenings is it something that you feel that could wait till till monday or tuesday or [usr] it can [sys] do [usr] be [sys] you do you [usr] i i assume no one would need to be here cos it's all outside [sys] we would need someone there only because we need we need someone to sign off the work has been completed just for both our cases really we we we know it's been done and it's been done to a satisfactory standard for you [usr] ok i mean what what is the price difference [sys] in regards to today you'd be looking at you'd be looking at starting at £237 including va t no call out fee monday to friday it's 100 and £80 including va t there's about £57 difference between the two [usr] ok could that be done after five o'clock what does it have to be during the day [sys] between eight and six is those prices i quote if you go over the six o'clock it goes up to 225 in the evening [usr] could could we do 5 15 pm during the week [sys] i can i can request a one till six that we we've got two we've got two slots it's an eight till one and one till six i can make a request for you to to to to come out at one particular time if what i mean i can't guarantee but what we normally do is we would call we would send you once we've booked you in we would send you a text with the number for the office [usr] ok [sys] and you'd be able to contact them directly if you wanted to get a more specific time if what i mean [usr] just sorry it's a bit of pain bear with me one second [sys] no no no don't worry no worries [usr] when do your parents get back from [pii] can it can it wait till then what i might do if that's all right i'll call the booking i know i can get someone to be here during the day [sys] that's that's we're open [usr] right [sys] 24 hours whenever you wanna give us a call that's fine not not an issue sir [usr] great thank you very much for your help [sys] no worries thanks for your call sir [usr] right cheers bye [sys] ok [usr] bye [sys] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right beam if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] thanks [sys] hello you're speaking to [pii] at how may i help [usr] hi we we've been giving aaa loud gurgling coming from our drains and we want to get somebody to come and have a look at it [sys] are the trains blocking at all there problems with [usr] occasionally it drains most of the time but but occasionally it'll it'll back up [sys] right ok well all we can do is send somebody out to jet the trains for you is it a private house if it's a private house we charge 100 and £80 inclusive of the a t to jet the drains and clear any blockages that might be down there [usr] ok [sys] the only other option is to is to send the cctv camera but that is more expensive to do that [usr] ok just the the cheaper option just to just start with just a few [sys] to jet and see [usr] just [sys] how you [usr] to [sys] go on absolutely can i take your postcode there [usr] yes it's [pii] [sys] yes [usr] [pii] sorry [pii] [pii] [pii] [sys] and the first line of the address [usr] [pii] gatekeeper buildings [sys] and that's domestic i take it and your name is [usr] [pii] [sys] [pii] [usr] [pii] he exactly [sys] and can i take a contact phone number [usr] yes it's [pii] [pii] [pii] [sys] yes [usr] [pii] [pii] [sys] yes is it the trains in the house the gurgling or outside or both [usr] in the house [sys] if there's a manhole there they'll normally lift that as well outside just to check what's going [usr] ok [sys] on there [usr] well [sys] if there's any sad [usr] we we're we're on the third floor of a block of flats [sys] right ok they wouldn't be able to then are [usr] we [sys] any [usr] we [sys] of the other people in the flats having troubles [usr] i know somebody 22 was down on the other side of the building has has blocked drains but i don't know if that's related but [sys] right [usr] there's [sys] that [usr] in the [sys] may [usr] corner [sys] be a problem [usr] our block there's [sys] it may be a problem [usr] a [sys] with a few of flats but it might be as well if there are manholes now it's hard for them to have a look in them anyway see if there's a wider problem [usr] main [sys] going [usr] the main [sys] on [usr] waste pipe is going [sys] the [usr] all of [sys] what sorry [usr] our our kitchen the main pipe is in the form of our kitchen and there's an access panel you can have a look in there [sys] all right ok i just show them that anybody with any vulnerabilities at the address say very elderly ill or disabled [usr] no [sys] no that's fine and i take it you have no british gas home care cover for plumbing and trains [usr] no [sys] no the soonest we can get somebody out to you would be next wednesday the 10th [usr] ok k if i if i book that in [sys] yes [usr] and and then call around to see if anyone can come out sooner is that ok [sys] that's fine [usr] then and then call back [sys] just [usr] and cancel [sys] call [usr] ok [sys] back and cancel that's fine it's wednesday morning it's between 8 a.m. and 1 p.m. on the 10th of january and as i said charge is 100 and £8 inclusive of the a t i'll put [usr] ok [sys] that through you'll get a text message on your phone to confirm booking mr [pii] and you can pay if you do have us out you can pay by cash or card on completion the engineer is a card reader with him [usr] ok [sys] and [usr] brilliant [sys] that's all done for you [usr] ok nice [sys] ok [usr] then thank you [sys] thanks [usr] ok [sys] very [usr] bye [sys] much take care thank you | 7Quote
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[sys] thank you for calling dino rod partners with british gas [usr] bye [sys] please listen to the options carefully we can get you to the right team if you need [usr] bye [sys] any help with a drainage problem press [usr] that's 24 [sys] one [usr] hour [sys] if you require our plumbing services press two or if you have an existing home care policy it's free did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello my name is how can i help you today [usr] hi there my toilet's blocked i've tried everything all the usual things [sys] ok no worries [usr] is there someone that can come out today [sys] is it if it falls under our emergency category we could potentially get one out today but can i just ask you is that the only toilet you've got in the property you're right ok do you have british staff home care cover for your permanent drains [usr] er no [sys] is it a commercial or domestic property [usr] er just my house [sys] your house domestic ok no worries can i take your postcode i'll check if we've got engineers in your area [usr] [pii] [sys] sorry can you can i take the beginning i i didn't quite catch the first bit of your post code [usr] [pii] [sys] all right thank you have you used before [usr] no [sys] are you aware about prices [usr] no [sys] ok i'll go through with that and what's the [pii] [usr] [pii] [sys] ok ok it doesn't look we've been out to that property that's fine i should be able to book that one in we don't charge for a call out our engineers come out assess the situation and give you a quote if you're happy with the quote and they do the work you pay them on completion by card or cash if you're not happy with the quote and they haven't done any work you don't pay them anything because it's an emergency call out for tonight if somebody do if an engineer does come out tonight it will cost you let me it's an out of hours fee for tonight for sunday out of hours it's £286 [usr] all [sys] and [usr] right [sys] that's [usr] thanks [sys] a fixed [usr] much [sys] price [usr] bye [sys] ok then no worries bye | 7Quote
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[sys] good afternoon speaking how can i help [usr] ohh good afternoon what's your name [sys] [pii] sorry [usr] [pii] hi [pii] [sys] hello [usr] my name's mister [pii] i'm from [pii] [sys] hello do you have a post code for that property for me if that's ok [usr] yes [pii] [sys] and how is it i can help you today sir [usr] well i've got to complain ohh he's gone there we had dino rod out last night [sys] hm [usr] ok the chap come from [pii] because our er our sewer is blocked ok [sys] ok [usr] it won't fly away and the man there's two man holes and they're both full of not very nice stuff er a guy come out [pii] come out last night yesterday afternoon from [pii] and he wasn't able to clear it and what happened was today they sent somebody else down with a camera to have a look at where the problem is and he came here and he said i can't use the camera because it's full of muck [sys] ok [usr] i i just don't see the point of him coming down [sys] ok what i can do for you [usr] well [sys] sir [usr] er what i want to say is the guy that's come down i'm not paying for that because he come down to use the camera and it's full of [sys] ok [usr] the se is full up and and it's just ridiculous he came here at about one o'clock i think it was and he's been sitting out in the van i see he's gone now but he's been sitting out there for a good half an hour [sys] ok [usr] if he didn't really do anything [sys] no ok i understand obviously i am really sorry for any aggravation it's caused what i would probably need to do [usr] lot [sys] is is put you through to the drains dispatcher just because she she deals with those guys in that area if that's ok i can explain [usr] well [sys] it [usr] is [sys] to [usr] she [sys] her for [usr] is [sys] you [usr] she able to do anything [sys] she [usr] i've [sys] she [usr] had to go [sys] she would be the best point of contact if i'm completely honest [usr] cos er i mean we've had to call [pii] [pii] because er nothing's happening and we don't know don't know what it's from the road and nobody can do anything this end and then unfortunately it's on our property they reckon [sys] ok [usr] i guess i'm in there's little point in i can't really say anything else i mean was pointless sending a guy out with the camera when the sewer is full of the pipe is full of stuff [sys] as [usr] you [sys] i said [usr] know [sys] as [usr] and [sys] i said it [usr] i [sys] would be better to pop you through to [pii] [usr] ok do that then [sys] ok two seconds for me [usr] ok [sys] hello hello [usr] hello [sys] i am [usr] are you [pii] [sys] hello there [usr] hi i've been put through [sys] that's correct [usr] to you [sys] ok [usr] yes [sys] how can i help [usr] my name is mister [pii] from [pii] has little place in wem [pii] 45 [pii] we er we've got a blocked sewer [sys] ok [usr] pipe ok and yesterday that dino rod come out the guy come from [pii] he wasn't able to clear it [sys] ok [usr] right and today they've sent somebody else out to try and clear it and have a look they reckon [sys] yes [usr] there's a blockage last night and er the guys come down with the camera [sys] [pii] came [usr] to [sys] today [usr] have a look at it he said i can't use i can't use the camera because [sys] yes [usr] it's [sys] he [usr] full [sys] wouldn't be able to camera it when the drains fall [pii] has advised correctly [usr] right yes why is it why send him down from [pii] [sys] [pii] not based in [pii] [pii] is based in [pii] [usr] well he [sys] he [usr] said [sys] he [usr] he'd [sys] was [usr] come [sys] in [pii] [usr] from [pii] [sys] helping his colleague on another job [usr] yes ok well that's that's a minor issue why have they sent somebody with a camera when they knew that the [sys] because because [pii] [usr] pipe [sys] was [usr] was [sys] [pii] [usr] full [sys] obviously looked on site to see if there was any other manhole that he could get up to it from [usr] but well there was 22 holes [sys] and obviously his advisor because they're both they are both blocked that he wouldn't be able to but obviously we wouldn't have known that without sending [pii] to you [usr] well they knew last night because [pii] er had [sys] right [usr] them both [sys] ok [usr] up up and they were both full up i don't accept [sys] did he have the one [usr] that [sys] up in the road did he right [usr] no not the one up in the road there are [sys] ok [usr] two in my garden ok [sys] it's the [pii] has done all he can [usr] well i'm not i'm not disputing that what i'm disputing is why did he come down with the camera when the pipe is full and [sys] because [usr] couldn't [sys] as [usr] use [sys] i've just [usr] the camera [sys] advised [pii] came to see if there was any other manhole that he could go up from but obviously it [usr] well [sys] turned out that there wasn't [usr] i i [sys] which is [usr] have [sys] obviously [usr] to [sys] why he's advised he can't camera it [usr] he he couldn't camera it because it was full and that was [sys] that [usr] what [sys] is [usr] he [sys] correct [usr] said to me he couldn't use the camera it was the first thing he said to me i can't use the [sys] that [usr] camera [sys] that's [usr] cos it's [sys] that [usr] full [sys] is right [usr] up ok what was the point of [sys] because he [usr] him [sys] could have [usr] being [sys] came [usr] sent [sys] up [usr] down [sys] from another manhole which wasn't but as it turned out they are both full [usr] i know [sys] ii i [usr] that [sys] don't understand i don't [usr] and [sys] understand [usr] did that they knew [sys] what [usr] it last night [sys] you're not [usr] not [sys] accepting [usr] accepting [sys] that i i'm [usr] that [sys] i'm struggling to think how i'm gonna [usr] no [sys] help you then if you're not gonna accept anything i say [usr] well i can't accept that by news cos we had both man [sys] right [usr] holes up last night i was out there with [pii] [sys] ok [usr] until [sys] i did [usr] eight [sys] speak [usr] o'clock [sys] to your wife earlier and she advised me of that but [pii] obviously [usr] ok all i'm all i'm i'm complaining ok because the bat man [sys] ok [usr] come down with a camera which he said to me straight away [sys] which [usr] i can't [sys] which which [usr] use the camera [sys] is correct they [usr] cos [sys] can't they [usr] it's [sys] can't [usr] for life [sys] camera anything if it's [usr] ok [sys] if there's a blockage they can't camera it with a blockage in the pipe [usr] exactly what was the point of sending him down with the camera [sys] because as i've [usr] is [sys] just [usr] what [sys] said [usr] i'm saying and i don't i don't consider [sys] but [usr] that [sys] i've already [usr] unreasonable [sys] advised her about six times we sent him to site he could see if there was another way he could camera it [pii] has worked for [pii] for many years he knows what he is on about [usr] i'm not saying he hasn't i'm not i'm not having a go at him i'm just saying why did [pii] send a man down with a camera [sys] we we sent a man [usr] when [sys] down with [usr] the [sys] the [usr] thing [sys] camera [usr] was full [sys] to see [usr] up [sys] if there [usr] and [sys] was [usr] the [sys] any [usr] pipe [sys] other way [usr] is [sys] for [usr] full [sys] him to [usr] up [sys] get up to see where the blockage is i am more than happy to put you through to my manager but he's going to advise you exactly the same as what i've advised you don't want to speak [usr] no [sys] to the manager ok [usr] no what what's [sys] i i don't [usr] the point [sys] know i don't know what the point is [usr] no there is there isn't [sys] ok [usr] one frankly [sys] i mean my [usr] there [sys] my [usr] isn't really [sys] supervisor [usr] a point [sys] and my [usr] this [sys] manager [usr] phone [sys] are going [usr] call [sys] to speak [usr] anymore [sys] to the franchise owner and obviously we will be in touch with you in regards to the [usr] ok thank [sys] hi [usr] you ok [sys] ok [usr] i'm going [sys] you're going [usr] now [sys] now ok [usr] thank you back into [sys] ok i [usr] smelly [sys] am [usr] house [sys] really sorry that you got a smelly house ok [usr] well everybody says [sys] i mean [usr] that [sys] i mean [usr] but nothing's [sys] [pii] done [usr] happening [sys] all he could [pii] did all he could last night as well [usr] i'm not i'm not i'm not disputing [sys] ok [usr] that ok [sys] ok ok [usr] i'm going [sys] you go [usr] now [sys] then ok [usr] ok [sys] thank [usr] thank [sys] you bye [usr] you bye | 7Quote
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[sys] hello [pii] [usr] hiya i just want to know what your call out charges are [sys] what would what's the problem at the property [usr] well well there's two things i they could do it there's one with a a block toilet and then the second one is i believe it my shower block do the drain of it [sys] ok [usr] that's blocked as well i tried the the normal stuff down and nothing seems to be working [sys] no worries you've come through to dino plumbing rather than drainage do you want me to give you the correct number [usr] yes please [sys] they do they do they will still cover the same area it's 02920 [usr] wait sorry sorry two seconds [sys] it's ok [usr] 02920 [sys] 813 [usr] 813 [sys] 535 [usr] 535 ok thank you [sys] and they and [usr] cheers [sys] they all they are able to do it's different call out charges for different franchises [usr] well they do the two things in one [sys] more than [usr] do [sys] likely [usr] what i mean or [sys] more than likely [usr] ok thank [sys] it'll probably [usr] you very much [sys] be connected [usr] thank you [sys] in some way [usr] ok [sys] right [usr] thank you [sys] well then bye [usr] thank you | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] at dino how can i help [usr] hello i wondered if you could give me a quote for unblocking a drain in [pii] [sys] of course do you add british gas and [usr] no we don't [sys] ok is it a domestic property or a commercial property [usr] it's domestic [sys] and it's your home address where you live [usr] it is [sys] ok prices for an unblock at a property er monday to friday between eight and six you'd be looking at 100 and £70 which includes [usr] 1 [sys] the va [usr] 70 [sys] 170 [usr] and that's irrespective of whether you need to use jetting equipment or not or [sys] some of the jetting equipment can be used it just depends on what level of jetting or robbing the materials are required if it's a more of a severe issue at the property then it's quotation or work and the engineer would quote on site [usr] right but it's 100 and 70 for rodding or for or for normal jetting [sys] yes depending on what level of jetting and rods are required obviously if it's a 15 millimeter rod that requires numerous amount of hours of work and two people on site then we would have to quote for this quote for the work [usr] and the other thing is do you the other thing is do you use cctv to see what the cause [sys] we [usr] the blockage [sys] do [usr] is [sys] some some of the properties we will use cctv we if it's requested we'll put it down on the notes the engineer will be able to decide whether or not that's required at the property or not we do have cctv in [usr] just because it's happened before last year i don't know if it's the same problem as last year and and obviously we don't want it to keep [sys] of [usr] happening [sys] course i'd be able to note that down but with cctv that [usr] do you have a york number sorry do you have a york number i can get through to you on [sys] no [usr] or is [sys] no [usr] it [sys] we [usr] just [sys] do [usr] a nash [sys] have a york [usr] number [sys] number let me just get you the number of the area and what's the postcode of your property [usr] thank you it's [pii] [sys] thank you ok for drains in that area have you got a pen and paper to put the telephone number down the number is [pii] [usr] i do have [pii] [sys] [pii] [pii] [usr] [pii] [pii] ok [sys] they're the drains department [usr] o [pii] [sys] for that area they'd be able to obviously discuss a lot more further than the people who book the job and they attend the property you're [usr] ok [sys] very welcome [usr] well thanks thanks [sys] take care bye bye [usr] very much for your help cheers now bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning thank you for calling dino [pii] speaking how can i help [usr] ohh hello i had a i had a plumbing draining thing fixed yesterday and when i come to pay he he couldn't the payment didn't go through and that they phoned me back they left a message on the phone to say could i phone back and i'm not [sys] ohh right [usr] for it yet do what i mean [sys] ok [usr] i don't know if i've got the right department or what [sys] i i can certainly put you through to the right people just if i could take the post code if you don't mind [usr] it's [pii] he [sys] nine he and what's the house number [usr] [pii] [sys] let me see if i can find it then bear with me [usr] he'd take the card details but the internet was bad it wouldn't go it [sys] was [usr] wouldn't [sys] it [usr] it [sys] got you [usr] or something [sys] and what's your full name first of all [usr] it [pii] [sys] and if i could also take the first line of the address [usr] [pii] [sys] brilliant and just for data protection if you don't mind if i could also take your contact telephone number [usr] it's it's this phone [pii] [pii] [sys] brilliant right let me get a hold of that office then bear with me [usr] ok [sys] ohh i can hear you er cockwell in the background there [usr] he's outside the door i tried [sys] 00 [usr] to get in [sys] wow right bear with me i'll give them a call [usr] ok [sys] dino is the uk's expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and dr services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers [usr] see you then [sys] hello missus [pii] [usr] hello yes [sys] hi right i've got a lady on the line who's gonna help you out with that now ok [usr] ok that's lovely [sys] no problem [usr] thank [sys] at all [usr] you [sys] bear [usr] then [sys] with me you're welcome there you go missus [pii] [usr] thank you then [sys] hello [usr] hello [sys] hello missus [pii] you're speaking to [pii] in the local office [usr] right i think there's been a problem with the payment card going through [sys] ok i'm just having a look at your job it looks my colleague left you a voicemail to collect the payment of 100 and £70 for the work the [usr] i know [sys] engineer [usr] i didn't [sys] completed [usr] see it till about seven o'clock last night [sys] sorry [usr] i didn't i didn't see i didn't hear the i didn't notice it there was a er call back thing got [sys] that's [usr] till [sys] fine [usr] 10 [sys] not to worry it doesn't matter [usr] you [sys] we [usr] shut [sys] can [usr] to get through [sys] we close at six but we can take that now it's not a problem [usr] ok [sys] it was a total of 100 and £70 do you have an email address i can send receipt of payment to [usr] i have but er the [pii] [sys] [pii] [usr] [pii] [sys] yep [usr] [pii] [sys] that's lovely ok i just need the long card [usr] not very good on the internet i don't use it very often [sys] right [usr] and i can't always remember it but that that sounds right to me [sys] well it'll let me know if it doesn't if not i'll pop the invoice in the post for you [usr] ohh alright then [sys] it's a total of 100 and £70 i just need the long card number whenever you're ready [usr] ok it's [pii] [pii] [sys] yep [usr] [pii] [sys] [pii] yep [usr] [pii] [sys] and the expiry date [usr] it's sorry i haven't not had been with this bank very long i don't know it expires is it [pii] [pii] [sys] er [usr] [pii] sorry [sys] [pii] and the three digit security code from the back of the card [usr] is it [pii] i think i'm not used to it to tell each other but it's been been about two weeks [sys] right ok that's all gone through you should receive an email [usr] ohh that's [sys] very [usr] alright [sys] shortly [usr] then [sys] that contains your receipt of payment [usr] ok [sys] ok [usr] that's lovely [sys] thank you very much for calling [usr] thank you then [sys] bye [usr] thank you [sys] bye [usr] bye bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] as soon as possible [sys] good afternoon you're through to dino [pii] speaking how can i help [usr] hi hi i was just wanting to ask if you could come out and look at the drainage problem [sys] not a problem at all have we been out to you before or is this the first time [usr] it might have been probably about 15 years ago [sys] all right and do if you've got british gas home care cover for plumbing and drains [usr] i don't know i don't think [sys] right ok and what was the issue there is it a blockage outside or inside the property [usr] we we think it's it it's definitely coming from outside it's on the drive and i think it's blocked all the way through we've got a downstairs toilet and it's coming through into the drainage into the back garden [sys] can i can i take your postcode please [usr] it's [pii] [pii] [sys] right thank you just bear with me i'm gonna get you through to our local office and what they'll do is they'll get that job booked in for you ok [usr] five [sys] yep good afternoon [usr] who's [sys] dan [usr] that [sys] world how may i help [usr] hi i was just i'm looking for an appointment please to see if someone come out about the block drainage [sys] ok no problem could you give me your postcode please [usr] it's [pii] [sys] [pii] [usr] huh [sys] ok and ok could i have your first line of your address please [usr] it's [pii] [sys] [pii] [usr] huh [sys] ok and a contact telephone number please [usr] it's [pii] [pii] [pii] [sys] and your name please [usr] it's [pii] [sys] ok fantastic and what's the problem [usr] it's just a a blocked drain it it's i think it's [sys] block [usr] come from [sys] train [usr] outside on the drive and it's come through [sys] right [usr] the pipes under the kitchen the downstairs toilet and [sys] right [usr] through into the back garden drainage [sys] not a problem i can get an engineer to you this afternoon if that's ok [usr] this afternoon would be great [sys] will that be ok ok an unblock is 100 and £80 that may be able to the engineer by cash or card [usr] card if that's all right [sys] right that's absolutely fine the engineer will send you the link no [usr] lovely [sys] problem ok i'll get you booked in today it should be between one and six [usr] that's fantastic [sys] the eng [usr] thank [sys] the [usr] you [sys] sorry the engineer will give you a call when he's on his way [usr] lovely [sys] all right thank [usr] thanks [sys] you [usr] a lot [sys] bye [usr] thanks [sys] now [usr] bye [sys] bye [usr] bye [sys] bye | 7Quote
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Subsets and Splits