README.md

metadata

license: cc-by-4.0
language:
  - en
dataset_info:
  features:
    - name: text
      dtype: string
    - name: label
      dtype: string
  splits:
    - name: train
      num_bytes: 856872
      num_examples: 10003
    - name: test
      num_bytes: 247690
      num_examples: 3080
  download_size: 384208
  dataset_size: 1104562
configs:
  - config_name: default
    data_files:
      - split: train
        path: data/train-*
      - split: test
        path: data/test-*
task_categories:
  - text-classification
tags:
  - finance

Overview

The Banking10 dataset is a modified version of the original Banking77 dataset created by PolyAI. While the original dataset contains 77 fine-grained banking intents for customer service queries, this version provides a higher-level categorization by grouping these intents into 10 macro-categories.

Labels

CARD_MANAGEMENT

• Card ordering, activation, and delivery
• Lost, stolen, or malfunctioning cards
• Card linking and support

CARD_TRANSACTIONS

• Card payments
• Transaction recognition and disputes
• Payment status and declines
• Exchange rate issues

CASH_OPERATIONS

• ATM withdrawals
• Cash withdrawal charges
• ATM-related issues
• Cash amount discrepancies

TRANSFERS_AND_PAYMENTS

• Money transfers
• Direct debits
• Payment reception
• Transfer status and issues

TOP_UP_OPERATIONS

• Account top-ups
• Balance updates
• Top-up verification
• Failed top-ups

ACCOUNT_VERIFICATION

• Identity verification
• PIN and passcode management
• Security measures
• Phone-related security

REFUNDS_AND_DISPUTES

• Refund requests
• Refund tracking
• Dispute resolution

ACCOUNT_SETTINGS

• Personal details management
• Account termination

FEES_AND_CHARGES

• Transaction fees
• Exchange charges
• Transfer and top-up fees

LIMITS_AND_RESTRICTIONS

• Account limits
• Currency support
• Country restrictions
• Payment method support