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Software used to provide customers with information about a company's products or services. - Receive inquiries through channels such as email, phone, text, or social media - Organize ticketing system for support assignments and timely response - Provide self-service through site portals and features like auto messaging and virtual assistants

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Transform how service teams deliver value across every customer touchpoint — from customer experience, engagement, processes, automation, and service operations. Grow customer lifetime value, reduce costs, and maximize efficiency when you reimagine service with Service Cloud, from the contact center to the field.

Freshdesk is an intuitive and cost-effective customer helpdesk software built for B2B companies that help businesses delight their customers effortlessly. Our solution helps you provide highly personalized service by proactively anticipating customer needs to solve customer inquiries faster. With our robust ticketing platform, you can delight your customers effortlessly while keeping your agents happy.

Zoho Desk is context-aware help desk software that helps businesses of all sizes provide proactive and well informed customer support. Combine effective ticket management with easy collaboration tools, granular metric reports, powerful automation, robust self-service, sentiment analysis, and much more to boost agent productivity and deliver positive customer experiences. Over 40,000 businesses globally trust Zoho Desk to enable them to deliver exceptional service and create loyal customers.

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Hiver is a Gmail-based customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@. It’s the most frictionless, natural way for teams to handle customer email communication as it works right inside Gmail. We're great for teams that want to manage customer communication right from their Gmail and Google Apps accounts. Hiver is really simple to use, and yet very powerful. Most teams learn how to use it with zero or very little help, and within minutes. Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver.

LimeChat CRM is your All-in-One E-Commerce Support Solution What It Does: Seamless Communication: LimeChat CRM helps you talk to your customers on WhatsApp, Instagram, email, and calls, all in one place. How It Shines: Built for E-Commerce: We help your team handle common queries such as sharing order details, product information, order placement, and returns easily from within the CRM AI-enabled Conversations: We help your support reps use GPT to get quick customer summaries and deliver the best on-brand customer experience Benefits Happy Customers: Give top-notch experience on every channel without needing an army of agents. Best-In-Class Insights: Get the best insights on your customers as well as your team