## BEST PRACTICES FOR THE HOSPITALITY WORKFORCEWith funding from Travel Oregon, ORLA’s Education Foundation commissioned OSU's Hospitality Management Program to conduct research to identify and highlight organizations in Oregon who have created innovative practices that have resulted in improved employee retention. The results are a series of short video interviews with nine companies who recognized the need to transform their view of the company’s relationship with their employees.
While best practices highlighted in the study range from first-year engagement tactics to experiential training, there were several common threads recognized among the companies interviewed, including the need to change human resource and management practices in order to increase retention and integrate perspective from outside the hospitality industry. |
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Workforce Turnover: Creative SolutionsWendy Popkin, (former) Executive Director ORLA Education Foundation |
Retention: Oregon Best Practices StudyTodd Montgomery, Project Researcher Oregon State University |
Employee Perspective: Retention Best PracticesCristina Bennett, Graduate Oregon State University |


## OREGON INNOVATORS: Best Practices Interviews

Company: VacasaInterviewee: Stephanie Bastin-Wells, Head of Employee ExperienceTactic: Benefits & FlexibilityLocation: Statewide |
Company: Oregon Beach VacationsInterviewee: Dean McElveen, Director of OperationsTactic: Employee OwnershipLocation: Oregon Coast |
Company: Loge CampsInterviewee: Johannes Ariens, CEOTactic: Soft-Side BenefitsLocation: Central Oregon |


Company: Kachka Restaurant GroupInterviewees: Israel Morales Bonnie Morales, OwnersTactic: Health & Wellness Fee Location: Portland Area |
Company: Legacy HealthcareInterviewee: Colleen Peters, Director of Food & NutritionTactic: Youth Transition ProgramLocation: Oregon - Statewide |
Company: Blue Scorcher BakeryInterviewee: Joe Garrison, Co-OwnerTactic: Shared PowerLocation: Oregon Coast |


Company: Mt. BachelorInterviewee: Monica Rotzien, Vice President of Human ResourcesTactic: Company Culture & CaringLocation: Central Oregon |
Company: Adrift HotelInterviewee: Tiffany Turner, CEO & Rebecca Blasko, Director of HRTactic: Living WageLocation: Oregon Coast |
Company: Five PinesInterviewee: Greg Willitts, PresidentTactic: Family Driven CultureLocation: Central Oregon |