## Do not order from Plunge

Ordered Plunge Evolve XL chiller/heater May 23, 2024, was given ship date june 14. It arrived aug 19. After set up, it turned on for less than a minute. Now it's dead. I have emailed and phoned customer service, still no answer -4 days. Phone reps say my case is "escalated". Yet, no call. I feel robbed of $8500. Plunge took FULL payment, lied about delivery dates, then the product doesn't work and no service tech will take a call. I even bought an extended warranty. i would discourage anyone from doing business with them.

Update- i received a replacement chiller- which leaked! Waiting for third chiller- no date.

Update- received 3rd chiller early sept. It works! Ordered may 23, got a working unit sept. Quite a hassle, customer service ok but i had to push through the layers to get someome to take action.

Discovered a slow leak from the 3rd chiller.... plunge quickly sent a 4th chiller, received end of october. That chiller went in and out of CF mode spontaneously (meaning it won't cool below 50F). Although they called to help us and support has been responsive since the 2nd chiller, I have no confidence in this expensive product. What product would you buy that had to be replaced 4 times? I would not do business with this company. I have requested a full refund and removal of all this equipment from my home. it has been a complete time eating disaster.

**Date of experience:** August 19, 2024