## WORKFORCE RESOURCES & DEVELOPMENTWorkforce shortages continue to be cited by restaurant and lodging employers as the number one issue now facing businesses. Many industry partners say recruiting was tough even pre-pandemic and now the challenge is even greater. To help Oregon’s hospitality industry address these ongoing shortages, the Oregon Hospitality Foundation has collected helpful resources from our partners in the state as well as our national affiliates.
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LOCAL WORKFORCE RESOURCESWorksource Oregon is a network of public and private partners who work together to stimulate job growth by connecting businesses and workers. Their resources include job boards, hiring fairs, and candidate screening. For eligible potential/current employees, they may also be able to access wrap-around services that include housing and transportation vouchers, training support, and counseling–provided at no-cost to employer and employee. Results come from building a relationship with your local offices. |


**ORLA & OHF RESOURCES**

The Oregon Hospitality Foundation helped developed a training course that provides turn-key curriculum to minimize trainer preparation needs:

- Guest Service Gold Training - The Oregon Hospitality Foundation offers several courses, in English and with Spanish subtitles, that illustrate the principles of good customer service via video enactments that are supported by downloadable workbooks and worksheets. Guest Service Gold: Tourism Oregon participants earn an internationally accredited certification.
- Mandated Training - The Oregon Restaurant & Lodging Association (ORLA) is one of the largest providers of food handler, alcohol server and ServSafe curriculum in the state.
- Industry Training & Professional Development - The American Hotel & Lodging Foundation (AHLA Foundation) and the National Restaurant Association Education Foundation (NRAEF) offer several food safety and professional development online courses.

**INDUSTRY PROGRAMS AND SCHOLARSHIPS**

The Oregon Hospitality Foundation partners with the American Hotel & Lodging Association Educational Institute to present internationally-accredited and WIOA compliant certifications specific to those seeking entry-level employment as well as those seeking to up-skill and advance their careers. An in-person training program, using this curriculum, was recently piloted on the Oregon coast and an expansion is in works. We also support online curriculum available through the National Restaurant Association called ServSuccess, which offers a pathway of competency-building programs from entry-level through management for roles in the restaurant industry.



National Restaurant Association Educational Foundation (NRAEF)
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American Hotel & Lodging Association Foundation
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