# Delivery & Returns

Delivery to

We offer a wide range of flexible delivery options to have your products delivered when it suits you.



If you are ordering multiple products including items on pre-order, your items may be delivered separately. However, you will only pay one delivery charge.

**Track your delivery**

**Delivery Exceptions**

We deliver to the Scottish Highlands and British Islands. However, we advise allowing for an additional 4 days for standard delivery. Please see here for further details.

We also deliver to BFPO addresses.

Unfortunately, we are unable to deliver to German DHL Packstations or PO Box addresses.

**International Delivery**

We offer international delivery for the majority of products on our site, meaning you can send your order to 130 countries around the world, including North America, Australia and China.

To see the updated delivery information, simply select your country from the dropdown menu at the bottom of the shopping basket page.

Please note that for countries outside the EU import duties and taxes may be levied once your order reaches your country. Charges and customs holding times may vary depending on the value of the package and the final destination address. We try our best to keep charges as low as possible, however we are unable to control or predict the final charges. If you need to pay import duties and taxes, the courier will contact you for more information ahead of delivery. If you have any further questions, please contact our customer service team **here**.

Wherever possible we aim to ship all EU orders from our EU warehouse where this is not possible some items may face delivery delays but all customs import and duties will be paid.

*If you purchase an item over the value of $1000 AUD to Australia we will cover the cost of duties and taxes, these include LYMA, Dr. Arrivo and Capillus.*

**Gifts with purchase**

All free or complimentary gifts with purchase are subject to availability and we cannot provide an alternative gift at the same RRP value.

**Returns**

Want to return your item? No problem, please start a return using the link below. Please note that we cannot be held responsible for loss or damage to your package during transit.


**Returns Policy**

**Changed your mind?**

If you are not happy with your purchase, you have 30 days to return your item(s). Please note that the item must be new and unused, with all the original accessories, free gifts, packaging and manufacturing seals intact to be eligible for a full refund. If you keep any free gifts we will deduct this from your total refund.

Once the return has been processed, you will receive an email confirming your refund or replacement. We advise that it can take up to 14 working days for your account to be credited with the refund, however, some payment providers and payment types can take up to 14 days to credit your account.

All items are inspected on return and if an item is returned to us damaged, used, in an unsuitable condition, or not as stated in the return request, we will be unable to give you a refund and we may have to send it back to you.

Please note that we are unable to refund any delivery or postage costs incurred.

All refunds are to the original payment method. If a gift card was used for purchase, then you will be given a credit voucher.

**Cancellations and Amendments**

We will endeavour to accommodate all requests for cancellations or address changes, however this cannot be guaranteed. Our warehouse team work quickly to ensure all orders are dispatched on time, therefore there is a very small window for amendments to be made. We ask that all customers double-check the contents of their order, discount codes, and shipping information before confirming their order to avoid disappointment.

**Original Condition:**

Hygiene and our customers’ safety are very important to us, we cannot accept the following back:

- All devices which are opened, used, or security seal is not intact, unless a money back guarantee applies. See further information here.
- Consumable items such as brush heads, cleansers, gels, patches, etc.
- Intimate items such as Elvie, Smile Makers, Lelo, Dame, Tenscare probes once opened

**Faults:**

If you have any problems operating your device or believe there to be an issue with the function, please complete the **returns form** to submit your request for a replacement.

If your item is found to have an issue, then we will endeavour to replace it as a like for like replacement. With limited edition models, we will do our best to replace the device with the same model if the stock is available, but otherwise, we will replace the device with the standard model. In cases where an item is discontinued during the warranty period and we are unable to exchange we may offer store credit as an alternative.

If your item is functioning to manufacturer specifications, it will be returned to you.

We do not replace any consumable items such as brush heads, please do not include these in your parcel.

If your device develops a fault within the first 6 months, we are happy to issue you with a refund, should you not want a replacement. After 6 months we can offer store credit or replacement only.

In the unlikely event that your replacement device develops a fault and you have had two faulty devices within 1 year of your original purchase, we can issue you with a refund, if requested.

Your warranty period will not refresh with replacement devices, it is applicable from your original purchase date.

**Refunds:**

We will aim to process your return within 14 working days of receiving your parcel. Once the return has been processed, you will receive an email confirming your refund or replacement. We advise that it can take up to 5 working days for your account to be credited with the refund, however, some payment providers and payment types can take up to 14 days to credit your account.

Over busy periods, such as Christmas, processing times may be longer, please be assured we will work as quickly as possible to process your return.

**Responsibility: **

Returned items are your responsibility until they reach our returns centre, so please ensure they are packed securely and are well protected. Please also retain your proof of postage in case you need to contact us about your return, the tracking number can be useful.

We are not responsible for any items that are returned to us by mistake. In the event that we are able to locate the product, we will ask you to cover the cost to send this back to yourself.

Please contact our customer care team about any parcels damaged in transit, including good quality photos of the damage and how your parcel arrived. This will allow us to investigate with the courier.

**Warranty**:

We offer a 2-year warranty period as standard to cover manufacturing faults. The warranty is valid from the date the original order is placed and is not refreshed with replacement devices. The warranty does not apply to damage as a consequence of negligence, misuse or unauthorised modification of the product.

The warranty is registered with the individual who placed the order and may not be transferred to a third party. Activation of the warranty must be made by the initial purchaser of the goods.

Refreshed NuFACE devices which come with a 6-month warranty period and Refreshed Tria Devices which come with a 12-month warranty period.

Alpha Stim devices come with a 5-year manufacturer warranty via the brand directly.

Dame offer a 3-year warranty via CurrentBody.

OXYjet offer a 1-year warranty, please contact the brand directly on enquiries@oxyjetuk.co.uk to report your fault within the first year, and directly with us in the second year.

Therabody offer a 2-year warranty on devices and a 90 day warranty for attachments. This does not include natural wear and tear. If returning your device for a replacement, we must receive the whole packaging and all attachments.

If you notice a fault with your Mira Skin device please contact the brand directly on support@techmira.com.

For your Capillus device please contact the brand directly here using the Capillus Form. Please note, we cannot process any faulty Capillus devices and your device will be returned to you when it is back in our warehouse.

Your Theradome device only comes with 1-year warranty from the brand, we cannot process any faulty Theradome devices after this time and your device will be returned to you when it is back in our warehouse.

Braun offer a 2-year warranty, please follow the instructions below as this is provided by the brand themselves:

For UK and Ireland go to Braun's online repair service.

For the rest of the world go to Braun's online repair service.

If you want to return under the money back guarantee please contact Braun

If you're experiencing any issues with your Cloud Nine device, please contact the brand directly on info@cloudninehair.com. All 30-day returns, unopened and unused, are still processed through CurrentBody.

For any faults with your Sensica device please contact the brand directly on support@sensica.com. They will be able to troubleshoot and approve your return. We cannot process your return without this approval.

**Money Back Guarantee:**

For further information on our money back guarantee policies please take a look here.

**Intimate Items:**

For some brands such as Elvie, Sensica, vSculpt, Smile Makers, Lelo and Tenscare, returns require approval from the brand before being accepted. Please contact the brands directly and they will be able to assist you further with your refund or replacement device under the terms of your warranty. If the brand does not approve the return, then we will be unable to accept it back.

We are unable to accept returns for used or opened intimate items such as Silk'n Tightra, vSculpt, Elvie, LELO, SmileMaker, DAME, WOMANIZER and TensCare probes.

**Fair use:**

If we notice an unusual pattern of returns activity that doesn't seem right: e.g. if we suspect someone is using their devices and then returning them under a money back guarantee, ordering and returning frequently within 30 days, or the items returned don't match what they ordered then we might have to deactivate the account and any associated accounts.

If you think we have made a mistake with this decision, please get in touch with our Customer Care team and they will be happy to discuss it with you.

If your account has been deactivated and you need to make a valid return, contact our Customer Care team. They will provide you with a returns form, but you will be responsible for the cost of returning the goods to us.