App installs successfully but never passes the splash screen
<p>I have developed an iPad app which is currently in the testing phase.  I have deployed it (using TestFlight) to several employees of the company.</p>

<p>One of these employees is overseas and has zero knowledge about how Apple products, iPads and iPhones work and has never really sync's it.</p>

<p>When he installs the app using testflight (or using IPA drop) it installs successfully but when he runs the app - the splash screen loads and then the app immediately closes.  It remains in the list of open apps.</p>

<p>He is running iPad 2 GSM (4.3.5) and all the rest of the local employees are running iPad 2 Wi-Fi (5.0.1).</p>

<p>The base version of the app is set to 5.0 and deployment target 4.3.</p>

<p>How should I go about helping him - he is in a different country and I am not seeing any crash logs in TestFlight and I don't have physical access to his device.</p>
