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                <a href="#">Common Guidelines</a>
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                                        <a href="#">Introduction</a>
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                                                        <li class="thirdlevel"><a href="index.html">Home</a></li>
                                                    
                                                
                                            
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                <a href="#">Account Configuration</a>
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                                        <a href="#">Predefined Content API</a>
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                                                        <li class="thirdlevel"><a href="account-configuration-predefined-content-overview.html">Overview</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="account-configuration-predefined-content-methods.html">Methods</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="account-configuration-predefined-content-get-items.html">Get Predefined Content Items</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="account-configuration-predefined-content-get-by-id.html">Get Predefined Content by ID</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="account-configuration-predefined-content-query-delta.html">Predefined Content Query Delta</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="account-configuration-predefined-content-create-content.html">Create Predefined Content</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="account-configuration-predefined-content-update-content.html">Update Predefined Content</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="account-configuration-predefined-content-update-content-items.html">Update Predefined Content Items</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="account-configuration-predefined-content-delete-content.html">Delete Predefined Content</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="account-configuration-predefined-content-delete-content-items.html">Delete Predefined Content Items</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="account-configuration-predefined-content-get-default-items.html">Get Default Predefined Content Items</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="account-configuration-predefined-content-get-default-items-by-id.html">Get Default Predefined Content by ID</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="account-configuration-predefined-content-appendix.html">Appendix</a></li>
                                                    
                                                
                                            
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                                        <a href="#">Automatic Messages API</a>
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                                                        <li class="thirdlevel"><a href="account-configuration-automatic-messages-overview.html">Overview</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="account-configuration-automatic-messages-methods.html">Methods</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="account-configuration-automatic-messages-get-automatic-messages.html">Get Automatic Messages</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="account-configuration-automatic-messages-get-automatic-message-by-id.html">Get Automatic Message by ID</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="account-configuration-automatic-messages-update-an-automatic-message.html">Update an Automatic Message</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="account-configuration-automatic-messages-appendix.html">Appendix</a></li>
                                                    
                                                
                                            
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            <li>
                <a href="#">Administration</a>
                <ul>

                            
                                
                                    <li class="subfolders">
                                        <a href="#">Users API</a>
                                        <ul>
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-users-overview.html">Overview</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-users-methods.html">Methods</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-get-all-users.html">Get all users</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-get-user-by-id.html">Get user by ID</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-create-users.html">Create users</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-update-users.html">Update users</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-update-user.html">Update user</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-delete-users.html">Delete users</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-delete-user.html">Delete user</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-change-users-password.html">Change user's password</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-reset-users-password.html">Reset user's password</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-user-query-delta.html">User query delta</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-users-appendix.html">Appendix</a></li>
                                                    
                                                
                                            
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                                    <li class="subfolders">
                                        <a href="#">Skills API</a>
                                        <ul>
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-skills-overview.html">Overview</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-skills-methods.html">Methods</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-get-all-skills.html">Get all skills</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-get-skill-by-id.html">Get skill by ID</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-create-skills.html">Create skills</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration.update-skills.html">Update skills</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-update-skill.html">Update skill</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-delete-skills.html">Delete skills</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-delete-skill.html">Delete skill</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-skills-query-delta.html">Skills Query Delta</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-skills-appendix.html">Appendix</a></li>
                                                    
                                                
                                            
                                        </ul>
                                    </li>
                                
                            
                                
                                    <li class="subfolders">
                                        <a href="#">Agent Groups API</a>
                                        <ul>
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-agent-groups-overview.html">Overview</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-agent-groups-methods.html">Methods</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-get-all-agent-groups.html">Get all agent groups</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-get-agent-groups-by-id.html">Get agent group by ID</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-create-agent-groups.html">Create agent groups</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-update-agent-groups.html">Update agent groups</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-update-agent-group.html">Update agent group</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-delete-agent-groups.html">Delete agent groups</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-delete-agent-group.html">Delete agent group</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-get-subgroups-and-members.html">Get subgroups and members of an agent group</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="administration-agent-groups-query-delta.html">Agent Groups Query Delta</a></li>
                                                    
                                                
                                            
                                        </ul>
                                    </li>
                                
                            







                    
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            <li>
                <a href="#">Consumer Experience</a>
                <ul>

                            
                                
                            
                                
                            
                                
                                    <li class="subfolders">
                                        <a href="#">In-App Messaging SDK iOS (2.0)</a>
                                        <ul>
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-quick-start.html">Quick Start</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-advanced-configurations.html">Advanced Configurations</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-methods.html">Methods</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-initialize.html">initialize</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-showconversation.html">showConversation</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-removeconversation.html">removeConversation</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-reconnect.html">reconnect</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-togglechatactions.html">toggleChatActions</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-checkactiveconversation.html">checkActiveConversation</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-markasurgent.html">markAsUrgent</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-isurgent.html">isUrgent</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-dismissurgent.html">dismissUrgent</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-resolveconversation.html">resolveConversation</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-clearhistory.html">clearHistory</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-logout.html">logout</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-destruct.html">destruct</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-handlepush.html">handlePush</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-registerpushnotifications.html">registerPushNotifications</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-setuserprofile.html">setUserProfile</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-getassignedagent.html">getAssignedAgent</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-subscribelogevents.html">subscribeLogEvents</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-getsdkversion.html">getSDKVersion</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-printalllocalizedkeys.html">printAllLocalizedKeys</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-printsupportedlanguages.html">printSupportedLanguages</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-getallsupportedlanguages.html">getAllSupportedLanguages</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-interfacedefinitions.html">Interface and Class Definitions</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-callbacks-index.html">Callbacks index</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-configuring-the-sdk.html">Configuring the SDK</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-attributes.html">Attributes</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-deprecated-attributes.html">Deprecated Attributes</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-stringlocalization.html">String localization in SDK</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-localizationkeys.html">Localization Keys</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-timestamps.html">Timestamps Formatting</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-createcertificate.html">OS Certificate Creation</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-advanced-csat.html">CSAT UI Content</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-photosharing.html">Photo Sharing (Beta)</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-pushnotifications.html">Configuring Push Notifications</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-opensource.html">Open Source List</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-ios-sdk-security.html">Security</a></li>
                                                    
                                                
                                            
                                        </ul>
                                    </li>
                                
                            
                                
                                    <li class="subfolders">
                                        <a href="#">In-App Messaging SDK Android (2.0)</a>
                                        <ul>
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-experience-android-sdk.html">Version 2.0</a></li>
                                                    
                                                
                                            
                                        </ul>
                                    </li>
                                
                            







                    
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            <li>
                <a href="#">Real-time Interactions</a>
                <ul>

                            
                                
                                    <li class="subfolders">
                                        <a href="#">Visit Information API</a>
                                        <ul>
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="rt-interactions-visit-information-overview.html">Overview</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="rt-interactions-visit-information-visit-information.html">Visit Information</a></li>
                                                    
                                                
                                            
                                        </ul>
                                    </li>
                                
                            
                                
                                    <li class="subfolders">
                                        <a href="#">App Engagement API</a>
                                        <ul>
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="rt-interactions-app-engagement-overview.html">Overview</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="rt-interactions-app-engagement-methods.html">Methods</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="rt-interactions-create-session.html">Create Session</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="rt-interactions-update-session.html">Update Session</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="rt-interactions-app-engagement-response-errors.html">Response Errors</a></li>
                                                    
                                                
                                            
                                        </ul>
                                    </li>
                                
                            
                                
                                    <li class="subfolders">
                                        <a href="#">Engagement Attributes</a>
                                        <ul>
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="rt-interactions-engagement-attributes-overview.html">Overview</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="rt-interactions-engagement-attributes-engagement-attributes.html">Engagement Attributes</a></li>
                                                    
                                                
                                            
                                        </ul>
                                    </li>
                                
                            
                                
                                    <li class="subfolders">
                                        <a href="#">IVR Engagement API</a>
                                        <ul>
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="rt-interactions-ivr-engagement-overview.html">Overview</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="rt-interactions-ivr-engagement-methods.html">Methods</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="rt-interactions-ivr-engagement-external-engagement.html">External Engagement</a></li>
                                                    
                                                
                                            
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                                    </li>
                                
                            
                                
                                    <li class="subfolders">
                                        <a href="#">Validate Engagement</a>
                                        <ul>
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="rt-interactions-validate-engagement-overview.html">Overview</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="rt-interactions-validate-engagement-validate-engagement.html">Validate Engagement API</a></li>
                                                    
                                                
                                            
                                        </ul>
                                    </li>
                                
                            
                                
                                    <li class="subfolders">
                                        <a href="#">Visit Information API</a>
                                        <ul>
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="rt-interactions-visit-information-overview.html">Overview</a></li>
                                                    
                                                
                                            
                                        </ul>
                                    </li>
                                
                            
                                
                                    <li class="subfolders">
                                        <a href="#">Engagement Window Widget SDK</a>
                                        <ul>
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="rt-interactions-window-sdk-overview.html">Overview</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="rt-interactions-window-sdk-getting-started.html">Getting Started</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="rt-interactions-window-sdk-limitations.html">Limitations</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="rt-interactions-window-sdk-configuration.html">Configuration</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="rt-interactions-window-sdk-how-to-use.html">How to use the SDK</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="rt-interactions-window-sdk-code-examples.html">Code Examples</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="rt-interactions-window-sdk-event-structure.html">Event Structure</a></li>
                                                    
                                                
                                            
                                        </ul>
                                    </li>
                                
                            







                    
                </ul>
                
            
            
            <li>
                <a href="#">Agent</a>
                <ul>

                            
                                
                                    <li class="subfolders">
                                        <a href="#">Agent Workspace Widget SDK</a>
                                        <ul>
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-workspace-sdk-overview.html">Overview</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-workspace-sdk-getting-started.html">Getting Started</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-workspace-sdk-limitations.html">Limitations</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-workspace-sdk-how-to-use.html">How to use the SDK</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-workspace-sdk-methods.html">Methods</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-workspace-sdk-public-model.html">Public Model Structure</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-workspace-sdk-public-properties.html">Public Properties</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-workspace-sdk-code-examples.html">Code Examples</a></li>
                                                    
                                                
                                            
                                        </ul>
                                    </li>
                                
                            
                                
                                    <li class="subfolders">
                                        <a href="#">LivePerson Domain API</a>
                                        <ul>
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-domain-overview.html">Overview</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-domain-domain-api.html">Domain API</a></li>
                                                    
                                                
                                            
                                        </ul>
                                    </li>
                                
                            
                                
                                    <li class="subfolders">
                                        <a href="#">Login Service API</a>
                                        <ul>
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-login-overview.html">Overview</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-login-configuration.html">Configuration</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-login-methods.html">Methods</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-login-login.html">Login</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-login-refresh.html">Refresh</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-login-logout.html">Logout</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-login-non-authenticated-flow.html">Non Authenticated Flow</a></li>
                                                    
                                                
                                            
                                        </ul>
                                    </li>
                                
                            
                                
                                    <li class="subfolders">
                                        <a href="#">Chat Agent API</a>
                                        <ul>
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-chat-agent-overview.html">Overview</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-chat-agent-methods.html">Methods</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-chat-agent-retrieve-current-availability.html">Retrieve Current Availability</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-chat-agent-set-agent-availability.html">Set Agent Availability</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-chat-retrieve-available-agents.html">Retrieve Available Agents</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-chat-agent-retrieve-available-slots.html">Retrieve Available Slots</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-chat-agent-retrieve-agent-information.html">Retrieve Agent Information</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-chat-agent-determine-incoming.html">Determine Incoming Chat Requests</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-chat-agent-accept-chat.html">Accept a Chat</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-chat-agent-retrieve-chat-sessions.html">Retrieve Chat Sessions</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-chat-agent-retrieve-chat-resources.html">Retrieve Chat Resources, Events and Information</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-chat-agent-retrieve-data.html">Retrieve Data for Multiple Chats</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-chat-agent-retrieve-chat-events.html">Retrieve Chat Events</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-chat-agent-add-lines.html">Add Lines</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-chat-agent-end-chat.html">End Chat</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-chat-agent-retrieve-chat-information.html">Retrieve Chat Information</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-chat-agent-retrieve-visitor-name.html">Retrieve Visitor’s Name</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-chat-agent-retrieve-agent-typing-status.html">Retrieve Agent’s Typing Status</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-chat-agent-set-agent-typing-status.html">Set Agent’s Typing Status</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-chat-agent-retrieve-visitor-typing-status.html">Retrieve Visitor’s Typing Status</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-chat-agent-retrieve-available-skills.html">Retrieve Available Skills</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-chat-agent-transfer-chat.html">Transfer a Chat</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-chat-agent-retrieve-survey-structure.html">Retrieve the Agent Survey Structure</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-chat-agent-submit-survey-data.html">Submit Survey Data</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="agent-chat-agent-samples.html">Samples</a></li>
                                                    
                                                
                                            
                                        </ul>
                                    </li>
                                
                            







                    
                </ul>
                
            
            
            <li>
                <a href="#">Data</a>
                <ul>

                            
                                
                                    <li class="subfolders">
                                        <a href="#">Data Access API</a>
                                        <ul>
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="data-data-access.html">Data Access API</a></li>
                                                    
                                                
                                            
                                        </ul>
                                    </li>
                                
                            







                    
                </ul>
                
            
            
            <li>
                <a href="#">Messaging Window API</a>
                <ul>

                            
                                
                                    <li class="subfolders">
                                        <a href="#">Introduction</a>
                                        <ul>
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-interation-index.html">Home</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-int-protocol-overview.html">Protocol Overview</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-int-getting-started.html">Getting Started</a></li>
                                                    
                                                
                                            
                                                
                                            
                                        </ul>
                                    </li>
                                
                            
                                
                                    <li class="subfolders">
                                        <a href="#">Tutorials</a>
                                        <ul>
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-int-get-msg.html">Get Messages</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-int-conversation-md.html">Conversation Metadata</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-int-readaccept-events.html">Read/Accept events</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-int-authentication.html">Authentication</a></li>
                                                    
                                                
                                            
                                                
                                            
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-int-agent-profile.html">Agent Profile</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-int-post-survey.html">Post Conversation Survey</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-int-client-props.html">Client Properties</a></li>
                                                    
                                                
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-int-no-headers.html">Avoid ga, qasocket Headers</a></li>
                                                    
                                                
                                            
                                        </ul>
                                    </li>
                                
                            
                                
                                    <li class="subfolders">
                                        <a href="#">Samples</a>
                                        <ul>
                                            
                                                
                                                    
                                                        <li class="thirdlevel"><a href="consumer-int-js-sample.html">JavaScript Messenger</a></li>
                                                    
                                                
                                            
                                        </ul>
                                    </li>
                                
                            







                    
                        
                            
                                <li><a href="consumer-int-api-reference.html">API Reference</a></li>
                            
                        
                    
                </ul>
                
            
            
            
            
            
            
            
        
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