I took delivery of my M3 LR AWD the day before the 6% price cut. Annoyingly the only way to get credit for the cut was to return the car and order a new one. While that made (and still makes) little financial sense for Tesla, that's the route I took.



I returned on 3/1 and had to ask them for confirmation I even returned the car - they were happy to let me go with a "thanks, have a good one!" and no actual proof I had given the car back to them. I left with a letter having one sentence saying I returned the car w/ the VIN. I've reached out a few times and have heard nothing back about the return - status, how much they intend to give me, timeline. I've even had salespeople contact me about my new order; when they offer to "help" look at my return they just ghost me.



So, while you can return, the process is 100% a crappy black box. I have no idea when or how I will get my refund. I originally paid in full via check, so I was hoping the process would be easy and straightforward.



My personal opinion is this process will really hurt them as they move to close stores and go online only. It will only take a few publicized cases of return refunds taking 6+ weeks for it to get the attention of some buyers. The return policy is nice, but much less useful if you are stuck waiting for over a month and a half for your money back. While people have compared the online only model to Amazon, they are nothing alike. Amazon made people comfortable with online shopping by having (and still having) fast and awesome customer service. It's going to be hard for Tesla to make the average customer comfortable with purchasing a car online if the CS/CX is terrible.



I purchased a new M3, but that order is now stuck on my return it appears. Sigh.

Click to expand...