JOHN Lewis has banned a customer from all of its UK stores after he returned 12 "faulty" televisions.

Paul Chambers, 54, from Solihull, West Midlands, suffers from epilepsy and needed the goods to be "visually perfect".

4 Paul Chambers has been banned from all John Lewis stores and websites, including Waitrose Credit: BPM Media

Mr Chambers had spent £900 for the Samsung and Panasonic televisions he bought from the store over a three year period.

But he recalls experiencing a number of problems with all of them, including "ghosting, calibrating and pixelating".

John Lewis told Mr Chambers they were ending their business relationship with him because they were "unable to meet [his] service needs" and "could not meet [his] expectations", BirminghamLive reported.

Mr Chambers said: "Every time I have taken them back the staff have been very friendly so I was shocked to receive this letter.

4 In a letter, John Lewis said they were 'unable to meet his service needs' Credit: BPM Media

4 Paul will no longer be able to use his myJohn Lewis card after spending up to £900 on televisions from the store Credit: BPM Media

"They have banned me from every John Lewis in the country and I can't buy anything off them online."

The letter read: "In light of your recent enquiries we now feel it necessary, and prudent, to terminate our business relationship with you.

"This decision applies to all John Lewis Department stores, JohnLewis.com and Waitrose. This will take immediate effect.

4 John Lewis said they hope he will not visit any stores because they do not want to embarrass him by asking him to leave Credit: BPM Media

"Please be advised we shall not process any orders you attempt to place by telephone or online channels.

"We have taken this decision due to our firm belief that we are unable to meet your service needs, nor do we believe our range of products will meet your expectations.

"We would therefore ask you not to visit the Solihull store or any other John Lewis branch.

"If you do we shall ask you to leave immediately, we would not wish to embarrass you in this way so we would ask you to comply with this request.

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Mr Chambers said his friend kindly lent him his TV, but he would have liked to returned to the store, to purchase another.

A John Lewis spokesperson later defended their decision, and said: "We're sorry to hear Mr Chambers is disappointed.

"We always want to deliver the very best service for our customers, so we never take this kind of action lightly or without investigation."

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