Through nearly 20 years of constant change and disruption in the technology space, Vonage has been a leader. Now Vonage is leading through change once again, emerging as a B2B communications SaaS company for a new era.

Vonage, Nexmo, Tokbox, and NewVoiceMedia have come together as Vonage. The consolidation brings together leaders in Communications APIs, Unified Communications, and Contact Centers, to create the world's most flexible cloud communications platform. Together we make communications more flexible, intelligent, and personal, so our customers stay ahead.

Why this role matters

This role will support the Business Operations function through the analysis of data and trends about quality, revenue, profits, payments, fraud and client behaviour. It is a key role to help the team scale by allowing the Managers to turn data into insights and thus have an impact in the business side.

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What you'll do

Own part of the Business Intelligence framework for Business Operations (Create Reports, Verify data, Analyse data, Build presentations and Dashboards) with focus on Quality and Innovation functions.

Perform complex analysis: business cases, What If Scenarios and Forecasting.

Create Alerts for Internal and external stakeholders to maintain QoS.

Manipulate and transform data into insight to support the business

Identify and develop possible data sources that are not currently covered.

Provide Data analysis for other function stakeholders (Product, Marketing, Sales etc) to support cross-functional needs.

Perform operational day-2-day tasks and work towards automation.

What you'll bring

Some experience in a similar position.

Proficient in MS Office or Google equivalent data analysis Tools.

Experienced on Tableau Business Intelligence tool or similar.

Highly proficient in SQL.

Good Level on a scripting language (Python preferred).

Strong analytical skills.

Ability and willingness to work in a global, fast-paced environment.

Flexible, with the ability to adapt your working style to meet objectives.

Excellent communication and analytical skills.

Nice to have:

Project Management experience

Telecommunications industry exposure.

API and Cloud communications Industry exposure.

Degree level educated

What's in it for you

This a great opportunity to grow your career in a rapidly developing, successful and profitable organisation. Our API business is experiencing hyper growth and we have the structure, financial stability and culture to be able to maximise the opportunities this offers. We want smart people who like doing difficult things with like-minded colleagues, clear reward and recognition. In addition to providing career advancement opportunities and a collaborative work environment, Vonage provides great pay and benefits, including unlimited discretionary time off.