FAQs

Why should I follow your advice?

The behaviour change techniques we've put into the app come from UK and US government guidelines about the best way to help people stop smoking. These guidelines have been developed over many years and contain the advice that experts in these countries (and around the world) have found to help the most people. We regularly review the scientific evidence for updated guidance to make sure nothing has changed. These reviews happen four times a year, at the very least.

Why are we charging?

A version of Smoke Free will always be free to use. This version will be at least as good as the other free apps available. And we’ll keep improving it.

We’ll use the free app to learn what techniques help people stop smoking. You don’t have to take part in these experiments and can use the app fully and for free if you opt-out. If you take part, fantastic, that will make our evidence stronger and we'll publish this evidence so others can benefit. This means that just by using the app you’ll be helping more people quit smoking.

When we find what works we’ll put that into a version of the app that people can pay for if they want. The money we raise will go into improving Smoke Free and creating other apps that help people change their behaviour.

You don’t have to pay for Smoke Free. Our free app will contain the same features the other free apps do, plus it will be beautifully designed and a joy to use. But if you need more help you can pay a small sum for something that we can say with confidence is effective. And you’ll be helping us build the best damn behaviour change company in the world.

How do I cancel my subscription?

1. Launch the Settings app

2. Tap your name

3. Tap "iTunes & App Store"

4. Tap on your Apple ID > View Apple ID

5. "Subscriptions"

6. Tap the Smoke Free subscription

1. Open the Google Play Store

2. Tap Menu > Subscriptions

3. Find the Smoke Free subscription

4. Tap Cancel

The process may be a little different on your phone, but it won't be very different.

Can I change details about my smoking?

Just go to:

Help >> App Settings >> Change smoking data

Settings >> Smoking data

You'll be able to change the cost of your cigarettes, how many you smoke each day; things like that

Can I change my quit date?

Easily, if you go to:

Help >> App Settings >> Change quit date

Settings >> Change quit date

This will reset the amount of time you’ve been smoke free, the amount of money you’ve saved, how many cigarettes you haven’t smoked and any badges you may have earned.

How do I turn off or change the time of the reminders?

The reminders can be found in the Help tab of the app. You can stop them happening entirely, or change when they appear.

Help >> App settings >> Notifications

Settings

How do I change the currency settings?

[phone] Settings >> General >> Language & Region >> Region

[app] Settings >> Smoking data >> What's your currency?

What else can I change?

There's a good few options in the Help tab. Have a play around, you probably won't break anything.

Do I have to take part in the experiment to use the app?