Travel fees

There is no charge to transport service or support animals or their assistive devices, whether they are transported in the cabin or in the hold as checked baggage, or an oversized animal in cargo. An animal's kennel (whether empty or occupied) is considered an assistive device and does not incur baggage fee.

Baggage

Service or support animals do not count toward a passenger's carry-on allotment.

Airport restrictions

Some airports have additional state and local requirements for transporting emotional support/psychiatric service animals through their airport.

PBI

Palm Beach International Airport (PBI) requires emotional support/psychiatric service animals to be crated in the airport from lobby to gate.

GSP

Greenville Spartanburg Airport (GSP) requires emotional support/psychiatric service animals to be crated in the airport from lobby to gate.

JFK

Upon arrival to John F. Kennedy (JFK) Airport, all trained service and emotional support/psychiatric service animals arriving from an international pre-cleared station are required to clear TSA.



Hawaii Requirements

Service Animals may travel to Hawaii under certain conditions. Trained guide dogs and service dogs, only, are accepted with certain provisions, including making advanced arrangements and verifying availability.

Per HDOA, passengers must follow the steps outlined in the link above to come into Hawaii without quarantine. You may contact the HDOA at:

hdoa.hawaii.gov;, opens in a new window

808-483-7151

rabiesfree@hawaii.gov, opens in a new window

The service animal must be traveling with the passenger with a disability. All animals are inspected upon arrival in Honolulu International Airport (HNL) at the Animal Quarantine Holding Facility, which operates 9 a.m. - 3:30 p.m. daily

Passengers that have guide dogs or service dogs may request inspection at the HNL terminal between 8 a.m. - 4 p.m. if notified and approved by HDOA 7 days or more before travel

An emotional/psychiatric support animal (dogs or cats) traveling to or through Honolulu International Airport must meet the requirements and be approved by the 5-Day-Or-Less Quarantine program, opens in a new window. If the animal does not meet these requirements, it may possibly be quarantined for up to 120 days. Note: Because of the minimum amount of time needed to prepare a puppy or kitten to meet the requirements of the 5-Day-Or-Less program, the animal will need to be about 10 months old by the time preparations are complete.

For animals other than dogs or cats , the passenger must contact the Animal Control Disease Branch , opens in a new window at 808-837-8092 or 808-483-7106. The emotional support animal must meet the requirements and be approved by the Animal Control Disease Branch.

, the passenger must contact the Animal Control Disease Branch at 808-837-8092 or 808-483-7106. The emotional support animal must meet the requirements and be approved by the Animal Control Disease Branch. For travel to neighboring islands, the emotional support animal must meet the requirements and be approved by the Neighbor Island Program. , opens in a new window

Upon arrival at the airport, any documentation received from the Hawaii Department of Agriculture (HDOA), the Animal Control Disease Branch or the Neighbor Island Program. Delta documentation requirements also apply. Note: CES must document in the PNR that passenger has been advised of all required documentation.

Passengers traveling with emotional support/psychiatric service animals should arrange for their flights to arrive after 9 a.m. or by 3:30 p.m. Hawaiian time , opens in a new window , because it may take up to 1 hour for the airlines to transport an animal to the Airport Animal Quarantine Holding Facility. Animals arriving to the facility too early or after 3:30 p.m. will not be released at the airport that day.

, because it may take up to 1 hour for the airlines to transport an animal to the Airport Animal Quarantine Holding Facility. Animals arriving to the facility too early or after 3:30 p.m. will not be released at the airport that day. Passengers with emotional support/psychiatric service animals may request inspection at the Honolulu International Airport (HNL) terminal before 9 a.m. and after 3:30 p.m.; approval for the inspection is required by HDOA, 7 days or more before arrival.

For more information:



Hawaiian Department of Agriculture (HDOA)

Website: HDOA.Hawaii.gov

Phone: 808-483-7151; email: rabiesfree@hawaii.gov

Animal Control Disease Branch

Phone: 808-837-8092 or 808-483-7106