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A man broke into a house, and terrorized a father and his two young children.That man is now behind bars after a 911 dispatcher helped stop the dangerous situation - without ever speaking to anyone on the other end of the line.Mobile videoOperator Kim Riggle, who has only been with Metro Safe for two years, said she relied on her gut feeling at the start of the 17-minute call."The 911 operator most certainly did everything she was supposed to do," said Jody Duncan, spokesperson for Metro Safe.Riggle received the emergency call at 1 a.m. Wednesday and heard a commotion of what she believed was a home invasion. The caller didn't say anything."(She was) just listening. She didn't have any specific information, she just listened to what was going on in the background and that made the entire difference," said Duncan.As Riggle listened, she began working to find the address.The call came in as an open wireless call, meaning there was no address.Riggle used longitude and latitude information to dispatch police to Ormsby Court.Police found an 8-year-old girl hiding alone in the attic.She told police a man, identified as Elijah Carter, broke into the home, stole several items and started choking her 6-year-old brother.She said Carter threatened to kill them if he didn't get money.Police said Carter then forced the father, and son into a blue van and took off.Officers quickly caught up to the van just around the corner at a PNC Bank at 4th and Oak streets.Police found Carter trying to get the man to withdraw $200.Police said Carter tried to run, forcing them to use a stun gun.While Riggle is being praised for her work, operators said the young caller also did the right thing."(They) stayed on the line. They knew exactly what to do. They knew not to speak on the phone, but to keep that phone line open so we on this other end could hear that," said Duncan.Neighbors said the family moved into the courtyard in the last two weeks.Carter is expected in court Thursday.