THAMESDOWN Transport has announced it is scrapping its exact fare policy for customers travelling on the operator’s buses.

Currently, passengers using the operator’s services either have to pay using the exact coins, or face being overcharged for their ride.

New general manager Alex Chutter said: “Since Thamesdown became part of the Go Ahead Group, we have spent a lot of time talking to both our customers and our colleagues, to see how we can make travelling with us easier.

“It is clear to us that some potential customers may have chosen not to travel with Thamesdown in the past because they didn’t have the exact change for their journey.

“As a result of this feedback, we plan to rectify this as soon as possible, by moving away from the current exact fare policy. This will take effect over the coming weeks, whilst our team installs the equipment. During this time, we ask our customers to bear with us and bring the exact change with them.

“From Sunday, March 26, all our drivers will be ready and willing to issue change whenever required.

“This move is designed to make our buses more accessible, and is just one of the improvements we intend to introduce for our customers over the coming months.”

For more information visit thamesdown-transport.co.uk