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dict | sentiment
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dict | external_id
stringclasses 0
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value | vectors
dict |
|---|---|---|---|---|---|---|---|---|---|
I was contacted by a seller with a message that they never received my money. I am 100% sure it was taken from my account so I definitely need this sorted out soon. | [] | [
"receiving_money"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.36443841457366943,
"agent": null
} | null | {} | {
"test_vector": null
} |
what happens to the funds if a merchant refuses the payment | [] | [
"declined_card_payment",
"pending_card_payment",
"receiving_money",
"reverted_card_payment?"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4069198668003082,
"agent": null
} | null | {} | {
"test_vector": null
} |
I am attempting to make a purchase online, but my card is not working. I know there are funds available, is this an issue on the banks end? | [] | [
"balance_not_updated_after_bank_transfer",
"card_not_working"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3543817400932312,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why was my card payment cancelled? | [] | [
"cancel_transfer",
"pending_card_payment",
"reverted_card_payment?"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3700488209724426,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why has my card payment been reverted? | [] | [
"reverted_card_payment?",
"top_up_reverted"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4111250340938568,
"agent": null
} | null | {} | {
"test_vector": null
} |
There must be an issue, why has my card been cancelled? | [] | [
"cancel_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3694460690021515,
"agent": null
} | null | {} | {
"test_vector": null
} |
I bought something and the money appeared back into my account? Why? | [] | [
"receiving_money",
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.353049099445343,
"agent": null
} | null | {} | {
"test_vector": null
} |
My account shows the card payment cancelled. | [] | [
"cancel_transfer",
"pending_card_payment",
"reverted_card_payment?",
"terminate_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3663330376148224,
"agent": null
} | null | {} | {
"test_vector": null
} |
I'm not sure why my card payment was cancelled, can you find out why? | [] | [
"cancel_transfer",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.37471824884414673,
"agent": null
} | null | {} | {
"test_vector": null
} |
What is the reason that my card payment was cancelled? | [] | [
"cancel_transfer",
"pending_card_payment",
"reverted_card_payment?"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3762780427932739,
"agent": null
} | null | {} | {
"test_vector": null
} |
Hi, I would like to file a claim for an inquiry. I am a frequent customer of the company in question and have never had any issue with my purchases, payments, or otherwise. However, the price deducted for an item I purchased a couple of weeks ago has been returned to my checking account. Was there an issue with my payment? The item has already been delivered to me. | [] | [
"direct_debit_payment_not_recognised"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.35667088627815247,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why was my card payment reverted? | [] | [
"reverted_card_payment?",
"top_up_reverted"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4117615222930908,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why does the app revert a payment? | [] | [
"exchange_via_app",
"reverted_card_payment?",
"top_up_reverted"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.38160574436187744,
"agent": null
} | null | {} | {
"test_vector": null
} |
I did a payment but the app reverted it | [] | [
"exchange_via_app",
"reverted_card_payment?",
"top_up_reverted"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.36746901273727417,
"agent": null
} | null | {} | {
"test_vector": null
} |
What happens if a merchant doesn't accept a payment? | [] | [
"card_acceptance",
"card_payment_not_recognised",
"declined_card_payment",
"pending_card_payment"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.36827218532562256,
"agent": null
} | null | {} | {
"test_vector": null
} |
There was a canceled payment for my card. | [] | [
"cancel_transfer",
"pending_card_payment"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37675708532333374,
"agent": null
} | null | {} | {
"test_vector": null
} |
My transaction to pay for an item was returned to my account. | [] | [
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38092586398124695,
"agent": null
} | null | {} | {
"test_vector": null
} |
Someone stopped my payment | [] | [
"card_payment_fee_charged",
"card_payment_not_recognised",
"pending_card_payment",
"reverted_card_payment?",
"terminate_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3871709704399109,
"agent": null
} | null | {} | {
"test_vector": null
} |
If my card payment is cancelled, what should I do? | [] | [
"cancel_transfer",
"pending_card_payment"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38435494899749756,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why has payment been returned? | [] | [
"receiving_money",
"reverted_card_payment?",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.37808436155319214,
"agent": null
} | null | {} | {
"test_vector": null
} |
What kind of cash machines would allow me to change my PIN? | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.35094937682151794,
"agent": null
} | null | {} | {
"test_vector": null
} |
Where do I change my PIN? | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3735426962375641,
"agent": null
} | null | {} | {
"test_vector": null
} |
Is the bank the only place I can change my PIN> | [] | [
"change_pin",
"top_up_by_bank_transfer_charge"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3479940593242645,
"agent": null
} | null | {} | {
"test_vector": null
} |
If I am overseas, how do I change my pin? | [] | [
"change_pin",
"country_support"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4070647060871124,
"agent": null
} | null | {} | {
"test_vector": null
} |
Can i change my PIN at the ATM? | [] | [
"atm_support",
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3423064053058624,
"agent": null
} | null | {} | {
"test_vector": null
} |
How might I change my PIN? | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3703325688838959,
"agent": null
} | null | {} | {
"test_vector": null
} |
I would like to change my PIN but I am not currently in the country. | [] | [
"change_pin",
"country_support"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38533708453178406,
"agent": null
} | null | {} | {
"test_vector": null
} |
I would like to change my card PIN. | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.35860729217529297,
"agent": null
} | null | {} | {
"test_vector": null
} |
I want to set a new PIN | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3665837347507477,
"agent": null
} | null | {} | {
"test_vector": null
} |
I desperately need to change my PIN, but I'm overseas on vacation right now. How can I do this? | [] | [
"change_pin",
"country_support"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37068745493888855,
"agent": null
} | null | {} | {
"test_vector": null
} |
I need a new Pin how do I go about that? | [] | [
"change_pin",
"pin_blocked"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3640437126159668,
"agent": null
} | null | {} | {
"test_vector": null
} |
Is there a location near me that i can change my PIN? | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.34672802686691284,
"agent": null
} | null | {} | {
"test_vector": null
} |
In what ATM can I change my pin? | [] | [
"atm_support",
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.36014828085899353,
"agent": null
} | null | {} | {
"test_vector": null
} |
I'd like to make a new PIN selection. | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.40105170011520386,
"agent": null
} | null | {} | {
"test_vector": null
} |
How do I set a new pin? | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3667139410972595,
"agent": null
} | null | {} | {
"test_vector": null
} |
How do I update my PIN to a new number? | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.37135228514671326,
"agent": null
} | null | {} | {
"test_vector": null
} |
How can I change my Tholepin ? | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.36073020100593567,
"agent": null
} | null | {} | {
"test_vector": null
} |
My new pin needs to be set. | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3879954516887665,
"agent": null
} | null | {} | {
"test_vector": null
} |
I want to choose a different PIN. | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3671127259731293,
"agent": null
} | null | {} | {
"test_vector": null
} |
I would like to change my pin. | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3627760708332062,
"agent": null
} | null | {} | {
"test_vector": null
} |
Am I able to change my PIN at any cash machines? | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.35014182329177856,
"agent": null
} | null | {} | {
"test_vector": null
} |
I am travelling for two more weeks but really need to change my PIN asap. What do I do? | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37780439853668213,
"agent": null
} | null | {} | {
"test_vector": null
} |
I need to change my PIN. Can I do that at a cash machine? | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.35670167207717896,
"agent": null
} | null | {} | {
"test_vector": null
} |
Do cash machines let me change my pin? | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3421235978603363,
"agent": null
} | null | {} | {
"test_vector": null
} |
How do I change my PIN? | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37466326355934143,
"agent": null
} | null | {} | {
"test_vector": null
} |
I need to change my PIN. | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3750498294830322,
"agent": null
} | null | {} | {
"test_vector": null
} |
May I receive a different card pin | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3855527937412262,
"agent": null
} | null | {} | {
"test_vector": null
} |
What do I need to do to change my PIN? | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.39073649048805237,
"agent": null
} | null | {} | {
"test_vector": null
} |
Help me set up a new PIN? | [] | [
"change_pin",
"pin_blocked"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3638899624347687,
"agent": null
} | null | {} | {
"test_vector": null
} |
Which cash machines will allow me to change my PIN? | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3514057993888855,
"agent": null
} | null | {} | {
"test_vector": null
} |
I am in Austria right now. I need to change my PIN ASAP, so can I still do this from here? | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3905502259731293,
"agent": null
} | null | {} | {
"test_vector": null
} |
Where can I find instructions to change my PIN? | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.35555222630500793,
"agent": null
} | null | {} | {
"test_vector": null
} |
I need to change my pin but I am on the road. | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.39556050300598145,
"agent": null
} | null | {} | {
"test_vector": null
} |
How do I update the PIN on my account? | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38015830516815186,
"agent": null
} | null | {} | {
"test_vector": null
} |
I need a new PIN. | [] | [
"change_pin",
"pin_blocked"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3662770986557007,
"agent": null
} | null | {} | {
"test_vector": null
} |
Show me how to change my pin? | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.35780611634254456,
"agent": null
} | null | {} | {
"test_vector": null
} |
Please tell me which cash machines will allow me to change my pin. | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.35341593623161316,
"agent": null
} | null | {} | {
"test_vector": null
} |
What steps do I need to take to change my card PIN? | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37974628806114197,
"agent": null
} | null | {} | {
"test_vector": null
} |
How to change the PIN on my card? | [] | [
"change_pin"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3616914451122284,
"agent": null
} | null | {} | {
"test_vector": null
} |
How can I change the PIN? Do I have to go to a real bank? | [] | [
"change_pin",
"top_up_by_bank_transfer_charge"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3667251467704773,
"agent": null
} | null | {} | {
"test_vector": null
} |
I've tried numerous times to submit a transfer of funds. Why isn't it going through? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3520805239677429,
"agent": null
} | null | {} | {
"test_vector": null
} |
I've transferred money before without issue but now I am encountering an error stating that it isn't possible. Why is that? | [] | [
"failed_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3778049051761627,
"agent": null
} | null | {} | {
"test_vector": null
} |
I am not able to do a transfer to an account | [] | [
"transfer_into_account",
"unable_to_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.39482590556144714,
"agent": null
} | null | {} | {
"test_vector": null
} |
I was unable to make a transfer to another account. | [] | [
"transfer_into_account",
"unable_to_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4030224680900574,
"agent": null
} | null | {} | {
"test_vector": null
} |
I had a transfer blocked | [] | [
"pending_transfer",
"pin_blocked"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.45874565839767456,
"agent": null
} | null | {} | {
"test_vector": null
} |
Can you please help me with this exchange? I am trying to get crypto and the app won't let me. | [] | [
"exchange_via_app"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.40805163979530334,
"agent": null
} | null | {} | {
"test_vector": null
} |
How do I do a successful transfer to an account? | [] | [
"failed_transfer",
"terminate_account",
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3771793842315674,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why did I get a message saying that my transfer is not possible? I have done this before no problem. Please fix. | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.40963831543922424,
"agent": null
} | null | {} | {
"test_vector": null
} |
Hey I want to buy some crypto but the app doesn't allow me to! What's the issue, I really want to exchange this | [] | [
"exchange_via_app"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4014413058757782,
"agent": null
} | null | {} | {
"test_vector": null
} |
I tried to transfer money but it said it wasn't possible? I've done this before and it worked why isn't it working now? | [] | [
"card_not_working",
"receiving_money"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.374918133020401,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why can't I transfer to a beneficiary? | [] | [
"beneficiary_not_allowed",
"transfer_not_received_by_recipient"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.39782607555389404,
"agent": null
} | null | {} | {
"test_vector": null
} |
I am having problems transferring to a beneficiary. | [] | [
"beneficiary_not_allowed"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4076397120952606,
"agent": null
} | null | {} | {
"test_vector": null
} |
What's the deal with no cryptocurrency on your app? | [] | [
"exchange_via_app"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.36878037452697754,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why isn't my transfer not going through? I keep getting an error message. | [] | [
"card_not_working",
"failed_transfer",
"unable_to_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4100548326969147,
"agent": null
} | null | {} | {
"test_vector": null
} |
What are the rules for transferring to a beneficiary? | [] | [
"beneficiary_not_allowed"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4123104214668274,
"agent": null
} | null | {} | {
"test_vector": null
} |
Can I transfer money to a beneficiery? | [] | [
"beneficiary_not_allowed",
"receiving_money"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4054112136363983,
"agent": null
} | null | {} | {
"test_vector": null
} |
I have tried transferring money numerous times. All I keep getting is an error message. Can you tell me what is going on and how this van be fixed? | [] | [
"failed_transfer",
"unable_to_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.36809486150741577,
"agent": null
} | null | {} | {
"test_vector": null
} |
I have a cryptocurrency exchange that won't go through. Please help me process it. | [] | [
"exchange_charge"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4308556914329529,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why wasn't I able to transfer to another account? | [] | [
"transfer_into_account",
"unable_to_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.41879647970199585,
"agent": null
} | null | {} | {
"test_vector": null
} |
The money would not transfer to a beneficiary. | [] | [
"beneficiary_not_allowed"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.42882275581359863,
"agent": null
} | null | {} | {
"test_vector": null
} |
How come I'm not allowed to transfer funds right now? I just keep getting an error message. | [] | [
"beneficiary_not_allowed"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3675316274166107,
"agent": null
} | null | {} | {
"test_vector": null
} |
I couldn't do a transfer to an account | [] | [
"transfer_into_account",
"unable_to_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.39044320583343506,
"agent": null
} | null | {} | {
"test_vector": null
} |
A transfer to an account was not allowed | [] | [
"beneficiary_not_allowed",
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.41715842485427856,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why did I receive an error message saying that my transfer was not possible? | [] | [
"failed_transfer",
"unable_to_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3912253677845001,
"agent": null
} | null | {} | {
"test_vector": null
} |
Explain why I can't do a transfer to a beneficiary. | [] | [
"beneficiary_not_allowed",
"transfer_not_received_by_recipient"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38838133215904236,
"agent": null
} | null | {} | {
"test_vector": null
} |
My transfer to beneficiary didn't go through | [] | [
"beneficiary_not_allowed"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.41918861865997314,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why isn't my transfer going through? I get a message saying it's not possible. I've had no issues in the past. | [] | [
"card_not_working",
"pending_transfer",
"transfer_into_account",
"transfer_not_received_by_recipient"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.42044806480407715,
"agent": null
} | null | {} | {
"test_vector": null
} |
I couldn't make a transfer to a beneficiary! | [] | [
"beneficiary_not_allowed"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.36459705233573914,
"agent": null
} | null | {} | {
"test_vector": null
} |
My beneficiary has been denied, is this normal? | [] | [
"beneficiary_not_allowed"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3780946731567383,
"agent": null
} | null | {} | {
"test_vector": null
} |
I am trying to exchange crypto and it's not working. Tell me how to fix this. | [] | [
"card_not_working",
"exchange_charge"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4371216595172882,
"agent": null
} | null | {} | {
"test_vector": null
} |
The account transfer I was trying to do failed. | [] | [
"failed_transfer",
"top_up_failed",
"transfer_into_account",
"unable_to_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.36499157547950745,
"agent": null
} | null | {} | {
"test_vector": null
} |
My beneficiary is not allowed, please may I have answer as to why this is? | [] | [
"beneficiary_not_allowed"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3878152072429657,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why couldn't I do a transfer to a beneficiary? | [] | [
"beneficiary_not_allowed"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38542646169662476,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why would i not be able to do a transfer to a beneficiary? | [] | [
"beneficiary_not_allowed",
"transfer_not_received_by_recipient"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3900972008705139,
"agent": null
} | null | {} | {
"test_vector": null
} |
I want to transfer money to a beneficiery. Why can't I? | [] | [
"beneficiary_not_allowed"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3931223154067993,
"agent": null
} | null | {} | {
"test_vector": null
} |
Can you help with a transfer to an account | [] | [
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.36197102069854736,
"agent": null
} | null | {} | {
"test_vector": null
} |
why isnt my account allowing transfers | [] | [
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.41289061307907104,
"agent": null
} | null | {} | {
"test_vector": null
} |
I want to buy cryptocurrency, but your app doesn't let me. Why? | [] | [
"exchange_via_app"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.35797932744026184,
"agent": null
} | null | {} | {
"test_vector": null
} |
i tried to make a transfer to a beneficiary and it didn't go through | [] | [
"beneficiary_not_allowed"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.41206979751586914,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why was a transfer to an account not allowed? | [] | [
"beneficiary_not_allowed",
"transfer_into_account",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4174627959728241,
"agent": null
} | null | {} | {
"test_vector": null
} |
Subsets and Splits