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Problem Statement: How can I configure for debug information for the DMCplus Context Server?
|
Solution: To configure debugging for the DMCplus Context Server:
Go to Program Files/AspenTech/Cim-Io/IO/dmcp
Open cimio_dmcp.cfg with notepad
Locate DebugLevel and change from the default setting of 0 to 8
Save cimio_dmcp.cfg
Restart the DMCplus Context Server from the Services Panel.
Perform the activity suspected of causing issue, perhaps an update to a controller from DMCplus Manage, or perhaps the collection from Maker.
Collect the debug files from the Program Files/Aspentech/Cim-IO/IO/dmcp/log directory
Open cimio_dmcp.cfg with notepad
Locate DebugLevel and change from 8 back to 0
Save cimio_dmcp.cfg
Restart the DMCplus Context Server from the Services Panel
Keywords: None
References: None
|
Problem Statement: How can I overcome a 2147220736 run time error when trying to open maker?
After installing the APC Software you are only able to start Aspen Watch Maker with the account you used in the installation and you get the following error if you use other account:
|
Solution: There are several reasons why we might encounter this internal error and the number sequence does not give us much information. Please try these options:
- If you are using a network or token license system, make sure that the account you are using is part of the administrators group in the license server.
- Follow the steps fromSolution 111596 and register the STRGXI2.DLL
- Go to ADSA Client Configuration Tool in the Aspen Watch server and if you are using DCOM protocol verify that you can perform a test successful, if you have the following error:
Then you need to properly configure your DCOM settings for the account you are using. We recommend changing to Web Service protocol.
If you tried all of the above options and the problem still persist contact AspenTech Support and collect the version number of the software from Help/About Maker.
Keywords: Aspen Watch Maker
ADSA
References: None
|
Problem Statement: Are the CPU and Elapsed Time parameters for a controller application historized in Aspen Watch? If not, can these be historized and how?
|
Solution: DELTAT and DELTACPU are the attributes that correspond to the CPU and Elapsed time values. These values are not automatically historized in AspenWatch as the value for these parameters is directly obtained from DMCplus Context.
It is possible to historize them by manually setting up Miscellaneous Tags in Aspen Watch. This will require configuring an additional IODEV logical device that reads from DMCplus Context as the default IO-device (IODMCP) configured for DMCplus Context cannot be used in Aspen Watch. Refer toSolution 135706 for information on setting up additional IODEV logical devices to use with DMCplus Context.
Once an IODEV logical device is added and configured to read from DMCplus Context, the CPU (DELTACPU) and Elapsed (DELTAT) Time parameters can be accessed using the following Cim-IO tagname syntax:
M <controller_name> DELTACPU
M <controller_name> DELTAT
Cim-IO Test API can be used to check these values. In Test API use the newly defined IODEV logical device that connects to DMCplus Context Cim-IO server (CIMIODMCP) and use the tag name in the format mentioned above.
Keywords: Elapsed Time
CPU Time
DELTAT
DELTACPU
AspenWatch Maker
References: None
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Problem Statement: Why am I getting the error Error creating record: when I run Install Database Configuration or AspenWatch Maker, with V8.0?
|
Solution: This error is the result of a change in how IP21 is checking licensing against requested activities, along with a change in the license key configuration. The SLM_IP21_Embedded entry is being set automatically to 8, for AspenWatch.
If PIDWatch and / or RTOWatch are also licensed, this number could raise to 16 or 24, 8 licenses for each product.
500 records will consume 1 embedded key if using a Perpetual key, and 4000 records will consume 1 token license.
The work around for this issue, is to Stop the IP21 database, go to the IP21 Administrator, select the database, right click and go to Properties. Select the Record Utilization tab.
Looking at the Licensed Points, you will notice the common setting of 66000 total points. You may notice the large difference in the total points and used points. The recommendation is to reset the licensed Points to something smaller, perhaps 500. Save the change and restart the IP21 database.
Retry the Install Database Configuration utility or AspenWatch Maker.
Since the Install Database Configuration utility should be run after any install or update, it is very likely it is this utility that will generate the error. It is this utility that creates the AspenWatch records and updates any procedures, etc when an update is done.
Keywords:
References: None
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Problem Statement: There are some 3rd party applications that can cause Aspen VBA components to be overwritten thus causing Aspen Tag Browser and Excel Add-in to break.
This Knowledge Base article contains an attachment, VBA_Install.zip, that reinstalls VBA version 2004.2.
|
Solution: Please download the attached file, VBA_Install.zip, and install the contents on the problem computer by running setup.exe.
Keywords: VBA core components
file corruption
overwrite
re-install
References: None
|
Problem Statement: How do I fix Unable to write value.** Record will be too large ** errors when running the IDC utility for AspenWatch?
|
Solution: The Install Database Configuration (IDC) Utility runs a list of SQL scripts to update the IP21 database using the snapshot and history files that were imported from an earlier installation. Errors such as Unable to write valuea?|.** Record will be too large ** occur because of the way the SQL scripts are written. The variables in these scripts can only handle a certain range of data and number larger than these values would result in the write errors. One way to fix these errors would be to open up the IP21 database, navigate to the record that results in the error and change the value of the parameter to a value that would be in the range that can be accommodated by the SQL scripts. Please note that changing this value means you are modifying the history data. Caution should therefore be exercised when modifying the value.
Consider the message below as an example of the error-
Unable to write 'A 386'
A to the field: 'C03_CONSTRAINT AW_NUM_EVENTS'
** Record will be too large **
C03_CONSTRAINT is a record that keeps count of the number of instances of the controller hitting new constraint limits. IDC was unable to write to the database the value of C03_CONSTRAINT AW_NUM_EVENTS because the value of the record was too large. The record for C03_CONSTRAINT AW_NUM_EVENTS is a record that is created each time the controller calculations hits a new constraint limit. To correct this, you need to open IP21, locate and select C03_CONSTRAINT and reset the value in the AW_NUM_EVENTS field to a smaller number (say zero). This will reset the record and any new instances of the controller hitting the limits will be recorded once the controllers start collecting. Changing the records to a lower value will now help the IDC run without any write errors.
Keywords: Install Database Configuration Utility
AspenWatch
write 'A 386'
References: None
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Problem Statement: How do you generate custom reports with only specific MVs and/or CVs selected?
|
Solution: 1. The Specify Variable Priority section allows to filter variables that will be included in the report.
1.1 Go to Aspen Watch Maker Tools menu / Specify Variable Priority, in the window there are two buttons: Application and Variable Type. Here you need to assign priorities to your controller?s variables.
2. In the Tools Menu / Report Management / Define Report Section window select the desired applications.
3. In the same window configure the report section with the filter options:
3.1 Include priority >= (greater than or equal to) ? Select this check box.
3.2 Drop-down list of priority levels ? Here is where you need to ?play? with the options, let?s say that you have marked as `High? the CV that you are interested, then select `High? in the list.
For example, two controllers were selected among all the available controllers, it was added the CV section to the report, specified the wanted variables as high and set the filter for high.
It?s also recommended to reviewSolution 135707 How do you generate separate custom reports for each sub-controller with only specific MVs and CVs selected?
Keywords: Aspen Watch Maker, Custom Reports, Specific Variables
References: None
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Problem Statement: The following error message appears when trying to generate a report using the Aspen SQLplus web based application or Aspen Watch.
Server Error in `/SQLplus? Application.
Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.
Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a ?web.config? configuration file located in the root directory of the current web application. This <customErrors> tag should then have its ?mode? attribute set to ?Off?.
<!-- Web.Config Configuration File -->
<configuration>
<system.web>
<customErrors mode=?Off?/>
</system.web>
</configuration>
Notes: The current error page you are seeing can be replaced by a custom error page by modifying the ?defaultRedirect? attribute of the application?s <customErrors> configuration tag to point to a custom error page URL.
<!-- Web.Config Configuration File -->
<configuration>
<system.web>
<customErrors mode=?RemoteOnly? defaultRedirect=?mycustompage.htm?/>
</system.web>
</configuration>
|
Solution: The Custom Error feature is a security option that allows Administrators to limit the amount of detailed information that appears in the error messages.
The Custom Errors setting can be altered by changing the Custom Errors Mode in the Web.Config file located at C:\inetpub\wwwroot\AspenTech\SQLplus on the IP.21 server.
You have tree options for the custom error messages:
1) On: Enables custom error on ALL machines. This setting shows friendly/generic error messages (Prevents the display of folder structures to increase security)
2) Off: disables custom errors. ALL machines will show full/normal error messages. (file names and structures are shown in error messages)
3) RemoteOnly: allows normal errors messages ONLY if Aspen SQLplus is run on the server; BUT shows custom errors when Aspen SQLplus is run on client/remote workstations. (Set this way for security purposes).
Change the <customErrors mode=?Off?/> to see the detailed error message and send it to support.
** Note: After modifying the Web.config file, you must restart IIS.**
Keywords: Aspen Watch Reports
Aspen SQLplus
Web.Config
References: None
|
Problem Statement: What can be done to address the IP.21 Server, minimum number of IP.21 point licenses message?
|
Solution: Here is a suggestion regarding the IP21 license issue.
First step is to check the point count on the IP21 database.
Start IP21, then go to the IP21 Administrator, right click on the system/machine name, right click, then Properties, and then the Record Utilization tab. Make note of the Licensed Points Used and the Total. You will want to reconfigure for a number slightly more than the Used Licensed Points. You will NOT modify this here.
Second step is to STOP IP21, then return to the IP21 Administrator, right click on the system/machine name and then go to the Set Point Count. This is where you will reset the number of points to slightly more than the points being used.
You can also, from right clicking on the system / machine name, select Set License Key Type. For use with AspenWatch, this should be set to Embedded.
Keywords:
References: None
|
Problem Statement: This knowledge base article describes the sort order used by the Attribute list in the Aspen Process Data Add-in.
|
Solution: It is not possible for the user to control the sort order of the Attribute list. The sort order is determined internally by the client application. The attribute fields are returned in the following order:
1. Pre-defined fields needed by Aspen Process Explorer
2. Map fields
3. All fields from the record.
Keywords: Excel
addin
References: None
|
Problem Statement: Can the Reconcile feature available in Aspen Plus also be used in Aspen Plus Dynamics?
|
Solution: It is possible to use the Reconcile feature of any stream in case of Aspen Plus Dynamics. Similar to Aspen plus, the Reconcile feature will copy any results as input variable. To do this, the Reconcile Script needs to be used.
Please follow the steps:
1. Right click on the stream after simulation run is complete
2. Click on Reconcile option of Script. This will make Script to initialize all of the feed stream variables based upon the results from previous run.
Key Words
Dynamic Simulation, Reconcile, Input, Script.
Keywords: None
References: None
|
Problem Statement: The attached A+ run solves without problems. When the file is exported to AD as flowdriven there are a number of errors.
The first error is as follows:
TRANSLATING BLOCK M417 of TYPE FLASH2:
1879: ERROR: Variable MOLEFLMX is undefined
1879: One or more items of result data are missing. Please re-run the simulation and try again.
1879: FATAL ERROR: Aborting procedure C:\Program Files\AspenTech\Aspen Dynamics 2004.1\Ast\FLASH2.TBL
|
Solution: User has specified Include Streams in Setup report options - and the list excludes a couple of streams including TO-M417B - the feed stream to the flash that's failing to export.
To resolve, do not use include/exclude streams with AD.
Note that you should not use the include/exclude blocks options (under Setup report options) as this will cause similar problems.
You should also make sure the option Total mass and energy balance is checked on the Setup, Report Options, Blocks sheet.
This kind of problem can be easily detected by checking if the streams or blocks show the results of the simulation. When those options are used, some result forms will not show any data.
Keywords: CQ00098541 : Deferred for a future release
References: None
|
Problem Statement: When modeling electrolytic processes, one is limited to using the apparent component approach when exporting the simulation from Aspen Plus to Aspen Dynamics. Since the true species e.g. [H+] is not reported, how can one create a pH controller in Aspen Dynamics?
|
Solution: There are several stream variables not calculated or reported by default in Aspen Dynamics. These variables can be activated from the stream sensor tool in Aspen Dynamics. This is done by selecting and right-clicking on the stream for which you want to have the pH available. From the forms option on the right-click menu, choose the configure form. On the configure form, click the stream sensor button. Then on the stream sensor form, check the box to turn it on and choose the appropriate property.
Once the stream sensor is active, the calculated property will be available as a variable which can be used as the process variable to say a PIDIncr controller.
Keywords: pH, pOH, chemistry
References: None
|
Problem Statement: I change the tabular or polynomial data of my performance curve during the dynamic run, however no change is observed. Why? This is puzzling because if I do the same change for an initialization run, then the change is effective.
|
Solution: The pump polynomial coefficients (and performance curve data) cannot be changed on the fly in a dynamic run. The reason for this is that the pump characteristic is calculated in a procedure call which loads all the parameters in workspace during a precall and subsequently accesses the workspace during the simulation. This improves the performance of the pump calculations. When you change coefficients on the fly in a dynamic run, it has no effect because the new values are not loaded into workspace. An initialization run does do a precall and thus updates the workspace.
This applies to other performance curves such as in Compr, MCompr and Valve.
Keywords: None
References: None
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Problem Statement: When will localization kit for Aspen InfoPlus.21 v.2006.5 become available?
|
Solution: Version 2006.5 of Aspen InfoPlus.21 is not localized. It will be localized in a service pack for 7.1 which will come out after 7.1 is released (this may happen tentatively in June 2009).
Keywords: Localization kit, version 2006.5
References: None
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Problem Statement: Using ATUserEntry function to write data into InfoPlus.21 database does not write to fixed area of the record.
|
Solution: When the data to be written to the database has a timestamp associated with it, the data will be written into the history repeat area of the record and will not be written to the fixed area of the record.
The screen capture below shows the resulting output when data is written to the database with a timestamp specified. As can be seen in the resulting output from the query, the fixed area fields (IP_INPUT_TIME and IP_INPUT_VALUE) are empty since it is a newly created record. However the fields in the history repeat area are updated with the data that was written using the ATUserEntry function.
The screen capture below shows the resulting output when data is written to the database without a timestamp specified. As can be seen in the resulting output from the query, the fixed area fields (IP_INPUT_TIME and IP_INPUT_VALUE) are populated with the data written using the ATUserEntry function as well as the history repeat area fields (IP_TREND_TIME and IP_TREND_VALUE).
Recommendation: use ATUserEntry without specifying entry timestamp.
Keywords: ATUserEntry
fixed area
history repeat area
References: None
|
Problem Statement: How to open a Aspen Process Explorer graphic maximized in Process Explorer
|
Solution: By default Aspen Process Explorer Graphics display in a window within Aspen Process Explorer. If a maximized view is required then add the Graphic to a Workspace following the steps below.
1. Open the graphic file in Aspen Process Explore and maximize it
2. Click Workspace and select Save Workspace As and name the new workspace
3. Close Aspen Process Explorer
4. Open the new workspace in Aspen Process Explorer
Keywords:
References: None
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Problem Statement: I am unable to get access to the Add-in help within Excel using the new COM Add-ins. When I press F1 I only get access to the built-in Excel help, how can I get to the Add-in help?
|
Solution: To be able to get access, you must first open Excel 2010 and ensure the Add-ins are loaded. Since the Help function is context based, you need to initiate a context window within the Add-in. For demonstration purposes the Aspen Configuration Add-in is used:
Select the Aspen Configuration Add-in:
Then click on the Manage Records button which will open a new Window as shown:
Ensure that this new Window is active by clicking the Window until the title bar changes to the active colour chosen for your Windows theme and then press the F1 button on your keyboard. This will then launch the context-based help for the specific Add-in selected:
Keywords: Excel Addin Help
Help file
References: None
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Problem Statement: Excel Add-Ins (actual data) has timestamps without data.
|
Solution: If your output does not include the status along with the value and timestamp, the data with bad statuses will not be shown. This can be fixed by adding the status to the output (Aspen -> Process Data -> Get Data ->Trend/Aggregate data -> Settings -> Output -- check the Status box and select the As text button.)
Keywords: excel
blank
cell
no data
References: None
|
Problem Statement: This knowledge base article provides an example Visual Basic program which uses the Aspen Process Data Automation Interface to retrieve history data from Aspen InfoPlus.21.
|
Solution: This can be accomplished using the History Query object. Sample code which retrieves data through the History Query object is shown below.
'------------------
'Gets data for the past hour
With myTag.History.Query
.EndTime = Now()
.BeginTime = DateAdd(h, -1, myTag.History.Query.EndTime)
.Type = apdInterpolated 'can also use apdActual, etc.
.Method = apdValue
.Field = ip_trend_value
.Outsiders = True
.Start = apdStartTime
End With
myTag.History.Read (False)
Do While myTag.History.QueryStatus.Status = apdQueryEndMoreData
myTag.History.Read (False)
Loop
'-----------
A working example contained in an Aspen Process Explorer Visual Basic form is attached.
Keywords: API
References: None
|
Problem Statement: Error opening a plot in Process Explorer:
Failed to open document
Unspecified error
The problem is often complicated by the fact that the plot will open on some PC's and not on others.
|
Solution: Any reference to Tools\Visual Basic\Macro made while a trend is being created or edited will cause the inclusion of VBA references into the .apx file when it is saved, even if all you do is issue a Cancel rather than actually creating a macro.
Among the references within such .apx files are references to the AtBasicPlots.ocx control and the file that contains the cached information for this control.
It seems to be the latter reference that causes the problem where the logged in user has never done an operation that causes the creation of the cached ocx information.
The result will be that a trend plot .apx file with VBA references will not open successfully and you will get the Unspecified Error message box.
To get around the problem:
1. Choose File | New
2. Choose Tools | Visual Basic | Design Mode to open the VBA environment.
3. Open the problem plot.
4. The plot should open OK. Resave the plot. The plot should experience no further problems.
You will not need to do this every time you want to open the problem Process Explorer .apx file.
Keywords: None
References: None
|
Problem Statement: Microsoft Excel 含有固定的process data add-in功能的保存路径(例如 ='C:\apps\OFFICE97.E01\OFFICE\LIBRARY\AtData.xla'!ATGetTrend)。因为这个原因Excel Add-In功能可能不能正常使用。 例如生成Excel Add-In 文件是在一台机器，但是运行此文件获取数据时在另一台机器。
这样的问题还会发生在如下情况。
一个Excel Add-In文件在一台机器上生成，然后把这个文件拷贝到网络路径中。但是此后在生成此Excel文件的机器上无法打开此文件(错误信息提示无法找到AtData.xla)。
然而生成Excel Add-In 文件并保存时，选则另存为指定到网络路径，那么打开此文件就不会出现如上错误。
|
Solution: Excel需要AtData.xla文件保存到指定的路径中。为了能够让此功能正常使用，Process data add-in(AtData.xla)文件必须保存到Excel Library文件夹下(\program files\microsoft office\office\library)
当生成Excel Add-In文件时AtData.xla文件必须保存到正确的文件夹下，否则会出现如上面描述的问题。
因此为了能够把Process data add-in安装在正确的位置上，Microsoft Excel必须在安装Aspen Process Explorer之前安装在系统上。
Changes
对于不同版本的Microsoft Excel 如 Microsoft Excel version XP, 2003 和 2007, library 文件夹路径如下:
Excel Version XP: '\program files\microsoft office\office10\library'
Excel Version 2003: '\program files\microsoft office\office11\library'
Excel Version 2007: '\program files\microsoft office\office12\library'
如果AtData.xla保存在不同于上面Library文件夹时，需要删除此文件并重新保存到上面列举的Library文件夹下。
Keywords: 路径
文件夹
共享
CN-
References: None
|
Problem Statement: V7.1 introduced Previous Graphic / Next Graphic buttons in the Process Explorer toolbar. But when multiple Graphics have been opened, they do not become active:
|
Solution: Only Graphics navigated to via links embedded in Graphics are added to the Previous / Next buttons. As the buttons become populated they also have drop-downs showing all Graphics available to switch to.
127565.B.jpg
Keywords:
References: None
|
Problem Statement: How do I troubleshoot the error Failed: A Call to SSPI Failed?
|
Solution: This error will occur in Excel when making a Process data call if there is an issue with the ADSA name or the authentication. To resolve this issue you can do one of the following:
1. Ensure that the Aspen Process Data service and the Aspen Data Source Directory service are using the same administrator account and both are started.
2. Open ADSA properties then click 'Public Data Sources', click Edit, then double-click 'Aspen Process Data Service' and enter the datasource IP address instead of nodename and click 'OK'.
If these steps do not resolve the issue, please contact Aspen Support.
Keywords: Failed: A Call to SSPI Failed
SSPI
Excel
Add-in
Process Data
References: None
|
Problem Statement: The Aspen Process Data V7.3 Excel Add-in does not load and I would like to enable more error logging
|
Solution: 1. Close all instance of Excel.
2. Right-click on My Computer icon (or Start > My Computer and right click) and select 'Properties'.
3. Go to the 'Advanced' tab and click on the <Environment Variables>.
4. Click on <New> button under 'System variables'.
5. Enter the following values and click on the <Ok> button.
6. Click on the <Ok> buttons several times to close and exit the System Properties.
7. Reboot your machine.
8. After reboot, open Excel and try to load the COM Add-In.
9. A pop-up will appear if the v7.3 Add-in component cannot load properly.
10. Click on the details and copy the error details for Support.
Keywords: AspenTech.PME.ExcelAddin.ProcessData
VSTO_DISPLAYSUPPRESSALERTS
Microsoft Office 2007
Error message: Not loaded. A runtime error occurred during the loading of the COM Add-in
References: None
|
Problem Statement: What value is returned by the Aspen Process Data Addin Value at Times function if there is no value recorded at the time specified?
|
Solution: The Aspen Process Data Addin Value at Times function returns a value at a specified time unless there is no value recorded at the exact time. If there is no value recorded at the time specified the function will extrapolate back to the last recorded value for the tag.
Keywords: blank
empty
References: None
|
Problem Statement: Localization of the User Interface Does Not Function
The user interface of Process Explorer v4.1.2 on Windows 98 is not localized, although the localized Help files do appear. The user interface appears in English.
Note: Default localization in Windows 98 using the Regional Settings is not supported in v4.1.x.
|
Solution: Is it possible to localize Process Explorer 4.1.2 to languages other than English. There is a kit available from AspenTech Support which allows users to localize the Aspen Process Explorer user interface. This kit is attached to this Knowledge Base Document.
NOTE: The kit and it''s instructions were written for the v4.1.1 release. For this reason, you will find references to the v4.1.1 release in the instructions.
Keywords:
References: None
|
Problem Statement: In the Tag Browser, there is an option to search from the IMS Tag Set only - using the View | Options | Search tab. However, it is unclear about what Definition records are included in the IMS Tag Set.
The help file says:
To show only IMS tags:
1
On the View menu, click Options.
2
Click the Search tab.
3
Select Show IMS tags.
The Help file further states:
IMS tags are the set of pre-configured tags you may use to set up Aspen Desktop programs, including Process Explorer, for your site. A tag is a database record with historical data. Tag usually refers to a record that is part of the IMS tags or a record corresponding to a data point on the plant''s data system or calculated from such a point.
So, it''s not really clear what is meant by the phrase IMS Tag Set.
|
Solution: The IMS Tag Set includes all Definition records that start with the string, IP_ (IP_AnalogDef for example). The exact definition is all ip_* records excluding
defaultDisallowRecords.Add D-IP_DO
defaultDisallowRecords.Add IP_TextITypes
defaultDisallowRecords.Add D-IP_AO
defaultDisallowRecords.Add D-IP_DI
defaultDisallowRecords.Add D-IP_AI
defaultDisallowRecords.Add IP_DDOTypes
defaultDisallowRecords.Add IP_DAOTypes
defaultDisallowRecords.Add IP_DDITypes
defaultDisallowRecords.Add IP_DAITypes
defaultDisallowRecords.Add D-IP_Analog
defaultDisallowRecords.Add IP_TextTypes
defaultDisallowRecords.Add IP_DOTypes
defaultDisallowRecords.Add IP_AOTypes
defaultDisallowRecords.Add D-IP_Discrete
defaultDisallowRecords.Add IP_DITypes
defaultDisallowRecords.Add IP_AITypes
defaultDisallowRecords.Add D-IP_Set
defaultDisallowRecords.Add IP_AnalogTypes
defaultDisallowRecords.Add IP_DescreteTypes
defaultDisallowRecords.Add D-IP_DDO
defaultDisallowRecords.Add IP_SQLATypes
defaultDisallowRecords.Add D-IP_DAO
defaultDisallowRecords.Add D-IP_DDI
defaultDisallowRecords.Add IP_SetTypes
defaultDisallowRecords.Add D-IP_DAI
defaultDisallowRecords.Add IP_AlarmMessages
defaultDisallowRecords.Add IP_TextOTypes
defaultDisallowRecords.Add D-IP_Text
Keywords:
References: None
|
Problem Statement: By default, the Excel Add-In fetches values from the IP_INPUT_VALUE field when a request for Current Values is made to the IP.21 database.
Is there a way to call values from the IP_VALUE field instead of the IP_INPUT_VALUE field when requesting Current Values?
|
Solution: Yes. Edit the MAP_CurrentValue field in the IP_ANALOGMAP record to point to IP_VALUE. Note, this will also change the retrieval of current values in trend plots, as well.
Keywords:
References: None
|
Problem Statement: Microsoft Excel는 고정된 process data add-in기능을 저장하는 폴더가 있습니다.(예 ='C:\apps\OFFICE97.E01\OFFICE\LIBRARY\AtData.xla'!ATGetTrend). 이에 관하여 Excel Add-In기능을 사용하지 못하는 경우가 있습니다. 예를 들면 Excel Add-In 파일을 한대 컴퓨터에서 생성하고 다른 컴퓨터에서 이미 생성한 Excel파일을 실행하여 데이타를 가져오려면 실패합니다.
아래와 같은 상황에도 이러한 문제가 발생합니다.
Excel Add-In 파일을 한대의 컴퓨터에서 생성한 후 네트웍경로에 복사하고 파일을 생성한 컴퓨터에서 다시 열려고 하면 오류가 발생합니다.(에러 메시지: AtData.xla파일을 찾을수가 없습니다.)。
하지만 Excel Add-In 파일을 새로 만들고 저장할때 다른 이름으로 저장을 선택한후 직접 네트웍 경로에 저장하면 다시 파일을 열때 오류가 발생하지 않습니다.
|
Solution: AtData.xla파일은 특정 Excel 경로에 저장해야 합니다. 본 기능을 정상적으로 사용하기 위하여 Process data add-in(AtData.xla) 파일을 Excel Library 폴더에 저장하십시오.(\program files\microsoft office\office\library)
만약 Excel Add-In파일을 생성할때 AtData.xla파일을 정확한 경로에 복사하지 않았으면 위와 같은 오류가 발생합니다.
Process data add-in을 정확한 경로에 설치하기 위하여 Microsoft Excel 설치는 Aspen Process Explorer 설치전에 진행하셔야 합니다.
Changes
Microsoft Excel version XP, 2003 와 2007, Library 폴더는 아래와 같습니다.
Excel Version XP: '\program files\microsoft office\office10\library'
Excel Version 2003: '\program files\microsoft office\office11\library'
Excel Version 2007: '\program files\microsoft office\office12\library'
만약 AtData.xla 파일이 위와 다른 위치에 저장되였으면 파일을 삭제하고 위에 나열된 Library 폴더에 저장하십시오.
Keywords: 경로
폴더
공유
KR-
References: None
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Problem Statement: By default, the fill background option for the data field properties is checked and grayed out in Aspen Process Graphics Editor. Is there a way to un-check that?
Note: Un-checking the fill background allows the object within the graphic to be transparent. This option is grayed out only for data objects.
|
Solution: The only way to un-check the Fill Background for Data objects is to modify the xml file. This can be done using the following procedure
1. Go to File Menu and select 'Export XML'. Save the graphic as XML.
2. Edit the XML with notepad for that object and set backfill=NO
3. Open the saved xml in graphics editor and verify that the Fill Background is unchecked and there is no background on the data object.
Keywords: Fill Background
Graphics Editor
References: None
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Problem Statement: How to Uninstall the NobleNet Portmapper Service via a command line switch or batch script / file?
Reason for Problem Statement Question:
In some cases when uninstalling much older AspenTech software versions in order to prepare a machine for an Upgrade or Clean (Fresh) Install of the same or newer AspenTech software version that is to be executed say via a Scripted or Silent Install, then in such cases it may be desirable in addition to the uninstall of the AspenTech software to insure that the Third Party NobleNet Portmapper for TCP Service that also gets installed with Aspen Process Explorer and other AMS Aspen InfoPlus.21 Client Products gets completely removed from the Services Panel as well before beginning a New Install, Reinstall, or Upgrade.
Following Aspen InfoPlus.21 Installations, the NobleNet Portmapper for TCP Service files reside in the directory,
C:\Program Files\Common Files\AspenTech Shared\Portmapper, but an uninstall of the AspenTech software and deletion of this directory Does NOT Always insure that the service is removed from the Services Panel as well when attempting to complete a Clean Uninstall, especially if you forget to first Stop the NobleNet Portmapper Service before commencing with the Clean Uninstall.
|
Solution: NOTE: When uninstalling existing AspenTech Software and then reinstalling or upgrading (to same or newer version), then as long as the AspenTech Shared folder along with the included Portmapper sub folder and files are removed during the uninstall then the following instance should occur with respect to the NobleNet Portmapper Service:
The Portmapper executables and associated file folders will no longer exist, and thus they will be reinstalled to the same or different directory location as per the appropriate location for the Reinstall of Existing Software or Install of the New Software, and also the NobleNet Portmapper Service should automatically be re-registered as needed during the installation to either reuse, recreate and replace, or update as needed any Registry entries remaining from the previous install if not previously deleted, such that following the installation and/or a reboot as required the service will then appear and continue to function from the Services Panel as per the previous installation.
With that said, although it shouldn't be necessary to remove the NobleNet Portmapper for TCP Service completely from the Services Panel (as per the above statements), for customers who desire to remove that service completely in order to have that extra safeguard in place, then to remove it via a Switch or Batch Command you will need to use the Microsoft Windows based SC (Service Control) program commands as noted below once you have removed the AspenTech Shared directory including the Portmapper folder and files.
NOTE: If you are already familiar with the Service Control program commands, then you may want to skip the first section included below that provides an introduction to using SC commands and scroll down to continue reading at the section entitled Service Control (SC) Procedures for Removing the NobleNet Portmapper Service
How to Delete a Windows Service Manually and Using the Command Lines:
EXAMPLE:
To manually delete a selected / desired service from the Services Panel you would execute the following steps:
1.) To Delete a Service, Open regedit and browse to the following key:
HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services
2.) Locate the service to be removed and delete it.
You'll have to restart the machine for the changes to take effect.
However, it is just as easier and sufficient if preferred to execute this service removal and registry deletion via an MS DOS command prompt, which can also be scripted if there is a need to script the service removal as requested per this KB Article documentation per the reasons already mentioned above in the
Keywords: Aspen Process Explorer
Batch Command
Delete
NobleNet Portmapper Service for TCP
Portmapper
Remove
Service Control
Uninstall
References: None
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Problem Statement: When using Aspen Tag Browser to browse for tags (data records), it's possible to drag those tags to Microsoft Excel in order to use them for reports, as a reference for the Excel Add-ins, etc. The Aspen Tag Browser places the following items into the cells as the result of a drag and drop operation:
    Tag Name
    Server Name
    Map Record Name
How can you choose which of these items you want to appear in the spreadsheet?
|
Solution: In the Tag Browser select 'View' => 'Options' and from there click the 'Copy/Drag and Drop' tab. This dialog lets you select which items to include on drag and drop operations.
Keywords:
References: None
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Problem Statement: Using the SQLplus tab, within the Aspen Process Data Com Add-In for Microsoft Excel returns:-
Error: Unable to acquire license: SLM_RN_PME_PRCEXPL_TK, SLM_Process_Explorer
|
Solution: Starting with the 7.3.0.3 patch released in April, 2012, requesting data from the SQLplus tab within the Aspen Process Data Com Add-In for Microsoft Excel requires the license key
SLM_RN_PME_PRCEXPL_TK, SLM_Process_Explorer.
The error noted above is returned if this license key is not found in your license file. If you do not have this license key then please submit a license key request from the website http://support.aspentech.com to request an updated license file.
Keywords: Add-Ins
License
7.3.0.3
References: None
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Problem Statement: Why can I not add Aspen Process Explorer displays to my favorites list?Cannot add displays to favorites without creating new favorites file. And, favorites list would not be shown when Aspen Process Explorer is restarted until opening the favorites file we created.
|
Solution: You will need to create a new favorites file. This favorites list will not be shown when Aspen Process Explorer is restarted until the favorites file you created has been opened at least once.
1) Determine the location for your favorites file keeping in mind that subsequent upgrades may cause this file to be overwritten. No favorites file will be created during installation of Aspen Process Explorer Ver. 7.2. So, the user should create favorites file manually.
2, Now the default favorites file needs to be identified within Aspen Process Explorer (the default favorites file will be loaded automatically when Process Explorer start up). Click Tools | Options... | General page, set Default Favorites Files. I dentify the location of the favorites file to be used as the default.
Keywords: default favorite file
ProcessExplorer.fav
Aspen Process Explorer
Favorites
References: None
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Problem Statement: A tag can be defined as having stepped data by setting the IP_STEPPED field to Stepped in the tag record. By setting this, data for the tag should be displayed in Process Explorer in a stepped manner by default.
However, there are a few reasons why, even with this IP_STEPPED field set, Process Explorer will default the tag to displaying interpolated data.
|
Solution: A common reason would be that the version of Process Explorer is older than v3.1. Previous to v3.1, Process Explorer would not display in the manner specified by the tag''s IP_Stepped field. This was fixed for the 3.1 release.
In systems that are version 3.1 or higher, the reason why the stepped setting may not be working can usually be traced back to the tag''s map record. To display the tag data in the format defined by the IP_STEPPED field, the corresponding map record for the tag must have a repeat occurrence for the IP_Stepped field name. If this repeat area value is missing, Process Explorer will default to displaying the tags as interpolated.
If you are trying to view a tag defined by a default definition record -- IP_AnalogDef, for example -- the corresponding map record, IP_AnalogMap, would already have this repeat area occurrence built in. This can be verified by checking the MAP_#Maps repeat area of the IP_AnalogMap record. There should be a single repeat occurence, with a MAP_Attribute of Stepped and a MAP_FieldName of IP_Stepped.
However a tag defined by a custom definition record, which also has a custom map record, may display an interpolated trend in Process Explorer even though the tag record specifies Stepped. In this situation, check the custom map record and ensure that it has the necessary repeat area occurences. If they are missing, they can be created with the following steps:
In the fixed area of the map record, increase the MAP_#Maps repeat area by one.
Expand the repeat area, and set the undefined fields as follows:
MAP_Attribute: Stepped
MAP_FieldName: IP_Stepped
Close and reopen Process Explorer. Tags mapped by the modified map record should now display data in the manner specified by the IP_Stepped field in the tag record.
Keywords: stepped
interpolate
References: None
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Problem Statement: This knowledge base article explains what to do when the following message is encountered:
AspenTech Manufacturing - VB FIX
The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again, or enter an alternate path to a folder containing the installation package 'Aspen_VB.msi' in the box below.
|
Solution: Aspen_VB.msi is not an AspenTech installation package. This installation package is part of a Matrikon software installation. Please contact Matrikon for assistance in resolving this error.
Keywords: upgrade
update
References: None
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Problem Statement: Is it posible to print a trend plot using Visual Basic?
|
Solution: To print a trend plot, open Microsoft Visual Basic.
Add necessary AspenTech components. To do this, right click on the toolbar on the left-hand side of the screen. Select Aspen New Basic Plots.
On the form, add an AspenTech Trend Plot and Command Button.
Double click the Command Button to access the code.
Add the PrintForm method for the form. The sub area for the Command Button should look like the following:
Private Sub Command1_Click()
Form1.PrintForm
End Sub
To print the plot, run the form and click on the Command Button.
Keywords: printer
printing
plot
area
VB
VBA
References: None
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Problem Statement: I have a firewall between the client and the server and I want to use Timezone Service. Does Timezone Service work through a firewall?
|
Solution: If you want to use Aspen Timezone Information Service you have to open DCOM ports. However, Timezone Service is not needed for the application to work. It is just used when you want to have the timezone in Process Explorer synchronized with your datasource(s) that are in different timezones.
In addition, there's another way to have Process Explorer displaying data in the datasource's timezone without the Timezone Service. If you know where the datasource is, then just select the location from the drop down list on the Timezone tab, either in the Options dialog box or the Timeline Properties dialog box.
Keywords: TZ service
firewall
References: None
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Problem Statement: Trying to write to a tag''s repeat area from Visual Basic and getting an error: IP_TREND_TIME is not a valid field.
|
Solution: Use the Microsoft ADO (ActiveX Data Objects) Data Control instead of the DAO (Data Access Objects) control. For example:
Sub Test_Click()
Dim adocon as New ADODB.Connection
adocon.open(ODBC;Database=TestDB;UID=aspen;PWD=aspen;DSN=TestDB)
sql=Insert into TestRecord (IP_Trend_Time,IP_Trend_Value) Values (''18-APR-01 11:29:00'', 5) adocon.execute(sql)
End Sub
Keywords: VB
VBA
ADO
DAO
INSERT
References: None
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Problem Statement: How do I add tags to a folder in Aspen InfoPlus.21 using the Excel Configuration Addin? If you have created tags or have existing tags in the InfoPlus.21 Administrator you may want to move them to a Folder in the Administrator using Excel.
|
Solution: You can do this using the Aspen.Configuration Addin in Excel.
The steps below will show you how to add tags/records to a Folder using Excel. See Fig.1 below
1.        Open Excel and Click on the 'Aspen Configuration' tab.
2.        Select the 'Manage Records' button on ribbon.
3.        In the 'Get records criteria' window select the 'Type' as Repeat area.
4.        For Definition Record select 'FolderDef' ( You can manually type the name or select from drop down menu.)
           Note: FolderDef is the default definition record. If you have custom snapshot this could change
5Â Â Â Â Â Â Â Â Â In the 'Record name filter' enter the name of the folder and this should auto fillin the 'Record Name' field.
6. Â Â Â Â Â Â Â In the 'Repeat Area' select #DATA_BASE_RECORDS in the drop down menu then Press ok.
7.        You can now see the records that you currently have in the Folder. You add a new tag by adding the Name of
           tag in the RECORD_NAME column. You can also remove tags by removing rows. Once you ready to
           add/remove the records press the 'Update IP.21'
Note:Â You must have Read/Write/Create access in InfoPlus.21 and using the COM addin.
Note:Â Â Â When entering tag/record names be aware they are case sensitive.
Keywords: Excel Addin
Configuration
Folder
InfoPlus.21
References: None
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Problem Statement: The following five files are created on the PC desktop while starting Aspen Process Explorer:
A A A A A A A A A A A lsprst7.dll
A A A A A A A A A A A lsprst7.tgz
A A A A A A A A A A A sysprs7.dll
A A A A A A A A A A A sysprs7.tgz
A A A A A A A A A A A tmpPrst.tgz
And, they will be recreated during the Aspen Process Explorer startup even if they have been removed
|
Solution: These files are temporary license manage files created by SLM Tools 7.3.
Normally, SLM Tools 7.3 will try to create these temporary files under the system directory.A
If write access to system directory is denied , then it will fall back to placing the files on the PC desktop.
A
To correct this problem, set the working folder of Aspen Process Explorer shortcut as 'C:\ProgramData\AspenTech' by right-clicking on the Aspen Process Explorer shortcut, selecting Properties, and then the shortcut tab. Then enter 'C:\ProgramData\AspenTech' in the field a??Start in:a??.
Keywords: SLM 7.3
lsprst7.dll
lsprst7.tgz
sysprs7.dll
sysprs7.tgz
tmpPrst.tgz
Windows 7
Windows Vista
References: None
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Problem Statement: When Crystal Reports version 8.0 is installed onto a Process Explorer desktop client PC, it overwrites some registry settings. It will change the permissions on the HKEY_CLASSES_ROOT\Interface and HKEY_CLASSES_ROOT\TypeLib registry keys.
After these settings have been overwritten, it can cause problems with the Process Explorer client applications (mainly COM+ issues).
|
Solution: This behavior is detailed in Microsoft Knowledgebase Article Q266621, and includes a suggested fix for resolving it.
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q266621
Keywords: ASP 0177: 0x8002801D Library not registered
Error registering COM+ Application. Contact your support personnel for more information. Microsoft Transaction Server does not support this interface because it is a custom interface built with MIDL and has not been linked with the type info helper library. (Package: IIS-{MyServices//Root})
(IID: {D97A6DA3-9C1C-11D0-9C3C-00A0C922E764})
(Microsoft Transaction Server internals information: File: i:\viper\src\runtime\cw\cwhlpapi.cpp. Line: 318)
References: None
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Problem Statement: Can you change the date format in a Process Graphic or in a Process Explorer display?
|
Solution: Aspen Process Explorer is looking at the regional setting for the user.
Examples from Aspen Process Explorer and Regional Settings:
Note: At this time there is not a way of modifying the date format in an Aspen Process Graphic display.
Keywords: date format
Regional settings
References: None
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Problem Statement: Aspen Process Explorer의 Value 부분에 Query completed with errors 에러 발생. 본 오류는 Aspen IP.21 Process Browser (낡은 버전 Aspen Web.21)클라이언트를 Aspen Process Explorer를 설치한 컴퓨터에 다운 및 설치하고 Aspen IP.21 Process Browser 의 버전이 Aspen Process Explorer버전보다 높을때 발생하는 문제입니다.
|
Solution: Aspen Process Explorer를 Aspen IP.21 Process Browser와 같은 버전으로 업그레이드 혹은 Aspen Process Explorer를 다시 설치로 문제를 해결할 수 있습니다.Aspen Process Explorer는 Aspen IP.21 Process Browser 클라이언트의 버전이 동일해야만 정상적으로 사용이 가능합니다.
주: V7.1 Aspen IP.21 Process Browser(Aspen Web.21) 설치 메뉴얼의 (Chapter 2) 에 아래와 같은 내용이 있습니다.
낡은 버전의 Aspen Process Explorer를 설치한 컴퓨터에 최신의 Aspen IP.21 Process Browser 클라이언트를 설치하지 마십시오. Aspen Process Explorer에서 Trend에 관한 문제가 발생합니다.
Keywords: query, errors
References: None
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Problem Statement: What does the error message 'Cannot find resource file: AtProcessDataXLA' mean, when adding the Aspen ProcessData add-in in Excel?
|
Solution: The problem came from the fact that you are mixing up different versions and that the various involved DLL's changed with the versions. We used to have individual language DLL's instead of a single resource DLL:
- In v6.0.1 it was AtProcessDataXLA_en.dll for English.
- In v2004 it was changed to AtProcessDataXLAResources.dll
So, look for the presence of any of these DLL's on the machine where the error is given and compare them with the existing DLL's on a machins where everything works.
This error is related to the location of the AtProcessDataXLA_en.dll v 6.0.1. The Excel Add-in version 6 needs to have AtProcessDataXLA_en.dll in C:\Program Files\Common Files\AspenTech Shared folder even if the client version is v2006.5, otherwise you get the Cannot find resource file error.
Keywords: Excel Add-in
References: None
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Problem Statement: How do I resolve this error: Cannot find string resource nnn where nnn is some 3-digit number?
This error message can appear when you open Microsoft Excel which has the Aspen Process Data Add-In activated.
|
Solution: This error message is given because there are some localization files left over from a previous version of the Aspen Manufacturing Suite software. For instance, in the screenshot below you will see a file named AtProcessDataXLA_EN.dll in the folder <drive>:\Program Files\Common Files\AspenTech Shared:
The other AtProcessDataXLA_??.dll files. where ?? could be de, es, fr, it, or jp are for the other languages that were supported . Note: that de=German, es=Spanish, fr=French, it=Italian, and jp=Japanese.
TheSolution to this error message is to remove AtProcessDataXLA_EN.dll in the Aspentech Shared folder. It is not necessary to remove the others unless the version of your current Aspen Manufacturing Suite is taking advantage of localization.
Keywords: localization
Microsoft Excel
Process Data Add-In
References: None
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Problem Statement: The Tag Browser displays the data sources but is not able to connect. Aspen Process Explorer and SQLplus work without problems on the same machine. User data sources with and without the Aspen SQLplus Service Component exhibit the same problems.
|
Solution: Many root causes (andSolutions) for this symptom probably exist. One possibleSolution is that an operational file that is specific to the Tag Browser is missing or out of date.
Check the three TagBrowser dlls in C:\Program Files\Common Files\AspenTech Shared\Apex.
AtTagBrowserPE.dll
AtTagBrowserResources.dll
AtTagBrowserSQLplus.dll
Compare the size and modified dates of these files with the corresponding files on a working client of the same version. If no client is available that meets these requirements, contact AspenTech Support for assistance.
If a machine is available and discrepancies are noted in the size, date or both, save off a copy of the original dll(s) on the problem client and copy the dll's from the working machine into C:\Program Files\Common Files\AspenTech Shared\Apex.
These dll's do not need to be registered, so to test, simply close and reopen the Tag Browser.
If the problem persists, replace the original dll's and call AspenTech Support.
Keywords: unable to connect
References: None
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Problem Statement: Can you edit the number of time span entries in the drop down box for Aspen Process Explorer?
|
Solution: To edit the number of time span entries in the drop down box follow these steps;
1. In Aspen Process Explorer go to 'Tools' | 'Options' then select the 'Time' tab.
2. If you want to completely remove the option of saving time spans remove the check out of 'Recently used span list' then click the 'OK' Button.
3. If you want to change the number of entries that are saved you can click Up or Down arrow to the desired number.
Note: You cannot remove the Default Spans.
Keywords: Process Explorer
Time Span
References: None
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Problem Statement: The Aspen Tag Browser finds the tag without a problem, but after a drag and drop to the Aspen Process Explorer legend area, the value column says invalid tag. This also occurs when trying to insert a tag directly. Aspen SQLplus works fine, and other users with the same version, etc. do not have this problem.
|
Solution: Occasionally there are problems with an installation. While a re-install will cure the problem, sometimes just re-registering a particular DLL file will provide a much quickerSolution. In this case, the problem may be resolved by un-registering and re-registering
<drive>:\Program Files\AspenTech\ProcessData\AtProcessData.dll as follows:
1. Stop Aspen Process Explorer and the Aspen Tag Browser.
2. Execute the following commands in a DOS window (Command Prompt)
cd Program Files\AspenTech\ProcessData
regsvr32 /u AtProcessData.dll
regsvr32 AtProcessData.dll
3. Restart Aspen Process Explorer and Aspen Tag Browser
If the problem persists, try re-installing Aspen Process Explorer. If that does not resolve the problem, please call Support for further assistance.
Keywords: atprocessdata.dll
process explorer
regsvr32
References: None
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Problem Statement: When adding the Process Data add-in to Excel, I get a System Error &H80004005(-2147467259). Once the add-in is enabled I get this error every time I open Excel.
|
Solution: First try and repair Microsoft Excel (from 'Add/Remove Programs' in the Control Panel): this has solved the problem in a few cases.
Otherwise remove and re-install Microsoft Excel.
In another case both Office and Process Explorer were re-installed to fix the problem.
Keywords: ADDIN
SPREADSHEET
UNSPECIFIED ERROR
START EXCEL
PROCESS EXPLORER
APEX
References: None
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Problem Statement: Some of Aspen Process Explorer text show as question mark as illustrated in the picture below.
|
Solution: This problem happens on Chinese XP SP2 operating system. It has not been tested on other operating systems but most likely it will happen on Non-English operating systems or English operating systems enabled Non-English language for Non-Unicode programs.
TheSolution is configuring English for Standards and formats and Non-Unicode program.
1. Go To Control Panel --> Regional and Language options --> Advanced Tab and change Standards and formats to Chinese(PRC).
2. Go To Control Panel --> Regional and Language options --> Advanced Tab and change Language for non-Unicode Programs to Chinese(PRC).
Keywords: Process Explorer
Question Mark
Crash
Non-Unicode
References: None
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Problem Statement: AspenTech client tools (Aspen Process Explorer, Aspen InfoPlus.21 Administrator, etc.) cannot connect to the Aspen InfoPlus.21 database when there are 64 connections established to NobleNet Portmapper on port 111.
AspenTech client tools connect to the NobleNet Portmapper on port 111 to obtain a port for communications. After obtaining the communication port Noblenet Portmapper releases the connection to port 111. There is a limit of 64 concurrent connections to NobleNet Portmapper. If a function called Inspect SunRPC is active on the network then additional connections to port 111 are established in a listening state each time a client makes a connection to port 111. The listening port may remain connected after the initial client connection is released causing the maximum number of connections to be exceeded
|
Solution: Restart the Aspen InfoPlus.21 task service and the NobleNet Portmapper for TCP service to regain access
Keywords: aspen process explorer
process explorer
References: None
|
Problem Statement: How do I remove the Global Timeline in Aspen Process Explorer?
|
Solution: In Aspen Process Explorer the Timeline is a tool that controls the time frame of the data in the plot. Includes all the elements that control the time frame in which data is displayed, including the global timeline, private timeline, time slider, calendar, plot span, and the fixed time span.
The Global Timeline controls all windows in a workspace. The Global Timeline is always visible on the screen.
To remove the Global Timeline in Aspen Process Explorer product go to the menu View -> Toolbar, and unselect Global Timeline, and the timeline will disappear in Aspen Process Explorer.
Keywords: Process Explorer, global, timeline
References: None
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Problem Statement: Aspen Process Explorer V8.0 crashes at its initial start-up and show error message 'Runtime Error'.
|
Solution: This behavior was observed on Japanese Operating System with Microsoft Office 2010 IME. Change the IME from Japanese - Microsoft Office IME to Japanese - Microsoft IME.
Keywords: IME
Microsft Office 2010 IME
Microsft IME
AspenSplash.exe
References: None
|
Problem Statement: We can create new favorite file and add displays to the new favorite. But, the new favorite file would not be opened automatically when Aspen Process Explorer is restarted. Aspen Process Explorer tries to open the default favorite file when it is restarted.
|
Solution: Show hidden files by opening Folder Options and click View tabs. Under Advanced settings, click Show hidden files and folders and click OK.
Copy the new favorite file over following default favorite file.
C:\Users\[login account name]\AppData\Roaming\AspenTech\ProcessExplorer.fav
: Windows Vista、Windows 7,Windows Vista, Windows Server 2008
C:\Documents and Settings\[login account name]\AppData\Roaming\AspenTech\ProcessExplorer.fav
: Windows XP, Windows Server 2003
Keywords: Favorites
ProcessExplorer.fav
References: None
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Problem Statement: The Aspen Process Data Excel COM add-in displays Error: whenever displaying current or historical values.
The file C:\ProgramData\AspenTech\DiagnosticLogs\ProcessData\ProcessDataDotNet.<user>.log contain messages similar to:
ProcessData.Service.DataServerObjectFactory threw an exception (Fault Detail is equal to AspenTech.PME. processdata.contracts.servicefaults)
|
Solution: Verify the Aspen Process Data Service on the Aspen InfoPlus.21 server starts using the same account as the Aspen InfoPlus.21 Task Service. If not, stop the Aspen Process Data Service, change the login account to match that of the Aspen InfoPlus.21 Task Service, and restart the Aspen Process Data Service.
Keywords: Excel, Add-In, error
References: None
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Problem Statement: You are analysing the network usage and need to know how much bandwidth does Process Explorer trend plots will utilize.
|
Solution: Given the number of parameters which may vary for an individual trend plot it is not possible to settle on a general formula to predict PE bandwidth usage. Variations in any of PE trend Sampling type, number of pens, plot span, refresh rate, IP21 data density and general network performance will cause measured network bandwidth to vary from the example usage presented below.
For the following trending parameters the average kilobytes per second bandwidth used per pen in a PE trend plot is approximately .3 Kb/s or about 1 Mb/hr.
--Average of 10 and 20 pen trends measured using plot spans of .5 hour, 1 hour and 2 hour.
--PE data sampling was set to Actuals and PE refresh rate left at the default 7 seconds.
--IP21 data being trended was 12 sec data (5 updates per minute).
--Process Explorer V7.3 client running on Windows 7 Enterprise Hyper-V virtual image.
--IP21 database server V7.3 running on a Windows 2008 Server R2 SP1 Hyper-V virtual image.
--Measurement done by Networx monitoring on Aspentech's internal LAN.
Keywords: Bandwidth
Trend plots
Network usage
References: None
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Problem Statement: What does the error message Aspen DA for IP.21 service is not configured mean and possible ways to correct it.
|
Solution: Add the IP address and the computer name to the hosts file in Windows\System32\drivers\etc.
This could indicate a possible problem with the network. Have your network support staff review the ping and nslookup results between the client and the server machines.
See KB115913 for explanation of public and user data sources.
See KB115104 for explanation off how the ADSA data source is validated.
Keywords: None
References: None
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Problem Statement: This technical
|
Solution: shows how to close an Aspen Process Explorer plot (.APX) and open a graphic (.ATGRAPHIC) from VBA using the command ShellExecute(). This allows the application to open several files in the same program instance instead of opening one instance per program. This is like double-clicking on a file.Solution
Example and code explanation:
1. Open Aspen Process Explorer and create an .apx file
2. Open the Visual Basic editor
3. In the Visual Basic Editor insert a new module and declare the ShellExecute() as follows:
Public Declare Function ShellExecute Lib shell32.dll Alias ShellExecuteA (ByVal hwnd As Long, ByVal lpOperation As String, ByVal lpFile As String, ByVal lpParameters As String, ByVal lpDirectory As String, ByVal nShowCmd As Long) As Long
4. Create two buttons Open and Close.
5. In the Open button use ShellExecute to open the .apx and .atgraphics files as follows:
Private Sub cmdOpen_Click()
' Open the files in the same instance
ShellExecute 0, open, \...\filemame.atgraphic, 0, 0, SW_SHOWMAXIMIZED
ShellExecute 0, open, \..\.filename.apx, 0, 0, SW_SHOWMAXIMIZED
End Sub:
Note: Be sure to specify the complete file path of the files to open.
6. Use the following code in the Close button to close the window.(note that as I have already opened the .apx it is now a windos and then I can close it as windows with no need of API functions)
Private Sub cmdClose_Click()
Application.Windows(Filename.apx).Close
Application.Windows(Filename.atgraphic).Close
Note: Since the .apx it is now a window, it can be closed it as a window without using API functions
Keywords: Visual Basic
Open files
close files
References: None
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Problem Statement: Aspen Process Explorer loads to splash screen and crashes with blank error message popup or no message at all and goes back to desktop on a system configured with Korean keyboard and drivers installed.
|
Solution: If the Korean Keyboard Microsoft IME 2010 (Fig. 1) driver is used then this may cause issues.
Change the Keyboard Driver to Either use the Korean 'Microsoft IME' or 'Korean' drivers (Fig.2 ) and change the Default Input language to Korean. Press Apply then Ok.
Restart Process Explorer.
Fig.1
Fig.2
Keywords: Aspen Process Explorer
Korean Keyboard
References: None
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Problem Statement: When attempting to plot any tags in Aspen Process Explorer (PE) clients, you receive an error message indicating that Group 200 is down. The Process Explorer on the Aspen InfoPlus 21 (IP.21) server is able to plot tags just fine.
|
Solution: This might indicate a network issue when the PE client attempts to connect for the first time to IP21 data source and/or one of the tasks in InfoPlus. 21 manager wasn't started properly. Depending on the database size, some tasks could take a long time to initialize and the customer might have attempted to plot during this period.
Check if the clients are able to ping the IP21 hostname.
Also, try restarting the InfoPlus.21 box and when the server is up again, try rebooting the workstations to help resolve the issue.
Keywords: Group 200
Trend Plots
InfoPlus 21 Manager
References: None
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Problem Statement: Receiving Error: The server has rejected the client credentials when trying to use the functions included in the Aspen Excel COM Add-in.
|
Solution: This type of problem arises when the the client system using the Aspen Excel COM Add-in and the Aspen InfoPlus.21 system are in different Windows domains.
The Aspen Excel COM Add-in uses a service in the Aspen Data Source Directory (ADSA) service called Aspen Process Data service, this service uses Windows Communication Foundation (WCF). Windows Communication Foundation is a framework for building service-oriented applications.
WCF requires that the user on a client system be authenticated when making calls to the server. If the client and the server systems are on different Windows domains then there is problem authenticating the connection and users will receive the above mentioned message.
TheSolution for this Aspen Excel COM Add-in authentication is to remove the Aspen Process Data service in the Aspen Data Source Directory (ADSA) and use the Aspen Process Data (IP.21) service instead.
Keywords: Add-in
server
rejected
credentials
References: None
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Problem Statement: Old Excel spread sheets does not work as expected and / or you get text values instead of numeric data after upgrading Aspen Process Explorer.
|
Solution: Use the ?Find and Replace? function in excel and substitute 1040 for 65552 as shown in the picture below.
Keywords: Spread sheet
Upgrade
Value
References: None
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Problem Statement: Is there a limitation on the number of scooters you can use in an Aspen Process Explorer trend plot?
|
Solution: Yes, The maximum number of scooters you can add to an Aspen Process Explorer trend plot is 10
Keywords: Scooter
Process Explorer
Trend plot
Limit
References: None
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Problem Statement: If an SPC (i.e. Q) chart like a Histogram is being calculated against a data set > 7,999 points, the update behavior is such that an initial chart is displayed based on the first 7,999 values, and then as quickly as the calculations can be completed, the chart is then displayed based on the entire dataset. If the chart is based on a data point that scans frequently this can cause the chart appearance to look erratic.
|
Solution: There are two work-arounds. The first is to move the timeline slightly, so you are no longer forcing constant calculations in real-time. Try moving the time-line a few seconds, or a minute or two behind real-time.
The second work-around would be to change your default update time in Process Explorer (by default it is set to seven seconds.) By making the update time longer (perhaps 10 or more seconds), the chart will have a chance to display correctly for a longer period of time before new data is added, forcing a recalculation. Once you change the update rate it will apply to all plots you open or close on that workstation.
Please keep in mind that since the update rate is not saved with the plot itself, if you send the plot to another user, if they have not changed their update rate, they may experience the same problem with the display.
Keywords: 7999
Q
References: None
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Problem Statement: Is it possible to change the update frequency in a global Timeline via vba-code for each different form?
|
Solution: You cannot change the global update rate for PE but you can define your own time range server for an individual form. For example if you put a trend and timeline on your vba form you can create and register your own time range server on which you can set the update rate.
Dim g_publicTimeServer As New AtTime.TimeRangeServer
Private Sub UserForm_Initialize()
' Unique name for server in PE
g_publicTimeServer.Register MyTime
' Point controls at your time server
TimeLine1.TimeServer = MyTime
TrendPlot1.TimeServer = MyTime
g_publicTimeServer.UpdateRate = 11
End Sub
Keywords:
References: None
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Problem Statement: If Q for Process Explorer has been installed on a client system, but the Q server has not been installed or configured on the InfoPlus.21 server, there could be problems viewing ad-hoc Q plots in Process Explorer clients. Histogram charts will continue to work correctly, but other Q plots, like Xbar and Range will not display any subgroup data.
|
Solution: This problem can be resolved by creating a FieldLongNameDef record named Q_STD_SUBGROUP_SIZE on the IP.21 server.
To create this record in the IP.21 database:
Right mouse click on the FieldLongNameDef definition record and select New record defined by FieldLongNameDef.
Type the name Q_STD_SUBGROUP_SIZE, select a folder to store the record, and click OK. It will return an error indicating Invalid Value in Field Field_Number. Click OK to this message -- the record will still be created, but will be set to unusable.
Find the record just created named Q_STD_SUBGROUP_SIZE and set the Field_Number to 5052.
Right click on the record in the left pane of the Administrator window, and select Make Usable from the context menu.
Reopen Process Explorer and add a new ad-hoc tag to a Q plot, the trend should return with subgroup data.
Without this record defined in the InfoPlus.21 database, Process Explorer assumes the ad-hoc tag to be a previously configured Q record, and does not create any subgroup data to plot. Since this record is automatically created when the Q server piece is installed, the problem does not occur when viewing ad-hoc Q plots against a database with Q records.
Keywords:
References: None
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Problem Statement: ATUserEntry 로 InfoPlus.21 데이터베이스에 데이터를 Write 할때 Record의 Fixed area에 데이터를 Write 할수 없음.
|
Solution: 데이터베이스에 Write 하려는 데이터에 시간이 포함되여 있으면 History repeat area 에 테이터를 Write 할 수 있지만 Fixed area 에는 Write 할 수 없음.
아래의 그림은 시간이 포함된 데이터를 Write 할때의 결과입니다. 그림과 같이 Fixed area fields (IP_INPUT_TIME 와 IP_INPUT_VALUE) 는 내용이 없고 History repeat area 는 ATUserEntry로 데이터가 업데이트 되였습니다.
아래의 그림은 시간이 포함되지 않은 데이터를 Write 할때의 결과입니다. 그림과 같이 Fixed area fields (IP_INPUT_TIME 와 IP_INPUT_VALUE) 하고 History repeat area (IP_TREND_TIME 와 IP_TREND_VALUE) 는 ATUserEntry로 데이터가 업데이트 되였습니다.
건의: ATUserEntry 를 사용할때 시간이 포함되지 않은 데이터 사용을 권장
Keywords: ATUserEntry
fixed area
history repeat area
KR-
References: None
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Problem Statement: On PCs with local language set to Italian, you get a runtime error when launching the Tag Browser
|
Solution: Every time a user first launches Process Explorer and opens the Tag Browser, when he finishes and closes the Browser, the system automatically creates some entries in the registry in the HKEY_CURRENT_USER section under the following tree:
HKCU\Software\AspenTech.
If you navigate deeply in this folder you will be able to find a folder called Aspen Tag Browser. Here is where the tag browser stores its settings. Finally find the Options folder. Here is where the wrong information is stored.
Tag Browser creates two new keys (if not present) called CDDAvaContents and CDDSelContents for the available and selected options for the drag&drop feature of Tag Browser. Normally the default selected option (in the English version) is TAG(T). In the Italian version it was translated to VARIABILE(V). Unfortunately, it doesn't matter what translation you put for spelling of the tag, it matters for the abbreviation between the parenthesis. This value must be (T) and not (V). With that said, you can also use MICKEYMOUSE(T) but not MICKEYMOUSE(V). For now, you must manually change the (V) to a (T). This is scheduled to be fixed in version 6.0.1, due out in November 2003.
Keywords: Italian PC
Tag Browser
References: None
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Problem Statement: After installing Aspen Process Explorer V7.3 and trying to use the Manage Records option under the Aspen Configuration Add-In in Excel receive an error Problem with IP.21 connection:
|
Solution: The Excel Add-In included in Aspen Process Explorer V7.3 uses two records of type ProcedureDef in AspenTech IP.21 database, if the record is corrupt or missing contents in the Query lines fields then the Manage Records option will fail with the described error.
The records used by the Add-In are called AtXl_DbSchema and AtXl_UpdateTags,
The Manage Records option creates the AtXl_DbSchema record in IP.21 if it's not present, and the Update IP.21 option creates the AtXl_UpdateTags record if not present. This action also creates the corresponding sql files in the ..\InfoPlus.21\db21\group200\sql folder.
One may also see a message like Write not allowed in read only mode when using the Manage Records or Update IP.21 options in the Excel Add-In.if the TSK_SQLSERVER task has been configured to Read Only mode(-r in the Command line parameters arguments for the task):
If one get this error one can remove temporarily the -r in the Command line parameters arguments for the TSK_SQLSERVER task and run the Manage Records and Update IP.21 options to create the two procedures.- Once the procedure records are created one can change back the TSK_SQLSERVER task to use the -r argument.
Keywords: Excel
add-in
Manage
References: None
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Problem Statement: I have installed Process Explorer on Windows 7 (Enterprise or other) and when I try to launch it I am seeing a crash and an error reporting a problem with MFC90U.DLL.
|
Solution: The problem relates to Process Explorer security within AFW. To resolve this issue it is possible to change the rights and give access right within AFW for: Process Explorer > Secure Commands > VBA
Keywords: MFC90U.DLL
Process Explorer
Crash
Windows 7 64bit Enterprise
References: None
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Problem Statement: When using the Aspen Process Data Add-Inn with Excel version 2007 to create a new Aspen InfoPlus.21 [IP21] repository using the AtIP21HistAdmin function receive an error Run-Time error -2147219706(80040706), Automation error
You access this function by adding the Aspen Infoplus.21 History Admin 1.0 Type library to Excel's VBS editor.
Open Excel
Press <alt>F11 to bring up the VBS editor
Go to Tools->
|
Solution: The problem was traced to the size of the Aspen InfoPlus.21 database and how much memory Excel 2007 is using (on its own), and when combined, the address space required would exceed the 2 GB limit that all 32 bit applications have.
When testing the macros after loading a smaller IP.21 database and all works fine. So the onlySolution seems to be reducing the memory requirements, which can be accomplished by:
- Reducing the size of the Aspen InfoPlus.21 database (either the snp and/or the overall memory usage of the history subsystem)
- Use an application with less memory footprint than Excel, like Aspen SQLPlus
Keywords: run-time, macro, funciton, excel, add-inn
References: s, and add Aspen Infoplus.21 History Admin 1.0 Type library to the list
Edit your code using the AtIP21HistAdmin function.
|
Problem Statement: On a Client machine after deleting several User Data Sources from the list located in the ADSA that are no longer valid (i.e., those Data Sources for now Non Existent Servers, etc.), then following that deletion of invalid data sources the Tag Browser whether opened solo or from Aspen Process Explorer and the Process Data Excel Add-In started giving the following error when trying to launch:
VB Error 381, Could not get the List Property, Invalid Property Array.
What causes this error, and how can this error be resolved?
|
Solution: The InitialSolution provided below was for the specific case described above, but this exact same or related error message can occur for other reasons as well also related to modifying the list ADSA Data Sources.
Thus, please review thisSolution in its entirety as some added tips are included below for resolving this error in general for all other occurrences.
In the specific case reported in the above
Keywords: Aspen Process Explorer
Aspen Process Graphics Editor
Could not get the List Property, Invalid Property Array
Process Data Excel Add-In
Tag Browser
Use Web.21 Server
Use IP.21 Process Browser Server
VB Error 381
References: None
|
Problem Statement: After starting the ApenTech Tag Browser program it gets minimized to the Windows Task bar and is not shown on the Windows desktop.- Double clicking the program in the Windows Task bar will open it on the whole desktop, and one can't resize it or minimize it.
|
Solution: Check that the AspenTech Tag Browser program is not set to run maximized.
To check for this, go to Windows Start -> All Programs -> AspenTech -> Common Utilities -> TagBrowser, do a right click and select Properties.
In the Shortcut tab, check if the Run line has the selection for 'Maximized', if it is, change it to 'Normal Window' then click the Apply button and start back the AspenTech Tag Browser.
Keywords: TagBrowser
desktop
maximize
References: None
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Problem Statement: When attempting to write a value with the Excel add-in to IP.21, by using the data entry functionality it fails with the result #ERROR 50116: Invalid times
|
Solution: In order to write to a regular record in IP.21, both the tagname and the timestamp need to be specified. Therefore, in the Data Entry Setup dialog box, you need to (at least) select both checkboxes ''Tag'' and ''Time''. Afterwards, you can choose to write to IP.21 with a specific timestamp, or to use the current timestamp.
Keywords: Excel addin
Excel add-in
data entry
50116
Invalid times
References: None
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Problem Statement: Aspen Graphics Editor a??Replace Sourcea?? a?? not replacing all of the Data Sources a?? Why ?
|
Solution: Aspen Process Graphics Editor has a functionality to Replace the Source System name, for multiple Tag Items, using a??Replace Sourcea??.A A This functionality isA is very useful, during migration to replace the Source computer name, using Tools ? Replace Source.
There are some situations we have noticed that the replace is only successful for some of the tags on the Graphics page.
Please note that this functionality is CASE sensitive. For example, if the String ( old name ) you are using is a??ASPENIP21a?? then it replaces only for ASPENIP21 not for aspenip21.
It isA recommend, to use this feature using Upper case and Lower case of the computer name, to replace the source of all the tags to manage the CASE Sensitive feature.
Keywords: Replace Source
Find and Replace
Source
Old computer name
new Computer name
References: None
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Problem Statement: This Knowledge Base article answers the following question: Is it possible to use formulas and macros created in VBA in on-demand calculations in Aspen Process Explorer?
|
Solution: Process Explorer cannot use formulas and macros created in VBA in on-demand calculations but it can use formulas created in Aspen Calc. If you install Aspen Calc on the Process Explorer computer, you can create a formula (using very similar syntax to VBA).
You could create a CalcScript formula called VI with the following content:
returnvalue = ln(141.5+V / 0.888)
You could then use it in Process Explorer with:
=VI(atcai)
Keywords: None
References: None
|
Problem Statement: Aspen Process Explorer has been observed to crash on startup when the Verdasys Digital Guardian application is running on the computer.
|
Solution: After researching the problem it was determined that this crash was caused by a conflict with an internal security agent called Digital Guardian from a company called Verdasys (http://www.verdasys.com/) that was being tested on the customer computer.
When Verdasys Digital Guardian agent is disabled, Process Explorer behaves normally and does not crash. Customer worked with Verdasys support to correct the problem.
Keywords: Verdasys
References: None
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Problem Statement: Is there an lnlog (Natural Log) function available in Aspen Process Explorer?
|
Solution: Yes, Process Explorer does include an Ln Function that can be applied to Tags on Trend Plots.
The syntax for this when you do a Tag insert would be for example: =Ln({ATCAI})
Note: The Ln function should be available in 6.0.0 but you do need to install Aspen Calc on the same computer as Process Explorer in order for it to work properly, and if using version 6.0 then it is recommended to upgrade from 6.0.0 to 6.0.1 or higher if / when possible. For more help on the Ln Function please refer to the Process Explorer Online Help under the Aspen Calc Math Functions content section.
Keywords: Ln
Natural Log
Math Functions
References: None
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Problem Statement: What does Error 1730 - You must be a administrator to remove this application. mean?
|
Solution: When starting an Aspen Process Explorer session, the following error message may be received:
Error 1730 - You must be a administrator to remove this application.
It appears that the installation of Aspen Process Explorer has been started by an account that does not have the necessary Administrator permissions to install software on the computer.
The error '1730' can also be received if the application has been installed from a USB device and the that device was disconnected from the computer. In that case either use the installation DVD or place a copy of the DVD in a temp folder on C and install from there. After the install you can delete the media and the application will work as expected.
Another possibility is that some Microsoft OS patches have been 'pushed' to the system which resulted in the file 'msxml4r.dll' being removed from the computer yet the registry still showed references to this file. This file should reside in this folder:
C:\Windows\WinSxS\x86_Microsoft.MSXML2_6bd6b9abf345378f_4.1.0.0_x-ww*
There are two possibleSolutions:
1. Have someone logon to the problem computer as local Administrator and let the un-install/re-install of Aspen Process Explorer proceed to completion.
2. Find the file 'msxml4r.dll' on a working computer and copy it to the problem computer into the appropriate folder.
Keywords: MicroSoft Patches
Aspen Process Explorer
msxml4r.dll
References: None
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Problem Statement: What is the maximum number of rows and columns an add-in can return to Microsoft Excel?
|
Solution: A Microsoft Excel spreadsheet can accept a maximum of 65,536 rows and 16,384 columns of data. If an add-in returns more data than this, then Excel displays #VALUE in each cell populated by the add-in.
Keywords: #VALUE
References: None
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Problem Statement: How can I easily create an Excel spreadsheet of the data I am currently viewing in Process Explorer?
|
Solution: Attached to thisSolution is an example VBA project in Process Explorer to allow a user to plot data and then automatically create the Excel spreadsheet of that data using the Excel Add-in. User must have Excel 2000 or Excel 2002 (XP) and Process Explorer V4.1, 5.0.1 or 6.0 installed.
Keywords: export
data table
References: None
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Problem Statement: All Q Charts viewed in Process Explorer (except Histogram and Auto-Correlation) contain two horizontal lines across the chart. These lines have the word 'Limit' associated with them and are defined as the Upper Control Limit and Lower Control Limit. These Control Limits are either computed by Process Explorer or read directly from the 'Q' record itself. By definition, the values of the Upper and Lower Control limits will probably change over time. For purpose of this document I am calling these 'Standard Control Limit Lines'.
A request was made to AspenTech for an optional set of 'fixed value' Control Limit lines that could be plotted either instead of, or in addition to, the standard Control Limit lines. This was provided but you need to be careful of its impact on Alarm Processing.
|
Solution: Point your mouse to the 'Q' Chart Plot Area and do a Right Click and choose 'Control Limits' The Checkbox in the Top Left Corner comes under Current Limits and defines whether you want the Standard Control Limit Lines plotted. The Checkbox in the Top Right Corner comes under Manual Limits and defines whether you want the 'fixed value' Manual Limit Lines plotted. The upper and lower Manual fixed values are defined in the two boxes underneath the checkbox and are labeled UCL and LCL
As you would expect you can plot both sets, one set or neither set. However, be aware of implications of Alarm Processing within Process Explorer when choosing which lines to plot.
Alarm Processing, such as Mean Above Upper Control Limit Line will be calculated based on the two lines closest to the XbarBar line. If you have turned off plotting both sets of Control Limits then no alarm processing will take place.
For example,
Let's imagine that XbarBar has a value of 6.0 and the Standard Control Limits have values of 2.0 and 10.0 If they are the only lines plotted then Alarms will be based on 2.0 and 10.0 If you also plot 'Manual' limits of say 1.0 and 11.0 then Alarm processing will still be based on 2.0 and 10.0 If you change the 'Manual' limits to say 3.0 and 9.0, then becasue they fall inside the Standard Control Limits, Alarm processing will now be based on 3.0 and 9.0 Finally, if you change the 'Manual' limits to say 1.0 and 9.0 then because 9.0 is inside 10.0 but 1.0 is outside 2.0, Alarms above Xbarbar will be based on the 'Manual' limit (9.0), but alarms below Xbarbar will be based on the 'Standard' limit (2.0).
Keywords:
References: None
|
Problem Statement: Historical and/or current values in a database tag can be seen with SQLplus and/or the Aspen Tag Browser, but when you try to plot it in Aspen Process Explorer, the Value field in the Legend shows Connection failure is fatal
NB: Also see
|
Solution: # 110698 for more troubleshooting tips for Connection failure is fatal error message.Solution
Aspen Process Explorer, unlike other Information Management Desktop products, needs to be able to do Reverse Lookup. If Reverse Lookup is not working, then this error can be one of the symptoms.
What is Reverse Lookup ?
From the Client running Process Explorer, you tell it (via ADSA), the TCP/IP 'name' of the Server where IP.21 (or Setcim) is running.
A Forward Lookup is made at the network level to convert the TCP/IP 'name' to a TCP/IP 'address' such as 12.34.56.789. It is via this 'address' that a connection is established from the Client to the Server.
Having retrieved the necessary information, the Server (running InfoPlus.21) is ready to send the data back to the Client (running Process Explorer).
The Server knows the TCP/IP 'address' of the Client. However it also needs to know the TCP/IP 'name' of the Client.
To do this it does a Network Reverse Lookup - passing it the 'address', and receiving the 'name'. As mentioned above, if this Reverse Lookup fails, or returns incorrect data, then Process Explorer could give this error.
The way to test whether Reverse lookup is working is to :
1. NSLookup, by name, from the Server (running InfoPlus.21) to the Client Box. For example if the name of the Client box is called BOB, from a command prompt on the IP.21 Server, you would type: nslookup BOB. The 'address' of the Client (BOB) will be returned.
2. Go to the Client box (BOB) and NSLookup yourself. That is, at a command prompt on BOB, type: nslookup BOB. Confirm that 'address' returned in (1) is the same as the 'address' returned in (2)
3. Now go back to the InfoPlus.21 Server and from a Command prompt ping BOB by 'address. That is if (1) and (2) returned 12.34.56.789 then sitting on the Server you would type nslookup 12.34.56.789 Confirm that the name BOB is returned.
4. Finally, from the client BOB, nslookup the IP.21 server machine. That is, at a command prompt on BOB, type: nslookup FRED (where fred is the nodename of the IP.21 Server)
If the comparisons in (2) or (3) fail, or the lookup on either (1) or (4) fails, then you have lookup problems.
Unfortunately, 'Reverse Lookup failing', comes under the heading of Network problems, and when it comes to Network problems, AspenTech has to recommend that you would need to talk to your Network Administrator to solve the problem.
Our suggestion is to go to the Network Administrator, tell him the three tests above that we have suggested, along with your findings.
At that stage, he is very welcome to call the AspenTech support group and reference this knowledge baseSolution.
Keywords:
References: None
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Problem Statement: When opening Aspen Tag Browser, a user might encounter the error Invalid procedure call or argument
|
Solution: This error is normally caused by the presence of an invalid character in the registry keys of CDDAvaContents and CDDSelContents To resolve this error, search for and remove any such invalid character from one or both of these registry keys.
The registry keys can be found in the HKEY_CURRENT_USER\Software\AspenTech\Aspen Tag Browser\Options
Keywords: CDDAvaContents
CDDSelContents
Invalid argument
Invalid Procedure
References: None
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Problem Statement: When viewing a tag in an Aspen Process Explorer Trend Plot, it is possible to place the curser in the plot area itself, Right Click, and choose the Show Data Table option. This will produce an On-Screen tabulated list of all the plotted points for the current tag. It will show the Timestamp, Value, and Quality information for the tag specifically selected from the legend and seen in the current plot window.
This article discusses how you may Copy and Paste that information into another document such as an Excel Spreadsheet, or a Word Document etc. Leading of course to the option of Printing it or using it in Excel calculations.
|
Solution: From the same menu reached by Right-Clicking in the Plot Area, other choices include 'Zoom' and 'Copy'.
Clicking on Zoom will allow you to concentrate on a subset of the full time-span, meaning that Show Data Table will now only show data from that zoomed window.
Once you decide just how much data you want to Copy/Paste From the Show Data Table, you can go to the same menu, this time selecting Copy. This will bring up a little screen as shown below that will allow you to
- Select which attributes, out of Value, Timestamp and Quality Information, you wish to copy AND
- Whether you want the values copied with a Comma, Tab, or Space delimiter.
Finally using standard Windows 'Paste' options the resultant data will appear in your application
Keywords:
References: None
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Problem Statement: How to create a CSV file using Excel Add-in?
|
Solution: Following is the procedure on how to create a CSV file using Excel add-in in a format that looks like
Tag name1, Tag name2, Tag name3....
Value1, Value1, Value1
Value2, Value2, Value2
..........................................................
First go to 'Data' in the tool bar and then to 'From other sources' followed by 'Microsoft query' (if using version 2003, data import--> external data-->New database query). Then select 'new data source' (to establish an ODBC connection with your Aspen InfoPlus.21 database), give a unique name, select Aspen Tech SQL Plus (test if it is connecting successfully).
Now go to the 'Choose Data Source' window and select the IP.21 database that was just created.
This gives you a query wizard which includes all the definition records defined in IP.21 database. Select one of the records and then the fields (Name in this case). Click next
After the above step you will get Query Wizard-Filter data window where you can sort the data for the tags of your interest. Click next. This will prompt you to select the location where you want your tags to be placed in the Excel sheet.
Once you get your tags of interest, copy and paste special and check the transpose option to get the tags in horizontal manner instead of vertical.
Once you get your tags, go to Aspen Process Data add-in and select Trend/Aggregate data. Specify the entire tag names, select output location, period as 24 hrs and Start as well as End time.
Now, go to Settings in the same window, in the data source tab select the server name and the radio button labeled Read the tags for each column, down.
Then in the output tab select only Value and leave the rest of them unchecked as we are only looking for values.
Once you got the values, save it as Comma Delimited file (*CSV) and open with a note pad.
Attached are the screen shots in detail for each step mentioned above.
Keywords: CSV File
Excel add-in
References: None
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Problem Statement: What value is returned by the Aspen Process Data Addin Value at Times function if there is no value recorded at the time specified?
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Solution: The Aspen Process Data Addin Value at Times function returns a value at a specified time unless there is no value recorded at the exact time. If there is no value recorded at the time specified the function will extrapolate back to the last recorded value for the tag.
Keywords: blank
empty
References: None
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Problem Statement: Localization of the User Interface Does Not Function
The user interface of Process Explorer v4.1.2 on Windows 98 is not localized, although the localized Help files do appear. The user interface appears in English.
Note: Default localization in Windows 98 using the Regional Settings is not supported in v4.1.x.
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Solution: Is it possible to localize Process Explorer 4.1.2 to languages other than English. There is a kit available from AspenTech Support which allows users to localize the Aspen Process Explorer user interface. This kit is attached to this Knowledge Base Document.
NOTE: The kit and it''s instructions were written for the v4.1.1 release. For this reason, you will find references to the v4.1.1 release in the instructions.
Keywords:
References: None
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Problem Statement: You are analysing the network usage and need to know how much bandwidth does Process Explorer trend plots will utilize.
|
Solution: Given the number of parameters which may vary for an individual trend plot it is not possible to settle on a general formula to predict PE bandwidth usage. Variations in any of PE trend Sampling type, number of pens, plot span, refresh rate, IP21 data density and general network performance will cause measured network bandwidth to vary from the example usage presented below.
For the following trending parameters the average kilobytes per second bandwidth used per pen in a PE trend plot is approximately .3 Kb/s or about 1 Mb/hr.
--Average of 10 and 20 pen trends measured using plot spans of .5 hour, 1 hour and 2 hour.
--PE data sampling was set to Actuals and PE refresh rate left at the default 7 seconds.
--IP21 data being trended was 12 sec data (5 updates per minute).
--Process Explorer V7.3 client running on Windows 7 Enterprise Hyper-V virtual image.
--IP21 database server V7.3 running on a Windows 2008 Server R2 SP1 Hyper-V virtual image.
--Measurement done by Networx monitoring on Aspentech's internal LAN.
Keywords: Bandwidth
Trend plots
Network usage
References: None
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Problem Statement: What does the error message Aspen DA for IP.21 service is not configured mean and possible ways to correct it.
|
Solution: Add the IP address and the computer name to the hosts file in Windows\System32\drivers\etc.
This could indicate a possible problem with the network. Have your network support staff review the ping and nslookup results between the client and the server machines.
See KB115913 for explanation of public and user data sources.
See KB115104 for explanation off how the ADSA data source is validated.
Keywords: None
References: None
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Problem Statement: This technical
|
Solution: shows how to close an Aspen Process Explorer plot (.APX) and open a graphic (.ATGRAPHIC) from VBA using the command ShellExecute(). This allows the application to open several files in the same program instance instead of opening one instance per program. This is like double-clicking on a file.Solution
Example and code explanation:
1. Open Aspen Process Explorer and create an .apx file
2. Open the Visual Basic editor
3. In the Visual Basic Editor insert a new module and declare the ShellExecute() as follows:
Public Declare Function ShellExecute Lib shell32.dll Alias ShellExecuteA (ByVal hwnd As Long, ByVal lpOperation As String, ByVal lpFile As String, ByVal lpParameters As String, ByVal lpDirectory As String, ByVal nShowCmd As Long) As Long
4. Create two buttons Open and Close.
5. In the Open button use ShellExecute to open the .apx and .atgraphics files as follows:
Private Sub cmdOpen_Click()
' Open the files in the same instance
ShellExecute 0, open, \...\filemame.atgraphic, 0, 0, SW_SHOWMAXIMIZED
ShellExecute 0, open, \..\.filename.apx, 0, 0, SW_SHOWMAXIMIZED
End Sub:
Note: Be sure to specify the complete file path of the files to open.
6. Use the following code in the Close button to close the window.(note that as I have already opened the .apx it is now a windos and then I can close it as windows with no need of API functions)
Private Sub cmdClose_Click()
Application.Windows(Filename.apx).Close
Application.Windows(Filename.atgraphic).Close
Note: Since the .apx it is now a window, it can be closed it as a window without using API functions
Keywords: Visual Basic
Open files
close files
References: None
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Problem Statement: Aspen Process Explorer loads to splash screen and crashes with blank error message popup or no message at all and goes back to desktop on a system configured with Korean keyboard and drivers installed.
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Solution: If the Korean Keyboard Microsoft IME 2010 (Fig. 1) driver is used then this may cause issues.
Change the Keyboard Driver to Either use the Korean 'Microsoft IME' or 'Korean' drivers (Fig.2 ) and change the Default Input language to Korean. Press Apply then Ok.
Restart Process Explorer.
Fig.1
Fig.2
Keywords: Aspen Process Explorer
Korean Keyboard
References: None
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Problem Statement: When attempting to plot any tags in Aspen Process Explorer (PE) clients, you receive an error message indicating that Group 200 is down. The Process Explorer on the Aspen InfoPlus 21 (IP.21) server is able to plot tags just fine.
|
Solution: This might indicate a network issue when the PE client attempts to connect for the first time to IP21 data source and/or one of the tasks in InfoPlus. 21 manager wasn't started properly. Depending on the database size, some tasks could take a long time to initialize and the customer might have attempted to plot during this period.
Check if the clients are able to ping the IP21 hostname.
Also, try restarting the InfoPlus.21 box and when the server is up again, try rebooting the workstations to help resolve the issue.
Keywords: Group 200
Trend Plots
InfoPlus 21 Manager
References: None
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Problem Statement: Receiving Error: The server has rejected the client credentials when trying to use the functions included in the Aspen Excel COM Add-in.
|
Solution: This type of problem arises when the the client system using the Aspen Excel COM Add-in and the Aspen InfoPlus.21 system are in different Windows domains.
The Aspen Excel COM Add-in uses a service in the Aspen Data Source Directory (ADSA) service called Aspen Process Data service, this service uses Windows Communication Foundation (WCF). Windows Communication Foundation is a framework for building service-oriented applications.
WCF requires that the user on a client system be authenticated when making calls to the server. If the client and the server systems are on different Windows domains then there is problem authenticating the connection and users will receive the above mentioned message.
TheSolution for this Aspen Excel COM Add-in authentication is to remove the Aspen Process Data service in the Aspen Data Source Directory (ADSA) and use the Aspen Process Data (IP.21) service instead.
Keywords: Add-in
server
rejected
credentials
References: None
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Problem Statement: Can the timespans in Process Explorer be cleared?
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Solution: To clear unwanted timespans in the Dropdown box follow these steps;
1. In Process Explorer choose Tools then Options then Click on the Time tab.
2. Remove the tick out of Recently used span list then click the OK button.
3. Close and reopen Process Explorer. Be sure to put the tick back into Recently used span list to continue saving.
Keywords: Process Explorer
Time Span
References: None
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Problem Statement: I am using Process Explorer to trend data from different ADSA sources but I am always receiving a Connection Failure is Fatal problem when I drag a tag from a secondary ADSA source - i.e. I drag a tag from ADSA source A, and everything works fine. I then drag a tag from ADSA source B and receive the error.
If I repeat the process using ADSA Source B first, everything works fine, but the next tag from ADSA Source A receives the error.
I am also seeing errors pertaining to asynchronous communication in the diagnostic file ProcessExplorer.DataServer.IP21.username.log
|
Solution: Stopping the Noble Net Port Mapper has been found to resolve the problem.
Keywords: Noble Net Port Mapper
Connection Failure is Fatal
References: None
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Problem Statement: How to enable searching of sub-folders in the Tag Browser?
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Solution: Tag browser allows searching of sub-folders, but this feature is not enabled by default.
To enable sub-folder searching in the the Tag Browser, select View | Options from the Tag Browser toolbar. Select the Search tab and check the Include Subfolders check box.
This allows for simplified searching methods, particularly for end users at sites with complicated folder hierarchies
Keywords: tag browser
sub-folder
folder tree
References: None
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Problem Statement: Launching the tag browser by clicking the icon on the Process Explorer tool bar generates the error:
unable to find file C:\Program Files\Common Files\Aspentech Shared\Apex\TagBrowser.exe
The Tag Browser opens but the message stays behind preventing Drag&Drop operations from the Tag Browser to the trend plot legend.
Checking the path shown in the error message reveals that the TagBrowser.exe file is present.
The same message does not appear if Tag Browser is started directly from the Start menu.
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Solution: This behavior is caused by anti-spyware software. Specifically, this has been observed in conjunction with an application named Webroot Spy Sweeper.
If the Webroot Spy Sweeper application is left running all the time, it stays on the alert for changes to the host file, IE Home page hijackings, threats running in memory, unwanted programs installing themselves on your system, etc.
This mode prevents the Tag Browser from starting successfully from the Process Explorer tool bar.
Adjust the Spy Sweeper settings to ignore the TagBrowser.exe process.
Keywords:
References: None
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