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Problem Statement: The OPCProperties.exe utility gives the following error when attempting to configure the OPC servers.
Run-time error 429: ActiveX component cannot create object
The error appears immediately after clicking the Configure OPC Servers button. | Solution: This error is caused because the installation procedure did not register AspenDAAuto.dll.
Use regsrv32.exe to register the file. Below is an example of using this utility from a DOS prompt.
...\AspenTech\CIM-IO\IO\cio_opc_api>regsvr32 AspenDAAuto.dll
Keywords:
References: None |
Problem Statement: Useful if you have a MS SQL Server 2000 database for your Aspen Retail application, this | Solution: explains how to restore a database backup into MS SQL Server using the SQL Server Enterprise Manager.
Solution
1. From the Start menu, start the SQL Server Enterprise Manager
2. In the tree menu on the left pane, right-click on Databases and select All tasks | Restore Database...
3. The Restore database dialog box appears
4. Go to the General tab:
enter a unique database name in text box Restore as database
select radio button From device
click button Select Devices
in the Choose Restore Devices dialog, click button Add... then select option File name and navigate to the database dump file, click OK and OK again
5. Go to the Options tab:
Check the Force restore over existing database check box
Look at the paths listed for all logical files in the Move to physical file name column and ensure that they actually exist (those folders will not be automatically created), then click OK.
6. The database import will now start. Wait for the message saying that the restore of database has completed.
7. When a database is restored it does not bring in the users and passwords.
So, in the tree menu on the left pane, right-click on Security | Logins and select New Login...
8. The SQL Server Login Properties - New Login dialog box appears
9. Go to the General tab:
enter a user name of your choice in the Name text box
select radio button SQL Server Authentication and enter a password of your choice
you must associate this new user with your new database, so select your database from the Database combo box
10. Go to the Database Access tab:
select the Permit check box corresponding to your database
select the following roles in the Permit In Database Role list:
db_owner
AUMIM_SEC
ROLE_MIM_ADMIN
ROLE_MIM_COORD
ROLE_MIM_MGR
ROLE_MIM_SUPPORT
ROLE_TERMINAL
Keywords: DATABASE DUMP
BACKUP
LOAD
RESTORE
IMPORT
References: None |
Problem Statement: When a user logs into the CIM-IO server, data collection stops. Also, at the same time a message like the following is recorded to the cimio_msg.log:
Logged by CIOLOGDEV on node MyNode: OpenServer OPC.SimaticNET on MyNode Failed hresult is The Server process could not be started because the configured identity is incorrect. Check the username and password | Solution: These symptoms typically mean the OPC server is trying to interact with the user accounts of personnel logging in and out of the box. This results in data loss when the account of the person logging in does not have Administrative rights, because typically OPC servers run under an account with special or Admin privileges. Another symptom would be that Administrators log in and out and everything continues to work correctly. TheSolution is to make sure the OPC server runs under the launching user and not the interactive user:
1. Start | Run DCOMCNFG
2. Expand Component Services, then Computers, then My Computer, then DCOM Config.
3. Find the OPC server in the list of applications, right-click and choose Properties.
4. Select the Identity Tab, and specify The launching user for who should run the application (changes it from the interactive user.)
Keywords: Data loss
interrupt
gap
References: None |
Problem Statement: Aspen CIM-IO for OPC supports the ability to configure a fail over mechanism so that the interface will connect to secondary OPC server residing on an alternate node in the case that the connection to the primary OPC server node fails.
What determines when Aspen Cim-IO for OPC failover will occur, and how long will it take? | Solution: If a redundant OPC server node is specified using the ?alternatenodename argument then Aspen Cim-IO for OPC will fail over to the secondary OPC server when the primary OPC server goes down, and will fail back to the
primary OPC server when the secondary OPC server goes down. Additional details about this configuration are found in the Aspen Cim-IO for OPC Users Guide.
Failover is not immediate. It only occurs after a break in the OPC connection is detected. Because OPC DA depends on Microsoft DCOM for communications, an OPC call times out only if its DCOM call times out. This only occurs if:
? The OPC server goes down but the computer on which it was running stays up, and an OPC call is done, or
? The computer on which the OPC server is running goes down, or the network connection between the two is broken, and up to 6 minutes (the DCOM timeout hard-coded in Microsoft operating systems and not user or program settable) elapses.
A timeout will not occur if the server, for whatever reason, hangs or stops functioning while an OPC call is being made to it, but does not crash or otherwise go down.
Keywords: failover
alternate
References: None |
Problem Statement: Error starting the interface server after upgrading the interface server without upgrading Cimio kernel.
Entry point not found,The procedure entry point CIMIO_DIAG_LOGSTATE could not be located in the dynamic link library cimio.dll | Solution: If the ER was installed on a system running a CimIO version prior to 5.4 this error will occur. The problem here is that CimIO diagnostics was not included until version 5.4. Upgrading the CimIO Kernel to a new version will allow the the server to start.
Link to CimIO v6.0.1
http://support.aspentech.com/webteamcgi/SolutionDisplay_view.cgi?key=112899
Keywords: cimio
cimio for opc
cio90403a
entry point not found
CIMIO_DIAG_LOGSTATE
References: None |
Problem Statement: Using the I/O wizard I am unable to find a list of OPC servers on a specific node.
Getting error: Could not get a list of OPC servers from node. hResult = 0x80004005 | Solution: This is usually caused by a problem with DCOM settings, but it can be solved by manually adding the OPC Server.
Click OK to clear the message and move to the following window, where there won't be any OPC Server listed.
Right-click on the OPC list window, to get Manually add an OPC server box, and click on it.
Enter the OPC server name in the pop-up window, and press OK.
The OPC Server that you manually added is now on the list. Click Next, to continue the I/O configuration.
Keywords: CIM-IO for OPC
OPC Server
References: None |
Problem Statement: What causes Run Time Error 380 when running Aspen Cim-IO Properties? | Solution: To prevent this message, try right clicking on the executable image ...\AspenTech\CIM-IO\codeOPCProperties.exe and select Run as Administrator.
Keywords:
References: None |
Problem Statement: When configuring a Cim-IO logical device using the I/O wizard within the InfoPlus.21 Administrator, a .csc file can be used. By using a .csc file, most of the configuration boxes will automatically be filled in during the running of the wizard. However, when configuring a Cim-IO logical device for an OPC Server, many of the boxes still require manual input. Most of these boxes can be configured before running the wizard by modifying the .csc file. | Solution: Aspentech provides several .csc files for different Cim-IO interfaces including Aspen Cim-IO for OPC. The .csc file for Cim-IO for OPC is CIMIOOPC.csc which is located in the default location of: C:\Program Files\AspenTech\CIM-IO\etc. If the file is opened in Notepad, it will look like this:
ServerName=CIMIO OPC SERVER
ServerNode=<Enter server node name>
ServerDLGPService=<Enter the DLGP service>
ServerHistDLGPService=
ServerStartAtStartup=No
ServerUseStoreAndForward=No
ServerCheckState=No
{
ProcessName=CIMIO OPC ASYNC DLGP
ProcessService=<Enter the DLGP service>
ProcessExecutable=asyncdlgp.exe
ProcessArguments=-tcpservice<Enter the DLGP service>-opcserver<Enter the OPC Server Name>
}
Once in Notepad, the file can be edited for the specific OPC server. Refer to the Cim-IO Users Guide for information on the I/O wizard and the description of each field. In the example below, the file was modified for a Matrikon OPC Server. In this example, Redundancy and Store and Forward are not configured.
ServerName=CIOMATRIKONOPCS
ServerNode=MYSERVER
ServerDLGPService=CIOMATRIKONOPCS
ServerHistDLGPServiceNo
ServerStartAtStartup=No
ServerUseStoreAndForward=No
ServerCheckState=No
{
ProcessName=CIOMATRIKONOPCS
ProcessService=CIOMATRIKONOPCS
ProcessExecutable=D:\Program Files\AspenTech\CIM-IO\io\cio_opc_api\Asyncdlgp.exe
ProcessArguments=-tcpserviceCIOMATRIKONOPCS-opcserviceMatrikon.OPC.Simulation.1
}
What was changed in the .csc file:
The ServerName was changed to the name of the Logical Device (Name field in cimio_logical_devices.def file) The ServerNode was changed to the node name where the Cim-IO server is installed (Node field in cimio_logical_devices.def file) ServerDLGPService was changed to the TCP/IP service name (DLGP Service field in cimio_logical_devices.def file) The ServerStartAtStartup=No was changed to ServerHistDLGPServiceNo. The field is blank. (Historical DLGP Service field in cimio_logical_devices.def file) The last changes are the ones between the {} which correspond to the Process Properties tab. They include ProcessName, ProcessService, Process Executable, and ProcessArguments.
You can either use the .csc file provided in the etc folder. Or, one can be created from an existing I/O in the InfoPlus.21 Administrator by right clicking on the device, selecting Export logical device to file, and saving the .csc file.
Keywords:
References: None |
Problem Statement: Aspen Cim-IO for OPC is unable to connect to a remote Fisher Delta V OPC server. The Event Viewer may display DCOM errors that repeat as a pair every 90 seconds or so.
Error 1 Description:
DCOM got error General access denied error from the computer <computer_name> when attempting to activate the server:
{<COM ID here>}
Error 2 Description:
DCOM got error Class not registered from the computer <computer_name> when attempting to activate the server:
{00000000-0000-0000-0000-000000000000} | Solution: To access the Delta V OPC server remotely, a small Delta V component must be placed on the server running the Aspen Cim-IO for OPC interface. This creates a method to work around the Delta V's security configuration. After installing this component, the Aspen Cim-IO for OPC interface will see the Delta V as running locally. According to at least one customer, this executable can be downloaded from the Delta V knowledge base in article AUS1-226-010605-120121 and could also be found by searching for OPC remote server.
Keywords: Delta V
OPC
DCOM
References: None |
Problem Statement: I cannot start the store process. In the CIM-IO message log file, I see the following message:
CIMIO_SF_CFG_REG_MAX_SIZE_READ, Error reading store file max size from registry | Solution: Go to the registry key:
32 bit system: HKEY_LOCAL_MACHINE\SOFTWARE\AspenTech\CIM-IO\CIMIO_SCANNER_<servicename>_CFG 64bit system: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\AspenTech\CIM-IO\CIMIO_SCANNER_<servicename>_CFG
and make sure that the name of the values are MaxSize and MaxPeriod, as shown below:
This error could happen if they have a different name, for example max_size and max_period.
Keywords:
References: None |
Problem Statement: CIMIO_T_API synchronous works with a remote CIM-IO/OPC connection, but asynchronous does not.
** This problem happened in a setup where the following symptoms were found: (a) Remote PHD-OPC Server; (b) CIMIO_T_API against this remote OPC-server was successful; and (c) upon loading an IQ controller, this error message was found ?Warning validating tag: DBVL XXXX : CIMIO_OPC_CONNECTSINK_FAILED. Failed to connect sink. The Dadvise Method Failed.?.
Other symptoms and notes related to this discovery:
Environment
- The OPC server (SGCHSAM01) was running on production node and security does not permit it to change the logon service account (.\Administrator). ** Aspentech recommends that the OPC service and CIMIO-OPC interface service to be started with a common domain account.
- Within SGCHSAM01,
o The domain account (e.g. CORP\samch) was added to the Distributed COM Users group. This domain account was also used to start the CIMIO-OPC interface at SGCHSAM02.
o This Distributed COM Users group was given the following access rights in DCOM, on the computer-level:
o In DCOM, on the OPCEnum level, Distributed COM Users group was also given similar 'Launch and Activation Permission', and 'Access Permission'.
Successful synchronous result
- From SGCHSAM02, the following tests were successful:
o CIMIO_T_API with SYNCHRONOUS model;
o CIMIO OPC Properties was able to list the OPC servers at SGCHSAM01.
o Matrikon OPC Explorer is able to browse and list the OPC servers at SGCHSAM01. It is also able to scan a list of tags using Synchronous communication.
Unsuccessful asynchronous result
- From SGCHSAM02, the following tests were NOT successful:
o CIMIO OPC Properties was able to list the OPC servers at SGCHSAM01. When attempting to browse 'Matrikon.OPC.Simulation.1', the following error message was prompted:
o Matrikon OPC Explorer is able to browse and list the OPC servers at SGCHSAM01. When attempting to connect using Asynchronous mode, the following error was prompted:
The following error messages will be displayed:
Matrikon.OPC.Simulation.1 caused COM/OPC error 0x80070005 on IConnectionPoint.Advise()
Error string: Access is denied.
Additional: Could not establish data callback connection on group 'Browsing'
Matrikon.OPC.Simulation.1 caused COM/OPC error 0x80070005 on IDataObject.DAdvise()
Error string: Access is denied.
Additional: Could not create advise loop (OPCSTMFORMATDATAxxxx) on group 'Browsing' | Solution: Specific to this example, we added ANONYMOUS LOGON to SGCHSAM02's DCOM, on the computer-level, for both Access Permission and Launch and Activation Permission.
The main reason for asynchronous not to work is because the OPC server (SGCHSAM01) wasn't able to activate the client's (SGCHSAM02) COM components; primarily due to the local account that it was started. In order to allow incoming DCOM calls from SGCHSAM01, we enabled anonymous access.
After adding this anonymous access, asynchronous communication was able to establish and IQ controller was able to start.
Keywords:
References: None |
Problem Statement: In some cases, Aspen Cim-IO for OPC fails to connect to the DeltaV OPC server. A common symptom of this behavior includes timeouts when using the Test API (Start | Programs | AspenTech | Aspen Manufacturing Suite | Aspen Cim-IO | Test API). | Solution: The CIM-IO connection is configured using OPCProperties.exe (C:\Program Files\AspenTech\CIM-IO\io\cio_opc_api).
Clicking the Delayed OPC Servers Edit button allows users to configure a delayed startup of the AsyncDlgp.exe process. When selecting Add, it is possible to specify a delay (in seconds) for the process. In most cases, a 60 second after startup of the DeltaV is adequate.
After clicking the Configure OPC Servers button, OPC Manager Configuration is available. This window displays the configuration information for the AsyncDlgp.exe processes (logical device, service name, and nodename).
In some cases, it is suggested to also remove the nodename in the OPC server connection specs in OPCProperties.exe and reboot the server.
It is also recommended that the account used to start the interface service be given full DCOM access and launch permissions (Start | Run | dcomcnfg).
If none of the above steps resolves the issue, please call AspenTech Support hotline at 888-996-7100 for assistance.
Keywords: None
References: None |
Problem Statement: What is IO_TAGNAME syntax to acquire data from a Control Logix 5500 PLC via RSLinx OPC Server? | Solution: For requesting data from a Control Logix 5500 PLC via the RSLinx OPC Server, the syntax is similar to DDE:
[topic]tagname
Where topic is the project name defined in the OPC Server.
For example, if the project name = variables, and the tagname = FR2305.PV, the IO_TAGNAME syntax would be:
[variables]FR2305.PV
An observation is that there can be more than one project defined in the OPC Server. When the machine is rebooted, the project loaded is the first one in the list of projects. So it's important to verify if the correct project is loaded in the OPC Server .
Keywords: None
References: None |
Problem Statement: Aspen Cim-IO for OPC fails to connect to the OPC Server and writes a Class not registered error in the cimio_msg.log file. | Solution: Here are a couple possibleSolutions to this error.
The login account used to start Aspen Cim-IO for OPC may not have sufficient user rights for accessing the OPC server. Check the DCOM privileges and verify the account is added to the Default Access Permissions and Launch and Activation Permissions. If the OPC Server application is using Custom permissions then the user will be added in the custom permissions.
It's also possible that your OPC Server can also restrict user access. In that case the logon user will need to be added to the OPC server permissions. You may need to contact your OPC server vendor for information on how to do this.
In some cases specifying the node name in the startup command can cause this error. The recommendation is to remove the node name from the startup command.
Keywords: COM
DCOM
hresult
Class not registered
Could not create server
-2147024891
-2146959355
References: None |
Problem Statement: When will the physical property method specified for LLE calculation be used in Aspen Split? | Solution: Aspen Split allows you to select a physical property method for VLE and one for LLE.
The property method selected for VLE will be used to calculate the VLE and LLE envelope at bubble point temperatures.
The property method selected for LLE will only be used for calculating the LLE envelope at fixed temperatures.
Keywords: LLE
physical property
liquid-liquid equilibrium
References: None |
Problem Statement: Foxboro has experienced significant issues with cross-linking the historian libraries into FoxAPI V5.0 and has withdrawn it. | Solution: The FoxAPI that you should be using is V4.2.4. V4.2.5 is in the pipeline and will be released as a patch. Also, installing the FoxAPI and the AIM API on the same node is fine by Foxboro. It does appear the FoxAPI can interact with the AIM API (historian) or not depending on how the user configures it. If they are sharing lists (sets) it would not be an issue for the interface since all access is through the FoxAPI 4.2.4/4.2.5 and not the AIM API directly.
Keywords:
References: None |
Problem Statement: When daylight savings time changes occur, the system clock reflects the correct time but the timestamps of the data in InfoPlus.21 coming from Aspen Cim-IO for Foxboro FOXAPI are off by one hour. | Solution: Although the operating systems, Sun Solaris & Windows, can automatically handle timezone and time changes, there are steps that must be done manually. This is necessary because of the way that time is handled on the Foxboro I/A system.
Foxboro recommends setting the time of the station where the FoxAPI exists to local time and setting the timezone to GMT. CIM-IO must compensate for this difference. The environment variable FOXIA_TIMEZONE_SHIFT is used to tell the interface how many hours West of GMT you are located. FOXIA_TIMEZONE_SHIFT is only evaluated when the interface starts; therefore, any changes to FOXIA_TIMEZONE_SHIFT require a restart of the interface.
If you are located west of GMT, the FOXIA_TIMEZONE_SHIFT variable should be set to the positive number of hours west of GMT corresponding to your location. This will be a positive number because the Foxboro machine is set to GMT timezone. If you are located east of GMT, use a negative number. If your time zone has a half hour portion, then use a decimal value. For example, India uses a time zone that is 5 A? hours east of GMT. In this case use FOXIA_TIMEZONE_SHIFT=-5.5. The CIM-IO for Foxboro FoxAPI must be restarted to recognize any changes to FOXIA_TIMEZONE_SHIFT.
Here are the recommended steps for switching between Daylight Savings and Standard time.
1. Before you change the system time, adjust the FOXIA_TIMEZONE_SHIFT environment variable to reflect the current timezone offset. Ensure this is changed everywhere that is set. I.e. cimio_foxia_startup.sh, /etc/fox/foxapps.rc, .cshrc, .profile ?.
2. Shutdown the interface.
3. Change the system time.
4. Restart the interface.
Note: This does not have to happen on Sunday at 2:00 am as long as your system time does not change automatically.
Note: On Windows platforms, it is recommended that you disable the Automatic Time Change option.
Key Words:
difference
different
wrong time
Keywords: None
References: None |
Problem Statement: CIMIO for Foxboro FoxAPI does not support configuring multiple DLGP processes on the same machine. However, many configuration scenarios create a demand for operating this way. Multiple instances of the interface can be helpful if, for example, DMCPlus and IP.21 are both acting as clients to the Foxboro system. If one of those clients requires a restart of the interface, both systems are effected. Isolating the interface to one application can add stability to all dependent applications. | Solution: Running multiple DLGP processes is not technically supported by the interface. However, several customers have been able to work-around this limitation. Here are the general instructions for setting this up.
Create a unique logical device name in cimio_logical_devices.def file, eg.
CIMIOFOXIA DCS1 FOXIA
CIMIOFOXIA2 DCS1 FOXIA2
Add new entries in the services entries for each interface, eg.
FOXIA 3000/tcp
FOXIAREAD 3001/tcp
FOXIAWRITE 3002/tcp
FOXIA2 3100/tcp
FOXIA2READ 3101/tcp
FOXIA2WRITE 3102/tcp
Specify the both logical names in the Startup and Shutdown files.
On the client side, add the same entries in services and cimio_logical_devices.def, new external client tasks and new transfer records (logical device record and get.put records).
Note that the performance of having running 2 interfaces on the same machine is poorer than running 2 interfaces on 2 different servers. This is not a good way of spreading the load on the server.
[Updated On 15th Mar 2011]
- Mr. Nitin and Mr. L Raman, from Reliance Industries India, have kindly described a series of steps to implement this on a Windows platform. Please see attached document Setting up second CIMIO FOXIA dlgp on Windows.pdf.
Keywords: fox api
foxia
foxi/a
fox i/a
fox AW
load balancing
References: None |
Problem Statement: How is Aspen Split installed? I have installed it, but from the Start menu, I only see how to Stop Distillation Analysis. | Solution: Aspen Split is now part of Aspen Plus. You will not be able to start Aspen Split from the Start menu (Start/Programs/AspenTech/Aspen Engineering Suite/Aspen Split xxxx); however, its features will be accessible from within Aspen Plus.
For Release 12.1 and 11.1, there was also a standalone product, outside of Aspen Plus. Once you installed Aspen Split 11.1 or 12.1, you had access to both Aspen Split inside of Aspen Plus and the standalone Aspen Split with its own graphical user interface. This standalone Aspen Split no longer exists.
2006 Installation
For 2006, Aspen Split is installed with Aspen Plus. It is one of the subfeatures in the Aspen Plus folder of the installation menu. It will be installed if you select Aspen Plus and all subfeatures or if you select the Aspen Split Component in the Aspen Plus folder.
The program files are included in the Aspen Plus and APRSystem directories.
2004/2004.1 Installation
When using the installation DVD for 2004 or 2004.1, there is an item called Aspen Split in the Engineering Suite which is selected to install Aspen Split.
The program files are installed in a separate folder (e.g., Program Files/AspenTech/Aspen Split 2004.1).
Features
There are three features of Aspen Split Conceptual Design in Aspen Plus:
1. Azeotrope Search is available from the Tools \ Conceptual Design menu. You must first specify at least 2 components and a property method in Aspen Plus to enable this feature.
An azeotrope search allows you to Locate all the azeotropes (homogeneous and heterogeneous) present in any multicomponent mixture.
2. Ternary Maps is also available from the Tools \ Conceptual Design menu.You must first specify at least 3 components and a property method in Aspen Plus to enable this feature.
Ternary diagrams provide a way to study the vapor-liquid equilibrium (VLE) and liquid-liquid equilibrium (LLE) of ternary systems. It is possible to automatically compute distillation boundaries and residue curve maps. Multiple liquid phase envelopes (liquid-liquid and vapor-liquid-liquid) can also be evaluated and graphically displayed.
3. The Aspen Split Conceptual Design component is available from the Aspen Plus model library. To see it, start Aspen Plus, select Library |
Keywords:
References: s... and click the Aspen Split Conceptual Design checkbox. You may need to browse to Aspen Split.apm file in the installation directory. For 2004, browse to the Aspen Split installation directory, e.g. C:\Program Files\AspenTech\Aspen Split 2004.x\Conceptual Design. For 2006, browse to the Program Files\APrSystem 2006\GUI\XEQ directory. A Conceptual Design category will be added to the Aspen Plus model library. The ConSep block will be on this tab.
The Aspen Split Conceptual Design software component can be used to quickly and efficiently design optimal distillation columns for ideal, nonideal and azeotropic mixtures, including systems that exhibit distillation boundaries and multiple liquid phases. One of the key features of the Conceptual Design component is the manner in which it seamlessly integrates the conceptual design and simulation workflows. The Conceptual Design component can be placed anywhere in a simulation flowsheet, just like any regular Aspen Plus block. It is also possible to place more than one instance of this component in a flowsheet, thereby permitting the conceptual design of entire separation sequences.
When the Conceptual Design component is executed during an Aspen Plus simulation run, it launches an interactive Conceptual Design Environment, in which the user specifies the desired separation (i.e., product composition and/or recoveries), column configuration (e.g., column with top decanter) and key design parameters (e.g. reflux ratio). Aspen Split then determines if the separation is feasible at these design conditions. If the separation is feasible, the number of stages required to achieve the desired separation, as well as the feed location, are also computed. The column design can be then optimized by interactively changing the various product and/or design specifications from within the Conceptual Design Environment. Once a suitable design has been determined, the results are sent back to Aspen Plus and the simulation continues onto the next block in the flowsheet.
Once the Aspen Plus simulation has been successfully completed, each instance of the Aspen Split Conceptual Design component can be converted to an equivalent RadFrac block. |
Problem Statement: As described in the CIM-IO for OPC Interface User's Manual, there is an OPC InterfaceProperties Utility. This allows user access to some optional parameters at startup, and operational aspects of the OPC interface. These property values are maintained in the system registry and are only tested when the interface starts up.
Two of the settings that appear when the utility is started are :
Connection Timeout : This value determines how long after a connection request is made before the interface tries to make another connection. Connection Retries : If the OPC server does not respond in the specified time then a retry will be made up to the number specified in this parameter.
Documented examples for these two settings are 10 seconds and 12 retries.
Suppose you have these two settings, the question is, what happens if after 2 minutes which would be the extent of 12 retries every 10 seconds, connection cannot be established - does it just give up? | Solution: It never completely gives up, it just drops back to a much slower retry attempt. Something on the order of once every five minutes.
Keywords:
References: None |
Problem Statement: I get the following error message in the CIMIO_MSG.log:
CIMIO_?_?, Facility: 49, Error: 49021 | Solution: This means Error connecting to logical ICI. It is usually a problem with hardware or a licensing issue on Bailey's side. Please check with Bailey support to fix it.
Keywords:
References: None |
Problem Statement: The DIOP is crashing upon startup. After turning on DIOP logging, the log output shows:
Line:44 bailey_print_error() : BAILEY: Fatal 204 (ICI): Invalid security device present. in bailey_startup() at line 1263
Line:44 bailey_print_error() : BAILEY: Fatal 21 (SUBS): Connect to ICI failed. in bailey_startup() at line 1263
Line:44 bailey_print_error() : BAILEY: Warning 51 (MD): Client connection is using the hardware key on the ICI for licensing. in bailey_startup() at line 1263
What does this mean? | Solution: This is a Bailey licensing problem. The Bailey semAPI comes in three flavors: DA (Data Aquisition), Supervisory Control, and ABB system specific version (for use only with ABB systems). The DA only allows reads to a 3rd party interface. Supervisory Control allows reads and writes with a 3rd party interface. The ABB specific version is full control and allows module mode changes/modification and deletion of function code blocks in programming logic/function code tuning/etc. The Bailey semAPI version must match the application or the interface won't work. This means that when Cim-IO for Bailey attempts to connect to the ICI, the correct semAPI must be configured. Most of the time, the Supervisory Control flavor must be used in order to do reads and writes to the Bailey DCS.
If you are receiving these errors, you must contact ABB (Bailey) for the proper license.
Keywords:
References: None |
Problem Statement: Most interfaces use the CIM-IO server time for the data value's timestamps. Or, the InfoPlus.21 system time can be used if desired. Where does the timestamp come from with Aspen's CIM-IO for Bailey semAPI interface? | Solution: With CIM-IO for Bailey semAPI, the timestamp comes from the Bailey system date and time. Somewhere on the Bailey INFI-90 network, there is a master time synchronization signal. This is NOT the system time of the machine on the Bailey network. This is something that is configured within the Bailey network. Upon start up of the interface, this master time sync signal is read and the time is synchronized. After this, the interface can read and/or write values from/to CIM-IO clients.
If your timestamps in InfoPlus.21 or the CIM-IO Test API are not current, there is a way to determine what master time sync is set to. There is a startup parameter for the DIOP that can be used to turn on debugging. Add <-d 6> to the startup. When the interface starts up, look for these lines:
Fri Jan 07 13:01:34 timesync.c Line:34 bailey_time_sync() : Entering bailey_time_sync() Fri Jan 07 13:02:37 timesync.c Line:70 bailey_time_sync() : time master loop is 1
Fri Jan 07 13:02:37 timesync.c Line:71 bailey_time_sync() : time master node is 58
Fri Jan 07 13:02:37 timesync.c Line:72 bailey_time_sync() : time master timestamp is 0 b6 a1 51 43 9d
Fri Jan 07 13:02:37 timesync.c Line:79 bailey_time_sync() : time master wallclock offset is ff ff ff bd 3f 91
Fri Jan 07 13:02:37 timesync.c Line:86 bailey_time_sync() : time master year is 5
Fri Jan 07 13:02:37 timesync.c Line:87 bailey_time_sync() : time master month is 1
Fri Jan 07 13:02:37 timesync.c Line:88 bailey_time_sync() : time master day is 7
Fri Jan 07 13:02:37 timesync.c Line:89 bailey_time_sync() : time master hour is 13
Fri Jan 07 13:02:37 timesync.c Line:90 bailey_time_sync() : time master min is 2
Fri Jan 07 13:02:37 timesync.c Line:91 bailey_time_sync() : time master sec is 10
Fri Jan 07 13:02:37 timesync.c Line:92 bailey_time_sync() : time master tz is 0
Fri Jan 07 13:02:37 timesync.c Line:95 bailey_time_sync() : Leaving bailey_time_sync() Fri Jan 07 13:02:37 baileybuffer.c Line:1341 bailey_startup() : ICI is now time synched.
At the time of this startup, the Bailey time sync was 01-jan-05 13:02:10. If the timestamps of the debug statements are quite different from the time of the time sync master, have someone familiar with the Bailey semAPI adjust the master time sync. Then stop and restart CIM-IO for Bailey semAPI. Be sure to remove the debug parameters from the startup.
Keywords: timestamp
time sync
master
References: None |
Problem Statement: One of the Frequently Asked Questions in the Aspen CIM-IO for OPC User's Manual is: How to receive an array of data from Aspen CIM-IO for OPC? There is this explanation: Array data is returned into a record as consecutive fields. For example; if the server is returning a 600 element array of floats the target record would have 600 consecutive fields of type float. The get record would point at the first field and the array data would populate the record starting at that field.
How does this really work? What configuration is necessary? | Solution: Arrays are supported in Aspen CIM-IO for OPC starting with version 2.1.1. Values are returned into the fixed area of the target record. Aspen CIM-IO does not know anything about repeat areas, so the values cannot be returned to a repeat area field. If you are returning 600 integer type values you need to create a custom record with 600 consecutive integer fields in the fixed area. The get record then should point at the first field to receive the data.
The target record in the database must declare only consecutive fields in the fixed area. Example:
< record name > NAME ( Fixed area field)
DESCRIPTION (Fixed area field)
0 VALUE1 (Fixed area field)
0 VALUE2 (Fixed area field)
0 VALUE3 (Fixed area field)
...
0 VALUE600 (Fixed area field)
In
the IOGetDef or transfer record :
1 # IO_TAGS
<
record name > VALUE1 1 IO_CIMIO_RECORD&FLD (reference to the first field of the array in the record
PLC!BlahBlah 1 IO_TAGNAME
For information on creating custom definition/data records, see the Aspen InfoPlus.21 Database Developer's Manual.
Keywords: array
References: None |
Problem Statement: All of the costs associated with my 'add-on' orders are zero on the the Dispatched Orders Report? | Solution: The reason for this is probably because the station does not have a cost type associated with it in Customer Setup. This Cost Type should be the setup to reflect the actual cost of delivering an emergency order (not originally scheduled) to this station.
This cost will be shown as the SPOT cost in the order detail screen.
Keywords: Cost Type
SPOT Cost
References: None |
Problem Statement: Does Aspen Retail v2006.5 support Microsoft SQL Server 2008? | Solution: AspenTech does not officially support Microsoft SQL Server 2008 for Aspen Retail 2006.5 as AspenTech has not officially tested Microsoft SQL Server 2008.
Keywords: SQL Server
Database
MS SQL Server 2008
References: None |
Problem Statement: After installing CIMIO for Foxboro, the CIMIO processes on the CIMIO server will not start up. Checking the services and the logical devices.def file did not indicate a source to the problem. | Solution: Two configurations needed to be modified: an environment variable to point to the correct folder, and the addition of a line in the config file to point the DLGP service to the correct logical device name. This needed to be done if you have two FOXAI interfaces talking to the same IP21 server.
In the CIMIO_FOXAI_Config.dat file, this line needed to be added: DLGPSERVICE CIMIOFOXIA1 This line differentiates the two identical FOXAI interfaces talking to the same IP21 server. By default the FOXAI takes all of the defaults during the installation but this functionality needs to be over written if you have two identical interfaces.
! This is a Fox AI configuration File
! With FoxAPI information
DEBUG 0
DLGPSERVICE CIMIOFOXIA1
RECENTLY 120
RDELTA 0.01
WDELTA 0.01
RRATE 10
WRATE 11
MAXUNSOLGAP 0
Keywords:
References: None |
Problem Statement: Here is a definition of parameters found in the Aspen Cim-IO for FOXAPI configuration file [foxapi.cfg]. | Solution: maxobj
The maximum number of object-connections. The default is 1000; the range is 1000 to 30000. An object specified more than once for connection (for example, in scopen) will be connected only once
magw
The maximum number of gateways. The default is 1; the value must be 1.
maxsta
The maximum number of IA stations. The default is 120; the range is 1 to no-limit.
maxds
The maximum number of datasets. The default is 100; the range is 3 to 1000.
maxqo
The maximum number of datasets that queue changes (opened with sqopen). The default is 2; the range is 1 to 1000.
maxch
The maximum number of changes per object in datasets that queue changes. The default is 10; the range is 10 to 1000.
maxlst
The maximum number of lists in the Object manager. The default is 100; the range is 1 to 255.
maxien
The maximum number of entries in an Object Manager list. The default is 255; the range is 50 to 255.
maxlog
The size of the log file foxapi.log in kilobytes. The minimum size is 100 with no maximum limit and will wrap-around if nessassary.
uread_direct (default =0)
0 = the uread function is handled in the standard way (the value of an object is obtained from the object's location, if the object is not connected; the value of an object is obtained from the FoxAPI database, if the object is connected)
1 = the uread function is handled in a special way (the value of an object is obtained from the object's location, if the object is either connected or not connected
fastest_rsr
The read-scan-rate that is used for all connections made by FoxAPI. The default is 1(1/2 second); the range is 1 to 20(1/2 to 10 seconds).
use_omopen (default =1)
0 = The technique used to connect to objects for read-and-write is different from that used by the AIS package. Specifically, the Object Manager om_add and om_delete functions are used to connect to objects and CSA is used to locate the station in which the object resides. The effect is a slowing of the connection process, a decrease in network activity after the connections have been made and the establishment of the requirement that CSA be accessible.
1 = The technique used to connect to objects for read-and-write is similar to that used by the AIS package. Specifically, the Object Manager om_open function is used to connect to objects and CSA is not used to locate the station in which the object resides. The effect is a speedup of the connection process, an increase in network activity after the connections have been made and the absence of the requirement that CSA be accessible.
nocsaonread (default = 0)
0 = The technique used to connect to objects for read-only is different from that used by the AIS package. Specifically, CSA is used to locate the station in which the object resides. The effect is a slowing of the connection process, a decrease in network activity after the connections have been made and the establishment of the requirement that CSA be accessible.
1 = The technique used to connect to objects for read-only is similar to that used by the AIS package. Specifically, CSA is not used to locate the station in which the object resides. The effect is a speedup of the connection process, an increase in network activity after the connections have been made and the absence of the requirement that CSA be accessible.
ctdlay (default = 200)
A delay(hundredths of a second) in various stages of the connection process to ensure success.
status_wait (default = Y)
N = Return from an scopen call is made before all connections are made. This results in successful connections but incorrect value and status being returned to the scopen call. Succeeding calls that read the value and status will return the correct value and status.
Y = Return from an scopen call is delayed until all connections are completed. This results in successful connections and correct value and status being returned to the scopen call.
open_wait (defeult = 1)
The maximum time (seconds, range is 0 to 200) that an scopen call will wait for all zero-statuses to be replaced by nonzero-statuses.
pck_read (default = Y)
N = For read-only connections use a separate Object Manager list for each CP. This reduces the load on the CP. If nocsaonread = 1, packing will be done just as when pck_read = y.
Y = For read-only connections do not use a separate Object Manager list for each CP; instead pack each Object Manager list to its capacity This increases the load on the CP
pck_write (default = N)
N = For read-and-write connections use a separate Object Manager list for each CP. This reduces the load on the CP. If use_omopen = 1, packing will be done just as when pck_write = y.
Y = For read-and-write connections do not use a separate Object Manager list for each CP; instead pack each Object Manager list to its capacity This increases the load on the CP
ddctly (default = 0)
0 = An application process that is doing an scopen or clsset call cannot be stopped with CTRL/Y while the scopen is in progress. Stopping an application process with CTRL/Y while an scopen or clsset call is in progress can damage the FoxAPI database.
1 = An application process that is doing an scopen or clsset call can be stopped with a CTRL/Y while the scopen is in progress. Stopping an application process with a CTRL/Y while an scopen or clsset call is in progress can damage the FoxAPI database.
logtrm
Not used.
docmsg
Not used.
wfilt
Not used.
trcfil (default = 0)
0 = Do not trace file-access activity for debugging purposes.
1 = Trace file-access activity for debugging purposes.
trclok (default = 0)
0 = Do not trace locking activity for debugging purposes.
1 = Trace file-access activity for debugging purposes.
trccts (defalut = 0)
0 = Do not trace Object Manager calls for debugging purposes.
1 = Trace Object Manager calls for debugging purposes.
trcbrw (defalut = 0)
0 = Do not trace write-activity by the wrproc process for debugging purposes.
1 = Trace write-activity by the wrproc process for debugging purposes.
trcef (defalut = 0)
0 = Do not trace event-flag activity for debugging purposes.
1 = Trace event-flag activity for debugging purposes.
trcx25
Not used.
trcast
Not used.
Additional notes:
The absence of any parameter from the foxapi.cfg file is not harmful because the default will then be used by FoxAPI. In general manipulation of these parameters is not needed except by the developers of FoxAPI. Customers should use the defaults in most situations.
The parameter, maxobj, has to be changed for all systems that connect to more than 1000 objects.
The parameters, crnpak and cwnpak,are no longer used even though they may appear in some foxapi.cfg files; the parameters, pck_read and pck_write, should be used to specify packing and no-packing.
The values for the parameters in foxapi.cfg can be modified by using the foxconf utility or by editing foxapi.cfg. Whenever foxapi.cfg is modified, FoxAPI must be restarted for the changes to take effect
Keywords: foxapi.cfg
References: None |
Problem Statement: MeasureX does not allow 3rd-party software to be installed on their DaVinci server.
Currently the CIM-IO for OPC interface cannot interrogate a remote node to look up a class ID. As a result, the DaVinci server needs to be registered on the local node so that the interface, which uses the name to look up the class ID, will get the correct number. The server does not need to be installed on the local node but the registry does need to have the correct entries so the class ID lookup will succeed. The actual object will be instantiated on the remote node. | Solution: In order to communicate with a server, the server must be registered on the client machine. Since OPC is based on COM the Server ClassID and ProgID must be available for the client.
MeasureX provides a reg file, RAEOPCServer.reg , to load necessary information into the local node.
Keywords: remote
connection
References: None |
Problem Statement: After a software upgrade or sometimes even an ungraceful server shutdown, the interface stops working, no store file is generated, and the following error appears in the cimio_msg.log:
Error Code Word SCOPEN_FAILED
Error Code Number 32364
Error Message SCOPEN_FAILED
User Action FoxAPI/AIS Status, check to see if max number of FoxAPI/AIS sets has been used.
This above error is often followed by the following error in the cimio_msg.log:
cimio_foxia_set_open SERIOUS ERROR set=0 scopen reterr=212
According to the FoxAPI user's guide, this means No security access to the desired function.
This | Solution: provides an explanation of the errors and the troubleshooting steps.Solution
The first step is to check/change in the FOXIA, the variable called Maxds, which defines the maximum number of data SETs FoxAPI/AIS can concurrently open. The Maxds variable is user configurable.
For demand reads, permanent FoxAPI/AIS SETs are used. For this reason, the read DIOP maintains an internal table of all list identifiers for which it has previously established SETs of objects on the 50 Series System. The data SET number is an integer in the range 1...Maxds, while the data SET name in the FoxAPI is CIMIO- with the list identifier appended. This will allow use of the foxtst/aistst utility to easily determine which FoxAPI/AIS SETs are being used by the CIM-IO for Foxboro FoxAPI interface.
After making the necessary changes to make sure that the max number of FoxAPI/AIS sets has been used, the master Foxboro station must be rebooted to rebuild an internal table of all list identifiers.
The next step is to try and pull data from the Foxboro server with Foxtst.exe. If that action is successful then the scopen reterr=212 error message should be addressed. The error is usually resolved by changing the logon account for the cimiomanager service from 'System' to the Foxboro (local) Administrator account for the CIMIO server machine.
Keywords:
References: None |
Problem Statement: Are the condenser and reboiler included in the total number of stages in the Aspen Split Conceptual Design block? | Solution: The algorithm assumes that the column has a total condenser and a partial reboiler. Using the Aspen Plus convention, both the condenser and reboiler are counted as a stage in computing the total number of stages.
Keywords: conceptual
design
References: None |
Problem Statement: When you attempt to troubleshoot a CIM-IO error, in the cimio_msg.log file you may find error codes other than the standard OPC error codes in the CIM-IO for OPC manual, and not know what those code means. Here are some examples of such error codes:
-2147221230
-2147221164
-2147024891
-2146959355 | Solution: Assuming that CIM-IO for OPC has been properly installed and there are no errors encountered during the installation the following discusses what these errors mean.
-2147221230 means class is not licensed for use
-2147221164 means class is not registered
If you see the above two errors, then probably the 3rd party interface software (that which talks directly to the process equipment) has not been properly installed or has been installed under a wrong NTaccount. In this regards, the fastest way to resolve this may be to uninstall and reinstall again with the correct NT adminstrator account. It is best to install the third-party software and CIM-IO for OPC under the same NT administrator account.
-2147024891 implies Access is denied
-2146959355 implies Server execution failed
In this case, you may want to check the dcom configuration, using dcomcnfg.exe (seeSolution #104193) for a more detailed explanation.
In the above two cases, we can see that they are security-related in that the installation has not been properly carried out and in most cases is using the wrong account for the installation thus not allowing the programs the proper privileges. This is all related to Window's COM security model.
DCOM (Distributed Component Object Model) is a Microsoft architecture which enables client program objects to request services from server program objects on other computers in a network. DCOM is based on the Component Object Model (COM), which provides a set of interfaces allowing clients and servers to communicate within the same computer (running Windows 95 or a later version). NT uses COM and DCOM and Window 2000 uses COM+.
Now you may ask, what if I see a different number code other than those listed above? You can usually decipher those error codes because they are mostly Windows error codes returned by CIM-IO. To do this, use a tool called ErrLook.Exe from Visual C++. All you need to do is to key in the code and the utility will return the description.
Keywords: -2147221230
-2147221164
-2147024891
-2146959355
CIO-OPC
OPC
CIMIO
DCOM
ErrLook.exe
References: None |
Problem Statement: Sometimes, the Aspen CIM-IO for OPC interface is not able to successfully write values to the OPC Server. The IoPutDef records fail as well as the cimio_t_api.exe utility. Both methods fail with a timeout receiving a PUT reply message.
Looking in the CIMIO_MSG.LOG file on the Aspen CIM-IO Server machine reveals messages of the form:
Wed May 31 15:40:29 2010, Logged by CIOOPCPROVOX on node OPCSERVER1:
Exception in CCimioOPCList::AsyncWrite
Wed May 31 15:43:31 2010, Logged by CIOOPCPROVOX on node OPCSERVER1:
Exception in CCimioOPCList::AsyncWrite | Solution: This behavior is normally caused when the OPC Server does not support asynchronous writes. The Aspen CIM-IO for OPC interface uses the asynchronous write method as the default. This can be changed using the OPCProperties.exe utility.
Double-click the OPCProperties.exe utility (located by default in the folder, <drive>:\Program Files\AspenTech\CIM-IO\io\cio_opc_api). On the first window, check the Yes box to Perform Synchronous Writes?.
After making this change, you must stop and restart the Aspen CIM-IO for OPC interface.
Keywords: async
References: None |
Problem Statement: The following error occurs when attempting to start the Cim-IO for OPC Interface Manager service:
Error 1068 - Dependency service for group failed to start | Solution: Confirm that no dependencies are set for startup of the Cim-IO to OPC Interface Manager service. For additional information, see knowledge base item # 105371.
Also confirm that the OPC server is running when Cim-IO for OPC attempts to make the connection.
In some cases, it may also be necessary to remove and re-install the Cim-IO to OPC Interface Manager service. To do so, open a Command Window (Start | Run | cmd) and issue the following commands:
C:\Program Files\AspenTech\CIM-IO\io\cio_opc_api\RemoveService.exe
C:\Program Files\AspenTech\CIM-IO\io\cio_opc_api\InstallService.exe C:\Program Files\AspenTech\CIM-IO\io\cio_opc_api\Manager.exe
NOTE: The commands assume that the software is installed on C:\. If this is not the case, specify the appropriate drive letter.
When re-installing the service, you will be prompted to specify an account under which the Cim-IO to OPC Interface Manager service will run. A domain account with local administrative privileges (usually that used to install the software initially) should be specified.
If the service is created, the following will appear.
The service can then be started using the Services console. After removing and re-installing the service, it should restart without generating any errors. By default, startup type for the service will be set to manual. If desired, the startup type can be changed to automatic.
Keywords: 1068
dependency
service
error
References: None |
Problem Statement: How do you resolve Error 2: The system cannot find the file specified when starting Aspen CIM-IO for OPC service? | Solution: In order to resolve this error, you will need to delete the service using the following syntax in a command prompt.
Navigate to the relevant directory keeping in mind whether the system is a 32-bit* or 64-bit** machine.
*For 32-bit machines navigate to C:\Program Files\AspenTech\CIM-IO\io\cio_opc_api
**For 64-bit machines navigate to C:\Program Files (x86)\AspenTech\CIM-IO\io\cio_opc_api
RemoveService C:\Program Files (x86)\AspenTech\CIM-IO\io\cio_opc_api\Manager.exe
The message Service removed successfully. should be returned.
To reinstall the service, use the following syntax after navigating to the appropriate directory as noted above.
InstallService C:\Program Files (x86)\AspenTech\CIM-IO\io\cio_opc_api\Manager.exe
Again use the appropriate Program Files location depending on the type of machine.
The following window will appear to allow you to enter the account and credentials that will run the service installed.
The following message will appear to indicate the install was successful.
Confirm that service, called Aspen CIM-IO for OPC, has been created and can be started without error.
Keywords: WINNT 10061 error
create
delete
service
install service
Error 2
References: None |
Problem Statement: The CIMIO for FoxAPi version 3.0.2 does not install correctly. The installation produces error messages: Install not found while running step 5 of the CIMIO for FoxAPI users manual. Following the manual on step 5 of the CIMIO for FoxAPi interface users manual:
Place the installation tape in the tape drive and extract the contents: tar ?xvf /dev/<tape device> i.e. tar ?xvf /dev/rst9 The following 3 files will be included on the tape.
cimio_.a
ciofoxapi_.a
install-cimio
But when you look at what was un-tarred, the three files appear:
cimio_497.a
ciofoxapi_302.a
install-cimio | Solution: So to get the current version 3.0.2 to install on a SUN OS, please do the following:
Rename cimio_497.a to cimio_.a
Rename ciofoxapi_302.a to ciofoxapi_.a
Use the install-cimio from version 2.0 of the CIMIO for FOXapi version.
Follow the manual version 2.0 from that point on.
The Cim-Io for foxAPI 2.0 documentation and install script is attached to thisSolution.
Keywords: install
error
ciofoxapi
cimio
foxboro
References: None |
Problem Statement: This knowledge base article describes why error -1073471677 can be returned when attempting to write a value from Cim-IO for OPC to a Yokogawa OPC server. | Solution: The error code -1073471677 is a Yokogawa error code which is returned from the Yokogawa OPC server. This error code indicates that write operations are not allowed to this OPC server. Please follow these steps to resolve this error.
1. There is a read/write option that must checked on the Yokogawa OPC server in order to enable writes to the OPC server. Error code -1073471677 will be returned if this 'read/write' option is not checked.
2. Ensure that the service which starts the asyncdlgp.exe starts under an account which has write privileges to the OPC server. Please note that the asyncdlgp.exe can start from either the Cim-IO for OPC service or from the Cim-IO Manager service, depending how the cimio_autostart.bat file is configured.
3. If the problem persists after items 1 & 2 have been implemented, try to write to the Yokogawa OPC server from the Matrikon OPC Explorer (or another 3rd party OPC client test utility) to see if a write from another OPC client is successful. If another OPC client receives the same error code when trying to write to the OPC server then the problem is isolated to the OPC server.
4. If all of the steps listed above have been followed, but Cim-IO for OPC still receives this error code while other OPC clients can write to the Yokogawa OPC server then enable diagnostic logging for Put requests and for the OPCLOG category. Attempt a Put from Cim-IO for OPC then examine the cimio_diag.log to see if any error messages are logged.
Keywords: Access
Denied
Deny
References: None |
Problem Statement: The interface is started by starting the Windows NT service: CIMIO to OPC Interface Manager. In some instances, the NT Service does not start and returns the following messages:
Could not start the <Service Name> service on \\<Computer Name>. Error 1058: The specified service is disabled and cannot be started.
This really applies to any NT Service, so that's the reason for the generic <Service Name> reference here. | Solution: To resolve this issue you need to enable the service using the following steps for your operating system:
For Windows NT 4.0:
Click Start, point to Settings, and click Control Panel.
Double-click the Services icon.
Select the service that you are trying to start and click HW Profiles.
Select the current hardware profile and click Enable.
Click OK.
You can now start the service manually or by setting it to Automatic.
This information was taken from Microsoft Knowledge base, Article ID: Q175155
Keywords: 1058
disabled
CIMIO to OPC Interface Manager
References: None |
Problem Statement: How to scale the size of equipment in a Visio diagram according to its capacity change in Aspen Batch Process Developer. | Solution: The equipment size in Visio diagram can be scaled according to its capacity change in Aspen Batch Process Developer.
It can be achieved by checking the box for Scale size relative to actual capacity on Equipment tab of Visio preference dialog. Please see screen shot below.
Visio preference dialog box can be accessed from File | Preferences | Equipment Diagram or after completing simulation run, Results | Equipment Diagram.
Note: If the option for Use Previous Layout if available is checked, it will override the scale sizing option and will never re-size if a previous layout is available.
Keywords: Visio, Equipment Diagram, Scale, Size.
References: None |
Problem Statement: What are the options to change or replace bottleneck equipment in a step? | Solution: To change or replace bottleneck equipment in a step, go to Tools / Replace Equipment. Following three options are available.
1. Replace equipment in the step with Catalog Equipment (purchase new equipment). Select this option if you are trying to replace equipment with equipment in catalog. This is only necessary if you are using an external equipment database or the Batch Plus Equipment Catalog.
Equipment can be added to the facility from Batch Plus equipment catalog, which can be accessed from Data | Network Select | Equipment or User Catalog, which can be maintained in a material file (*.mtl) or in an MS Access file, which can be accessed by clicking on the Browse button
2. Move the step into the following facility (Produce the batch in other plant). Select this option and select the facility from the dropdown list and click OK. The facility can be defined in the Facility explorer by selecting the New and new Facility. Once the Facility is added, the equipment in that facility can be imported from Data | Network Select | Equipment menu using the Browse button as mentioned above.
This option is commonly used to replace laboratory or pilot scale equipment with full scale production equipment.
3. Replace equipment in the Step with other equipment in the same Facility (Equipment reallocation). This merely replaces equipment used in the Recipe. There is no change in the Facility’s equipment list. This option can be used if required sized equipment is available in the same facility or equipment in the same facility can be used for two operations of same type and the operation takes place at different intervals. Select this option and click OK, then a new window with available equipments in that facility and equipments in the current step will be displayed. Select the Equipment in left pane to replace the selected equipment in the right pane and click replace and click OK.
In addition to the above three options, there are three choices for replacing equipment
a) Replace equipment in the step and project attributes. Using this option will replace not just the step information but everything. This includes Emission Control Paths, Defaults, Associated Equipment of other Equipment units, etc. After you have done the replace with the first selection you should be able to delete the equipment unit that you were replacing because it shouldn't be used anywhere in the project.
b) Replace equipment for all operations in the step. This option updates the Step so that all occurrences of the replaced equipment are changed to the new equipment and this option is for replacing the equipment unit in only the operation description of the step.
c) Replace equipment only in selected operations in the step. This option updates the Step so that only those Operations which are selected in the Text Recipe window have their equipment replaced with new equipment.
Depending on the option you choose, another dialog appears that lets you to do the equipment replacement:
The left pane contains the equipment in the source you chose above. The right pane contains the equipment in your Step.
To replace an Equipment Unit in a step with another Equipment Unit:
1. In the appropriate list boxes, select the two units (the equipment unit to be replaced and the equipment unit it is to be replaced by).
2. Click Replace.
If the source is the Equipment Catalog, you will be prompted to provide a unique name for the Equipment unit.
Keywords: Replace equipment, facility, equipment, and bottleneck.
References: None |
Problem Statement: How do I prevent report conversion failure while generating an Excel report? | Solution: If you are using previous version of Excel to generate report, you may get a conversion failure message. For example, if you are using Office 2003 in Aspen Batch Process Developer V 7.3, you may get conversion failure message. This is because the report template is based on Office 2007.
You need to download the Microsoft compatibility pack to make sure the file conversion is successful.
Keywords: compatibility, Conversion
References: None |
Problem Statement: This knowledge base article explains why the asyncdlgp.exe process may not start when the Aspen Cim-IO for OPC service starts on the Aspen Cim-IO server. This | Solution: is only valid for Cim-IO for OPC interfaces configured using the utility OpcProperties and not for interfaces configured using the Aspen InfoPlus.21 IO Device Wizard.Solution
When the Aspen Cim-IO for OPC service starts the Windows Task Manager should show that an instance of asyncdlgp.exe has started for each OPC server that is recognized by Aspen Cim-IO for OPC. However, no asyncdlgp.exe processes will start if no OPC servers are recognized. To correct this situation link an OPC server with Aspen Cim-IO for OPC using the OPCProperties utility found in
.../Program Files/Aspentech/CIM-IO/io/cio_opc_api/OpcProperties.exe
This links the specified OPC server with the Aspen Cim-IO interface and update the cimio_logical_devices.def and Windows services files accordingly. The process asyncdlgp.exe should then start once the Aspen Cim-IO for OPC service has been restarted. If the asyncdlgp.exe process still does not start after the OPC server has been properly linked and the Aspen Cim-IO for OPC service has been restarted, check the cimio_msg.log for additional error messages.
Sometimes, even after linking the OPC server using OpcProperties, Cim-IO for OPC fails to connect to the OPC Server and writes a Class not registered error in the cimio_msg.log file. If CIM-IO for OPC resides on the same computer as the OPC server, try removing the the OPC server from OpcProperties and entering the OPC server again without specifying a node.
Keywords: startup
run
launch
References: None |
Problem Statement: Cim-IO for OPC to a RoviSys OPC Server may connect initially but then fail with the following messages in the CimIO_MSG.log file.
Logged by CIOBA on node CimIO1:
Server has died or is unoperating, OPC server RoviSys.OPC90Server.1 at node App01
Logged by CIOBA on node CimIO1:
AsyncDlgp (PID 3448) - Disable accepting requests from other processes to server RoviSys.OPC90Server.1 on node App01
Cim-IO for OPC may re connect or restart depending on the configuration and write the following messages in the CimIO_MSG.log file.
Logged by CIOBA on node CimIO1:
AsyncDlgp (PID 3448) - Re-open connection to server RoviSys.OPC90Server.1 on node App01
Logged by CIOBA on node CimIO
Successfully opened OPC server RoviSys.OPC90Server.1 on node App01 | Solution: · Open RoviSys OPC90 Error Detection.
· Under “GetStatus Return Options�, remove the check for “Indicate fault when CIU bad�. Turning this option off allows Cim-IO for OPC to establish a stable connection.
· Restart Cim-IO for OPC and possibly Rovisys OPC
Keywords:
References: None |
Problem Statement: Installation and configuration issues may lead to problems launching Visio Equipment or Block diagrams. | Solution: Either Visio Professional or Visio Technical is required to generate Equipment or Block diagrams in Aspen Batch Plus. Visio Viewer cannot be used to generate diagrams. However, once Visio diagrams are generated, one can use the Visio Viewer to browse the diagrams.
If you encounter difficulties while trying to generate Visio Equipment or Block diagrams using Visio Professional or Visio technical, it is likely that Visio was installed after Batch Plus. Try the following steps to update the path:
1. Go to File | Preferences | Equipment Diagram
2. Check the box Check this box if you are encountering problems generating a diagram
3. Close Preferences and run the Visio Diagram.
4. You should be told that the Visio add-on path has been updated and that you should close Visio for the change to take effect.
5. Close Visio
6. Go back to preferences and uncheck the check box Check this box if you are encountering problems generating a diagram
7. Close preferences
8. Run the Visio diagram again
If the problem persists, try to change the security settings of Visio (Security Setting for Visio is something Microsoft added for version 2002):
· Launching Visio
· Go to File |Options Trust Center| Trust Center Settings| Macro Setting
· Change the security to Low
If the above steps fail to resolve the issue please contact AspenTech Support.
Keywords: Visio
Equipment Diagram
Block Diagram
References: None |
Problem Statement: Is it possible to import component(s) from an Aspen Properties bkp, inp, aprop files into Aspen Batch Process Developer? | Solution: NO.
One can add or import material (components) from an existing project file or from MS Accessdatabase file or from Aspen Properties Enterprise Databanks, but not using Aspen Properties input file or backup file.
Aspen properties option will only be used for modifying exiting properties parameter ( e.g, binary interactions, pure component properties etc) and during emission calculations.
Keywords: Import, material, components, Aspen Properties, Input file, backup file.
References: None |
Problem Statement: This knowledge base article explains which OPC server error code is translated to Aspen Cim-IO for OPC's error code 77116. | Solution: The low 8 bits of the Quality flags on an OPC server are defined in the form of three bit fields; Quality, Substatus and Limit status. The 8 Quality bits are arranged as follows:
QQSSSSLL
Aspen Cim-IO for OPC returns error code 77116 (which translates to STATUS_COMMUNICATIONFAILURE, communication failure) if SSSS was set to 6 by the OPC server. From the OPC specification document the value 6 means Communications have failed, there is no last known value available. This error is interpreted to mean that there is no communication between the OPC server and the physical device.
Keywords: Failure
Network
References: None |
Problem Statement: Why are the vessel uncontrolled emissions in my simulation very high and not realistic? How do I get the correct emission calculations? | Solution: If your vessel uncontrolled vapor emissions are not realistic, then make sure you are using the appropriate Air Emission Model for that operation. Batch Plus will default based on the preferences set in the Vapor Emissions page of Preferences (File / Preferences / Vapor Emissions / Vapor Emission Models).
If the model is correct and the emissions are still very high, then specify the activity coefficients for the volatile components in the vessel. If activity coefficients are not known, you can use Aspen Properties to calculate them by checking the Use Aspen Properties for unspecified components box.
If no activity coefficients are specified and Aspen Properties is not used, then Batch Plus defaults them to ideal, i.e., a value of 1.0 is used to estimate the emissions.
The following activity coefficient models can be used.
· Bromley Pitzer
· Electrolyte NRTL
· Ideal
· NRTL
· Pitzer
· UNIFAC
· UNIFAC (Dortmund Modified)
· UNIFAC (Lingby Modified)
· UNIQUAC
· van Laar
· Wilson
· Wilson model with liquid molar volume
A detailed review of these models and selection criteria is available in the Aspen Properties help files (See Choosing a Property Method).
If you still get very high vapor emissions, then check the components in the project to see if there are any non-library components. If there are non-library components, then check if the activity coefficients or binary interaction parameter exists between those components and the ones in the Aspen properties databanks. You can check this in your simulation by going to Tools / Open Aspen Properties.
If there are no binary interaction parameters between components in the Aspen Property databanks, then the you can do the following:
1. Regress the parameters from experimental V-L equilibrium data. If you don't have experimental data, then you need to find it in the literature or from other sources such as the Dechema website.
2. Try to estimate binary interaction parameters from group contribution methods in Aspen Properties (always done at a last resort).
Once binary parameters are estimated, input them in batch plus and simulate the batch. As a result the uncontrolled emissions should reliable.
*** Note: Regression and estimation of binary parameters need to be done in Aspen Plus or Aspen Properties.
Keywords: Uncontrolled Emissions, Non Library components, Vessel Vapor Emissions.
References: None |
Problem Statement: The Book Inventory NT Service has been removed in version 2006 | Solution: The Forecast NT Service now calculates book inventory.
Keywords: Book Inventory
Forecast Service
References: None |
Problem Statement: After entering the user name and password, Retail fails to start and shows the error message Database version and Application version do not correspond. Check the database schema. | Solution: This error appears when the database version (e.g. 7.7.3.0) is not correct for the Retail version you are using (e.g. 2004.1.0.0). In other words, the tables in your database do not have the correct structure required.
TheSolution is either to use the correct Aspen Retail version for your database, or upgrade it to a version compatible with your Aspen Retail, using the appropriate upgrade scripts (for Oracle or MS SQL Server).
Another item to check is that your database has been correctly loaded in Oracle or MS SQL Server. For example you have to check that your user in the database has the following roles:
AUMIM_SEC
ROLE_MIM_ADMIN
ROLE_MIM_COORD
ROLE_MIM_MGR
ROLE_MIM_SUPPORT
ROLE_TERMINAL
Note: If you want to check which version your database is, that value is contained in table TPS_DATABASEINFO, field VERSION. Of course the contents of this field should NOT be modified.
Keywords: DATABASE
DATABASE DUMP
SQLSERVER
ORACLE
VERSION
MATCH
ERRORS
START
SCHEMA
References: None |
Problem Statement: How do I run the Batch Customer Number Change? | Solution: Prepare the Data for Import
Before running a batch update, you must prepare a text (.txt) file that contains a tab-delimited list of the customer numbers to change. See the example format below, with the original customer number on the left and the new customer number on the right.
2323 2324
2013 2325
2014 2326
To create this file, open a new document in Microsoft Excel.
In the first column of the Excel document (A), enter the original customer numbers you want to change. In the second column (B)
enter the corresponding new customer numbers.
Save your entries by selecting File | Save As from the Excel menu and selecting a filename and location. In the Save As dialog
box, ensure you select Text (Tab delimited) (*.txt) as the file type.
Note: If a customer number (STATNUM) in the first column does not exist, an error message is stored in the text file, customer number change failures.txt.? The default location for this file is the file folder where you store Aspen Retail .bat files.
Update Holiday Storm Planner Records
To update Holiday Storm Planner records with new customer numbers, select the Change Holiday Storm Planner Tables checkbox in the Change Customer Number Utility dialog box.
In the Customer Number Batch Change section of the dialog box, click the browse (?) button and select the text file that contains the list of customer numbers to update.
Click Run Batch. to implement the changes in the text file. The STATNUM field is updated in the following tables:
TPS_PLANNER
TPS_PLANNERCATEGORY
TPS_HOLIDAYNOTES
A log of the changes (batch.log) made is saved in the same location as the input file selected in Step 2.
Note: The batch.log file is rewritten with each batch update. Copy or print the contents of the batch.log file to retain the results of a given batch update.
An example of the log is shown below:
Click OK when the update is complete.
Update History Records
To update history records (in the TPS_History table) with new customer numbers, select the Change History Tables checkbox in the Change Customer Number Utility dialog box.
In the Customer Number Batch Change section of the dialog box, click the browse (?) button and select the text file that contains the list of customer numbers to update.
Click Run Batch. to implement the changes in the text file. The STATNUM field is updated in the following tables:
TPS_HISTORY
TPS_ARCHHIST
TPS_WARNMGR
A log of the changes (batch.log) made is saved in the same location as the input file selected in Step 2.
Notes:
See ?Update Holiday Storm Planner Records? above for an example of the log.
The batch.log file is rewritten with each batch update. Copy or print the contents of the batch.log file to retain the results of a given batch update.
Click OK when the update is complete.
Follow the same instruction when using Site ID instead of Customer Number
Keywords: Customer Number Change
Site ID Change
References: None |
Problem Statement: Is it possible to set up more than 9 Product Categories in Aspen Retail? | Solution: With the introduction of Version 7.7.X and Up, it is possible to create virtually an unlimited number of product categories. The original 9 categories can also be modified to better suit the customer's business needs.
The following steps will allow you to create and modify Product Categories:
1. Click the Product Setup button located on the Aspen Retail toolbar. The Open Product dialog box appears.
2. Click Cancel to display a blank Product Setup dialog box.
3. Click the Setup Fuel Category button on the toolbar. The Setup Fuel Categories dialog box appears.
4. Click the Fuel Categories tab. A list of default fuel categories displays.
(You may modify any of the fuel category names by selecting a name from the Fuel-Category Name list and pressing F2. Enter the new name of the fuel category and click the Enter key to save your changes.)
5. Select the appropriate fuel category from the Aspen Retail Fcat list. Your options are Gasoline or Diesel.
6. Click OK.
Keywords: Fuel Category, Product Setup
References: None |
Problem Statement: Where is the Forecast Delay Cutoff stored in the database? | Solution: The Forecast Delay cutoff is stored in the STATIONS table.
The field is SOCUTOFF. When a user enters a delay time, say 12 for hour and 30 for minute, the app changes this to minutes, which would be 750. That is the value that is written into the SOCUTOFF field
Keywords: Forecast delay cutoff
References: None |
Problem Statement: In what version of Aspen Retail will Windows Vista be Supported? | Solution: Version 2006.5 will support Windows Vista (Enterprise and Business versions)
Please review the Aspen Retail Installation and Configuration Manual 2006.5 for further configuration procedures
Keywords: Windows Vista
References: None |
Problem Statement: How to correct a split shipment dberrlog message when trying to save in the optimizer | Solution: 1. Search through the orders on each truck to find the split shipment that does not have a '*' beside it.
2. Open up that order, and push the 'down' button in the top left corner beside the sites numbers. Select 'ok'.
3. Re-enter the same order, and push the 'down' button again, then push ok.
4. Re-save the work, and all is well.
Keywords: dberrlog,
References: None |
Problem Statement: What are the Reported Sales in the Data Qualtiy Manager? | Solution: In Data Quality Manager and Manual Information Collection, Reported inventories are actual inventory figures reported today by the Customer. These inventory figures are collected daily in inventory only and sales & inventory forecasting. With sales only forecasting, inventory levels are calculated by Aspen Retail
Key words
Reported Inventory
Inventory Only
Sales Only
Keywords: None
References: None |
Problem Statement: What is the recommended guidelines for dispatchers to ensure proper functioning of Aspen Fleet Optimizer (Dispatcher Checklist)? | Solution: The following is a recommended action list for dispatchers who use Aspen Fleet Optimizer to do the work:
1. Make sure any known delivery changes, additions, or deletions are entered into the Replenishment Planner. Any new loads that are created for a dispatched shift must be flagged 'Dispatched', which is indicated by an asterisk in the Replenishment Planner. This ensures that the system is kept up to date with deliveries so that there are fewer exceptions in the Data Quality Manager and fewer dispatch errors (runouts and retains).
2. Make sure the stations sales, inventories or both are entered into the Manual Information Collection for stations that phone in their sales and inventory information.
3. Run Data Quality Manager. For each station that produces an exception, you will see either an (a) inventory check exception, (b) a sales check exception, or both.
a. An inventory exception indicates that either the sales figures are incorrect, the inventory figures are incorrect, or the system's delivery information is incorrect. In the case of incorrect delivery information, find out what was modified and then change the loads to the correct amounts. Make sure that the system is correctly flagging all of the loads as 'delivered' (marked with a Deliv.) that are included in the reported inventory. Aspen Fleet Optimizer assumes that all later dispatched loads are going to be delivered AFTER the reported inventory.
b. A sales exception indicates that the reported sales are considerably outside the system's expected sales for the previous day. This could be due to spiky sales data, bad sales data, or poor sales trending. If the sales estimate seems too far from the actual, exit Data Quality Manager and go to Customer Setup. Open the sales trends dialog box and check the system's four-week trending data. If it seems incorrect, modify the data. Since poor trend data is the cause of many delivery failures (runouts and retains), this is a very important step.
4. Check for retain and runout warnings in the Warnings Manager. Check the reported inventory and determine if any loads need to be modified on the current day shift. If so, enter the load additions or changes into the Replenishment Planner.
5. Once you are done with Data Quality Manager, go to the main Aspen Fleet Optimizer screen. Select 'Print Reports...' from the 'File' menu and select 'Terminal Orders by Shift'. Print this report for each of the terminals that you are dispatching. This report shows you all of the currently dispatched orders for your terminal, sorted by dispatched shift. Any loads that are for shifts earlier than the previous night shift are likely problems. The most likely cause is that they were cancelled but the system was not notified. A truly cancelled load should be deleted from the Replenishment Planner. This step can prevent runouts because it lets the software know that a load was cancelled and that another load is needed. To check the previously entered sales and inventories, select 'Utilities', 'History List'. Enter the customer number to view the last 20 days sales and inventory information. This report will help you identify if a load is included in the current inventories.
6. Input any manual order entry loads into the Replenishment Planner.
7. Enter any known sales anomalies in either the Holiday Storm Planner or Holiday Storm Utility.
8. Run the Optimizer, select the Group that you are dispatching, and enter the first date and shift that you want to dispatch.
9. Enter the available truck hours for each truck that is on duty. Pre-assign any necessary loads onto the corresponding truck. Lock any pre-assigned loads onto a truck by highlighting the truck and clicking on the right mouse button. Manually create any necessary split loads.
10. After all necessary loads are pre-assigned, select 'Optimize Shifts' from the 'Optimize' menu. In the shift selection dialog box, select the last shift that you want to optimize. Click the 'Optimize' button.
11. Examine the work schedule and modify the dispatch, if needed. Loads can be moved between the available loads list, the storage list, the truck schedule list, and the overflow list by dragging them with the mouse. SAVE the optimization often.
12. Review the Gantt view of the optimization. Check for any gaps on the truck and gray loads. (Gray = problem load. Red = must go load. Yellow = can go load. Green = super can go load after the maximum shift flexibility cutoff. White = load before the retain point.).
A gap on a truck indicates that the order following the gap will not fit if the loads are delivered consecutively without a break. It indicates that a possible Retain exists for the order following the gap. To eliminate a gap, an order can be inserted in the gap, or the order following the gap can be moved onto another truck so that the retain point is respected. If one prefers not to use Gantt view, one can do the check based on delivery windows. Check each window in the normal view and make sure the windows and drop points are correct. Also check the ETA time and the retain/runout points.
13. When you are satisfied with the dispatch, go to the 'Optimize' menu and click 'Dispatch Shifts'. Select the last shift that you wish to finalize and click the dispatch button on the right. Click OK.
14. Save the Optimization by going to the 'File' menu and clicking 'Save Optimization'. When the system ask 'Do you want to move all of the dispatched order entry loads to Delivered loads log?', select Yes.
15. Print the truck tenders and terminal summary reports (Go to 'File' menu while in the Optimizer, select 'Print Reports...', and then select 'Transport Tender Report' or 'Terminal Tender Report'. You need to repeat this for each terminal that you are dispatching in a multi-terminal dispatch.
16. Any late changes that happen after the optimization has been saved and printed should be entered into the system via the Replenishment Planner.
17. Finally, when all the work is done invoke the 'Done for the Day' procedure by selecting 'Done for the Day' from the Inventory menu. This procedure resets each customer's status to 'Need New Information'. This ensures the next days sales and inventories are calculated correctly for each station.
Keywords:
References: None |
Problem Statement: Improving the performance of SLM License Servers. | Solution: After installing and configuring the license keys for SLM Sentinel servers, for improving the performance of license checks and loading of data by Aspen Retail product follow the steps outlined below.
1. Install the required components of Retail application; be sure to select Aspen SLM from the available options.
2. Once install and reboot of server is complete, launch the SLM Configuration wizard.
Start->AspenTech->Common Utilities->SLM Configuration Wizard
3. Select 'Yes' to indicate that you will be connecting to an SLM License Server.
4. Select the license server you will be connecting to.
5. Select 'Yes' to the question - 'would you like to the configure advanced settings?'
6. Uncheck 'Turn project on'.Make sure no tracking of licenses is enabled.
7. Turn off all network broadcasting, logging of time zone, IP Address, server selection and ignoring of local license keys.
8. Check (Select), 'Register and optimize license type usage settings'. Then Click 'Auto Configure/Optimize License Type settings. System will figure out the type of licenses installed and select it from the possible three types of licensing options.
9. Finish the configuration by clicking 'Next' 2 times and then finally 'Finish' button.
10. After these configuration steps, the application should be able to complete launching within 10 seconds. IF the above steps are not done, the application may take up to 1 minute to complete the launching process.
Keywords:
References: None |
Problem Statement: When should I use the replace trend utility? | Solution: Replace Trend Information allows the user to replace a Customer's Sales Trend Data. Retail replaces these values with the software's own calculated Expected Sales values. This utility can be used to modify the sales trends for a specific Customer or the existing Group of Customers within a Terminal or Zone. It is commonly used during holidays when sales trends fluctuate abnormally. Replacing the actual abnormal sales with an expected sales figure ensures an accurate forecast after the holiday has come and gone. The expected Sales figure makes the software think that these are the actual sales, and Retail will forecast shipments according to these figures. This allows the Customer to hold proper product inventories. Retail would use this information to update the sales trends and ensure a more accurate forecast in the case of special exceptions.
Keywords: None
References: None |
Problem Statement: How Does SLMLite work? | Solution: Install and run the SLM Lite client on each group's License PC:
Download the file <http://support.aspentech.com/SupportPublicAsp/SLM/slm_lite.msi> slm_lite.msi
From the License PC, double-click the file slm_lite.msi to install the SLM client
Get to a command prompt (Start | Run) and then type:
regsvr32 c:\program files\common files\hyprotech\shared\strgxi2.dll
After installing the SLM client browse through the Start Menu to Programs -> AspenTech -> Common Utilities, and launch the SLM Configuration Wizard.
Click the Config button on the first page
Click the Copy to Clipboard button
Paste it to a word document and send it out to Aspentech.
Keywords: SLMLite
References: None |
Problem Statement: New Features in Aspen Batch Process Developer V7.2 | Solution: The following enhancements were made to Aspen Batch Process Developer V7.2.
MOL file Viewer
A new MOL file viewer supports electrolytes and can be used to export MOL images into a MS Word recipe document. This eliminates the need of install ISIS/Draw or ChemDraw in order to produce mol structures in the recipe document.
Now this mol structure viewing component is used across Aspen Batch Process Developer. E.g. this is also used in Pure Component Editor for to display molecular structure from imported MOL file or from databank.
Stream Editor
The new stream Editor manages the stream names, to avoid accidental use of duplicated stream names. Stream Editor let's you view, delete and rename all existing stream names in a step.
Comments Editor
Now Comment Editor launches Wordpad rich text editor for editing the comments
Other Usability Enhancements
Sample projects have been moved back under the installation folder- Program Files/AspenTech/Aspen Batch Process Developer V7.2. Previous location under Documents and Settings\All Users\Application Data?was problematic, because for many platforms, the folder is not visible to user by default. On some platforms, user can not view this folder at all without sufficient privilege.
More default values have been added to user interface.
With V7.2 you can retrieve the default value by picking blank choice in a combo box.
Keywords: None
References: None |
Problem Statement: How do I scale the recipe with different units of measurement? | Solution: Once the recipe is built into a project, then changing the Input units of measurement in project Preferences (File | Preferences | Units of Measure) will not change the units of measure of input items in the recipe. Only newly added recipe will use the new preferences (units set).
So, to modify the units of measure of an existing recipe in a project go to Tools | Recipe Scaling and select the option To original scale at time of data entry and check the box for Save the scaled recipe in Unit of Measure Set and select the choice of units set.
This will alter the Units of measure for all input items in recipe to selected Units Set considering unit conversions properly.
The same tip can be followed for recipe scaling using different scaling options found under Tools | Recipe scaling dialog box as shown above.
Keywords: Units, Unit of Measure, Recipe, Recipe Scaling
References: None |
Problem Statement: How to create 3D layout? How to manage 3D layout? | Solution: In Aspen Batch Process Developer, one can animate the entire process. 3D layout for the process can be viewed under results || 3D animation. different radio buttons are available to run, pause, stop and/ or restart the animation to simulate feed flow, product transfer and tank overflow etc in the process.
There are two algorithms available in 3D animation:
1) default layout algorithm and 2) advanced layout algorithm.
When animation is executed for the first time, the default algorithm is used to create layout which is relatively faster defines the layout in a single pass.
Advanced layout algorithm allows one to regenerate a diagram for a step where new equipment and streams are needed to add into the existing layout. Advanced layout algorithm incorporates all of the new changes without destroying the previously saved layout. Advanced layout algorithm can be called by selecting a floor and then vessel layout button ( F2).
Keywords: 3D layout, overflow, animation
References: None |
Problem Statement: How to generate Aspen Batch Process Developer (ABPD) Excel reports using Excel 2003 (MS Office 2003). | Solution: If you have Office 2003 installed and want to use APBD Excel report, you need to install Microsoft compatibility pack because the ABPD Excel report template is in Excel 2007 format.
The compatibility pack will enable the Excel report generation. After the compatibility pack installation, user needs to make sure the latest MS Office patch is installed (SP3), since compatibility patch introduced a problem which was addressed by SP3.
User can download the Microsoft compatibility pack using following link.
http://office.microsoft.com/en-us/products/HA101686761033.aspx
Also user can download the Office 2003 SP3 from following link.
http://www.microsoft.com/downloads/details.aspx?FamilyID=E25B7049-3E13-433B-B9D2-5E3C1132F206&displaylang=en
Keywords: Excel reports, Excel 2003, Compatibility pack, Office 2003, Reports
References: None |
Problem Statement: Is there a way to display all transports when I export an order via RSO? | Solution: Description:
When exporting an order in RSO, this flag determines whether the Transport dialog box will display all the transports in the database or just those transports associated with the current group's terminals.
Data Type (length):
Integer (1)
Acceptable Values:
0 - Show the transports for a group or terminal (default).
1 - Show all the transports in the database.
Use:
When exporting a single order via RSO, the user must specify the truck it should export to. This setting will determine if the user can select from all trucks in the database or only those trucks associated with the current group's terminals.
Keywords: None
References: None |
Problem Statement: How are the records in the TIM table processed? | Solution: The TIM service is one of numerous NT services that process data from Aspen Retail interface tables in to the core Aspen Retail tables. The TIM service will sort the records by the ENTRY_DATE and start processing the oldest record first and then continuing to the newest record.
Keywords:
References: None |
Problem Statement: Why do I receive an Invalid Argument error when I try to export a shift? | Solution: An invalid argument error or an access violation error occurs when the data that is being written becomes corrupt after being loaded. After a group has been loaded into the optimizer all the work that is then being done, is done in memory. Nothing is written back to the database until the information (shift) is saved/exported. At this time if information has become corrupt the system with then generate an error while trying to save the information to the database. There is not a way to have the system just omit the erroneous data and continue on.
There are several ways to try to avoid the error. One way is to Sort the available shipments log by both volume and order number and look for any weird information (zero's or otherwise). This will assist the user in knowing that there will be a problem when the export is done, so the user should 'save' prior to exporting.
Another is to just simply save prior to exporting, this will assist the user in taking a snap shot of the current data in case the export generates the error message.
Keywords: Invalid Argument
Access Violation
Error messages
References: None |
Problem Statement: Is there a field that can replace GASNUM, if GASNUM is not available? | Solution: The TPS_GASREP table contains gas replacement product information, or aliases, for products that are equivalent for a given customer. That is, GASREPNUM can replace GASNUM if GASNUM is not available.
For example, a customer could have ?UNL89? specified as a customer product and a record in this table could equate ?UNL89? and SUPER.?
Keywords: Gas types
Gas num
References: None |
Problem Statement: How do I correct an incorrect date that was processed in the Data Quality Manager? | Solution: To correct this error, the DBA must locate the error record in the TPS_YESTINFO table and correct the date.
Keywords: Data quality manager
incorrect dates
References: None |
Problem Statement: Although you have all the station-to-station combinations calculated in the TPS_STATMATR table, you cannot make certain splits.
When you manually try to make a split, Aspen Retail does not find the trip time between the 2 (or more) stations, even if the trip time between the 2 stations does appear in the customer setup.
This problem has been observed using a SQL Server database.
You will find a message like the following in the dberrlog.txt or in the odbcerrlog.txt log files:
O D B C : : o d b c E x e c S Q L g e n e r a t e d S Q L S t a t e : 4 2 0 0 0 T a b l e : s t a t m a t r
[ M i c r o s o f t ] [ O D B C S Q L S e r v e r D r i v e r ] [ S Q L S e r v e r ] C o u l d n o t a l l o c a t e s p a c e f o r o b j e c t ' ( S Y S T E M t a b l e i d : - 1 0 3 7 3 4 4 0 9 8 ) ' i n d a t a b a s e ' T E M P D B ' b e c a u s e t h e ' D E F A U L T ' f i l e g r o u p i s f u l l . | Solution: What happens is that Aspen Retail cannot load all entries from the TPS_STATMATR into memory.
This is often evidenced by the fact that the RSO loads much more quickly than expected in these cases.
As no error messages appear when loading the RSO, you may think that all entries are loaded, but in reality they are not.
TheSolution is simply to allow the SQL Server TEMPDB database data file to automatically grow.
You can see the relative SQL Server window in the picture below.
You can enter the file growth in % or absolute size.
By doing this, as the data file is increased when needed, Aspen Retail will be able to load all of the matrix entries into memory.
Keywords: MATRIX
OPTIMIZATION
SPLITS
SQLSERVER
References: None |
Problem Statement: When do I use the override button in Data Quality Manager? | Solution: In Data Quality Manager, this button enables the user to override the exception and accept the sales and inventory figures as is. Before overriding an exception, Aspen Retail displays a dialog box with a message reminding the user to confirm all delivered loads and update the delivery shift of any loads that are coming later than expected. The user should cancel an override if either task has not been completed
Key words
Override
Keywords: None
References: None |
Problem Statement: What does the DoShiftWork setting in the Customize.ini control? | Solution: Setting the DoShiftWork ini setting in the Customize.ini will configure the optimization to work to load balance orders between terminals. It works to shift orders for terminals with less capacity (transport time) to terminals with more capacity.
As with many of the settings in the ini files, this setting can take either a 1 or 0. Set to 1, this option is considered turned on and the optimizer will look to balance work between terminals.
Keywords: DoShiftWork
References: None |
Problem Statement: How do I configure the DOTruckChisellnFirstPhase? | Solution: DoTruckChiselInFirstPhase = 1(Default)
The Truck Chisel algorithm runs after orders have been scheduled on transports. It attempts to optimize shipments by reassigning orders to alternate transports. It ensures that:
The load for an alternate transport is optically loaded
The original transport for an order is available for orders with a potentially longer trip time orders
The goal of this option is to create additional time on transport in order to deliver overflow orders. This setting is used to limit the execution of the Truck Chisel algorithm to the first phase, thereby increasing the speed of the optimization process
Acceptable Values:
0 = Do not execute the Truck Chisel algorithm in the first phase of the optimization process
1 = (Default) Execute the Truck Chisel algorithm in the first phase of the optimization process only
Use: The following information is true in most cases, but not all cases. AspenTech recommends that you test these settings and use the one that best suits your needs. In general, executing the Truck Chisel algorithm in the first phase will take longer to complete the optimization process than executing the algorithm
in the final phase. However, executing the algorithm in the first phase usually results in a lower cost per volume for the total optimization. The converse is also generally true. Executing the Truck Chisel algorithm in the final phase of optimization decreases the time it takes to complete the optimization process, but it can result in a slightly higher cost per volume for the total optimization
Note: Because each system is unique, AspenTech recommends that you test these settings and use the one that best suits your needs
Examples: See DoTruckChiselInFinalStage on next slide
Key words
INI
Keywords: None
References: None |
Problem Statement: I have a setting in my Customize.ini called SplitCustomerOncePerDay but it does not seem to be preventing a station from receiving more than one split a day when I optimize. | Solution: This setting was wrongly created in the ini files several versions ago and does not function at all. The setting SplitCustomerOncePerShift, however, does work and was the only intended implementation of this functionality. The onceperday setting should simply be removed as it has no functionality.
Keywords: SplitCustomerOncePerDay, split deliveries, split
References: None |
Problem Statement: What does Expected Inventory used in Data Quality Manager? | Solution: In Data Quality Manager, these figures represent Aspen Retail's calculated estimate of sales for the previous 24 hour period. Expected sales are compared with actual reported sales (Yesterday's Sales) to identify erroneous sales reported by the Customer. As a backup, Aspen Retail will utilize average sales as expected sales if historical sales information is not available to generate expected sales values.
Key words
Data Quality Manager
Sales History
Expected Sales
Keywords: None
References: None |
Problem Statement: Error Message is not helpful in certain parts of the application | Solution: The translation is not always accurate when using the Retail application in languages other then english. The best way to understand the error that is given is to switch the language to english and follow the steps to reproduce the error message again.
Keywords: Translation
error messages
References: None |
Problem Statement: Example Case:
Why are time adjusted sales being calculated? The opening inventory time for the previous day (28th) for customer #123 and the reported inventory time for customer # 123 are the same. | Solution: In the case for customer #123, the opening inventory on the 28th was at 7:15 am however the last update occurred at 10:15pm (22:15). When the user goes into the Data Quality Manager to enter new information the inventory shown at the top of the screen is the opening inventory for the 28th, not the last reported inventory.
Now since the last inventory was at 22:15, the application has to add back some sales in order to get an expected inventory at 7:15 the next day. You can verify this by when changing the inventory time to 22:15, the time adjusted sales go away. This indicates that the application is working off of a last inventory from 22:15 the previous day.
Summary:
- The opening inventory shown in Data Quality Manager is just that, the opening inventory, not the last reported inventory
- Behind the scenes, the application is using the last reported inventory (at 22:15) to calculate the time adjusted sales)
- To verify, change the inventory time to 22:15 and the time adjusted sales is zeroed out.
Keywords: Time adjusted sales
Opening inventory
Reported Inventory
References: None |
Problem Statement: What features have been removed in Aspen Fleet Optimizer V8.0? | Solution: Aspen Fleet Optimizer Order Manager has been retired and no longer supported in V8.0 release. The order manager is more often referred to as either the IVR or the VRU. Crystal Reports has also been removed for displaying reports and is no longer supported in V8.0 release.
Keywords: None
References: None |
Problem Statement: What does configuration setup in the security utility control? | Solution: The ?configuration setup? which can be found in the security utility in Aspen Retail does not control any functionality. The setting was added to the GUI but has no functionality associated with it. This setting will be removed from the Retail GUI in a future release to avoid any confusion.
Keywords: Utility
References: None |
Problem Statement: How to upload files to the Aspen FTP site via a DOS Prompt if you are having trouble using your browser. | Solution: Here are the quick steps to upload a file to our ftp site.
Let us say you want to upload a RetailBuild2006.5.0cdBuild046.zip for SUNOCO from your ?c:\temp\folder?
Step 1: Open a command prompt window.
Step 2: [Important:] Change directory to the folder that has the ?RetailBuildxxx.zip?Make sure the file you are uploading exists.
Step 3: Type in C:\Temp> ftp ftp.aspentech.com
User: Anonymous
Pass: <your email address?> Example:[email protected]
Step 4: Change the transfer mode to Binary by typing ?bin? at the ftp prompt. Change ftp directory to pub/download
Step 5: Create a new folder for the build. Let us say you want to upload it to the folder ?pub/download/AspenRetail?. Command: mkdir AspenRetail will create the folder.
Step 6: Change to the folder you created and issue a ?put? command to upload the build from your c:\temp folder.
The upload is complete when you see the file transfer complete message in the command prompt window.
Step 7: Exit by typing ?quit? command.
Keywords: DOS Prompt, Upload, FTP
References: None |
Problem Statement: How can I tell if DQM was Accepted or Overridden? | Solution: The History List under the Utilities Menu allows you to pull up a list of the past 20 days data processed by DQM to see whether or not the data was Overridden, or Accepted as accurate.
Keywords: History List
References: None |
Problem Statement: How do I get 'terminal lifting restrictions' to work? | Solution: In order to limit product availability for certain times of the day, the terminal must belong to a group that is defined as a 'Best Buy Group'. This is a setting underneath the group setup configuration dialogue box.
Best Buy Group's require suppliers configured for each product at the terminal level.
Once configured in this fashion, you will be able to limit the availability of products during certain times of the day in the Terminal Products Setup section of the Terminal Screen.Limiting lifting times in this fashion can help for when there are outages or planned maintenance at terminals.
Keywords: Terminal Lifting Restrictions
References: None |
Problem Statement: What is the Order Audit Log? | Solution: The Order Audit Log report captures all changes that are made to a shipment from the time it is created to the time the shipment is considered to be delivered. It captures user information, the date and time, the origin, and any changes made to the shipment, as well as the reason codes for these order modifications. This report can be sorted by Group, Terminal, Station, or Order number. You can also choose to report on either a single order or all orders. Access this report from the Aspen Retail main menu.
Keywords: Audit
References: None |
Problem Statement: Removing Matrix Data for Terminal to Station entries | Solution: To remove Terminal to Station Data (trip times and distances) quickly, just search for the records in the TPS_Matrix table and remove them.
Keywords: Matrix
References: None |
Problem Statement: How do I get into an account if Retail tells me it is in process but I know there is no one processing this account? | Solution: The best way to clear an account lock is to have the person whom the system incorrectly thinks is modifying the account, log into that account using the application (exe) the system thinks he/she is using to modify it (all this information is given when a user gets an account in process warning)- Replenishment Planner for example or Customer Set-up. Once this person has logged into that account, he/she can close it and the lock will be cleared. The dispatch center should have a list of the users IDs and Passwords in Aspen Retail to allow them to gracefully clear these locks in the event the Dispatcher is not working on the day in which this message is received.
If the system gives the warning and the process that appears to be modifying the account is not one of the standard applications a user would use, but is instead an NT Service running in the background, the user should wait for this process to complete and the account will be cleared. In the event the NT Service has unexpectedly shutdown while running, the Administrator should be notified to restart it and the account will be cleared when it runs through its normal process.
In the last resort that an account cannot be cleared through the above mentioned steps, there is an ini setting in the Internal.ini file ResetActive=0. By default this is set to 0. In the event that a user needs to be able to reset an account, this can be set to 1 to enable the Utility Menu Option in Aspen Retail entitles Reset Stations. When the user is using this feature, he/she should specify to only reset the account he/she is having trouble with... the default is set to 0 and would reset all accounts. This could be very dangerous and should be avoided. After this account lock has been cleared the ini setting should be changed back to 0 to avoid any inadvertent account resetting.
Keywords: Reset Stations, Account Lock
References: None |
Problem Statement: When using the ORACLE ODBC driver in an UNIX based installation of ORACLE, several database tables will not pass the database check. | Solution: In an UNIX based installations of ORACLE, the Merant driver is the driver that needs to be used.
Keywords: ORACLE ODBC
UNIX
ODBC driver
Merant driver
Database Check
References: None |
Problem Statement: What type of information does the scorecard contain? | Solution: The Scorecard provides detailed information regarding the productivity of the proprietary fleet and the costs of delivery using the generated dispatch plan. A variety of metrics including average cost per shipment, hour, volume, and distance are conveniently displayed for user reference. The Scorecard displays the costs incurred while operating the proprietary fleet and separates the costs of hiring other carriers to manage overflow.
Keywords: None
References: None |
Problem Statement: What tables store the transport compartment configurations? | Solution: The short answer is COMPARTMENTLENGTH is used to store double wall/diesel group information. It is kind of complicated so here are some examples that might be useful.
The value in the COMPARTMENTLENGTH is used for both double walls and diesel compartment groups. It works like this.
If in COMPARTMENTLENGTH for a truck you see all the same value of -1 that means no double walls and no diesel groups.
If you see values that -1,-1,-1,-1,-2, this means a double wall exists but there are no diesel groups
If you see -1.-2.-3.-4.-5, this means all compartments have double walls but no diesel groups are checked
If you see 1, 1, 1, 1,-1, this means one double wall exists and 1 diesel group is checked, the last diesel group is not checked
If you see 1, 1,1,1,2, this means one double wall exists and 2 diesel groups are checked.
So each time the value changes, for both positive and negative numbers, that means a double wall is checked.
If the number is negative, that means that no diesel group is checked for that compartment.
If the number is positive that means that a diesel group is checked.
Keywords:
References: None |
Problem Statement: Problem with Orders in Manual Order Table not coming in from one desktop. | Solution: The Ini setting IDCODE set to something other than Statnum on a dispatch desktop, this can cause this situation where all desktops and the Services machine are operating properly, but one desktop is not.
Keywords: IDCODE, Manual Orders
References: None |
Problem Statement: When does Aspen Fleet Optimizer forecast for the next order? | Solution: If you look in the Replenishment Planner for a customer, you will see the number of forecasted orders for a customer at the desired level set under Customer Setup. If one of the order is marked dispatched, then you will see that order with an asterisk next to it and after that you will see the desired number of forecasted orders ahead for that customer. So if you have a customer with their orders ahead in on the Customer Setup screen set to 6, in the Replenishment Planner you will see 6 orders + any orders that have been dispatched but not marked as having been delivered.
If you go inside the Optimizer for the next shift, however, and disptach that shift marking another order for this customer as dispatched, you will see inside the Replenishment Planner that you now have 5 orders ahead and 2 dispatched orders. Aspen Fleet Optimizer will not reforecast a new order for this customer until a new Sales and Inventory Reconciliation is performed the following day.
Keywords: Orders Ahead
References: None |
Problem Statement: Why are pre-assigned loads moved off trucks when multiple inventories come in to Aspen Retail? | Solution: The Aspen Retail system is designed to receive multiple inventories each day to increase forecasting accuracy. When the system receives an inventory update one of the affects of this new forecast is that any truck associated with the load is removed from the load even if the load was preassigned by a dispatcher in the optimize . The system was designed to automatically remove loads that are reforecasted from the truck to help reduce the likelihood of retain and runouts. By removing the load and placing it back in available loads this insures that when the load is once again placed in it optimal position on the truck. The system will continue to remove re-forecasted orders from the truck until the order has been marked dispatched. Once the order is marked dispatched reforecasting will no longer remove the order from the truck.
Keywords:
References: None |
Problem Statement: What is the purpose of the TOS Report? | Solution: The Terminal Orders by Shift Report is a listing of the orders by shift selected by terminal, as the name states. The purpose of running this report on a daily or even multiple times a day basis is to see what orders have been delivered by shift and which ones are still pending.
As orders are marked delivered by either Load/Delivery Confirmation or the DQM process, they are removed from this report. This allows a dispatcher to run the report for a previous shift and see whether there are any orders AFO does not believe have been delivered to that point. Orders hanging out from previous shifts on the TOS Report should be of concern if they are unaccounted for.
Used in conjunction with the Warning Manager, this report can be a useful tool for preventing station stock-outs or retains.
Keywords: TOS Report
References: None |
Problem Statement: How do I generate Trip Time Matrices using Aspen Fleet Optimizer | Solution: In your Internal.ini make sure you have the following set up correctly,
[mapping] section
- enablemapping = 1
- MapPointProgID = MapPoint.Map.EU (for the European version of MapPoint) or Map.Point.Map.NA for the North American version of MapPoint)
- MapPointAppID = MapPoint.Application.EU (for the European version of MapPoint) or Map.Point.Map.NA for the North American version of MapPoint)
Inside Mappoint, please make sure you adjust the following if necessary:
For information about matrix generation settings, see the INI Settings chapter in the aspenONE for Fuels Marketing Administration Guide.
To avoid a potential problem with erroneous trip times in Microsoft MapPoint, set the Start Driving at and End Driving at fields in MapPoint to span a 24-hour period, for example 6:00 AM to 6:00 AM. This prevents erroneous trip times caused by the resting period between driving times. For example, assume the following conditions: the Start Driving at time is set to 8:00 AM and the End Driving at time is set to 6:00 PM and you have a 1 hour trip that starts at 5:30 PM. In this case, MapPoint calculates the total trip time not as 1 hour but as 15 hours (30 minutes (5:30 PM to 6:00 PM) plus 14 hours (the resting period between driving times) plus 30 minutes (8:00 AM to 8:30 AM)).
After you have configured those, please follow the directions below and you should be able to generate the Matrices to your needs:
To Generate a Matrix:
1 From the Aspen Retail main dialog box, select Mapping | Matrix Generation. The Matrix Generation dialog box appears.
2 Select a Group for which you want to create a matrix. Then select from the following options:
Station - Station
Calculates trip times and distances from all stations to stations in the selected Group.
Station - Terminal
Calculates trip times and distances from all stations to all terminals in the selected Group.
Terminal - Terminal
Calculates trip times and distances from all terminals to terminals in the selected Group.
Group By Zone
Creates matrices between stations grouped in the same zone (or territory). Matrices are not created between stations in different zones.
Do Bi-Directional Lookups
Calculates the driving time and distances separately for trips to and from a destination. Select this option if the one-way drive times and distances are different between two points. Do not select this option if both one-way drive times and distances are the same.
Override area
Options to override the existing matrices
- Auto-Overrides existing matrices for stations whose matrix information was created automatically.
- Manual-Overrides only existing matrices for stations whose matrix information was entered manually.
- Both-Overrides all existing matrices.
- None-Does not override any existing matrices. It only generates matrix information for stations that are new.
3 Click Generate to create the matrix.
Keywords: Matrix
References: None |
Problem Statement: How will I know if a customer's sales and inventorry is accurate? | Solution: If Aspen Retail cannot reconcile a Customer's newly gathered sales, inventory and delivery information with historical information, that Customer's information is flagged as an exception and Aspen Retail displays the exception on the screen within Data Quality Manager.
With the irreconcilable data displayed on the screen, the user must then carefully analyze the information and update or correct the sales, inventory and delivery information so that reconciliation with historical information is possible. There are several causes of exceptions and Aspen Retail provides a variety of clues to assist the user in finding and correcting an error quickly
Key words
Sales and Inventory
Data reconciliation
Keywords: None
References: None |
Problem Statement: Why are the suppliers not showing up on the truck tender reports? | Solution: This problem is normally caused by the 'hide supplier' functionality inside the optimizer. The fix to this issue is inside the Resource Scheduling Optimizer. Please load the Resource Scheduling Optimizer and highlight the 'options' tab. Under the options tab there is a setting that is called 'Hide Supplier Field'. If there is a check mark next to this setting the supplier field will not print out on the truck tender reports. If the check mark on the 'Hide Supplier Field' is removed (by clicking on it) then the truck tender report will show the supply points on it. This setting is turn on or off by individual user so it will need to be checked on each Retail users machine.
Keywords: Truck Tender Report
References: None |
Problem Statement: What is meant by pre-assigning work and how do I do it? | Solution: Once shipments have been assigned to transports, the user can lock a shipment or several shipments on a transport if desired. Pre-Assigning enables the user to keep a desirable work schedule on one transport and re-optimize the rest of the work. The Resource Scheduling Optimization enables the user to lock a specific shipment on a transport or lock the transport
itself, which in turn locks all the shipments on a transport. Both locking techniques are very similar. To lock a specific shipment on a transport. First select the shipment that is on a transport by clicking on it. Right mouse click on the highlighted shipment and select the pre-assign option. A 'P' appears next to the customer umber indicating that the shipment is pre- assigned.
To pre-assign an entire truck. Highlight the transport and with the right mouse button and click on the transport. A 'P' will appear next to all of the shipments assigned to that transport. To unlock the assignment highlight the transport and with the right mouse button click on it. The pre-assignment indicator, 'P', will be removed for all shipments on that transport.
Keywords: None
References: None |
Problem Statement: What do the expected and projected sales value mean in the history table? | Solution: The TPS_HISTORY table stores both the projected sales and the expected sales for a station. The projected sales for a particular day are the volume of the sales for a station forecasted from the prior day. The expected sales are adjusted projected sales from the prior day's forecasted sales while taking today's new sales data into account. Aspen Retail uses the data that is reported today to reforecast the account and with that additional data point it then comes up with the expected sales.
Keywords: Projected sales
expected sales
history
References: None |
Problem Statement: User Pre-assigns loads to truck, saves Optimization and closes optimizer. If the user re-opens the Optimizer and runs the Optimization again, the pre-assigned loads will get moved around. The Pre-Assigned Flag does not get written to the database. | Solution: After re-opening the optimizer, the User must re-mark orders that are to remain Pre-Assigned if he/she chooses to run the Optimizer.
Keywords: Pre-assign
References: None |
Problem Statement: What table stores all old orders inside of the Aspen Retail Database? | Solution: The TPS_OLDORDER table has been consolidated into the TPS_ORDERS table. All old orders are now stored in the TPS_ORDER table with a value of ?1? in the OLDORDER field in the table.
Keywords: Old Orders
Orders
References: None |
Problem Statement: What version of Mappoint is supported in Aspen Fleet Optimizer (AFO) V7.3? | Solution: AFO version 7.3 has been tested with Mappoint 2009. We have not tested earlier versions of Mappoint but we do not anticipate issues with it. AFO version 7.3 was also tested with MS SQL Server 2005 SP3 and MS SQL Server 2008 R2 and Oracle 10g Release 2.
Keywords: None
References: None |
Problem Statement: Many customers ask if Aspen Retail supports Windows XP - SP2. | Solution: Windows XP - SP2 is not a supported platform for 2004.1 and before. The officially supported version of XP for 2004.1 is SP1a.
XP SP2 will not be officially supported until version 2004.2.
We did very limited testing for 2004.1 on XP SP2 and no testing for 7.7.4 or 7.7.5 on XP SP2. As a result, we cannot guarantee that a customer who runs one of these versions on XP SP2 will not experience any problems.
In order for you to have an idea of what the issues could be, you can have a look also atSolution #114208 (Cannot Connect to License Server after upgrading to Windows XP Service Pack 2).
Keywords: Operating system
Service pack
References: None |
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