mattbit/tweet-sentiment-airlines · Datasets at Hugging Face

text stringlengths 12 186	label int64 0 2
@SouthwestAir my bag was lost, and according to the rep they don't even know where it is, Please help.	0
@SouthwestAir I never got my flight confirmation. I've been on hold for an hour and I can't get info online. What am I to do?	1
@JetBlue need flight to ATH from PDX. Do you coordinate with other airlines?	1
@JetBlue Token $75.00 Goodwill Voucher for passengers stuck on flight 136 from Phoenix today. 3 hour mark. How about a $27,000 per passenger	0
@united @staralliance Now do the right thing and reinstate the tickets you voided #UnitedFail	0
@AmericanAir can I get a free ticket to Hawaii for being fabulous	1
@AmericanAir do you still use DC9's?	1
@united Looking forward to flying with you guys as well !!	2
@united can you DM me? Been on hold with customer service very long time (53 min +) and getting the run-around. Thanks.	0
@JetBlue Definitely! Lots of announcements and the app is great.	2
@SouthwestAir fyi the link in your baggage incident email redirects to a 404 on mobile. The link auto changes on mobile. Desktop works fine.	0
@USAirways on a happy note our 719 crew is wonderful. Can't say enough great things about our pilot. He's doing all he can for us.	2
@USAirways Hold time to book award travel from Gold status: 4 HOURS and counting!!!! + 4 days of calling #usairwaysfail @AmericanAir	0
@usairways I've called for 3 days and can't get thru. is there some secret method i can use that doesn't result in you hanging up on me?	0
@united @staralliance was there few weeks ago AWESOME,bright vibrant, and NO habitrails	2
@AmericanAir no; I just expect a higher level of customer service & for the flight crews to give us accurate information	0
@united Thanks to supervisor Miriam who provided me with great customer service. #finally	2
@AmericanAir Flight Cancelled Flighted and rebooked but agent made a mistake and booked wrong date! Been trying to get through via phone for hours!!	0
@JetBlue or she ;)	1
@united feeling poor on the church-mouse level here, 180 dollars is enough to make a grown man cry. I'm not a grown man but tears happened	0
@AmericanAir Ps, I was right.	1
@AmericanAir another day another grievance with this airline. No customer service	0
@USAirways I left my son's Duke hat on flight #1761 last night. It says "Mason" on the back. Any way of locating it? Thanks in advance!	1
@united still missing my luggage, was promised someone would call, no call so far, flight from Shanghai to DC with connecting flight in ORD	0
@SouthwestAir This experience was the worse flying experience I've ever had. To be met w/ contempt from your Customer Service makes it worse	0
@VirginAmerica partners with @Visa Checkout as mobile payment method to help boost mobile conversion rates #etailwest #payments #visa	1
@AmericanAir I was going to change it to tomorrow because I am concerned if the fllight does make I won't be able to leave the airport 1/2	1
@SouthwestAir Whats up with flight 4464 Ft myers to milwaukee???	1
@AmericanAir 4285. Apparently we’re told, staff on the ground keep promising to come and they don’t.	0
@AmericanAir overall lack of attention or foresight when managing flights.	0
@VirginAmerica BIG Love/gratitude.mpower w/ http://t.co/1AGR9knCpf weRin #OSCARS2105 VIPswagbags@ #AvalonHollywood http://t.co/ybMbGs0dHn	1
@USAirways Good news, we got fixed.	2
@united so this did not work out at all!! Incredibly unfriendly ground staff and false promises over Twitter @theairhelper	0
@USAirways flt 470 Tampa to CLT is very Late Flight gonna miss conn to BOS what can you do?	0
@united thanks, i made it.	2
@USAirways already called, no other options, flight is being reimbursed. Never again, you are unreliable for business travelers.	0
@united It is super frustrating that the folks at the United Ticket Counter in Pittsburg aren't honoring their own Media Rate! #unitedfail	0
@USAirways No access to Dividend Miles and for a week the automated phone keeps telling me to call back Late Flightr. #FRUSTRATED #LivePersonPlease	0
@SouthwestAir Hi! Thanks! Do you have an exact link to that specific page on your site you can share - or is it under "Flight Status":? Thx!	1
@SouthwestAir I notice that there are separate buttons for "guitar" and actual "music" in this pic. Some bands should take note of this.	1
@USAirways 4473. She just called to say it's a runway clearing problem of all things.	1
@AmericanAir I know. Just a little cold weather humor. :)	1
@JetBlue no. Did not catch his name. I am sure Jason will know.	1
@JetBlue Great thank you!	2
@united Can you help me get a flight out tonight to Houston?Just don't want to be stuck here till Monday with all this bad weather moving in	1
@AmericanAir its pulling away from gate to get your departure time then leaving us on tarmac claiming power issues that magically repaired	0
@united Do you have any flights with lie flat seating from STL to PDX around the date of March 5?	1
@united ^JT is the ORD to PHL flight at 9:15 PM (CDT) delayed? DM I'm kinda hoping not to be stranded at ORD either.	1
@USAirways finally spoke with someone. I have to email the refund dept. I love you guys, but 6 hours in line to be told no dice sucks.	0
@JetBlue ..... No crew at our gate.	0
@united Thanks. Got it straightend out last night.	1
@SouthwestAir my golf bag was broken on the flight I just took. What's the process for damage reimbursement?	0
@SouthwestAir need assistance getting an extension on a flight that has expired.	1
@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:)	2
@SouthwestAir Sorry to spam, it would just be so awesome to see @Imaginedragons in Vegas. Your help would be absolutely amazing.	2
@JetBlue Was nice to see your Veterans Advantage Program at the gate on Sunday @ MCO.Keep up the good work at JetBlue	2
@USAirways hey guys just want to say I had the best flight ever! Thank you so much. I fell asleep and actually had a wet dream.	2
@AmericanAir I was flying from Ft Lauderdale FL to Seattle WA on the 02/28/2015 until the 03/03/2015 and they don't want to honor my flight.	0
@JetBlue currently dancing in the terminal. love Stevie!	2
@JetBlue yes, We have de baggage claim, I'm so sad for the baggage and how They treat Us 😞 please we need That baggage	0
@USAirways have scheduled flight Sat(2morrow) CHO-CLT CHO needs to be added to weather advisory. Please evaluate asap.	1
@jetblue @viraltech creates institutional quality machine driven JetBlue Revenue predictive analytics and forecasts using public Big Data ;)	1
@SouthwestAir I did but it only shows one flight one way. When I try to go to the home page and book roundtrip there's nothing available :(	0
@SouthwestAir thanks for the follow up. So glad to get my bag back.	2
@JetBlue since high likelihood of snow at time of flight tomorrow, any chance I can rebook for Sunday?	1
@USAirways No Problem - he was the only person in the airport who would help :)	2
@USAirways I do to as I have an afternoon Conference in Las Vegas and I would rather plan ahead than run thru the airport and then attempt	0
@SouthwestAir Yes. Dale at Baggage office was wonderful. But not everyone is on the same page down there... We had a 6 hour wait!	0
@SouthwestAir yes I was everything worked out great	2
@united customers aren't dumb. These revenue based programs will hurt everyone. Not gonna save money like you think	0
@JetBlue even @Citi responded quicker via Twitter when they #fail.... Still on hold, hoping no one books the flight..... @JetBlue #fail	0
@AmericanAir Mad love http://t.co/4ojrSDWPkK NYC-	2
@AmericanAir Its not that I wasn't offered "perks" by @USAirways. I ASKED and was told, "NO." #thenewamerican	0
@united is the worst. Nonrefundable First class tickets? Oh because when you select Global/FC their system auto selects economy w/upgrade.	0
@JetBlue hi! Is it possible to upgrade to a Mint seat on an already booked ticket? Thanks!	1
@USAirways sits on a throne of lies	0
@AmericanAir sure is. What's more frustrating is being stranded at the airport with our fate in your hands.	0
@USAirways if my flight, 4035, is delayed, what time do I have to arrive at BHM?	1
@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers	0
@JetBlue Every crew member I dealt with in Orlando was incredibly rude. I'm actually pretty disgusted with JetBlue right now.	0
@USAirways please keep Emily at you gso airport ticketing on staff she is amazing	2
@JetBlue glad you like it. Feel free to steal it.	2
@AmericanAir thanks for the response. I know it's not your fault... But Im in ORD in T5 and hungry if you want to stop by ✈️✌️	0
@JetBlue Guess I'll wait another 24 hrs in hopes rate goes down & is more reasonable. Fingers crossed. Cutting it close to my travel dates.	1
@united yes, after this awful weather it appears I can get home	1
@united just touched down in Miami - not too far off , Nicely done united 👍	2
@united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait	0
@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination & award type remains the same	2
@AmericanAir keep trying to call to change reservation and you keep hanging up on me	0
@SouthwestAir thanks for getting me back to Nashville. Big thanks to the pilots on the 6:15 out of Baltimore. Flying in snow landing on ice.	2
@JetBlue I waited in line all that time to be told by a crewmember that there's no update until 9:30 #3HrDelay #disappointed	0
@united thx for update	2
@united of course not. The inflight crew was great!	2
@SouthwestAir thanks for the info and the quick response!	2
@AmericanAir of course it wasn't your intention, issue lies in lack of response. she did contact you directly; she sat on hold for 50 mins	0
@united they have access to the dial that makes it faster do they?	0
@AmericanAir Hi ho, hi ho. It's off to work I go. #WeeklyCommuteOnAA http://t.co/JQHg4jTm4w	1
@united no they were to busy taking to each other and I needed to get to an audition.	0
@USAirways 1,223.22 of unusable funds. Will not book with you again. #usairwaysfailscustomers	0
@united @NY_NJairports Only at Newark can you land 15 minutes early but lose all that time waiting on tarmac for a gate.	0

@SouthwestAir my bag was lost, and according to the rep they don't even know where it is, Please help.

0

@SouthwestAir I never got my flight confirmation. I've been on hold for an hour and I can't get info online. What am I to do?

1

@JetBlue need flight to ATH from PDX. Do you coordinate with other airlines?

1

@JetBlue Token $75.00 Goodwill Voucher for passengers stuck on flight 136 from Phoenix today. 3 hour mark. How about a $27,000 per passenger

0

@united @staralliance Now do the right thing and reinstate the tickets you voided #UnitedFail

0

@AmericanAir can I get a free ticket to Hawaii for being fabulous

1

@AmericanAir do you still use DC9's?

1

@united Looking forward to flying with you guys as well !!

2

@united can you DM me? Been on hold with customer service very long time (53 min +) and getting the run-around. Thanks.

0

@JetBlue Definitely! Lots of announcements and the app is great.

2

@SouthwestAir fyi the link in your baggage incident email redirects to a 404 on mobile. The link auto changes on mobile. Desktop works fine.

0

@USAirways on a happy note our 719 crew is wonderful. Can't say enough great things about our pilot. He's doing all he can for us.

2

@USAirways Hold time to book award travel from Gold status: 4 HOURS and counting!!!! + 4 days of calling #usairwaysfail @AmericanAir

0

@usairways I've called for 3 days and can't get thru. is there some secret method i can use that doesn't result in you hanging up on me?

0

@united @staralliance was there few weeks ago AWESOME,bright vibrant, and NO habitrails

2

@AmericanAir no; I just expect a higher level of customer service & for the flight crews to give us accurate information

0

@united Thanks to supervisor Miriam who provided me with great customer service. #finally

2

@AmericanAir Flight Cancelled Flighted and rebooked but agent made a mistake and booked wrong date! Been trying to get through via phone for hours!!

0

@JetBlue or she ;)

1

@united feeling poor on the church-mouse level here, 180 dollars is enough to make a grown man cry. I'm not a grown man but tears happened

0

@AmericanAir Ps, I was right.

1

@AmericanAir another day another grievance with this airline. No customer service

0

@USAirways I left my son's Duke hat on flight #1761 last night. It says "Mason" on the back. Any way of locating it? Thanks in advance!

1

@united still missing my luggage, was promised someone would call, no call so far, flight from Shanghai to DC with connecting flight in ORD

0

@SouthwestAir This experience was the worse flying experience I've ever had. To be met w/ contempt from your Customer Service makes it worse

0

@VirginAmerica partners with @Visa Checkout as mobile payment method to help boost mobile conversion rates #etailwest #payments #visa

1

@AmericanAir I was going to change it to tomorrow because I am concerned if the fllight does make I won't be able to leave the airport 1/2

1

@SouthwestAir Whats up with flight 4464 Ft myers to milwaukee???

1

@AmericanAir 4285. Apparently we’re told, staff on the ground keep promising to come and they don’t.

0

@AmericanAir overall lack of attention or foresight when managing flights.

0

@VirginAmerica BIG Love/gratitude.mpower w/ http://t.co/1AGR9knCpf weRin #OSCARS2105 VIPswagbags@ #AvalonHollywood http://t.co/ybMbGs0dHn

1

@USAirways Good news, we got fixed.

2

@united so this did not work out at all!! Incredibly unfriendly ground staff and false promises over Twitter @theairhelper

0

@USAirways flt 470 Tampa to CLT is very Late Flight gonna miss conn to BOS what can you do?

0

@united thanks, i made it.

2

@USAirways already called, no other options, flight is being reimbursed. Never again, you are unreliable for business travelers.

0

@united It is super frustrating that the folks at the United Ticket Counter in Pittsburg aren't honoring their own Media Rate! #unitedfail

0

@USAirways No access to Dividend Miles and for a week the automated phone keeps telling me to call back Late Flightr. #FRUSTRATED #LivePersonPlease

0

@SouthwestAir Hi! Thanks! Do you have an exact link to that specific page on your site you can share - or is it under "Flight Status":? Thx!

1

@SouthwestAir I notice that there are separate buttons for "guitar" and actual "music" in this pic. Some bands should take note of this.

1

@USAirways 4473. She just called to say it's a runway clearing problem of all things.

1

@AmericanAir I know. Just a little cold weather humor. :)

1

@JetBlue no. Did not catch his name. I am sure Jason will know.

1

@JetBlue Great thank you!

2

@united Can you help me get a flight out tonight to Houston?Just don't want to be stuck here till Monday with all this bad weather moving in

1

@AmericanAir its pulling away from gate to get your departure time then leaving us on tarmac claiming power issues that magically repaired

0

@united Do you have any flights with lie flat seating from STL to PDX around the date of March 5?

1

@united ^JT is the ORD to PHL flight at 9:15 PM (CDT) delayed? DM I'm kinda hoping not to be stranded at ORD either.

1

@USAirways finally spoke with someone. I have to email the refund dept. I love you guys, but 6 hours in line to be told no dice sucks.

0

@JetBlue ..... No crew at our gate.

0

@united Thanks. Got it straightend out last night.

1

@SouthwestAir my golf bag was broken on the flight I just took. What's the process for damage reimbursement?

0

@SouthwestAir need assistance getting an extension on a flight that has expired.

1

@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:)

2

@SouthwestAir Sorry to spam, it would just be so awesome to see @Imaginedragons in Vegas. Your help would be absolutely amazing.

2

@JetBlue Was nice to see your Veterans Advantage Program at the gate on Sunday @ MCO.Keep up the good work at JetBlue

2

@USAirways hey guys just want to say I had the best flight ever! Thank you so much. I fell asleep and actually had a wet dream.

2

@AmericanAir I was flying from Ft Lauderdale FL to Seattle WA on the 02/28/2015 until the 03/03/2015 and they don't want to honor my flight.

0

@JetBlue currently dancing in the terminal. love Stevie!

2

@JetBlue yes, We have de baggage claim, I'm so sad for the baggage and how They treat Us 😞 please we need That baggage

0

@USAirways have scheduled flight Sat(2morrow) CHO-CLT CHO needs to be added to weather advisory. Please evaluate asap.

1

@jetblue @viraltech creates institutional quality machine driven JetBlue Revenue predictive analytics and forecasts using public Big Data ;)

1

@SouthwestAir I did but it only shows one flight one way. When I try to go to the home page and book roundtrip there's nothing available :(

0

@SouthwestAir thanks for the follow up. So glad to get my bag back.

2

@JetBlue since high likelihood of snow at time of flight tomorrow, any chance I can rebook for Sunday?

1

@USAirways No Problem - he was the only person in the airport who would help :)

2

@USAirways I do to as I have an afternoon Conference in Las Vegas and I would rather plan ahead than run thru the airport and then attempt

0

@SouthwestAir Yes. Dale at Baggage office was wonderful. But not everyone is on the same page down there... We had a 6 hour wait!

0

@SouthwestAir yes I was everything worked out great

2

@united customers aren't dumb. These revenue based programs will hurt everyone. Not gonna save money like you think

0

@JetBlue even @Citi responded quicker via Twitter when they #fail.... Still on hold, hoping no one books the flight..... @JetBlue #fail

0

@AmericanAir Mad love http://t.co/4ojrSDWPkK NYC-

2

@AmericanAir Its not that I wasn't offered "perks" by @USAirways. I ASKED and was told, "NO." #thenewamerican

0

@united is the worst. Nonrefundable First class tickets? Oh because when you select Global/FC their system auto selects economy w/upgrade.

0

@JetBlue hi! Is it possible to upgrade to a Mint seat on an already booked ticket? Thanks!

1

@USAirways sits on a throne of lies

0

@AmericanAir sure is. What's more frustrating is being stranded at the airport with our fate in your hands.

0

@USAirways if my flight, 4035, is delayed, what time do I have to arrive at BHM?

1

@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers

0

@JetBlue Every crew member I dealt with in Orlando was incredibly rude. I'm actually pretty disgusted with JetBlue right now.

0

@USAirways please keep Emily at you gso airport ticketing on staff she is amazing

2

@JetBlue glad you like it. Feel free to steal it.

2

@AmericanAir thanks for the response. I know it's not your fault... But Im in ORD in T5 and hungry if you want to stop by ✈️✌️

0

@JetBlue Guess I'll wait another 24 hrs in hopes rate goes down & is more reasonable. Fingers crossed. Cutting it close to my travel dates.

1

@united yes, after this awful weather it appears I can get home

1

@united just touched down in Miami - not too far off , Nicely done united 👍

2

@united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait

0

@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination & award type remains the same

2

@AmericanAir keep trying to call to change reservation and you keep hanging up on me

0

@SouthwestAir thanks for getting me back to Nashville. Big thanks to the pilots on the 6:15 out of Baltimore. Flying in snow landing on ice.

2

@JetBlue I waited in line all that time to be told by a crewmember that there's no update until 9:30 #3HrDelay #disappointed

0

@united thx for update

2

@united of course not. The inflight crew was great!

2

@SouthwestAir thanks for the info and the quick response!

2

@AmericanAir of course it wasn't your intention, issue lies in lack of response. she did contact you directly; she sat on hold for 50 mins

0

@united they have access to the dial that makes it faster do they?

0

@AmericanAir Hi ho, hi ho. It's off to work I go. #WeeklyCommuteOnAA http://t.co/JQHg4jTm4w

1

@united no they were to busy taking to each other and I needed to get to an audition.

0

@USAirways 1,223.22 of unusable funds. Will not book with you again. #usairwaysfailscustomers

0

@united @NY_NJairports Only at Newark can you land 15 minutes early but lose all that time waiting on tarmac for a gate.

0