no signal and weak mobile data
hi,i started a contract with you last week for a iphone xr. i have no phone signal (texts don't always send - phone conservations constantly drop off)  and really poor/slow 4g and 3g. i’ve checked the coverage checker and it shows very good coverage (s2 1nz).i've turned my phone on and off and this seems to show good coverage for 2 minutes after being switched on but then plummet to 1/no bars. any help?
hello @oscarmorton94,in regards to texts, try the following:1) turn off imessage (settings > messages)2) restart your phone (by pressing and holding the on/off button)3) tap settings > phone > my number and confirm that it is correct.4) if it is not correct, please enter the correct number5) turn imessage back to on (settings > messages)6) finally, go to settings > messages > send & receive and see if the correct number is displayed under “start new conversations from:”.for the coverage, it sounds like the coverage in your area isn’t as good. contracts purchased from us come with a 30-day change of mind, and 14-days via carphone warehouse.if you’re still in the returns window, we can help process a return.i’ll pm you anyway incase you wish to go through with this.mohammed
hey iphone xs users! the issue will be fixed in update 15.2 and this update is now available and it should fix the problem. okay, from an iphone i see the problem. make sure you don’t have anything on too high of a pixel measurement regarding width as well as make sure none of what you have on position other than auto is sticking out. hope this helps. :wink::+1: hi [@tino52](/u/tino52)

[image] scruffr:

however, there might be other factors that don’t show easily - e.g. radio noise like other wifi or bluetooth devices, badly filtered appliances, quality of your power supply, external circuitry, …

i agree with this, it could be any of a number of things. you are c… Greetings, 
  

  
I am happy to help you regarding your 3G settings. 
  

  
Please do contact your service provider who will be glad to give them to you free of charge and help you configure them. After all, you already paid for them! 
  

  
Best regards try clearing cache in roon settings on the device. Your card is ok. There is interference between the router and your computer.  

  

1. The router or the PC may be "hidden" behind a metal cabinet, refrigerator, etc.  

2. Move router higher  

3. Microwave ovens and some cordless phones (not cellphones) that use 2.4GHz will interfere with the 2.4GHz WiFi signal.  

4. Point the router antennas in-line with the direction of the PC.  

5. Move the router closer to the PC. Hi,
  

  
Here are the instructions to [activate your phone with Spectrum](https://ccm.net/faq/56575-how-to-activate-a-new-device-with-spectrum). When you proceed with the activation, don't forget to keep your phone turned off.
  

  
If you still cannot activate your phone, remove the SIM card and reinsert it, then restart your device. I have this problem too. I've tried many way too fix it but my phone still have this problem. thanks [@lisak.q9ib8t](/u/lisak.q9ib8t),

i think you are the first person describing the issue to mention that it seems to be triggered by returning to cellular coverage from an area of no coverage.

i’m hoping when you started your reply to me that the “yes” means yes you can still check voicemail with visual voicem… i assume your new router is wireless?

limited access with wireless usually means you don't have a valid ip address assigned. you need two things for a working internet connection. 1. you need a physical connection, known as layer 1 and layer 2. 2. you need a logical connection known as layer 3.

if you've got the limited access message that means your laptop has a working wireless connection at layers 1 and 2. what you don't have is the layer 3 connection i.e. an ip address.

there could be a number of reasons why this is happening. i would suggest that you start by powering your pc down - shut it off completely not just hibernate it or just shut the lid. next power down the router, pull the power cord out of it. let the router sit unplugged for about 2 minutes. power the router back up......wait about 2 min more. power your pc back up.

learn how to use the command line command "ipconfig". you access the command line via the accessories folder on windows. when you get the c:/> prompt - enter the command "ipconfig" hit enter. in the group of stuff on the screen you want to see an ip addess assigned to the wireless interface. when you get the limited access message the first thing you want to do is check to see if you have an ip address assigned.

if the above trick doesn't work, then i suspect there is something wrong with your network configuration on your pc. if you take your laptop to a starbucks does it work there?