Unable to manage active sessions





Hi,

 

We currently have 500 named (user) licences for Creative Cloud and we are using Google SSO (Federated Login via SAML) as our account creation / management method.

Students can use creative cloud in all of the ICT Suites and various laptops around the school.

Since the new Creative Cloud 2020 has been released, we have rolled it out to only one of our ICT Suites, the other ICT areas have the older Creative Cloud 2018/19.

With the old 2019/18 CC if a student logs in to Creative Cloud on any of the various laptops/other ICT Suites, and have more than 3 active sessions, when they try to login to a different device (the fourth device) creative cloud asks them to sign out of one of the older sessions in order to sign in where they are currently logging in, which works fine.

The new 2020 CC seems to have changed, when the fourth device is logged into, CC tells the user to login to Adobe Account Management and clear one of the older sessions themselves. The issue with this is that the "Active Sessions" tab does not appear in the users Adobe Profile at all, and thus the student cannot use any Adobe CC apps.

2020 CC seems to use SAML now as opposed to before where this was not available, and this is what we are now using.

 

Has anyone experienced this before? How can I solve it?

 

Thanks
Hi, I have managed to resolve the issue. Thank you very much for your help during this matter.
after further research and coming across [this answer to a similar issue](https://community.auth0.com/t/failed-silent-auth-login-required/33165/39), i made the switch to auth0’s custom domain solution and it fixed all of the issues mentioned above. this topic can be closed! your license should match the number of users on your system, so you may need to request a new license.

this command can be used to reset a password: <https://docs.mattermost.com/administration/command-line-tools.html#mattermost-user-password>. timgoos,there seem to be a few threads about this issue. most people, at least those who bothered to respond back to this forum, seem to indicate that turning off the "lock screen controls" resolved the issue for them. my guess is that there's a bug somewhere in the app, and they haven't either figured it out, or looked at it. i'd suggest that you go to settings -> sonos -> lock screen controls and make sure it isn't green (on). it's inconvenient, if you're accustomed to using the lock screen like i am, but then again if it doesn't kill the battery, that's a plus.and if you'd be so kind as to come back and post here to let us know if it works for you, it might help the next person who may be in your shoes.thanks! see this link for account handling:https://support.sonos.com/s/article/3427?language=en\_usyou will find help for changing accounts, resetting passwords, etc. it's not in the core, but you can use an app: <https://apps.owncloud.com/content/show.php/registration?content=170608> No they removed the activity streams about a month ago. There is supposedly something being created to replace it In the near future. Meanwhile many users are using discord to communicate I can give you various invite links depending on the language if you're interested. [orafik](/members/orafik) thanks, unfortunately this is for an older version that i am not using. i actually found one 

<https://support.solarwinds.com/successcenter/s/article/setup-ssl-and-enable-smart-card-cac-pki-user-authentication-for-orion-web-console?language=en_us> Well just had TAC look into it. They restarted the management plane which fixed the issue.

The reason we believe was due to insufficient resource in the management plane at the time of the update.

Thanks Sandeep for your help.




[View solution in original post](/t5/general-topics/app-version-mismatch/m-p/45216#M33220) sorry for the sign-in trouble! we're looking into this issue and working to fix it on our end so you can keep streaming your favorite shows and movies. hang in there, we will be giving updates here as we get them. in the meantime, try streaming your service over different browsers, your mobile device, or your streaming media players. check out our supported devices.
 
we’ll keep you posted.
 
-directvnowcare the simplest solution is to install psi4 to a new conda environment. the point of creating a new environment is that different programs live in different environments. their dependencies can’t interefere with each other, but the programs can’t interact with each other, either.

i recommend you creat…