very disappointed in rw- need help getting my number ported out
good evening,

after about 3 years with rw, i decided to make the switch to straight talk. lo and behold, they are unable to transfer my number! my number is coming up as a “landline”!

uncool, rw. you advertise yourself as a “wireless carrier” when really you are a mostly voip service, which mak…
[image] stephanies.p6tf4h:

and caused problems for me when i tried to port out of rw.

hi [@stephanies.p6tf4h](/u/stephanies.p6tf4h),

i would like to clarify that we have verified that straight talk does port our numbers, and your republic number’s fcc classification as a wireline was not the issue that prevented yo…
hello @oscarmorton94,in regards to texts, try the following:1) turn off imessage (settings > messages)2) restart your phone (by pressing and holding the on/off button)3) tap settings > phone > my number and confirm that it is correct.4) if it is not correct, please enter the correct number5) turn imessage back to on (settings > messages)6) finally, go to settings > messages > send & receive and see if the correct number is displayed under “start new conversations from:”.for the coverage, it sounds like the coverage in your area isn’t as good. contracts purchased from us come with a 30-day change of mind, and 14-days via carphone warehouse.if you’re still in the returns window, we can help process a return.i’ll pm you anyway incase you wish to go through with this.mohammed after some playing around i managed to fix this problem. the issue appears to be a forwarding priority problem. there are 4 types of call forwarding which are supported by at&t and most devices, they are: unconditional call forwardingforward on busyforward on unansweredforward on unreachable according to some earlier posts in other threads on this forum it is currently impossible to set anything other than unconditional yourself (even for unconditional i'm not sure, although it appears to work), apparently at&t disabled this some time ago citing security concerns. so, in order to set the others, you need to call 611 and ask at&t to do it for you. so, to the issue. in my case (and i believe in most cases), the default call forwarding number for all of the various types of call forwarding is the voicemail number for at&t (starts with 415 area code). what appears to happen if you try to set unconditional call forwarding yourself is that it appears to have worked, but when someone makes a call to the number, at&t defines the phone to be unreachable, so, instead of forwarding to the unconditional call forwarding number, it forward directly to the unreachable call forwarding number, which is set to the voice-mail number, and the caller is directed immediately to voice-mail. the way to fix this is to change the call forwarding for 'unreachable', but as i mentioned earlier, you can't do this yourself; i have tried with both the phone settings and the mmi number (which btw is very hard to find), both return some kind of error indicating that it cannot be done. so, you need to call at&t and tell them, very specifically, that you would like to set *only* your 'forward on unreachable' to the number that you actually want to forward to. now, when the caller calls the number, if you have set unconditional call forwarding, or you turn off your phone, or you set it to airplane mode, or you take the sim out and go to another country, your calls will be correctly forwarded directly to the 'forward on unreachable' number, which is correctly set. i have done this, and it works perfectly...it's easy to test, you just need to put your phone in airplane mode.  to any google voice users, i have set mine to a google voice number, and it works perfectly. now, if i have wifi access in another country, or i put another sim in my phone that has internet, i will be able to answer calls that come in to my at&t wireless number on my google voice number. beware that the level 1 staff at the 611 line are completely clueless about this and they will try to send you a link to the set of instructions to do it yourself...they don't work; you need to insist that you want them to do it, and try to talk to one of the wireless experts who can actually set the correct call forwarding at their end. be prepared with your imei number, they asked me for it for both lines. hi.are you sure your switch is still going ahead with your new supplier? have you contacted the. to check?there are no call centres with pp, it is an app-based company.you cansend amessage to the team directly via wattbot.if you log in, click 'help' at the bottom, then click 'ask a question',then you need to type in'message the team' .you can then type in your message (and any photos, if necessary.)then wait until you see the reply from wattbot saying 'ok, i've passed our conversation to the team'please note it’s not a live-chat and it’ll be 2 or 3 working days before they’re able to reply. updated on 26/02/2021:this sounds like an 'erroneous transfer' to me,@oldboiler - more info on this topic!i would reach out to our customer care team asap.we’re onfacebook,twitterand ourhelp centrehasonline chat!we can find out who is trying to take over your supply, so you can approach them and advise you wish to cancel, or highlight they have the wrong address.if it's too late or you can't cancel with them, we can 'object' to this switch, blocking it from happening!if you’re reading this and you’re thinking of switching suppliers, head over to our quote and switch page hereand check out our latest plans. Greetings, 
  

  
I am happy to help you regarding your 3G settings. 
  

  
Please do contact your service provider who will be glad to give them to you free of charge and help you configure them. After all, you already paid for them! 
  

  
Best regards hi, 
this is really strange behavior. the only option i see is atm to reset your preferences and check if it works again, then. 
options- > preferences -> reset preferences (left corner) 
hope that helps. 
regards 
christoph what you’re gonna want to do then is, is to order the home phone now with a random number, and then once you’re closer to the date that you want to cancel with bell, login to self serve and request to have the number ported. strangely enough it did in a strange way. i reinstalled, set up everything again from scratch (agents too) and got the same ‘not connected’ error.

i got frustrated and left it overnight.

the following morning in the office i checked and it discovered both services!

so i guess you could close this… Not normally. You can call the facility and speak to a counselor or case manager and ask nicely if they will relay a message. The rules are usually against this, but if you ask nicely, they might pass along your urgent message. try clearing cache in roon settings on the device.