got my new moto x pure edition, and put old sim card into the phone, but not getting cellular service
got my new moto x pure edition, and put old sim card into the phone, but not getting cellular service. what did i do wrong ?
you can’t move a sim from an older (moto x1, x2, g1, g3, e1 or e2) to a new phone. you’ll need a byod sim: [bring your own phone to republic! | republic wireless](https://republicwireless.com/bring-your-own-phone/)
Hi,
  

  
Here are the instructions to [activate your phone with Spectrum](https://ccm.net/faq/56575-how-to-activate-a-new-device-with-spectrum). When you proceed with the activation, don't forget to keep your phone turned off.
  

  
If you still cannot activate your phone, remove the SIM card and reinsert it, then restart your device. howdy @moufflon

does your phone allow you to define which sim your phone would use by default for data?

they might be an issue with a dual-sim phone, or a setting there within.

could you try removing the o2 sim, deleting the o2 apn settings and trying if the sim is working for data then?


kevin a lot of replacement phones have the sim in them. you don't need to activate it, but hang on to it in case you ever have a sim go bad, you will always have a spare. I have this problem too. I've tried many way too fix it but my phone still have this problem. Greetings, 
  

  
Sorry we can't help you in this. All the reasons are explained in the below link. 
  

  
<https://ccm.net/faq/1038-why-ccm-doesn-t-help-unlock-mobile-phones-smart-watches-or-sim-cards>
  

  
But you can visit your nearest "**Nokia Care Center**" with the proof of ownership 
  

  
and they might help you in this. 
  

  
Regards if you have the ticket call nintendo customer service and they will send a new code. this has happened to me in the past and that's what i did. i've been purchasing digital cards ever since. hello @oscarmorton94,in regards to texts, try the following:1) turn off imessage (settings > messages)2) restart your phone (by pressing and holding the on/off button)3) tap settings > phone > my number and confirm that it is correct.4) if it is not correct, please enter the correct number5) turn imessage back to on (settings > messages)6) finally, go to settings > messages > send & receive and see if the correct number is displayed under “start new conversations from:”.for the coverage, it sounds like the coverage in your area isn’t as good. contracts purchased from us come with a 30-day change of mind, and 14-days via carphone warehouse.if you’re still in the returns window, we can help process a return.i’ll pm you anyway incase you wish to go through with this.mohammed re-flash bios using usb stick if you can get that far.
if not reset option and steps like clearing cmos and pins.?
new mobo or try manufacturer.. Please refer to the following FAQ regarding your phone's unlocking :
  

  
<https://ccm.net/faq/1038-why-ccm-doesn-t-help-unlock-mobile-phones-smart-watches-or-sim-cards>
  

  
Regards We are terribly sorry but CCM cannot help you to recover your lost password, 
  

  
Please refer to the following FAQ regarding your phone's unlocking: 
  

  
[http://ccm.net/faq/1038-why-ccm-does-not-help-to-unlock-mobile-phones-sim-cards](/faq/1038-why-ccm-doesn-t-help-unlock-mobile-phones-or-sim-cards)
  

  
Regards