Cant install or update Adobe Xd





Hi,

When i try to install or update Adobe Xd, im getting this error: (And yes, i tried everthing in here: [Error code 191 when installing XD on Windows](https://helpx.adobe.com/xd/kb/exit-code-191-while-installing-adobe-xd-windows.html "https://helpx.adobe.com/xd/kb/exit-code-191-while-installing-adobe-xd-windows.html") )

Could anyone help me please?

Exit Code: 191

 Summary 

 - 2 fatal error(s), 2 error(s), 0 warnings(s) 

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:18.2.12.2

FATAL: Error occurred in install of package (Name: UWPAssets Version: 18.2.12.2). Error code: '191'

ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with xml 

Adobe.CC.XD

C:\adobeTemp\ETR26C6.tmp\1\SparklerApp\SparklerApp.appx

18.2.12.2

x64

CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US

adbxd:

Microsoft.VCLibs.140.00

14.0.25426.0

x64

CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US

C:\adobeTemp\ETR26C6.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx

Microsoft.VCLibs.Desktop.140.00

14.0.25426.0

x64

CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US

C:\adobeTemp\ETR26C6.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.Desktop.appx

false

 with error code 1

ERROR: Failed to install UWP Appx Package
Kayahankahriman and Komurojun, I am sorry you are both facing Error 191 while installing Adobe XD.  This error often occurs if the computer has any restricted access to installing Univeral Windows Platform applications.  Have you both been able to install updates and applications through the Microsoft Store as was discussed in [Error code 191 when installing XD on Windows](https://helpx.adobe.com/xd/kb/exit-code-191-while-installing-adobe-xd-windows.html) ?
It seems that updating Windows 7 has become a task that tests our patience and is accompanied by many unforeseen events.
**If you have installed Windows 7 and you are not able to update it because Windows Update is constantly looking for updates, here you will find the solution.**




![image](https://technowikis.com/sites/technowikis.com/uploads/084/8408675506832124429.jpg)




The problem of the search for updates is accompanied by a high consumption of RAM and CPU that does not allow even a good use of the PC while looking for updates. The problem is with Windows Update and how Microsoft has implemented the updates.




Windows 7 does not update, it keeps looking for updates forever and finds nothing.




**The first thing you need to know is if you are installing Windows 7 32bit or 64bit.**
Once we have this information, we can begin the process.



 
Disable Windows Update to make the update process faster.



First
[we open a terminal with administrator permissions](https://translate.googleusercontent.com/translate_c?act=url&depth=2&hl=en&ie=UTF8&prev=_t&rurl=translate.google.com&sl=es&sp=nmt4&tl=en&u=https://www.vozidea.com/abrir-consola-comandos-terminal-windows&xid=17259,15700023,15700186,15700190,15700256,15700259,15700262,15700265&usg=ALkJrhhqpP0r1As5JhHykWgqvcIjB7PXng)
to
**stop the Windows Update service**
with the command:
  

`net stop wuauserv`




![image](https://technowikis.com/sites/technowikis.com/uploads/133/13323206954024179447.jpg)



 
Manually install update KB3020369.



**Installing this update is an essential requirement to solve this problem.**
It is the first step and if we do not install this update first, we will not be able to follow all the steps in this tutorial.




We know that the error is generated by a Windows Update client error, which hangs when scanning new updates. Microsoft released a patch that solves the problem, but in order to install it, it requires that we download and install the KB3020369
*"April 2015 servicing stack update" update first*
:



* KB3020369 for Windows 7
**32bit**
:
<https://www.microsoft.com/es-ES/download/details.aspx?id=46827>
* KB3020369 for Windows 7
**64bit**
:
<https://www.microsoft.com/es-ES/download/details.aspx?id=46817>



Two options to finish solving the Windows Update error in Windows 7.




At this point we have two options:



* **Download and manually install updates KB3172605 and KB3138612.**
Once installed, Windows Update should work correctly and we could update Windows 7 without problems.
* **Download and install the KB3125574 package released by Microsoft with all security updates until April 2016 and that allows you to update a Windows 7 installation faster.**
This package occupies more than 316MB in 32bit systems and 476.9MB in 64bit systems.



Both options work correctly, but it is true that
**downloading and installing the cumulative update KB3125574 is a more convenient and faster process, so it is the option I recommend for most users**
. Even so, I will explain both options.



 
Recommended option, download and install the KB3125574 package released by Microsoft with all security updates until April 2016.



![image](https://technowikis.com/sites/technowikis.com/uploads/171/17135527325084971355.jpg)




This update package can be found through the
[Microsoft Update Catalog](https://translate.googleusercontent.com/translate_c?act=url&depth=2&hl=en&ie=UTF8&prev=_t&rurl=translate.google.com&sl=es&sp=nmt4&tl=en&u=http://www.catalog.update.microsoft.com/Search.aspx%3Fq%3D3125574&xid=17259,15700023,15700186,15700190,15700256,15700259,15700262,15700265&usg=ALkJrhgYZAtq0r4K4ryYk_7h4_sjeQs_-A)
or you can download it directly from the following links:



* Update package for Windows 7
**32bit**
:
[windows6.1-kb3125574-v4-x86\_ba1ff5537312561795cc04db0b02fbb0a74b2cbd.msu](http://download.windowsupdate.com/d/msdownload/update/software/updt/2016/05/windows6.1-kb3125574-v4-x86_ba1ff5537312561795cc04db0b02fbb0a74b2cbd.msu)
* Update package for Windows 7
**64bit**
:
[windows6.1-kb3125574-v4-x64\_2dafb1d203c8964239af3048b5dd4b1264cd93b9.msu](http://download.windowsupdate.com/d/msdownload/update/software/updt/2016/05/windows6.1-kb3125574-v4-x64_2dafb1d203c8964239af3048b5dd4b1264cd93b9.msu)



Once the system is installed and restarted, we can now run Windows Update normally that will detect the remaining updates without problems.



 
Alternative option, manually download and install updates KB3172605 and KB3138612.



Next
**we download and install the KB3172605 patch**
:



* Download for Windows 7
**32bit**
:
<https://www.microsoft.com/es-ES/download/details.aspx?id=53335>
* Download for Windows 7
**64bit**
:
<https://www.microsoft.com/es-ES/download/details.aspx?id=53332>



Finally,
**we download and install the update for the Windows Update client of March 2016 (KB3138612)**
:



* For Windows 7
**32bit**
:
<https://www.microsoft.com/en-us/download/details.aspx?id=51208>
* For Windows 7
**64bit**
:
<https://www.microsoft.com/en-us/download/details.aspx?id=51212>



**Now we restart Windows 7 and rerun Windows Update to search for all available updates.**
In my case it has been a little more than 20 minutes looking for updates until it finally allowed me to install all the updates. this is because you have a space between fields. 

program files (x86), avast software, it will continue to get this error because of the separation. try enclosing it into quotations. such as:get-content "c:\program files (x86)\avast software\business agent\log.txt"orget-content "c:\program files (x86)\avast software\business agent"\log.txt thanks for responding so quickly. i figured out my problem and found that i needed to enter the software code that came with my cd-dvd case. that got my software working. This error has to do with the XFree86 config file. I'm not sure about Mandrake, but in Windows it's at /etc/X11/XF86Config or /etc/X11/XF86Config-4



This file can be hand-edited or configured via a program such as Xconfigurator or xf86config (I think those are the names of the programs? if you have them installed)



What video card are you using? If you're using an Nvidia based card, go to the Linux section of [nvidia.com](http://nvidia.com/) and there is a detailed text file with everything you need to know about this file to get it to work. Found it…Check out this link [Error 26630.](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk106641)



Basically user does not have permissions to run the install. > I am getting a message that states that "phoquxa.dll" is not a valid windows image and application. How do I get rid of this error?
> 
> 
> Thanks.
> 
> 


Probably file is really corrupted - this occurs in certain cases e.g. damaged CD disk. sometimes one or both of these patches help, especially if the system is showing high ram and/or cpu usage when checking updates:
https://support.microsoft.com/en-us/kb/3050265




https://support.microsoft.com/en-us/kb/3102810﻿﻿
﻿ if drivers are uptodate it will not show onto the list. else start the utility with 'run as administrator' option and see if it's working. thanks for your comment!

i definitely should’ve used mkshell, not sure why i wasn’t. it does seem to produce a different error:

make: entering directory '/build/source/doc/manual'

xsltproc --nonet --param section.autolabel 1 --param section.label.includes.component.label 1 --param html.stylesheet … hi [@dr\_rainer\_demski](/u/dr_rainer_demski), welcome to the asana community forum :wave:t2:

in this case, i would suggest reaching out to our support team with the unique error code received as mentioned in the pop-up :slight\_smile:

you can reach out to the support team by clicking the support form prompt in the pop-up …