CC Desktop app displays white screen





We have two client systems when the CC desktop app is clicked on, pops a box with a white background instead of asking for credentials. Prior to yesterday, both installations worked. Reinstalling the app does not resolve the issue. I've considered removing and reinstalling the app, but I am not sure whether the desktop app will affect the installed CC applications and the user's customizations.

 

Thanks for your imput and attention.

ArmsUnfurled.
Techburner,Found we were missing firewall whitelistings for a couple urls, adding them has resolved this issue for those users who have refreshed their policies.
Hey [@Snapm2r](/t5/user/viewprofilepage/user-id/468609), 


 


Thanks for getting in touch on the Dropbox Community about this issue!
 
Seems what you’re experiencing is due to the connection to our server being blocked or interrupted. As a first step, I’d recommend having a look at your settings locally, since it seems like an [antivirus](https://www.dropbox.com/help/syncing-uploads/stuck-syncing), firewall, security program, [proxy](https://www.dropbox.com/help/desktop-web/connecting-through-proxy) or VPN is blocking the Dropbox desktop. Can you make sure that these steps are [followed for the configuration of your firewall](https://www.dropbox.com/help/desktop-web/configuring-firewall) if you’re on a working environment and that the domains listed [here](https://www.dropbox.com/help/217) are allowed or whitelisted?
 

Should the above steps fail, then please try installing the newest version of the desktop application (32.4.xx) to see if the issues is resolved:
 
[https![:confused face:](/html/emoticons/1f615.png ":confused face:")/www.dropbox.com/downloading?plat=win&type=full](https://www.dropbox.com/downloading?plat=win&type=full)
  
Please let me know the results in your reply! 
 
Warm regards, 
JaneA  


 

  
**Jane**  
Community Moderator @ Dropbox  
[dropbox.com/support](https://dropbox.com/support)

 

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[View solution in original post](/t5/Dropbox-installs-integrations/Something-Went-Wrong-Error-after-new-install/m-p/238099#M73045) have you tried entering safe mode? Let us know if it is the same.



It could be corrupt files and not startup programs. visit 'yourserver':port/settings/helpdesk/notifications and under user notifications turn them on for cc'd users. 3 ways u could do it:



1) make a shortcut and place it in the cab file generated, then edit the setup file and add the path to it and it will unzipp to the desktop. Drawbacks: if they choose to install your app in another folder, the shortcut wont work.



2) When the program is run make it add a shortcut to the desktop (i lost the code but if i find it ilol post it.



3) dont use the pakaging and deployment sytem, use another install creator eg Install Creator Pro. Drawbacks: you will probably have to use the pakage and deployment wizard to find out where the files need to go and then put them into the install creator manually.



hope that helps. problem fixed. despite what citi told me, krista at tiller said my card was indeed linked. what i had to do was go into tiller feeds and find the list of linked accounts. the box next to citi was unchecked, so i checked it and now everything seems to work. Please refer to the following FAQ regarding your phone's unlocking :
  

  
<https://ccm.net/faq/1038-why-ccm-doesn-t-help-unlock-mobile-phones-smart-watches-or-sim-cards>
  

  
Regards Well just had TAC look into it. They restarted the management plane which fixed the issue.

The reason we believe was due to insufficient resource in the management plane at the time of the update.

Thanks Sandeep for your help.




[View solution in original post](/t5/general-topics/app-version-mismatch/m-p/45216#M33220) please delete the app and reinstall! it should work i had to actually connect to the team viewer from remote to get this popup. can you please fix the documentation to reflect this step please?

https://community.teamviewer.com/t5/knowledge-base/how-to-control-a-mac-running-macos-10-14-or-higher/ta-p/44699#toc-hid--**please do not post teamviewer ids** timgoos,there seem to be a few threads about this issue. most people, at least those who bothered to respond back to this forum, seem to indicate that turning off the "lock screen controls" resolved the issue for them. my guess is that there's a bug somewhere in the app, and they haven't either figured it out, or looked at it. i'd suggest that you go to settings -> sonos -> lock screen controls and make sure it isn't green (on). it's inconvenient, if you're accustomed to using the lock screen like i am, but then again if it doesn't kill the battery, that's a plus.and if you'd be so kind as to come back and post here to let us know if it works for you, it might help the next person who may be in your shoes.thanks!