cc users are not sent emails when creating new tickets
when i create a new support ticket i would like to be able to send an email(s) to my co-workers that need to know what's going on with the ticket. i add there email address(es) in the cc users field, but they do not receive a notification about the ticket.am i able to change something so that end users will receive emails when i create a support ticket that involves them?thanks,jason
visit 'yourserver':port/settings/helpdesk/notifications and under user notifications turn them on for cc'd users.
send me a message and i'll see what we can do for you.
 


  
 


 be sure to include a description of the issue, your username, and the error message you are prompted with when you attempt to create a ticket.
 


  
 


 received your message. topic locked. hi dawn! airline tickets are not mailed to you. you should have received an email when you booked your flight. that email will have the confirmation code for the flight and you can check-in with that airline online to print your boarding pass. if you don't have that email, you can check with the airline in which you are flying and provide them with credit card number you used when you booked and they can look up your flight. you can then print your boarding pass online once they provide you with the confirmation code. magically, stacy Send an email to us at [[email protected]](/cdn-cgi/l/email-protection#adcec2c3d9ccced9edc4d9cec5c8df83cec2c0) and we'll be happy to help. We love hearing from itcher users. Click the menu icon and choose 'Send feedback' within the respective menu, complete the details, and hit send. Alternatively, you can always send us an email at [[email protected]](/cdn-cgi/l/email-protection#45262a2b31242631052c31262d20376b262a28). hi @checkout,if i was in your shoes. i would create a new view in your airtable for the records with completed ids. the use the airtable trigger “new record in view” select the correct view and create your action email from there.kind regards,https://www.seundebiyi.com/ closing and merging this issue with a larger thread:

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[email received is a different email than my "from" email in admin area](https://forum.ghost.org/t/email-received-is-a-different-email-than-my-from-email-in-admin-area/15213/34) [members (beta)](/c/members/15)

no, it was never solved lol. hi there @adsoma
we understand that you are unable to send emails out.  according to that posting that you have sent, there is an email that you need to forward that email message to.  that email address is: abuse\_rbl@abuse-att.net, and they will review your request and they will support you. 
 
thank you for your patience in this matter.
 
matthew, at&t community specialist if you have the ticket call nintendo customer service and they will send a new code. this has happened to me in the past and that's what i did. i've been purchasing digital cards ever since. first of all log in to the ovhcloud control panel. next go to your dashboard and click on “contact management” in the banner on the right.  
on this page click on the pencil icon and enter the new contact details. then confirm your request.

**tips and tricks**  
before configuring or changing any contact details you should state the account users. to do this please go to the “user management” section. hi there, can you pm me your uphold email address? i can look into your account and issue you a refund. :slight\_smile: