why was i sent a new sim card when i got my replacement (warranty) phone when i don't need one?
i just got the replacement phone because of something being wrong with my phone, but the sim card wasn't the issue. i've had replacements sent to me before from the company, and they never sent a new sim card before, so i was surprised and confused to see it in the box. should i even try and activate this new one or keep my current one?
a lot of replacement phones have the sim in them. you don't need to activate it, but hang on to it in case you ever have a sim go bad, you will always have a spare.
if you have the ticket call nintendo customer service and they will send a new code. this has happened to me in the past and that's what i did. i've been purchasing digital cards ever since. Please refer to the following FAQ regarding your phone's unlocking :
  

  
<https://ccm.net/faq/1038-why-ccm-doesn-t-help-unlock-mobile-phones-smart-watches-or-sim-cards>
  

  
Regards Greetings, 
  

  
Sorry we can't help you in this. All the reasons are explained in the below link. 
  

  
<https://ccm.net/faq/1038-why-ccm-doesn-t-help-unlock-mobile-phones-smart-watches-or-sim-cards>
  

  
But you can visit your nearest "**Nokia Care Center**" with the proof of ownership 
  

  
and they might help you in this. 
  

  
Regards howdy @moufflon

does your phone allow you to define which sim your phone would use by default for data?

they might be an issue with a dual-sim phone, or a setting there within.

could you try removing the o2 sim, deleting the o2 apn settings and trying if the sim is working for data then?


kevin you likely will. since to request a refund or exchange you need to email the webstore i would request an exchange for another phone instead. Hi,
  

  
Here are the instructions to [activate your phone with Spectrum](https://ccm.net/faq/56575-how-to-activate-a-new-device-with-spectrum). When you proceed with the activation, don't forget to keep your phone turned off.
  

  
If you still cannot activate your phone, remove the SIM card and reinsert it, then restart your device. hello @oscarmorton94,in regards to texts, try the following:1) turn off imessage (settings > messages)2) restart your phone (by pressing and holding the on/off button)3) tap settings > phone > my number and confirm that it is correct.4) if it is not correct, please enter the correct number5) turn imessage back to on (settings > messages)6) finally, go to settings > messages > send & receive and see if the correct number is displayed under “start new conversations from:”.for the coverage, it sounds like the coverage in your area isn’t as good. contracts purchased from us come with a 30-day change of mind, and 14-days via carphone warehouse.if you’re still in the returns window, we can help process a return.i’ll pm you anyway incase you wish to go through with this.mohammed if it’s a 3.0 plan you will be able to transfer that plan to the new sim/phone (if your currently on the gsm partner all you really need to do is punch out the smaller sim from your current sim (or use an adapter if moving to a phone with a larger sim but do note this is only for the gsm based netw… you can’t move a sim from an older (moto x1, x2, g1, g3, e1 or e2) to a new phone. you’ll need a byod sim: [bring your own phone to republic! | republic wireless](https://republicwireless.com/bring-your-own-phone/) it should be no problem as long as it hasn't expired yet. see more...