Billing for a Teams Account





I have been trying to pay my Adobe Teams account for almost a month.  My company cancelled the credit card the primary administrator used for our Adobe licenses.  The primary administrator has been unavailable due to serious health problems.  Now, our account is past due and I have been trying to provide a new credit card...AND NO ONE CAN HELP ME...FOR ALMOST A MONTH.  

 

Only the primary administrator can make billing changes.  OK, fine. Just take my credit card number and make a one time payment to bring our account current.  I spent an hour and a half on hold and then they hung up on me.  

 

I JUST WANT TO MAKE A PAYMENT.  I CAN'T BELIEVE I'M WRITING THIS!
No other user in a public forum can help... and, since it does not seem that you are a plan administrator, I doubt that support can help


 


Be sure to remain signed in with your Adobe ID before accessing the link below  
-you must also allow 'cookies' in your web browser for this to work  
<https://helpx.adobe.com/contact/support.html> for chat or <https://helpx.adobe.com/contact/phone.html>  
-click the chat icon at the bottom right of the page to open a chat session  
-the chat icon looks like '3 dots inside a circle' at the lower right  
-type AGENT into the chat window to connect directly to a person rather than the AI  
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
[@Skraphael75](/t5/user/viewprofilepage/user-id/367601) 


Thanks for the inquiry.


For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: <https://support.roku.com/contactus>. They will be able to further assist you.  
  
  
Thanks,  
Danny



 Danny R.  
Roku Forum Moderator



[View solution in original post](/t5/Accounts-Billing-Orders/NBA-League-Pass-Paid-subscription-not-working/m-p/641624#M9690) most automated banking payment systems won't have been told deceember 25th is different from any other day. 

the credit may not reach another account until the 27th but if you pay on time, they can't complain. if you're worried about it, pay it on the 24th. problem fixed. despite what citi told me, krista at tiller said my card was indeed linked. what i had to do was go into tiller feeds and find the list of linked accounts. the box next to citi was unchecked, so i checked it and now everything seems to work. if you have the ticket call nintendo customer service and they will send a new code. this has happened to me in the past and that's what i did. i've been purchasing digital cards ever since. hi @ffscancelling your direct debit won’t cancel your plan.if you haven’t followed the correct cancellations process, your plan will remain active and you’ll continue to get billed by us, which you’ll still be liable to pay of course.if you fail to pay, unfortunately, your plan will go into collection and it could impact your credit rating.we can accept payments via our automated payment line or if you have received a letter from a collections agency you can make payment directly to them.michelleid mobile I read somewhere that the number was 640.   

You are very close.   

Do you have any credit card balances?   

Pay them in full. Wait 45 days, then get your score again.   

Carrying high balances can reduce a score by 100 points.   

And it also hurts getting a mortgage, since it will directly reduce the amount of home you will qualify for.   

  

Tell us what is in your reports and people can tell you how it can be repaired.   

Sounds like you only have one of your three reports though.   

Get the other 2 at Annual Credit Report.com   

No cost. No card required. Reports are free once a year.   

Something is bringing your credit down. People here will try their best to help you well, i raised an issue with id support whom escalated it with engineering or something and it's now working. they did say they'd text me updates and haven't received anything from them so whether they did anything or whether it just started working.. who knows. 

but yeah, looks like the answer is calling / talking to support. updated on 26/02/2021:this sounds like an 'erroneous transfer' to me,@oldboiler - more info on this topic!i would reach out to our customer care team asap.we’re onfacebook,twitterand ourhelp centrehasonline chat!we can find out who is trying to take over your supply, so you can approach them and advise you wish to cancel, or highlight they have the wrong address.if it's too late or you can't cancel with them, we can 'object' to this switch, blocking it from happening!if you’re reading this and you’re thinking of switching suppliers, head over to our quote and switch page hereand check out our latest plans. only thing i can think of is to maybe reflash the firmware. hi, 
this is really strange behavior. the only option i see is atm to reset your preferences and check if it works again, then. 
options- > preferences -> reset preferences (left corner) 
hope that helps. 
regards 
christoph