lost planes i paid for individually
hi, i started playing infinite flight around 18 months ago when it was the old version. during that time i bought a load of planes individually. then when i took a subscription i got all the planes anyway

now my subscription has just run out but i’ve lost all the planes i paid for individually. how…
hi!

are you logged in with the same account you have bought the aircraft?

have you tried clicking on “restore purchases”?
if you have the ticket call nintendo customer service and they will send a new code. this has happened to me in the past and that's what i did. i've been purchasing digital cards ever since. hello @mutley 

 

may i know the date of expiry shows on your freedome?  please note that freedome multi-platform subscription, you will be able to enter your new renewal code only on the " have a code?" option which should visiable automatically starting from 30 days before the subscription expires in the freedome app.

 

please take a look of this article to know more about the grace pereiod lengths available for all other freedome subsription options. if you cancel your subscription, all of the data on it will be erased. you will need to contact our support team to see if they can adjust the billing date for you. since this is a community forum, we won’t be able to answer that question for you. hi, i think i was able to isolate the issue to flights dispatched via the simbrief api.

it should be fixed now, let me know if you still have the issue in future flights.

thanks, i'm not aware of the ticket or its contents, but does closing it solve it - you can always re-open it again hi dawn! airline tickets are not mailed to you. you should have received an email when you booked your flight. that email will have the confirmation code for the flight and you can check-in with that airline online to print your boarding pass. if you don't have that email, you can check with the airline in which you are flying and provide them with credit card number you used when you booked and they can look up your flight. you can then print your boarding pass online once they provide you with the confirmation code. magically, stacy you'll be happy to know that walt disney world resort continues to honor all unexpired theme park tickets that have remaining admission days left. beginning in 2004, tickets expire 14 days after their first use unless the no expiration option was added at the time of purchase. i'm hoping that since your tickets are from 2000, there should be "no strings attached", and you should have days remaining that can be used! i encourage you to call and speak to a cast member at (407) 939-1289 to verify the status of your theme park tickets, or you can email walt disney world by using this convenient online email form. make sure to choose "existing ticket inquiries" as the subject.  i hope this helps, and you won't have to say "bye, bye, bye" to your tickets from the year 2000. there are magical memories waiting for you on your next walt disney world resort vacation - "this i promise you." maybe you can even visit during the holiday season where you can celebrate a "merry christmas, happy holidays" with your friends and family! well, let me say first that this has happened to my family. there could be a number of reasons. my husband had two my disney experience accounts at one point, but he did not realize it. we had created what we thought was a new account for him, but it was not. we had to contact a cast member in website support at 407-939-4357 to get help. a second possibility could be that you have not linked your vacation package. if you have a vacation package or resort hotel confirmation number, make sure you link it in my disney experience. the same is true if you purchased tickets separately. you will need to link those as well. once you link them, be sure that those plans also appear in the my disney experience mobile app since you will want to use the mobile app while in the parks and resorts. also double-check your my family & friends connections. if someone else linked the plans and shared them with you, just be sure that they connected with the correct account. also check to make sure you have checked the box to share all plans and disney photopass photos. to check how you are connected with your family and friends, find a person's name on your my family & friends list and click the update button near their name. you should then see the options for sharing plans. i do hope that helps and, if not, just call website support and a friendly cast member can investigate your specific account information. [image]

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