"Unable to locate the Paper Capture recognition service. Your installation may be corrupt"





We have been dealing with this issue on one particular employee. She receives this error ("Unable to locate the Paper Capture recognition service. Your installation may be corrupt") 

I have tried these fixes but have had no success. 

I have fully uninstalled Adobe Acrobat through control panel, with CCLeaner, and Adobe Cleaner. 

We also updated the Adobe and did fresh installs and even a repair but it did not fix the issue. 

I also tried moving the plugin around specifically the Paper Capture plug in and it still gave the error. 

Has anyone had any success with fixing this error? 

Thanks!
Hi Jamey6588540,Please follow the steps mentioned in the below link to fix the paper capture service:[Could not access the recognition service when attempting OCR on Windows](https://community.adobe.com/external-link.jspa?url=https%3A%2F%2Fhelpx.adobe.com%2Facrobat%2Fkb%2Facrobat-could-access-recognition-service.html)Divya
have you tried entering safe mode? Let us know if it is the same.



It could be corrupt files and not startup programs. Hi anil940,
  

  
Kindly check the below mentioned link to know the scope of support for password issues on this website: 
  

  
<https://ccm.net/faq/9201-why-ccm-doesn-t-recover-lost-passwords>
  

  
Check the below mentioned How-To link for the "MICRO SD card - Lost password" fix: 
  

  
<https://ccm.net/faq/4154-lost-password-to-microsd-card>
  

  
Do reply with results. Hello,

 

 

We would like to inform you that decoding MCE errors is out of the scope of support for us. As a general recommendation based on the wording for the log, please check the memory modules installed and confirm if one of them has failed.
 
 
 
 
 
 
 
 
 

[View solution in original post](/t5/Server-Products/How-to-decode-MCE-errors/m-p/527769#M13599) it sounds like you broke the silver usb adapter from the board. if that is so, there is a chance that this could be soldered back on. it all really depends on the damage to the actual pcb at this point. if you've got a good soldering iron and a magnifying glass (or a microscope) you should be able to just solder the connectors back on. 

if however there is extensive damage to the pcb, there is a chance that you might need to do something a bit more advanced to get to your files. i would not recommend meddling with your usb drive past the soldering of the usb adapter back onto the pcb to make sure that you don't damage something else on there. there is a sea of data recovery companies out there on the internet that do just that, fix broken flash drives. on such company that i have personal experience with is eprovided data recovery. this guys are really affordable when it comes to recovering data (usually under $70).

if that soldering fix fails, give them a shot. this is their website: http://www.eprovided.com/d1/usb-drive-recovery.html when you get them on the line, ask a bunch of questions, they should be able to help you.

good luck. this is because you have a space between fields. 

program files (x86), avast software, it will continue to get this error because of the separation. try enclosing it into quotations. such as:get-content "c:\program files (x86)\avast software\business agent\log.txt"orget-content "c:\program files (x86)\avast software\business agent"\log.txt thank you for taking interest in my post.

i have solved the problem.it was mistake from my own part.

i have disabled some of the hardware detection services before the update.

i have disabled the "device install service" on the windows service

[[asas]](https://aws1.discourse-cdn.com/arduino/original/4x/5/0/9/509934b6660953c4e848dc95f40efd35d02bfe60.png "asas")

renabling it and rebooting it solved the … > I am getting a message that states that "phoquxa.dll" is not a valid windows image and application. How do I get rid of this error?
> 
> 
> Thanks.
> 
> 


Probably file is really corrupted - this occurs in certain cases e.g. damaged CD disk. Found it…Check out this link [Error 26630.](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk106641)



Basically user does not have permissions to run the install. strangely enough it did in a strange way. i reinstalled, set up everything again from scratch (agents too) and got the same ‘not connected’ error.

i got frustrated and left it overnight.

the following morning in the office i checked and it discovered both services!

so i guess you could close this… hey [@emartini](/u/emartini) ,

if you want to use clij2, you also need to activate the clij update site. the error should be gone then.

[[image]](https://aws1.discourse-cdn.com/business4/uploads/imagej/original/3x/0/9/095bc5fb3f3fa0db9dac6286bb16cf30ee81783d.jpeg "image")

see also the [installation instructions](https://clij.github.io/clij2-docs/installationinfiji).

let me know if this solves the issue!

cheers,

robert