wd2go.com help needed
hello all,

i am a new my cloud user and  trying to get the hang of it.  i currently have 4 users for the cloud and the desktop app is terrible.  it constantly freezes up and crashes.  this is on different computers, differnt locations, etc.  even when i have 30/8 speeds it doesnt work very well.

i…
to access through [wd2go.com](http://wd2go.com) you need to setup remote access for these users in the nas admin. they will receive an email notification to create an account on [wd2go.com](http://wd2go.com). these credentials will be formed by their email address and a password for [wd2go.com](http://wd2go.com) that does not need to be the same one as whate…
a search for other 1106 error posts shows you really do need to contact support, as it says. 
[login to cloudflare](https://dash.cloudflare.com/login) and then [contact cloudflare support](https://dash.cloudflare.com/?account=support) by clicking on the get more help button. thanks for the support! <3 you guys are really great, so many offers of help these last few days!

unfortunately we aren’t quite there yet. :frowning: this issue is a root problem with the trifecta of the processor, engine and windows. we have fixed the issue with the game freezing during the cabin… does the adapter get overly warm or even hot (check carefully) between the start of game playing and the wifi drop?

try using a usb extension cable to connect the wireless adapter to your pc.

then raise the wifi adapter up and away from the pc. 

reposition as necessary to determine if wifi service stabilizes.

may also help keep the wireless adapter a bit cooler. sometimes one or both of these patches help, especially if the system is showing high ram and/or cpu usage when checking updates:
https://support.microsoft.com/en-us/kb/3050265




https://support.microsoft.com/en-us/kb/3102810﻿﻿
﻿ hey,

you can probably fix it by following the steps described here: <https://folivora.ai/blog/post/13010>

if that doesn't help, could you check whether there are any crashlogs in the macos console app under "user reports"? The question is can you get out of your computer and after that the thing to check is can you resolve any domain names. Try going to a command prompt and checking to see if you can ping your computers IP address then the gateway then try to resolve domain names.


ipconfig /all


Will give you the information you need to check these things.


nslookup google.com


If that does not come back with a IP address then you have problems with your DNS server. Hey [@Snapm2r](/t5/user/viewprofilepage/user-id/468609), 


 


Thanks for getting in touch on the Dropbox Community about this issue!
 
Seems what you’re experiencing is due to the connection to our server being blocked or interrupted. As a first step, I’d recommend having a look at your settings locally, since it seems like an [antivirus](https://www.dropbox.com/help/syncing-uploads/stuck-syncing), firewall, security program, [proxy](https://www.dropbox.com/help/desktop-web/connecting-through-proxy) or VPN is blocking the Dropbox desktop. Can you make sure that these steps are [followed for the configuration of your firewall](https://www.dropbox.com/help/desktop-web/configuring-firewall) if you’re on a working environment and that the domains listed [here](https://www.dropbox.com/help/217) are allowed or whitelisted?
 

Should the above steps fail, then please try installing the newest version of the desktop application (32.4.xx) to see if the issues is resolved:
 
[https![:confused face:](/html/emoticons/1f615.png ":confused face:")/www.dropbox.com/downloading?plat=win&type=full](https://www.dropbox.com/downloading?plat=win&type=full)
  
Please let me know the results in your reply! 
 
Warm regards, 
JaneA  


 

  
**Jane**  
Community Moderator @ Dropbox  
[dropbox.com/support](https://dropbox.com/support)

 

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[View solution in original post](/t5/Dropbox-installs-integrations/Something-Went-Wrong-Error-after-new-install/m-p/238099#M73045) It's going to be sheer luck anyone is running that setup so try this. Break the problem down to smaller steps. If a step can't be accomplished then it's too big a step. Break it down further. there is no update from you for a period, assuming this is not an issue any more.

hence we are closing this topic. if need further support, please open a new one.

thanks

what’s the frame rate? have you try boost the system to performance mode to try? sorry for the sign-in trouble! we're looking into this issue and working to fix it on our end so you can keep streaming your favorite shows and movies. hang in there, we will be giving updates here as we get them. in the meantime, try streaming your service over different browsers, your mobile device, or your streaming media players. check out our supported devices.
 
we’ll keep you posted.
 
-directvnowcare