switching away from pure planet
i've had an email from pure planet saying thanks for deciding to stay with us. i haven't, i'm still switching. i can't get in in touch with pure planet to speak to someone
hi.are you sure your switch is still going ahead with your new supplier? have you contacted the. to check?there are no call centres with pp, it is an app-based company.you cansend amessage to the team directly via wattbot.if you log in, click 'help' at the bottom, then click 'ask a question',then you need to type in'message the team' .you can then type in your message (and any photos, if necessary.)then wait until you see the reply from wattbot saying 'ok, i've passed our conversation to the team'please note it’s not a live-chat and it’ll be 2 or 3 working days before they’re able to reply.
updated on 26/02/2021:this sounds like an 'erroneous transfer' to me,@oldboiler - more info on this topic!i would reach out to our customer care team asap.we’re onfacebook,twitterand ourhelp centrehasonline chat!we can find out who is trying to take over your supply, so you can approach them and advise you wish to cancel, or highlight they have the wrong address.if it's too late or you can't cancel with them, we can 'object' to this switch, blocking it from happening!if you’re reading this and you’re thinking of switching suppliers, head over to our quote and switch page hereand check out our latest plans. hi @johannes grewe, could you send me a direct message with the name(s) of the extreme channel team members you reached out to? i’d like to find you different contacts to reach out to so we can get you some answers on this. Best is to contact customer support. chat sally, i wish i had a points chart to share with you for these upcoming voyages, but as of this writing, they have not been made available. i have checked both the disney vacation club member website and disney cruise line website several times this week, but still nothing. it is possible they may not release points charts online, and you will need to call the booking number to inquire. i have noticed that the booking page for these cruises has been down today and populated by the seven dwarfs who are “working on it.”  i am hopeful for the possibility that they are updating that page with more information, so i recommend checking back frequently. hi there, can you pm me your uphold email address? i can look into your account and issue you a refund. :slight\_smile: What have you tried? Have you searched the php manual for sending email? hi kerrye - i'd recommend that you keep calling, from now until september. when cancellations occur, the system is updated pretty much immediately, so you never know when there will be an opening. good luck! Katy.  Please try double-tapping it (that will enable it without you having to continue to hold it) and see if you're getting the same response with erasing.  The more information I can share with the team, the easier it is for them to look into it.  Sue. hi there @adsoma
we understand that you are unable to send emails out.  according to that posting that you have sent, there is an email that you need to forward that email message to.  that email address is: abuse\_rbl@abuse-att.net, and they will review your request and they will support you. 
 
thank you for your patience in this matter.
 
matthew, at&t community specialist i don't, they get the silent treatment until i need to talk to them. which is rare