Hi,

since the beginning of April we have an issue with our emails not displaying properly (just garbled up code is displayed) for patrons who have icloud.com/mac.com/me.com email addresses. The issue seems to only arise when the email is viewed via the app as the emails display fine on MAC when viewed via the browser. Patrons who experience the issue seem to be on IOS version 12.3.1. They don't have this issue with emails from other senders. Below is an example of what the email looks like that the patrons receive. We haven't changed our email code, sender address or anything else that would explain this issue.

 Content-Type: multipart/alternative;

>    boundary="\_NextPart\_525\_D857704A.D857704A"

> X-MANTSH: 1TEIXWlwZGVoaGkNHB0tNT0ReQ0QeHhofEQpMQxcbHQQbHhgEGxMfBBkYEBseGh8

> aEQpMWRcHHBEKWUQXb2kYSX5QQE9bbRgRCllNF21YT1MRCllJFxpxGhAadwYHGBxxGBkQHhl3B

> hgaBhoRClleF2xseREKQ04Xa29/QU9EWRxcE08aZ0ByHF0ec3pQZmB4Glllc05PGFsRClhcFxk

> EGgQeGQcdHBJLHR8fSQUbHQQbHhgEGxMSBBsaGhAbHhofGhEKXlkXf3B8S2IRCk1cFx4fGhEKT

> FoXeHpdQV0RCkVZF28RCkxfF3oFBQUFBQUFBQVDEQpMRhdFa2sRCkNaFxsdGAQSGAQYHhgEGRk

> RCkJeFxsRCkJGF24SeHtQRGd/RWdMEQpCRxdoYBNnZVhAGX9SXREKQlwXGxEKQksXYWZAf19GX

> R5tWlwRCkJJF2hpQGdZSWtQemhGEQpCRRduEmxeXntdXmtAaBEKQk4XaGlAZ1lJa1B6aEYRCkJ

> MF2dAQB1pe15Cf1prEQpCbBdvfGBwaFB4GkceSBEKQkAXYnpkGUFpE21ZQkwRCkJYF2hjG0ZrH

> k8bfE1dEQpwZxdla3h6Y2JyHGdsEhAaEQpwaBdiUhtkUxJSXB1lQxAaEQpwaBdlUkl/Ek9Yblg

> bbhAaEQpwaBdkbFBtEkVoQkRhGxAaEQpwaBdvQkB9WmQZZwVSWhAaEQpwaBdsTlBwbU5THFpMb

> hAaEQpwfxdoRm58WRJvQm9jRBAeEhEKcF8XZ38bQR56TkNgbwEQGRoRCnB9F2BlQlB+XVJBWUR

> 7EBoRCnB9F2QTY19jH2ltXxwYEBoRCnB9F2BObVlsTEFuXFlgEBoRCnB9F2NJX0RCXxp/Y19PE

> BoRCnB9F2Jsf2hATX0fRQVmEBoRCnB9F2hGQ1tdH09OU2BiEBoRCnB9F2RETmJLYW9+bxpMEBo

> RCnB9F20YeFhnRFNHaFlwEBoRCnB9F2Ucbk19bn9+SU1AEBoRCnB9F2tMTURvUhxfU2EeEBoRC

> nB9F3ocXRkac2MBG2VcEBoRCnB9F3pheWljYm0ZbF5mEBoRCnB9F20aaGtFHGlvH3hEEBoRCnB

> 9F2EYR0lzcmtcWG5uEBoRCnB9F2dvfRt7Zmh+HEcaEBoRCnB9F2luT2UeGmceYk9eEBoRCnB9F

> 2RneWNOeGIBaBNCEBoRCnB9F2dHeGVYGU8ZGx8SEBoRCnB9F2NtHWRyYExbel5OEBoRCnB9F2J

> 9WUF8QlxgSW1tEBoRCnB9F2NsX1AcQ3BwGX1IEBoRCnB9F2ZzYHJAeHJPcxMTEBoRCnB9F2l5X

> UFEcmdgT0xsEBoRCnB9F2xTbG1mH21CTx4eEBoRCnB9F2BIQ2hTbUZDR1hMEBoRCnB9F2JwU0F

> tBV9ufxIeEBoRCnB9F25vfmUbQUNtf0ceEBoRCnB/F21DZWQYZkhNYX8aEAcbGB4RCnBfF2VkY

> GhlSU1bWgFvEAcbGxIRCnB9F2ZMbnt+Xkt+Y2xPEAcbGhsRCnBsF2R9elx8YERFQGdlEBoRCm1

> +FxoRClhNF0sR

> X-CLX-Shades: Grey

> X-CLX-UShades: None

> X-CLX-Score: -6

> X-CLX-UnSpecialScore: None

> X-CLX-Spam: true

> X-Proofpoint-Virus-Version: vendor=fsecure engine=2.50.10434:,, definitions=2019-07-17\_11:,,

> signatures=0

> X-Proofpoint-Spam-Details: rule=notspam policy=default score=0 suspectscore=60 malwarescore=0

> phishscore=0 bulkscore=100 spamscore=0 clxscore=-6 mlxscore=0

> mlxlogscore=999 adultscore=0 classifier=spam adjust=0 reason=mlx

> scancount=1 engine=8.0.1-1812120000 definitions=main-1907170263

> x-spam-flag: yes

> 

> This is a multi-part message in MIME format.

> 

> \_NextPart\_525\_D857704A.D857704A

> Content-Type: text/plain;

>    charset="utf-8"

> Content-Transfer-Encoding: quoted-printable

> 

> The Mormons are coming back to Brisbane in January   =E2=80=8C =E2=80=8C =

> =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=

> =80=8C =E2=80=8C =E2=80=8C =E2=80=8C  =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=

> =8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C=

> =E2=80=8C =E2=80=8C  =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=

> =80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=

> =8C  =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C=

> =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C  =E2=80=8C =E2=

We have tried to set the email format on the patrons account to HTML but that didn't make a difference at all. Does anyone have any idea what might cause the emails not to display properly? 

Thanks and kind regards

Katrin





 
 Solved!
 
 [Go to Solution.](/t5/adobe-campaign-classic-questions/email-display-issue-for-icloud-mac-me-addresses/m-p/316079#M7677)
HI,

It has to be a higher degree of strictness in the ios mail app that's causing the bad render.

There are 3 suspects that could've corrupted the message here:

* Sending MTA (Adobe Campaign)- Least likely if using the software normally.
* Mail relay- Most likely, if in place on the sender side (not common). Check instance configuration to see if smtp relay's used, can also be seen in message headers.
* ISP- There are CLX and Proofpoint headers in the message, could be filtering gone awry. Easy to verify, just send to a gmail address and open in your ios client.

Thanks,

-Jon




[View solution in original post](/t5/adobe-campaign-classic-questions/email-display-issue-for-icloud-mac-me-addresses/m-p/316079#M7677)
closing and merging this issue with a larger thread:

[image]

[email received is a different email than my "from" email in admin area](https://forum.ghost.org/t/email-received-is-a-different-email-than-my-from-email-in-admin-area/15213/34) [members (beta)](/c/members/15)

no, it was never solved lol. What have you tried? Have you searched the php manual for sending email? i use a mac as well. you can set textedit to ‘plain text’ instead of ‘rich text’ and make sure it’s saving as a utf-8 .txt file in the preferences, but there isn’t an easy way to show the line numbers. if it’s saving as .rtf, that might be one reason your code isn’t working for you currently.

as fo… What problem are you facing? Post the error that you get.  

Also please edit your first post by aligning the code properly and wrap [code] tag so that it is easily understandable for us to analyze. it’s generic. it’s good or bad. i got the same email before getting hired at google. it could also be a rejection. good luck! it looks like you are right, this appears to be an issue. i will make sure that it gets fixed soon. okay, from an iphone i see the problem. make sure you don’t have anything on too high of a pixel measurement regarding width as well as make sure none of what you have on position other than auto is sticking out. hope this helps. :wink::+1: we believe this issue has been fixed with our most recent release, version 10.9.
 


 you can learn more here:
 



 please try updating, and let me know if you have any other questions.
 


  
 


 also, if you are experiencing this issue via the web client, please let us know here: Send an email to us at [[email protected]](/cdn-cgi/l/email-protection#adcec2c3d9ccced9edc4d9cec5c8df83cec2c0) and we'll be happy to help. hi marko :slight\_smile: welcome to the community.

if you use multiple devices, it makes sense to enable “send copy to yourself” everywhere, so you see your own messages on all devices: <https://delta.chat/en/help#what-is-the-send-copy-to-self-setting-good-for>

ios often stops delta chat from running…