asana wants to be reloaded on my account (browser / desktop)
dear asana team,

since last week i cant access my asana-account nor the admin console. asana tells me to reload, but the reload leads to the same error message. i tried troubleshooting (clearing browser cache and everything, browser update, incognito mode, different browsers (chrome, safari), even …
hi [@dr\_rainer\_demski](/u/dr_rainer_demski), welcome to the asana community forum :wave:t2:

in this case, i would suggest reaching out to our support team with the unique error code received as mentioned in the pop-up :slight\_smile:

you can reach out to the support team by clicking the support form prompt in the pop-up …
see this link for account handling:https://support.sonos.com/s/article/3427?language=en\_usyou will find help for changing accounts, resetting passwords, etc. Have you tried restarting your browser? i just solved the problem myself. there was something wrong with my browser. after a restart everything is working as expected. sorry for the hassle. use fwconsole unlock to edit your admin user: 
<https://wiki.freepbx.org/pages/viewpage.action?pageid=37912685#fwconsolecommands(13+)-unlock> hi erin

a website restart is required to pickup some changes to settingitems in the portal, id recommend giving it a restart and it should show.

regards
joe hey,

you can probably fix it by following the steps described here: <https://folivora.ai/blog/post/13010>

if that doesn't help, could you check whether there are any crashlogs in the macos console app under "user reports"? a search for other 1106 error posts shows you really do need to contact support, as it says. 
[login to cloudflare](https://dash.cloudflare.com/login) and then [contact cloudflare support](https://dash.cloudflare.com/?account=support) by clicking on the get more help button. strangely enough it did in a strange way. i reinstalled, set up everything again from scratch (agents too) and got the same ‘not connected’ error.

i got frustrated and left it overnight.

the following morning in the office i checked and it discovered both services!

so i guess you could close this… your license should match the number of users on your system, so you may need to request a new license.

this command can be used to reset a password: <https://docs.mattermost.com/administration/command-line-tools.html#mattermost-user-password>. Hello,
  

  
Most of the time, when accounts get disabled, is because the member did not respect the terms and conditions for use ( Facebook Community Standards). You must now appeal Facebook's decision. 
  

  
See the links below and they will guide you into getting your account back: 
  

  

  
[http://ccm.net/faq/10374-my-facebook-account-is-disabled](/faq/49584-facebook-account-locked-or-disabled)
  

  
<http://www.facebook.com/help/?page=103837723038838>