TCL-Roku device suddenly does not render Prime in 4K-HDR!





Yes, sometime over the last week or so I realized that 4 k was not working for the Prime video channel. I have a roku ultra on another monitor and no problems there and I am sure it did recently work properly as I watched several shows that rendered 4k HDR and verified as much.

I also have 2 fire tv ultra remotes and they work fine so its just with my TCL 8 65  in 2019 that this is occurring. The obvious thing for me to try is to install the previous update to the one currently being used

I have tried uninstalling the app to no avail
It seems to be fixed as of tonight. Thanks to everyone for their support on this issue@!

(fix took approximately four months to implement)




[View solution in original post](/t5/Discussions/TCL-Roku-device-suddenly-does-not-render-Prime-in-4K-HDR/m-p/614077#M11370)
@ james

thx for your anwswer :wink:

so in apple tv 4k i changed from 4k 60mhz hdr to >> 4k 60mhz sdr and now it works nice!

i think it’s because my samsung tv only has a 8 bit panel…so hdr doesn’t work well :frowning: but in the settings, apple tv say’s hdr should be work… fox and fx-1 are carried in 4k uhd sporadically on ch 1498 and 1499 for
sporting events. maybe your tivo is seeing that and switching to it
automatically. i know there were issues with the guide not showing
events properly, and it's being worked on for th... hi marlou,  

  

as i mentioned in my response to your support ticket, this problem is already fixed in the current release - q2 2009 sp1.   

  

greetings,  

 fiko   

the telerik team

  

instantly find answers to your questions on the new  [telerik support portal](http://www.telerik.com/support).
  

watch a [video](http://tv.telerik.com/telerik/support/using-telerik-support-resources) on how to optimize your support resource searches and [check out more tips](http://blogs.telerik.com/supportdept/posts/08-12-22/new_support_resources_search_facilities_on_telerik_com.aspx) on the blogs. there is no update from you for a period, assuming this is not an issue any more.

hence we are closing this topic. if need further support, please open a new one.

thanks

what’s the frame rate? have you try boost the system to performance mode to try? upgrade revit to 2018.3. that will fix it. try clearing cache in roon settings on the device. got it to work. had to manually set the apple tv 4k to "control receiver by ir", rather than auto. when i went through the sonos remote setup, i had to use another controller for the "mute" button part, as the siri remote does not have a mute button. hi alexander,  

  

thank you pointing this out.  

  

we have fixed the problem in radtreeview and the fix will be included in the forthcoming q1 release.  

stay tuned for the official announcement in the next couple of days.   

  

i updated your telerik points for your involvement.  

  

best wishes,  

 veselin vasilev   

the telerik team
  

instantly find answers to your questions on the new [telerik support portal](http://www.telerik.com/support).  

[check out the tips](http://blogs.telerik.com/supportdept/posts/08-12-22/new_support_resources_search_facilities_on_telerik_com.aspx) for optimizing your support resource searches. hi patrick, - - the observed behavior can be considered an issue and i have logged it on our feedback portal, here: - fix. radlistview - dragging an item from one list view to another can result in incorrect scrolling of the source list view when it is not necessary. i have also updated your telerik points. we will do our best to include the fix of the issue in the r1 2019 release. a possible workaround is to use the custom drag-drop service below:  - - public partial class radform1 : telerik.wincontrols.ui.radform - { -     public radform1() -     { -         initializecomponent(); -         this.radlistview1.allowdragdrop = true; -         this.radlistview2.allowdragdrop = true; -   -         this.radlistview1.listviewelement.dragdropservice = new customlistviewdragdropservice(this.radlistview1.listviewelement); -         this.radlistview2.listviewelement.dragdropservice = new customlistviewdragdropservice(this.radlistview2.listviewelement); -     } - } -   - public class customlistviewdragdropservice : listviewdragdropservice - { -     public customlistviewdragdropservice(radlistviewelement owner) -         : base(owner) -     { } -   -     protected override void handlemousemove(point mousepos) -     { -         int? scroll = null; -         simplelistviewvisualitem item = this.droptarget as simplelistviewvisualitem; -         if (item != null && item.data.owner != this.owner) -         { -             scroll = this.owner.viewelement.vscrollbar.value; -             point clientpos = item.data.owner.viewelement.pointfromscreen(mousepos); -   -             if ((clientpos.y -                 (clientpos.x -             { -                 item.data.owner.viewelement.scroller.scrollbar.performsmalldecrement(1); -             } -             else if ((clientpos.y > item.data.owner.size.height && item.data.owner.viewelement.orientation == orientation.vertical) || -                 (clientpos.x > item.data.owner.size.width && item.data.owner.viewelement.orientation == orientation.horizontal)) -             { -                 item.data.owner.viewelement.scroller.scrollbar.performsmallincrement(1); -             } -         } -   -         base.handlemousemove(mousepos); -   -         if (scroll.hasvalue) -         { -             this.owner.viewelement.vscrollbar.value = (int)scroll; -         } -     } - } - - - i hope this helps. let me know if you need further assistance. - - regards, - hristo - progress telerik - get quickly onboarded and successful with your telerik and/or kendo ui products with the virtual classroom free technical training, available to all active customers. learn more. i just tried doing a reset and it worked.  all hd channels are working.  thanks.