Something Went Wrong - Error after new install





Hi There,


 


We are running Skype for Business and we are getting an error where the application opens and displays "Something Went wrong". This happens on the latest version, verions 31.x.x.x.x and an older version. ![Error.png](https://www.dropboxforum.com/t5/image/serverpage/image-id/920i7CE72FB4CDC235E1/image-size/large?v=1.0&px=999 "Error.png")





 
 Solved!
 
 [Go to Solution.](/t5/Dropbox-installs-integrations/Something-Went-Wrong-Error-after-new-install/m-p/238099#M73045)
Hey [@Snapm2r](/t5/user/viewprofilepage/user-id/468609), 


 


Thanks for getting in touch on the Dropbox Community about this issue!
 
Seems what you’re experiencing is due to the connection to our server being blocked or interrupted. As a first step, I’d recommend having a look at your settings locally, since it seems like an [antivirus](https://www.dropbox.com/help/syncing-uploads/stuck-syncing), firewall, security program, [proxy](https://www.dropbox.com/help/desktop-web/connecting-through-proxy) or VPN is blocking the Dropbox desktop. Can you make sure that these steps are [followed for the configuration of your firewall](https://www.dropbox.com/help/desktop-web/configuring-firewall) if you’re on a working environment and that the domains listed [here](https://www.dropbox.com/help/217) are allowed or whitelisted?
 

Should the above steps fail, then please try installing the newest version of the desktop application (32.4.xx) to see if the issues is resolved:
 
[https![:confused face:](/html/emoticons/1f615.png ":confused face:")/www.dropbox.com/downloading?plat=win&type=full](https://www.dropbox.com/downloading?plat=win&type=full)
  
Please let me know the results in your reply! 
 
Warm regards, 
JaneA  


 

  
**Jane**  
Community Moderator @ Dropbox  
[dropbox.com/support](https://dropbox.com/support)

 

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[View solution in original post](/t5/Dropbox-installs-integrations/Something-Went-Wrong-Error-after-new-install/m-p/238099#M73045)
hey [@emartini](/u/emartini) ,

if you want to use clij2, you also need to activate the clij update site. the error should be gone then.

[[image]](https://aws1.discourse-cdn.com/business4/uploads/imagej/original/3x/0/9/095bc5fb3f3fa0db9dac6286bb16cf30ee81783d.jpeg "image")

see also the [installation instructions](https://clij.github.io/clij2-docs/installationinfiji).

let me know if this solves the issue!

cheers,

robert have you tried entering safe mode? Let us know if it is the same.



It could be corrupt files and not startup programs. okay, i think i found out what is happening: <https://github.com/drtimothyaldendavis/suitesparse/issues/45> The first few errors in the log point to conflicting processes. Can you try ruling these out. For a list of possible conflicting processes, see <https://helpx.adobe.com/enterprise/package/help/resolving-process-conflicts.html> we believe this issue has been fixed with our most recent release, version 10.9.
 


 you can learn more here:
 



 please try updating, and let me know if you have any other questions.
 


  
 


 also, if you are experiencing this issue via the web client, please let us know here: Found it…Check out this link [Error 26630.](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk106641)



Basically user does not have permissions to run the install. Did you had ACS common installed in your AEM.

<https://adobe-consulting-services.github.io/acs-aem-commons/features/versioned-clientlibs/index.html>




[View solution in original post](/t5/adobe-experience-manager/aem-implementation-of-versioning-for-clientlibs-and-css/m-p/399346#M7116) it looks like you are right, this appears to be an issue. i will make sure that it gets fixed soon. thanks for getting back to me [@michel1](/u/michel1)! in this case, i recommend you to contact our support team: [how to contact our support team ✉](https://forum.asana.com/t/how-to-contact-our-support-team/87774). unfortunately i don’t have the tools in the forum to check what’s causing the error in your screenshot but our support team should be able to assist here.

when you c… try this version:

<https://drive.google.com/file/d/1ffegjdy1563skl8qrnxtcngwg4vra_7-/view?usp=sharing>

we’re still working through some compatibility issues with the new os. it seems if i use the framework version that solves some of the visual glitches it messes up camera compatibility.