<p>Does anyone know of any software or a good way for developers to build up a knowledge base of business rules that are built in to the software for help desk to use?</p>

<p>We already have a helpdesk software but we are not looking to replace this.</p>

[{'answer_id': 81007, 'author': 'Tim Mooney', 'author_id': 15178, 'author_profile': 'https://Stackoverflow.com/users/15178', 'pm_score': 3, 'selected': True, 'text': "<p>A wiki is definitely the way to go.  Processes change, sometimes frequently, and in a fast-paced environment like a help desk a tool that allows quick, easy access and management of that type of content is extremely important to allow people to do their jobs effectively.</p>\n\n<p>One of the greatest benefits I've found is the heiarchical sturcture of many wikis, allowing employees to find the correct content from a number of different customer angles.</p>\n"}, {'answer_id': 83107, 'author': 'Community', 'author_id': -1, 'author_profile': 'https://Stackoverflow.com/users/-1', 'pm_score': 0, 'selected': False, 'text': '<p>Can you be more specific?</p>\n\n<p>This may fall under "policies and procedures" management software.  Here are some:\n<a href="http://www.softscout.com/software/Human-Resources/Policy-and-Procedures.html" rel="nofollow noreferrer">http://www.softscout.com/software/Human-Resources/Policy-and-Procedures.html</a></p>\n\n<p>I\'d like to find one that\'s more wiki-like or easier to integrate into a a website serving as a more general company knowlege base.</p>\n'}, {'answer_id': 103308, 'author': 'Dr J', 'author_id': 18838, 'author_profile': 'https://Stackoverflow.com/users/18838', 'pm_score': 0, 'selected': False, 'text': '<p>I would recommend a wiki wiht a "Wiki Gardener" role- someone who cleans up the duplicate entries and sorts.</p>\n\n<p>Wiki technology with a Rich Text Editor option would useful if your Support Desk are not totally technical. </p>\n\n<p>Having some structure is imperative, developing something in any Wiki that makes sense to the general editing populace, and has a low threshold to get from reading to editing. You will also possibly need a migration strategy for taking hundereds of little notes into something more readable and searchable.  </p>\n'}]
['https://Stackoverflow.com/questions/80958', 'https://Stackoverflow.com', 'https://Stackoverflow.com/users/33/']