 -- ----------------------------------------------------------
 INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
     VALUES
-    ('Agent::NewTicket', 'utf-8', 'en', 'New ticket notification! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,
-
-There is a new ticket in <OTRS_TICKET_Queue>!
-
-<OTRS_CUSTOMER_FROM> wrote:
-
-<snip>
-<OTRS_CUSTOMER_EMAIL[30]>
-<snip>
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
-
+    ('Agent::NewTicket', 'utf-8', 'en', 'New ticket notification! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,
+
+There is a new ticket in <OTRS_TICKET_Queue>!
+
+<OTRS_CUSTOMER_FROM> wrote:
+
+<snip>
+<OTRS_CUSTOMER_EMAIL[30]>
+<snip>
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>
+
 Your OTRS Notification Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table notifications
 -- ----------------------------------------------------------
 INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
     VALUES
-    ('Agent::FollowUp', 'utf-8', 'en', 'You''ve got a follow up! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,
-
-You''ve got a follow up!
-
-<OTRS_CUSTOMER_FROM> wrote:
-
-<snip>
-<OTRS_CUSTOMER_EMAIL[30]>
-<snip>
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
-
+    ('Agent::FollowUp', 'utf-8', 'en', 'You''ve got a follow up! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,
+
+You''ve got a follow up!
+
+<OTRS_CUSTOMER_FROM> wrote:
+
+<snip>
+<OTRS_CUSTOMER_EMAIL[30]>
+<snip>
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>
+
 Your OTRS Notification Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table notifications
 -- ----------------------------------------------------------
 INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
     VALUES
-    ('Agent::LockTimeout', 'utf-8', 'en', 'Lock Timeout! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,
-
-The lock timeout period on [<OTRS_TICKET_TicketNumber>] has been reached, it is now unlocked.
-
-<OTRS_CUSTOMER_FROM> wrote:
-
-<snip>
-<OTRS_CUSTOMER_EMAIL[30]>
-<snip>
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
-
+    ('Agent::LockTimeout', 'utf-8', 'en', 'Lock Timeout! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,
+
+The lock timeout period on [<OTRS_TICKET_TicketNumber>] has been reached, it is now unlocked.
+
+<OTRS_CUSTOMER_FROM> wrote:
+
+<snip>
+<OTRS_CUSTOMER_EMAIL[30]>
+<snip>
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>
+
 Your OTRS Notification Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table notifications
 -- ----------------------------------------------------------
 INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
     VALUES
-    ('Agent::OwnerUpdate', 'utf-8', 'en', 'Ticket owner assigned to you! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,
-
-Ticket [<OTRS_TICKET_TicketNumber>] is assigned to you by <OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>.
-
-Comment:
-
-<OTRS_COMMENT>
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
-
+    ('Agent::OwnerUpdate', 'utf-8', 'en', 'Ticket owner assigned to you! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,
+
+Ticket [<OTRS_TICKET_TicketNumber>] is assigned to you by <OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>.
+
+Comment:
+
+<OTRS_COMMENT>
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>
+
 Your OTRS Notification Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table notifications
 -- ----------------------------------------------------------
 INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
     VALUES
-    ('Agent::ResponsibleUpdate', 'utf-8', 'en', 'Ticket assigned to you! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_RESPONSIBLE_UserFirstname>,
-
-Ticket [<OTRS_TICKET_TicketNumber>] is assigned to you by <OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>.
-
-Comment:
-
-<OTRS_COMMENT>
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
-
+    ('Agent::ResponsibleUpdate', 'utf-8', 'en', 'Ticket assigned to you! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_RESPONSIBLE_UserFirstname>,
+
+Ticket [<OTRS_TICKET_TicketNumber>] is assigned to you by <OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>.
+
+Comment:
+
+<OTRS_COMMENT>
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>
+
 Your OTRS Notification Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table notifications
 -- ----------------------------------------------------------
 INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
     VALUES
-    ('Agent::AddNote', 'utf-8', 'en', 'New note! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,
-
-<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> added a new note to ticket [<OTRS_TICKET_TicketNumber>].
-
-Note:
-<OTRS_CUSTOMER_BODY>
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
-
+    ('Agent::AddNote', 'utf-8', 'en', 'New note! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,
+
+<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> added a new note to ticket [<OTRS_TICKET_TicketNumber>].
+
+Note:
+<OTRS_CUSTOMER_BODY>
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>
+
 Your OTRS Notification Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table notifications
 -- ----------------------------------------------------------
 INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
     VALUES
-    ('Agent::Move', 'utf-8', 'en', 'Moved ticket in <OTRS_CUSTOMER_QUEUE> queue! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,
-
-<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> moved a ticket [<OTRS_TICKET_TicketNumber>] into <OTRS_CUSTOMER_QUEUE>.
-
-<snip>
-<OTRS_CUSTOMER_EMAIL[30]>
-<snip>
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
-
+    ('Agent::Move', 'utf-8', 'en', 'Moved ticket in <OTRS_CUSTOMER_QUEUE> queue! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,
+
+<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> moved a ticket [<OTRS_TICKET_TicketNumber>] into <OTRS_CUSTOMER_QUEUE>.
+
+<snip>
+<OTRS_CUSTOMER_EMAIL[30]>
+<snip>
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>
+
 Your OTRS Notification Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table notifications
 -- ----------------------------------------------------------
 INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
     VALUES
-    ('Agent::PendingReminder', 'utf-8', 'en', 'Ticket reminder has reached! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,
-
-The ticket [<OTRS_TICKET_TicketNumber>] has reached its reminder time!
-
-<OTRS_CUSTOMER_FROM>
-
-wrote:
-<snip>
-<OTRS_CUSTOMER_EMAIL[30]>
-<snip>
-
-Please have a look at:
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
-
+    ('Agent::PendingReminder', 'utf-8', 'en', 'Ticket reminder has reached! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,
+
+The ticket [<OTRS_TICKET_TicketNumber>] has reached its reminder time!
+
+<OTRS_CUSTOMER_FROM>
+
+wrote:
+<snip>
+<OTRS_CUSTOMER_EMAIL[30]>
+<snip>
+
+Please have a look at:
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>
+
 Your OTRS Notification Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table notifications
 -- ----------------------------------------------------------
 INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
     VALUES
-    ('Agent::Escalation', 'utf-8', 'en', 'Ticket Escalation! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,
-
-The ticket [<OTRS_TICKET_TicketNumber>] is escalated!
-
-Escalated at:    <OTRS_TICKET_EscalationDestinationDate>
-Escalated since: <OTRS_TICKET_EscalationDestinationIn>
-
-<OTRS_CUSTOMER_FROM>
-
-wrote:
-<snip>
-<OTRS_CUSTOMER_EMAIL[30]>
-<snip>
-
-Please have a look at:
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
-
+    ('Agent::Escalation', 'utf-8', 'en', 'Ticket Escalation! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,
+
+The ticket [<OTRS_TICKET_TicketNumber>] is escalated!
+
+Escalated at:    <OTRS_TICKET_EscalationDestinationDate>
+Escalated since: <OTRS_TICKET_EscalationDestinationIn>
+
+<OTRS_CUSTOMER_FROM>
+
+wrote:
+<snip>
+<OTRS_CUSTOMER_EMAIL[30]>
+<snip>
+
+Please have a look at:
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>
+
 Your OTRS Notification Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table notifications
 -- ----------------------------------------------------------
 INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
     VALUES
-    ('Agent::EscalationNotifyBefore', 'utf-8', 'en', 'Ticket Escalation Warning! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,
-
-The ticket [<OTRS_TICKET_TicketNumber>] will escalate!
-
-Escalation at: <OTRS_TICKET_EscalationDestinationDate>
-Escalation in: <OTRS_TICKET_EscalationDestinationIn>
-
-<OTRS_CUSTOMER_FROM>
-
-wrote:
-<snip>
-<OTRS_CUSTOMER_EMAIL[30]>
-<snip>
-
-Please have a look at:
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
-
+    ('Agent::EscalationNotifyBefore', 'utf-8', 'en', 'Ticket Escalation Warning! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,
+
+The ticket [<OTRS_TICKET_TicketNumber>] will escalate!
+
+Escalation at: <OTRS_TICKET_EscalationDestinationDate>
+Escalation in: <OTRS_TICKET_EscalationDestinationIn>
+
+<OTRS_CUSTOMER_FROM>
+
+wrote:
+<snip>
+<OTRS_CUSTOMER_EMAIL[30]>
+<snip>
+
+Please have a look at:
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>
+
 Your OTRS Notification Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table notifications
 -- ----------------------------------------------------------
 INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
     VALUES
-    ('Agent::NewTicket', 'utf-8', 'de', 'Neues Ticket! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,
-
-es ist ein neues Ticket in <OTRS_TICKET_Queue>!
-
-<OTRS_CUSTOMER_FROM> schrieb:
-
-<snip>
-<OTRS_CUSTOMER_EMAIL[30]>
-<snip>
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
-
+    ('Agent::NewTicket', 'utf-8', 'de', 'Neues Ticket! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,
+
+es ist ein neues Ticket in <OTRS_TICKET_Queue>!
+
+<OTRS_CUSTOMER_FROM> schrieb:
+
+<snip>
+<OTRS_CUSTOMER_EMAIL[30]>
+<snip>
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>
+
 Ihr OTRS Benachrichtigungs-Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table notifications
 -- ----------------------------------------------------------
 INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
     VALUES
-    ('Agent::FollowUp', 'utf-8', 'de', 'Nachfrage! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,
-
-Sie haben eine Nachfrage bekommen!
-
-<OTRS_CUSTOMER_FROM> schrieb:
-
-<snip>
-<OTRS_CUSTOMER_EMAIL[30]>
-<snip>
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
-
+    ('Agent::FollowUp', 'utf-8', 'de', 'Nachfrage! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,
+
+Sie haben eine Nachfrage bekommen!
+
+<OTRS_CUSTOMER_FROM> schrieb:
+
+<snip>
+<OTRS_CUSTOMER_EMAIL[30]>
+<snip>
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>
+
 Ihr OTRS Benachrichtigungs-Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table notifications
 -- ----------------------------------------------------------
 INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
     VALUES
-    ('Agent::LockTimeout', 'utf-8', 'de', 'Lock Timeout! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,
-
-Aufhebung der Sperre auf Dein gesperrtes Ticket [<OTRS_TICKET_TicketNumber>].
-
-<OTRS_CUSTOMER_FROM> schrieb:
-
-<snip>
-<OTRS_CUSTOMER_EMAIL[30]>
-<snip>
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
-
+    ('Agent::LockTimeout', 'utf-8', 'de', 'Lock Timeout! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,
+
+Aufhebung der Sperre auf Dein gesperrtes Ticket [<OTRS_TICKET_TicketNumber>].
+
+<OTRS_CUSTOMER_FROM> schrieb:
+
+<snip>
+<OTRS_CUSTOMER_EMAIL[30]>
+<snip>
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>
+
 Ihr OTRS Benachrichtigungs-Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table notifications
 -- ----------------------------------------------------------
 INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
     VALUES
-    ('Agent::OwnerUpdate', 'utf-8', 'de', 'Ticket Besitz uebertragen an Sie! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,
-
-Der Besitz des Tickets [<OTRS_TICKET_TicketNumber>] wurde an Sie von <OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> uebertragen.
-
-Kommentar:
-
-<OTRS_COMMENT>
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
-
+    ('Agent::OwnerUpdate', 'utf-8', 'de', 'Ticket Besitz uebertragen an Sie! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,
+
+Der Besitz des Tickets [<OTRS_TICKET_TicketNumber>] wurde an Sie von <OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> uebertragen.
+
+Kommentar:
+
+<OTRS_COMMENT>
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>
+
 Ihr OTRS Benachrichtigungs-Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table notifications
 -- ----------------------------------------------------------
 INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
     VALUES
-    ('Agent::ResponsibleUpdate', 'utf-8', 'de', 'Ticket Verantwortung uebertragen an Sie! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_RESPONSIBLE_UserFirstname> <OTRS_RESPONSIBLE_UserLastname>,
-
-Die Verantwortung des Tickets [<OTRS_TICKET_TicketNumber>] wurde an Sie von <OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> uebertragen.
-
-Kommentar:
-
-<OTRS_COMMENT>
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
-
+    ('Agent::ResponsibleUpdate', 'utf-8', 'de', 'Ticket Verantwortung uebertragen an Sie! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_RESPONSIBLE_UserFirstname> <OTRS_RESPONSIBLE_UserLastname>,
+
+Die Verantwortung des Tickets [<OTRS_TICKET_TicketNumber>] wurde an Sie von <OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> uebertragen.
+
+Kommentar:
+
+<OTRS_COMMENT>
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>
+
 Ihr OTRS Benachrichtigungs-Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table notifications
 -- ----------------------------------------------------------
 INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
     VALUES
-    ('Agent::AddNote', 'utf-8', 'de', 'Neue Notiz! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,
-
-<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> fuegte eine Notiz an Ticket [<OTRS_TICKET_TicketNumber>].
-
-Notiz:
-<OTRS_CUSTOMER_BODY>
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
-
+    ('Agent::AddNote', 'utf-8', 'de', 'Neue Notiz! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,
+
+<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> fuegte eine Notiz an Ticket [<OTRS_TICKET_TicketNumber>].
+
+Notiz:
+<OTRS_CUSTOMER_BODY>
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>
+
 Ihr OTRS Benachrichtigungs-Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table notifications
 -- ----------------------------------------------------------
 INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
     VALUES
-    ('Agent::Move', 'utf-8', 'de', 'Ticket verschoben in "<OTRS_CUSTOMER_QUEUE>" Queue! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,
-
-<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> verschob Ticket [<OTRS_TICKET_TicketNumber>] nach "<OTRS_CUSTOMER_QUEUE>".
-
-<snip>
-<OTRS_CUSTOMER_EMAIL[30]>
-<snip>
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
-
+    ('Agent::Move', 'utf-8', 'de', 'Ticket verschoben in "<OTRS_CUSTOMER_QUEUE>" Queue! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,
+
+<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> verschob Ticket [<OTRS_TICKET_TicketNumber>] nach "<OTRS_CUSTOMER_QUEUE>".
+
+<snip>
+<OTRS_CUSTOMER_EMAIL[30]>
+<snip>
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>
+
 Ihr OTRS Benachrichtigungs-Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table notifications
 -- ----------------------------------------------------------
 INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
     VALUES
-    ('Agent::PendingReminder', 'utf-8', 'de', 'Ticket Erinnerung erreicht! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,
-
-das Ticket [<OTRS_TICKET_TicketNumber>] hat die Erinnerungszeit erreicht!
-
-<OTRS_CUSTOMER_FROM>
-
-schrieb:
-<snip>
-<OTRS_CUSTOMER_EMAIL[30]>
-<snip>
-
-Bitte um weitere Bearbeitung:
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
-
+    ('Agent::PendingReminder', 'utf-8', 'de', 'Ticket Erinnerung erreicht! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,
+
+das Ticket [<OTRS_TICKET_TicketNumber>] hat die Erinnerungszeit erreicht!
+
+<OTRS_CUSTOMER_FROM>
+
+schrieb:
+<snip>
+<OTRS_CUSTOMER_EMAIL[30]>
+<snip>
+
+Bitte um weitere Bearbeitung:
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>
+
 Ihr OTRS Benachrichtigungs-Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table notifications
 -- ----------------------------------------------------------
 INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
     VALUES
-    ('Agent::Escalation', 'utf-8', 'de', 'Ticket Eskalation! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,
-
-das Ticket [<OTRS_TICKET_TicketNumber>] ist eskaliert!
-
-Eskaliert am:   <OTRS_TICKET_EscalationDestinationDate>
-Eskaliert seit: <OTRS_TICKET_EscalationDestinationIn>
-
-<OTRS_CUSTOMER_FROM>
-
-schrieb:
-<snip>
-<OTRS_CUSTOMER_EMAIL[30]>
-<snip>
-
-Bitte um Bearbeitung:
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
-
+    ('Agent::Escalation', 'utf-8', 'de', 'Ticket Eskalation! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,
+
+das Ticket [<OTRS_TICKET_TicketNumber>] ist eskaliert!
+
+Eskaliert am:   <OTRS_TICKET_EscalationDestinationDate>
+Eskaliert seit: <OTRS_TICKET_EscalationDestinationIn>
+
+<OTRS_CUSTOMER_FROM>
+
+schrieb:
+<snip>
+<OTRS_CUSTOMER_EMAIL[30]>
+<snip>
+
+Bitte um Bearbeitung:
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>
+
 Ihr OTRS Benachrichtigungs-Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table notifications
 -- ----------------------------------------------------------
 INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
     VALUES
-    ('Agent::EscalationNotifyBefore', 'utf-8', 'de', 'Ticket Eskalations-Warnung! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,
-
-das Ticket [<OTRS_TICKET_TicketNumber>] wird bald eskalieren!
-
-Eskalation um: <OTRS_TICKET_EscalationDestinationDate>
-Eskalation in: <OTRS_TICKET_EscalationDestinationIn>
-
-<OTRS_CUSTOMER_FROM>
-
-schrieb:
-<snip>
-<OTRS_CUSTOMER_EMAIL[30]>
-<snip>
-
-Bitte um Bearbeitung:
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
-
+    ('Agent::EscalationNotifyBefore', 'utf-8', 'de', 'Ticket Eskalations-Warnung! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,
+
+das Ticket [<OTRS_TICKET_TicketNumber>] wird bald eskalieren!
+
+Eskalation um: <OTRS_TICKET_EscalationDestinationDate>
+Eskalation in: <OTRS_TICKET_EscalationDestinationIn>
+
+<OTRS_CUSTOMER_FROM>
+
+schrieb:
+<snip>
+<OTRS_CUSTOMER_EMAIL[30]>
+<snip>
+
+Bitte um Bearbeitung:
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>
+
 Ihr OTRS Benachrichtigungs-Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table notifications
 -- ----------------------------------------------------------
 INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
     VALUES
-    ('Agent::NewTicket', 'utf-8', 'nl', 'Nieuw ticket (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_UserFirstname>,
-
-Er is een nieuw ticket aangemaakt in <OTRS_TICKET_Queue>!
-
-<OTRS_CUSTOMER_FROM> schreef:
-
-<OTRS_CUSTOMER_EMAIL[30]>
-(eerste 30 regels zijn weergegeven)
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>', 'text/plain', 1, current_timestamp, 1, current_timestamp);
--- ----------------------------------------------------------
---  insert into table notifications
--- ----------------------------------------------------------
-INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
-    VALUES
-    ('Agent::FollowUp', 'utf-8', 'nl', 'Reactie ontvangen (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_UserFirstname>,
-
-Er is een reactie ontvangen op onderstaand ticket.
-
-<OTRS_CUSTOMER_FROM> schreef:
-
-<OTRS_CUSTOMER_EMAIL[30]>
-(eerste 30 regels zijn weergegeven)
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
+    ('Agent::NewTicket', 'utf-8', 'nl', 'Nieuw ticket (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_UserFirstname>,
+
+Er is een nieuw ticket aangemaakt in <OTRS_TICKET_Queue>!
+
+<OTRS_CUSTOMER_FROM> schreef:
+
+<OTRS_CUSTOMER_EMAIL[30]>
+(eerste 30 regels zijn weergegeven)
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>', 'text/plain', 1, current_timestamp, 1, current_timestamp);
+-- ----------------------------------------------------------
+--  insert into table notifications
+-- ----------------------------------------------------------
+INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
+    VALUES
+    ('Agent::FollowUp', 'utf-8', 'nl', 'Reactie ontvangen (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_UserFirstname>,
+
+Er is een reactie ontvangen op onderstaand ticket.
+
+<OTRS_CUSTOMER_FROM> schreef:
+
+<OTRS_CUSTOMER_EMAIL[30]>
+(eerste 30 regels zijn weergegeven)
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>
 ', 'text/plain', 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table notifications
 -- ----------------------------------------------------------
 INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
     VALUES
-    ('Agent::LockTimeout', 'utf-8', 'nl', 'Ticket ontgrendeld (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_UserFirstname>,
-
-De bewerkingstijd van ticket [<OTRS_TICKET_TicketNumber>] is overschreden, het ticket is nu ontgrendeld.
-
-<OTRS_CUSTOMER_FROM> schreef:
-
-<OTRS_CUSTOMER_EMAIL[30]>
-(eerste 30 regels zijn weergegeven)
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
+    ('Agent::LockTimeout', 'utf-8', 'nl', 'Ticket ontgrendeld (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_UserFirstname>,
+
+De bewerkingstijd van ticket [<OTRS_TICKET_TicketNumber>] is overschreden, het ticket is nu ontgrendeld.
+
+<OTRS_CUSTOMER_FROM> schreef:
+
+<OTRS_CUSTOMER_EMAIL[30]>
+(eerste 30 regels zijn weergegeven)
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>
 ', 'text/plain', 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table notifications
 -- ----------------------------------------------------------
 INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
     VALUES
-    ('Agent::OwnerUpdate', 'utf-8', 'nl', 'Ticket toegewezen (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_UserFirstname>,
-
-Ticket [<OTRS_TICKET_TicketNumber>] is aan jou toegewezen door <OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>.
-
-Opmerking:
-
-<OTRS_COMMENT>
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
+    ('Agent::OwnerUpdate', 'utf-8', 'nl', 'Ticket toegewezen (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_UserFirstname>,
+
+Ticket [<OTRS_TICKET_TicketNumber>] is aan jou toegewezen door <OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>.
+
+Opmerking:
+
+<OTRS_COMMENT>
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>
 ', 'text/plain', 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table notifications
 -- ----------------------------------------------------------
 INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
     VALUES
-    ('Agent::ResponsibleUpdate', 'utf-8', 'nl', 'Verantwoordelijkheid bijgewerkt (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_RESPONSIBLE_UserFirstname>,
-
-<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> heeft je geregistreerd als verantwoordelijke voor ticket [<OTRS_TICKET_TicketNumber>].
-
-Opmerking:
-
-<OTRS_COMMENT>
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
+    ('Agent::ResponsibleUpdate', 'utf-8', 'nl', 'Verantwoordelijkheid bijgewerkt (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_RESPONSIBLE_UserFirstname>,
+
+<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> heeft je geregistreerd als verantwoordelijke voor ticket [<OTRS_TICKET_TicketNumber>].
+
+Opmerking:
+
+<OTRS_COMMENT>
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>
 ', 'text/plain', 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table notifications
 -- ----------------------------------------------------------
 INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
     VALUES
-    ('Agent::AddNote', 'utf-8', 'nl', 'Nieuwe notitie (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_UserFirstname>,
-
-<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> heeft een nieuwe notitie toegevoegd aan [<OTRS_TICKET_TicketNumber>].
-
-Notitie:
-<OTRS_CUSTOMER_BODY>
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
+    ('Agent::AddNote', 'utf-8', 'nl', 'Nieuwe notitie (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_UserFirstname>,
+
+<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> heeft een nieuwe notitie toegevoegd aan [<OTRS_TICKET_TicketNumber>].
+
+Notitie:
+<OTRS_CUSTOMER_BODY>
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>
 ', 'text/plain', 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table notifications
 -- ----------------------------------------------------------
 INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
     VALUES
-    ('Agent::Move', 'utf-8', 'nl', 'Ticket verplaatst naar <OTRS_CUSTOMER_QUEUE> (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_UserFirstname>,
-
-<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> heeft [<OTRS_TICKET_TicketNumber>] verplaatst naar <OTRS_CUSTOMER_QUEUE>.
-
-<OTRS_CUSTOMER_EMAIL[30]>
-(eerste 30 regels zijn weergegeven)
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
+    ('Agent::Move', 'utf-8', 'nl', 'Ticket verplaatst naar <OTRS_CUSTOMER_QUEUE> (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_UserFirstname>,
+
+<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> heeft [<OTRS_TICKET_TicketNumber>] verplaatst naar <OTRS_CUSTOMER_QUEUE>.
+
+<OTRS_CUSTOMER_EMAIL[30]>
+(eerste 30 regels zijn weergegeven)
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>
 ', 'text/plain', 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table notifications
 -- ----------------------------------------------------------
 INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
     VALUES
-    ('Agent::PendingReminder', 'utf-8', 'nl', 'Herinnering (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_UserFirstname>,
-
-Het herinnermoment voor ticket [<OTRS_TICKET_TicketNumber>] is bereikt.
-
-<OTRS_CUSTOMER_FROM> schreef:
-
-<OTRS_CUSTOMER_EMAIL[30]>
-(eerste 30 regels zijn weergegeven)
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
+    ('Agent::PendingReminder', 'utf-8', 'nl', 'Herinnering (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_UserFirstname>,
+
+Het herinnermoment voor ticket [<OTRS_TICKET_TicketNumber>] is bereikt.
+
+<OTRS_CUSTOMER_FROM> schreef:
+
+<OTRS_CUSTOMER_EMAIL[30]>
+(eerste 30 regels zijn weergegeven)
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>
 ', 'text/plain', 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table notifications
 -- ----------------------------------------------------------
 INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
     VALUES
-    ('Agent::Escalation', 'utf-8', 'nl', 'Escalatie (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_UserFirstname>,
-
-Het ticket [<OTRS_TICKET_TicketNumber>] is geëscaleerd!
-
-Geëscaleerd op:    <OTRS_TICKET_EscalationDestinationDate>
-Geëscaleerd sinds: <OTRS_TICKET_EscalationDestinationIn>
-
-<OTRS_CUSTOMER_FROM> schreef:
-
-<OTRS_CUSTOMER_EMAIL[30]>
-(eerste 30 regels zijn weergegeven)
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
+    ('Agent::Escalation', 'utf-8', 'nl', 'Escalatie (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_UserFirstname>,
+
+Het ticket [<OTRS_TICKET_TicketNumber>] is geëscaleerd!
+
+Geëscaleerd op:    <OTRS_TICKET_EscalationDestinationDate>
+Geëscaleerd sinds: <OTRS_TICKET_EscalationDestinationIn>
+
+<OTRS_CUSTOMER_FROM> schreef:
+
+<OTRS_CUSTOMER_EMAIL[30]>
+(eerste 30 regels zijn weergegeven)
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>
 ', 'text/plain', 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table notifications
 -- ----------------------------------------------------------
 INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
     VALUES
-    ('Agent::EscalationNotifyBefore', 'utf-8', 'nl', 'Ticket gaat escaleren (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_UserFirstname>,
-
-Het ticket [<OTRS_TICKET_TicketNumber>] gaat escaleren!
-
-Escalatie op:   <OTRS_TICKET_EscalationDestinationDate>
-Escalatie over: <OTRS_TICKET_EscalationDestinationIn>
-
-<OTRS_CUSTOMER_FROM> schreef:
-
-<OTRS_CUSTOMER_EMAIL[30]>
-(eerste 30 regels zijn weergegeven)
-
-<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
+    ('Agent::EscalationNotifyBefore', 'utf-8', 'nl', 'Ticket gaat escaleren (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_UserFirstname>,
+
+Het ticket [<OTRS_TICKET_TicketNumber>] gaat escaleren!
+
+Escalatie op:   <OTRS_TICKET_EscalationDestinationDate>
+Escalatie over: <OTRS_TICKET_EscalationDestinationIn>
+
+<OTRS_CUSTOMER_FROM> schreef:
+
+<OTRS_CUSTOMER_EMAIL[30]>
+(eerste 30 regels zijn weergegeven)
+
+<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom\;TicketID=<OTRS_TICKET_TicketID>
 ', 'text/plain', 1, current_timestamp, 1, current_timestamp);
 SET standard_conforming_strings TO ON;

-- ----------------------------------------------------------
INSERT INTO standard_response (name, text, content_type, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('empty answer', '', 'text/plain; charset=utf-8', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table standard_response
-- ----------------------------------------------------------
INSERT INTO standard_response (name, text, content_type, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('test answer', 'Some test answer to show how a standard response can be used.', 'text/plain; charset=utf-8', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table queue_standard_response
-- ----------------------------------------------------------

-- ----------------------------------------------------------
INSERT INTO salutation (name, text, content_type, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('system standard salutation (en)', 'Dear <OTRS_CUSTOMER_REALNAME>,

Thank you for your request.

', 'text/plain\; charset=utf-8', 'Standard Salutation.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table signature
-- ----------------------------------------------------------
INSERT INTO signature (name, text, content_type, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('system standard signature (en)', '
Your Ticket-Team

 <OTRS_Agent_UserFirstname> <OTRS_Agent_UserLastname>

--
 Super Support - Waterford Business Park
 5201 Blue Lagoon Drive - 8th Floor & 9th Floor - Miami, 33126 USA
 Email: hot@example.com - Web: http://www.example.com/
--', 'text/plain\; charset=utf-8', 'Standard Signature.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table system_address
-- ----------------------------------------------------------
