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INSERT INTO `#__faq` VALUES (6,'I\'ve lost my password!','pwreset','uploadpath=/site/kb\nshow_authors=1\nallow_comments=0\nclose_comments=year\nfeeds_enabled=1\nfeed_entries=partial\nshow_date=2','<p>Don\'t panic!  We can <a href=\"/user/reset\">reset your password</a> and send instructions to the e-mail address that you have on file with us.  Then, you can follow the instructions, log in to the site, and change your password to anything you like.\r\n</p><p>\r\n<b>Note:</b>  If you don\'t receive an e-mail after resetting your password, check your junk mail folder and make sure that it didn\'t get filed there by mistake.  If you no longer have access to the e-mail address that you have on file with us, <a href=\"/support/report_problems/\">contact support</a> and we\'ll help you recover your account.\r\n</p>','2010-03-25 02:26:40',62,'0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00',1,0,0,1,2,0,0,0);
INSERT INTO `#__faq` VALUES (7,'Why do I get logged off automatically?','autologout','show_date=2\nallow_comments=0\nclose_comments=year\nfeeds_enabled=1\nfeed_entries=partial','<p>If you do not check the <i>Remember login</i> box when you log in, the site will only keep you logged in for a short time.  This prevents misuse of your account by anyone else.  To stay logged in, check the box during login.  This is not recommended if you access the site from a shared computer--e.g., in a library, internet cafe, university lab, etc.\n</p>','2010-03-25 02:26:40',62,'0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00',1,0,1,1,2,0,0,0);
INSERT INTO `#__faq` VALUES (8,'Why do I need to register at all?','register','uploadpath=/site/kb\nshow_authors=1\nallow_comments=0\nclose_comments=year\nfeeds_enabled=1\nfeed_entries=partial\nshow_date=2','<p>Registration will give you access to additional features not available to guest users, including access to simulation/modeling tools, the ability to ask questions, create private groups, participate in discussions, rate resources, and more.  The registration process is completely automatic and it takes just a few minutes.  Your registration also helps us sustain this project.  Our funding agency periodically reviews statistics about the number of users that access our site.  By registering and filling in your personal profile, you are helping to justify our existence and continue our funding.\r\n</p>','2010-03-25 02:26:40',62,'0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00',1,0,0,1,2,0,0,0);
INSERT INTO `#__faq` VALUES (9,'How do I change my password?','pwchange','uploadpath=/site/kb\nshow_authors=1\nallow_comments=0\nclose_comments=year\nfeeds_enabled=1\nfeed_entries=partial\nshow_date=2','<p>We have an online form to <a href=\"/members/myaccount\" title=\"Change password form\">change your password</a>.  You can use the link included here, or you can find the same link on the page that you go to when you first <a href=\"/login\">log in</a> to this site.</p>','2010-03-25 02:26:40',62,'0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00',1,0,0,1,2,0,0,0);
INSERT INTO `#__faq` VALUES (10,'How do I change my username?','username','show_date=2\nallow_comments=0\nclose_comments=year\nfeeds_enabled=1\nfeed_entries=partial','<p>Sorry, but login names cannot be changed.  If this is poses a serious problem for you, please <a href=\\\"/support/report_problems/\\\" title=\\\"Trouble report page\\\">contact our support team</a>.\n</p>','2010-03-25 02:26:40',62,'0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00',1,0,0,1,2,0,0,0);
INSERT INTO `#__faq` VALUES (11,'How to View/Download Video Content?','video','show_date=2\nallow_comments=0\nclose_comments=year\nfeeds_enabled=1\nfeed_entries=partial','<p>This hub relies on two formats of video files, MP4 (MPEG-4) mostly used for podcasts but  also can be viewed directly on your computer, and Windows Media Player which is used by older lectures and seminars.  In general we sugguest Apple Quicktime for playing MP4 files, however there are a variety of MP4 players available.<br />\nWe recommend VideoLAN.org\\\'s <a href=\\\"http://www.videolan.org/\\\" rel=\\\"external\\\">VLC - Media Player</a>, a free cross-platform media player that supports a large number of multimedia formats, without the need for additional codecs. It will play both the MP4 and Windows Media Player files. You will have to copy and paste the video URL from your browser to the VLC player (menu <em>file-&gt;open network</em>). Below are operating system specific issues for those using Windows Media Player.<br />\nBelow is a list of OS specific player issues:</p>\n	<ul>\n	<li><b>Windows</b><br />\nIf you\\\'re experiencing problems viewing video lectures on Windows systems, make sure that you\\\'ve installed the latest WindowsMedia software:<br />\n<a href=\\\"http://www.microsoft.com/windows/windowsmedia/mp10/default.aspx\\\" rel=\\\"external\\\"\\\">Windows Media Player for Windows</a>\n</li>\n	<li><b>Mac OS X</b><br />\nIf you\\\'re experiencing problems viewing video lectures on Mac OS X systems, make sure that you\\\'ve installed the latest WindowsMedia software:<br />\n<a href=\\\"http://www.microsoft.com/windows/windowsmedia/software/Macintosh/osx/default.aspx\\\" rel=\\\"external\\\">Windows Media Player for Mac OS X</a><br />\n<strong>NOTE:</strong> Microsoft will continue to offer Windows Media Player for Mac as a download free of charge, but has no plans to provide<br />\nfuture updates or product support. Instead, Microsoft will be offering <a href=\\\"http://www.microsoft.com/windows/windowsmedia/player/flip4mac.mspx\\\" rel=\\\"external\\\">Windows Media&reg; Components for Quicktime, by Flip4Mac&trade;</a>, as an<br />\nalternative for Mac OS X users wanting to play Windows Media Audio and Windows Media Video. Requires Mac OS X version 10.3.9 or later and QuickTime version 6.5 or later.<br />\n<b>Known Issue:</b> Windows Media Player 9 for Mas OS X may have difficulty playing secure video streams (URLs starting with \\\'https\\\'). The Flip4Mac plugin described above fixes this problem.\n</li>\n	<li><b>Linux</b><br />\nNo currently known issues.  Use <a href=\\\"http://www.videolan.org/\\\" rel=\\\"external\\\">VideoLAN Media Player</a> or equivalent application.\n</li>\n	<li><b>MacOS Classic</b><br />\nIf you don\\\'t have Mac OS X, get the <a href=\\\"http://www.microsoft.com/windows/windowsmedia/download/mac71.aspx\\\" rel=\\\"external\\\">Windows Media Player for Mac 7.1</a> which runs on the Macintosh Classic OS.\n</li>\n	</ul>\n	<h3>Downloading Video and Audio Content</h3>\n	<p><img src=\\\"/site/images/kb/video_download.jpg\\\" alt=\\\"browser download\\\" class=\\\"align-right\\\"><br />\nMost of this hub\\\'s video and audio content is downloadable.  Proceedures varry depending on the browser you are using:</p>\n	<ul>\n	<li><b>Firefox</b><br />\nRight click (hold click for Mac) on the resource link, select \\\"Save Link As...\\\", a dialog box will appear allowing you to save document as a file.\n</li>\n	<li><b>Internet Explorer</b><br />\nRight click on the resource link, then select \\\"Save Target As...\\\", a dialog box will appear allowing you to save document as a file.  Mac users should drag the link to their desktop or folder and the document will be downloaded.\n</li>\n	<li><b>Safari</b><br />\nControl-click on the resource link, then select \\\"Download Linked File\\\", the document will download to your download\\\'s folder.  The download folder is specified using the <i>Preferences</i> menu and selecting the <i>General</i> tab.\n</li>\n	</ul>\n	<h3>Continued Problems</h3>\n	<p>If the problem persists, please send us a <a href=\\\"support/report_problems/\\\">trouble report</a>.\n</p>','2010-03-25 02:26:40',62,'0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00',1,0,0,1,3,0,0,0);
INSERT INTO `#__faq` VALUES (12,'How to enable pop-ups?','popups','show_date=2\nallow_comments=0\nclose_comments=year\nfeeds_enabled=1\nfeed_entries=partial','<p>Web pages can use the JavaScript language to automatically force the your web browser to open new windows.  This capability has often been abused by advertising sites and many browsers disable the capability by default.<br />\nYou must enable pop-ups for this site in order to do file downloads.  The way in which this is done varies from browser to browser:</p>\n	<ul>\n	<li><b>Firefox</b><br />\nGo to the <i>Edit-&gt;Preferences</i> menu and choose the <i>Content</i> icon at the top of the dialog.  If <i>Block pop-up windows</i> is checked, add this site to the <i>Exceptions</i> list.<br />\nFirefox also uses plugins to filter pop-ups.  The most common plugin is NoScript.  To enable a pop-up for a particular page, select the highlighted <i>S</i> icon at the bottom of the browser to instruct NoScript to allow the pop-up.\n</li>\n	<li><b>Internet Explorer</b><br />\nGo to <i>Tools-&gt;Internet Options</i> menu. Click on the <i>Privacy</i> tab. Uncheck the field <i>Block pop-ups\\\'</i> (<i>Turn on Pop-up Blocker</i> in IE 7.x). This will unblock pop-ups from all sites. To only allow pop-ups from this site, check <i>Block pop-ups</i> and click on <i>Settings</i>. Enter the address of this site in the field <i>Address of Web site to allow:</i> and click <i>Add</i>. Close all windows.\n</li>\n	<li><b>Safari</b><br />\nGo to the menu bar and select <i>Safari-&gt;Preferences</i> and choose the <i>Security</i> tab. If <i>Block pop-up windows</i> is checked, uncheck it.\n</li>\n	<li><b>Opera</b><br />\nApple OSX - Go to the menu bar and select <i>Opera-&gt;Quick Preferences</i> and make sure \\\"Block all pop-ups\\\" is not selected (click on it to toggle preference).<br />\nWindows - Go to the menu bar and select <i>Tools-&gt;Quick Preferences</i> and make sure <i>Block all pop-ups</i> is not selected (click on it to toggle preference).\n</li>\n	<li><b>Konqueror</b><br />\nGo to the <i>Settings-&gt;Configure Konqueror</i> menu and choose Java and JavaScript.  Select the JavaScript tab at the top of the dialog.  In the center of the dialog is a <i>Domain-Specific</i>policy mechanism.  Press the <i>New...</i> button and type the address of this site for the host or domain name.  Select <i>Accept</i> for the policy.  Set the <i>Open new windows</i> policy to <i>Allow</i>.\n</li>\n	<li><b>Mozilla</b><br />\nGo to the <i>Edit-&gt;Preferences</i> menu and choose <i>Privacy</i> and <i>Security-&gt;Popup Windows</i>.  There, you can add the address for this site to the <i>Allowed Sites</i>.\n</li>\n	</ul>','2010-03-25 02:26:40',62,'0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00',1,0,0,1,3,0,0,0);
