 INSERT INTO `#__faq` VALUES (19,'How to use WebDAV to access your hub storage','webdav','show_date=2\nallow_comments=0\nclose_comments=year\nfeeds_enabled=1\nfeed_entries=partial','<p>WebDAV is the Distributed Authoring and Versioning extension to the standard HTTP/HTTPS web protocol.  It allows a client to browse a remote filesystem, usually with a graphical browser that makes it appear that your files are on your desktop.  You may access your hub storage using only the secure version of this service (HTTPS).  We do not support HTTP.  Most modern computer platforms support HTTPS transport for WebDAV with either small adjustments or freely available software.</p>\n	<h3>Linux/Unix</h3>\n	<p>If you use the KDE graphical desktop environment, you can access your hub storage with the Konqueror browser by typing the special URL <tt>webdavs://HUBADDRESS/webdav</tt> into the Location field of the browser.  It will prompt you for your hub login and password.  Thereafter, you traverse your home directory by clicking on folders and you can drag and drop files to your desktop.<br />\n<a href=\\\"http://www.webdav.org/cadaver/\\\" rel=\\\"external\\\">Cadaver</a> is a text-mode WebDAV browser.  It can be used if it is compiled with SSL support.  Invoke it with the command <tt>cadaver https://HUBADDRESS/webdav</tt> and it will prompt you for your hub login and password.  You can then use it in a manner similar to FTP.<br />\nIf you are using Linux, you can use the <a href=\\\"http://dav.sourceforge.net/\\\" rel=\\\"external\\\">davfs</a> kernel module to mount your hub storage area as a local filesystem.</p>\n	<h3>Macintosh</h3>\n	<p>MacOS versions 10.4 and higher support HTTPS transport for WebDAV using the Finder.  To access your hub directory, select the Go menu in the Finder and choose \\\"Connect to Network Server\\\".  Enter the URL <tt>https://HUBADDRESS/webdav</tt> into the address field.  You will be prompted for your hub login and password.<br />\nMacOS versions lower than 10.4 do not have support for HTTPS, but a free client exists.  Download <a href=\\\"http://www.webdav.org/goliath/\\\" rel=\\\"external\\\">Goliath</a> and install it on your system.  Invoke it and use <tt>https://HUBADDRESS/webdav</tt> as the address to connect to.  Note that you may also use Goliath on newer MacOS platforms as well.</p>\n	<h3>Windows</h3>\n	<p>Windows XP systems have native support for accessing WebDAV storage via HTTPS, but it may be disabled by default depending on how your OS was configured.  Try these instructions first, and then check the next set of instructions to enable WebDAV.  To access your hub storage,</p>\n	<ul>\n	<li> Double-click on the desktop icon called \\\"My Network Places\\\".</li>\n	<li> This will invoke a dialog box where you can select \\\"Add Network Place\\\".  This will invoke a wizard that you can step through.</li>\n	<li> Select the \\\"Choose another network location\\\" function.</li>\n	<li> The wizard will then ask you for the \\\"Internet or Network Address.\\\"  In the box, type <tt>https://HUBADDRESS/webdav</tt></li>\n	<li> Specify the name that you would like to have associated with this storage space.  An icon will be created for the hub storage folder.  When you double-click on it to open it, you will be prompted for your hub login and password.</li>\n	</ul>\n	<h4>Enabling WebDAV in Windows XP</h4>\n	<p>If the steps above do not work, for Windows XP, or you cannot find the named options, your OS may have WebDAV turned off by default.  Do the following additional steps and then try to add network storage again.</p>\n	<ul>\n	<li>Open Windows Explorer</li>\n	<li>Go to the \\\"Tools\\\" menu and select \\\"Folder Options\\\"</li>\n	<li>Select the radio button \\\"Use Windows classic folders\\\" under \\\"Tasks\\\".</li>\n	</ul>\n	<h4>Windows 2003 users cannot access secure WebDAV</h4>\n	<p>There is no support for secure WebDAV transport in Windows 2003.  Various workarounds have been suggested, but it appears the easiest action to take is to simply upgrade the OS.\n</p>','2010-03-25 02:26:40',62,'0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00',1,0,2,1,5,0,0,0);
 INSERT INTO `#__faq` VALUES (20,'Troubleshoot','troubleshoot','uploadpath=/site/kb\nshow_authors=1\nallow_comments=0\nclose_comments=year\nfeeds_enabled=1\nfeed_entries=partial\nshow_date=2','<p>There are two common reasons why you may not be able to view an application.</p>\r\n	<ul>\r\n	<li><b>The tool is internally misconfigured.</b>  If you can look at your <a href=\"/members/myaccount\">personalized dashboard page</a> and see that the tool you just started does not appear in the list of running sessions, it exited before it could be viewed.  You should <a href=\"/feedback/report_problems\">report this as a problem</a>.\r\n	<li><b>The Java interpreter won\'t start or is misconfigured.</b>  If you\'ve been able to view applications in previous times with the same browser, usually you can solve this problem by restarting your browser.  Make sure that all instances of the browser (e.g. multiple windows) are stopped in order to properly stop and restart the Java environment.  If this fails to make tool sessions viewable, consult the <a href=\"/kb/misc/java/\">Java page</a> for more platform-specific hints.</li>\r\n	</ul>','2010-03-25 02:26:40',62,'0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00',1,0,2,1,6,0,0,0);
 INSERT INTO `#__faq` VALUES (21,'Help! I\\\'m getting a Java error!','javaerr','show_date=2\nallow_comments=0\nclose_comments=year\nfeeds_enabled=1\nfeed_entries=partial','<p>Users may experience a Java error on Mac OS X if they are using Java version 1.3 and below. Please ensure your Java install is up to date.<br />\nNOTE! For gecko browsers (Mozilla, Firefox, Camino), the following may be the source of the error:</p>\n	<blockquote cite=\\\"http://plugindoc.mozdev.org/OSX.html#Java\\\"><p>Mozilla will only use <abbr title=\\\"Java Runtime Engine\\\">JRE</abbr> 1.3.1, even if a later JRE is installed [Bug 197813]. To use a newer JRE, you will need to install the <a href=\\\"http://javaplugin.sourceforge.net/\\\">Java Embedding Plugin for Mac OS X</a>. This plugin is beta quality software, and may have bugs and cause problems. Read the <a href=\\\"http://javaplugin.sourceforge.net/Readme.html\\\">Readme</a> before installing it.</p></blockquote>\n	<p>Java for Windows, Mac OS, Solaris, and Linux can be downloaded <a href=\\\"http://www.java.com/en/download/\\\">here</a>. Instructions for installation may also be found at that site.\n</p>','2010-03-25 02:26:40',62,'0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00',1,0,1,1,6,0,0,0);
-INSERT INTO `#__faq` VALUES (22,'Signed Applet','applet','show_date=2\nallow_comments=0\nclose_comments=year\nfeeds_enabled=1\nfeed_entries=partial','<p>If you are behind a network firewall that requires you to use a web proxy with your browser, your Java environment will also need to use a proxy to connect to tool sessions.  The default security manager for Java stipulates that an applet can make network connections only to the web server from which it was originally loaded.  Connecting to a proxy requires additional privileges&#8212;even though the ultimate connection through the proxy is to the originating web server.<br />\nIn order to empower an applet with additional privileges, it must be <i>signed</i>.  This is a process by which a cryptographic identity is added to the applet to prove the identity of its author.  The first time you load a particular signed applet, your Java virtual machine will show you a dialog  which shows that the applet was authored by HUBzero and is confirmed by Thawte Consulting (a certificate authority that most JVM\\\'s trust).  If you trust the author of this applet, you can select \\\"Yes\\\" to load the applet.<br />\nA signed applet can have many privileges.  It can access your general window system, your computer\\\'s peripherals, and your local file system.  This site\\\'s VNC applet uses additional privileges <strong class=\\\"highlight\\\">only to connect to your web proxy.</strong>  The applet contains no code to perform any kind of additional access to your computer\\\'s local resources.\n</p>','2010-03-25 02:26:40',62,'0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00',1,0,2,1,6,0,0,0);
+INSERT INTO `#__faq` VALUES (22,'Signed Applet','applet','show_date=2\nallow_comments=0\nclose_comments=year\nfeeds_enabled=1\nfeed_entries=partial','<p>If you are behind a network firewall that requires you to use a web proxy with your browser, your Java environment will also need to use a proxy to connect to tool sessions.  The default security manager for Java stipulates that an applet can make network connections only to the web server from which it was originally loaded.  Connecting to a proxy requires additional privileges&#8212;even though the ultimate connection through the proxy is to the originating web server.</p>\n<p>In order to empower an applet with additional privileges, it must be <i>signed</i>.  This is a process by which a cryptographic identity is added to the applet to prove the identity of its author.  The first time you load a particular signed applet, your Java virtual machine will show you a dialog  which shows that the applet was authored by HUBzero and is confirmed by Thawte Consulting (a certificate authority that most JVM\\\'s trust).  If you trust the author of this applet, you can select \\\"Yes\\\" to load the applet.<p>\nA signed applet can have many privileges.  It can access your general window system, your computer\\\'s peripherals, and your local file system.  This site\\\'s VNC applet uses additional privileges <strong class=\\\"highlight\\\">only to connect to your web proxy.</strong>  The applet contains no code to perform any kind of additional access to your computer\\\'s local resources.\n</p>','2010-03-25 02:26:40',62,'0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00',1,0,2,1,6,0,0,0);
 INSERT INTO `#__faq` VALUES (23,'Why the math question?','why_the_math_question','show_date=2\nallow_comments=0\nclose_comments=year\nfeeds_enabled=1\nfeed_entries=partial','<p>When you use the Help button to submit a trouble report, it may ask you a simple math question such as \\\"What is the sum of 3 and 5?\\\" You get this if you\\\'re not logged in. Providing a correct answer gives us some indication that you\\\'re a human that has read and understood the question--not a bot that is attempting to put spam on our site!\n</p>','2010-03-25 02:26:40',62,'0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00',1,0,0,1,3,0,0,0);
 INSERT INTO `#__faq` VALUES (24,'Frequently Asked Questions','faq','show_date=2\nallow_comments=0\nclose_comments=year\nfeeds_enabled=1\nfeed_entries=partial','<ul class=\\\"faq-list\\\">\r\n  <li><a href=\\\"#groupprivacy\\\">What is the difference between public, restricted, and private groups?</a></li>\r\n   <li><a href=\\\"#changegroupprivacy\\\">How do I make a public group private? And vice-versa?</a></li>\r\n  <li><a href=\\\"#groupmanagement\\\">How are groups managed?</a></li>\r\n   <li><a href=\\\"#contentaccess\\\">Who can see resources/wiki pages/discussions in a group?</a></li>\r\n    <li><a href=\\\"#leavegroup\\\">How do I leave a group?</a></li>\r\n    <li><a href=\\\"#deletegroup\\\">How do I delete a group?</a></li>\r\n</ul>\r\n\r\n<h3><a name=\\\"groupprivacy\\\"></a>What is the difference between public, restricted, and private groups?</h3>\r\n<p>Public groups are listed around the site (searches, etc.) and viewable by anyone.</p>\r\n<p>Restricted groups are discoverable (searches, etc.) and viewable by <strong>registered users only</strong>.</p>\r\n<p>There are three types of public groups: anyone can join and automatically is a member, restricted (anyone can request membership but must be approved by a manager), and invitation only. Group administrators can choose to show or hide resources, wiki pages, and discussion topics at any time.</p>\r\n<p>Private groups are not listed anywhere on the site. You can join them only by invitation.</p>\r\n\r\n<h3><a name=\\\"changegroupprivacy\\\"></a>How do I make a public group private? And vice-versa?</h3>\r\n<p>If you are an administrator, go to your Groups page and select the group. Select \\\"Edit\\\" on the lower right. Go to Privacy toward the bottom. Click \\\"private\\\" and save.</p>\r\n<p>Instructions are the same for making a private group public except click \\\"public\\\" under the privacy section.</p>\r\n\r\n<h3><a name=\\\"groupmanagement\\\"></a>How are groups managed?</h3>\r\n<p>When you create a group, you are automatically made its first manager. As manager, you can also promote members to help you run the group.</p>\r\n<p><strong>A group manager can</strong>:</p>\r\n<ol>\r\n  <li>Create group participation rules</li>\r\n  <li>Promote/demote members and approve/deny membership requests.</li>\r\n  <li>Modify information about the group\r\n    <ul>\r\n      <li>Create or change the group name</li>\r\n      <li>Create or change the group description</li>\r\n      <li>Associate the group with an external URL</li>\r\n      <li>Determine whether or not your group wiki pages, resources, and discussion topics can be viewed by non-members.</li>\r\n      <li>Moderate group discussions</li>\r\n    </ul>\r\n  </li>\r\n</ol>\r\n<p>There\\\'s no upper limit on the number of managers a group can have, but a group <strong>must</strong> have at least one manager at all times.</p>\r\n<p>You can read about keeping your group happy on the <a href=\\\"/kb/groups/guide\\\">Tips for Running Your Group</a> page.</p>\r\n\r\n<h3><a name=\\\"contentaccess\\\"></a>Who can see resources/wiki pages/discussions in a group?</h3>\r\n<p>Adding a photo to a group pool allows any group member to view your photo and add notes, tags, and comments, regardless of the photo\\\'s privacy setting.</p>\r\n<p>Your photo retains the privacy settings you set for anyone who isn\\\'t a group member. It also stays in your photostream, available to everyone who can view it. You (or a group administrator) can remove your photo from the pool at any time.</p>\r\n\r\n<h3><a name=\\\"leavegroup\\\"></a>How do I leave a group?</h3>\r\n<p>Go to your Groups tab on <a href=\\\"/members\\\">your members page</a> and select the group you\\\'d like to leave. On the right-hand side, there\\\'s a link labelled \\\'cancel\\\'. Click this and you\\\'ll be taken to a page where you can leave the group.</p>\r\n<p>Go to <a href=\\\"/groups\\\">the Groups page</a> and search or browse for the group you\\\'d like to leave. On the right-hand side, there\\\'s a link labelled \\\'cancel\\\'. Click this and you\\\'ll be taken to a page where you can leave the group.</p>\r\n\r\n<h3><a name=\\\"deletegroup\\\"></a>How do I delete a group?</h3>\r\n<p>The only way to delete a group is to leave the group as the last remaining member. But you can quit the group (described above).</p>\r\n<p>A group can\\\'t be deleted if it has more than one member.</p>\r\n\r\n<hr />\r\n\r\n<p>Return to <a href=\\\"/groups\\\">the main groups page</a>.</p>','2010-03-25 02:26:40',62,'0000-00-00 00:00:00',0,0,'0000-00-00 00:00:00',1,0,4,1,1,0,0,0);
 INSERT INTO `#__faq` VALUES (25,'Group Guidelines & Tips','guide','show_date=2\nallow_comments=0\nclose_comments=year\nfeeds_enabled=1\nfeed_entries=partial','<p>Ultimately it is the Admins that decide what the rules are for their group, but if you have been made a manager of a group, here are some suggestions for keeping your group happy:</p>\r\n\r\n<h3>Manager Guidelines</h3>\r\n<p>If you are a manager of a group, here are some pointers for creating a thriving community:</p>\r\n<ol>\r\n    <li><strong>Invite your friends</strong> and anyone you know who is interested in what you are interested in. Having group members is the first step in having a successful group!</li> \r\n    <li><strong>Visit the group frequently.</strong> Groups thrive with daily discussion, and with daily responses from other members of the community, in chat and on the discussion boards.</li>\r\n  <li><strong>Moderate, moderate, moderate!</strong> Successful groups are kept in check by good moderation. Tend that garden; pull the weeds, mow the lawn, prune the roses, etc. To help you moderate your group, you can enlist other members to become moderators. Moderators don\\\'t have full administrative power, but they can help you moderate pool submissions, keep tabs on discussions, and weed out the people who don\\\'t play by the rules.</li>\r\n</ol>\r\n\r\n<h3>Removing members</h3>\r\n<p>Here are some general guidelines to help managers determine how and when to use the removing feature.</p>\r\n<p>\\\"Removing\\\" is when a person is removed from a group. They can come back if they want, but some trolls just need a cooling off period and are remorseful when they return.</p>\r\n<ul>\r\n    <li>Use this power wisely and sparingly.</li>\r\n   <li>If a troll types or posts something offensive, they should be warned.</li>\r\n  <li>If they continue their behavior, they should be removed. You can do this from the members list.</li>\r\n</ul>\r\n\r\n<h3>Group Life </h3>\r\n<h4>Swearing</h4>\r\n<p>People ask if it\\\'s OK to swear. It is OK to swear so long as you\\\'re not offending, insulting or harassing anybody.</p>\r\n\r\n<h4>Porn</h4>\r\n<p>Porn, nudity and other such content is not disallowed, but it shouldn\\\'t be posted in public areas.</p>\r\n\r\n<h4>Trolls</h4>\r\n<p>Trolls are people who are just being rude and obnoxious, and are generally trying to offend, shock, harass, abuse or otherwise annoy people. Dealing with such people can often be difficult, but they should not go unwarned or unremoved. Trolls can destroy a community, and often this is their goal.</p>\r\n<p>Trolls thrive on attention, and often the best way to deal with them is to completely ignore them. They don\\\'t know when they are being ignored, all they know is that no one is responding to their attempts to annoy, harass or offend.</p>\r\n\r\n<hr />\r\n\r\n<p>Return to <a href=\\\"/groups\\\">the main groups page</a>.</p>','2011-03-31 15:24:31',69,'2011-03-31 15:24:31',69,0,'0000-00-00 00:00:00',1,0,3,1,1,0,0,0);

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