     (theme, valid_id, create_by, create_time, change_by, change_time)
     VALUES
     ('Lite', 1, 1, current_timestamp, 1, current_timestamp);
-
--- charset
-INSERT INTO charset
-        (name, charset, comments, valid_id, create_by, create_time, change_by, change_time)
-        VALUES
-        ('Latin-1 (iso-8859-1)', 'iso-8859-1', 'Western European languages.', 1, 1, current_timestamp, 1, current_timestamp);
-INSERT INTO charset
-        (name, charset, comments, valid_id, create_by, create_time, change_by, change_time)
-        VALUES
-        ('Latin-2 (iso-8859-2)', 'iso-8859-2', 'Slavic and Central  European  languages.', 1, 1, current_timestamp, 1, current_timestamp);
-INSERT INTO charset
-        (name, charset, comments, valid_id, create_by, create_time, change_by, change_time)
-        VALUES
-        ('Latin-3 (iso-8859-3)', 'iso-8859-3', 'Esperanto, Galician, Maltese, and Turkish.', 1, 1, current_timestamp, 1, current_timestamp);
-INSERT INTO charset
-        (name, charset, comments, valid_id, create_by, create_time, change_by, change_time)
-        VALUES
-        ('Latin-4 (iso-8859-4)', 'iso-8859-4', 'Estonian, Latvian, and Lithuanian.', 1, 1, current_timestamp, 1, current_timestamp);
-INSERT INTO charset
-        (name, charset, comments, valid_id, create_by, create_time, change_by, change_time)
-        VALUES
-        ('Cyrillic (iso-8859-5)', 'iso-8859-5', 'Bulgarian, Byelorussian, Macedonian, Russian, Serbian  and  Ukrainian.', 1, 1, current_timestamp, 1, current_timestamp);
-INSERT INTO charset
-        (name, charset, comments, valid_id, create_by, create_time, change_by, change_time)
-        VALUES
-        ('Greek (iso-8859-7)', 'iso-8859-7', 'Modern monotonic Greek.', 1, 1, current_timestamp, 1, current_timestamp);
-INSERT INTO charset
-        (name, charset, comments, valid_id, create_by, create_time, change_by, change_time)
-        VALUES
-        ('Unicode (UTF-8)', 'UTF-8', 'Unicode UTF-8', 1, 1, current_timestamp, 1, current_timestamp);
-INSERT INTO charset
-        (name, charset, comments, valid_id, create_by, create_time, change_by, change_time)
-        VALUES
-        ('Cyrillic Charset (KOI8-R)', 'KOI8-R', 'Unicode UTF-8', 1, 1, current_timestamp, 1, current_timestamp);
-INSERT INTO charset
-        (name, charset, comments, valid_id, create_by, create_time, change_by, change_time)
-        VALUES
-        ('Cyrillic Charset (Windows-1251)', 'Windows-1251', 'Windows-1251 - cp1251', 1, 1, current_timestamp, 1, current_timestamp);
-INSERT INTO charset
-        (name, charset, comments, valid_id, create_by, create_time, change_by, change_time)
-        VALUES
-        ('Turkish (iso-8859-9)', 'iso-8859-9', 'Turkish.', 1, 1, current_timestamp, 1, current_timestamp);
-INSERT INTO charset
-        (name, charset, comments, valid_id, create_by, create_time, change_by, change_time)
-        VALUES
-        ('Latin-15 (iso-8859-15)', 'iso-8859-15', 'Western European languages with euro.', 1, 1, current_timestamp, 1, current_timestamp);
 
 -- ticket_state
 INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)

  1012757943, '2002/02/3', 1, current_timestamp,1,current_timestamp,1);

INSERT INTO ticket
  (tn, queue_id, ticket_lock_id, ticket_answered, user_id, group_id, ticket_priority_id, ticket_state_id, valid_id, create_time_unix, create_time, create_by, change_time, change_by)
  VALUES
  ('1010001', 2, 1, 0, 1, 1, 3, 1, 1, 1012757943, current_timestamp, 1, current_timestamp, 1);

INSERT INTO ticket_history
  (name, history_type_id, ticket_id, article_id, priority_id, owner_id, state_id, valid_id, create_time, create_by, change_time, change_by)
  VALUES
  ('New Ticket [1010001] created.',1,1,1,3,1,1,1, current_timestamp,1,current_timestamp,1);

INSERT INTO faq_item
  (f_number, f_name, f_language_id, f_subject, state_id, category_id, f_field1, f_field2, f_field3, create_time, create_by, change_time, change_by)

    (queue_id, standard_response_id, create_by, create_time, change_by, change_time)
    VALUES
    (4, 1, 1, current_timestamp, 1, current_timestamp);

-- auto_response_type
INSERT INTO auto_response_type
