 INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
     VALUES
     ('open', 'all open state types (default: viewable)', 1, timestamp, 1, timestamp)
-// 
+//
 INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
     VALUES
     ('closed', 'all closed state types (default: not viewable)', 1, timestamp, 1, timestamp)

//
// --
// welcome ticket
// 2002-02-03 added by martin+code at otrs.org 
// --
INSERT INTO article 
  (ticket_id, article_type_id, article_sender_type_id, a_from, a_to, a_subject, a_message_id, a_body, incoming_time, content_path, valid_id, create_time, create_by, change_time, change_by)
  VALUES 
  (1,1,3, 'OTRS Feedback <feedback@otrs.org>', 'Your OTRS System <otrs@localhost>', 
  'Welcome to OTRS!', '<007@localhost>',
  'Welcome to OTRS!


        VALUES
        ('tmp_lock', 1, 1, timestamp, 1, timestamp)
//
// user
INSERT INTO system_user
    (first_name, last_name, login, pw, valid_id, create_by, create_time, change_by, change_time)
    VALUES
