 -- ----------------------------------------------------------
 INSERT INTO auto_response (type_id, system_address_id, name, text0, text1, charset, content_type, comments, valid_id, create_by, create_time, change_by, change_time)
     VALUES
-    (1, 1, 'default reply (after new ticket has been created)', 'This is a demo text which is send to every inquiry.
-It could contain something like:
-
-Thanks for your email. A new ticket has been created.
-
-You wrote:
-<OTRS_CUSTOMER_EMAIL[6]>
-
-Your email will be answered by a human ASAP
-
-Have fun with OTRS! :-)
-
-Your OTRS Team
+    (1, 1, 'default reply (after new ticket has been created)', 'This is a demo text which is send to every inquiry.
+It could contain something like:
+
+Thanks for your email. A new ticket has been created.
+
+You wrote:
+<OTRS_CUSTOMER_EMAIL[6]>
+
+Your email will be answered by a human ASAP
+
+Have fun with OTRS! :-)
+
+Your OTRS Team
 ', 'RE: <OTRS_CUSTOMER_SUBJECT[24]>', 'utf-8', 'text/plain', '', 1, 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table auto_response
 -- ----------------------------------------------------------
 INSERT INTO auto_response (type_id, system_address_id, name, text0, text1, charset, content_type, comments, valid_id, create_by, create_time, change_by, change_time)
     VALUES
-    (2, 1, 'default reject (after follow up and rejected of a closed ticket)', 'Your previous ticket is closed.
-
--- Your follow up has been rejected. --
-
-Please create a new ticket.
-
-Your OTRS Team
+    (2, 1, 'default reject (after follow up and rejected of a closed ticket)', 'Your previous ticket is closed.
+
+-- Your follow up has been rejected. --
+
+Please create a new ticket.
+
+Your OTRS Team
 ', 'Your email has been rejected! (RE: <OTRS_CUSTOMER_SUBJECT[24]>)', 'utf-8', 'text/plain', '', 1, 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table auto_response
 -- ----------------------------------------------------------
 INSERT INTO auto_response (type_id, system_address_id, name, text0, text1, charset, content_type, comments, valid_id, create_by, create_time, change_by, change_time)
     VALUES
-    (3, 1, 'default follow up (after a ticket follow up has been added)', 'Thanks for your follow up email
-
-You wrote:
-<OTRS_CUSTOMER_EMAIL[6]>
-
-Your email will be answered by a human ASAP.
-
-Have fun with OTRS!
-
-Your OTRS Team
+    (3, 1, 'default follow up (after a ticket follow up has been added)', 'Thanks for your follow up email
+
+You wrote:
+<OTRS_CUSTOMER_EMAIL[6]>
+
+Your email will be answered by a human ASAP.
+
+Have fun with OTRS!
+
+Your OTRS Team
 ', 'RE: <OTRS_CUSTOMER_SUBJECT[24]>', 'utf-8', 'text/plain', '', 1, 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table auto_response
 -- ----------------------------------------------------------
 INSERT INTO auto_response (type_id, system_address_id, name, text0, text1, charset, content_type, comments, valid_id, create_by, create_time, change_by, change_time)
     VALUES
-    (4, 1, 'default reject/new ticket created (after closed follow up with new ticket creation)', 'Your previous ticket is closed.
-
--- A new ticket has been created for you. --
-
-You wrote:
-<OTRS_CUSTOMER_EMAIL[6]>
-
-Your email will be answered by a human ASAP.
-
-Have fun with OTRS!
-
-Your OTRS Team
+    (4, 1, 'default reject/new ticket created (after closed follow up with new ticket creation)', 'Your previous ticket is closed.
+
+-- A new ticket has been created for you. --
+
+You wrote:
+<OTRS_CUSTOMER_EMAIL[6]>
+
+Your email will be answered by a human ASAP.
+
+Have fun with OTRS!
+
+Your OTRS Team
 ', 'New ticket has been created! (RE: <OTRS_CUSTOMER_SUBJECT[24]>)', 'utf-8', 'text/plain', '', 1, 1, current_timestamp, 1, current_timestamp);
 -- ----------------------------------------------------------
 --  insert into table ticket_type

-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::NewTicket', 'utf-8', 'en', 'New ticket notification! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,

There is a new ticket in <OTRS_TICKET_Queue>!

<OTRS_CUSTOMER_FROM> wrote:

<snip>
<OTRS_CUSTOMER_EMAIL[30]>
<snip>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::FollowUp', 'utf-8', 'en', 'You''ve got a follow up! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,

You''ve got a follow up!

<OTRS_CUSTOMER_FROM> wrote:

<snip>
<OTRS_CUSTOMER_EMAIL[30]>
<snip>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::LockTimeout', 'utf-8', 'en', 'Lock Timeout! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,

The lock timeout period on [<OTRS_TICKET_TicketNumber>] has been reached, it is now unlocked.

<OTRS_CUSTOMER_FROM> wrote:

<snip>
<OTRS_CUSTOMER_EMAIL[30]>
<snip>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::OwnerUpdate', 'utf-8', 'en', 'Ticket owner assigned to you! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,

Ticket [<OTRS_TICKET_TicketNumber>] is assigned to you by <OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>.

Comment:

<OTRS_COMMENT>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::ResponsibleUpdate', 'utf-8', 'en', 'Ticket assigned to you! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_RESPONSIBLE_UserFirstname>,

Ticket [<OTRS_TICKET_TicketNumber>] is assigned to you by <OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>.

Comment:

<OTRS_COMMENT>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::AddNote', 'utf-8', 'en', 'New note! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,

<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> added a new note to ticket [<OTRS_TICKET_TicketNumber>].

Note:
<OTRS_CUSTOMER_BODY>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::Move', 'utf-8', 'en', 'Moved ticket in <OTRS_CUSTOMER_QUEUE> queue! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,

<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> moved a ticket [<OTRS_TICKET_TicketNumber>] into <OTRS_CUSTOMER_QUEUE>.

<snip>
<OTRS_CUSTOMER_EMAIL[30]>
<snip>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::PendingReminder', 'utf-8', 'en', 'Ticket reminder has reached! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,

The ticket [<OTRS_TICKET_TicketNumber>] has reached its reminder time!

<OTRS_CUSTOMER_FROM>

wrote:
<snip>
<OTRS_CUSTOMER_EMAIL[30]>
<snip>

Please have a look at:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::Escalation', 'utf-8', 'en', 'Ticket Escalation! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,

The ticket [<OTRS_TICKET_TicketNumber>] is escalated!

Escalated at:    <OTRS_TICKET_EscalationDestinationDate>
Escalated since: <OTRS_TICKET_EscalationDestinationIn>

<OTRS_CUSTOMER_FROM>

wrote:
<snip>
<OTRS_CUSTOMER_EMAIL[30]>
<snip>

Please have a look at:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::EscalationNotifyBefore', 'utf-8', 'en', 'Ticket Escalation Warning! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,

The ticket [<OTRS_TICKET_TicketNumber>] will escalate!

Escalation at: <OTRS_TICKET_EscalationDestinationDate>
Escalation in: <OTRS_TICKET_EscalationDestinationIn>

<OTRS_CUSTOMER_FROM>

wrote:
<snip>
<OTRS_CUSTOMER_EMAIL[30]>
<snip>

Please have a look at:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::NewTicket', 'utf-8', 'de', 'Neues Ticket! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,

es ist ein neues Ticket in <OTRS_TICKET_Queue>!

<OTRS_CUSTOMER_FROM> schrieb:

<snip>
<OTRS_CUSTOMER_EMAIL[30]>
<snip>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::FollowUp', 'utf-8', 'de', 'Nachfrage! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,

Sie haben eine Nachfrage bekommen!

<OTRS_CUSTOMER_FROM> schrieb:

<snip>
<OTRS_CUSTOMER_EMAIL[30]>
<snip>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::LockTimeout', 'utf-8', 'de', 'Lock Timeout! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,

Aufhebung der Sperre auf Dein gesperrtes Ticket [<OTRS_TICKET_TicketNumber>].

<OTRS_CUSTOMER_FROM> schrieb:

<snip>
<OTRS_CUSTOMER_EMAIL[30]>
<snip>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::OwnerUpdate', 'utf-8', 'de', 'Ticket Besitz uebertragen an Sie! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,

Der Besitz des Tickets [<OTRS_TICKET_TicketNumber>] wurde an Sie von <OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> uebertragen.

Kommentar:

<OTRS_COMMENT>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::ResponsibleUpdate', 'utf-8', 'de', 'Ticket Verantwortung uebertragen an Sie! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_RESPONSIBLE_UserFirstname> <OTRS_RESPONSIBLE_UserLastname>,

Die Verantwortung des Tickets [<OTRS_TICKET_TicketNumber>] wurde an Sie von <OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> uebertragen.

Kommentar:

<OTRS_COMMENT>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::AddNote', 'utf-8', 'de', 'Neue Notiz! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,

<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> fuegte eine Notiz an Ticket [<OTRS_TICKET_TicketNumber>].

Notiz:
<OTRS_CUSTOMER_BODY>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::Move', 'utf-8', 'de', 'Ticket verschoben in "<OTRS_CUSTOMER_QUEUE>" Queue! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,

<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> verschob Ticket [<OTRS_TICKET_TicketNumber>] nach "<OTRS_CUSTOMER_QUEUE>".

<snip>
<OTRS_CUSTOMER_EMAIL[30]>
<snip>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::PendingReminder', 'utf-8', 'de', 'Ticket Erinnerung erreicht! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,

das Ticket [<OTRS_TICKET_TicketNumber>] hat die Erinnerungszeit erreicht!

<OTRS_CUSTOMER_FROM>

schrieb:
<snip>
<OTRS_CUSTOMER_EMAIL[30]>
<snip>

Bitte um weitere Bearbeitung:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::Escalation', 'utf-8', 'de', 'Ticket Eskalation! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,

das Ticket [<OTRS_TICKET_TicketNumber>] ist eskaliert!

Eskaliert am:   <OTRS_TICKET_EscalationDestinationDate>
Eskaliert seit: <OTRS_TICKET_EscalationDestinationIn>

<OTRS_CUSTOMER_FROM>

schrieb:
<snip>
<OTRS_CUSTOMER_EMAIL[30]>
<snip>

Bitte um Bearbeitung:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::EscalationNotifyBefore', 'utf-8', 'de', 'Ticket Eskalations-Warnung! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,

das Ticket [<OTRS_TICKET_TicketNumber>] wird bald eskalieren!

Eskalation um: <OTRS_TICKET_EscalationDestinationDate>
Eskalation in: <OTRS_TICKET_EscalationDestinationIn>

<OTRS_CUSTOMER_FROM>

schrieb:
<snip>
<OTRS_CUSTOMER_EMAIL[30]>
<snip>

Bitte um Bearbeitung:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', 'text/plain', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::NewTicket', 'utf-8', 'nl', 'Nieuw ticket (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_UserFirstname>,

Er is een nieuw ticket aangemaakt in <OTRS_TICKET_Queue>!

<OTRS_CUSTOMER_FROM> schreef:

<OTRS_CUSTOMER_EMAIL[30]>
(eerste 30 regels zijn weergegeven)

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>', 'text/plain', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::FollowUp', 'utf-8', 'nl', 'Reactie ontvangen (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_UserFirstname>,

Er is een reactie ontvangen op onderstaand ticket.

<OTRS_CUSTOMER_FROM> schreef:

<OTRS_CUSTOMER_EMAIL[30]>
(eerste 30 regels zijn weergegeven)

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
', 'text/plain', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::LockTimeout', 'utf-8', 'nl', 'Ticket ontgrendeld (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_UserFirstname>,

De bewerkingstijd van ticket [<OTRS_TICKET_TicketNumber>] is overschreden, het ticket is nu ontgrendeld.

<OTRS_CUSTOMER_FROM> schreef:

<OTRS_CUSTOMER_EMAIL[30]>
(eerste 30 regels zijn weergegeven)

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
', 'text/plain', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::OwnerUpdate', 'utf-8', 'nl', 'Ticket toegewezen (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_UserFirstname>,

Ticket [<OTRS_TICKET_TicketNumber>] is aan jou toegewezen door <OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>.

Opmerking:

<OTRS_COMMENT>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
', 'text/plain', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::ResponsibleUpdate', 'utf-8', 'nl', 'Verantwoordelijkheid bijgewerkt (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_RESPONSIBLE_UserFirstname>,

<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> heeft je geregistreerd als verantwoordelijke voor ticket [<OTRS_TICKET_TicketNumber>].

Opmerking:

<OTRS_COMMENT>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
', 'text/plain', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::AddNote', 'utf-8', 'nl', 'Nieuwe notitie (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_UserFirstname>,

<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> heeft een nieuwe notitie toegevoegd aan [<OTRS_TICKET_TicketNumber>].

Notitie:
<OTRS_CUSTOMER_BODY>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
', 'text/plain', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::Move', 'utf-8', 'nl', 'Ticket verplaatst naar <OTRS_CUSTOMER_QUEUE> (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_UserFirstname>,

<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> heeft [<OTRS_TICKET_TicketNumber>] verplaatst naar <OTRS_CUSTOMER_QUEUE>.

<OTRS_CUSTOMER_EMAIL[30]>
(eerste 30 regels zijn weergegeven)

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
', 'text/plain', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::PendingReminder', 'utf-8', 'nl', 'Herinnering (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_UserFirstname>,

Het herinnermoment voor ticket [<OTRS_TICKET_TicketNumber>] is bereikt.

<OTRS_CUSTOMER_FROM> schreef:

<OTRS_CUSTOMER_EMAIL[30]>
(eerste 30 regels zijn weergegeven)

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
', 'text/plain', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::Escalation', 'utf-8', 'nl', 'Escalatie (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_UserFirstname>,

Het ticket [<OTRS_TICKET_TicketNumber>] is geëscaleerd!

Geëscaleerd op:    <OTRS_TICKET_EscalationDestinationDate>
Geëscaleerd sinds: <OTRS_TICKET_EscalationDestinationIn>

<OTRS_CUSTOMER_FROM> schreef:

<OTRS_CUSTOMER_EMAIL[30]>
(eerste 30 regels zijn weergegeven)

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
', 'text/plain', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, content_type, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::EscalationNotifyBefore', 'utf-8', 'nl', 'Ticket gaat escaleren (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Beste <OTRS_UserFirstname>,

Het ticket [<OTRS_TICKET_TicketNumber>] gaat escaleren!

Escalatie op:   <OTRS_TICKET_EscalationDestinationDate>
Escalatie over: <OTRS_TICKET_EscalationDestinationIn>

<OTRS_CUSTOMER_FROM> schreef:

<OTRS_CUSTOMER_EMAIL[30]>
(eerste 30 regels zijn weergegeven)

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>
', 'text/plain', 1, current_timestamp, 1, current_timestamp);
SET standard_conforming_strings TO ON;

-- ----------------------------------------------------------
INSERT INTO salutation (name, text, content_type, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('system standard salutation (en)', 'Dear <OTRS_CUSTOMER_REALNAME>,

Thank you for your request.

', 'text/plain\; charset=utf-8', 'Standard Salutation.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table signature
-- ----------------------------------------------------------
INSERT INTO signature (name, text, content_type, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('system standard signature (en)', '
Your Ticket-Team

 <OTRS_Agent_UserFirstname> <OTRS_Agent_UserLastname>

--
 Super Support - Waterford Business Park
 5201 Blue Lagoon Drive - 8th Floor & 9th Floor - Miami, 33126 USA
 Email: hot@example.com - Web: http://www.example.com/
--', 'text/plain\; charset=utf-8', 'Standard Signature.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table system_address
-- ----------------------------------------------------------
