anchor.diff:  
   <%@ taglib prefix="c" uri="http://java.sun.com/jsp/jstl/core"%>
   <%@ taglib prefix="ur" uri="ur-tags"%>
  +<%@ taglib prefix="ir" uri="ir-tags"%>
  +
   
   
   <!--  document type -->
  
positive.code:                
                 <form  method="post" 
  		              action="<c:url value="/sendHelpEmail.action"/>">
  		              <table class="formTable">    
  			              <tr>       
  	                          <td align="left" class="label">
  	                              Subject:*
  	                          </td>
  	                          <td align="left" class="input">
  	                              <input type="text" name="subject"  value="${subject}" size="82"/> 
  	                          </td>
  			              </tr>
  
negative.code: 	                              Email Address:*
  	                          </td>
  	                          <td align="left" class="input">
  	                              <span class="errorMessage"><ir:printError errors="${fieldErrors}" key="from"/></span> <br/>
  	                              <input type="text" name="from"  value="${email}" size="82"/> 
  	                          </td>
  			              </tr>
  			              <tr>
  			                  <td align="left" class="label">
  			                      Message*:
  			                  </td>
  			                  <td align="left" colspan="2" class="input"> 
  			                      <span class="errorMessage"><ir:printError errors="${fieldErrors}" key="message"/></span> <br/>
  			                      <textarea name="message" 
  		                           cols="80" rows="20">${message}</textarea>
  	                          </td>
  			              </tr>
  			              <tr>
  