anchor.diff:  conclusion:
     content: "With the exploring (Discovery) and learning (Alpha) phases drawing to a close, Newham Council’s Homelessness Online service is now heading into the following delivery phase: the build. The learning and outputs from the previous phases will be used to ensure that the right end-to-end product is built for the residents of the Newham homelessness service. Digital is beginning to pioneer the solution in reducing the face-to-face demand of one of Newham Council’s highest volume service centres."
     image: "/product-stories/newham-council/whiteboard.jpg"
  -  image_description: "An early online product prototype of the Homelessness Online"
  -  caption: "An early online product prototype of the Homelessness Online"
  +  image_description: "Early product prototype sketching of Homelessness Online"
  +  caption: "Early product prototype sketching of Homelessness Online"
   
   project_quote:
     quote: "This project has been a real journey for our team. It was disruptive, but in a good way! It has enabled me to learn new skillsets. I’ve not really done user research before - just going out there and interviewing residents, I’ve never done that. There was a steep learning curve, but because we were working very closely with the Unboxed part of the team, we were getting these skills transferred by working directly with members of the team. I’m excited to see this Homelessness Online project head forward into the next phase."
  
positive.code: 
  header:
    client: "Newham Council"
    introduction: "Improving residential access and support to homelessness services - the Discovery and Alpha phases"
    image: "/product-stories/newham-council/header.jpg"
    image_description: "Mobile prototype"
  
  
negative.code: 
  end_to_end_service_focus:
    title: "A focus on creating an end-to-end service to help residents at every step of the process"
    content_1: "The goal for Newham Council: to provide a more efficient platform, for both residents and council staff, to book an appointment at the Homelessness Triage Centre.</br></br>The vision for Newham Council: to help local residents by providing the right information at the right time."
    content_2:
      - "6-week Discovery phase, where we embedded with the Newham Council digital team, carrying out user research and interviews with local residents to begin prototyping early ideas"
      - "8-week Alpha phase to test our prototypes with residents, iterate and investigate the technical integrations into existing and legacy council systems"
  