anchor.diff:  
     <div class="panel panel-default">
       <div class="panel-heading">
  -      <h4>4. Bring your completed forms to the Development Services Department</h4>
  +      <h4>3. Bring your completed forms to the Development Services Department</h4>
       </div>
       <div class="panel-body">
         <p>You will have to submit your materials in person to the Development Services Department One-Stop. You will also have to pay a fee to apply for your permit.</p>
  
positive.code:   </div><!-- ./panel -->
  
    <div class="panel panel-default">
  
      <div class="panel-heading">
        <h4>2. Sign your printed permit</h4>
      </div>
  
negative.code:         <div class="col-sm-8">
            <p><strong>Congrats! You filled out the General Repair/Residential Permit.</strong></p>
            <p>We copied your details down to this form. Please click the button below to download and print this form.</p>
            <a class="btn btn-primary btn-md" href="/serve_pdf/<%= @unique_key %>.pdf" target="_blank">Download then print</a>
          </div>
        </div><!-- ./row -->
      </div><!-- ./panel_body -->
  