anchor.diff:          </p>
   
           <p class="smallprint">
  -          We’re committed to providing you with a quality service, so calls may be recorded or
  +          We're committed to providing you with a quality service, so calls may be recorded or
             monitored for training purposes.
           </p>
         </div>
  
positive.code: 
        <div class="contact-detail__content">
          <p>
            Our free printed guides give you clear, unbiased information and advice. They are a good
            starting point and can help you make informed choices. Our guides are intended for
            consumers of UK financial services, resident in the UK.
          </p>
  
          <p>Use our online order forms to request a printed guide.</p>
        </div>
      </div>
  
  
negative.code: 
        <div class="contact-detail__content">
          <p>
            We are committed to helping people understand and engage with their money. <a href="/files/final-external-complaints-policy-20120125.pdf">Our complaints policy</a> (PDF) sets out how we will handle your complaint.
          </p>
  
          <p>
            Email
            <a href="mailto:complaints@moneyadviceservice.org.uk">complaints@moneyadviceservice.org.uk</a>
            or write to us at: The Money Advice Service, Holborn Centre, 120 Holborn, London, EC1N 2TD.
          </p>
  
          <p>We will send you an acknowledgement within five working days and reply to you within 20 working days.</p>
  
          <p>
            To ensure that we learn from the feedback we receive, our Board gets regular reports summarising any complaints and comments we have received and the actions we have taken.
          </p>
        </div>
      </div>
  