anchor.diff:                    <% end %>
                   </span>
                 </li>
  -              <li><span style="font-style:italic;"><%= service.service_type.name || "N/A" %></span></li>
  +              <li><span style="font-style:italic;"><%= service.service_type.name %></span></li>
                 <li><%= service.provided_by_educator_name %></li>
               </ul>
             </div>
  
positive.code:         <ul>
            <li>DOB: <%= format_date(@student.date_of_birth) %></li>
            <li><%= "Grade #{@student.grade}" %></li>
            <li><%= @student.school.name || "N/A" %></li>
            <li><%= @student.homeroom.name || "N/A" %></li>
            <li><%= @student.program_assigned %></li>
          </ul>
  
negative.code:           <div style="float: left; width:370px; padding:5px">
              <ul>
                <li><span style="font-weight:bold;"><%= format_date(event_note.recorded_at) %></span></li>
                <li><span style="font-style:italic;"><%= event_note.event_note_type.name %></span></li>
                <li><%= event_note.text %></li>
              </ul>
            </div>
  