anchor.diff:  <% end %>
   </p>
   
  -<p>Internal reviews are free and should be pretty quick. It should take no longer than 30 calendar days. See the
  -  <a href="http://www.oaic.gov.au/freedom-of-information/applying-the-foi-act/foi-guidelines/part-9-internal-agency-review-of-decisions2#procedures">Information Commissioner Guidelines</a> for the specifics.
  +<p>Internal reviews are free and should be pretty quick. It should take no longer than 30 calendar days.</p>
  +
  +<h1 id="complaining">2. Asking an external reviewer <a class="hover_a" href="#complaining">#</a> </h1>
  +
  +<p>
  +  If you are still unhappy after the public authority has done their internal review,
  +  then you can contact an external reviewer to review the decision or make a complaint.
  +  You don't have to go through an internal review before going to an external reviewer
  +  but they usually recommend it.
   </p>
   
  -<h1 id="complaining">2. Information Commissioner <a class="hover_a" href="#complaining">#</a> </h1>
  +<p>
  +  Who you should contact for an external review depends on what law governs the authority you
  +  requested information from. If you need a hand, you can always
  +  <%= link_to "contact us", help_contact_path %>.
  +</p>
   
  -<p>If you are still unhappy after the public authority has done their internal review,
  -then you can ask the Information Commissioner to review the decision or make a complaint. You don't have to go through an internal review before going to the Information Commissioner but they do recommend it.
  -</p>
   <ul>
  -<li>
  -  If you were unsatisfied with the previous decision you should ask for a review of the decision. To do this read
  -  <a href="http://www.oaic.gov.au/freedom-of-information/foi-reviews">FOI reviews</a> on the Information Commissioner's website.
  -</li>
  -<li>
  -  If you didn't get a reply within 30 days, or are in some other way dissatisfied with the authority's handling of your request and want to make a complaint against the authority then read <a href="http://www.oaic.gov.au/freedom-of-information/foi-complaints">FOI complaints</a> on the Information Commissioner's website.
  -</li>
  +  <li>
  +    For <strong>Federal Authorities</strong>, speak to the
  +    <a href="http://www.oaic.gov.au/freedom-of-information/foi-reviews">Information Commissioner</a>.
  +  </li>
  +  <li>
  +    For <strong>ACT Authorities</strong>, you can complain to the
  +    <a href="http://ombudsman.act.gov.au/pages/making-a-complaint/complaints-the-ombudsman-can-investigate/freedom-of-information.php">Ombudsman</a>.
  +  </li>
   </ul>
   
  -<p>To make it easier to send the relevant information to the
  -Information Commissioner, either
  +<p>
  +  To make it easier to send the organisation reviewing your request the relevant information, either
   <% if !@info_request.nil? %>
       include a link to your request
       <strong><%=h request_url(@info_request) %></strong>
  
positive.code: in your complaint or print out the whole page of your request and all attachments.
  </p>
  
  <p>Asking for a review or making a complaint at the Information Commissioner is free.</p>
  
  <p><%= site_name %> has no special facilities for handling a request at this stage - it
  passes into the Information Commissioner's system. You can leave annotations on your
  request keeping people informed of progress.</p>
  
  <h1 id="other_means">3. Using other means to answer your question <a class="hover_a" href="#other_means">#</a> </h1>
  
  
negative.code: 
  <ol>
  <li>Ask for an <strong>internal review</strong> at the public authority.</li>
  <li>Or go to an <strong>external reviewer</strong> such as an an Information Commissioner, Ombudsman, or Tribunal to review the decision or make a complaint.</li>
  <li>Either way, also <strong>use other means</strong> to answer your question.</li>
  </ol>
  
  <h1 id="internal_review">1. Asking for an internal review <a class="hover_a" href="#internal_review">#</a> </h1>
  <p>In an internal review the request goes back to the original authority but gets handled by a different, often more senior, officer.</p>
  <p>
  <% if !@info_request.nil? %>
      <%= link_to "Request an internal review", show_response_no_followup_url(:id => @info_request.id, :incoming_message_id => nil) + "?internal_review=1#followup", :class => 'link_button_green' %> and then write a message asking the authority to review your request.
  