anchor.diff:      checking that they received the request. It was sent to them by email.
       </li>
       <li>If they have not received it, the problem is most likely due to
  -    "spam filters". Refer the authority to the measures in the answer 
  +      "spam filters". Refer the authority to the measures in the answer 
       '<a href="/help/officers#spam_problems">I can see a request on <%= site_name %>, but we never got it by email!</a>' 
  -    in the FOI officers section of this help. 
  +    in the officers section of this help section. 
       </li>
       <li>If you're still having no luck, then you can ask for an internal review,
  -    and then complain to the Information Commissioner about the authority.
  -    Read our page '<a href="/help/unhappy">Unhappy about the response you got?</a>'.
  +    and then complain to the Ombudsman about the department.
   </ul>
  -</dd>
   
  -<dt id="not_satifised">What if I'm not satisfied with the response? <a href="#not_satifised">#</a> </dt>
  -<dd>If you didn't get the information you asked for, or you didn't get it in time,
  -then read our page '<a href="/help/unhappy">Unhappy about the response you got?</a>'.
  -</dd>
   
  -<dt id="reuse">It says I can't re-use the information I got!<a href="#reuse">#</a> </dt>
  -<dd>
  -<p>Authorities often add legal boilerplate about the 
  -"<a href="http://www.opsi.gov.uk/si/si2005/20051515">Re-Use of Public Sector
  -Information Regulations 2005</a>", which at first glance implies you may not
  -be able do anything with the information.
  -</p>
  -
  -<p>You can, of course, write articles about the information or summarise it, or
  -quote parts of it. We also think you should feel free to republish the
  -information in full, just as we do, even though in theory you might not be
  -allowed to do so.  See <a href="/help/officers#copyright">our policy on copyright</a>.</p>
  -
  -</dd>
  -
  -<dt id="ico_help">Can you tell me more of the nitty gritty about the process of making requests? <a href="#ico_help">#</a> </dt>
  -
  -<dd>
  -<p>Have a look at the
  -<a href="http://www.ico.gov.uk/for_the_public/access_to_official_information.aspx">access to official information</a>
  -pages on the Information Commissioner's website.</p>
  -
  -<p>If you're requesting information from a Scottish public authority,
  -the process is very similar. There are differences around time
  -limits for compliance.
  -See the <a href="http://www.itspublicknowledge.info/nmsruntime/saveasdialog.asp?lID=1858&amp;sID=321">Scottish
  -Information Commissioner's guidance</a> for details.</p> 
  -</dd>
   
   <dt id="data_protection">Can I request information about myself? <a href="#data_protection">#</a> </dt>
   
  -<dd>
  -<p>No. Requests made using <%= site_name %> are public, made under the Freedom of
  -Information Act, and cannot help you find information about a private
  +
  +<p>No. Requests made using <%= site_name %> are public, made under the Code on Access to Information, and cannot help you find information about a private
   individual.</p>
   
   <p>If you would like to know what information a public
  -authority holds about yourself, you should make a "Subject Access Request" in
  -private using Data Protection law.  The leaflet "<a
  -href="http://www.ico.gov.uk/upload/documents/library/data_protection/introductory/subject_access_rights.pdf">How to access your information</a>" (on the Information Commissioner's
  -website) explains how to do this.</p>
  +authority holds about yourself, you should make a "Data Access Request" in private using the Personal Data (Privacy) Ordinance.
  + <a href="https://www.pcpd.org.hk/english/publications/dataaccessright.html">The
  +PCPD's website</a> provides advice on accessing your
  +own personal information.</p>
   
   <p>If you see that somebody has included personal information, perhaps
  -unwittingly, in a request, please <a href="/help/contact">contact us</a>
  +unwittingly, in a request, please contact us
   immediately so we can remove it.</p>
  -</dd>
  +
   
   
   <dt id="private_requests">I'd like to keep my request secret! (At least until I publish my story) <a href="#private_requests">#</a> </dt>
   
  -<dd><p><%= site_name %> is currently only designed for public requests. All
  -responses that we receive are automatically published on the website for anyone
  -to read.  </p>
  -<p>You should contact the public authority directly if you would like to
  -make a request in private.  If you're interested in buying a system which helps
  -you manage FOI requests in secret, then <a href="/help/contact">contact us</a>.
  -</p>
  -</dd>
  -
  -<dt id="eir">Why can I only request information about the environment from some authorities? <a href="#eir">#</a> </dt>
  -
  -<dd>
  -<p>Some public authorities, such as <a href="http://www.whatdotheyknow.com/body/south_east_water">South East Water</a>,
  -don't come under the Freedom of Information Act, but do come under another law called
  -the Environmental Information Regulations (EIR). 
  +<p>Yes, it is possible for you to make requests privately on <%= site_name %>, and open up to the public the request and any responses later.
   </p>
   
  -<p>It's a very similar law, so you make a request
  -to them using <%= site_name %> in just the same way as an FOI request. The only
  -difference is that on the page where your write you request, it reminds you
  -that you can only request "environmental information" and tells you what that
  -means. It is quite broad.
  -</p>
   
  -<p>You can, of course, request environmental information from other
  -authorities. Just make a Freedom of Information (FOI) request as normal. The
  -authority has a duty to work out if the Environmental Information Regulations
  -(EIR) is the more appropriate legislation to reply under. 
  -</p>
  -</dd>
  +<dt id="multiple">Can I make the same to request to lots of departments at once? <a href="#multiple">#</a> </dt>
   
  -<dt id="multiple">Can I make the same to request to lots of authorities, e.g. all councils? <a href="#multiple">#</a> </dt>
  +In theory, yes. We ask you to first send a test version of your request to a few
  +department. Their responses will help you improve the wording of your request,
  +so that you get the best information when you send the request to all of
  +the department. There is currently no automated system for sending the request
  +to the other authorities; you must copy and paste it by hand.
   
  -<dd>We ask you to first send a test version of your request to a few
  -authorities. Their responses will help you improve the wording of your request,
  -so that you get the best information when you send the request to all of
  -the authorities. There is currently no automated system for sending the request
  -to the other authorities, you must copy and paste it by hand.
   
  -</dd>
   
  -<dt id="offsite">I made a request off the site, how do I upload it to the archive?<a href="#offsite">#</a> </dt>
  +<dt id="offsite">I made a request off the site, how do I upload it to the archive? <a href="#offsite">#</a> </dt>
   
  -<dd><%= site_name %> is an archive of requests made through the site,
  -and does not try to be an archive of all FOI requests. We'll never support uploading
  -other requests. For one thing, we wouldn't be able to verify that other
  -responses actually came from the authority. If this really matters to you,
  +<%= site_name %> is an archive of requests made through the site,
  +and does not try to be an archive of all requests made under the Code on Access to Information. We'll never support uploading
  +other requests. For one thing, we wouldn't be able to verify the other responses. If this really matters to you,
   you can always make the same request again via <%= site_name %>.
  -</dd>
  +</dl>
   
  -<dt id="moderation">How do you moderate request annotations? <a href="#moderation">#</a> </dt>
  -
  -<dd> 
  -<p>Annotations on <%= site_name %> are to help
  -people get the information they want, or to give them pointers to places they
  -can go to help them act on it. We reserve the right to remove anything else.
  -</p>
  -<p>Endless, political discussions are not allowed.
  -Post a link to a suitable forum or campaign site elsewhere.</p>
  -<dd>
  -
  -</dl>
   
   <p><strong>Next</strong>, read about <a href="/help/privacy">your privacy</a> --&gt;
   
  
positive.code: <div id="left_column_flip">
  
  <h1 id="making_requests"><%= @title %> <a href="#making_requests">#</a> </h1>
  <dl>
  
  <dt id="which_authority">I'm not sure which authority to make my request to, how can I find out? <a href="#which_authority">#</a> </dt>
  
  <dd>
  <p>It can be hard to untangle government's complicated structured, and work out
  who knows the information that you want. Here are a few tips:
  <ul>
  <li>Browse or search <%= site_name %> looking for similar requests to yours.</li>
  <li>When you've found an authority you think might have the information, use
  the "home page" link on the right hand side of their page to check what they do
  on their website.</li>
  <li>Contact the authority by phone or email to ask if they hold the kind of
  information you're after.</li>
  <li>Don't worry excessively about getting the right authority. If you get it
  wrong, they ought to advise you who to make the request to instead.
  </li>
  <li>If you've got a thorny case, please <a href="/help/contact">contact us</a> for help.</li>
  </ul>
  
  </dd>
  
  
  
  <dt id="missing_body">You're missing the public authority that I want to request from! <a href="#missing_body">#</a> </dt>
  
  <dd>
  <p>Please <a href="<%= new_change_request_path %>">contact us</a> with the name of the public authority and,
  if you can find it, their contact email address for Freedom of Information requests.
  </p>
  <p>If you'd like to help add a whole category of public authority to the site, we'd love
  to hear from you too.
  </p>
  
  </dd>
  
  <dt id="authorities">Why do you include some authorities that aren't formally subject to FOI?<a href="#authorities">#</a> </dt>
  
  <dd>
  <p><%= site_name %> lets you make requests for information to a range of
  organisations:</p>
  
  <ul>
    <li> Those formally subject to the FOI Act</li>
    <li> Those formally subject to the Environmental Regulations (a less well  
    defined group)</li>
    <li> Those which voluntarily comply with the FOI Act</li>
    <li> Those which aren't subject to the Act but we think should be, on grounds
    such as them having significant public responsibilities. 
    </li>
  </ul>
  
  <p>In the last case, we're using the site to lobby for expansion of the
  scope of the FOI Act. Even if an organisation is not legally obliged to respond
  to an FOI request, they can still do so voluntarily.
  </p>
  
  </dd>
  
  <dt id="focused">Why must I keep my request focused?<a href="#focused">#</a> </dt>
  
  <dd>
  
  <p>
  Please put in your request only what is needed so that someone can
  
negative.code: <ul>
  <li>arguments about your cause</li>
  <li>statements that could defame or insult others</li>
  <li>questions or requests for comment rather than for specific information</li>
  </ul>
  
  <p>
  If you include extraneous material,
  we may have to remove your request to avoid problems with
  libel law, which is a pain for both you and us.
  </p>
  
  <p>
  The site is only for hosting requests under the Code on Access to Information, not for general correspondence
  with public authorities. Phrasing your request as a question or a request
  for comment (e.g. "why are you doing X?" or "please
  explain why you are doing X") makes it more likely that your message
  will not be seen as a valid request, both by us and by the department.  Asking for "copies of all policies and procedures
  regarding X" would, on the other hand, normally result in a valid request.
  
  Remember: You are asking for records already held by the government. 
  </p>
  
  <p>
  Short, succinct messages
  make it easier for authorities to be clear what information you are
  requesting, which means you will get a reply more quickly.
  </p>
  
  <dt id="responsible">How can I make responsible and effective FOI requests? <a href="#responsible">#</a> </dt>
  
  
  We would encourage all our users to read
  <a href="http://www.access.gov.hk">the Code on Access to Information itself</a>, along with the <a href="http://www.access.gov.hk/doc/guidelines.pdf">guidelines the civil service uses to interpret the Code</a>.
  
  
  
  
  <dt id="fees">Does it cost me anything to make a request? <a href="#fees">#</a> </dt>
  
  <p><a href="http://www.access.gov.hk/en/code.htm#charges">Section 1.24 of the Code states in its entirety:</a></p>
  <blockquote>Processing requests for information uses resources and departments may therefore require payment for this service. Any charges levied will reflect the cost of providing the information, and the information will not be released until the requisite payment has been made.</blockquote>
  
  <p>The only charges explicitly mentioned on the <a href="http://www.access.gov.hk/">Code on Access to Information</a> website are <a href="http://www.access.gov.hk/en/charges.htm">photocopying charges</a> of $1.1 per copy (A4 size) and $1.3 per copy (A3 size).</p>
  
  <p>The <a href="http://www.access.gov.hk/doc/guidelines.pdf">guidelines</a> state that </p>
  <blockquote> 
  1.24.1 The policy of openness in government requires that charges for 
  information provided in accordance with the Code be simple and inexpensive.  
  Paragraph 1.24 reflects this, but is deliberately phrased in flexible terms to allow for 
  adjustments to the charging regime.  Successful applicants for access to information 
  should only be charged for the cost of reproducing the required documents, etc. at the 
  current standard charge where one exists.</blockquote>
  <p>and</p>
  <blockquote>
   
  1.24.2 In all cases, applicants should be informed in advance how much they 
  will have to pay for copies of documents they are seeking.  It is then their choice to 
  pursue or abandon the request.  Departments are required to publish or make 
  available for inspection a schedule of current reproduction charges. 
   </blockquote>
  
  
  <dt id="format">Will I get the information in the format I want? <a href="#format">#</a> </dt>
  
  <p>
  The <a href="http://www.access.gov.hk/en/code.htm#responses">Code</a> states that 
  <blockquote>So far as possible, information will be provided in the form in which it exists. Where disclosure of certain information in a record is to be refused, access will normally be provided to the remaining part of the record.</blockquote>
  </p>
  
  
  
  
  <dt id="quickly_response">How quickly will I get a response? <a href="#quickly_response">#</a> </dt>
  
  <p>The Code states that
  <blockquote>1.16 Where possible, information will be made available within ten [calendar] days of receipt of a written request. If that is not possible the applicant will be so advised by an interim reply within ten days of receipt of the request. The target response time will then be twenty-one days from receipt of the request.</blockquote>
  </p>
  and
  <blockquote>1.18 Response may be deferred beyond twenty-one days only in exceptional circumstances, which should be explained to the applicant. Any deferral should not normally exceed a further thirty days.</blockquote>
  
  <p>The guidelines state that 51 days is the maximum for a "complicated request", only in "exceptional circumstances", for example "the need to seek legal advice on a request", or "the need for an extensive search of files in order to meet the request".</p>
  
  <p><%= site_name %> will email you if you don't get a timely response.  You can
  then send the department a message to remind them, and/or tell them they
  are potentially in breach of the Code.</p>
  
  
  
  <dt id="no_response">What if I never get a response? <a href="#no_response">#</a> </dt>
  
  
  <p>There are several things you can do if you never get a response.</p>
  <ul>
      <li>Sometimes there has been a genuine problem and the authority never
  