anchor.diff:  
     <p><b>How do I add a note?</b></p>
     <p>To add a note:</p>
  -  Double-click the document to open it in the document workspace. In the sidebar, click either “Add a Public Note” or “Add a Private Note.”
  -  Drag your cursor to draw a box over the area of the document you want to highlight.
  -  When you release your cursor, you’ll see a dialog box that lets you add a short headline and some explanatory text.
  -  When done, click “Save.”
  +  <ul style="list-style-type: disc;margin-left:20px">
  +      <li>Double-click the document to open it in the document workspace. In the sidebar, click either "Add a Public Note" or "Add a Private Note."</li>
  +      <li>Drag your cursor to draw a box over the area of the document you want to highlight.</li>
  +      <li>When you release your cursor, you’ll see a dialog box that lets you add a short headline and some explanatory text.</li>
  +      <li>When done, click "Save."</li>
  +  </ul>
   
     <p><b>How do I edit an existing note?</b></p>
     <p>Find the note on your document and select it. Click the pencil icon to the right of the headline to edit the note.</p>
   
     <p><b>What is a draft note?</b></p>
  -  <p>You can save a public note as “Draft” if you’re not ready to publish it yet. While it’s in draft mode, the note will not be visible to others and will show a “Draft” icon in its header. You can switch the note to public by selecting it and clicking “Publish.”</p>
  +  <p>You can save a public note as "Draft" if you’re not ready to publish it yet. While it’s in draft mode, the note will not be visible to others and will show a "Draft" icon in its header. You can switch the note to public by selecting it and clicking "Publish."</p>
   
     <p><b>What is the difference between public and private notes?</b></p>
     <p>Public notes are visible to anyone who has access to the document. Private notes are viewable only by the person who uploaded the document.</p>
  
positive.code:   <h2>Working with Documents</h2>
  
    <p><b>What information can I add to my documents?</b></p>
    <p>You can add several pieces of information either before or after uploading. These include a source, description, published URL and related article URL. To access these fields after you’ve uploaded a document, select the document and choose “Edit Document Information.”</p>
  
    <p><b>What is the difference between Related Article URL and Published URL?</b></p>
    <p>Use the Related Article URL to tell readers the location of the article that uses this document as source material. Adding a URL in this field creates a Related Article link in the sidebar of the full viewer. The Published URL is the page where the document is embedded. Most users won't need to provide this — our platform can usually detect where the document is embedded. If a document might be accessed at more than one URL, however, you can specify the URL we should send users to if they find the document through a search of DocumentCloud.</p>
  
    <p><b>How can I add custom data (tags) to organize and search my documents?</b></p>
    <p>DocumentCloud allows you to define and search your own set of custom data (key/value pairs) associated with specific documents. To edit data for individual documents in the workspace, select the documents you wish to update, and choose “Edit Document Data” from the “Edit” menu. See “Editing and Searching your own Custom Data” in our Help section to learn more.</p>
  
    <p><b>How do I change the order of pages in a document I uploaded?</b></p>
    <p>Double-click the document to open it in the document workspace. In the sidebar, click “Reorder Pages.” You’ll see thumbnails of all the pages in your document. Drag and drop pages into the order you’d like, then click “Save Page Order.”</p>
  
    <p><b>How do I insert or replace pages in a document I uploaded?</b></p>
    <p>To insert one or more pages:
    Double-click the document to open it in the document workspace.
    In the sidebar, click “Insert/Replace Pages.” You’ll see thumbnails of all the pages in your document.
    To insert new pages at a specific position within the document, click between the pages above. If you'd like to replace a specific page with a new copy, click on the page you'd like to remove. Hold down the shift key to select multiple pages to replace at once.
    When you're ready, click the "Upload Pages" button.</p>
  
    <p><b>How do I remove pages from a document I uploaded?</b></p>
    <p>We recommend you retain a backup of your document before removing pages. To remove one or more pages:
    Double-click the document to open it in the document workspace. In the sidebar, click “Remove Pages.” You’ll see thumbnails of all the pages in your document.
    Select the pages you’d like to delete from your document, and then click “Remove X Pages.”
    Note that once you remove pages they are permanently deleted and your original document is replaced.</p>
  
    <p><b>How do I redact portions of my document?</b></p>
    <p>We recommend you retain a backup of your document before making redactions. To redact a portion of a document:
    Double-click the document to open it in the document workspace. In the sidebar, click “Redact Document.”
    Click and drag to draw a black rectangle over each portion of the document you'd like to redact. (You can redact more than one section at a time.)
    When finished, click “Save Redactions.”</p>
  
    <p><b>Does redacting a document also remove the text extracted from it?</b></p>
    <p>When you redact a portion of a document, we erase all data related to the redacted information, create a new redacted document, and delete the original document. Any text that was part of the redacted portion is deleted.</p>
  
  
negative.code:   <p>When you upload a document, we save the original file. We extract images of each page in several sizes for our workspace and embeds. If there is a text layer embedded in the document, we retrieve that and store it in a database for searching. If there isn’t, we OCR the document to capture text. Finally, we pass the extracted text to the OpenCalais API to locate entities such as names, places and organizations.</p>
  
    <p><b>When I upload a document, can anyone else see it?</b></p>
    <p>By default, documents are set to private access upon upload. That means only you can see it. You have the option of setting access to "private to your organization," meaning anyone else with a DocumentCloud account in your organization can see it, or "public," meaning it’s viewable by everyone.</p>
  
    <p><b>Can I OCR my documents in languages other than English?</b></p>
    <p>Yes, we offer OCR in more than 20 languages via the Tesseract OCR engine’s language packs. In the workspace under the "Accounts" tab, choose your preferred language for OCR under the "New documents" drop down. Then click "Save."</p>
  
    <p><b>I don’t see the language I need for OCR. Can you add it?</b></p>
    <p>We are glad to add languages supported by Tesseract, the OCR engine we use. Please see https://en.wikipedia.org/wiki/Tesseract_(software) for a list of languages and contact us at support@documentcloud.org to discuss your needs.</p>
  