anchor.diff:  <div id="left_column_flip">
   
   <h1 id="making_requests"><%= @title %> <a href="#making_requests">#</a> </h1>
  +
   <dl>
   
  -<dt id="which_authority">I'm not sure which authority to make my request to, how can I find out? <a href="#which_authority">#</a> </dt>
  +<dt id="which_authority">I'm not sure which department to make my request to; how can I find that out? <a href="#which_authority">#</a> </dt>
   
  -<dd>
  -<p>It can be hard to untangle government's complicated structured, and work out
  -who knows the information that you want. Here are a few tips:
  +<p>It can be hard to untangle the complicated structure of government, and work out
  +who has the information you want. Here are a few tips:
   <ul>
  -<li>Browse or search <%= site_name %> looking for similar requests to yours.</li>
  -<li>When you've found an authority you think might have the information, use
  -the "home page" link on the right hand side of their page to check what they do
  -on their website.</li>
  -<li>Contact the authority by phone or email to ask if they hold the kind of
  +<li>Browse or search <%= site_name %>
  +looking for similar requests to yours.</li>
  +<li>When you've found a department you think might have the information, use
  +the "Home page of authority" link on the right hand side of their page to check what they say they do
  +on their own website.</li>
  +<li>Contact the department directly by phone or email to ask if they hold the kind of
   information you're after.</li>
  -<li>Don't worry excessively about getting the right authority. If you get it
  -wrong, they ought to advise you who to make the request to instead.
  +<li>Ultimately, don't worry too much about getting the right department. If you get it
  +wrong, they should advise you who to make the request to instead.
   </li>
  -<li>If you've got a thorny case, please <a href="/help/contact">contact us</a> for help.</li>
   </ul>
   
  -</dd>
   
  +<dt id="missing_body">You're missing the department that I want to request from! <a href="#missing_body">#</a> </dt>
   
  -
  -<dt id="missing_body">You're missing the public authority that I want to request from! <a href="#missing_body">#</a> </dt>
  -
  -<dd>
  -<p>Please <a href="<%= new_change_request_path %>">contact us</a> with the name of the public authority and,
  -if you can find it, their contact email address for Freedom of Information requests.
  -</p>
  -<p>If you'd like to help add a whole category of public authority to the site, we'd love
  -to hear from you too.
  +<p>If the department is one of the <a href="http://www.access.gov.hk/en/code.htm#annexa">Departments to which the Codeon Access to Information applies</a> then please contact us with the name of the department and,
  +if you can find it, their contact email address for Code on Access to Information requests.
   </p>
   
  -</dd>
  -
  -<dt id="authorities">Why do you include some authorities that aren't formally subject to FOI?<a href="#authorities">#</a> </dt>
  -
  -<dd>
  -<p><%= site_name %> lets you make requests for information to a range of
  -organisations:</p>
  -
  -<ul>
  -  <li> Those formally subject to the FOI Act</li>
  -  <li> Those formally subject to the Environmental Regulations (a less well  
  -  defined group)</li>
  -  <li> Those which voluntarily comply with the FOI Act</li>
  -  <li> Those which aren't subject to the Act but we think should be, on grounds
  -  such as them having significant public responsibilities. 
  -  </li>
  -</ul>
  -
  -<p>In the last case, we're using the site to lobby for expansion of the
  -scope of the FOI Act. Even if an organisation is not legally obliged to respond
  -to an FOI request, they can still do so voluntarily.
  -</p>
  -
  -</dd>
  -
  -<dt id="focused">Why must I keep my request focused?<a href="#focused">#</a> </dt>
  -
  -<dd>
  +<dt id="focused">Why must I keep my request focused? <a href="#focused">#</a> </dt>
   
   <p>
   Please put in your request only what is needed so that someone can
  
positive.code: <ul>
  <li>arguments about your cause</li>
  <li>statements that could defame or insult others</li>
  </ul>
  
  <p>
  If you do, we may have to remove your request to avoid problems with
  libel law, which is a pain for both you and us. Short, succinct messages
  make it easier for authorities to be clear what information you are
  requesting, which means you will get a reply more quickly.
  </p>
  
  <p>
  If you want information to support an argument or campaign, Freedom of
  Information is a powerful tool. Although you may not use this site to
  run your campaign, we encourage you to use it to get the information you
  need. We also encourage to run your campaign elsewhere - one effective
  and very easy way is to <%= link_to 'start your own blog',
  "http://wordpress.com/"%>. You are welcome to link to your campaign
  from this site in an annotation to your request (you can make
  annotations after submitting the request).
  </p>
  
  </dd>
  
  <dt id="fees">Does it cost me anything to make a request?<a href="#fees">#</a> </dt>
  
  <dd>
  
  <p>Making an FOI request is nearly always free.</p>
  
  <p>Authorities often include unnecessary, scary, boilerplate in
  acknowledgement messages saying they "may" charge a fee. Ignore such notices.
  They hardly ever will actually charge a fee.  If they do, they can only charge you if
  you have specifically agreed in advance to pay.  <a
      href="http://www.ico.gov.uk/upload/documents/library/freedom_of_information/practical_application/chargingafee.pdf">More
      details</a> from the Information Commissioner.
  </p>
  
  <p>Sometimes an authority will refuse your request, saying that the cost
  of handling it exceeds £600 (for central government) or £450 (for all other
  public authorities). At this point you can refine your
  request. e.g. it would be much cheaper for an authority to tell you the amount
  spent on marshmallows in the past year than in the past ten years.
  </p>
  
  </dd>
  
  
  
  <dt id="quickly_response">How quickly will I get a response? <a href="#quickly_response">#</a> </dt>
  
  <dd>
  <p>By law, public authorities must respond <strong>promptly</strong> to
  requests.
  </p>
  
  <p>Even if they are not prompt, in nearly all cases they must respond within
  20 working days. If you had to clarify your request, or they are a school,
  or one or two other cases, then they may have more time
  (<a href="/help/officers#days">full details</a>).
  
  <p><%= site_name %> will email you if you don't get a timely response.  You can
  then send the public authority a message to remind them, and tell them if they
  are breaking the law.</p>
  
  </dd>
  
  <dt id="no_response">What if I never get a response?<a href="#no_response">#</a> </dt>
  
  <dd>
  <p>There are several things you can do if you never get a response.</p>
  <ul>
      <li>Sometimes there has been a genuine problem and the authority never
  
negative.code:     checking that they received the request. It was sent to them by email.
      </li>
      <li>If they have not received it, the problem is most likely due to
        "spam filters". Refer the authority to the measures in the answer 
      '<a href="/help/officers#spam_problems">I can see a request on <%= site_name %>, but we never got it by email!</a>' 
      in the officers section of this help section. 
      </li>
      <li>If you're still having no luck, then you can ask for an internal review,
      and then complain to the Ombudsman about the department.
  </ul>
  
  
  
  <dt id="data_protection">Can I request information about myself? <a href="#data_protection">#</a> </dt>
  
  
  <p>No. Requests made using <%= site_name %> are public, made under the Code on Access to Information, and cannot help you find information about a private
  individual.</p>
  
  <p>If you would like to know what information a public
  authority holds about yourself, you should make a "Data Access Request" in private using the Personal Data (Privacy) Ordinance.
   <a href="https://www.pcpd.org.hk/english/publications/dataaccessright.html">The
  PCPD's website</a> provides advice on accessing your
  own personal information.</p>
  
  <p>If you see that somebody has included personal information, perhaps
  unwittingly, in a request, please contact us
  immediately so we can remove it.</p>
  
  
  
  <dt id="private_requests">I'd like to keep my request secret! (At least until I publish my story) <a href="#private_requests">#</a> </dt>
  
  <p>Yes, it is possible for you to make requests privately on <%= site_name %>, and open up to the public the request and any responses later.
  </p>
  
  
  <dt id="multiple">Can I make the same to request to lots of departments at once? <a href="#multiple">#</a> </dt>
  
  In theory, yes. We ask you to first send a test version of your request to a few
  department. Their responses will help you improve the wording of your request,
  so that you get the best information when you send the request to all of
  the department. There is currently no automated system for sending the request
  to the other authorities; you must copy and paste it by hand.
  
  
  
  <dt id="offsite">I made a request off the site, how do I upload it to the archive? <a href="#offsite">#</a> </dt>
  
  <%= site_name %> is an archive of requests made through the site,
  and does not try to be an archive of all requests made under the Code on Access to Information. We'll never support uploading
  other requests. For one thing, we wouldn't be able to verify the other responses. If this really matters to you,
  you can always make the same request again via <%= site_name %>.
  </dl>
  
  
  <p><strong>Next</strong>, read about <a href="/help/privacy">your privacy</a> --&gt;
  
  