anchor.diff:            <li class="ib mrl">
               <% if can? :update, @ticket %>
                 <a href="#" data-dropdown="statuses-<%= @ticket.id %>">
  -                <span class="fa fa-fw fa-<%= status_icon(@ticket.status) %> text-default"></span>
  +                <span class="fa fa-fw fa-<%= status_icon(@ticket.status) %> text-default"><%= t(:status) %></span>
                   <%= t(@ticket.status) %>
                 </a>
                 <%= render 'status_dropdown', ticket: @ticket %>
               <% else %>
  -              <span class="fa fa-fw fa-<%= status_icon(@ticket.status) %>"></span>
  +              <span class="fa fa-fw fa-<%= status_icon(@ticket.status) %>"><%= t(:status) %></span>
                 <%= t(@ticket.status) %>
               <% end %>
             </li>
             <li class="ib mrl">
               <% if can? :update, @ticket %>
                 <a href="#" data-dropdown="priorities-<%= @ticket.id %>">
  -                <span class="cc-priority-<%= @ticket.priority %> fa fa-fw fa-circle-o"></span>
  +                <span class="cc-priority-<%= @ticket.priority %> fa fa-fw fa-circle-o"><%= t(:priority) %></span>
                   <%= t(@ticket.priority) %>
                 </a>
                 <%= render 'priority_dropdown', ticket: @ticket, short: false %>
               <% else %>
  -              <span class="priority-<%= @ticket.priority %> fa fa-fw fa-circle"></span>
  +              <span class="priority-<%= @ticket.priority %> fa fa-fw fa-circle"><%= t(:priority) %></span>
                 <%= t(@ticket.priority) %>
               <% end %>
             </li>
             <li class="ib mrl">
               <% if can? :update, @ticket %>
                 <a href="#" data-reveal-id="change-assignee">
  -                <span class="fa fa-fw fa-user text-default"></span>
  +                <span class="fa fa-fw fa-user text-default"><%= t(:assignee) %></span>
                   <% if !@ticket.assignee %>
                     <%= t(:unassigned) %>
                   <% else %>
  
positive.code:                 <% end %>
                </a>
              <% else %>
                <span class="fa fa-fw fa-user text-default"></span>
                <% if !@ticket.assignee %>
                  <%= t(:unassigned) %>
                <% else %>
  
negative.code:         <a class="pull-right mtm text-default" href="#print" onclick="window.print()"><%= fa_icon 'print' %></a>
          <%= user_avatar @ticket.user, class: 'avatar left mrm mtm', size: 50 %>
          <h3 class="mt no-mb text-default">
            <%= !@ticket.subject.blank? ? @ticket.subject : "<em>(#{t(:no_subject)})</em>".html_safe %>
          </h3>
          <h5 class="text-default mb no-mt">
            <%= t(:ticket_by_at, email: @ticket.user.email, at: l(@ticket.created_at.in_time_zone(current_user.time_zone), format: :long)) %>
  