anchor.diff:          <a class="button regular radius" data-reveal-id="note-ticket">New internal note</a>
         </li>
       </ul>
  -    
  +%>
     </div>
     <div class="three columns">
       <ul class="side-nav">
  -      <li><a href="#" data-reveal-id="assign-ticket">Assign ticket</a></li> 
  +      <li><a href="#" data-reveal-id="assign-ticket">Assign ticket</a></li>
  +<%#
         <li><a href="#">Close ticket</a></li>
         <li><a href="#">Delete ticket</a></li>
         <li class="divider"></li> 
         <li><a href="#" data-reveal-id="reply-ticket">Reply to ticket</a></li>
         <li><a href="#" data-reveal-id="note-ticket">New note</a></li>            
  +%>
       </ul>
     </div>
   </div>
  
positive.code:           <span class="meta">1.3mb &middot; <a href="#">view</a> &middot; <a href="#" target="_blank">download</a></span>
          </li>
        </ul>
      </div>
      
      <ul class="accordion">
        <li class="active">
          <div class="title">
  
negative.code: <div class="row">
    <div class="nine columns">
  
      <div class="panel">
        <h1><%= @ticket.subject %></h1>
        <h5 class="subheader">By <a href="#"><%= @ticket.from %></a> on <%= l @ticket.created_at, format: :long %></h5>
        <p><%= @ticket.content %></p>
        <%#
        <hr />
        <ul class="block-grid three-up attachments" data-clearing>
          <li class="group">
  