anchor.diff:                        <% if redis_ack.nil? %>
                           <% @provider_block_strings.each_pair do |provider_name, block_string| %>
                             <% next unless redis_field_value == provider_name %>
  -                          <a href=<%= removal_links[provider_name] %> target="_blank"><strong><u>&#8226;click here to initiate a removal request&#8226;</u></strong></a>
  -                          <br>
  -                          <br>
  +                          <a href=<%= removal_links[provider_name] %> target="_blank"><h4><strong style="color: red;"><u>initiate a removal request</u></strong></h4></a>
                           <% end %>
  -                        <p>Please click the acknowledge button once you have requested a removal<br>
  -                           This will let others know that the removal process has already been intiated</p>
  +                        <p>click the acknowledge button once you have requested a block removal</p>
                           </div>
                           <div class="modal-footer">
                             <form action="/ack" method="post">
  
positive.code:                       <% if redis_field == 'provblocks' %>
                          <% provider = redis_field_value.split(':')[0] %>
                          <% sample_logline = @redis.hgetall(redis_field_value.split(':')[1]) %>
                          <a href="#<%= provider+modal_id %>Modal" data-toggle="modal" style="color: red;"><b><u><%= provider %></u></b></a>
                          <div id="<%= provider+modal_id %>Modal" class="modal hide fade">
                            <div class="modal-header" style="background-color: #82B0E1;">
                              <button type="button" class="close" data-dismiss="modal" aria-hidden="true">&times;</button>
                              <h3 style="color: white;"><%= provider.capitalize %> Block Removal Info</h3>
                            </div>
                            <div class="modal-body">
                              <h4><strong><u>smtp rejection log</u></strong></h4>
                              <p><font face="monaco"><%= sample_logline.to_a.flatten[1] %></font></p>
                              <br>
                              <strong>blocked ip address: </strong><strong style="color: red;"><%= mta_ip %></strong></p>
                              <br>
                              <% if @assistance_links[provider] %>
                                <a href="<%= @assistance_links[provider] %>" target="_blank"><strong><%= provider %> removal request help</strong></a>
                              <% end %>
                            <% redis_field_value = provider %>
                        <% else %>
                          <% listing = redis_field_value.split[0] %>
                          <a href="#<%= listing.gsub('.', '')+modal_id %>Modal" data-toggle="modal" style="color: red;"><b><u><%= listing %></u></b></a>
                          <div id="<%= listing.gsub('.', '')+modal_id %>Modal" class="modal hide fade">
                            <div class="modal-header" style="background-color: #82B0E1;">
                              <button type="button" class="close" data-dismiss="modal" aria-hidden="true">&times;</button>
  
negative.code:                           <div class="modal-body">
                              <% if listing =~ /spamhaus/ %>
                                <% if @assistance_links['spamhaus'] %>
                                  <p><a style="color: red;" href="<%= @assistance_links['spamhaus'] %>" target="_blank"><u>spamhaus listing assistance</u></a></p>
                                <% end %>
  
                                <a href=<%= removal_links[redis_field_value]+mta_ip %> target="_blank"><u>spamhaus listing lookup/info</u></a>
                                <br>
                                <br>
                              <% elsif listing =~ /spamcop/ %>
  