anchor.diff:            </ul>
           </p>
   
  -        <p>Any potentially unethical behavior should be brought to the attention of the <%= setting(:abbreviation) %> staff. See <a href="#contact">Contacting <%= setting(:abbreviation) %></a>.</p>
  -
  -        <p>The <%= setting(:abbreviation) %> Editors will track any concerns and respond to the submitter with a resolution, which will range from doing nothing if the editors disagree about the issue to withdrawing papers and notifying authors' institutions.
  -        </p>
  +        <b>Allegations of misconduct</b>
  +        <p>Allegations of research misconduct associated with a <%= setting(:abbreviation) %> submission (either during review, or post-publication) are handled by the Open Journals ethics team. Reports should be sent privately to <%= mail_to "admin@theoj.org", "our editorial team" %> at which point the report will be triaged by the Open Journals ethics officer who to determine the nature and severity of the case. Options available to the Open Journals ethics officer range from recommending no action, to instigating a full investigation by the Open Journals ethics team which may result in researchers' institutions and funders being notified and the <%= setting(:abbreviation) %> being retracted.</p>
  +
  +        <p>Although <%= setting(:abbreviation) %> is not yet a member of <%= link_to "COPE", "https://publicationethics.org" %> (application pending), our processes are modeled on the <%= link_to "COPE guideline proceedures for ethics complaints", "https://publicationethics.org/files/publication-ethics-editorial-office-cope-flowchart.pdf" %>.</p>
  +
  +        <b>Complaints process</b>
  +        <p>Complaints about the conduct or decision making of the <%= setting(:abbreviation) %> editorial team can be sent to the <%= mail_to "admin@theoj.org", "Open Journals governance team" %>.</p>
   
           <h2 id="ethics-and-malpractice"><%= setting(:abbreviation) %> Publication Ethics and Malpractice Statement</h2>
           <b>Editorial Board</b>
  
positive.code:         <h1>Contact <%= setting(:abbreviation) %></h1>
  
          <p>
            To suggest a feature, report a bug, or enquire about a possible submission in <%= setting(:abbreviation) %>, please <a href="https://github.com/<%= setting(:github) %>/issues/new">open a GitHub Issue</a>.
          </p>
        </div>
  
  
negative.code:           <li><%= setting(:abbreviation) %> reviews are public and non-anonymous while in progress and post-review, as they take place via GitHub issues in a public repository.</li>
          </ul>
  
          <b>Publication Ethics</b>
          <ul>
            <li>All authors are obliged to provide retractions or corrections of any mistakes of which they become aware.</li>
            <li>Plagiarism (e.g., violation of another author's copyright), for both software and papers, is not allowed.</li>
  