anchor.diff: +<% @title = "Unhappy about a Freedom of Information request?" %>
  +
   <div id="left_column" class="left_column">
  -<% @title = "Unhappy about a Freedom of Information request?" %>
   <div class="unhappy-info">
     <% if !@info_request.nil? %>
  -  <h1>Unhappy about the response you got
  -  to your request &mdash; <%=request_link(@info_request) %>?
  -  </h1>
  +    <h1>Unhappy about the response you got
  +    to your request &mdash; <%=request_link(@info_request) %>?
  +    </h1>
     <% else %>
  -  <h1>Unhappy about the response you got?</h1>
  +    <h1>Unhappy about the response you got?</h1>
     <% end %>
  +
     <p>If you <strong>didn’t get a reply within 20 working days</strong> you can:</p>
  +
     <ul>
       <li>Complain directly to the <a href="#complaining">Information Commissioner</a>.</li>
     </ul>
  +
     <p>If you <strong>did not get all of the information</strong> that you requested, 
     or your request was <strong>refused without a reason</strong> valid under the law you can:</p>
  +
     <ul>
       <li>Ask for an <a href="#internal_review">internal review</a> at the public authority. If that doesn't help, complain to the <a href="#complaining">Information Commissioner</a>.</li>
       <li><a href="<%= select_authority_path %>">Make a new request</a> asking for more specific information or to a more appropriate authority</li>
       <li>or, <a href="#other_means">use other means</a> of asking your question</li>
     </ul>
   </div>
  +
   <h2 id="internal_review">1. Asking for an internal review <a class="hover_a" href="#internal_review">#</a> </h2>
   <p>
     <% if !@info_request.nil? %>
  
positive.code:   you want to help the fight to improve Freedom of Information, or maybe
    getting the information slowly is still worthwhile. You can also try and
  get the information by <strong>other means...</strong></p>
  <h2 id="other_means">3. Using other means to answer your question <a class="hover_a" href="#other_means">#</a> </h2>
  <p>You can try pursuing your problem or your research in other ways.
  </p>
  
negative.code:   you originally requested, or you will be told that the review upholds the
    original decision.
  </p>
  
  <h2 id="complaining">2. Complaining to the Information Commissioner <a class="hover_a" href="#complaining">#</a> </h2>
  <p>If you are still unhappy after the public authority has done their internal review,
    then you can complain to the Information Commissioner. To do this, read
  