anchor.diff:          <a class="pull-right mtm text-default" href="#print" onclick="window.print()"><%= fa_icon 'print' %></a>
           <%= user_avatar @ticket.user, class: 'avatar left mrm mtm', size: 50 %>
           <h3 class="mt no-mb text-default">
  -          <%= !@ticket.subject.blank? ? @ticket.subject : '<em>(' + t(:no_subject) + ')</em>'.html_safe %>
  +          <%= !@ticket.subject.blank? ? @ticket.subject : "<em>(#{t(:no_subject)})</em>".html_safe %>
           </h3>
           <h5 class="text-default mb no-mt">
             <%= t(:ticket_by_at, email: @ticket.user.email, at: l(@ticket.created_at.in_time_zone(current_user.time_zone), format: :long)) %>
  
positive.code:           <li class="ib mrl">
              <% if can? :update, @ticket %>
                <a href="#" data-dropdown="statuses-<%= @ticket.id %>">
                  <span class="fa fa-fw fa-<%= status_icon(@ticket.status) %> text-default"></span>
                  <%= t(@ticket.status) %>
                </a>
                <%= render 'status_dropdown', ticket: @ticket %>
              <% else %>
                <span class="fa fa-fw fa-<%= status_icon(@ticket.status) %>"></span>
                <%= t(@ticket.status) %>
              <% end %>
            </li>
            <li class="ib mrl">
              <% if can? :update, @ticket %>
                <a href="#" data-dropdown="priorities-<%= @ticket.id %>">
                  <span class="cc-priority-<%= @ticket.priority %> fa fa-fw fa-circle-o"></span>
                  <%= t(@ticket.priority) %>
                </a>
                <%= render 'priority_dropdown', ticket: @ticket, short: false %>
              <% else %>
                <span class="priority-<%= @ticket.priority %> fa fa-fw fa-circle"></span>
                <%= t(@ticket.priority) %>
              <% end %>
            </li>
            <li class="ib mrl">
              <% if can? :update, @ticket %>
                <a href="#" data-reveal-id="change-assignee">
                  <span class="fa fa-fw fa-user text-default"></span>
                  <% if !@ticket.assignee %>
                    <%= t(:unassigned) %>
                  <% else %>
  
negative.code:                 <% end %>
                </a>
              <% else %>
                <span class="fa fa-fw fa-user text-default"><%= t(:assignee) %></span>
                <% if !@ticket.assignee %>
                  <%= t(:unassigned) %>
                <% else %>
  