anchor.diff:  
   <img src="images/FAQ/unexpectedError2.png" /></br></br>
   
  -This is because ODBC access has not been enabled for your Smartsheet account.  See the [Support](#support) section and contact the team to enable access.
  +This is because ODBC access has not been enabled for your Smartsheet account. Please see the [Requirements](#requirements) section to ensure your account is eligible to use the Live Data Connector.
  +
  +<aside class="notice">If you meet all the requirements and still receive this error please visit the <a href="#support">Support</a> section for information on reaching our support team.</aside>
   
   [Back to FAQ](#faq)</br></br></br></br>
   
  
positive.code: 
  # Requirements
  
  * Smartsheet **Enterprise** Plan and a user license 
  * MSFT Windows 7, 8 or Windows Server 2012
  * Tableau Desktop 8.2/8.3/9.x or Server 8.3.3/9.x
  * QlikView 11.2, Qlik Sense 1.1
  
negative.code: 
  1. In Tableau Desktop, connect to a data source using **Connect Using Driver**.
  2. Once in a Workbook, select the Data menu dropdown and then **Publish to Server…**
  3. Log in to Tableau Server, change the Authentication to **Embedded Password** and publish data source.
  4. Close and restart Tableau Desktop.
  5. At the Connect to data screen, select **Tableau Server** (1st selection in the **On a server** category).
  6. Log back into Tableau Server, and you’ll see the data source there.
  