 
 Notes:
 
-- `account_id` cocalc account_id for the support ticket, usually
-the account_id for the api request
+- If `account_id` is not provided, the ticket will be created, but ticket
+info will not be returned by `get_support_tickets`.
 
 - If `username` is not provided, `email_address` is used for the name on the ticket.
 

    id           : undefined
    url          : required

API message # client → hub
    event        : 'get_support_tickets'
    id           : undefined
    # no account_id, that's known by the hub

message # client ← hub
    event        : 'support_tickets'

```
/project/a17037cb-a083-4519-b3c1-38512af603a6/files/notebook.ipynb`
```

If present, the `location` string will be expanded to a complete URL and
appended to the body of the ticket.

