         
         SM.incident.addActivity(id, activity, ins, resp.message.user.email_address)
           .then (r)->
-            resp.reply "One activity was added to incident #{id} successfully!"
-          .catch (r) ->
-            robot.logger.debug r
-            msg = robot.sm_ext.buildSlackMsgFromSmError "Failed to update incident #{id}", resp.message.rawMessage.channel, r
-            robot.emit 'slack.attachment', msg
-
-        resp.reply "No problem, I will add the activity for Incident #{id}!"
+            resp.reply "The activity was added to incident #{id}."
+          .catch (r) ->
+            robot.logger.debug r
+            msg = robot.sm_ext.buildSlackMsgFromSmError "Failed to add the activity for incident #{id}", resp.message.rawMessage.channel, r
+            robot.emit 'slack.attachment', msg
+
+        resp.reply "Adding the activity to incident #{id}..."
       create: (fullCmdLine, resp)->
         room = resp.message.room
         match = /sm\s+create\s+incident\s+\"([^\n]*)\"(?:\s+(-channel))?(?:\s+on\s+([\w\d]+))?/i.exec fullCmdLine
         if not match
-          sendHelp room, ["Please use `sm create incident \"[description]\"`{-channel} to create an instance of Service Manager Incident, use -channel will create a new channel", "For other commands, please check `sm`"]
+          sendHelp room, ["Please use the correct syntax: 'sm create incident \"[description]\" -channel'. (\"-channel\" is optional.)","To learn more about all supported commands, enter 'sm'."]
           return
         title = match[1]
         createchannel=match[2] or false

        room = resp.message.room
        match = /sm\s+get\s+incident\s+([\w\d]+)(?:\s+on\s+([\w\d]+))?/i.exec fullCmdLine
        if not match
          sendHelp room, ["Please use `sm get incident [ID]` to get an instance of Service Manager Incident", "For other commands, please check `sm`"]
          return
        id = match[1]
        ins = match[2] or Config.get "sm.servers.default"

        room = resp.message.room
        match = /sm\s+assign\s+incident\s+([\w\d]+)\s+([\S]+)(?:\s+on\s+([\w\d]+))?/i.exec fullCmdLine
        if not match
          sendHelp room, ["Please use the correct syntax: 'sm assign incident [ID] [person]'.","To learn more about all supported commands, enter 'sm'."]
          return
        id = match[1]
        people = match[2]
