     getTicketInChannelByTs(msg.item.channel, msg.item.ts)
     .then (ticket) ->
       switch msg.reaction
-        when "+1", "-1"
+        when "point_up_2", "point_down"
           handleRankRequest
             message: room: msg.item.channel
             match: [ "", ticket, if msg.reaction is "+1" then "up" else "down" ]

    send msg, "\n#{responses.join '\n\n\n'}"

  robot.on "jira_ticket_created_message", (msg) ->
    reactions = ["+1", "-1", "watch", "raising_hand", "white_check_mark", "fast_forward"]
    dispatchNextReaction = ->
      reaction = reactions.shift()
      return unless reaction
      params =
        channel: msg.channel
        timestamp: msg.ts

            message: room: msg.item.channel
            match: [ "", ticket, robot.adapter.client.getUserByID(msg.user).name ]
          , no
        when "soon", "fast_forward"
          term = if msg.reaction is "soon" then "selected" else "progress"
          result = fuzzyFind term, transitions, ['jira']
          if result
            handleTransitionRequest
