       App.Event.trigger('ui::ticket::shown', { ticket_id: @ticket_id })
 
       # scroll to end of page
-      @scrollToBottom()
+      scrollToPosition('bottom', 100)
 
     @positionPageHeaderStart()
     @autosaveStart()

    # set all notifications to seen
    App.OnlineNotification.seen('Ticket', @ticket_id)

    # if controller is executed twice, go to latest article (e. g. click on notification)
    if @activeState
      @scrollToBottom()
      return
    @activeState = true


    if @shown

      # scroll to article if given
      if @article_id && @article_id isnt @last_article_id
        @last_article_id = @article_id
        scrollTo = =>
          @scrollToArticle(@article_id)
        @delay(scrollTo, 300)
