 ```
 {"user_agent":"Mozilla/5.0 ... Chrome/58.0.3029.96 Safari/537.36"}
 ```
-
 - If the ticket concerns a CoCalc course, the project id of the course can
 be included in the `info` dict, for example,
 ```

```
/project/a17037cb-a083-4519-b3c1-38512af603a6/files/notebook.ipynb`
```
If present, the `location` string will be expanded to a complete URL and
appended to the body of the ticket.


    https://cocalc.com/api/v1/create_support_ticket
  ==> {"event":"support_ticket_url",
       "id":"abd649bf-ea2d-4952-b925-e44c6903945e",
       "url":"https://sagemathcloud.zendesk.com/requests/0123"}
```
"""

