 ```
 {"user_agent":"Mozilla/5.0 ... Chrome/58.0.3029.96 Safari/537.36"}
 ```
-
 - If the ticket concerns a CoCalc course, the project id of the course can
 be included in the `info` dict, for example,
 ```


Notes:

- `account_id` cocalc account_id for the support ticket, usually
the account_id for the api request

- If `username` is not provided, `email_address` is used for the name on the ticket.


    https://cocalc.com/api/v1/create_support_ticket
  ==> {"event":"support_ticket_url",
       "id":"abd649bf-ea2d-4952-b925-e44c6903945e",
       "url":"https://sagemathcloud.zendesk.com/requests/0123"}
```
"""

