 
         # show error message
         if xhr.status is 401 || error is 'Unauthorized'
-          @taskTitle = '» ' + App.i18n.translateInline('Unauthorized') + ' «'
+          @taskHead      = '» ' + App.i18n.translateInline('Unauthorized') + ' «'
+          @taskIconClass = 'error'
           @html App.view('generic/error/unauthorized')( objectName: 'Ticket' )
         else if xhr.status is 404 || error is 'Not Found'
-          @taskTitle = '» ' + App.i18n.translateInline('Not Found') + ' «'
+          @taskHead      = '» ' + App.i18n.translateInline('Not Found') + ' «'
+          @taskIconClass = 'error'
           @html App.view('generic/error/not_found')( objectName: 'Ticket' )
         else
-          @taskTitle = '» ' + App.i18n.translateInline('Error') + ' «'
-          status     = xhr.status
-          detail     = xhr.responseText
+          @taskHead      = '» ' + App.i18n.translateInline('Error') + ' «'
+          @taskIconClass = 'error'
+
+          status = xhr.status
+          detail = xhr.responseText
           if !status && !detail
             detail = 'General communication error, maybe internet is not available!'
           @html App.view('generic/error/generic')(

  unfold: (e) ->
    e.preventDefault()
    e.stopPropagation()
    container = $(e.currentTarget).parents('.textBubble-content')
    overflowContainer = container.find('.textBubble-overflowContainer')

    overflowContainer.velocity

    )

    # set see more options
    previewHeight = 270
    @$('.textBubble-content').each( (index) ->
      bubble = $( @ )
      heigth = bubble.height()
