             robot.logger.debug r
             msg = robot.sm_ext.buildSlackMsgFromSmError "Failed to create incident", resp.message.rawMessage.channel, r
             robot.emit 'slack.attachment', msg
-        resp.reply "Okay. I am trying to create an incident record for you..."
+        resp.reply "Creating new incident..."
         
       update: (fullCmdLine, resp)->
         room = resp.message.room

        room = resp.message.room
        match = /sm\s+assign\s+incident\s+([\w\d]+)\s+([\S]+)(?:\s+on\s+([\w\d]+))?/i.exec fullCmdLine
        if not match
          sendHelp room, ["Please use `sm assign incident [ID][name]` to assign or re-assiagn an instance of Service Manager Incident", "For other commands, please check `sm`"]
          return
        id = match[1]
        people = match[2]

      robot.send msg.join("\r\n")

  helpUnknown = (room, line)->
    sendHelp room, ["Invalid command.", "To learn more about all supported commands, enter 'sm'."]

  robot.respond /(.*)$/i, (resp)->
    room = resp.message.room
