I am absolutely brand new to Ubuntu, having tried it a few years ago and didn't continue with it because my often used software would not work on it.

I still need to use Windows from time to time and I have a dual boot system on a Dell Inspiron n5010 laptop. This morning when using Windows, Skype tried and failed to update. I shut down restarted and booted to Ubuntu. Trying to access the files in the windows partition gave this message:

```
Error mounting /dev/sda3 at /media/nick/426268B36268AD7B: Command-line `mount -t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=1000,gid=1000" "/dev/sda3" "/media/nick/426268B36268AD7B"' exited with non-zero exit status 14: Windows is hibernated, refused to mount.
Failed to mount '/dev/sda3': Operation not permitted
The NTFS partition is in an unsafe state. Please resume and shutdown
Windows fully (no hibernation or fast restarting), or mount the volume
read-only with the 'ro' mount option.

```

I shutdown Widows fully but still get the same error. At this stage I don't know enough to or *mount the volume read-only with the 'ro' mount option*.

Since posting this question I have found that restarting rather than shutting down after using windows cured the problem. I have no hibernate option in my windows 10