I have a computer (10.04) that was previously running Thunderbird 12.0.1 just fine (installed via apt-get via official PPA). I don't know what happened at the time the problem started since this is a multi-user computer and I was not here. However, every time we try to launch TB, we immediately get a dialog that says:

```
We're Sorry
Thunderbird had a problem and crashed.

```

Things I've tried:

* Running `thunderbird` from a terminal produces no output.
* I tried `apt-get remove thunderbird --purge` and then reinstalled
* Deleting the user's `.thunderbird` folder and launching still results in a crash
* Attempting to run `thunderbird -safe-mode` still results in a crash
* This problem occurs for all users of Thunderbird on this computer.

Is there any way to get more details on why the program is crashing? For example, the specific error that TB is encountering? I tried `thunderbird -g` but I'm not sure what to do with the debugger.

**UPDATE**

`apt-cache policy thunderbird`

```
thunderbird:
  Installed: 12.0.1+build1-0ubuntu0.10.04.1
  Candidate: 12.0.1+build1-0ubuntu0.10.04.1
  Version table:
 *** 12.0.1+build1-0ubuntu0.10.04.1 0
        500 http://us.archive.ubuntu.com/ubuntu/ lucid-updates/main Packages
        500 http://security.ubuntu.com/ubuntu/ lucid-security/main Packages
        100 /var/lib/dpkg/status
     11.0.1+build1-0ubuntu0.10.04.1~mts1 0
        500 http://ppa.launchpad.net/mozillateam/thunderbird-stable/ubuntu/ lucid/main Packages
     3.0.4+nobinonly-0ubuntu4 0
        500 http://us.archive.ubuntu.com/ubuntu/ lucid/main Packages

```