(Apologies for being new to Plone - previous administrator has moved on.)

One of our Plone users is failing to authenticate to Plone but we cannot find any reason for it. She logs into Novell successfully and tries to access Plone pages to edit them and the LDAP authentication used by Plone returns the message "Login failed. Both login name and password are case sensitive, check that caps lock is not enabled".

We have and LDAP plugin installed and have established nothing unusual about the user. All cookies have been removed without success.

We are running:
-Plone 3.2.2
-CMF 2.1.2
-Zope (Zope 2.10.9-final, python 2.4.2, linux2)
-Python 2.4.2 (#1, Dec 2 2008, 00:09:07) [GCC 4.1.2 20070115 (SUSE Linux)]
-PIL 1.1.5

Has anyone got any hints on how to solve this?

Thanks in advance