I have count data (demand/offer analysis with counting number of customers, depending on - possibly - many factors). I tried a linear regression with normal errors, but my QQ-plot is not really good. I tried a log transformation of the answer: once again, bad QQ-plot.

So now, I'm trying a regression with Poisson Errors. With a model with all significant variables, I get:

```
Null deviance: 12593.2  on 53  degrees of freedom
Residual deviance:  1161.3  on 37  degrees of freedom
AIC: 1573.7

Number of Fisher Scoring iterations: 5

```

Residual deviance is larger than residual degrees of freedom: I have overdispersion.

How can I know if I need to use quasipoisson? What's the goal of quasipoisson in this case? I read this advise in "The R Book" by Crawley, but I don't see the point nor a large improvement in my case.