**Device:**

[Roccat Kone XTD Gaming Mouse](http://www.roccat.org/en-US/Products/Gaming-Mice/Kone-XTD-Series/Kone-XTD/)

\*Wired gaming mouse

**Problem:**

If I lift the mouse just above the mouse pad or higher the mouse disconnects the *tracking laser*(if that what it is called). All the other buttons on it are working, scroll wheel, left, right click, special buttons, lights etc. The mouse doesn't respond to movement. 

To make the *tracking laser* work again I have to reconnect the mouse to the usb port. 

I see others have had some similar problems,[Mouse stops working when lifted and put down back, takes 1-3 secs to work again](https://superuser.com/questions/499111/mouse-stops-working-when-lifted-and-put-down-back-takes-1-3-secs-to-work-again)[USB mouse disconnecting and reconnecting in windows and linux](https://superuser.com/questions/611161/usb-mouse-disconnecting-and-reconnecting-in-windows-and-linux) but they don't have the same stuff as I do and their fixes doesn't work for me. 

**How long have it been like this?**

I have had this mouse for years now, it wasn't like this before. It might have been a year after I bought it that it started to do act crazy. And I probably have had it for 3 years now. It's annoying when I play games because I tend to reposition the mouse often.

It acts the same on all 3 computers I have tried it on. OS X , windows 7 and another windows 10. 

I have primary used this mouse on my stationary pc running Windows 7.

**Fixes?**

1. I have reinstalled the drivers multiple times over the years.
2. Different usb ports, also on other computers. Same behavior.
3. Tried cleaning the "laser"
4. Tried installing Adobe Reader...
5. A few years ago I sendt an email to Roccat...they never responded(new mail is sendt..)

**Question**

What can be the possible failures here?

What can I do to find out whats wrong?

Can it be fixed and how?