I received a report that my application fails to run on a specific device (smartphone).

However, not only I don't have access to that device, but they're also quite rare, and I'm not going to buy one just to fix this problem.

Unfortunately, it is imperative that I support that device, as it is a requirement to get published on a store I need to publish on.

Do you guys have any ideas on what can you do when you need to test on a device you don't and can't have?