I have an application which has a login screen, there are two options, 1 login with twitter and 2. username and password.

This application is live on the store, however, I am currently getting some reports of connection being refused to api.parse.com. I have tested here on multiple devices and it's connecting fine.

Are there any reasons that parse may refuse connection other than there being an issue with their servers? Could device imei etc come into play? I just find this unusual that it's happening for some and not others. Plus, I'll end up losing a lot of users in this way.

Any guidance is appreciated.

***I'd really appreciate any help on this if anyone knows anything about it, parse.com status says it's fully operational, there's no parse forum any more, if someone could give me some insight it would be great***