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If no stars were possible, I would rate this a 0! I was given a different room then I booked. Upon entering the room it smelled stale, the walls were filthy, and the bathroom not cleaned well. As for the bed, the upholstery was ripping, the comforter was lumpy, and the box spring mattress caved in the middle. \n\nI've stayed at some questionable motels during road trips across country and this hotel by far took the cake. The same room service cart from the room next to mine stayed there for 3 days. I saw a maid walk by it 2 days out and put her Popsicle stick on it continuing to walk passed it. \n\nNow, let's talk about the eateries. The breakfast cafe HORRIBLE! After being seated it took someone 20 mins to ask us if we wanted a drink, then 20 minutes for the waitress to take our order, and 45 minutes to get the less than appetizing food. Vince Neil's Cantina.. You're better off going to Taco Bell. \nI only chose this place due to the close proximity to the Mr Olympia Convention. Lesson learned for next year. Save your money! | 01
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I come to Vegas for work a lot and have stayed all over the place. This time I had to go cheap because I was billing the client and I got a deal online for 35 a night, I thought what a wonderful price. I am glad I paid that cheap because the 20 a night reseort fee is a friggin joke. The young man that checked me in said well all the places do it, well sonny, you are not the Bellagio or Ceasars, sheesh, I don't think Exaclibur even changes that much.\n\nLets break it down, what do you get? 1. Free local calls (ever hear of a cell phone). 2. Internet for one device (we had our own, plus smart phones) and 3. use of the cardio room (the most run down place in the hotel!)\n\nI basically paid 60 dollars for something I didn't even use.\n\nThe room was bog and clean, the overall hotel just had an old feeling to it. I was amazed how letters were missing from signs and things broken. You would think that the Westgate would take care of that if they want to draw the crowds.\n\nWhen you take the average night room rate which I think is around 75 and add the 20 resort fee, I can think of quite a few better joints to stay at in Vegas. | 01
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1) I was supposed to have the option of a king sized bed or two full sized bed. The guy never asked me which one I wanted and gave me a room with 2 full sized beds. When I walked in my room my initial thought was that it smelled like smoke. Great. I turned on the air and left for a few hrs. Luckily the smelled died down when I returned. \n2) for those that believe in spirits, I definitely felt a third presence in the room while I was sleeping in room 445 with my daughter. Didnt feel dangerous though.\n3) in the morning I had a question regarding 2 charges I had on my bank account from Westgate so I called them and got a very bitchy lady on the phone that kept interrupting me and had me on hold for 10 minutes.\n4) the resort fees are pretty ridiculous. This hotel isnt all that to be having $18 resort fees. | 01
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So I came back here six or so months after my last visit to what was then LVH. I wasn't impressed then, but I got an offer that was too good to refuse (two nights for $19/night plus resort fees). Upon returning...well, not much has changed besides the name.\n\nRooms: The rooms are an OK size with some nice views. I was in 2442 in the central tower, and I could see SLS to one side and Wynn/Encore on the other. The bed is comfortable; the bathrooms, though? Not so much. It took a good 5-7 minutes for my shower to heat up last night, and the water pressure wasn't good. Additionally, there were some unexplainable black blotches on the tub (almost ink-like).\n\nAs far as amenities are concerned, you supposedly get free wi-fi with your resort fee. I say supposedly because I would not know for sure. I own a MacBook Pro laptop and an iPhone, and neither device was able to connect to the wi-fi in the hotel (seriously, folks, move into the 21st century). Meanwhile, the casino floor is usually dead, the buffet (per my father, who I met in Vegas) isn't great, and the monorail really IS your best friend if you stay here.\n\nI can't in good conscience give this place one star. The staff is friendly, the rooms aren't awful, and I certainly don't feel ripped off given the deal I got. However, would I recommend it to others, especially at full-price? Absolutely not. There are better, probably cheaper options in better locations, and unless the new folks in charge change things and change them quickly, I'm not entirely sure Westgate will be in business much longer. | 01
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This was by far the worst hotel I have every stayed in, this is the 3rd. owner of this building, the Hilton was first, then LVH was the second and now Westgate Resort, check in took a little over 45mins.one of the hotel staff pass out a small bottle of water to people waiting in the check in line, when I got to the room the first thing I notice that the bed did not have a bed spread on the bed so I turn around and ask housekeeping where was my spread she came in and told me they don't use spreads any more one top sheet a thin blanket follow by another sheet, two bottle water $4.00 each coffee two 8oz cups $3.50 each to use the internet hook up in the room $13.99 both phones still have LVH logo on them as the ink pens also laundry/ cleaning bag, this is what really piss me off, I left for a event on Sat morning around 6:45am I return to my room around 2:25pm my room had not been clean I pick the phone up so fast to call the hotel the stupid hotel front desk ( I wish I could remember her name) apparently thought I was a Idiot telling me that housekeeping was still cleaning the rooms......oh yeah at 2:25 most hotels check in is 3:00pm I wonder how many more rooms they forgot to clean, if I could give this hotel a BIG FAT ZREO! I would gladly, so if you don't want your room clean and the staff lying to you then by all means check in here. | 01
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The Westgate was a horrible experience. The room i stayed in was a dump in my view. Stains on the carpet, armchair and beadspread. desk chair broken, window filthy, fridge dirty, furniture scratched and old but, strangely the bed was quite comfortable. The bathroom wasnt clean....a very long black hair was twirled in a big loop inside the bath tub. the vent above the tub was caked with dust. wifi didnt work and it took the internet engineer 90 mins to get here to fix it. the whole place reeks of cigarette smoke and Elvis music is blaring constantly in elevators, lobby areas, restrooms and casino. food not bad. service...lousy. my cowekers had similar complaints. i will never stay in this place again. its dirty, dark and depressing. | 01
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PLEASE dont reserve here you pay for EVERYTHING literally, additional resort fees 19.99 + TAX ask what paying for.... the safe lock that i didnt even use, internet service really didnt use that either, to top that off I got all receipts before I checked out, I check my bank account and was charged 7.00, of course I called they tell me for 2 cups of coffee WTF, i say there is nothing that say there is a fee for the coffee, rep tells me its on the cup the cost is printed on the cup. I had to LOL this hotel was a joke you get what you pay for plus you get riped off by all these additonal charges. so the moral of this story is stay away, read EVERYTHING you may be charged for extra towels you might wanna ask before using. You may be charged for extra sugar please ask before you do, if you flush the toilet to many times watch out you may be charged for it. YOU will get ripped off trust me ....check everything for extra charges. I will never visit this place again. got burned once wont get burned again. lesson learned. pay for a nicer hotel and get your moneys worth, because this one wasnt at all worth it | 01
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Well I'm sorry to say my last visit at the new Westgate LVH was some what of a disappointment . I had reservation's for a handicap room and it wasn't ready so i was put in a regular room and than the heat did not work and i must have my room warm , so they put a block for the room i needed the next day , so much for VIP service , well i got the room i need BUT ! the heat in this room also did not work and to top it off the light in the restroom would not go on , right about than i was thinking what the hell , i called housekeeping and the problem was resolved ,well i went back up to the room to check on the room only to find that there was a leak in the restroom coming from the ceiling so another problem for housekeeping , what now , i know this Hotel is old but please give me a break , i love staying here I've been staying at the Hotel for about 50 yrs and have seen all the changes but its time to make some repairs , and i will return , I do enjoy eating at TJ'S Stake House and the Buffet also at the Paradise Cafe where i have some friend's . | 01
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Booked a room pretty last minute at the Westgate Las Vegas on Chase Ultimate Rewards website. Other hotels were well north of $100 a night for a busy weekend, but the UR rate was just $55 per night, so I figured midst well give it a shot. Westgate is off-strip; very close to the LV Convention Center and has a monorail stop (would be more useful if the monorail actually ran 24/7). They ended up charging a resort fee of around $20 per night, which included useless local phone calls, wifi for one device, and fitness center access (a complete rip off). \n\nWe got a Classic room in the Center Tower. The room itself was decent - pretty large in size, two double beds (wish they were queens) and a LCD TV. The bathroom felt very antiquated, but was clean. Cab rides to and from the strip on a busy Saturday night ran around $15-20 including tip. \n\nOverall, Westgate was a clean, affordable option if you just need a place to crash, and don't mind being a little removed from the action. | 01
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This place is a piece of junk! All these people want to do is sell you or upgrade you on a time share! My friend had a time share at the Flamingo Bay and they offered to take us to their new hotel and casino, formally known as the Las Vegas Hotel to take a survey. Granted the LVH is known for housing one of the most famous icons ever, Elvis Presley. Now some people, like ourselves, might take the opportunity to take the offer since they said that we would be able to visit Elvis Presley's quarters. However, after spending 4 hrs, not only did we not get to see Elvis' suite, but they also sent us to the back of the hotel to take the wrong shuttle!! It literally was a slap in the face just because we didn't end up buying, or in my friends case, upgrading her time share!! So in short words, RUN AWAY, FAR AWAY!! | 01
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Motel 6 is better. We checked in and went to our room that we reserved a week ago. ......NO BED! Yes you read that correctly NO BED! My fiance'goes downstairs to get another room. ....... it's filthy. So after 3 1/2 hours we still don't have a room. I will never ever stay here again. NEVER! I don't recommend this place to anyone no even my dog. I can't give out a negative star unless I would. | 01
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The Wesgate is straight up a scam. They have the lowest prices on all the travel sites, and then regardless of the price quoted and who you book through, they require a card at check-in, and then charge a \""Resort Fee\"" on top of whatever you agreed to pay.\n\nYou don't have to use anything - the gym, the pool, the coffee - they just charge it to EVERYBODY. I got stuck with this hotel without being able to check reviews using Priceline's \""Name Your Own Price\"" feature where they pick the hotel, so I couldn't read the reviews in advance and see that it's a scam. Once I got stuck with this racket, I read the reviews, learned about the scam, and asked them about it at check-in and check-out, and they lied to my face both times and said they weren't charging anything extra beyond the Priceline price to my card.\n\nYet they charged the $22.39 extra \""Resort Fee\"" they charge every customer, on top of the agreed upon price plus takes and fees. The owners and management should be in jail. If you get stuck here, don't take it - complain to the travel site, the BBB, the Attorney General of Nevada, and the owner David Siegel. Contest the charges with your credit card. Don't roll over and take it, or they'll just keep ripping everyone off. | 01
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The Westgate prides itself on being the location Elvis chose to stay...unfortunately when you stay there you realize all time stopped when he died and they have done nothing to improve the place since.\n\nRooms are disgusting - they smell and are pretty dirty - stains on wall to boot.\n\nIf you are looking for cheap, maybe this is the place to go but if you can afford an extra 10-15 bucks I'm pretty sure you can get a better deal.\n\nOH and a first for me while traveling, they wanted to charge you $3.50 to have a cup of coffee in the room...really? | 01
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Was stopped twice by the staff for their Time Share Scam. Came out of the elevator and was asked if we wanted a free lunch because we were a guest. Said sure and was told I would have to sit thru their seminar. No obligation, but would need to give them $20 refundable deposit. No Thank You!! Every time we went to our room we would get harassed. This made us not want to go back to the hotel when we were out on the town. They also charge a Resort Fee and for in-room coffee. | 01
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I told the salesman to go F#@k his self and walked out with out my gifts! Need I say more? He then got even ruder and I told him \"" Hey boss say one more word to me and I'm going to jail and you are going to the Hospital!\"" Don't feel bad if you fell for this.....I'm sure there is a special place in Hell for these People..... | 01
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Went to the brunch buffet last saturday. No line, which was great, but that was the best part of our experience. The brunch is now $23, no more local discount available, so $73 for our group of three for an average breakfast. For this price I would expect more variety and higher end foods, like shrimp. Champagne was included, but now the waiters pour instead of the bar they had, not a good restriction. Taking this brunch off of my places to go list. | 01
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We stayed here as it was close to the convention we were attending. The actual property was alright, just a little older. The bathrooms definitely need remodeling, and when we got to our room the heater was broken but the staff did fix it once reported. The daily cleanings didn't include a restock of the toiletries. The overall service at the restaurants and baggage claim were poor. The staff was rude and acting like you were inconveniencing them at times. The one saving grace of this place was their spa/ gym. Their staff and facilities were incredible, but unfortunately this was not the case with the rest of the hotel. The only reason I'm giving this hotel two stars is because of how exceptional the spa staff are. There are a lot of great places and service in vegas but this isn't one of them. | 01
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Well... this was the Hilton. Fyi.....\n\nSo we just checked in. Went up to the room and wanted to give my son a bath.\nHowever, before I could do that I needed to call housekeeping and have them come up and clean the bathroom! !!!!\nHair and dirt in the tub and all over the floor!\nThe bath is old and rusty. The rest of the room and the hotel is old and run down. \n\nSeeing how they now charge you a resort fee.....( Bull shit if you ask me) ...... They need to clean up their hotel and the rooms!\n\nI will try to attach photos. | 01
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If you're attending an event at the convention center, the convenience is perfect. However, the rooms are in appalling condition. My \""newly renovated room\"" had new carpet, yes, but the shower has gunky and broken tiles, my toilet was dirty, and a piece of the window broke and was taped to the window instead of fixed. I will try to attach images. | 01
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Stayed at the Westgate last month. Had a laptop and Ipad stolen from my room. The hotel provided no explanation and made no attempts to assist. This hotel is not safe. Avoid at all costs. | 01
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Went for a 90 min. presentation. Ended up spending a total of 3 hours. Was going to walk away from the gifts when the time was getting to 3 hours. Was walking out when we finally got the 2nd \""manager\"" to okay the refund of our deposit plus the $100. and gift coupon. The only positive was the gal Ana Lisa who did a wonderful presentation. \nBeware if you go to a time share presentation. | 01
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Not only is it not ok for business oriented travellers. (Connected to the convention center) 14.00 a day for internet in the room for one device, business center 2.00 minimum for computer use (on a credit card not the room) 2.50 a sheet for color prints. But the air conditioning is either cold or you put it on half and the heat blows but we have accumulated a 1/4 inch of dust in 4 days because the air filters have obviously have not been changed. All entertainment n the hotel are impersonators and have the higher end on minimum bets for the casinos. | 01
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The service and food at Westgate Las Vegas Resort & Casino is so bad that if Anthony Melchiorri from the Hotel Impossible show came there he would throw himself off the roof in utter frustration.\n\nCHECK IN: THIRD ROOM WAS NOT A CHARM\nAfter a long wait in line for one of two staff at a desk designed for a dozen staff we were told the king bed, resort level room was not available and we're were assigned a double bed room. No apology. When I said \""but we booked a king bed room.\"" The desk staff, arrogantly replied, \""Well just because you reserved a king bed it doesn't mean you get one.\"" I ask for a manager and she disappeared for a long while. \n\nShe returned to tell us we could have an \""upgrade\"" but not on the resort floor. We took it. It turned out to be a demi-suite room which you think would be nice. But no. The constant noise sounded like the room was built inside the HVAC system. No one with hearing could ever sleep there. We called the front desk again. \n\nThe put us in a \""newly remodeled\"" room. It should have been termed a \""being remodeled\"" room because it was not finished. The tub was still old and stained, the ceiling plates were missing around the sprinkler heads. The bathroom tile was unfinished. The maximum lighting in the room was DARK. It had three very low wattage lights equaling the light of about 3 candles in total. The maid was even amazed and remarked about the lack to light. The bed was comfortable and we were tired of battling for mediocrity so we took it. \n\nDAH STAFF\nNo staff member was overly friendly or helpful. When we asked directions to the conference center we got three different answers and just wandered about until we found fellow conferees. \n\nTHE RESORT LOUNGE\nThe resort lounge snack section was so poorly laid out it was funny. It seemed to be designed to encourage groping. When something ran out, the staff just exclaimed \""hruff\"" to our requests and nothing changed. \n\nTHE CREDIT CARD MYSTERY\nOne of our debit cards, which worked in the attached convention center and everywhere else in Las Vegas would not work in the Westgate. Staff just repeated \""call your bank.\""\n\nThe \""Food-like substance\""\nThe restaurant food in the hotel was horrid. Even though I had very low expectations of finding anything healthy to eat, this place managed to puncture those. In this hotel you are trapped unless you want a long walk or taxi ride for every meal. We at fruit in the lounge for every breakfast. Salads in the convention center for every lunch. \n\nFor dinner we tried the 888 Noodle House (in the Benihana). Which meant we got an $20ish (each) Chinese style meal. It was \""egg rolls\"" that tasted like fried sawdust logs. The main dish a plate of vegetables (or chicken) on rice that was so bad you would send it back if you paid $1.99 for it on a food truck. But we were prisoners of the \""resort.\"" \n\nFor another dinner we thought the Buffet would have more options. This was $25 each and worth less than 25 cents each. There was very few vegetarian option and nothing very healthy. The yams tasted like orange colored sugar. The lemonade like 1950's powdered juice. The cob of corn would have been better if it was plastic. And those same saw dust egg rolls were featured here also. They had 4 rice dishes and all but one had chicken broth in it. No creativity or competence. \n\nSUMMARY:\nThe food and service at the Westgate Las Vegas \""resort\"" and Casino says \""We just don't give a damn.\"" It was the second worst hotel experience of my life. I was a meeting planner for years and stayed it hotels in the Amazon and communist countries that were better. | 01
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I would give it no stars if I could. I was there for a 9man chinese volleyball tourney Labor Day weekend and was \""supposedly\"" guaranteed an online tournament price, but when I checked out they charged me extra and did not reverse it. I called my CC and they had talked to someone at the hotel, and was assured it would be reversed...it hasn't. The check in/check out person didn't know what was going on and I asked for a supervisor/manager but no one came out and she told me this is the charge. A few of my other friends had gotten the same charge and not sure if theirs were finally resolved or not. The Customer service was not there. So for that I wouldn't stay there again. | 01
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The Worst experience of my life!!! DONT STAY, DONT GAMBLE, DONT DO THE TIMESHARE! Horrible location off the strip and shady people working there.\nThey tell u 90 minutes... Plan on 3 hours. We went for a showing and we waited an hour in the waiting room and then they tell us our 90 minutes begins once the tour starts. But the sales people tell you 90 min from when you check in. \n\nWe didn't agree with this so we escalated to a so called \""manager\"" named LOU. She exhibited the worst customer service I've ever seen in my life. All we wanted to do was educate her that her sales people told us 90 minutes from check in, and she said \""well they should be fired\"". Wow... That's un professional. She then told us we need to honor our commitment of 90 minutes or we get nothing promised too us. Talk about shady business practices. As I spoke to her and raised my concerns, she stated if I didn't agree then we need to leave or she would call security on us. Are you serious? She then blamed her sales people for not educating us correctly but she never took ownership or offered to help. She kept looking at her phone and not at us. \n\nStay away from this place. Honestly it's the worst place around with shady business people and horrible management. They don't represent a good atmosphere and try to ensure the customer is always wrong. I'll tell anyone and everyone to NEVER stay here. | 01
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A Fun Night\nI went to see Lee Greenwood at the Westgate on 12-8-14 and thought the show was great. I'm not a great country fan but his act was first class. The Westgate also had a mechanical bull and other activities that really catered to the Rodeo crowd. Everyone seemed to be having fun | 12
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AVOID:\n*Playing money to get money\n*Timeshare Harassment \n*Renovations Expectations\n*Clean Environment\n*Walking with Dignity\n*Watching sporting events\n*Going to get what you came for=\n\nWHAT HAPPENED:\n*Playing money to get money= Got a mailer saying spend $25 get $5. I played on the reel slots and afterwards they said I only played $3, instead of the $25 I played. I came back in a few months and then did it again, but this time on the roulette slot machine, it worked 2 weeks in a row. The 3rd week it didn't and Don the slot manager totally ignored that I did it the last 2 times and just said it will not rate my play. Seems to me their machines are fixed to not acknowledge play and when you contest, they will lie.\n\n*Timeshare Harassment = they have 3 sections to harass patrons with timeshares, Westgate did make their money on it, so no brainier that if you sleep or play here you will get ambush with salesmen literally blocking all important walkways.\n\n*Renovations Expectations=...slow process and so far from the ones completed, not worth your time. Check Red Rock Casino, AWESOME.\n\n*Clean Environment= I noticed all the times I went there, there is a smell, why???\n\n*Walking with Dignity= Near the sports book, I kid you not, there is a major walkway (that is the only access), that is about 3 feet wide. Almost every time we have to maneuver or wait.\n\n*Watching sporting events= They supposedly have a good sports book area, their screens are so out of focus,look into Silverton if your interested, extremely sharp and up-close big screens\n\n*Going to get what you came for= my LAST time going there it had a cowboy theme...really? I mean what a clash of themes. You want a real environment, then go to these\nCowboys = Silverton\n20 year old = Red Rock\nMiddle Age = Caesars Palace\nKids = Circus Circus\nOld Folks = Fiesta in Henderson\nLess Pack, but a lot of punch = Sam's Town, Plaza(downtown),Silver Sevens,Primm/Whiskey Pete/Buffalo Bills, almost all stations,\n\nI'll chalk it as Westgate is trying to make as much money off at least me as possible and they don't care. Watch the owner in the documentary, he was a douche, look how he treated his wife and driver. | 01
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Ah, the Westgate! Formerly the LVH & LV Hilton. Should be renamed again to \""Same Old Toilet!\"" Rooms still smell musty, have only hard line internet & sample old drapes and furniture. This year, we check into a smoking room, asked for non-smoking, and a container of leftover Chinese food in the refrigerator that housekeeping obviously missed. They didn't even leave coffee for the morning but have a Keurig machine in the room. Our dogs kennel is cleaner. | 01
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Westgate took over. Beware of timeshare sales. \n\nThe hotel is undergoing major renovations. Room was without cable for day and a half. Service guy had great attitude. Trying his best. \n\nStay here on a deal. Casino under Hilton and LVH used to pay well. Now slots are tighter. \n\nWord to wise to Westgate: don't ruin what used to be a great hotel. | 01
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We got a good deal here so we said why not try it out. I assumed it would be a great experience but I have to say it was the worst. 5 hrs of my trip spent on this timeshare where they bug you and get a lot of people to harras you into getting one. I don't want a timeshare....thanks but no thanks. The rooms they charge you for everything.....literally everything. Water, coffee, and even to watch tv. They only offered movies and porn. I really enjoyed them having a benihanas there. It was so different from the one here in los angeles. I forgot to mention we had a Jacuzzi in our room that didn't work.....the toilet seat was not all that cleaned. Pretty gross | 01
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Sigh, I just didn't like it here. My sister has a time share so this was our first time checking it out. It's a resort in transition but it had so many problems and it might be best to reduce the rates and shut down some of the resort while they fix it (or shut it down entirely). The only thing I liked about it was that the monorail was on sight. \nHere are my concerns:\nThe greeters. I get this is also a time share place so they won't to get customers but there is a level of annoyance here that borders on harassment which is a major turnoff. \nOur greeter when we got here took us to our room and asked to have brunch with us the next day claiming he was fun. He was thirty years older than us and that didn't sound appealing. If you want to do a spiel pick people that match the clients.\nThe room was old (there was mold in the bathroom), the shower head sucked (leaky and the stream was not good) the screen of the TV was out of whack. As a time share person our greeter failed to tell us that the water and coffee and internet in the room was complimentary. The owners lounge was shut down so no perks there either. \nThe hotel itself was not appealing. All but one restaurant was shut down and the service at that diner like place was hit or miss. The casino was dead, the music streaming from the hotel was relegated to 1950s and earlier. No night life. Spa was closed. \nI couldn't figure out who the resort was appealing to. Trendy people? party people, older people, family? Not kids- nothing for them to do- there wasn't even a kids channel on the TV . Not the young and the older? Eh, go to Bellagio or the more nostalgic ones like flamingo or harrahs. \nI realize this hotel is in transition but my suggestion is to shut down the old nasty wings and fix them instead of offering them and losing future customers. Then to build your reputation offer a free two nights to the time share people and loyal customers after you have fully renovated and reimaged. get those people to experience the new westgate and spread the word to help bring in new people. The idea is that if you are so far off the strip be a spot that people feel comfortable doing things at and not always leaving to go to other resorts for everything (like the palms). As of right now, I would never go back unless for free. If you changed your image I'd wait for the reviews on yelp and trip advisor to change before venturing there again and that'd be hard to do without courting people to come. | 01
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I won a football bet at this place and when I went to go to collect, their computers were down. Oh well, it happens. So I went back a few hours later and they were still down. The guy behind the counter was kind of snarky about it and said have a nice flight home sir. Punk. I had to return home, so I had to send in my ticket via mail to get paid. It says that they will send you a check within 4-6 weeks. It's now been 11 weeks and I have been trying to call them to find out the status. Good luck. What do you think they would do if I lost $50 on a blackjack bet and said, hey--I'll be sending you the money in 4 to 6 weeks or maybe never. Some big guy would beat my ass, that's what would happen! The casinos make millions preying on peoples' unrealistic dreams and they already hold all the cards, but they still want to keep my $200? If they feel so strongly about it, keep the money, because life is too short for this nonsense. Pathetic. | 01
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Oh lord.... this place is awful! I cant even begin to explain the horrors of staying here. Never! I know its cheap but crap its not worth the money saved. Run away!! | 01
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I checked in to find a clogged toilet, dirty underwear in the bathroom, and dirty pillow sheets. I thought I checked in to the Westgate, not the SHITgate. | 01
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Check in lines very long! Recently purchased from LVH employees hitting you up to listen to sales pitch to buy in to the resort. Has potential but lacks class, efficiency and appeal given the pricey resort fee for nothing charge. Valet and Bell service lack coordination and efficiency. Sorry to say, think twice before you book. Try the Aria you won't be disappointed! | 01
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I use to love staying at this place as it is off the strip yet off but my last trip on 12/25/2014 was the worst experience ever in this place. The hotel is now falling apart with bathroom lights not working and shower tab running through out the night. After calling 3 times and no show from house keeping, I gave up and cut my trip short at this place. I use to love staying here but will never stay here again!! | 01
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It's like all time shares. Don't even ask anyone for directions inside the \""hotel\"" (is this a hotel still? I can't even tell) the toll you pay for making eye contact with any employee is an invitation to a timeshare meeting. \n\nAhhhhhhhhhhhh! \n\nI wish it was still all Star Trek themed :( | 01
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If I could give minus stars I would. Probably the worst run hotel I've ever stayed in. Service is beyond slow and unfriendly. Buffet was horrible. No hot water. Room not set up as promised by front desk. I could go on and on. STAY AWAY | 01
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Checked in Tuesday room wasn't ready was sent to another room for 2 hrs then placed in our room. During our stay we didn't receive any housekeeping not towels had trash overflowing! Called front desk took them 2 hrs to bring towels and empty trash! Not pleased with the service at all! | 01
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My first visit was last December 2013, really enjoyed the casino slots, great waitress service while playing, got deals to come back twice during summer and nice amounts to play on and free buffet and even a free show. Got another deal, not as good as LVH offered but did come back just a few days ago, December 27th 2014 and like so many other reviews, I have to agree with a lot of what they are saying. Granted, I guess this whole timeshare resort thing might make things different later on but in the meantime, the annoyance of the greeters for the darn timeshare was a big turnoff this trip. \n\nThe slot machines were not in abundance to begin with when LVH, but it was good enough, however, this trip, several machines were taken out, pretty skimpy now, not many choices. Table games took over and I am not a table player so who knows, maybe this will work but while playing slots, had to listen to construction going on for this International Bar they were madly trying to get built probably for New Years Eve, but all the dust and whatnot from them working all night hours did a number on my allergies, air ventilation not good at all in there like other casinos I have been in. \n\nNot many cocktail waitresses coming around either while playing, was way better before when it was LVH.\n\nAnd this was the worst thing, after telling friends who had never stayed there how good the buffet was, I was so disappointed in how the buffet changed. It was still good and we got it free BUT it was way better before, more great choices and now just mediocre in my opinion AND no more free beer or wine with your dinner which was a great idea especially since this hotel is still looking old. Until it gets completely done, I really think making people pay this resort fee is not ok at all. \n\nI hope they put new soundproof connecting doors in the rooms because my husband didn't sleep at all first night nor did our friends because you can hear people next to you thru that door. Bed was ok, not that comfy, better in other rooms we got there before. Our friends also were given a room that was not clean at all so they had to move but then due to the partiers next door to them who were so loud and security didn't seem to want to take care of, they moved at 2:00 am to yet another room. Second night they called for extra blanket and it took a good 45 minutes or so to get it. \n\nI have stayed at Treasure Island many times and was starting to be ok with LVH and liking it, but I have to say it doesn't even compare to TI now and at TI, I can go across street to other hotels/casinos much easier and the rooms and beds are the best. \n\nPlease bring the old buffet back Westgate and maybe have some kiosks again like LVH did giving you some freebies, like coffee or something. \n\nI will hope that it gets better but this timeshare pushing stuff really does turn me off so would have to be really good deals to get me back. | 01
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Do not stay here! Will ruin your entire vacation! Customer service is unprofessional and sucks.. They do not care about their guests! Their hot water and heaters do not work and their room service doesn't either.. We had to call them twice for house keeping to clean our room and we called 4 times and complained about hot water and heater and they still didn't send anyone up to our room to fix it even though they said they'll send someone over each time we called.. I ended up going downstairs myself and complaining so that they can finally send someone up to our room.. It took them 30 minutes so send a bell man for luggage and their rooms are run down! I will never stay here again! | 01
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We came here for the New Years party and stayed from December 31 through January 2. During the three days we stayed the hotel ran out of hot water so we had to take a cold shower. The hotel comped us with a lousy buffet meal. On January 2nd we left the hotel at noon. When we came back at 9:30pm the room was not cleaned. We are not coming back here even though the manager gave us two free nights for the next trip to Las Vegas | 01
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The lobby area definitely looked beautiful but the lack of customer service and room condition brought the impression down tremendously. For starters, the shower drain was clogged. Then the shower pressure was VERY slow, like practically dripping. Then, we had leftover food from Benihana that we needed to heat up to eat and when I called the front to ask for a microwave the lady rudely said there's NOT EVEN ONE microwave in the entire hotel for guests to use. Like.. Seriously?! How is that even possible?? Oh, then we called papa johns for pizza one night and were told that papa johns isn't allowed on westgate property. Cmon people. Settle your differences so guests can have the convenience we pay for. | 01
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From the moment we entered the lobby the Westgate nightmare began. The line to check into our room was a hour wait. After standing in line for just over a hour we headed up to our room to find a king size bed for 4 people. When I called down to the front desk to let them know we had paid for an upgraded room and there were 4 people and one bed the front desk staff was curt and not interested in providing any help other than sending someone up to the room with a key for another room. No one offered to help move our luggage or give us directions to our new room. When we made the long trek to our room we opened the door and found our room less than desirable. The room was small, dusty, dingy and stunk. There was painter's tape left on the ceiling, the paint to the bathroom door was peeling off....I could go on and on about the horrible conditions of this hotel. I will spare you and advise to stay away from this establishment at all costs. There are much cleaner places to stay in Vegas that do not mislead you or mistreat you. This hotel needs much help. The other negative reviews I have read are spot on! | 01
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I found a employee holiday deal for $48 per night on line, I made reservation and receive a confirmation, a week before my trip, I called the resort to confirm it, they told me that i reserved the room thru the 3rd party on line, they couldn't help me, I had to contact on line company, I went to the West Gate Resort website and didn't know how did it re-route to other web site.\n\nAt the time of check in, I was up grade to JR. suite without additional charge, I reconfirmed it with the staff inside the VIP lounge, she said yes, free upgrade, BUT when I checked out, they charged $55 upgrade fee PER NIGHT, I argrued with the staff, she said that I requested it, there was nothing she could do to help me since this reservation was online, I spend 20 minutes in the VIP lounge, there was no manager in at that time, I could not do anything but paid it, they already charged my credit card. FOR THE RATE, it wasn't worth the time and hustle to deal with this when you are on vacation... Yu want to enjoy your vacation,\n\n, you can get a better rate or same rate for some hotels on strip, this way you don't have to drive and deal with the traffic | 01
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DO NOT DO THE TIMESHARE PRESENTATION!! We were offered $100 each in gambling money + a free buffet each for attending. It went an HOUR longer than they said, the buffet was a crappy snack, the gambling money was only for tables and they take it away even if you win! \nOur room was just okay, even though they said it was a \""free upgrade\"". Yes the room was large but it wasn't very nice. The room was shabby and worn out, had low water pressure, bad heat, and hard beds. The cleaning lady walked in on us without even knocking first. The buffet was closed at 4:00 pm so we ate at Sid's Place Restaurant where we were served cold chicken noodle soup, a well done burger (which we ordered medium), and cold french fries. One pro was that the monorail has a stop at the Westgate and that was convenient. Might or might not stay here again depending on the price. | 01
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They send us information to stay there with discounts. We call and they said they made a mistake so the flyer we got was not valid for superbowl weekend but it did not say any changes. They said it was there mistake. This is the second time I have written something negative about this place. Really | 01
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This place was alright when it was a hilton property, now it's beyond horrible!! Had to switch rooms three times due to smell and no AC !! Don't even think about staying here. Horrible !!! | 01
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I'm so glad that there is a new location by this area! Cafe rio is a great Mexican restaurant at a pretty reasonable price. This is not an authentic Mexican restaurant but the food is still delicious. They are well known for their sweet pork and their enchilada style burrito. I would recommend to try the salad or the burrito although you won't be disappointed with anything you order here | 12
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Food is good but service is terrible, we are party of two and we get only one napkin cuz they don't have to many, only a few left, really?, they prepare the food the way they wanted no the way I want like the guacamole outside the burrito not inside like I want, plus they cover the outside with guacamole, bad experience | 01
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I was so happy cafe rio was in summerlin. First day I go there with my son and the girls for my order all wrong. Kids quesadilla and a salad but ok first week opening I figured they are new but the one girl who finishes the orders before the cashier has the worst attitude ever!!!!!! I love the food so I come again a few weeks later. Same girl same stink attitude!! Cashier was rude too. So I love the food but I'll never come here again. | 01
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Quick and easy pick up. A new location so new employees but over all the same food as all other locations. I love the Chicken Salads. | 12
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We almost didn't go due to a couple of bad reviews but decided to check it out for ourselves. Glad we did. Greeted with a friendly smile by girl doing clean up. Waited on by friendly server who made our orders neatly and promptly. The other folks behind counter quickly responded to our special requests with a smile. We ordered nachos and the whole crew broke out in a short rendition of 'Nacho Man'. Fun, friendly, clean atmosphere. Very good food, just like the CR on Centennial. Looks like this location has cleaned up their act. Perhaps those who wrote the bad reviews will give them another try after all and rescind them. | 12
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So third try, not a charm. Everytime I have tried the Summerlin location the service is horrible. Today I was the only person in line and it was like I was bothering them with my basic order as they hurried me along not listening to anything I ordered. By the way besides the employee making my food every employee behind the counter were on their cell phones. The portions may be big but the flavor it's blah..... | 01
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Do not call head they freget about your order. But food is go. But service suck I got there order was not field and wait 1:45 to fill it. I should of got in line it would of been faster. Next time I will go to the one on Sahara. That never happen to me at that location. | 01
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Kinda grossed out tonight normally love this place but the expo tonight was wearing gloves then Used cleaning product to wipe down the counter still with her gloves on and when a guy and his daughter ordered there food she wiped her hands with the dirty rag and made there quesadillas and tacos!! Super gross gloves are meant to be worn and once you touch chemicals or a dirty rag you should change them before going back to touch the food. This is stuff you should already know when working in a restaurant aren't you required to have a health card !!! Because this is a question on there! Management needs to have a talk with there staff about health because if someone were to get sick it could be bad. And to top it all off when I got home to eat my burrito the meat (Asada) was burnt. I won't be back here for a while. Disappointed.. | 01
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Steak burrito, enchilada style was excellent!\nI got mine with the cilantro rice, black beans, steak, and hot sauce.\nEven though I got their hottest hot sauce it didn't seem spicy at all.\nThey put the enchilada sauce and cheese on top then send it through a little conveyor belt oven that toasts the top beautifully!\nA little lettuce and pico on the side... yummy! | 12
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This location needs work. The food line is a cluster, they are all over the place. You need to watch them because they forget things. Soup was cold, tortilla was cold. They have 3 different kinds of tea and they were all empty! Annoying. I keep thinking they will get better but im disappointed every time. | 01
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Cafe Rio is one of my favorite place(s)\nThe workers all have a happy face\nGet your butt into that line\nLook up and you'll see some fresh limes\nCheck out the menu is has a lot of food\nAll of which is super good\nI always order the fire grilled chicken (salad)\nThe reason why is cuz it's bitchen\nFresh tortilla, tender chicken, salad, and some beans\nThat meal right there is fit for a Queen\nI top it with some creamy cilantro\nAnd always ask them for extra que-eso\n\nOk, this is a new Cafe Rio and it's semi close to my house. I legit love it, and will carb out on their fresh tortillas any day! I'm loyal to the fire grilled chicken salad (+1$ for grilled chicken) it's topped with your choice of beans and rice, chicken, salad, tortilla strips, queso, and cilantro with a side of guac. I get it sans pico though. \n\nAll of the items on the menu are delicious, their steak is never over cook, nor is the fire grilled chicken. Most of them items can be ordered \""wet\"" but I never opt for that.\n\nThey have a variety of drinks including horchata, jamaica, and mint teas as well as the fountain drinks.\n\nI really like the customer service here, the workers are all super nice even when gringas make a big deal over not having green sauce ready THAT MINUTE. Lort forbid they had to wait 3 minutes. HMPF.\n\nAnywho, I got some bogo coupons (Rare!) so I def utilized them!!\n\nI love you CR!\n\nYay! | 12
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The food was just really bad. The onion rings might have been good if the breading weren't cold and mushy. The \""Grilled\"" hot dog had the taste and texture of boiled wiener. It was actually cold in the center. The buns were room temperature. This place makes me miss Indulge Burger even more. I would never eat here again. | 01
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Really good burger and fries. I thought the burger was a little small, but very good. I got a sample of the seasonal beer before committing. I really liked it as well. Service was excellent. The young woman at the checkout checked on us later to make sure everything was good. I will probably be back. | 12
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I stopped by for a quick bite to eat. I ordered the \""Big Big Burger\"" and a create your own chocolate custard with brownies, marshmallow, whipped cream and oreo cookies. \n\nThe burger was cooked and in my hands within 10 minutes of ordering it.The difference in the burger between any other place and this place is that Burger N Fries makes theirs from all natural grass fed beef. In case your wondering, you can taste a difference. Instead of having no taste and being overcooked, the burgers served here are full of juice and are perfectly cooked. \n\nThe custard ice cream was quite the shake! \n\nI was happy to see that the restaurant including the bathrooms were VERY clean. This is something this restaurant does extremely well. \n\nThe service was pretty good. I think they could improve a little on more interactions with the customers. For example, it would be good to greet the customer when he/she enters the restaurant and leaves. The water cups were pretty small. I would like to see them make the change to a larger cup so that the customer doesn't have to get up and refill their drink after every 3-4 sips. \n\nOther than that, they have made some improvements since the last time I visited. Keep up the hard work. | 12
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I had high hopes after seeing a new burger with natural beef open up. There is some decent options to customize a burger, but with dietary restrictions it seems more like a burden asking questions about what's in certain sauces. Also the burger is very small. Literally like a large slider. I don't know if it even qualified as a quarter pound burger. If the meat didn't have a great taste it would have resulted in a 1 star. I hope they can turn things around, staff be happy to serve, and the burger size increase dramatically. | 01
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Nice location... food disappointing. Nice sunny corner location with sliding doors for an open air feel on a nice day. Very friendly staff though I noticed they had trouble keeping track of customer orders (need a numbering system). Everything was served quickly and hot.\nI had a double mushroom burger with fries and a drink. Not much taste to the undersized burger and the fries were just OK. I wanted to like this place... but taste comes first and it just wasn't up to par with the cost... guess I'll stick to less \""natural\"" offerings for now. | 01
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We decided to place an order and then go pick it up. The service was SLOW and DISORGANIZED. We paid for one hot dog (the smallest hot dog I have ever seen) and 4 burger (again they were very tiny and they only gave us 3). When we got home, lo and behold, they forgot the rest of the order. We also ordered a large fries and a large Onion Ring When we placed the order the sales person told us that the larges would feed 2 very hungry people and 3 so- so hungry people. So the large order of onion rings turned out to be 5 rings. Taste was so-so. Nothing to write home about. When I called and told them they did pack our 4th burger, the response on the other end was \""so do want to come back and get it\""? No actually we won't be back. | 01
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Style over substance. This restaurant has a lot of polish to it but it's missing a lot of details that would make it more enjoyable for the diner.\n\nThe menu is printed on a 6' tall mirror as you walk in. It's not easy to read the menu especially when the mirror is reflecting a dark background, like dark clothes that you're wearing. I went safe and just ordered the All American Burger and shared a large fries with Parmesan and herbs. Also ordered an iced tea.\n\nI was bummed that there weren't burger patty options on the menu, like bison, buffalo, turkey, etc. (If they were there I couldn't see them - see paragraph #2)\n\nWhen you get to the register to order, you do get a nice warm greeting and friendly service. However, you can't see the menu anymore and it's a bit frustrating. They have two monitors on the back wall showing random product images but those images don't seem relevant or captivating, and even seem washed out from either poor monitors or poor photography. I think they'd be better served by having menu panels where customers are used to seeing them vs. a picture of ripe tomatoes.\n\nI went to get my iced tea and found that they use Coke's bag-in-box Gold Leaf tea. So, it's \""natural\"" burgers and \""formerly natural\"" iced tea. I don't drink soda and I like good iced tea so I am dismayed when restaurants choose bag-in-box tea products vs one of the many quality fresh brewed products that are out there.\n\nThe burgers and fries came out in a timely manner with friendly service. The food was delivered on half sheet pans - one for my friend's hot dog (which was in a small paper tray), one for the fries, one for my burger. \n\nThe burger is tiny, like McD's Quarter Pounder sized. I'm not looking for a huge burger but this little 4\"" bun looked even worse sitting on the acreage of an otherwise empty half sheet pan. The presentation was awful. The burger did taste good but for the size it was more like a $4 burger especially since it doesn't include a side of fries. The fries were good and worth ordering again.\n\nI want to like the place. It's nice with the open garage doors, the Big Ass Fan on the ceiling, the friendly service. But it seems that they put their money on the glitz of the project vs. on things that make dining better, and easier. | 01
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This Environmentally conscious upbeat modern restaurant serves great tasting burgers w/ fresh all-natural ingredients as well as crispy and tasty fries. The small order is plenty to fill you up.\n\nCheck out the cool \""Big Ass fan\"" and the recycled chairs! They highlight the efforts that this business promotes to protect the environment. The open sliding doors around the restaurant during the nice cool weather, gives you a nice breeze while keeping the dining area open and inviting.\n\nAll of the food looks as good as the pictures on the monitors behind the registers. We appreciated the sampling of the Cows (flavored floats). You'll like them, I guarantee it.\n\nOn my visit, I ordered the Arizona burger which is a burger with a Serrano pepper cooked into the beef, and topped with two deep fried Serrano peppers and Chipotle Aioli made this burger one to try! Thanks Valerie for your perfect service. You and Burger N Fries need more stars. This place is one of the best places I've been in a long time.\n\n-Christian | 12
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I had the pleasure of trying Burger n Fries yesterday. Since the products are all fresh and natural, I loved eating all that I ordered. It's hard to find onion rings like these and I enjoyed eating every single one. | 12
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I decided to give this place a try because I received a flyer with coupons in the mail. The flyer advertised that they deliver and that was the selling point.\n\nThe girl who answered the phone wasn't friendly. She sounded bored and aggravated.\n\nI missed some calls n texts while I was busy because the delivery girl couldn't find my apartment. I didn't even know until after the delivery. I'm not sure how long she spent looking, but she didn't say a word and seemed pissed. Also, my food was cold and the fries weren't even edible. I feel bad about the inconvenience of not being able to find my place, but seems odd since it has never been an issue before.\n\nThe burger was okay. Kinda plain and pretty small. The fries might have been better hot, but just seemed okay as well. The custard was alright, but just not blended that well. I'd rather just make the drive to Smashburger if I'm craving a burger n fries. | 01
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As you may be able to tell from my other reviews, Indulge closing sent me into a deep, that-was-my-favorite-place-ever depression. I just wanted to know WHY and was left without any answers, like my boyfriend had just broken up with me and not given me any closure. I had never had a burger so delicious. Every place I go is measured against Indulge, and no one ever stacks up. When I saw this place opening, the font felt familiar and my conspiracy theories kicked in. Maybe my beloved Indulge was opening up under a new name. I have since been assured that is not at all the case (more tears). We finally got over there to try Burgers N Fries tonight.\n\nI love the doors (saw that someone didn't like those) and the open feeling. The menu on the mirror is a bit hard to read, but I know what I want so no biggie. We ordered and everyone was very nice. The food came really fast and the girls came by our table a bunch and were SUPER nice. Now....to the big moment...the burger was GREAT. I hate overly complicated burgers or burgers that taste like they were cooked at home. This was neither - it was just good, basic and delish. If I were to say Indulge burgers were 9.5, this burger was an 8.75 or 9. The closest I have been able to find since Indulge closed. I will say maybe the cheese slices could be a bit thicker, maybe a tiny bit more cheese. Anyhow, I actually LOVED that it wasn't this massive thick burger. I can't eat all that anyhow (and really, shouldn't we all stick to smaller portions my fellow Americans?). The men can get the double if they need it. \n\nThe fries were good and the shake was great (maybe a tiny bit too thick which sometimes can make it not as cold as I'd like). I love custard, mmm! \n\nOur meal for two people came to about $30, which did kind of feel over-priced. But, knowing this is the closest I have been able to get to my fave burger, I am willing to pay it! \n\nOne thing I will add specific to other reviews about natural beef. It is a HUGE deal, and I will ONLY eat at places with natural/grass fed beef. If you don't care, you should. \n\nI hope they make it, don't be the second to break my heart (stomach)! \n\nPS I am still wondering why my boyfriend Indulge broke up with me. WTF happened to them? I thought things were going so great with us. ;) | 12
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Really overpriced, 6 or 7$ for 4 gyozas made of beans. Took over an hour to be seated even with a reservation. Ran out of 2 of our dishes and didn't even bother to tell us. Took over 50 minutes to bring our food. | 01
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Went to kyozon for the first time for my friends' birthday party and her reservations were at 8pm but they didn't have our table ready until 8:30pm. I mean, if we were to have reservations at the restaurant, the least they could do is tell us 8:30pm instead of making us wait. Service was definitely slow and could have been a little faster. \n\nThe food was decent, it was nothing special. I ordered the sobe sushi roll (honestly, I've had better sushi), and the chicken pad Thai (not too bad). What I liked most about the restaurant is the ambiance and the decor. It looked very traditional Japanese style restaurant. Other than that, nothing too special. \n\nSomeone should also ask about the kaiten belt. So this is the belt that you can grab sushi off and then they charge you afterwards depending on the color of the plate and how many plates. I didn't have their kaiten belt, but I did ask a waitress about the belt and how they ensure the food safe of the food (so that it's not just rotating around for hours without a customer grabbing it) and she had no idea and made up some reason that did not make sense. | 01
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Went for lunch on a Saturday afternoon and the place was near empty. Sat upstairs in a booth by the Kaiser belt. Was told it was $17 per person for all you can eat sushi plus a la care items. The food on the belt was good - not great - but found the food pretty boring and unimaginative. I know it's just sushi, but they didn't have a lot of variety. I would not return. | 01
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Probably one of the worst restaurants in downtown Montreal. The decor however is exquisite however once you absorb the following the sushi is far from worth the $. Unlike other all, you can eat restaurant, Kyozon's hard to explain menu makes it a hassle for any consumer to appreciate its experience. The lack of training from its staff and inattentive customer service saddens me especially with the upscale d\u00e9cor. Extremely pricey for the few selections of sushi available (avg. price of 3.25 $ sushi). In my personally opinion, the marketing team in this restaurant lacks the understanding of a consumer and seems to try to confuse its consumers instead of understanding them. Despite the negative experience, Kyozon is still new and still has chance to redeem themselves however, I for one will not be going back to this restaurant nor will I refer it. Best of luck | 01
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Our personal experience with this pediatricians office was bittersweet. Prepare yourself, this is gonna be a long review!\n\nI gave birth to our daughter last year in September, and the pediatrician that saw her and checked up on us while we were in the hospital was absolutely amazing, She belonged to this practice, so we just followed her there to continue seeing her.\n\nUnfortunately, this office was not nearly as amazing as our pediatrician. As with all newborn visits, we were going frequently for about five months. We made five visits total, and each visit was a below average experience. The ONLY reason we stuck it out as long as we did was for the pediatrician.\n\nFirst, the look and feel. The lobby is small, outdated, and very uncomfortable. The majority of the chairs were the little kindergarten desk chairs, and they littered the open space in a messy and unorganized manner. We had to climb over a number of obstacles just to get to an open seat where we felt somewhat comfortable. From the T.V. to the mural on the wall, everything was so old looking. Even the magazines were outdated, by months. I always felt very uncomfortable and out of place, as if I was sitting in a home where I was unwelcome.\n\nSecond, the cleanliness. My goodness, this place was not up to par with my expectations of cleanliness for pediatricians. The lobby always had some sort of trash on the few side tables that were available. I could let that go if it weren't for the rooms. The one place I would expect thorough cleanliness is the examination rooms. Every time we waited in the room, I could not WAIT to get my daughter out of there! In our short time there, we saw leftover, half eaten candy, crumpled up paper towels, dried up spills, and even a stray diaper that somehow didn't make it into the trash bin. Gross!\n\nThird, the office staff. On almost every visit, they were rude, unorganized, and quite honestly lazy. They oozed a \""I have better things to do\"" attitude. They never kept the lobby clean, and the movies on the T.V. were almost always stuck on the title menu. They couldn't even pay attention to that! Their lack of attention to detail and their awful attitudes always had me leaving in a bad mood.\n\nFourth, the waiting. We waited for at least 45 minutes every time, despite being 10-15 minutes early. I understand falling behind in appointments, but waiting this long every single time and seeing patients who came in well after us getting called before we did was not cool. And even once we got in the room, we waited for AT LEAST another 30 minutes before finally seeing our doctor. Just waiting was exhausting in itself, especially with a newborn.\n\nFinally, the straw that broke the camel's back. On my last visit, I literally waited for an hour and a half before finally getting into the back. The only reason I waited so long was because the office staff said my daughter was due for vaccinations, and I had already paid my co-pay. When I finally got a room (which had a lollipop stick stuck to the exam bed) I waited for another half hour before I finally grabbed someone from outside our room in the hallway and asked them how much longer our doctor would be. She had no idea. I told her we were just here for vaccinations. She checked our paperwork and told me that according to our chart, my daughter was not getting shots that day. That was it! I gathered my things, strapped my daughter back in her carseat, and just walked out of our room. As busy as the traffic in the hallway was, no one noticed. I kindly told the front desk that I had been waiting over two hours with no sight of my doctor and I was given a \""that's too bad\"" half-ass apology. I never went back.\n\nWhile our pediatrician was awesome, she alone did not make up for the awful experiences we had every single time we went in for my daughter's check ups. I originally started this review with two stars, think one star might be too harsh. But after re-living everything and writing it all down, I know that one star definitely describes our experience with this place. | 01
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Not happy with my experience here. First of all everyone in the front office was... Useless. I had to repeat myself to the lady on the phone about 17 times. The doctor we saw in the hospital (Maxcy) wasn't personable at all. Their hold information stated \""our physicians will not be accepting patients who will not be vaccinated\"" when I asked the front desk staff what this meant she said \""it depends on the doctor\"" hmm.. Ok... I should have just gone somewhere else at this point, we aren't withholding vaccines but we are delaying them... And if you make a statement like \""our physicians will not accept...\"" You should probably know the details. We sat in their FILTHY waiting room for 25 minutes past our appointment time after being told to check in 25 minutes early for 5 minutes of paperwork. When we finally got back for our appointment and I discussed the immunization thing with the doctor (hep B specifically- why it isn't just given later in life since most infants aren't at high risk) she said \""well sometimes people never bring their kids in for checkups so you have to catch them as soon as they are born to vaccinate them\""... THAT IS NOT A GOOD REASON FOR ANYTHING. At this point I was over it. I didn't want to go through the hassle of finding another pediatrician but this place is a joke. Will never use them again. | 01
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Robert helped me out with a burnt out headlight at midnight. I was SOL and he really helped me out way outside business hours. Will use his services again! | 12
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Ho boy, I was excited for a ramen specialty shop to finally open in Chubana. This restaurant did a superb job in crushing all my ramen dreams. \n\nFirst off, the neophyte employees don't seem to understand how ramen refills work. First off, you can only order extra noodles during your order. Instead of putting the noodles in an empty bowl, they just add it into your ramen when it's made. \n\nIf working on a Monday had a flavor, it would taste like the noodles and broth served here. The noodles tasted fairly mundane and the broth itself was bland. What surprised me was that the Curry chicken ramen I ordered was done Chinese-style rather than Japanese style. What this means is that the chicken in the ramen had bones, so it was fairly annoying randomly biting into bones while I ate my food. Also, the flavor of the broth didn't really resemble Japanese curry; it seems that they tossed some hot spices in the hopes that we wouldn't recognize that it's not Japanese curry. \n\nAlso, I was surprised by the rave/trance music playing in the background... I'm no fan of this sort of music, but I honestly wonder if the owners did some sort of market analysis and found out what UIUC students like listening to. It wasn't even good rave music either. They had a rave version of Justin Bieber's \""Baby.\"" I don't really have anything against him, but I do question the music selection here. \n\nNot only was stomach absolutely pissed at what I had subjected it to, my wallet was equally furious as well. The ramen bowls cost around $11 each (they normally cost $7-$8 at other places). But when you're the only ramen specialty shop in town, I suppose you can charge whatever you want. | 01
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Pretty disappointing, honestly.\n\nI've been eagerly waiting for my first try at Koto Ramen since I spotted the place under interior decoration early in summer. When I actually went there, it was like my ramen dreams shattered. \n\nI have to admit that I'm not an expert in Japanese ramen, but ramen at Koto is not what I wanted. I ordered miso ramen with pork. The broth was kind of like a universal broth with miso paste dissolved. I keep saying to myself \""no they won't charge $9.99 for that kind of inferior mixture\"", until a block of undissolved miso paste sickened me.\n\nThe standard bowl comes with pretty little noodle, three slices of very thin pork, half a well-done cook egg, and some spare bean sprout and corn kernels. I'd say that they overcharge it way too much.\n\nCustomers are responsible to take used tableware to a tray, but wiping the tables clean should be taken care of by attendants. I arrived at 5pm, definitely not rush hour, but the table was sticky and greasy. | 01
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I have scoured the world in search of sublime authentic ramen, which has landed me in countries around the world and especially at ramen's heart of origin, Japan. \n\nSubjectively, Koto should receive no stars for its improper use of ingredients, a lackadaisical preparation process and poor value. Objectively however, Champaign Urbana is not a destination of culinary paradise either.\n\nTo provide an assessment of Koto with a point of reference of world class ramen is unfair. So on the standards of Champaign savor, measured to the likes of Chipotle, Cravings, Bangkok Thai, Torticas and the much heralded McDonalds, Koto should be correctly placed at a 1.5 rating. It is rounded up to 2 as a gesture of good will. \n\nPros\n+ Effort for attempting to replicate authentic ramen in Cornfield, Illinois\n+ Clean environment, refreshing decor\n+ Reasonable menu\n\nCons\n\n- A futile attempt at ramen replication, ironically due to the lack of effort\n- Cheap ingredients\n- Does not offer Tonkotsu broth (an important soup base in ramen derieved from pork bones and fat)\n\nMy order and assessment: Shoyu (Soy sauce) Pork Ramen\n\nThe core of ramen lies within two primary aspects, the broth and a wheat based ramen noodle. \n\nBroth is characterized by two types. The first is a lighter broth such as soy sauce. It acts as a secondary flavor to amplify the inherent taste of other ingredients used. Normally lighter broths are quite refreshing and also providing a sensation of warmness to the dish. The second is a rich broth such as Tonkotsu. It requires a lengthy preparation process as it aims to release every fraction of flavor from its soup ingredients which involves the boiling of pork bones and fat for multiple hours. This results in a broth that is rich, pungent but not overwhelming. \n\nWhat I was given instead of standard Shoyu was a cheap chicken broth that was grease ridden and no different to a 30 cent chicken soup from K-Mart. It was edible, just barely. It was not ramen broth...it was chicken soup. Cheap chicken soup. \n\nRamen noodles are the second core of a ramen bowl. To highlight the importance of the noodle, the term \""ramen\"" itself translates literally to \""pulled noodle\"". This is a noodle dish and for obvious reasons the noodle component is imperative. \n\nKoto however resorted to using a prepackaged thin ramen variant with an overwhelming egg flavor, and a lingering vile unidentifiable aftertaste. It is acceptable to use prepackaged noodles as fresh ramen production is understandably difficult, however Koto's parsimonious noodle selection was absolutely unforgivable. It was not a far step away from our beloved Maruchan, less than 20 cents a pack, in this $11 bowl of ramen atrocity. \n\nThe pork topping was laughable. It was slices of unseasoned half cooked pork, overcooked using a blow torch (literally) and over-overcooked when sitting in the warm broth. Not much to add to lederstreifen and broken jaws. \n\nI have the full capacity to afford a $11 ramen bowl, but given the criminally low quality of ingredients used in this bowl of horror, my visit was outright robbery. \n\nThen again this is Champaign, so a very generous two stars to Koto. | 01
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I'll be the first to admit that I know very little about authentic ramen. None, actually. However, I do have the good fortune of possessing taste buds, a feature that I would have gladly seen diminished during my trip to Koto Ramen.\n\nWorking on campus right across the street, I'm always interested when a new lunch option opens up. After my initial disappointment about the latest offering being yet another noodle & rice type of place, I decided to check it out.\n\nFirst, owing to my acknowledged ignorance about the menu and genre, I asked the order taker/cashier what he might suggest. \""Order whatever you like,\"" was the ever-so-helpful reply. I doubled back with, \""What do most people order?\"" thinking you can't really dodge that one. Miso, he said. So I ordered the pork miso ramen to go.\n\nI nestled up at the counter, overlooking the glass-front prep/kitchen area. Reminded me of Shakey's pizza where you could watch the dough fly and toppings scatter. And then I noticed something that really caught my eye. A woman worker pulled out these little gray strips of meat, laid them out on a baking sheet, then pulled out a blowtorch and started giving them the flame. I've since learned that this is a Japanese technique that calls for searing the fat with high heat. Not sure her technique was, um...valid.\n\nThe result was absolutely disgusting. The ramen itself might have at one time been palatable (no better than the $.19 cent County Market variety, though) but instead the entire \""dish\"" was infused with the distinct flavor of propane. I was sick to my stomach for the rest of the day.\n\nOh, and it was $11 for this disappointment. Don't waste your time or money. | 01
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My friend and I got a miso ramen and curry ramen. I tried both of them and I have to say that the curry ramen tastes just like you add some cheap curry powder into miso ramen, it was extremely salty and greasy. And chickens in these ramen were just like you throw frozen chickens right into boiled water, they taste like trashy potatoes. Come here if wanna try something much more expensive but worse than Instant noodle. | 01
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Since I have lived in Japan for some tinr, I am rather picky about my ramen. \n\nFirst of all, this place does not offer japanese ramen, even their shoyu broth is.. simply shoyu (soy sauce) and broth.. whereas real japanese shoyu broth is much more than that. I'm Chinese despite my wife being Japanese, so I have nothing against them... but I just want to point out that their ramen is Chinese Japanese fusion. The taste was so so, I had the braised beef topping. \n\nAlthough customer service was good, food is so so, and price is kind of on the high end for noodles. | 01
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First of all, a store that is advertised as a Ramen store should at least be using real Ramen noodles. Instead, they committed the biggest food crime by substituting the more expensive Ramen noodles with Chinese lo mein noodles. To make it worse, the broth is basically hot water with tons of MSG. The pork tastes like dry cardboard and it seems that the chef do not even know how to properly cut a meat. The egg is over boiled and even the mushroom used are the ones used for the actual lo mein dish. The worst crime is to actually having the audacity to charge $9 for a \""lo mein soup\"".\n\nI would recommend not supporting a dishonest business that tries to trick the customers. Basically, if you are looking for some decent Ramen, AVOID this place at all costs! | 01
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I've never really hit up the Ramen scene yet, even though it seems to be taking over everywhere. This place was brand new to town, Sakanaya has been around a while, but decided to give this place a try at a friend's request.\n\nFirst of all, having no exposure to the ramen scene, I expected to walk in and find prices for food to be 4 or 5 dollars for a bowl of ramen. After all, you can get a cup ramen for 25 cents, so a reasonable upcharge on upscaling a cheap food item, I was thinking 4 or 5 dollars. So as you can imagine, walking in and seeing prices in excess of $12 or $13 dollars sort of took me by surprise. I almost decided to leave right there seeing as dinner for two was going to set me back 30 dollars with tip, and 30 dollars for ramen? Chipotle or Five Guys would be a better investment, value to deliciousness ratio.\n\nStill, this being my first exposure to ramen, I guess it was educating to find out that everyone is upcharging this much. I don't know what the possible overhead could be on some of these items. A simple bowl of ramen in excess of 10 dollars... there had better be a side of cucumber salad, a 6 piece California maki, and some green tea included or something, alas no... it was just the ramen.\n\nSo on the merits of value, this places gets a 3/10. I don't feel as ripped off as when I go to a tapas place, or go to GT Fish and Oyster in Chicago (where I feel as though they take my money, my clothes, my dignity, and my self respect, and in return, they give me two oysters that taste like freezer burn thawed dressed up snot balls). But if this is to be a regular joint for me to visit, value's gotta be upwards of a 7 or 8 out of 10 value. And in today's economy, I'd argue it's that simple. Keep it affordable, and I'll continue to come around. \n\nMy wife got the kalbi ramen, good choice. I decided to make myself feel less ripped off and went for something simple, chicken teriyaki, to see how this place would spin a beloved classic. \n\nMy wife's ramen was actually pretty dang good. Some insider information has informed me that the cooks have been doing it for 3+ decades, and know what they are doing. Ramen noodles are of the highest quality, and the broth is not overly seasoned needlessly. \n\nWhat surprised me the most was the quality of the kalbi she had. It wasn't garbage meat that you pick up in the \""unknown meat\"" section of the super market, but it was a high quality melt in your mouth giant piece of kalbi. Really good. The additional fixings in her ramen were less than remarkable. Where I praise the quality of the kalbi, and the ramen noodles themselves, the broth though it tasted good, was extremely greasy. A flash refrigeration cycle to get the fat solidified on top, then skimmed, and reboiled wouldn't hurt in their food prep procedures.\n\nAfter only a few spoonfuls of the broth, I felt like my face was oozing garlic and someone had put sesame oil on their hands, and rubbed it all over my face. So, probably some of the prep process can be improved over all there. A fat skimming refrigeration of the broth would go a long way.\n\nThe chicken teriyaki I got was unremarkable. Surprised since it cost I think $8 or $9. I was expecting a sizable portion and a bunch of fixings to balance out the chicken, but no, just salad, rice, and the chicken. Even after adding in overhead and paying people, justifying $8 or $9 for that is pretty unheard of. From a taste perspective, it was just standard. I'd go as far as to say it lacked inspiration or imagination, and more enjoyment could have been realized from baking plain chicken at home, and pouring store bought teriyaki sauce on it. Perhaps a bit harsh there.\n\nOn the merits of taste in general, the place gets a 6/10. The savior was the ramen (as expected).\n\nFrom a service perspective, the people were great, polite. I did feel as though once I had paid, I was dead to the hostess, and any further dealings with me would be a waste of her time. For being someone who has no idea about the ramen scene, I was expecting her to tell me what to do, or what to expect, where I can get my food, or who will be delivering it to my table, etc. So I picked up some napkins, and some plastic utensils, not having any idea what to expect.\n\nAll of a sudden the cook yelled out a number. Having no idea what was going on, I sought the receipt that I had crumpled up into my pocket, only to realize that I'm supposed to get my own food. That's totally fine of course, except for the fact that no one told me how anything worked. So for 30 seconds, the cook continued to yell out a number and got increasingly upset. My bad, I didn't know! Merits of service. 3/10.\n\nFinal thoughts. Cost doesn't justify volume of food, and just \""ok\"" taste. Probably a once every 4 years restaurant for me. Sakanaya will probably be no better. We'll see. | 01
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The girl working at the counter was very nice and explained the different types of ramen soup bases. The interior of the restaurant is clean and nicely decorated. I tried the tonkatsu ramen, which was disappointing. The texture of the noodles resembled that of spaghetti and the pork was tough. Save your money and buy a packet of Shin ramen--that's probably more satisfying. | 01
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I was really excited to try this new ramen spot on green street. However, after the first bite I was disappointed. I got the braised beef tonkotsu ramen. The broth lacked any pork flavor and none of the umami flavor you get from a truly good broth. The noodles were far too chewy and not tasty at all. The braised beef by far was the worst aspect. I was expecting the beef to melt in my mouth as it should have, instead i had to tear it apart and chew on it like a piece of gum. Definitely not what you want out of a beef that was supposed to be \""braised\"". I didn't come close to finishing my ramen and left Koto Ramen unsatisfied and disappointed. \nDon't waste $13 and go to Sakayana across the street for some much better ramen. Actually you're better off eating top ramen for better noodles and a more flavorful broth | 01
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Seriously the worst ramen i've ever had in my life. would you ever pay 12 dollars for maruchan? | 01
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I am new to the area but I have friends that have been waiting for this place to open up forever. I'm going to break my experience down in this review.\n1. The ramen wasn't good. At all. The soup was oily and the base was bad. The noodles left much to be desired, and the flavor just wasn't there. Most of their ramens taste really similar. All in all it just tastes like instant ramen with some fatty meat thrown in. In fact, if it were instant ramen, I wouldn't have to pay an $10 for it.\n2. No vegetarian options and the staff isn't very nice about it. I have a friend that's a 'flexatarian' (a vegetarian with cheat days, occasionally) and he told me the staff was pretty snarky about it. All the soup bases are made from day old pork/beef broth.\n3. The ambiance is ok. The decor is cool but the tables are a bit too close together in my opinion.\n4. They aren't consistent with their service. My friend and I got the exact same meal with the same level of spice. I got a giant lump of what looked like straight Sriracha but my friend didn't get any spice at all.\n\nAll in all, can't recommend this place. It's only slightly less expensive than Sakanaya. You'll find a better bowl of ramen just about anywhere. | 01
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Dang it!! Dang it!! I wanted to like it!! I really, really did!! But, their customer service was sooo lacking that I couldn't enjoy the experience to the fullest. \n\nMy husband and I went for dinner Saturday night after reading the positive reviews on Yelp. We walked in and didn't get greeted with warm welcomes. We didn't even get acknowledged until it was our turn to order. There were five people working the line and service was still slow. When it came time pay .. welll.. that's when the customer service got from bad to worse (sorry Mason). A little acknowledgement (such as hi) and a smile goes a long way. My husband actually had to reach across Mason to get our tray of food. \n\nI got the pulled pork sandwich with waffle cut fries and cole slaw and my husband got the brisket sandwhich with the jalape\u00f1o beans and waffle cut fries. Our fries werent ready when we got our food. We were told that when the fries were ready they would be brought out to us. Sadly, they were never cooked and my husband had to go remind the staff that we were missing our fries. One of the employees who brought out the fries gave us a coupon for a free sandwhich. Thanks that was nice:) I'm happy to say that the food was really good:) However, because I'm such a weirdo about customer service (I will willingly eat ok food with great customer service than eat great food with bad customer service). \n\nThe final straw. My husband and I were sitting on the patio enjoying the beautiful fall weather when one of the employees went outside to smoke a cigarette. We left because the cigarette smoke was so strong. :( | 01
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We were so excited when this finally opened as we go to Geisha House (next door) quite frequently. Live very close and are always looking for food options. Well....the excitement was deflated the moment we stepped in this location. We ordered a 65.00 order for take out. We had family in town from Ohio and was hoping this was the best option for all of us. I did this online at 3 pm. Requested pick up to be 6pm. We arrived at 5:50 pm. Stood at the register for literally 5 minutes before we were even greeted. Not a \""hello, welcome\""? The Manager saw us and seemed surprised that we had not been greeted. There was a young gentleman working that was very apologetic and qutie pleasant. Wish I could say the same for the Manager. Told him we were there to pick up our order. After leaving for several minutes, he returned to say they were out of chicken which I ordered. Out of chicken? Well...come to find out, he informed us that a large party came in earlier and whiped him out. Wow. So, we said to him, basically you gave away our order? He offered another meat choice. But of course, that would be expected. Seeing as we had no choice, we opted for the turkey (which was underwhelming at the least). He also \""threw\"" in another meat choice. I would have much rather had the chicken we ordered 3 hours previous, but that is what he offered. Actually, would have much rather received a discount off of our meal or at the very least a gift certificate to try to get us to return. Well, that will not be happening, sorry to say. I am in customer service and have been for many years, and this experience has to rate up there with the worst. Can you imagine going to pick up your pizza and they say \""sorry, we gave your pizza to someone else, but we have this for you!\"" Have to say this is the first time we have ever experienced this in our lives. Just had to laugh at this point. Food was ok. Not great, not terrible. Hope they get it together or they will fail miserably. | 01
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The food is not prepared fresh. I ordered a full rack of ribs and they were obviously from different slabs of meat. Some were ok most were dried out. The ribs were too salty and are already coated in sauce you can not get them dry. For sides I had the baked beans which were mushy and bland, and the green beans that tasted as if they were canned and from days ago. A huge disappointment. | 01
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GREAT BBQ!!! Great smoke!! Portions are fair for the price. Visited many times. Will continue to be a regular customer. The review of their take out was shortly after they opened.. Give them a chance. They have continued to improve as their staff has become more experienced. Have been to numerous BBQ restaurants in the valley.. This Dickeys is right there with the best!! Yummy!!! | 12
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I have been to this place three times since they opened up and I have to say this is one of the best Chinese Restaurants I have ever been to. The food, the price, and the portion sizes are all great! You really get your moneys worth here. I like how whatever you order will be made new. My personal favorite is the chicken chow mein! I live in Chinatown Las Vegas and the food here is just as good if not better than any of those restaurants. The inside is very comfortable, I recently had come on a Thursday night and they had the NFL playing which was great! They have a good loyalty program, if you buy 10 dinner combos you get the 11th one free so be sure to get your card stamped.The service here is amazing. The whole staff is friendly, everyone from the cooks to the manager! You feel welcome as soon as you open the door. The owner Mai and her staff do a great job! Alberto, Leon, etc are all super! Great food and great employees! This is a place you have to dine at! | 12
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The cold buster shot does wonders! If you can be brave, it will make you feel much better!!! | 12
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This is a new location and i understand it takes people a few days or weeks to get used to the new establishment. But, I think the staff should of been trained better in taking custom orders.\n\nI went here because its close to home in Anthem. And i was happy to see it open!! Well that soon turned to despair. I Usually hit up the location on Las Vegas Blvd near the outlet mall and they are spot on with everything. Now i will admit i don't order the run off the mill combos from the menu.\n\nI Ordered a Caniac Combo No Slaw Extra Toast Butter both Sides with a Sweet Tea NO ICE. The Girl on the intercom seemed confused. She replied what was that? I repeated the order to her. She said ok thank you i will tell them no ice. Great im thinking they got it.\n\nPulled up to the payment window gave the girl my money and canes clubcard, she seemed nice but failed to return my clubcard. I didnt realize till i had already pulled up.\n\nGot to the pickup window and the lady was like 2, 3 piece combos? UH No LOL she asked ok what did you have? LOL ok at this point im like wow these people are idiots, So i just hand her the receipt 4 Minutes later she has my order. First she hands me a sweet tea packed full of ice when i specifically said no ice. Then she says she will strain it for me..?? STRAIN it for me? How about dump out the whole cup and refill it. What are you straining it with your hand?? So we get the food and i have to go back into the store to reclaim my canes club card.\n\nJust wow never had such an ordeal at raising canes. But after all of that the food was delicious and cooked perfectly. The cooks are doing a great job!! The butter both sides was perfect :) | 01
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This review is of the new raising cane's off of st rose Pkwy. First time to this vendor. Went in to order but for takeout, since I had no idea what to get, didn't want to go through drive thru.. Got the 3 fingers combo, but wanted slaw instead of fries. No prob. Rest of family orders & we go. About 25 minutes later & get to work, & my order has fries, no slaw. Uggg, go back to place to remedy. Yes they fixed it but I' m now 50 plus minutes into this, & they gave me the smallest chicken strips ever. No sauce either. Thought it should come with sauce so that may be my fault. Chicken dry. Not impressed. Not going back...don' t know why the big deal about this place. | 01
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Maybe it's just me but, I think the fingers are DRY and not very hot compared to the canes on Las Vegas blvd out by the Belz mall. And, have alot of kids running the place. It's funny also, I asked for extra dipping sauce and the girl behind the counter goes \""HUH\"" I said huh? How about excuse me? Lol.. Just my 2 cents! Late. | 01
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Where to begin...I've been to the drive-thru four times. Each of those times, I was shorted one or more pieces of chicken. During my most recent visit, I informed the person at the window that I was missing one piece of chicken. She sarcastically remarked, \""Oh no, one piece of chicken?\"" That pissed me off so badly that I felt like showing her the longest finger on my left hand. Knowing that cooler heads prevail, I refrained from the popular symbolic expression. After all, how could I possibly be upset at someone who cannot count to six? Next time, I will show her how to incorporate the fingers on her other hand. She will be so happy to learn how to count to ten. | 01
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I don't get it. Everyone I know, & I mean everyone, loves this place. But I just don't get it. Their coleslaw is watery, the fries are so so, and the fried chicken fingers are just that. Fried chicken fingers. Nothing special about them. The only time I eat here is when I am in a group of people and everyone wants to go and I don't want to be that one person that says no lol. | 01
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