---
owner_slack: "#govuk-2ndline"
title: Ask Export has failed
parent: "/manual.html"
layout: manual_layout
section: Icinga alerts
---

The Ask Export job takes the responses to the [Ask survey][] and puts them into different google drives depending on the intended recipient. This alert means that the nightly export has failed. Please [re-run the job][]. If this doesn't work check the Jenkins output.

The export relies on integrations with Smart Survey, Google and AWS. It could be that an access key has been deleted, a full list of the keys required for this job can be found [in Puppet][].

[Ask survey]: https://www.gov.uk/guidance/ask-the-government-a-question
[re-run the job]: https://deploy.blue.production.govuk.digital/job/govuk-ask-export/
[in Puppet]: https://github.com/alphagov/govuk-puppet/blob/main/modules/govuk_jenkins/manifests/jobs/ask_export.pp

Add docs for the Ask Export job
Add docs for the Ask Export job

The job itself is pretty straightforward and there aren't many reasons why it should fail. As such these are pretty minimal!
