---
layout: markdown_page
title: Handling License Issues
category: Support Workflows
---

### On this page
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- TOC
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##### Overview

Use this workflow when there's a query about an existing GitLab license.


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##### Workflow

1. Login into [Salesforce](https://login.salesforce.com/) using the generic account
"techsupport@gitlab.com". Password is stored in 1Password.
1. Salesforce will email a login code to "techsupport@gitlab.com". Login to this email account and
retrieve this code. Password for this email account is stored in 1Password.
1. Use the login code from the previous step to finish logging in to Salesforce.
1. Search for the customer and find the account manager's email address.
1. Respond to the ticket and CC account manager and "sales@gitlab.com".


Add workflow for handling GitLab license issues
Add workflow for handling GitLab license issues
