---
description: Your Docker subscription gives you access to prioritized support. You
  can file tickets via email, your the support portal.
keywords: Docker, support, help
title: Get support
---

Your Docker Data Center, or Universal Control Plane subscription gives you
access to prioritized support. The service levels depend on your subscription.

If you need help, you can file a ticket via:

* [Email](mailto:support@docker.com)
* [Docker support page](https://support.docker.com/)

Be sure to use your company email when filing tickets.

Docker Support engineers may ask you to provide a UCP support dump, which is an
archive that contains UCP system logs and diagnostic information. To obtain a
support dump:

## From the UI

1. Log into the UCP UI with an administrator account.
2. On the top-right menu, **click your username**, and choose **Support Dump**.

![](images/get-support-1.png){: .with-border}

## From the CLI

To get the support dump from the CLI, use SSH to log into a UCP manager node
and run:

```none
docker run --rm \
  --name ucp \
  -v /var/run/docker.sock:/var/run/docker.sock \
  {{ page.docker_image }} \
  support > docker-support.tgz
```

---
description: Your Docker subscription gives you access to prioritized support. You
  can file tickets via email, your the support portal.
keywords: Docker, support, help
title: Get support
---

Your Docker Data Center, or Universal Control Plane subscription gives you
access to prioritized support. The service levels depend on your subscription.

If you need help, you can file a ticket via:

* [Email](mailto:support@docker.com)
* [Docker support page](https://support.docker.com/)

Be sure to use your company email when filing tickets.

Docker Support engineers may ask you to provide a UCP support dump, which is an
archive that contains UCP system logs and diagnostic information. To obtain a
support dump:

## From the UI

1. Log into the UCP UI with an administrator account.
2. On the top-right menu, **click your username**, and choose **Support Dump**.

![](images/get-support-1.png){: .with-border}

## From the CLI

To get the support dump from the CLI, use SSH to log into a UCP manager node
and run:

```none
docker run --rm \
  --name ucp \
  -v /var/run/docker.sock:/var/run/docker.sock \
  {{ page.docker_image }} \
  support > docker-support.tgz
```

This support dump only contains logs for the node where you're running the
command. If your UCP is highly available, you should collect support dumps
from all the manager nodes.

Add note about UCP support dump
Add note about UCP support dump
