---
layout: blocks/imageblock
image: /user-research/user-need-pink.jpg
title: Writing user needs
display: 2
level: 3
reverse: true
imageAlt: "A post-it that says 'As an Australian I need a passport so that I can go overseas and prove who I am'."
---

Once you have a good understanding of your users’ needs, you should write them down and add them to your descriptions of users.

User needs are usually written in the format:
- I need/want/expect to … (What does the user want to do?)
- So that … (Why does the user want to do this?)

You can add:
- As a … (Which type of user has this need?)
- When … (What triggers the user’s need?)
- Because … (Is the user limited by any circumstances?)

Write user needs from a personal perspective using words that users would recognise and use themselves.


Focus on what’s most important for your users so you don’t create an unmanageable list of user needs.

---
layout: blocks/imageblock
image: /user-research/user-need-pink.jpg
title: Writing user needs
display: 2
level: 3
reverse: true
imageAlt: "A post-it that says 'As an Australian I need a passport so that I can go overseas and prove who I am'."
---

Once you have a good understanding of your users’ needs, you should write them down and add them to your descriptions of users.

User needs are usually written in the format:
- I need/want/expect to … (What does the user want to do?)
- So that … (Why does the user want to do this?)

You can add:
- As a … (Which type of user has this need?)
- When … (What triggers the user’s need?)
- Because … (Is the user limited by any circumstances?)

Write user needs from a personal perspective using words that users would recognise and use themselves. For example:

> 'As an **Australian** I need **a passport** so that **I can go overseas and prove who I am**.'

Focus on what’s most important for your users so you don’t create an unmanageable list of user needs.

Add content that was not accessible in image
Add content that was not accessible in image
