{{{
  "title": "Requesting a public DNS PTR record",
  "date": "11-12-2014",
  "author": "Jon McClary",
  "attachments": [],
  "contentIsHTML": true
}}}

<p><strong>Description:</strong>
</p>
<p>CenturyLink Cloud supports the creation of Public&nbsp;PTR records.</p>
<p><strong>Audience:</strong>
</p>
<p>Customers</p>
<p><strong>Prerequisites:</strong>
</p>
<p>Need to know the Public IP and DNS name of intended target</p>
<p><strong>Detailed Steps:</strong>
</p>
<p>&nbsp;&nbsp;Open a support ticket via the portal or by sending email to help@ctl.io.
  <br />&nbsp; In the body, please include the following:
  <br />&nbsp;&nbsp;- Specify that the request is for the creation of a PTR record.
  <br />&nbsp; - Company account information (account name or account alias)
  <br />&nbsp; - Server Name in Control 
  <br />&nbsp; - Public IP address for the PTR record
  <br />&nbsp; - DNS name of the server for the PTR record
  <br />&nbsp;&nbsp; - Datacenter which the target resides in (i.e. WA1 or UC1 or )</p>
<p>&nbsp;A ticket will be generated to track the request, and so that you will be apprised of updates as we process the request.</p>

{{{
  "title": "Requesting a public DNS PTR record",
  "date": "11-12-2014",
  "author": "Jon McClary",
  "attachments": [],
  "contentIsHTML": true
}}}

<p><strong>Description:</strong>
</p>
<p>CenturyLink Cloud supports the creation of Public&nbsp;PTR records.</p>
<p><strong>Audience:</strong>
</p>
<p>Customers</p>
<p><strong>Prerequisites:</strong>
</p>
<p>Need to know the Public IP and DNS name of intended target</p>
<p><strong>Detailed Steps:</strong>
</p>
<p>&nbsp;&nbsp;Open a support ticket via the portal or by sending email to help@ctl.io.
  <br />&nbsp; In the body, please include the following:
  <br />&nbsp; - Please include your PIN https://www.ctl.io/knowledge-base/support/pin-authentication-for-support-requests/
  <br />&nbsp;&nbsp;- Specify that the request is for the creation of a PTR record.
  <br />&nbsp; - Company account information (account name or account alias)
  <br />&nbsp; - Server Name in Control 
  <br />&nbsp; - Public IP address for the PTR record
  <br />&nbsp; - DNS name of the server for the PTR record
  <br />&nbsp; - Datacenter which the target resides in (i.e. WA1 or UC1 or )</p>
<p>&nbsp;A ticket will be generated to track the request, and so that you will be apprised of updates as we process the request.</p>

Update - Requesting a public DNS PTR record
Update - Requesting a public DNS PTR record

Updated the requirements to include PIN requests.