text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
Cash withdrawal still pending? | 47pending_cash_withdrawal
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I've transferred money before without issue but now I am encountering an error stating that it isn't possible. Why is that? | 8beneficiary_not_allowed
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Is it normal to have to verify my top-up or is something wrong? | 71verify_top_up
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I need a disposable virtual card, how do I get one? | 38get_disposable_virtual_card
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Is it okay to use a bank card to top up | 57top_up_by_card_charge
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Are there any fees if I use a European bank card for a top up? | 57top_up_by_card_charge
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I accidentally blocked my PIN. How do I reset it? | 50pin_blocked
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I don't think I made this charge on my debit statement. | 29direct_debit_payment_not_recognised
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How do I fix a reverted top up? | 61top_up_reverted
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My refund is missing from my statement. | 0Refund_not_showing_up
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I can't find the top-up verification code. | 71verify_top_up
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Would it be possible to get another card? | 40getting_spare_card
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I need to update my info. | 31edit_personal_details
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I checked the app and saw an extra cash withdrawal that I didn't authorize | 21cash_withdrawal_not_recognised
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is there a fee for a transfer? if so how much will it be? | 56top_up_by_bank_transfer_charge
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I was double charged, and the second charge is showing as "pending". How long will it be before I get my money back once the second charge has been refunded? | 46pending_card_payment
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My top-up has been cancelled. | 61top_up_reverted
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What is the exchange rate like? | 33exchange_rate
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Does it cost to exchange currencies with this card? | 32exchange_charge
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someone stole my money | 29direct_debit_payment_not_recognised
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My account got charged for taking out cash, why did this happen? | 20cash_withdrawal_charge
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What countries do you support? | 25country_support
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What do I need to do to change the address on my account? | 31edit_personal_details
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There is an incoming payment into my account, but it is deactivated. Will they still be processed? | 37fiat_currency_support
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Someone stopped my payment | 53reverted_card_payment?
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How long will it take for my transferred money to show up? | 6balance_not_updated_after_bank_transfer
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I noticed after looking over my transactions that I have been charged twice from an earlier restaurant visit this week. Is it possible that one of these can be removed so I get the money back for the one that is not accurate? | 63transaction_charged_twice
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Can you provide a reason as to why my transfer did not work? | 36failed_transfer
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Why do I have a pending cash withdrawal? | 47pending_cash_withdrawal
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What should I do to get transactions off of my account if I didn't make them? My card must have been compromised and I need to freeze it asap! | 17card_payment_not_recognised
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What age can sign up for services? | 2age_limit
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Why did I receive an error message saying that my transfer was not possible? | 8beneficiary_not_allowed
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im not sure what this charge is for | 16card_payment_fee_charged
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Since my id hasn't been verified, when can I use my account? | 74why_verify_identity
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do i need a pin | 39get_physical_card
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Are my friends able to top up my account? | 62topping_up_by_card
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I need it delivered on a certain date. | 13card_delivery_estimate
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I cannot locate the verification code for my top-up card. Please help me. | 71verify_top_up
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How come you need to know my identity? | 74why_verify_identity
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Send me a physical card | 44order_physical_card
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Are you sure when the withdrawal will show? | 47pending_cash_withdrawal
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Why can't I get my virtual card to work? | 72virtual_card_not_working
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Did my refund go through? It's not on my statement. | 0Refund_not_showing_up
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My recent transfer needs to be cancelled immediately; it was a mistake, please can you cancel it before it goes through? | 9cancel_transfer
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Why is my money gone right when I attempted to top up | 62topping_up_by_card
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Need to deposit a cheque into my account | 58top_up_by_cash_or_cheque
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Tell me which cards and what currency is supported. | 54supported_cards_and_currencies
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There is a charge on my card that I did not make | 17card_payment_not_recognised
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My daughter would like a card as well, how can we make this happen? | 40getting_spare_card
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How can I check the source of funds? | 70verify_source_of_funds
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I can't see my latest bank transfer | 6balance_not_updated_after_bank_transfer
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Hey, I need some help figuring out way my transfer is not complete yet. My Landlord hasn't got the money yet.She should have received it by now. | 66transfer_not_received_by_recipient
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I received my new card, but I don't see it in the app anywhere. What do I do? | 14card_linking
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Can you let me know if Visa is among the card scheme assignments? | 73visa_or_mastercard
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Are you able to locate my card? | 42lost_or_stolen_card
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I see my top-up was canceled, but why? | 61top_up_reverted
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I should have received a refund however it is not showing on my statement | 0Refund_not_showing_up
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I don't know what to do. Should I transfer funds. My account is out of money. | 65transfer_into_account
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I did a transfer to my account but it doesn't show up | 6balance_not_updated_after_bank_transfer
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How do I link my replacement card? | 14card_linking
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how secure is a disposable virtual card | 38get_disposable_virtual_card
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Is it a good time to exchange? | 33exchange_rate
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What can I do to verify my identity? | 69verify_my_identity
| [
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Something is wrong with my password. | 45passcode_forgotten
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Your top-up function isn't working, it still says pending even though I know my card works. | 48pending_top_up
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I am not able to do contactless. | 24contactless_not_working
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I got mugged yesterday and can't use the app. | 43lost_or_stolen_phone
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how many transactions can i make with a disposable card | 38get_disposable_virtual_card
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Why was I chaged twice for the same thing? | 63transaction_charged_twice
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How long will it take to activate my new card? | 1activate_my_card
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How do I get my disposable virtual card to work? | 72virtual_card_not_working
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I sent my friend some money a few hours ago but she has not received it yet. She really needs it. How long does this take? | 66transfer_not_received_by_recipient
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why do your exchange rates change | 33exchange_rate
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what are exchange rates based on | 33exchange_rate
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Why did I need to verfiy my identity? | 74why_verify_identity
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what is the disposable cards limit? | 30disposable_card_limits
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Is Visa or Mastercard available? | 73visa_or_mastercard
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The transfer is coming up as pending the payment is due today. Will I be charged a fee? | 49pending_transfer
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What is the €1 fee for? | 35extra_charge_on_statement
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Where am I able to use the card? | 11card_acceptance
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Can you tell me why my refund is not showing in my statement? | 0Refund_not_showing_up
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How long should I expect for the card to arrive? | 13card_delivery_estimate
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What kind of currencies can I use to add money? | 54supported_cards_and_currencies
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Why won't my card show up on the app? | 14card_linking
| [
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I would like to know why my purchases from this morning are still pending. | 46pending_card_payment
| [
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Can I make many disposable cards per day? | 30disposable_card_limits
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Can I use my card everywhere? | 11card_acceptance
| [
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My transfer was declined | 28declined_transfer
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I just finished sending money, but it's not logging on the recipient side. | 66transfer_not_received_by_recipient
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Hi,I tried to get some money out but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received. | 47pending_cash_withdrawal
| [
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] |
The app doesn't know it's me. | 68unable_to_verify_identity
| [
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My bank transfer is still not showing up in my account. | 6balance_not_updated_after_bank_transfer
| [
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] |
How do I find my card PIN? | 39get_physical_card
| [
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] |
Where can I find my PIN? | 39get_physical_card
| [
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How can I transfer money to my account? | 65transfer_into_account
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Hey I tried to get some money out earlier but the machine didn't work. Now just saw the transaction still seems in progress! Can you please check what's going there, seems something is broken, I don't want to be charged for money that I haven't actually received! | 47pending_cash_withdrawal
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The ATM didn't let me get any cash | 27declined_cash_withdrawal
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I just got my card and want to use it, how do I activate my card? | 1activate_my_card
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When will my transfer go through? | 49pending_transfer
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Can I verify a top up? | 71verify_top_up
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Subsets and Splits