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of us or our manager and otherwise will subject us to additional regulation that will be costly and time-consuming. 43 We have identified material weaknesses in |
our internal control over financial reporting. If we fail to develop or maintain an effective system of internal controls, we may not |
be able to accurately report our financial results and prevent fraud. As a result, current and potential shareholders could lose confidence |
in our financial statements, which would harm the trading price of our common shares. Companies that file reports with the SEC, including |
us, are subject to the requirements of Section 404 of the Sarbanes-Oxley Act of 2002, or SOX 404. SOX 404 requires management to establish |
and maintain a system of internal control over financial reporting and annual reports on Form 10-K filed under the Securities Exchange |
Act of 1934, as amended, or the Exchange Act, to contain a report from management assessing the effectiveness of a company’s internal |
control over financial reporting. Separately, under SOX 404, as amended by the Dodd-Frank Wall Street Reform and Consumer Protection Act |
of 2010, public companies that are large accelerated filers or accelerated filers must include in their annual reports on Form 10-K an |
attestation report of their regular auditors attesting to and reporting on management’s assessment of internal control over financial |
reporting. Non-accelerated filers and smaller reporting companies, like us, are not required to include an attestation report of their |
auditors in annual reports. A report of our management is included under Item |
9A. “ Controls and Procedures ”. We are a smaller reporting company and, consequently, are not required to include |
an attestation report of our auditor in our annual report. However, if and when we become subject to the auditor attestation requirements |
under SOX 404, we can provide no assurance that we will receive a positive attestation from our independent auditors. During its evaluation of the effectiveness of |
internal control over financial reporting as of December 31, 2021, management identified material weaknesses. These material weaknesses |
were associated with our lack of (i) appropriate policies and procedures to evaluate the proper accounting and disclosures of key documents |
and agreements, (ii) adequate segregation of duties with our limited accounting personnel and reliance upon outsourced accounting services |
and (iii) sufficient and skilled accounting personnel with an appropriate level of technical accounting knowledge and experience in the |
application of GAAP commensurate with our financial reporting requirements. We are undertaking remedial measures, which measures |
will take time to implement and test, to address these material weaknesses. There can be no assurance that such measures will be sufficient |
to remedy the material weaknesses identified or that additional material weaknesses or other control or significant deficiencies will |
not be identified in the future. If we continue to experience material weaknesses in our internal controls or fail to maintain or implement |
required new or improved controls, such circumstances could cause us to fail to meet our periodic reporting obligations or result in material |
misstatements in our financial statements, or adversely affect the results of periodic management evaluations and, if required, annual |
auditor attestation reports. Each of the foregoing results could cause investors to lose confidence in our reported financial information |
and lead to a decline in our share price. Risks Related to Our Retail and Appliances |
Business If we fail to acquire new customers or retain |
existing customers, or fail to do so in a cost-effective manner, we may not be able to achieve profitability. Our success depends on our ability to acquire |
and retain customers in a cost-effective manner. We have made significant investments related to customer acquisition and expect to continue |
to spend significant amounts to acquire additional customers. We cannot assure you that the net profit from new customers we acquire will |
ultimately exceed the cost of acquiring those customers. If we fail to deliver a quality shopping experience, or if consumers do not perceive |
the products we offer to be of high value and quality, we may not be able to acquire new customers. If we are unable to acquire new customers |
who purchase products in numbers sufficient to grow our business, we may not be able to generate the scale necessary to drive beneficial |
network effects with our suppliers or efficiencies in our logistics network, our net revenue may decrease, and our business, financial |
condition and operating results may be materially adversely affected. We believe that many of our new customers originate |
from word-of-mouth and other non-paid referrals from existing customers. Therefore, we must ensure that our existing customers remain |
loyal to us in order to continue receiving those referrals. If our efforts to satisfy our existing customers are not successful, we may |
not be able to acquire new customers in sufficient numbers to continue to grow our business, or we may be required to incur significantly |
higher marketing expenses in order to acquire new customers. 44 Our success depends in part on our ability |
to increase our net revenue per active customer. If our efforts to increase customer loyalty and repeat purchasing as well as maintain |
high levels of customer engagement are not successful, our growth prospects and revenue will be materially adversely affected. Our ability to grow our business depends on our |
ability to retain our existing customer base and generate increased revenue and repeat purchases from this customer base, and maintain |
high levels of customer engagement. To do this, we must continue to provide our customers and potential customers with a unified, convenient, |
efficient and differentiated shopping experience ● providing |
imagery, tools and technology that attract customers who historically would have bought elsewhere; ● maintaining |
a high-quality and diverse portfolio of products; ● delivering |
products on time and without damage; and ● maintaining |
and further developing our in-store and online platforms. If we fail to increase net revenue per active |
customer, generate repeat purchases or maintain high levels of customer engagement, our growth prospects, operating results and financial |
condition could be materially adversely affected. Our business depends on our ability to build |
and maintain strong brands. We may not be able to maintain and enhance our brands if we receive unfavorable customer complaints, negative |
publicity or otherwise fail to live up to consumers’ expectations, which could materially adversely affect our business, results |
of operations and growth prospects. Maintaining and enhancing our brands is critical |
to expanding our base of customers and suppliers. Our ability to maintain and enhance our brand depends largely on our ability to maintain |
customer confidence in our product and service offerings, including by delivering products on time and without damage. If customers do |
not have a satisfactory shopping experience, they may seek out alternative offerings from our competitors and may not return to our stores |
and sites as often in the future, or at all. In addition, unfavorable publicity regarding, for example, our practices relating to privacy |
and data protection, product quality, delivery problems, competitive pressures, litigation or regulatory activity, could seriously harm |
our reputation. Such negative publicity also could have an adverse effect on the size, engagement, and loyalty of our customer base and |
result in decreased revenue, which could adversely affect our business and financial results. In addition, maintaining and enhancing these brands |
may require us to make substantial investments, and these investments may not be successful. If we fail to promote and maintain our brands, |
or if we incur excessive expenses in this effort, our business, operating results and financial condition may be materially adversely |
affected. We anticipate that, as our market becomes increasingly competitive, maintaining and enhancing our brands may become increasingly |
difficult and expensive. Maintaining and enhancing our brands will depend largely on our ability to provide high quality products to our |
customers and a reliable, trustworthy and profitable sales channel to our suppliers, which we may not be able to do successfully. Customer complaints or negative publicity about |
our sites, products, delivery times, customer data handling and security practices or customer support, especially on blogs, social media |
websites and our sites, could rapidly and severely diminish consumer use of our sites and consumer and supplier confidence in us and result |
in harm to our brands. Our efforts to expand our business into |
new brands, products, services, technologies, and geographic regions will subject us to additional business, legal, financial, and competitive |
risks and may not be successful. Our business success depends to some extent on |
our ability to expand our customer offerings by launching new brands and services and by expanding our existing offerings into new geographies. |
Launching new brands and services or expanding geographically requires significant upfront investments, including investments in marketing, |
information technology, and additional personnel. We may not be able to generate satisfactory revenue from these efforts to offset these |
costs. Any lack of market acceptance of our efforts to launch new brands and services or to expand our existing offerings could have a |
material adverse effect on our business, prospects, financial condition and results of operations. Further, as we continue to expand our |
fulfillment capability or add new businesses with different requirements, our logistics networks become increasingly complex and operating |
them becomes more challenging. There can be no assurance that we will be able to operate our networks effectively. 45 We have also entered and may continue to enter |
into new markets in which we have limited or no experience, which may not be successful or appealing to our customers. These activities |
may present new and difficult technological and logistical challenges, and resulting service disruptions, failures or other quality issues |
may cause customer dissatisfaction and harm our reputation and brand. Further, our current and potential competitors in new market segments |
may have greater brand recognition, financial resources, longer operating histories and larger customer bases than we do in these areas. |
As a result, we may not be successful enough in these newer areas to recoup our investments in them. If this occurs, our business, financial |
condition and operating results may be materially adversely affected. If we fail to manage our growth effectively, |
our business, financial condition and operating results could be harmed. To manage our growth effectively, we must continue |
to implement our operational plans and strategies, improve and expand our infrastructure of people and information systems and expand, |
train and manage our employee base. We have rapidly increased employee headcount since our inception to support the growth in our business. |
To support continued growth, we must effectively integrate, develop and motivate a large number of new employees. We face significant |
competition for personnel. Failure to manage our hiring needs effectively or successfully integrate our new hires may have a material |
adverse effect on our business, financial condition and operating results. Additionally, the growth of our business places |
significant demands on our operations, as well as our management and other employees. For example, we typically launch hundreds of promotional |
events across thousands of products each month on our sites via emails and personalized displays. These events require us to produce updates |
of our sites and emails to our customers on a daily basis with different products, photos and text. Any surge in online traffic and orders |
associated with such promotional activities places increased strain on our operations, including our logistics network, and may cause |
or exacerbate slowdowns or interruptions. The growth of our business may require significant additional resources to meet these daily |
requirements, which may not scale in a cost-effective manner or may negatively affect the quality of our sites and customer experience. |
We are also required to manage relationships with a growing number of suppliers, customers and other third parties. Our information technology |
systems and our internal controls and procedures may not be adequate to support future growth of our supplier and employee base. If we |
are unable to manage the growth of our organization effectively, our business, financial condition and operating results may be materially |
adversely affected. Our ability to obtain continued financing |
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