机器人学影响 CIO 角色的 3 种方式
CIO

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> 机器人流程自动化如何影响 CIO ？考虑这些可能。
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![配图](/data/attachment/album/201806/16/120845tip64et67xp4qpqt.png)


随着 2017 的结束，许多 CIO 们的 2018 年目标也将确定。或许你们将参与到机器人流程自动化（RPA）中。多年以来，RPA 对许多公司来说只是一个可望不可及的概念。但是随着组织被迫变得越来越敏捷高效，RPA 所具有的潜在优势开始受到重视。


根据 Redwood Sofeware 和 Sapio Research 的最新 [研究报告](https://www.redwood.com/press-releases/it-decision-makers-speak-59-of-business-processes-could-be-automated-by-2022/)，IT 决策者们相信，未来 5 年有 59% 的业务可以被自动化处理，从而产生新的速度和效率，并且消减相应的重复性的人工工作量的岗位。但是，目前在相应岗位上没有实施 RPA 的公司中，有 20% 的公司员工超过 1000 人。


对于 CIO 们来说，RPA 会潜在影响你在业务中的角色和你的团队。随着 RPA 的地位在 2018 年中越来越重要，CIO 们和其它 IT 决策者的角色也能会受到如下三种方式的改变：


### 成为战略性变革代理人的机会增加


随着压力的增长，用最少的时间做更多的事，内部流程越来越重要。在每个企业中，员工们每天做着既重要又枯燥的一些任务。这些任务可能是枯燥且重复性的任务，但是要求他们必须快速完成且不能出错。


**[有关你的自动化策略的 ROI 建议，查看我们相关的文章，[如何在自动化方面提升 ROI：4 个小提示](https://enterprisersproject.com/article/2017/11/how-improve-roi-automation-4-tips?sc_cid=70160000000h0aXAAQ)。]**


在财务中从后台的一些操作到采购、供应链、账务、客户服务、以及人力资源，在一个组织中几乎所有的岗位都有一些枯燥的任务。这就为 CIO 们提供了一个机会，将 IT 与业务联合起来，成为使用 RPA 进行战略变革的先锋。


除了过去的屏幕抓取技术，机器人现在已经实现可定制化，即插即用的解决方案可以根据企业的需要进行设计。使用这种以流程为中心的方法，企业不仅可以将以前由人来完成的任务进行自动化，也可以将应用程序和系统特定任务自动化，比如 ERP 和企业其它应用程序。


为端到端的流程实施更高级别的自动化将是 CIO 们的价值所在。CIO 们将会站在这种机遇的最前沿。


### 重新关注人和培训


技术的变动将让员工更加恐慌，尤其是当这些自动化的变动涉及到他们每日职责的相当大的部分。CIO 们应该清楚地告诉他们，RPA 将如何让他们的角色和责任变得更好，以及用数据说明的、最终将影响到他们底线的战略决策。


当实施 RPA 时，清晰明确地表达出“人对组织的成功来说是很重要的”信息是很关键的，并且，这种成功需要使技术和人的技能实现适当的平衡。


CIO 们也应该分析工作流并实施更好的流程，这种流程能够超越以前由终端用户完成的特定任务。通过端到端的流程自动化，CIO 们可以让员工表现更加出色。


因为在整个自动化的过程中，提升和培训员工技术是很重要的，CIO 们必须与企业高管们一起去决定，帮助员工自信地应对变化的培训项目。


### 需要长远的规划


为确保机器人流程自动化的成功，甲方必须有一个长期的方法。这将要求一个弹性的解决方案，它将对整个业务模型有好处，包括消费者。比如，当年亚马逊为他的 Prime 消费者推广快速投递服务时，他们不仅在他们的仓库中重新调整了订单交付流程，他们也自动化了他们的在线客户体验，让它们变得更简化、更快速，并且让消费者比以前更容易下订单。


在即将到来的一年里，CIO 们可以用同样的方法来应用技术，构建整体的解决方案来改变组织的动作方式。裁员只会让最终效益产生很大影响，但是流程自动化将使 CIO 们能够通过优化和授权来考虑更大的问题。这种方法让 CIO 们去为他们自己和 RPA 构建长期的信誉。这反过来将强化 CIO 们作为探路者的角色，并为整个组织的成功作出贡献。


对于 CIO 们来说，采用一个长期的、策略性的方法让 RPA 成功，需要时间和艰苦的努力。尽管如此，那些致力于创建一种人力和技术平衡战略的 CIO 们，将会在现在和将来实现更大的价值。




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via: <https://enterprisersproject.com/article/2017/11/3-ways-robotics-affects-cio-role>


作者：[Dennis Walsh](https://enterprisersproject.com/user/dennis-walsh) 译者：[qhwdw](https://github.com/qhwdw) 校对：[wxy](https://github.com/wxy)


本文由 [LCTT](https://github.com/LCTT/TranslateProject) 原创编译，[Linux中国](https://linux.cn/) 荣誉推出


OK
As 2017 comes to a close, many CIOs are solidifying their goals for 2018. Perhaps yours involve robotic process automation (RPA.) For years, RPA has been a distant concept for many companies. But as organizations are forced to become ever more nimble and efficient, the potential benefits of RPA bear examining.

According to a recent[ survey](https://www.redwood.com/press-releases/it-decision-makers-speak-59-of-business-processes-could-be-automated-by-2022/) by Redwood Software and Sapio Research, IT decision makers believe that 59 percent of business processes can be automated in the next five years, creating new speed and efficiency while relieving their human counterparts of repetitive manual workloads. However, 20 percent of companies with more than 1000 employees currently have no RPA strategy in place.

For CIOs, RPA has implications for your role in the business and for your team. Here are three ways that the role of the CIO and other IT decision makers can change as RPA gains prominence in 2018:

## Added opportunity to be strategic change agents

As the pressure grows to do more with less, internal processes matter greatly. In every enterprise, employees across departments are performing critical – yet mundane – tasks every single day. These tasks may be boring and repetitive, but they must be performed quickly, and often with no room for error.

**[ For advice on maximizing your automation strategy's ROI, see our related article, How to improve ROI on automation: 4 tips. ]**

From back-office operations in finance to procurement, supply chain, accounting, customer service, and human resources, nearly every position within an organization is plagued with at least some monotonous tasks. For CIOs, this opens up an opportunity to unite the business with IT and spearhead strategic change with RPA.

Having evolved far beyond screen-scraping technology of the past, robots are now customizable, plug-and-play solutions that can be built to an organization’s specific needs. With such a process-centric approach, companies can automate not only tasks previously executed by humans, but also application and system-specific tasks, such as ERP and other enterprise applications.

Enabling a greater level of automation for end-to-end processes is where the value lies. CIOs will be on the front line of this opportunity.

## Renewed focus on people and training

Technology shifts can be unnerving to employees, especially when these changes involve automating substantial portions of their daily duties. The CIO should articulate how RPA will change roles and responsibilities for the better, and fuel data-driven, strategic decisions that will ultimately impact the bottom line.

When implementing RPA, it’s important to convey that humans will always be critical to the success of the organization, and that success requires the right balance of technology and human skills.

CIOs should also analyze workflow and implement better processes that go beyond mimicking end-user specific tasks. Through end-to-end process automation, CIOs can enable employees to shine.

Because it will be important to upskill and retrain employees throughout the automation process, CIOs must be prepared to collaborate with the C-suite to determine training programs that help employees navigate the change with confidence.

## Demand for long-term thinking

To succeed with robotic process automation, brands must take a long-term approach. This will require a scalable solution, which in turn will benefit the entire business model, including customers. When Amazon introduced faster delivery options for Prime customers, for example, it didn’t just retool the entire order fulfillment process in its warehouses; it automated its online customer experience to make it simpler, faster, and easier than ever for consumers to place orders.

In the coming year, CIOs can approach technology in the same way, architecting holistic solutions to change the way an organization operates. Reducing headcount will net only so much in bottom-line results, but process automation allows CIOs to think bigger through optimization and empowerment. This approach gives CIOs the opportunity to build credibility for the long haul, for themselves and for RPA. This in turn will enhance the CIO’s role as a navigator and contributor to the organization's overall success.

For CIOs, taking a long-term, strategic approach to RPA success takes time and hard work. Nevertheless, CIOs who commit the time to create a strategy that balances manpower and technology will deliver value now and in the future.

## Comments

Good pointers for CIOs to take note of with regards to Robotic Process Automation (RPA)..