2021 总结：经营小型企业的开源工具
商业 开源

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> 这些文章显示了开源作为工具、平台或集成点在商业中的力量。
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![](/data/attachment/album/202201/07/122339ulofkl3j89o94f3l.jpg "Tools illustration")


今年，我们刊登了几篇关注商业中的开源的好文章。这些文章展示了开源作为工具、平台或集成点在商业中的力量。让我们回顾一下 2021 年的一些顶级开源商业故事。


### 《我最喜欢的开源项目管理工具》


如果你在办公环境中管理过项目，你很可能使用微软 Project 来跟踪任务和分配。然而，开源社区已经创造了许多跟踪项目的选项。对于你的 [项目管理需求](https://opensource.com/article/21/3/open-source-project-management)，[Frank Bergmann](http://fraber) 写了关于使用 Redmine、project-open、ProjectLibre、GanttProject、TaskJuggler 和 ProjeQtOr。


### 《使用 Apache Superset 进行开源商业智能报告》


通过商业智能，你可以通过对数据进行分类、安排结果和显示上下文信息来更好地了解你的信息。对于任何想要做出“数据驱动”决策的组织来说，商业智能（BI）是一项关键技术。[Maxime Beauchemin](https://opensource.com/users/mistercrunch) 的文章讨论了 [Apache Superset](https://opensource.com/article/21/4/business-intelligence-open-source)，以及它如何成熟地成为一个领先的开源 BI 解决方案。


### 《6 个用于餐馆和零售商的 WordPress 插件》


这场大流行病可能永久性地改变了许多人喜欢做生意的方式。餐馆和其他当地的零售机构不能再像以前那样依赖上门交易了。网上订购食品和其他物品已经成为一种常态和期望。当大流行结束后，消费者不太可能背弃电子商务的便利。[Don Watkins](https://opensource.com/users/don-watkins) 写了 [六个开源插件](https://opensource.com/article/21/3/wordpress-plugins-retail)，帮助你创建一个 WordPress 网站，满足你的客户对网上购物、路边取货和送货的偏好。它还可以建立你的品牌和你的客户群。


### 《试试 Chatwoot，一个开源的客户关系平台》


在任何有面向客户的业务中，保持与客户的互动是至关重要的。我们最后一次接触这个客户是什么时候，或者他们最后一次接触我们是什么时候？我们的组织中谁做了回应？什么服务水平协议制约着这种关系？这些和其他问题最好在客户关系管理系统（CRM）中进行管理。[Nitish Tiwari](https://opensource.com/users/tiwarinitish86) 介绍了 [Chatwoot](https://opensource.com/article/21/6/chatwoot)，一个用 Ruby 和 Vue.js 构建的开源客户关系平台。Chatwoot 是从零开始写的，目的是让客户关系团队建立端到端的票据管理和支持平台。本文将介绍 Chatwoot 的架构、安装和主要功能。


### 《试试 Dolibarr，一个开源的客户关系管理平台》


无论你是经营零售店、餐厅、酒吧、超市、健身房还是其他业务，你都需要一个可靠的方式来与你的客户保持联系。毕竟，他们是客户，因为他们喜欢你做的事情，如果他们与你分享了他们的联系信息，他们想听到更多关于你所提供的东西。[Pradeep Vijayakumar](https://opensource.com/users/deepschennai) 介绍了 [Dolibarr](https://opensource.com/article/21/7/open-source-dolibarr) 项目，一个开源的企业资源规划（ERP）和客户关系管理（CRM）软件。Dolibarr 提供了一整套 ERP 功能，包括销售点（POS）、发票、存货和库存管理、销售订单、采购订单和人力资源管理。


### 《微软 Exchange 的一个开源替代品》


多年来，微软 Exchange 作为群件环境的必然选择。然而，在 2020 年末，一个奥地利的开源软件开发商推出了 [grommunio](https://opensource.com/article/21/9/open-source-groupware-grommunio)，它是一个群件服务器和客户端，其外观和感觉为 Exchange 和 Outlook 用户所熟悉。[Markus Feilner](https://opensource.com/users/mfeilner) 写了关于 grommunio 如何在企业中取代 Exchange，成为群件的一个强大而功能齐全的选择。


### 《用这个开源工具简化发票的指南》


许多 IT 项目在开发过程中会延迟、超出预算，并出现巨大的变化。这些问题使开具发票成为 IT 领域最费力的活动之一。Frank Bergmann 写了一篇关于开源项目如何 [简化开票过程](https://opensource.com/article/21/7/open-source-invoicing-po) 的文章。如果你决定成为自雇人士或成立一个创业公司，Frank 的文章也可以作为处理财务工作的指南。


### 开源是好生意


开源软件不仅仅是为开发者服务的。企业也可以利用开源软件的力量。事实上，开源是许多商业领域的一个主要驱动力。你今天使用的工具可能本身就是开源软件，或者使用开源作为堆栈的一部分。




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via: <https://opensource.com/article/21/12/open-source-business-tools>


作者：[Jim Hall](https://opensource.com/users/jim-hall) 选题：[lujun9972](https://github.com/lujun9972) 译者：[geekpi](https://github.com/geekpi) 校对：[wxy](https://github.com/wxy)


本文由 [LCTT](https://github.com/LCTT/TranslateProject) 原创编译，[Linux中国](https://linux.cn/) 荣誉推出


OK
This year, Opensource.com ran several great articles focusing on open source in business. These articles show the power of open source in business as tools, platforms, or integration points. Let's review some of the top open source business stories from 2021:


[My favorite open source project management tools](https://opensource.com/article/21/3/open-source-project-management)

If you've managed projects in an office environment, the odds are you've probably used Microsoft Project to track tasks and assignments. However, the open source community has created many options for tracking projects. For your project management needs, [Frank Bergmann](http://fraber) wrote about using Redmine, ]project-open[, ProjectLibre, GanttProject, TaskJuggler, and ProjeQtOr.

[Use Apache Superset for open source business intelligence reporting](https://opensource.com/article/21/4/business-intelligence-open-source)

With business intelligence, you can get a better view of your information by sorting data, arranging results, and displaying contextual information. Business Intelligence (BI) is a key technology for any organization that wants to make "data-driven" decisions. [Maxime Beauchemin](https://opensource.com/users/mistercrunch) article discusses Apache Superset and how it has matured into a leading open source BI solution.

[6 WordPress plugins for restaurants and retailers](https://opensource.com/article/21/3/wordpress-plugins-retail)

The pandemic changed how many people prefer to do business—probably permanently. Restaurants and other local retail establishments can no longer rely on walk-in trade, as they once had. Online ordering of food and other items has become the norm and the expectation. It is unlikely consumers will turn their backs on the convenience of e-commerce once the pandemic is over. [Don Watkins](https://opensource.com/users/don-watkins) wrote about six open source plugins to help you create a WordPress site that meets your customers' preferences for online shopping, curbside pickup, and delivery. It also builds your brand and your customer base.

[Try Chatwoot, an open source customer relationship platform](https://opensource.com/article/21/6/chatwoot)

In any business with a customer-facing component, it's critical to keep on top of customer interaction. When did we last contact this customer, or when did they last contact us? Who responded from our organization? What service level agreements govern the relationship? These and other questions are best managed in a customer relationship management system (CRM). [Nitish Tiwari](https://opensource.com/users/tiwarinitish86) wrote about Chatwoot, an open source customer relationship platform built with Ruby and Vue.js. Chatwoot was written from scratch to allow customer-relations teams to build end-to-end ticket management and support platforms. This article looks at Chatwoot's architecture, installation, and key features.

[Try Dolibarr, an open source customer relationship management platform](https://opensource.com/article/21/7/open-source-dolibarr)

Whether you run a retail store, restaurant, pub, supermarket, gym, or any other business, you need a reliable way to keep in touch with your customers. After all, they're customers because they like what you do, and if they've shared their contact information with you, they want to hear more about what you have to offer. [Pradeep Vijayakumar](https://opensource.com/users/deepschennai) wrote about the Dolibarr project, an open source enterprise resource planning (ERP) and customer relationship management (CRM) software. Dolibarr provides a whole range of ERP features, including point-of-sale (POS), invoicing, stock and inventory management, sales orders, purchase orders, and human resources management.

[An open source alternative to Microsoft Exchange](https://opensource.com/article/21/9/open-source-groupware-grommunio)

Microsoft Exchange has for many years been nearly unavoidable as a platform for groupware environments. Late in 2020, however, an Austrian open source software developer introduced grommunio, a groupware server and client with a look and feel familiar to Exchange and Outlook users. [Markus Feilner](https://opensource.com/users/mfeilner) wrote about how grommunio can replace Exchange in the enterprise as a robust and fully functional choice for groupware.

[A guide to simplifying invoicing with this open source tool](https://opensource.com/article/21/7/open-source-invoicing-po)

Many IT projects are late, over budget, and subject to dramatic changes during development. These issues make invoicing one of the most taxing activities in IT. Frank Bergmann wrote about how ]project-open[ simplifies the process of invoicing. Frank's article can also serve as a guide to handling financial tasks if you decide to become self-employed or set up a startup.

## Open source is good business

Open source software isn't just for developers. Businesses can leverage the power of open source software, as well. In fact, open source is a major driver in many business areas. The tool you're using today might itself be open source software or using open source as part of the stack.

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