dusk Australasia Pty Ltd (ACN 090 850 383) (“dusk”) is fully committed to protecting your privacy. This means that we do not distribute, rent or sell any of your personal information. We do not disclose your personal information to third parties other than as set out below.
We may collect, and you may provide, personal information to dusk for a variety of reasons which we will disclose to you, including to purchase products; to receive direct marketing information from dusk; to enter competitions; to apply for our dusk rewards Loyalty Program online or in-store; to facilitate our relationship with you by email and through our Website and stores; and to report to you and deal with your complaints or returns. We collect information that is reasonably necessary for facilitating our relationship and providing you with our services. We also collect information if you apply for a position with us. If you do not provide your personal information, we will not be able to provide you with these services.
where we are permitted or required by law.
We may disclose personal information to our related companies in Australia, and between stores, but only for the same purpose for which it was collected. dusk may de-identify information and share non-personal, non-individual information with our partners in aggregate form for research analysis. For example, we will not show that you purchased a specific item but rather, how many customers purchased that item.
If you use the social media buttons on our Website (for example, Facebook, Twitter, Google plus, Instagram, Pinterest) your IP Address may be collected and the site you are visiting may set a cookie to make sure the link functions properly. The use of these sites by you is out of dusk’s control and is governed by the privacy policies of the particular Websites or links. Please do not use these sites if you do not agree with your personal information being potentially accessed by these sites.
The dusk Facebook site is a public website. Any information you post on this site may be read, collected or used, by anyone and dusk has no control over its use. If you would like us to remove your post, please contact the Privacy Officer.
We will communicate directly with you by email to promote our goods and services though our enewsletter. We may collect this information from you directly or through our Website, your application to our dusk rewards Loyalty Program, our stores, when you enter competitions, or from other traders where you have requested information about dusk from that trader.
Our credit card processing vendor uses secure socket layer (SSL) technology.
However, unfortunately, due to the nature of the internet, security of your personal information that you transfer to us over the internet cannot be guaranteed. To the extent available under the law, dusk shall not be responsible or liable for any loss of privacy, disclosure or information, harm, damage or loss that may result from you transmitting information to us in connection with this Website.
If we change the Policy we will post a notice on our Website for one month and we will draw your attention to the changes by sending you an email if you have subscribed to our enewsletter.
The variation will take on the date the notice is posted on the Website. You may object to the changes within 20 days after they are posted on the Website. If you do not agree to the changes and to dusk continuing to hold and use your personal information, please contact our Privacy Officer (see below). If you notify us you object to the changes, we will not be able to provide you with our services in future and your personal information will be destroyed.
Privacy Officer at help@dusk.com.au or on 1300 387 543.
Complaints may also be made in-store and will be passed on to the Privacy Officer.
We aim to respond to your complaint within 24 hours, depending on its complexity.