IT departments in up to a third of Irish organisations are still spending half their time dealing with day to day IT issues.
Despite the promise of digital transformation and the increasing manageability of IT systems, Irish IT departments are still unable to spend the majority of their time adding value to the organisation, as opposed to keeping the lights on.
That is one of the findings emerging from a current survey of Irish IT professionals. The TechBeat series, in association with Datapac, is finding that in order to deal with this situation, more than half (52%) of Irish organisations are outsourcing key services to managed service provider.
Of the services that are being outsourced to relieve the strain on internal IT resources, infrastructure management and business continuity and disaster recovery were by far the leaders.
This would suggest these tasks are the most onerous and resource intensive for IT, and their outsourcing represents the greatest opportunity to apply those resources elsewhere to add value to the business.
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