New York, NY, February 14, 2017 – Knoa® Software, a leading provider of user experience management (UEM) software, today announced that the SAP® User Experience Management (SAP UEM) application by Knoa now supports SAP SuccessFactors® HCM Suite. Initial customer deployments have confirmed that the software, by empowering data-driven decisions, helps lead to an increase in employee adoption of and engagement with the SAP SuccessFactors solutions.
SAP UEM for SAP SuccessFactors solutions can be a valuable tool for customers concerned with implementing an effective change-management strategy when migrating from an on-premise human capital management (HCM) solution to cloud. It enables organizations to analyze application usage, process adoption and user engagement. It helps them detect issues in real time and then adapt their rollout strategy, based on factual data and observed user behaviors.
Delivery partners have confirmed that customers using SAP UEM during their implementation of SAP SuccessFactors solutions saw tangible benefits in the following areas: change management, workforce training and business process optimization. In all instances, delivery partners observed that the user analytics provided by SAP UEM served as the single source of truth for measuring user experience and adoption.
A solid change management strategy is an essential ingredient in the successful migration of a company’s HR processes to the cloud. As best practices have shown, this strategy must include a plan to ensure employee adoption of the new solutions and processes, as well as continually drive their engagement. This can only be achieved with the ability to accurately measure user experience, adoption and engagement. SAP UEM has built-in key performance indicators (KPIs) that have enabled customers to isolate adoption gaps in specific application modules, functionality or processes – and then address them in a targeted fashion, whether through process redesign, user training or improved communication.
One of the factors that can inhibit adoption of any solution is inadequate training. This is especially the case for implementations of SAP SuccessFactors solutions, which involve significant changes in the underlying HR processes. Customers must not only standardize their processes, but also disseminate best practices to their employees and build an effective communication plan around these changes. Customers that used SAP UEM during their implementations of SAP SuccessFactors solutions were able to identify adoption gaps in very specific areas of the solution, and then address them by delivering targeted training to selected audiences.
Because implementing SAP SuccessFactors solutions is not merely a technical implementation project, but also a process optimization project, it is vital that companies have a strategy in place for redefining their HR processes towards standardization. An HR department going through an implementation must be ready to quickly adapt and address inefficiencies discovered at any point throughout the project. This requires accurate metrics, which in turn enable continual improvement. Customers using SAP UEM were able to use its data as an early warning system, to identify process efficiency gaps during their rollouts of SAP SuccessFactors solutions and mitigate the associated risks.
Knoa is an SAP partner whose UEM solution is resold by SAP as an SAP Solution Extension, providing in-depth visibility into the behavior of users working with SAP software. SAP UEM sheds light on application usage and user workflows, helping to protect and maximize investments in SAP applications and upgrades. The unique insights it provides make it a powerful tool for SAP S/4HANA® migration projects, SAP Fiori® or SAPUI5 development projects, or SAP cloud implementations (such as SAP SuccessFactors or SAP Hybris® Cloud for Customer solutions).
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