We are committed to making your experience with Polysciences one that embraces your needs as our customer and delivers our promise to offer you exceptional service and quality products. We guarantee it! Why? Our philosophy is one that promotes showing our customers that we care about their needs, and we will strive to deliver what we promise! We know that much business is lost every year through neglect in the service arena, and we also know who really writes the paychecks…the customer!
When ordering, please use catalog number, name of item, and quantity. Package sizes larger than listed may be available at reduced per unit prices. For large package or more than 20 units of any single item, price quotations are available by fax or phone.
Confirming purchase orders are not required, but if sent must be clearly marked confirming. Duplicate shipments cannot be returned for full credit.
Orders placed after 1:00PM EST will be shipped on next business day.
For orders shipped from Polysciences, Inc. in the United States, a special handling fee of $25.00 may be added to your order for special hazardous material packaging, dry ice and/or cold pack requirements of specific products. In addition, an international order processing fee of $50.00 will be added to all orders shipped outside of the United States, to defray the added costs associated with such orders.
(a) Please examine your shipments upon receipt for damage or discrepancies. If a problem arises with your shipment, please contact our Customer Service Department within fifteen (15) days. We will work with you to quickly resolve any problems.
Authorized returns should be made within 30 days of issuance of a RMA. A 25% restocking charge will be levied on materials returned because of error on the part of the buyer. The seller shall be under no obligation to replace goods that have been lost or damaged by the carrier.
Products not purchased from Polysciences, Inc.
Unless specifically advised, we will ship by United Parcel Service, parcel post, common carrier or air freight. All materials requiring dry ice packaging must be shipped air express. All cold pack materials must be shipped via United Parcel Service's next day air service. For those hazardous chemicals covered by Department of Transportation and/or International Air Transport Association (IATA) regulations for flammable (red label) or hazardous items, we reserve the right to elect the most appropriate shipping method in order to comply with those regulations.
Polysciences, Inc. supplies Certificates of Origin documents to those customers that specifically request them. The Certificate of Origin document is not required to ship products, and is used exclusively to enable International Customers to receive a discount on import custom fees. The document is a value added service we provide to our customers.
Supplier warrants that it has developed and maintains affirmative action programs for minorities, women, handicapped persons, disabled veterans and veterans of the Vietnam Era. If this Agreement meets the requirements of a subcontract under Executive order 11246, Section 503 of the Rehabilitation Act, or Section 402 of the Vietnam Era Veterans Readjustment Assistance Act, the Equal opportunity Clause(s) applicable under those orders, laws and regulations are specifically incorporated herein by reference. By accepting this Agreement, the Supplier certifies that it is undertaking a commitment to equal opportunity employment and compliance with the aforementioned laws, orders and regulations.
The employee notice clause required by the U.S. Department of Labor's Final Rule Implementing Exectutive Order 13496, is included and made a part hereof by reference to 29 CFR Part 471, Appendix A to Subpart A.
Orders shipped to European countries will be processed through Polysciences Europe GmbH and billed in Euros. For further information on our European office, please click here.
For orders placed in Euros and shipped to European countries through Polysciences Europe GmbH: On orders less than 250.00 Euro, a small order fee of 20.00 Euro will be applied to shipments outside of Germany.
For orders shipped from Polysciences Europe GmbH in Germany, a special handling fee of 10.00 Euro may be added to your order for special hazardous material packaging or cold pack requirements of specific products. In addition, a 30.00 Euro fee will be added to all shipments requiring customs declarations.
Please examine your shipments upon receipt for damage or discrepancies. If a problem arises with your shipment, please contact our Customer Service Department. We will work with you to quickly resolve any problems.
Before returning any items, a Return Material Authorization (RMA) must be obtained by contacting our Customer Service Department. Items returned without a RMA may not be accepted.
Polysciences Europe GmbH supplies Certificates of Origin documents to those customers that specifically request them. The Certificate of Origin document is not required to ship products, and is used exclusively to enable International Customers to receive a discount on import custom fees. The document is a value added service we provide to our customers.
Through Polysciences Asia Pacific, Inc.
When ordering, please use catalog number, name of item and quantity. Package sizes larger than listed may be available at reduced per unit prices. For large package or more than 20 units of any single item, price quotations are available by fax or email. Polysciences Asia Pacific, Inc. will issue an order acknowledgement.
Handling fee: $50.00 USD per shipment. For hazardous material packaged with dry ice and/or cold pack, an additional handling charge of $25.00 USD will apply.
Please examine your shipments upon receipt for damage or discrepancies. If a problem arises with your shipment, please contact our Customer Service Department within fifteen (15) days. See full Return Policy under Polysciences, Inc. United States Ordering Information at left.
Unless specifically specified, shipment will be made by FedEx, EMS, parcel post, common carrier or air freight. All materials requiring dry ice packaging must be shipped air express. For those hazardous chemicals covered by Department of Transportation and/or International Air Transport Association (IATA) regulations for flammable (red label) or hazardous items, we reserve the right to elect the most appropriate shipping method in order to comply with those regulations.
Polysciences supplies Certificates of Origin documents under at the request of customers.