II Edition Mediator Skills Training Course directed by CEDR (Centre for Effective Dispute Resolution).
The course, directed by CEDR, will focus on the development of fundamental skills that every accredited mediator should have.
FIDE brings the CEDR Mediator Skills Training Course to Madrid. In virtue of the agreement reached between Fide and CEDR, the course will take place at Fide, and will count with CEDR trainers to impart the lessons.
• A review of the conflict resolution methods.
• Practice and instruction in mediation skills which will include the phases of mediation and necessary communication skills.
• Evaluation of mediation skills of the participants.
Human Resources Directors, trainers and political advisors.
Will look at the practical application of processes and skills of a mediator in the opening and exploration phases of the mediation.
The sessions will cover the phases of mediation, preparation, the mediator´s opening, what and how to explore, active listening skills and trust and relationship developing or rapport.
Participants will carry on with the practice of key skills and processes of an efficient mediator, focusing on the initial negotiation phases of the mediation.
The sessions will cover: non-verbal communication, managing emotions, offer management, negotiation skills for mediators, and managing status and power imbalance in negotiations.
The final stage of negotiation and conclusion phase will be analyzed in detail, and all the participants will have the opportunity to do evening mediation with coaching and feedback from the mediators.
The sessions will cover: managing a deadlock situation, challenging the parties, reality checks and ethics in mediation.
The day will revolve around one practical case. All will have the opportunity to mediate, as well as play the role of the party and the lawyer.
Each roleplay will be supervised by a coach. He/she will give extensive coaching to each participant, followed by personal feedback, focusing on strengths and development of certain areas so that they may be ready for evaluation day.
Participants who have undergone the evaluation successfully will receive the internationally recognized quality insignia as: Mediator Accredited by CEDR.
Throughout day 2, each participant will be evaluated on the initial phases of mediation.
Throughout day 3, each participant will be evaluated in the intermediate and final phases of mediation.
Language: The language for this course will be English.
The price os the full course is 4,500€, including meals and coffees. Members of the Academic Council and our Business Advisory Council have a 5% discount.
For more information about the trainers please navigate to the bottom of this site.
Visit our Calendar for further information, or download the attached file.
Susanne tiene experiencia como procuradora intercultural, mediadora de conflictos y entrenadora. Su formación legal, experiencia empresarial y diversos trabajos combinan de manera efectiva para sus funciones como mediadora y consultora.
Ana Virginia is a dual qualified lawyer, trainer, practising CEDR accredited mediator, conciliator and adjudicator who works on commercial and consumer disputes as a member of CEDR’s in-house professional neutrals team. Ana has experience delivering a diverse range of training courses for organisations and individuals to become trainers and mediators internationally from a variety of cultural and professional backgrounds.
Hugues comenzó su carrera en el Ministerio de Financias francés. Desde entonces, siempre ha trabajado en banca y seguros. En el sector bancario, trabajó como Director del departamento de financiación de proyectos del Banque Francaise du Commerce Extérieur. En seguros, trabajó en el Grupo Allianz, incialmente como Director Financiero para España y Benelux, y posteriormente como CEO para África y Oriente Medio. Actualmente, pertenece a las juntas directivas de bancos y aseguradoras en África y Oriente Medio.
The price os the full course is 4,500€, including meals and coffees.