until August 2009 while Arsenal explored alternative options. Liverpool FC assumed responsibility for LFC TV and decided to continue broadcasting as normal. Criticism Just as when Sky Sports, in the 1990s, first obtained the exclusive rights to screen live coverage of the England national football team's away qualifying matches for the World Cup, so Setanta attracted similar criticism as a result of it having obtained the same contract. Whereas Sky often sold on a highlights package to a terrestrial broadcaster (BBC), Setanta indicated that the sums offered by terrestrial broadcasters, reported to be £100,000 to £200,000, were five to ten times lower than their perceived market value; Setanta paid £5 million to screen England's away qualifier with Croatia on 10 September 2008 and believed a sensible highlights package should attract a fee of £1 million. Thus, no highlights package was agreed, and Setanta themselves showed highlights of both England and Scotland qualifiers free-to-air after the live games had concluded. This was announced at 18:00 on the day the matches took place, and received 220,000 viewers. Setanta then accepted "a low, six-figure deal" with ITV to show delayed "extended highlights" a few days later. Setanta's GB subscriber numbers were lower than those of Sky Sports, and the number of households watching the match live was estimated at around 1.5 million. Because of the availability of Setanta on both digital satellite and digital terrestrial television, the theoretical possible subscriber base surpassed that of Sky Sports (not available via DTT at the time) but fans who were unwilling to subscribe could not see the match live. British Prime Minister at the time Gordon Brown indicated he felt it "unfortunate" more fans could not see the match live for free. Cancellation issues Setanta GB also received significant criticism of its cancellation policy, with the issue investigated by the BBC's Watchdog programme and Radio 5 Live. While customers were able to subscribe either on-line or over the telephone, many customers found it "nigh-on impossible to cancel" the service, with the only means of a cancellation being to inform the company in writing. Because of the amount of negative feedback received, Setanta GB eventually changed this to allow for cancellations to be done through email. Furthermore, while customers were originally entered into a 30-day notice period once their cancellation letter was received, this was increased to 60 days without any information being sent to customers; again,