Datasets:
Alisairlines
/
Airline_Reviews_Train

Dataset card Data Studio Files Community
Airline
stringclasses
4 values
Review No
int64
1
91
Sentence No
int64
1
662
Sentence
stringlengths
3
322
Luggage
int64
0
5
Staff
int64
0
5
In-flight/on-board service
int64
0
5
Airline as a whole
int64
0
5
Service before and after the flight
int64
0
5
Flight in general
int64
0
5
Comfort while waiting
int64
0
5
Meals
int64
0
5
Cabin
int64
0
5
Transportation to the plane
int64
0
5
Turkish ALs
86
601
I can assure them, and you, that having been exposed to high risk on board their flight with maskless passengers wandering around the aircraft unchallenged , passengers eating at the same time next to me, and pretty much an inference that my account has been made up, I will never set foot an one of their aircrafts again.
0
1
1
1
1
1
0
1
0
0
Turkish ALs
86
602
One part of the on board message assure us passengers that “ We are smiling at you behind our masks”
0
5
5
0
0
0
0
0
0
0
Turkish ALs
86
603
No, You're laughing at us.
0
0
1
1
0
0
0
0
0
0
Turkish ALs
86
604
mask.
0
0
0
0
0
0
0
0
0
0
Turkish ALs
86
605
The Hygiene Expert confirmed to me that I had to wear a mask when I asked if they were optional.
0
5
5
0
0
0
0
0
0
0
Turkish ALs
86
606
I was then treated to the most amazing conversation I have ever heard on board an aircraft, conducted in English.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
607
It went a little like this: H.E “ Madam you have to wear a mask”
0
5
5
0
0
0
0
0
0
0
Turkish ALs
86
608
Passenger “ No, I don’t like to”
0
0
0
0
0
0
0
0
0
0
Turkish ALs
86
609
H.E “ You have to wear a mask on the flight”
0
5
5
0
0
0
0
0
0
0
Turkish ALs
86
610
P “ No I don’t like them”
0
0
0
0
0
0
0
0
0
0
Turkish ALs
86
611
H.E Do you have a medical condition to not wear a mask, a certificate ?”
0
5
5
0
0
0
0
0
0
0
Turkish ALs
86
612
P “No’
0
0
0
0
0
0
0
0
0
0
Turkish ALs
86
613
H.E “ Do you have a scarf or something you can wrap around your face”
0
3
3
0
0
0
0
0
0
0
Turkish ALs
86
614
P “ No”
0
0
0
0
0
0
0
0
0
0
Turkish ALs
86
615
With that, the Hygiene Expert said “ you need to wear a mask” and walked away.
0
3
3
0
0
0
0
0
0
0
Turkish ALs
86
616
The female passenger still did not put on a mask, and several members of the crew walked past her and took no action.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
617
Hours went by, I constantly drew the crews attention to the maskless passenger who again took no action.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
618
A passenger in seat 52C constantly pointed out the female without the mask to the crew who seemed content to let her travel mask free within a metre of other passengers in a confined space.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
619
It gets better.
0
0
0
0
0
2
0
0
0
0
Turkish ALs
86
620
A meal time with the passenger without the mask just settling back in her reclined seat, meals were served.
0
0
1
0
0
0
0
5
0
0
Turkish ALs
86
621
My wife , as she received the meal from the “Hygiene Expert” requested that the seat in front of her ( Maskless) be returned to the upright position whilst she ate.
0
0
0
0
0
0
0
0
0
0
Turkish ALs
86
622
The Hygiene Expert spoke to the passenger, STILL without a mask , asking her to return the seat to the upright position.
0
3
3
0
0
0
0
0
0
0
Turkish ALs
86
623
The passenger responded by saying “NO, I’m going to sleep”
0
0
0
0
0
0
0
0
0
0
Turkish ALs
86
624
Straight into the crew members face , without a mask.
0
0
2
0
0
0
0
0
0
0
Turkish ALs
86
625
The Hygiene Expert then said to my wife “ she won’t do it, she wants to sleep, what can I do?”
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
626
We were flabbergasted, my wife spoke to the female passenger who finally , reluctantly agreed to return her seta upright.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
627
With that the cabin crew member made off, leaving the passenger in front of us mask free.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
628
I then saw on many occasions maskless passengers standing, talking in the aisles whilst crew members struggled to get by them.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
629
No mask challenges were made.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
630
I have photographs and videos of the Hygiene Expert manoeuvring past them, without any sort of “Put your Mask on”
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
631
After 8 hours of this chaotic scene, the Hygiene Expert suddenly appeared and challenged the maskless woman in front of us, saying “ you have refused to do anything on this flight, you have been 8 hours without a mask, we can contact the police , do you know that?
0
5
5
0
0
0
0
0
0
0
Turkish ALs
86
632
I want your name and passport number
0
5
5
0
0
0
0
0
0
0
Turkish ALs
86
633
“The woman produced a Ukrainian Passport and the details were taken.
0
5
5
0
0
0
0
0
0
0
Turkish ALs
86
634
I had the pleasure of seeing her full smile as she spoke with some other passenger , still without the mask.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
635
The mask wearing for her did not however appear to be a problem when I saw here shopping in the Istanbul Duty free, the mask was being properly worn.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
636
After reflecting on our travel experiences with Turkish Airline I decided to write to them to offer them some feedback and provided them with my mobile number should they wish to discuss the matter.
0
0
1
0
0
0
0
0
0
0
Turkish ALs
86
637
I also pointed out that I had photos and videos of the passenger conduct on board their flight, and staff members who were no fulfilling their role.
0
1
1
0
0
0
0
0
0
0
Turkish ALs
86
638
I received a reply that no complaints were made on the relevant flight, hope you fly with us again!
0
0
0
0
0
0
0
0
0
0
Turkish ALs
86
639
I messaged Turkish Airlines via Facebook and they initiated a further complaint case, but, after a few days I received the same reply, ….
0
0
0
0
1
0
0
0
0
0
Turkish ALs
86
640
Hepa filters, air changed every 3 minutes, no Complaints were made at the time.
0
0
0
0
2
0
0
0
0
0
Turkish ALs
86
641
Hope I travel with them again.
0
0
0
0
2
0
0
0
0
0
Turkish ALs
86
642
I can assure them, and you, that having been exposed to high risk on board their flight with maskless passengers wandering around the aircraft unchallenged , passengers eating at the same time next to me, and pretty much an inference that my account has been made up, I will never set foot an one of their aircrafts again.
0
1
1
1
1
1
0
1
0
0
Turkish ALs
86
643
One part of the on board message assure us passengers that “ We are smiling at you behind our masks”
0
5
5
0
0
0
0
0
0
0
Turkish ALs
86
644
No, You're laughing at us.
0
0
1
1
0
0
0
0
0
0
Turkish ALs
87
645
Don’t provide free internet, no fountain drinking water available, poor staff at checkin causing long waits and delays in flights.
0
1
0
0
1
0
1
1
0
0
Turkish ALs
87
646
Don’t provide food vouchers when flights delayed at instanbul airport
0
0
0
0
1
0
0
1
0
0
Turkish ALs
88
647
This is by far the worst airline I've been on.
0
0
0
1
0
0
0
0
0
0
Turkish ALs
88
648
I've traveled the world and have not been treated like this ever.
0
0
1
0
1
0
0
0
0
0
Turkish ALs
88
649
I'm a Google expert reviewer and do not recommend this flight to anyone.
0
0
0
1
0
1
0
0
0
0
Turkish ALs
88
650
My name is Faiz Rauf and I am not a happy traveler on Turkish Airlines
0
0
0
1
0
0
0
0
0
0
Turkish ALs
89
651
One of the most cheaper companies.
0
0
0
5
0
0
0
0
0
0
Turkish ALs
89
652
They use other plane for the travel.
0
0
0
0
0
0
0
0
0
0
Turkish ALs
89
653
Avoid them.
0
0
0
1
0
0
0
0
0
0
Turkish ALs
89
654
They make contracts with our airlines and all their promotions about wide seats is fake.
0
0
0
0
0
0
0
0
1
0
Turkish ALs
90
655
I arrived at the check-in desk 1 hour 20 minutes before my flight and the manager barked at me that they closed the registration half an hour ago.
0
1
0
0
1
0
0
0
0
0
Turkish ALs
90
656
Closing check-in almost two hours before a flight is just ridiculous!
0
0
0
0
1
0
0
0
0
0
Turkish ALs
90
657
This makes me believe that they oversold tickets and closed registration when filled up all seats.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
90
658
I lost a lot of money and time because of this.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
90
659
Very disappointed, will not choose this airline again.
0
0
0
1
0
0
0
0
0
0
Turkish ALs
91
660
To whom it may concern, I would like to inform you about a very disappointing experience my family had with your airlines today.
0
0
0
1
0
0
0
0
0
0
Turkish ALs
91
661
I have purchased tickets for my grandparents whom are 70 years old, in a wheelchair and speak no English to fly from Ukraine to Sydney, Australia.
0
0
0
0
0
0
0
0
0
0
Turkish ALs
91
662
During their transit at Istanbul they got denied access onboard due to not having an exemption flight paper.
0
0
0
0
1
0
0
0
0
0