There are no limitations to the capabilities of our Contact Center Platform from automated call dialing, SMS Messaging, blended campaigns, IVR, speech recognition, speech analytics and email.
Why a single platform? With over 25 years of multi-industry experience FDR has come to realize that technologies and vendors can come from all directions in a contact center. With this, complexity and costly customization can take over and eat into the bottom line. FDR’s Contact Center Technology is built on widely adopted standards for a resourceful and efficient communications foundation from ONE Vendor.
FDR has been in business for over 25 years and currently processes in excess of 1,000,000 client transaction records daily through a host of platforms and technology’s.
– Customized Analytics
– Speech and Interaction
– Portfolio Analysis
– Process Consulting
We are North America’s Receivable Management experts.
Contact us for more information on how Customized Analytics at FDR can assist in reducing costs and provide a better understanding of your customer database contact.Contact Us Today