gpt-MT/evaluation/testset/wmt-testset-domains/conversation/enzh/test.en-zh.en

I'm sorry that your order is running late.
I've looked into it and I can see that your area is currently having a high volumes of order that is why they were assigning a rider for your order.
But just an update there is now a rider that has confirmed its arrival at the restaurant.
I'm unable to make any changes once the order has been placed however, when the rider leaves the restaurant you will be able to contact them through the app.
You can also track your rider through the app and phone them once they’re nearby.
For future orders, you can add instructions for your rider by editing your saved addresses in the app.
your account is anjahoehn.
In you r acclount says that its only link ( sign in option) to access your #PRS_ORG# account is #PRS_ORG#.
your username is anjahoehne  email address/ I sent a link to rest your password.
Pleaae check your mail moment please
I wait here for you
How did it go?
did you receive the link to rest your password?
are you there ?
I sent another link to reset your password.
please check your mail.
for quality purposes I will have to release this chat if there is no interaction in the next 2 minutes
Thank you for contacting #PRS_ORG#, it was my pleasure to assist you today.
I hope you have an excellent day.
Could you please try to make a purchase on the computer on the website.
The platform may have some issues.
Were you able to try purchasing on the computer  on the website?
Due to no response, and for quality purposes, I have to release this chat, please feel free to contact us for any inquiry or question, We will be more than glad to provide you assistance with it.
Have a wonderful day, Goodbye!
Thank you for the information.
I will be more than happy to assist you.
Nice to meet you.
I hope you are having a great day!
I apologize but I'm unable to find an account under the email provided.
The other thing you can try is to perform a factory reset to your device and then check if it gets detected by your computer
To do this, please follow these instructions:
If possible, back up any books or documents that you added to your eReader using #PRS_ORG#, or that you manually added using your computer.
You do not need to back up any books you bought from #PRS_ORG#.
Any books you purchased from #PRS_ORG# can be re-downloaded from the #PRS_ORG# #PRS_ORG# after a factory reset.
Go to your Home screen.
Tap Home at the top of the screen.
Tap Settings.
Tap Device information.
Tap Factory reset under Advanced.
Tap Reset Now.
I'm still with you
You can also reset it from there.
However I recommend you resetting it from your computer, even if you are logged in on your computer, this is for you to remember your password, as this information is important to know by memory
Once your password is reset from your computer, please try accessing once again on our daughter's e-reader with your new password
please let me know if it works
Thank you for taking the time to chat to me today.
Once this chat has ended you will be sent a 'rate my chat' feedback email.
Please kindly fill this in if you have a moment, however if you don't have time then may I wish you a wonderful day and thank you again.
Repairing your #PRS_ORG# account on eReader
Go to your Home screen.
Tap the
More icon at the bottom of the screen.
Tap Settings.
Tap Device information.
Beside 'Repair your #PRS_ORG# account', tap Repair.
Tap Repair now.
The account repair process will begin.
If you have a lot of books, it may take a while.
If repairing your account didn't solve the issue:
- Sign out and signing back in to your eReader.
Go to your Home screen.
Tap the
More icon at the bottom of the screen.
Tap Settings.
Tap Accounts.
Under #PRS_ORG#, tap Sign out.
A confirmation screen will appear.
Tap Sign out.
After you sign out, follow the onscreen instructions to set up your eReader.
then update the dictinary
I have checked here and it appears that the rider went there.
Have you check on your doorstep or reception area?
He might left it there.
Apologies for the inconvenience.
One moment, let me fix the files for you
please make sure to perform the following steps> On your e-reader...
Go to your Home screen.
Tap the  More icon at the bottom of the screen.
Tap Settings.
Tap Device information.
Beside 'Repair your #PRS_ORG# account', tap Repair.
Tap Repair now.
I tried calling the restaurand and also the rider but they were not able to response, I apologise.
Can I know if your still willing to wait for the order?
You are reading the ebooks on the #PRS_ORG# ereader, right?
On the same ereader please click repair account
Go to your Home screen.
Tap the  Menu icon at the top of the screen.
Tap Settings.
Tap Device information.
Beside Repair your #PRS_ORG# account, tap Repair.
Tap Repair now.
We can try a manual reset
Connect your eReader to a power source by doing one of the following:
- Turn on your computer and connect the included USB power cord to your computer first, and then your eReader.
- Plug the wall charger (not included) to a power outlet, and then connect your eReader to the wall charger.
Press and hold the power button until the power light on the top-right corner of your eReader turns off.
You'll see a 'Powered off' screen when your eReader is turned off.
Release the power button.
Press and hold the power button on your eReader for 30 seconds.
Wait for the Restore screen to appear.
Release the power button.
Your eReader screen will turn black and begin the restoring process.
Change your font settings with the menu at the bottom:
Adjust font style: Tap the dropdown menu beside ‘Font Face’ to select from a list of available fonts.
Adjust font size: Drag thecircle icon beside ‘Font Size’ to change the size of the text.
Adjust line spacing: Drag thecircle icon beside ‘Line Spacing’ to increase or decrease the space between the lines of type.
Adjust margins: Drag the slider beside Margins to make the margins bigger or smaller.
Set the text justification:  Beside ‘Justification’, select your choice of justification.
When you change the way text looks, your eReader remembers your preferred size and style, and applies it to other books you’re reading.
If you’re reading a PDF, you can’t change the size or style of the text.
If this is not working, please now, sign out and sign in back from your ereader
Sign out of your #PRS_ORG#
Go to your Home screen.
More icon at the bottom of the screen.
Tap Settings.
Tap Accounts.
Under #PRS_ORG#, tap Sign out.
A confirmation screen will appear.
Thank you for the information.
I will be more than happy to assist you.
Please allow me a moment to verify the account.
Thanks for waiting
I am sorry that you are experiencing this issue, I will do my best to assist you.
Please let me know what is your #PRS_ORG# model
Changing the address on the order is not possible, however this can be deliver to the new address.
You can call the rider once he sis near to the address place on this order using the call rider function on the app.
I see, may I have your eReader software version
To find your eReader's software version:
1)Go to your Home screen.
2)Tap the More icon at the bottom right of the screen.
3)Tap Settings.
4)Tap Device information.
5)Beside 'Software version', you'll see your eReader's version number.
Thank you for sending the photo.
Let me check this further for you.
Checking on this again, it appears here that there is only one piece for the Shrimp Dumpling.
Just sign in to your account and wait till the sync is completed,  the books will be load on the #PRS_ORG# automatically.
That is all.
Is there anything else I can help you with?
Are you there?
I am sorry, due to quality purposes I will have to close this chat if I don’t receive a response in 2 minutes.
I will close this chat now since no response has been received.
I will gladly continue assisting you via email, or you can contact us again at a more convenient time for you.
please try to perfprm thsi procedures"
To repair your account on the #PRS_ORG# app, please follow the steps indicated below:
From the #PRS_ORG# App's home screen, tap More at the bottom of the screen.
Tap Repair your account.
If you have a lot of items, it may take a while to repair your account.
Go back to your Home screen, and tap Books or Audiobooks and see if the item that was missing appears.
when you are finish please continue with this procedure
Allow me a moment to look for you
At the moment it appears we have no further pieces, I will check to see when we are expecting more.
It doesn't look like there are any future plans to manufacture the single sections regrettably
Is there anything else I can help with please?
The rider assigned never showed up.
We have unassigned him and the system is now looking for a new rider.
Kindly give it 15 more minutes to get there.
The order is extremely late and it shows here that our rider is already at the restaurant.
However, it is strange because there is no progress at all.
In this case, I have marked your order as delivered and will process your refund.
So that you can place a new order instead.
I am really sorry for the inconveniences, you can reply my email and I will gladly continue assisting you personally, or you can open a new interaction with us as you prefer, we are happy to help you.
Remember that our Chat Service is open 24/7 for you.
Thank you for contacting #PRS_ORG#, it was my pleasure to assist you today.
I hope you have an excellent day.
For your information, I will be sending you a transcript of our conversation.
Should you have any further questions or concerns, you can always reply back to that email and we will be able to assist you further.
It was spilled by our rider accidentally.
For the re-delivery, we will not charge you twice.
We will only send you a new order.
Your re-delivery is now being prepared by the restaurant.
I kindly ask for your patience and wait for your order to be delivered within #NUMBER# minutes.
There was nothing Von so long delivery time on your website
Upon ordering it is to the lead time quoted.
The lead times are as advertised on the website.
As we do not carry stock then all items are made to order, shipped on to us here at #URL# and then sent onto yourselves.
Go to your Home screen.
Tap the More icon (three horizontal lines) at the bottom of the screen.
Tap Settings
Tap Device information.
Beside 'Repair your #PRS_ORG# account', tap Repair.
Tap Repair now.
The account repair process will begin.
If you have a lot of books, it may take a while.
Checking here again,  I can see here that the rider accidentally marked the order as delivered.
We currently do not have the exact information on what happened to the rider as well as to your order.
We are now investigating this for you.
Here's what I can do.
Is the screen grayed out and you see a book cover?
To turn the device completely please leave your finger pressing the power button per 30 seconds
The other thing we need you to try is to reset the USB ports in your computer.
You can find instructions to do this in the following link: #URL#
Please make sure to try the three methods listed in there.
If after trying them the issue remains, please make sure to contact us again
I do apologise about this, we must gain permission from the account holder to discuss an order with another person, I apologise if this was done previously, however, I would not be able to discuss this with yourself without the account holders permission.
The order was processed as a pick up order that means you chose it to be picked up by you.
That's why we are unable to assign a rider for this.
As the order has already been accepted, we are unable to cancel the order at this point.
I understand, but my colleague explained yesterday that we have to be in touch with the warehouse, this has been done for you - so we are awaiting the reply.
As soon as we have the information, we can then let you know the whereabouts of your order
The item was due to dispatch 18.12
After that, please delete your authorization
1) Deauthorize your Ereader
Turn on your eReader.
Connect your eReader to your computer using a Micro USB cable.
On your eReader: Tap Connect.
On your computer: Open #PRS_ORG#.
Under 'Devices', right-click on #PRS_ORG# eReader.
Click Erase Device Authorization.
Click OK at the confirmation screen.
2) De-authorize #PRS_ORG#
To deauthorize #PRS_ORG#, click Help > Erase Authorization.
In the pop-up window that opens, enter the password for the account you used to authorize #PRS_ORG#.
Click Erase Authorization
Were the steps helpful?
Sadly I have not received a response for more than two minutes.
For quality purposes this chat interaction will be closed, please remember you can always come back and we will be happy to continue assisting you.
No you wouldn't be able to enter an appointment date, you would need to place the order and we would then we can place the items on hold for you, we can place these on hold initially for three months
Is there anything else I can help with this afternoon for you?
Thank you for taking the time to talk with me today and I hope I have managed to resolve your query, if you wouldn't mind rating our chat today based on my customer service skills I would really appreciate it, the rating button can be found on this chat.
I hope you have a great day and please come back to us if you need any further assistance.
Ok, please do me the favour to follow the next steps>
Plug the wall charger (not included) to a power outlet, and then connect your eReader to the wall charger.
Press and hold the power button until you see the words "Powered off" at the top of the screen.
Continue holding down the power button for 3-4 seconds.
Release the power button.
Press and hold the power button on your eReader for 30 seconds.
Wait for the 'Restore' screen to appear.
Release the power button.
After the e-reader has been reset, it will ask you to set your language preferences and a WiFi network.
After that you will need to sign in with your e-mail address and password
Thank you for the information provided, I hope you are doing fine.
Please let me verify your #PRS_ORG# account.
I will be happy to assist you.
Please give me a moment.
Thank you for holding, I'm sorry that your mother hasn't received the egift card, please conform the email that was sent.
I am just checking this information for you, I won't be long
I have checked and this would be contactless so they would not be able to bring the item to your property I am afraid, I do apologise about this
My apologies again for the inconvenience this has caused you.
We are still looking ways to improve our services and this will be noted as a feedback to one of our valued customer.
Thank you - so this query is with warehouse as stated in yesterdays chat, we have to await the reply to the investigation.
As soon as we have heard back, tis is when you will be emailed
I case the screen frozen one more time, please process this steps:
Connect your eReader to a power source by doing one of the following:
- Turn on your computer and connect the included USB power cord to your computer first, and then your eReader.
- Plug the wall charger (not included) to a power outlet, and then connect your eReader to the wall charger.
Press and hold the power button until the power light on the top-right corner of your eReader turns off.
You'll see a 'Powered off' screen when your eReader is turned off.
Release the power button.
Press and hold the power button on your eReader for 30 seconds.
Wait for the Restore screen to appear.
Release the power button.
Your eReader screen will turn black and begin the restoring process.
Is there anything else I can help you with?
To repair your account on the #PRS_ORG# app, please follow the steps indicated below:
From the #PRS_ORG# App's home screen, tap More at the bottom of the screen.
Tap Repair your account.
If you have a lot of items, it may take a while to repair your account.
Go back to your Home screen, and tap Books or Audiobooks and see if the item that was missing appears.
I will be more than happy to assist you.
Please allow me a few moments to verify your information
In this case what you can try is connecting the device using different USB cords.
Any generic micro-USB cord should work.
Also, please try using different USB ports in your computer
From which country do you deliver?
When is the package with us?
They have many thanks for their help.
Thank you for taking the time to talk with me today and I hope I have managed to resolve your query, if you wouldn't mind rating our chat today based on my customer service skills I would really appreciate it, the rating button can be found on this chat.
Regrettably the prices of the items are as they show online, we cannot change or reduce this for you
The lead times are as advertised on the website.
As we do not carry stock then all items are made to order, shipped on to us here at #URL# and then sent onto yourselves.
That is why we ask that you allow these lead times please.
The lead time showing is when the next batch is due to arrive.
I try to call the rider but he does not understand me.
That is why please call the rider once he is near to the address place on the order using the app
Which titles a re you missing?
Please follow the steps indicated below to perform a sync repair on your #PRS_ORG# (you will need a Wi-Fi connection before you start):
Go to your Home screen.
Tap on the More icon at the bottom-right of the screen (3 horizontal lines).
Tap Settings.
Tap Device information.
Beside Repair/restore your #PRS_ORG# account, tap Repair/Restore.
Tap Repair now/Restore
When the syncing has completed, please tap again on Sync Now, to install any available upgrades.
Please let me know if you can download and open your book now
Hi, are you still there?
We haven't heard from you.
We may have gotten disconnected.
I will be ending this chat session.
If you’re looking to get in touch with Customer Care again you can reach us at #URL# and a member of our team will be happy to assist you.
For your information, I will be sending you a transcript of our conversation.
Should you have any further questions or concerns, you can always reply back to that email and we will be able to assist you further.
Thank you for contacting #PRS_ORG#, it was my pleasure to assist you today.
I hope you have an excellent day.
Even if you don't know your password you can create a new password by following the steps I sent.
But don't worry, I can also send the link to reset your password
I apologize but we are unable to change the address once it has been placed already.
In this case, what I suggest is you can call the rider once he is nearby already for you to be able to amend the address.
To do this, simply access your order page, tap 'Help and support' and choose the option 'Call rider'.
did you sign out and sign in on your app?
did you do the 2 procedures?
if you did both procedures and didn't solve the issue I can refund the money to your Store Credit account.
that way you can buy the book of your choice immedialtrely.
would that be okay
are you there?
for quality purposes i will have to release this chat if there is no interaction in the next 2 minutes
Thank you for contacting #PRS_ORG#, it was my pleasure to assist you today.
I hope you have an excellent day.
Please follow the steps indicated below to perform a sync repair on your #PRS_ORG# (you will need a Wi-Fi connection before you start):
Go to your Home screen.
Tap on the More icon at the bottom-right of the screen (3 horizontal lines).
Tap Device information.
Beside Repair/restore your #PRS_ORG# account, tap Repair/Restore.
Tap Repair now/Restore
When the syncing has completed, please tap again on Sync Now, to install any available upgrades.
Thank you for your waiting time, I have checked the information into your account.
I'm really sorry to know that you are having this issue with your eBook, but I'm willing to help you.
I'll share with a couple of steps to perform into your device, okay?
The next step  is to sign out on your device.
Before doing it, I would like you to consider that any annotation that you have made in your books may be deleted, as well as filters, reading progress, downloads and other customization.
If you have third party ebooks, they may disappear
are you on a page of a book?
You can adjust the text size, fonts, line spacing, and justification to make reading easier on your eyes.
While reading, tap the middle of your page to bring up the Reading Menu.
Tap the  Text icon.
Thank you for taking the time to talk with me today and I hope I have managed to resolve your query, if you wouldn't mind rating our chat today based on my customer service skills I would really appreciate it, the rating button can be found on this chat.
I hope you have a great day and please come back to us if you need any further assistance.
Please keep tapping where the images are showing, are you able to see the images and follow where to tap?
I will keep providing the images
But please let me know if you were able to tap on your device where the images say
Is a regular feature that the device has, if you want to save more energy you can process this steps:
Go to your Home screen.
Tap the  More icon at the bottom of the screen.
Tap Settings.
Tap Energy saving and privacy.
Tap the list beside ‘Automatically go to sleep after’ and select the time before your #PRS_ORG# eReader goes to sleep.
The shorter the time, the longer your eReader's battery will last.
Tap the list beside ‘Automatically power off after’ and select the time before your #PRS_ORG# eReader shuts down.
The shorter the time, the longer your eReader's battery will last.
Thank you for the information.
I will be more than happy to assist you.
I'll review your account, one moment, please.
Thank you for your waiting time, I have checked the information into your account.
I'm really sorry to know that you are having this issue with your eBook , however, I'm willing to help you.
I'll share a couple of steps to perform into your eReader, okay?
and ydo your first purchase from the #PRS_ORG# website
To update your payment information please follow these steps:
Log in to your #PRS_ORG# account.
Click on "My Account" and in the menu select "Account Settings”
Select the “Payment Information” tab.
Under “Payment Information”, select the type of credit card and enter your card number, security code (CVV), name on the card, and expiration date.
Click "Save”
Good Afternoon, thank you for getting in contact with us today, you're through to #NAME#.
Could you confirm the order number, name on the account, email address and delivery address please?
If they cannot find you they will surely call.
However it is better that once they are nearby your delivery address you can contact them instead.
1.-Go to your Home screen.
2.-Tap the  menu( 3 horizontal lines) More icon at the bottom of the screen.
Tap Settings.
Tap Accounts.
Under #PRS_ORG#, tap Sign out.
A confirmation screen will appear.
Tap Sign out.
Thanks for contacting #PRS_ORG#, you are through to #NAME#
So that I can assist you can you please provide your account details (Full Name, E-mail address, Postal Address and Order Number)
I know it is in chinese, you don't need to use your device's internal function nor the correct language to perform these last steps sent.
Please, do me the favor to read them first and then performing them
the instructions are to manually reset your device
The correct language is not needed.
However, if you wish to make a return request I can also help you
I can see here that there is no rider assigned yet to your order.
However I will note this on the records.
You can also use the app to call or chat them, once they are nearby the location you will have an option to contact the rider.
Have a great day
Thank you for taking the time to chat to me today.
Once this chat has ended you will be sent a 'rate my chat' feedback email.
Please kindly fill this in if you have a moment, however if you don't have time then may I wish you a wonderful day and thank you again.
I am going to delete and add the book again and after you are going to troubleshoot your #PRS_ORG# app with 2 procedures to see if that solves the issue .
2 minutes please
It is done .
now please try to perform this procedure on your app:
To repair your account on the android app, please follow the steps indicated below:
Tap the #PRS_ORG# icon at the top of the screen.
Go to the Home screen.
Tap the Menu icon at the top of the screen.
Tap Settings.
Scroll to the bottom and tap Repair your account.
Tap Repair.
when you finish please continue with this procedure:
To sign out proceed with the steps indicated below on your #PRS_ORG# app, please:
Tap the More icon at the bottom of the screen.
Tap Settings.
Tap Sign out of #PRS_ORG#.
And sign back in after this please, to have the account update.
how did it go?
Please visit the following link and follow the steps to create a new password
Let me know if you were able to create your new password and sign in with it
Great!!
I am glad that you have accessed your eBook now!!
For your reference, I will be sending you a transcript of our conversation.
Should you have any other questions or concerns, you can always reply back to that email and we will be able to assist you further.
Is there anything else I can help you with today?
To update your payment information please follow these steps:
Log in to your #PRS_ORG# account.
Click on "My Account" and in the menu select "Account Settings”
Select the “Payment Information” tab.
Under “Payment Information”, select the type of credit card and enter your card number, security code (CVV), name on the card, and expiration date.
Click "Save”
did yo utried this steps?
You know what I understand you.
since we want you to have your order from us.
As a courtesy on your first order I will process a full amount credit on this order so you can use this credit to place a order with the right branch,
Thanks for waiting.
Wrong order was selected earlier that's why I got confused earlier.
I thought it was already delivered.
I checked the correct order and I can see here that the rider is currently trying to pick it up now.
He will be there in 10-15 minutes.
I'm sorry but I don't see that you have sign in to your account, unless you have another account.
If this the case please let me know the email you are already signed in on the ereader.
You're welcome, one moment please.
I've ordered a replacement item for you, this is scheduled to dispatch on February 19.
I will just arrange a returns label for you now.
I've done that several times, it doesn't work.
I issued you a refund of the book.
I am very dissatisfied with the solution, what do I do if the problem occurs again in the next book?
It is a rear occasion that it happens.
I am sorry, due to quality purposes I will have to close this chat if I don’t receive a response in 2 minutes.
I will close this chat now since no response has been received.
I can see that you've ordered from a restaurant that does their own delivery.
They have accepted your order which is #PRS_ORG#.
The restaurant called you and they do not have the item that you ordered?
Regrettably this is currently out of stock, I will just see if this is returning.
Please bear with me a moment
This has been discontinued so will not be returning to stock, we do apologize.
As I can see here this rider came to your location at 12:39. he try to deliver this order until 12:52.
The rider try to leave the order on the Security but he did not accept it.
That is why the order was taken by the rider as he goes.
You can come back any time as our chat service window is open 24/7
I sincerely hope you get to find a resolution
Thank you for contacting #PRS_ORG#, it was my pleasure to assist you today.
I hope you have an excellent evening.
I can see the details match.
I am sorry but it seems your original order was accidentally spilled, that is why my colleague had to make a new order.
The new order is order #NUMBER# and it will be there in just 20 minutes.
The rider is picking it up and will delivery asap.
Thank you, please bear with me a moment whilst I look into this for you
I do apologise about this, as the account holder is not yourself we would need #NAME# to contact us to confirm her details, once she has done this and has confirmed she is happy for us to discuss the order with yourself we can then look at the previous correspondence for you.
I understand would you please check if the ebook can open it?
Were you able to find the ebook?
Due to no response, and for quality purposes, I have to release this chat, please feel free to contact us for any inquiry or question, We will be more than glad to provide you assistance with it.
Have a wonderful day, Goodbye!
Please wait for the order, and you can report to us if ever food is not hot so we can help you.
I know having a credit will not make your food experience better, but allow me to compensate for the delay.
OK, you can try performing a factory reset on your device to see if this fixes the problem.
I understand that you have already tried turning it off and back on with no success, correct?
I am not familiar with Teleloading.
However if you want to open a recent purchased book from #PRS_ORG# in your #PRS_ORG# e reader you would only need to sync your e reader via WiFi and download the book in your e reader to start reading, computer or email transfer is not necessary.
If the book still has issues to open after sync in your e reader we can try some trouble shooting process.
I would need to know if the book shows error message, seem blocked or not even appearing in your #PRS_ORG# account inside your #PRS_ORG# e reader.
Can you please disconnect your eReader from the computer and try a factory reset?
This will delete the information on your eReader but you can make a back up and transfer the information again afterwards
You can follow these steps:
To perform a factory reset on your #PRS_ORG#, please follow the steps below:
Go to your Home screen.
Tap Home at the top of the screen.
Tap Settings.
Tap Device information.
Tap Factory reset under Advanced.
Tap Reset Now.
I am afraid I would not be able to confirm the price of the bed until it is available on the website again as it was reduced in our winter sale it is likely this will not be the price of the article when it is added back to the website
Sorry for the inconveniences
Is there anything else I can assist you with?
This is the first time and I hope the last.
Have a wonderful rest of your day and happy new year!
Yes, I amopening the account
Please follow the next process
To repair your account on the android app, please follow the steps indicated below:
Tap the #PRS_ORG# icon at the top of the screen.
Go to the Home screen.
Tap the Menu icon at the top of the screen.
Tap Settings.
Scroll to the bottom and tap Repair your account.
Tap Repair.