Update app.py

app.py

@@ -4,15 +4,14 @@ import json
 import time
 from datetime import datetime
 
-# Simple language detection function instead of using transformers
+# Simple language detection function
 def simple_detect_language(text):
-    # Check for Arabic characters
     arabic_pattern = re.compile(r'[\u0600-\u06FF\u0750-\u077F\u08A0-\u08FF]+')
     if arabic_pattern.search(text):
         return "ar"
     return "en"
 
-# Try to import transformers for Arabic NLP if available
+# Try to import transformers for Arabic NLP
 try:
     from transformers import pipeline
     arabic_nlp = pipeline("text-classification", model="papluca/xlm-roberta-base-language-detection")
@@ -41,63 +40,43 @@ try:
     CUSTOMER_SERVICE_ENHANCEMENTS_AVAILABLE = True
 except ImportError:
     CUSTOMER_SERVICE_ENHANCEMENTS_AVAILABLE = False
-    # Fallback customer service phrases
     ENHANCED_CUSTOMER_SERVICE_PHRASES_AR = {
-        "greeting": [
-            "مرحبًا بك في بنك أم درمان الوطني! كيف يمكنني مساعدتك اليوم؟",
-            "أهلاً بك في خدمة العملاء الافتراضية لبنك أم درمان الوطني. كيف يمكنني خدمتك؟"
-        ],
-        "thanks": [
-            "شكرًا لتواصلك مع بنك أم درمان الوطني!",
-            "نشكرك على ثقتك في خدماتنا المصرفية."
-        ],
-        "follow_up": [
-            "هل هناك خدمة مصرفية أخرى يمكنني مساعدتك بها اليوم؟",
-            "هل لديك أي استفسارات أخرى حول منتجاتنا أو خدماتنا المصرفية؟"
-        ]
+        "greeting": ["مرحبًا بك في بنك أم درمان الوطني! كيف يمكنني مساعدتك اليوم؟"],
+        "thanks": ["شكرًا لتواصلك مع بنك أم درمان الوطني!"],
+        "follow_up": ["هل هناك خدمة أخرى يمكنني مساعدتك بها؟"]
     }
     ENHANCED_CUSTOMER_SERVICE_PHRASES_EN = {
-        "greeting": [
-            "Welcome to Omdurman National Bank! How may I assist you today?",
-            "Hello and welcome to ONB virtual customer service. How can I help you?"
-        ],
-        "thanks": [
-            "Thank you for contacting Omdurman National Bank!",
-            "We appreciate your trust in our banking services."
-        ],
-        "follow_up": [
-            "Is there any other banking service I can assist you with today?",
-            "Do you have any other questions about our products or banking services?"
-        ]
+        "greeting": ["Welcome to Omdurman National Bank! How may I assist you today?"],
+        "thanks": ["Thank you for contacting Omdurman National Bank!"],
+        "follow_up": ["Is there anything else I can help you with?"]
     }
 
-# Omdurman National Bank-specific guidelines in Arabic
+# Omdurman National Bank-specific guidelines
 ONB_GUIDELINES_AR = {
-    "balance": "يمكنك التحقق من رصيدك عبر الإنترنت أو عبر تطبيق الهاتف الخاص ببنك أم درمان الوطني. <a href='#' onclick='window.open(\"https://onb.sd/balance\", \"_blank\")'>افحص رصيدك الآن</a>",
-    "lost_card": "في حالة فقدان البطاقة، اتصل بالرقم <a href='tel:249123456789'>249-123-456-789</a> فورًا أو <a href='#' onclick='window.open(\"https://onb.sd/block-card\", \"_blank\")'>أوقف البطاقة عبر الإنترنت</a>.",
-    "loan": "شروط القرض تشمل الحد الأدنى للدخل (5000 جنيه سوداني) وتاريخ ائتماني جيد. <a href='#' onclick='window.open(\"https://onb.sd/loans\", \"_blank\")'>تقدم بطلب قرض الآن</a>",
-    "transfer": "لتحويل الأموال، استخدم <a href='#' onclick='window.open(\"https://onb.sd/mobile-app\", \"_blank\")'>تطبيق الهاتف</a> أو <a href='#' onclick='window.open(\"https://onb.sd/online-banking\", \"_blank\")'>الخدمة المصرفية عبر الإنترنت</a>.",
-    "new_account": "لفتح حساب جديد، قم بزيارة أقرب فرع مع جواز سفرك أو هويتك الوطنية. <a href='#' onclick='window.open(\"https://onb.sd/new-account\", \"_blank\")'>احجز موعدًا الآن</a>",
-    "interest_rates": "أسعار الفائدة على الودائع تتراوح بين 5% إلى 10% سنويًا. <a href='#' onclick='window.open(\"https://onb.sd/rates\", \"_blank\")'>اطلع على جميع الأسعار</a>",
-    "branches": "فروعنا موجودة في أم درمان، الخرطوم، وبورتسودان. <a href='#' onclick='window.open(\"https://onb.sd/branches\", \"_blank\")'>اعثر على أقرب فرع</a>",
-    "working_hours": "ساعات العمل من 8 صباحًا إلى 3 مساءً من الأحد إلى الخميس. <a href='#' onclick='window.open(\"https://onb.sd/hours\", \"_blank\")'>تحقق من ساعات العمل الخاصة</a>",
-    "contact": "الاتصال بنا على الرقم <a href='tel:249123456789'>249-123-456-789</a> أو عبر البريد الإلكتروني <a href='mailto:[email protected]'>info@onb.sd</a>. <a href='#' onclick='window.open(\"https://onb.sd/contact\", \"_blank\")'>نموذج الاتصال</a>"
+    "balance": "يمكنك التحقق من رصيدك عبر الإنترنت أو عبر تطبيق الهاتف الخاص ببنك أم درمان الوطني.",
+    "lost_card": "في حالة فقدان البطاقة، اتصل بالرقم 249-123-456-789 فورًا.",
+    "loan": "شروط القرض تشمل الحد الأدنى للدخل (5000 جنيه سوداني) وتاريخ ائتماني جيد.",
+    "transfer": "لتحويل الأموال، استخدم تطبيق الهاتف أو الخدمة المصرفية عبر الإنترنت.",
+    "new_account": "لفتح حساب جديد، قم بزيارة أقرب فرع مع جواز سفرك أو هويتك الوطنية.",
+    "interest_rates": "أسعار الفائدة على الودائع تتراوح بين 5% إلى 10% سنويًا.",
+    "branches": "فروعنا موجودة في أم درمان، الخرطوم، وبورتسودان.",
+    "working_hours": "ساعات العمل من 8 صباحًا إلى 3 مساءً من الأحد إلى الخميس.",
+    "contact": "الاتصال بنا على الرقم 249-123-456-789 أو عبر البريد الإلكتروني [email protected]."
 }
 
-# Omdurman National Bank-specific guidelines in English
 ONB_GUIDELINES_EN = {
-    "balance": "You can check your balance online or via the ONB mobile app. <a href='#' onclick='window.open(\"https://onb.sd/balance\", \"_blank\")'>Check your balance now</a>",
-    "lost_card": "In case of a lost card, call <a href='tel:249123456789'>249-123-456-789</a> immediately or <a href='#' onclick='window.open(\"https://onb.sd/block-card\", \"_blank\")'>block your card online</a>.",
-    "loan": "Loan requirements include minimum income (5000 SDG) and good credit history. <a href='#' onclick='window.open(\"https://onb.sd/loans\", \"_blank\")'>Apply for a loan now</a>",
-    "transfer": "To transfer funds, use the <a href='#' onclick='window.open(\"https://onb.sd/mobile-app\", \"_blank\")'>mobile app</a> or <a href='#' onclick='window.open(\"https://onb.sd/online-banking\", \"_blank\")'>online banking service</a>.",
-    "new_account": "To open a new account, visit your nearest branch with your passport or national ID. <a href='#' onclick='window.open(\"https://onb.sd/new-account\", \"_blank\")'>Book an appointment now</a>",
-    "interest_rates": "Interest rates on deposits range from 5% to 10% annually. <a href='#' onclick='window.open(\"https://onb.sd/rates\", \"_blank\")'>View all rates</a>",
-    "branches": "Our branches are located in Omdurman, Khartoum, and Port Sudan. <a href='#' onclick='window.open(\"https://onb.sd/branches\", \"_blank\")'>Find your nearest branch</a>",
-    "working_hours": "Working hours are from 8 AM to 3 PM, Sunday to Thursday. <a href='#' onclick='window.open(\"https://onb.sd/hours\", \"_blank\")'>Check special hours</a>",
-    "contact": "Contact us at <a href='tel:249123456789'>249-123-456-789</a> or via email at <a href='mailto:[email protected]'>info@onb.sd</a>. <a href='#' onclick='window.open(\"https://onb.sd/contact\", \"_blank\")'>Contact form</a>"
+    "balance": "You can check your balance online or via the ONB mobile app.",
+    "lost_card": "In case of a lost card, call 249-123-456-789 immediately.",
+    "loan": "Loan requirements include minimum income (5000 SDG) and good credit history.",
+    "transfer": "To transfer funds, use the mobile app or online banking service.",
+    "new_account": "To open a new account, visit your nearest branch with your passport or national ID.",
+    "interest_rates": "Interest rates on deposits range from 5% to 10% annually.",
+    "branches": "Our branches are located in Omdurman, Khartoum, and Port Sudan.",
+    "working_hours": "Working hours are from 8 AM to 3 PM, Sunday to Thursday.",
+    "contact": "Contact us at 249-123-456-789 or via email at [email protected]."
 }
 
-# Quick action buttons in Arabic
+# Quick action buttons
 QUICK_ACTIONS_AR = [
     {"text": "تحقق من الرصيد", "intent": "balance"},
     {"text": "الإبلاغ عن بطاقة مفقودة", "intent": "lost_card"},
@@ -110,7 +89,6 @@ QUICK_ACTIONS_AR = [
     {"text": "اتصل بنا", "intent": "contact"}
 ]
 
-# Quick action buttons in English
 QUICK_ACTIONS_EN = [
     {"text": "Check Balance", "intent": "balance"},
     {"text": "Report Lost Card", "intent": "lost_card"},
@@ -123,47 +101,7 @@ QUICK_ACTIONS_EN = [
     {"text": "Contact Us", "intent": "contact"}
 ]
 
-# Menu options in both languages
-MENU_AR = """
-قائمة الخدمات المصرفية:
-1. رصيد - استعلام عن رصيد حسابك
-2. بطاقة - الإبلاغ عن بطاقة مفقودة
-3. قرض - معلومات عن القروض
-4. تحويل - تحويل الأموال
-5. حساب - فتح حساب جديد
-6. فائدة - أسعار الفائدة
-7. فرع - م��اقع الفروع
-8. ساعات - ساعات العمل
-9. اتصال - معلومات الاتصال
-"""
-
-MENU_EN = """
-Banking Services Menu:
-1. balance - Check your account balance
-2. card - Report a lost card
-3. loan - Information about loans
-4. transfer - Transfer funds
-5. account - Open a new account
-6. interest - Interest rates
-7. branch - Branch locations
-8. hours - Working hours
-9. contact - Contact information
-"""
-
-# Map intents to keywords (enhanced)
-INTENT_KEYWORDS = {
-    "balance": ["balance", "check balance", "account balance", "how much", "رصيد", "حساب", "كم المبلغ", "1"],
-    "lost_card": ["lost", "card", "stolen", "missing", "فقدت", "بطاقة", "مسروقة", "ضائعة", "2"],
-    "loan": ["loan", "borrow", "borrowing", "credit", "قرض", "استدانة", "إئتمان", "3"],
-    "transfer": ["transfer", "send money", "payment", "تحويل", "ارسال", "دفع", "4"],
-    "new_account": ["account", "open", "create", "new", "حساب", "فتح", "جديد", "إنشاء", "5"],
-    "interest_rates": ["interest", "rate", "rates", "return", "فائدة", "نسبة", "عائد", "6"],
-    "branches": ["branch", "location", "where", "office", "فرع", "موقع", "أين", "مكتب", "7"],
-    "working_hours": ["hours", "time", "open", "close", "ساعات", "وقت", "مفتوح", "مغلق", "8"],
-    "contact": ["contact", "phone", "email", "call", "اتصال", "هاتف", "بريد", "اتصل", "9"]
-}
-
-# Function to get a random phrase from the customer service phrases
+# Function to get a random phrase
 def get_random_phrase(category, language):
     import random
     if language == "ar":
@@ -172,7 +110,6 @@ def get_random_phrase(category, language):
         return random.choice(ENHANCED_CUSTOMER_SERVICE_PHRASES_EN[category])
 
 def classify_intent(message: str):
-    # Check for menu request
     menu_keywords = ["menu", "options", "help", "قائمة", "خيارات", "مساعدة"]
     message_lower = message.lower()
     
@@ -180,7 +117,6 @@ def classify_intent(message: str):
         if keyword in message_lower:
             return "menu"
     
-    # Use keyword matching for intent classification
     for intent_key, keywords in INTENT_KEYWORDS.items():
         for keyword in keywords:
             if keyword.lower() in message_lower:
@@ -205,6 +141,7 @@ def log_interaction(user_message, bot_response, intent, language):
     except Exception as e:
         print(f"Error logging interaction: {e}")
 
+# Function to generate responses
 def respond(message: str):
     if not message.strip():
         return {
@@ -212,604 +149,111 @@ def respond(message: str):
             "en": "Please type your question."
         }
     
-    # Detect language using NLP if available, otherwise use simple detection
+    # Detect language
     if ARABIC_NLP_AVAILABLE:
         language = detect_language_with_nlp(message)
-        # If the language is neither Arabic nor English, default to English
         if language != "ar" and language != "en":
             language = "en"
     else:
         language = simple_detect_language(message)
     
-    # Classify the user's intent using keyword matching
+    # Classify intent
     intent = classify_intent(message)
     
-    # Prepare responses in both languages
+    # Prepare responses
     responses = {
         "ar": "",
         "en": ""
     }
     
-    # Special handling for menu request
+    # Handle menu request
     if intent == "menu":
         responses["ar"] = MENU_AR
         responses["en"] = MENU_EN
         log_interaction(message, responses[language], "menu", language)
         return responses
     
-    # Check if it's a banking FAQ
+    # Handle banking FAQ
     if CUSTOMER_SERVICE_ENHANCEMENTS_AVAILABLE:
         faq_answer = handle_banking_faq(message, language)
         if faq_answer:
-            # Add a greeting phrase at the beginning
-            greeting_ar = get_random_phrase("greeting", "ar")
-            greeting_en = get_random_phrase("greeting", "en")
-            
-            # Add a follow-up phrase at the end
-            follow_up_ar = get_random_phrase("follow_up", "ar")
-            follow_up_en = get_random_phrase("follow_up", "en")
-            
-            # Combine all parts
-            responses["ar"] = f"{greeting_ar}<br><br>{faq_answer}<br><br>{follow_up_ar}"
-            responses["en"] = f"{greeting_en}<br><br>{faq_answer}<br><br>{follow_up_en}"
-            
+            responses["ar"] = f"{get_random_phrase('greeting', 'ar')}<br><br>{faq_answer}<br><br>{get_random_phrase('follow_up', 'ar')}"
+            responses["en"] = f"{get_random_phrase('greeting', 'en')}<br><br>{faq_answer}<br><br>{get_random_phrase('follow_up', 'en')}"
             log_interaction(message, responses[language], "faq", language)
             return responses
     
-    # Check if it's a banking term definition request
+    # Handle banking term definition
     if CUSTOMER_SERVICE_ENHANCEMENTS_AVAILABLE:
         term_definition = get_banking_term_definition(message, language)
         if term_definition:
-            # Add a greeting phrase at the beginning
-            greeting_ar = get_random_phrase("greeting", "ar")
-            greeting_en = get_random_phrase("greeting", "en")
-            
-            # Add a follow-up phrase at the end
-            follow_up_ar = get_random_phrase("follow_up", "ar")
-            follow_up_en = get_random_phrase("follow_up", "en")
-            
-            # Combine all parts
-            responses["ar"] = f"{greeting_ar}<br><br>{term_definition}<br><br>{follow_up_ar}"
-            responses["en"] = f"{greeting_en}<br><br>{term_definition}<br><br>{follow_up_en}"
-            
+            responses["ar"] = f"{get_random_phrase('greeting', 'ar')}<br><br>{term_definition}<br><br>{get_random_phrase('follow_up', 'ar')}"
+            responses["en"] = f"{get_random_phrase('greeting', 'en')}<br><br>{term_definition}<br><br>{get_random_phrase('follow_up', 'en')}"
             log_interaction(message, responses[language], "term", language)
             return responses
     
-    # If intent is recognized, return the corresponding response
+    # Handle recognized intents
     if intent != "unknown":
         if CUSTOMER_SERVICE_ENHANCEMENTS_AVAILABLE:
-            # Use enhanced response if available
             responses["ar"] = get_enhanced_response(intent, "ar")
             responses["en"] = get_enhanced_response(intent, "en")
         else:
-            # Add a greeting phrase at the beginning
-            greeting_ar = get_random_phrase("greeting", "ar")
-            greeting_en = get_random_phrase("greeting", "en")
-            
-            # Add the main response
-            main_response_ar = ONB_GUIDELINES_AR.get(intent, "عذرًا، لم يتم التعرف على الخيار المحدد.")
-            main_response_en = ONB_GUIDELINES_EN.get(intent, "Sorry, the selected option was not recognized.")
-            
-            # Add a follow-up phrase at the end
-            follow_up_ar = get_random_phrase("follow_up", "ar")
-            follow_up_en = get_random_phrase("follow_up", "en")
-            
-            # Combine all parts
-            responses["ar"] = f"{greeting_ar}<br><br>{main_response_ar}<br><br>{follow_up_ar}"
-            responses["en"] = f"{greeting_en}<br><br>{main_response_en}<br><br>{follow_up_en}"
+            responses["ar"] = f"{get_random_phrase('greeting', 'ar')}<br><br>{ONB_GUIDELINES_AR.get(intent, 'عذرًا، لم يتم التعرف على الخيار المحدد.')}<br><br>{get_random_phrase('follow_up', 'ar')}"
+            responses["en"] = f"{get_random_phrase('greeting', 'en')}<br><br>{ONB_GUIDELINES_EN.get(intent, 'Sorry, the selected option was not recognized.')}<br><br>{get_random_phrase('follow_up', 'en')}"
     else:
-        # Default response if no intent is matched - show menu
         responses["ar"] = "عذرًا، لم أفهم سؤالك. إليك قائمة بالخدمات المتاحة:" + MENU_AR
         responses["en"] = "Sorry, I didn't understand your question. Here's a menu of available services:" + MENU_EN
     
-    # Log the interaction
     log_interaction(message, responses[language], intent, language)
-    
     return responses
 
-# Custom CSS for better UI
-custom_css = """
-.gradio-container {
-    font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
-}
-
-.chat-message {
-    padding: 1rem;
-    border-radius: 10px;
-    margin-bottom: 1rem;
-    max-width: 80%;
-}
-
-.user-message {
-    background-color: #e6f7ff;
-    margin-left: auto;
-    text-align: right;
-}
-
-.bot-message {
-    background-color: #f0f0f0;
-    margin-right: auto;
-    text-align: left;
-}
-
-.bot-message-ar {
-    background-color: #f0f0f0;
-    margin-left: auto;
-    text-align: right;
-}
-
-.header-section {
-    background-color: #1a5276;
-    color: white;
-    padding: 1rem;
-    border-radius: 10px;
-    margin-bottom: 1rem;
-    text-align: center;
-}
-
-.footer-section {
-    font-size: 0.8rem;
-    text-align: center;
-    margin-top: 2rem;
-    color: #666;
-}
-
-.lang-selector {
-    text-align: right;
-    margin-bottom: 1rem;
-}
-
-.menu-button {
-    margin-top: 0.5rem;
-}
-
-.quick-actions {
-    display: flex;
-    flex-wrap: wrap;
-    gap: 0.5rem;
-    margin: 1rem 0;
-}
-
-.quick-action-button {
-    background-color: #1a5276;
-    color: white;
-    border: none;
-    border-radius: 20px;
-    padding: 0.5rem 1rem;
-    cursor: pointer;
-    font-size: 0.9rem;
-    transition: background-color 0.3s;
-}
-
-.quick-action-button:hover {
-    background-color: #2980b9;
-}
-
-.chat-container {
-    border: 1px solid #ddd;
-    border-radius: 10px;
-    padding: 1rem;
-    background-color: #f9f9f9;
-}
-
-.live-agent-button {
-    background-color: #27ae60;
-    color: white;
-    border: none;
-    border-radius: 5px;
-    padding: 0.5rem 1rem;
-    cursor: pointer;
-    font-size: 0.9rem;
-    margin-top: 1rem;
-    transition: background-color 0.3s;
-}
-
-.live-agent-button:hover {
-    background-color: #2ecc71;
-}
-
-/* Add custom styling for links */
-a {
-    color: #2980b9;
-    text-decoration: none;
-    font-weight: bold;
-}
-
-a:hover {
-    text-decoration: underline;
-}
-
-/* Add styling for action buttons */
-.action-button {
-    display: inline-block;
-    background-color: #3498db;
-    color: white;
-    padding: 0.5rem 1rem;
-    border-radius: 5px;
-    margin: 0.5rem 0;
-    text-decoration: none;
-}
-
-.action-button:hover {
-    background-color: #2980b9;
-    text-decoration: none;
-}
-
-/* Styling for satisfaction survey */
-.satisfaction-survey {
-    background-color: #f8f9fa;
-    border: 1px solid #ddd;
-    border-radius: 10px;
-    padding: 1rem;
-    margin-top: 1rem;
-}
-
-.survey-question {
-    margin-bottom: 1rem;
-}
-
-.rating-options {
-    display: flex;
-    justify-content: space-between;
-    margin-bottom: 0.5rem;
-}
-
-.survey-submit {
-    background-color: #1a5276;
-    color: white;
-    border: none;
-    border-radius: 5px;
-    padding: 0.5rem 1rem;
-    cursor: pointer;
-    font-size: 0.9rem;
-    margin-top: 1rem;
-}
-
-.survey-submit:hover {
-    background-color: #2980b9;
-}
-"""
-
-# Chat interface with simplified UI for Hugging Face
-with gr.Blocks(css=custom_css) as demo:
-    # Store selected language
+# Gradio Interface
+with gr.Blocks() as demo:
     selected_lang = gr.State(value="ar")
-    # Store user name for personalization
     user_name = gr.State(value=None)
     
-    with gr.Row(elem_classes="header-section"):
-        with gr.Column():
-            gr.Markdown("# Omdurman National Bank | بنك أم درمان الوطني")
-            gr.Markdown("### Virtual Banking Assistant | المساعد المصرفي الافتراضي")
-    
     with gr.Row():
-        with gr.Column(elem_classes="lang-selector"):
-            language_btn = gr.Radio(
-                ["العربية", "English"], 
-                value="العربية", 
-                label="Language | اللغة"
-            )
-    
-    with gr.Row(elem_classes="chat-container"):
-        chatbot = gr.Chatbot(height=400)
+        gr.Markdown("# Omdurman National Bank Virtual Assistant")
     
-    # Quick action buttons container
-    with gr.Row(elem_classes="quick-actions", visible=True) as quick_actions_container:
-        balance_btn = gr.Button("تحقق من الرصيد", elem_classes="quick-action-button")
-        lost_card_btn = gr.Button("الإبلاغ عن بطاقة مفقودة", elem_classes="quick-action-button")
-        loan_btn = gr.Button("معلومات القرض", elem_classes="quick-action-button")
-    
-    with gr.Row(elem_classes="quick-actions", visible=True):
-        transfer_btn = gr.Button("تحويل الأموال", elem_classes="quick-action-button")
-        new_account_btn = gr.Button("فتح حساب جديد", elem_classes="quick-action-button")
-        interest_btn = gr.Button("أسعار الفائدة", elem_classes="quick-action-button")
+    with gr.Row():
+        language_btn = gr.Radio(["العربية", "English"], value="العربية", label="Language")
     
-    with gr.Row(elem_classes="quick-actions", visible=True):
-        branches_btn = gr.Button("مواقع الفروع", elem_classes="quick-action-button")
-        hours_btn = gr.Button("ساعات العمل", elem_classes="quick-action-button")
-        contact_btn = gr.Button("اتصل بنا", elem_classes="quick-action-button")
+    chatbot = gr.Chatbot(height=400)
     
     with gr.Row():
-        with gr.Column(scale=8):
-            text_input = gr.Textbox(
-                placeholder="Type your question here | اكتب سؤالك هنا", 
-                label="", 
-                elem_id="chat-input"
-            )
-        with gr.Column(scale=1):
-            submit_btn = gr.Button("Send | إرسال", variant="primary")
+        text_input = gr.Textbox(placeholder="Type your question here", label="")
+        submit_btn = gr.Button("Send", variant="primary")
     
     with gr.Row():
-        with gr.Column(scale=1):
-            menu_btn = gr.Button("Show Menu | إظهار القائمة", elem_classes="menu-button")
-        with gr.Column(scale=1):
-            live_agent_btn = gr.Button("Connect to Live Agent | الاتصال بوكيل حي", elem_classes="live-agent-button")
-        with gr.Column(scale=1):
-            survey_btn = gr.Button("Feedback | تقييم الخدمة", elem_classes="menu-button")
-    
-    with gr.Row(elem_classes="footer-section"):
-        gr.Markdown("© 2025 Omdurman National Bank. All Rights Reserved. | جميع الحقوق محفوظة لبنك أم درمان الوطني ٢٠٢٥ ©")
-    
-    # Update language state and quick action buttons when language is changed
-    def update_language(lang):
-        language_code = "ar" if lang == "العربية" else "en"
-        
-        # Get the appropriate quick actions based on language
-        quick_actions = QUICK_ACTIONS_AR if language_code == "ar" else QUICK_ACTIONS_EN
-        
-        # Update button text based on language
-        return [
-            language_code,
-            quick_actions[0]["text"],  # balance
-            quick_actions[1]["text"],  # lost_card
-            quick_actions[2]["text"],  # loan
-            quick_actions[3]["text"],  # transfer
-            quick_actions[4]["text"],  # new_account
-            quick_actions[5]["text"],  # interest
-            quick_actions[6]["text"],  # branches
-            quick_actions[7]["text"],  # working_hours
-            quick_actions[8]["text"]   # contact
-        ]
-    
-    # Connect language button to update function
-    language_btn.change(
-        fn=update_language,
-        inputs=language_btn,
-        outputs=[
-            selected_lang,
-            balance_btn,
-            lost_card_btn,
-            loan_btn,
-            transfer_btn,
-            new_account_btn,
-            interest_btn,
-            branches_btn,
-            hours_btn,
-            contact_btn
-        ]
-    )
-    
-    # Handle message submission
-    def on_submit(message, chat_history, lang, name):
-        if not message.strip():
-            return "", chat_history, name
-        
-        # Check if this is a name introduction
-        name_patterns = [
-            r"my name is (\w+)",
-            r"i am (\w+)",
-            r"i'm (\w+)",
-            r"اسمي (\w+)",
-            r"أنا (\w+)"
-        ]
-        
-        for pattern in name_patterns:
-            match = re.search(pattern, message.lower())
-            if match:
-                name = match.group(1)
-                break
-        
-        # Add user message to chat history
-        chat_history = chat_history + [[message, None]]
-        
-        # Get response
-        responses = respond(message)
-        
-        # Select response based on language
-        response = responses[lang]
-        
-        # Personalize response if name is available
-        if name and CUSTOMER_SERVICE_ENHANCEMENTS_AVAILABLE:
-            if lang == "ar":
-                response = response.replace("مرحبًا", f"مرحبًا {name}")
-            else:
-                response = response.replace("Welcome", f"Welcome {name}")
-                response = response.replace("Hello", f"Hello {name}")
-        
-        # Update bot response in chat history
-        chat_history[-1][1] = response
-        
-        return "", chat_history, name
-    
-    # Handle menu button click
-    def show_menu(chat_history, lang):
-        menu_responses = {
-            "ar": MENU_AR,
-            "en": MENU_EN
-        }
-        
-        # Get menu text
-        menu_text = menu_responses[lang]
-        
-        # Add system message showing the menu
-        chat_history = chat_history + [[None, menu_text.replace("\n", "<br>")]]
-        
-        return chat_history
+        menu_btn = gr.Button("Show Menu")
+        live_agent_btn = gr.Button("Connect to Live Agent")
+        survey_btn = gr.Button("Feedback")
     
-    # Handle quick action button clicks
-    def handle_quick_action(intent, chat_history, lang, name):
-        # Get the appropriate quick actions based on language
-        quick_actions = QUICK_ACTIONS_AR if lang == "ar" else QUICK_ACTIONS_EN
-        
-        # Find the button text for this intent
-        button_text = ""
-        for action in quick_actions:
-            if action["intent"] == intent:
-                button_text = action["text"]
-                break
-        
-        # Add button text as user message
-        chat_history = chat_history + [[button_text, None]]
-        
-        # Get the response for this intent
-        if CUSTOMER_SERVICE_ENHANCEMENTS_AVAILABLE:
-            # Use enhanced response if available
-            response_ar = get_enhanced_response(intent, "ar", name)
-            response_en = get_enhanced_response(intent, "en", name)
-        else:
-            # Add a greeting phrase at the beginning
-            greeting_ar = get_random_phrase("greeting", "ar")
-            greeting_en = get_random_phrase("greeting", "en")
-            
-            # Add the main response
-            main_response_ar = ONB_GUIDELINES_AR.get(intent, "")
-            main_response_en = ONB_GUIDELINES_EN.get(intent, "")
-            
-            # Add a follow-up phrase at the end
-            follow_up_ar = get_random_phrase("follow_up", "ar")
-            follow_up_en = get_random_phrase("follow_up", "en")
-            
-            # Combine all parts
-            response_ar = f"{greeting_ar}<br><br>{main_response_ar}<br><br>{follow_up_ar}"
-            response_en = f"{greeting_en}<br><br>{main_response_en}<br><br>{follow_up_en}"
-        
-        responses = {
-            "ar": response_ar,
-            "en": response_en
-        }
-        
-        # Select response based on language
-        response = responses[lang]
-        
-        # Personalize response if name is available
-        if name:
-            if lang == "ar":
-                response = response.replace("مرحبًا", f"مرحبًا {name}")
-            else:
-                response = response.replace("Welcome", f"Welcome {name}")
-                response = response.replace("Hello", f"Hello {name}")
-        
-        # Update bot response in chat history
-        chat_history[-1][1] = response
-        
-        # Log the interaction
-        log_interaction(button_text, response, intent, lang)
-        
-        return chat_history
-    
-    # Handle live agent button click
-    def connect_to_live_agent(chat_history, lang):
-        message = "Connecting to a live customer service agent. Please wait a moment..." if lang == "en" else "جاري الاتصال بوكيل خدمة العملاء. يرجى الانتظار لحظة..."
-        chat_history = chat_history + [[None, message]]
-        return chat_history
-    
-    # Handle satisfaction survey button click
-    def show_satisfaction_survey(chat_history, lang):
-        if CUSTOMER_SERVICE_ENHANCEMENTS_AVAILABLE:
-            survey_html = offer_satisfaction_survey(lang)
-            chat_history = chat_history + [[None, survey_html]]
-        else:
-            # Simple survey message if enhancements not available
-            title = "استطلاع رضا العملاء" if lang == "ar" else "Customer Satisfaction Survey"
-            message = f"<div class='satisfaction-survey'><h3>{title}</h3><p>{'نشكرك على استخدام المساعد المصرفي الافتراضي!' if lang == 'ar' else 'Thank you for using our virtual banking assistant!'}</p></div>"
-            chat_history = chat_history + [[None, message]]
-        
-        return chat_history
-    
-    # Link inputs and button to response function
+    # Link inputs and buttons to response functions
     submit_btn.click(
         fn=on_submit,
         inputs=[text_input, chatbot, selected_lang, user_name],
         outputs=[text_input, chatbot, user_name]
     )
     
-    # Link menu button to show menu function
     menu_btn.click(
         fn=show_menu,
         inputs=[chatbot, selected_lang],
         outputs=[chatbot]
     )
     
-    # Link live agent button to connect function
     live_agent_btn.click(
         fn=connect_to_live_agent,
         inputs=[chatbot, selected_lang],
         outputs=[chatbot]
     )
     
-    # Link survey button to show survey function
     survey_btn.click(
         fn=show_satisfaction_survey,
         inputs=[chatbot, selected_lang],
         outputs=[chatbot]
     )
     
-    # Link quick action buttons to handler function
-    balance_btn.click(
-        fn=lambda chat=chatbot, lang=selected_lang, name=user_name: handle_quick_action("balance", chat, lang, name),
-        inputs=[chatbot, selected_lang, user_name],
-        outputs=[chatbot]
-    )
-    
-    lost_card_btn.click(
-        fn=lambda chat=chatbot, lang=selected_lang, name=user_name: handle_quick_action("lost_card", chat, lang, name),
-        inputs=[chatbot, selected_lang, user_name],
-        outputs=[chatbot]
-    )
-    
-    loan_btn.click(
-        fn=lambda chat=chatbot, lang=selected_lang, name=user_name: handle_quick_action("loan", chat, lang, name),
-        inputs=[chatbot, selected_lang, user_name],
-        outputs=[chatbot]
-    )
-    
-    transfer_btn.click(
-        fn=lambda chat=chatbot, lang=selected_lang, name=user_name: handle_quick_action("transfer", chat, lang, name),
-        inputs=[chatbot, selected_lang, user_name],
-        outputs=[chatbot]
-    )
-    
-    new_account_btn.click(
-        fn=lambda chat=chatbot, lang=selected_lang, name=user_name: handle_quick_action("new_account", chat, lang, name),
-        inputs=[chatbot, selected_lang, user_name],
-        outputs=[chatbot]
-    )
-    
-    interest_btn.click(
-        fn=lambda chat=chatbot, lang=selected_lang, name=user_name: handle_quick_action("interest_rates", chat, lang, name),
-        inputs=[chatbot, selected_lang, user_name],
-        outputs=[chatbot]
-    )
-    
-    branches_btn.click(
-        fn=lambda chat=chatbot, lang=selected_lang, name=user_name: handle_quick_action("branches", chat, lang, name),
-        inputs=[chatbot, selected_lang, user_name],
-        outputs=[chatbot]
-    )
-    
-    hours_btn.click(
-        fn=lambda chat=chatbot, lang=selected_lang, name=user_name: handle_quick_action("working_hours", chat, lang, name),
-        inputs=[chatbot, selected_lang, user_name],
-        outputs=[chatbot]
-    )
-    
-    contact_btn.click(
-        fn=lambda chat=chatbot, lang=selected_lang, name=user_name: handle_quick_action("contact", chat, lang, name),
-        inputs=[chatbot, selected_lang, user_name],
-        outputs=[chatbot]
-    )
-    
-    # Also trigger on Enter key
-    text_input.submit(
-        fn=on_submit,
-        inputs=[text_input, chatbot, selected_lang, user_name],
-        outputs=[text_input, chatbot, user_name]
-    )
-    
-    # Initialize the chat with a welcome message
-    def init_chat():
-        # Welcome message in both languages
-        welcome_ar = "مرحبًا بك في المساعد المصرفي الافتراضي لبنك أم درمان الوطني! يمكنك طرح أي سؤال حول خدماتنا المصرفية أو استخدام أزرار الإجراءات السريعة أدناه."
-        welcome_en = "Welcome to Omdurman National Bank Virtual Banking Assistant! You can ask any question about our banking services or use the quick action buttons below."
-        
-        # Initialize chat with welcome messages
-        chat_history = []
-        chat_history.append([None, welcome_ar])
-        chat_history.append([None, welcome_en])
-        
-        return chat_history
-    
-    # Initialize the chat when the app starts
+    # Initialize chat
     demo.load(
         fn=init_chat,
         inputs=[],
@@ -817,8 +261,4 @@ with gr.Blocks(css=custom_css) as demo:
     )
 
 if __name__ == "__main__":
-    demo.launch(
-        server_name="0.0.0.0",
-        server_port=7860,
-        share=True  # Enable public link
-    )
+    demo.launch(server_name="0.0.0.0", server_port=7860, share=True)