Update app.py

app.py

@@ -206,6 +206,86 @@ def respond(message: str):
     log_interaction(message, responses[language], intent, language)
     return responses
 
+# Function to handle message submission
+def on_submit(message, chat_history, lang, name):
+    if not message.strip():
+        return "", chat_history, name
+    
+    # Check if this is a name introduction
+    name_patterns = [
+        r"my name is (\w+)",
+        r"i am (\w+)",
+        r"i'm (\w+)",
+        r"اسمي (\w+)",
+        r"أنا (\w+)"
+    ]
+    
+    for pattern in name_patterns:
+        match = re.search(pattern, message.lower())
+        if match:
+            name = match.group(1)
+            break
+    
+    # Add user message to chat history
+    chat_history = chat_history + [[message, None]]
+    
+    # Get response
+    responses = respond(message)
+    
+    # Select response based on language
+    response = responses[lang]
+    
+    # Personalize response if name is available
+    if name and CUSTOMER_SERVICE_ENHANCEMENTS_AVAILABLE:
+        if lang == "ar":
+            response = response.replace("مرحبًا", f"مرحبًا {name}")
+        else:
+            response = response.replace("Welcome", f"Welcome {name}")
+            response = response.replace("Hello", f"Hello {name}")
+    
+    # Update bot response in chat history
+    chat_history[-1][1] = response
+    
+    return "", chat_history, name
+
+# Function to show menu
+def show_menu(chat_history, lang):
+    menu_responses = {
+        "ar": MENU_AR,
+        "en": MENU_EN
+    }
+    
+    # Get menu text
+    menu_text = menu_responses[lang]
+    
+    # Add system message showing the menu
+    chat_history = chat_history + [[None, menu_text.replace("\n", "<br>")]]
+    
+    return chat_history
+
+# Function to connect to live agent
+def connect_to_live_agent(chat_history, lang):
+    message = "Connecting to a live customer service agent. Please wait a moment..." if lang == "en" else "جاري الاتصال بوكيل خدمة العملاء. يرجى الانتظار لحظة..."
+    chat_history = chat_history + [[None, message]]
+    return chat_history
+
+# Function to show satisfaction survey
+def show_satisfaction_survey(chat_history, lang):
+    if CUSTOMER_SERVICE_ENHANCEMENTS_AVAILABLE:
+        survey_html = offer_satisfaction_survey(lang)
+        chat_history = chat_history + [[None, survey_html]]
+    else:
+        # Simple survey message if enhancements not available
+        title = "استطلاع رضا العملاء" if lang == "ar" else "Customer Satisfaction Survey"
+        message = f"<div class='satisfaction-survey'><h3>{title}</h3><p>{'نشكرك على استخدام المساعد المصرفي الافتراضي!' if lang == 'ar' else 'Thank you for using our virtual banking assistant!'}</p></div>"
+        chat_history = chat_history + [[None, message]]
+    
+    return chat_history
+
+# Function to reset chat
+def reset_chat():
+    return [], None  # Clear chat history and reset user name
+
 # Gradio Interface
 with gr.Blocks() as demo:
     selected_lang = gr.State(value="ar")
@@ -217,7 +297,7 @@ with gr.Blocks() as demo:
     with gr.Row():
         language_btn = gr.Radio(["العربية", "English"], value="العربية", label="Language")
     
-    chatbot = gr.Chatbot(height=400)
+    chatbot = gr.Chatbot(height=400, type="messages")  # Updated to use the new format
     
     with gr.Row():
         text_input = gr.Textbox(placeholder="Type your question here", label="")
@@ -227,6 +307,7 @@ with gr.Blocks() as demo:
         menu_btn = gr.Button("Show Menu")
         live_agent_btn = gr.Button("Connect to Live Agent")
         survey_btn = gr.Button("Feedback")
+        reset_btn = gr.Button("Reset Chat")
     
     # Link inputs and buttons to response functions
     submit_btn.click(
@@ -253,6 +334,12 @@ with gr.Blocks() as demo:
         outputs=[chatbot]
     )
     
+    reset_btn.click(
+        fn=reset_chat,
+        inputs=[],
+        outputs=[chatbot, user_name]
+    )
+    
     # Initialize chat
     demo.load(
         fn=init_chat,