Delete app.py

app.py

@@ -1,923 +0,0 @@
-import gradio as gr
-import re
-import json
-import time
-from datetime import datetime
-
-# Simple language detection function instead of using transformers
-def simple_detect_language(text):
-    # Check for Arabic characters
-    arabic_pattern = re.compile(r'[\u0600-\u06FF\u0750-\u077F\u08A0-\u08FF]+')
-    if arabic_pattern.search(text):
-        return "ar"
-    return "en"
-
-# Import customer service enhancements
-try:
-    from customer_service_enhancements import (
-        ENHANCED_CUSTOMER_SERVICE_PHRASES_AR,
-        ENHANCED_CUSTOMER_SERVICE_PHRASES_EN,
-        BANKING_FAQS_AR,
-        BANKING_FAQS_EN,
-        BANKING_GLOSSARY_AR,
-        BANKING_GLOSSARY_EN,
-        get_enhanced_response,
-        handle_banking_faq,
-        offer_satisfaction_survey,
-        get_banking_term_definition
-    )
-    CUSTOMER_SERVICE_ENHANCEMENTS_AVAILABLE = True
-except ImportError:
-    CUSTOMER_SERVICE_ENHANCEMENTS_AVAILABLE = False
-    # Fallback customer service phrases
-    ENHANCED_CUSTOMER_SERVICE_PHRASES_AR = {
-        "greeting": [
-            "مرحبًا بك في بنك أم درمان الوطني! كيف يمكنني مساعدتك اليوم؟",
-            "أهلاً بك في خدمة العملاء الافتراضية لبنك أم درمان الوطني. كيف يمكنني خدمتك؟"
-        ],
-        "thanks": [
-            "شكرًا لتواصلك مع بنك أم درمان الوطني!",
-            "نشكرك على ثقتك في خدماتنا المصرفية."
-        ],
-        "follow_up": [
-            "هل هناك خدمة مصرفية أخرى يمكنني مساعدتك بها اليوم؟",
-            "هل لديك أي استفسارات أخرى حول منتجاتنا أو خدماتنا المصرفية؟"
-        ]
-    }
-    ENHANCED_CUSTOMER_SERVICE_PHRASES_EN = {
-        "greeting": [
-            "Welcome to Omdurman National Bank! How may I assist you today?",
-            "Hello and welcome to ONB virtual customer service. How can I help you?"
-        ],
-        "thanks": [
-            "Thank you for contacting Omdurman National Bank!",
-            "We appreciate your trust in our banking services."
-        ],
-        "follow_up": [
-            "Is there any other banking service I can assist you with today?",
-            "Do you have any other questions about our products or banking services?"
-        ]
-    }
-
-# Omdurman National Bank-specific guidelines in Arabic
-ONB_GUIDELINES_AR = {
-    "balance": "يمكنك التحقق من رصيدك عبر الإنترنت أو عبر تطبيق الهاتف الخاص ببنك أم درمان الوطني. <a href='#' onclick='window.open(\"https://onb.sd/balance\", \"_blank\")'>افحص رصيدك الآن</a>",
-    "lost_card": "في حالة فقدان البطاقة، اتصل بالرقم <a href='tel:249123456789'>249-123-456-789</a> فورًا أو <a href='#' onclick='window.open(\"https://onb.sd/block-card\", \"_blank\")'>أوقف البطاقة عبر الإنترنت</a>.",
-    "loan": "شروط القرض تشمل الحد الأدنى للدخل (5000 جنيه سوداني) وتاريخ ائتماني جيد. <a href='#' onclick='window.open(\"https://onb.sd/loans\", \"_blank\")'>تقدم بطلب قرض الآن</a>",
-    "transfer": "لتحويل الأموال، استخدم <a href='#' onclick='window.open(\"https://onb.sd/mobile-app\", \"_blank\")'>تطبيق الهاتف</a> أو <a href='#' onclick='window.open(\"https://onb.sd/online-banking\", \"_blank\")'>الخدمة المصرفية عبر الإنترنت</a>.",
-    "new_account": "لفتح حساب جديد، قم بزيارة أقرب فرع مع جواز سفرك أو هويتك الوطنية. <a href='#' onclick='window.open(\"https://onb.sd/new-account\", \"_blank\")'>احجز موعدًا الآن</a>",
-    "interest_rates": "أسعار الفائدة على الودائع تتراوح بين 5% إلى 10% سنويًا. <a href='#' onclick='window.open(\"https://onb.sd/rates\", \"_blank\")'>اطلع على جميع الأسعار</a>",
-    "branches": "فروعنا موجودة في أم درمان، الخرطوم، وبورتسودان. <a href='#' onclick='window.open(\"https://onb.sd/branches\", \"_blank\")'>اعثر على أقرب فرع</a>",
-    "working_hours": "ساعات العمل من 8 صباحًا إلى 3 مساءً من الأحد إلى الخميس. <a href='#' onclick='window.open(\"https://onb.sd/hours\", \"_blank\")'>تحقق من ساعات العمل الخاصة</a>",
-    "contact": "الاتصال بنا على الرقم <a href='tel:249123456789'>249-123-456-789</a> أو عبر البريد الإلكتروني <a href='mailto:[email protected]'>[email protected]</a>. <a href='#' onclick='window.open(\"https://onb.sd/contact\", \"_blank\")'>نموذج الاتصال</a>"
-}
-
-# Omdurman National Bank-specific guidelines in English
-ONB_GUIDELINES_EN = {
-    "balance": "You can check your balance online or via the ONB mobile app. <a href='#' onclick='window.open(\"https://onb.sd/balance\", \"_blank\")'>Check your balance now</a>",
-    "lost_card": "In case of a lost card, call <a href='tel:249123456789'>249-123-456-789</a> immediately or <a href='#' onclick='window.open(\"https://onb.sd/block-card\", \"_blank\")'>block your card online</a>.",
-    "loan": "Loan requirements include minimum income (5000 SDG) and good credit history. <a href='#' onclick='window.open(\"https://onb.sd/loans\", \"_blank\")'>Apply for a loan now</a>",
-    "transfer": "To transfer funds, use the <a href='#' onclick='window.open(\"https://onb.sd/mobile-app\", \"_blank\")'>mobile app</a> or <a href='#' onclick='window.open(\"https://onb.sd/online-banking\", \"_blank\")'>online banking service</a>.",
-    "new_account": "To open a new account, visit your nearest branch with your passport or national ID. <a href='#' onclick='window.open(\"https://onb.sd/new-account\", \"_blank\")'>Book an appointment now</a>",
-    "interest_rates": "Interest rates on deposits range from 5% to 10% annually. <a href='#' onclick='window.open(\"https://onb.sd/rates\", \"_blank\")'>View all rates</a>",
-    "branches": "Our branches are located in Omdurman, Khartoum, and Port Sudan. <a href='#' onclick='window.open(\"https://onb.sd/branches\", \"_blank\")'>Find your nearest branch</a>",
-    "working_hours": "Working hours are from 8 AM to 3 PM, Sunday to Thursday. <a href='#' onclick='window.open(\"https://onb.sd/hours\", \"_blank\")'>Check special hours</a>",
-    "contact": "Contact us at <a href='tel:249123456789'>249-123-456-789</a> or via email at <a href='mailto:[email protected]'>[email protected]</a>. <a href='#' onclick='window.open(\"https://onb.sd/contact\", \"_blank\")'>Contact form</a>"
-}
-
-# Quick action buttons in Arabic
-QUICK_ACTIONS_AR = [
-    {"text": "تحقق من الرصيد", "intent": "balance"},
-    {"text": "الإبلاغ عن بطاقة مفقودة", "intent": "lost_card"},
-    {"text": "معلومات القرض", "intent": "loan"},
-    {"text": "تحويل الأموال", "intent": "transfer"},
-    {"text": "فتح حساب جديد", "intent": "new_account"},
-    {"text": "أسعار الفائدة", "intent": "interest_rates"},
-    {"text": "مواقع الفروع", "intent": "branches"},
-    {"text": "ساعات العمل", "intent": "working_hours"},
-    {"text": "اتصل بنا", "intent": "contact"}
-]
-
-# Quick action buttons in English
-QUICK_ACTIONS_EN = [
-    {"text": "Check Balance", "intent": "balance"},
-    {"text": "Report Lost Card", "intent": "lost_card"},
-    {"text": "Loan Information", "intent": "loan"},
-    {"text": "Transfer Funds", "intent": "transfer"},
-    {"text": "Open New Account", "intent": "new_account"},
-    {"text": "Interest Rates", "intent": "interest_rates"},
-    {"text": "Branch Locations", "intent": "branches"},
-    {"text": "Working Hours", "intent": "working_hours"},
-    {"text": "Contact Us", "intent": "contact"}
-]
-
-# Menu options in both languages
-MENU_AR = """
-قائمة الخدمات المصرفية:
-1. رصيد - استعلام عن رصيد حسابك
-2. بطاقة - الإبلاغ عن بطاقة مفقودة
-3. قرض - معلومات عن القروض
-4. تحويل - تحويل الأموال
-5. حساب - فتح حساب جديد
-6. فائدة - أسعار الفائدة
-7. فرع - مواقع الفروع
-8. ساعات - ساعات العمل
-9. اتصال - معلومات الاتصال
-"""
-
-MENU_EN = """
-Banking Services Menu:
-1. balance - Check your account balance
-2. card - Report a lost card
-3. loan - Information about loans
-4. transfer - Transfer funds
-5. account - Open a new account
-6. interest - Interest rates
-7. branch - Branch locations
-8. hours - Working hours
-9. contact - Contact information
-"""
-
-# Map intents to keywords (enhanced)
-INTENT_KEYWORDS = {
-    "balance": ["balance", "check balance", "account balance", "how much", "رصيد", "حساب", "كم المبلغ", "1"],
-    "lost_card": ["lost", "card", "stolen", "missing", "فقدت", "بطاقة", "مسروقة", "ضائعة", "2"],
-    "loan": ["loan", "borrow", "borrowing", "credit", "قرض", "استدانة", "إئتمان", "3"],
-    "transfer": ["transfer", "send money", "payment", "تحويل", "ارسال", "دفع", "4"],
-    "new_account": ["account", "open", "create", "new", "حساب", "فتح", "جديد", "إنشاء", "5"],
-    "interest_rates": ["interest", "rate", "rates", "return", "فائدة", "نسبة", "عائد", "6"],
-    "branches": ["branch", "location", "where", "office", "فرع", "موقع", "أين", "مكتب", "7"],
-    "working_hours": ["hours", "time", "open", "close", "ساعات", "وقت", "مفتوح", "مغلق", "8"],
-    "contact": ["contact", "phone", "email", "call", "اتصال", "هاتف", "بريد", "اتصل", "9"]
-}
-
-# Function to get a random phrase from the customer service phrases
-def get_random_phrase(category, language):
-    import random
-    if language == "ar":
-        return random.choice(ENHANCED_CUSTOMER_SERVICE_PHRASES_AR[category])
-    else:
-        return random.choice(ENHANCED_CUSTOMER_SERVICE_PHRASES_EN[category])
-
-def classify_intent(message: str):
-    # Check for menu request
-    menu_keywords = ["menu", "options", "help", "قائمة", "خيارات", "مساعدة"]
-    message_lower = message.lower()
-    
-    for keyword in menu_keywords:
-        if keyword in message_lower:
-            return "menu"
-    
-    # Use keyword matching for intent classification
-    for intent_key, keywords in INTENT_KEYWORDS.items():
-        for keyword in keywords:
-            if keyword.lower() in message_lower:
-                return intent_key
-                
-    return "unknown"
-
-# Function to log customer interactions
-def log_interaction(user_message, bot_response, intent, language):
-    timestamp = datetime.now().strftime("%Y-%m-%d %H:%M:%S")
-    log_entry = {
-        "timestamp": timestamp,
-        "user_message": user_message,
-        "bot_response": bot_response,
-        "intent": intent,
-        "language": language
-    }
-    
-    try:
-        with open("interaction_logs.jsonl", "a") as f:
-            f.write(json.dumps(log_entry) + "\n")
-    except Exception as e:
-        print(f"Error logging interaction: {e}")
-
-def respond(message: str):
-    if not message.strip():
-        return {
-            "ar": "الرجاء كتابة سؤالك.",
-            "en": "Please type your question."
-        }
-    
-    # Detect language using simple function
-    language = simple_detect_language(message)
-    
-    # Classify the user's intent using keyword matching
-    intent = classify_intent(message)
-    
-    # Prepare responses in both languages
-    responses = {
-        "ar": "",
-        "en": ""
-    }
-    
-    # Special handling for menu request
-    if intent == "menu":
-        responses["ar"] = MENU_AR
-        responses["en"] = MENU_EN
-        log_interaction(message, responses[language], "menu", language)
-        return responses
-    
-    # Check if it's a banking FAQ
-    if CUSTOMER_SERVICE_ENHANCEMENTS_AVAILABLE:
-        faq_answer = handle_banking_faq(message, language)
-        if faq_answer:
-            # Add a greeting phrase at the beginning
-            greeting_ar = get_random_phrase("greeting", "ar")
-            greeting_en = get_random_phrase("greeting", "en")
-            
-            # Add a follow-up phrase at the end
-            follow_up_ar = get_random_phrase("follow_up", "ar")
-            follow_up_en = get_random_phrase("follow_up", "en")
-            
-            # Combine all parts
-            responses["ar"] = f"{greeting_ar}<br><br>{faq_answer}<br><br>{follow_up_ar}"
-            responses["en"] = f"{greeting_en}<br><br>{faq_answer}<br><br>{follow_up_en}"
-            
-            log_interaction(message, responses[language], "faq", language)
-            return responses
-    
-    # Check if it's a banking term definition request
-    if CUSTOMER_SERVICE_ENHANCEMENTS_AVAILABLE:
-        term_definition = get_banking_term_definition(message, language)
-        if term_definition:
-            # Add a greeting phrase at the beginning
-            greeting_ar = get_random_phrase("greeting", "ar")
-            greeting_en = get_random_phrase("greeting", "en")
-            
-            # Add a follow-up phrase at the end
-            follow_up_ar = get_random_phrase("follow_up", "ar")
-            follow_up_en = get_random_phrase("follow_up", "en")
-            
-            # Combine all parts
-            responses["ar"] = f"{greeting_ar}<br><br>{term_definition}<br><br>{follow_up_ar}"
-            responses["en"] = f"{greeting_en}<br><br>{term_definition}<br><br>{follow_up_en}"
-            
-            log_interaction(message, responses[language], "term", language)
-            return responses
-    
-    # If intent is recognized, return the corresponding response
-    if intent != "unknown":
-        if CUSTOMER_SERVICE_ENHANCEMENTS_AVAILABLE:
-            # Use enhanced response if available
-            responses["ar"] = get_enhanced_response(intent, "ar")
-            responses["en"] = get_enhanced_response(intent, "en")
-        else:
-            # Add a greeting phrase at the beginning
-            greeting_ar = get_random_phrase("greeting", "ar")
-            greeting_en = get_random_phrase("greeting", "en")
-            
-            # Add the main response
-            main_response_ar = ONB_GUIDELINES_AR.get(intent, "عذرًا، لم يتم التعرف على الخيار المحدد.")
-            main_response_en = ONB_GUIDELINES_EN.get(intent, "Sorry, the selected option was not recognized.")
-            
-            # Add a follow-up phrase at the end
-            follow_up_ar = get_random_phrase("follow_up", "ar")
-            follow_up_en = get_random_phrase("follow_up", "en")
-            
-            # Combine all parts
-            responses["ar"] = f"{greeting_ar}<br><br>{main_response_ar}<br><br>{follow_up_ar}"
-            responses["en"] = f"{greeting_en}<br><br>{main_response_en}<br><br>{follow_up_en}"
-    else:
-        # Default response if no intent is matched - show menu
-        responses["ar"] = "عذرًا، لم أفهم سؤالك. إليك قائمة بالخدمات المتاحة:" + MENU_AR
-        responses["en"] = "Sorry, I didn't understand your question. Here's a menu of available services:" + MENU_EN
-    
-    # Log the interaction
-    log_interaction(message, responses[language], intent, language)
-    
-    return responses
-
-# Custom CSS for better UI
-custom_css = """
-.gradio-container {
-    font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
-}
-
-.chat-message {
-    padding: 1rem;
-    border-radius: 10px;
-    margin-bottom: 1rem;
-    max-width: 80%;
-}
-
-.user-message {
-    background-color: #e6f7ff;
-    margin-left: auto;
-    text-align: right;
-}
-
-.bot-message {
-    background-color: #f0f0f0;
-    margin-right: auto;
-    text-align: left;
-}
-
-.bot-message-ar {
-    background-color: #f0f0f0;
-    margin-left: auto;
-    text-align: right;
-}
-
-.header-section {
-    background-color: #1a5276;
-    color: white;
-    padding: 1rem;
-    border-radius: 10px;
-    margin-bottom: 1rem;
-    text-align: center;
-}
-
-.footer-section {
-    font-size: 0.8rem;
-    text-align: center;
-    margin-top: 2rem;
-    color: #666;
-}
-
-.lang-selector {
-    text-align: right;
-    margin-bottom: 1rem;
-}
-
-.menu-button {
-    margin-top: 0.5rem;
-}
-
-.quick-actions {
-    display: flex;
-    flex-wrap: wrap;
-    gap: 0.5rem;
-    margin: 1rem 0;
-}
-
-.quick-action-button {
-    background-color: #1a5276;
-    color: white;
-    border: none;
-    border-radius: 20px;
-    padding: 0.5rem 1rem;
-    cursor: pointer;
-    font-size: 0.9rem;
-    transition: background-color 0.3s;
-}
-
-.quick-action-button:hover {
-    background-color: #2980b9;
-}
-
-.chat-container {
-    border: 1px solid #ddd;
-    border-radius: 10px;
-    padding: 1rem;
-    background-color: #f9f9f9;
-}
-
-.typing-indicator {
-    display: inline-block;
-    width: 50px;
-    text-align: left;
-}
-
-.typing-indicator span {
-    display: inline-block;
-    width: 8px;
-    height: 8px;
-    background-color: #1a5276;
-    border-radius: 50%;
-    margin-right: 5px;
-    animation: typing 1s infinite;
-}
-
-.typing-indicator span:nth-child(2) {
-    animation-delay: 0.2s;
-}
-
-.typing-indicator span:nth-child(3) {
-    animation-delay: 0.4s;
-}
-
-@keyframes typing {
-    0%, 100% {
-        transform: translateY(0);
-    }
-    50% {
-        transform: translateY(-5px);
-    }
-}
-
-.live-agent-button {
-    background-color: #27ae60;
-    color: white;
-    border: none;
-    border-radius: 5px;
-    padding: 0.5rem 1rem;
-    cursor: pointer;
-    font-size: 0.9rem;
-    margin-top: 1rem;
-    transition: background-color 0.3s;
-}
-
-.live-agent-button:hover {
-    background-color: #2ecc71;
-}
-
-/* Add custom styling for links */
-a {
-    color: #2980b9;
-    text-decoration: none;
-    font-weight: bold;
-}
-
-a:hover {
-    text-decoration: underline;
-}
-
-/* Add styling for action buttons */
-.action-button {
-    display: inline-block;
-    background-color: #3498db;
-    color: white;
-    padding: 0.5rem 1rem;
-    border-radius: 5px;
-    margin: 0.5rem 0;
-    text-decoration: none;
-}
-
-.action-button:hover {
-    background-color: #2980b9;
-    text-decoration: none;
-}
-
-/* Styling for satisfaction survey */
-.satisfaction-survey {
-    background-color: #f8f9fa;
-    border: 1px solid #ddd;
-    border-radius: 10px;
-    padding: 1rem;
-    margin-top: 1rem;
-}
-
-.survey-question {
-    margin-bottom: 1rem;
-}
-
-.rating-options {
-    display: flex;
-    justify-content: space-between;
-    margin-bottom: 0.5rem;
-}
-
-.survey-submit {
-    background-color: #1a5276;
-    color: white;
-    border: none;
-    border-radius: 5px;
-    padding: 0.5rem 1rem;
-    cursor: pointer;
-    font-size: 0.9rem;
-    margin-top: 1rem;
-}
-
-.survey-submit:hover {
-    background-color: #2980b9;
-}
-"""
-
-# Custom JavaScript for enhanced functionality
-custom_js = """
-function simulateTyping(message, elementId, delay = 30) {
-    const element = document.getElementById(elementId);
-    if (!element) return;
-    
-    element.innerHTML = "";
-    let i = 0;
-    
-    function type() {
-        if (i < message.length) {
-            element.innerHTML += message.charAt(i);
-            i++;
-            setTimeout(type, delay);
-        }
-    }
-    
-    type();
-}
-
-// Function to show typing indicator
-function showTypingIndicator() {
-    const chatbox = document.getElementById('chatbox');
-    if (!chatbox) return;
-    
-    const typingIndicator = document.createElement('div');
-    typingIndicator.className = 'typing-indicator';
-    typingIndicator.id = 'typing-indicator';
-    typingIndicator.innerHTML = '<span></span><span></span><span></span>';
-    
-    chatbox.appendChild(typingIndicator);
-    chatbox.scrollTop = chatbox.scrollHeight;
-}
-
-// Function to hide typing indicator
-function hideTypingIndicator() {
-    const typingIndicator = document.getElementById('typing-indicator');
-    if (typingIndicator) {
-        typingIndicator.remove();
-    }
-}
-
-// Function to connect with a live agent
-function connectLiveAgent() {
-    alert('Connecting to a live customer service agent. Please wait a moment...');
-    // In a real implementation, this would initiate a connection to a live agent system
-}
-
-// Function to show satisfaction survey
-function showSatisfactionSurvey(surveyHtml) {
-    const chatbox = document.getElementById('chatbox');
-    if (!chatbox) return;
-    
-    const surveyDiv = document.createElement('div');
-    surveyDiv.innerHTML = surveyHtml;
-    
-    chatbox.appendChild(surveyDiv);
-    chatbox.scrollTop = chatbox.scrollHeight;
-}
-
-// Function to submit survey
-function submitSurvey() {
-    const form = document.getElementById('satisfaction-form');
-    if (!form) return;
-    
-    // In a real implementation, this would send the survey data to a server
-    alert('Thank you for your feedback!');
-    form.style.display = 'none';
-}
-"""
-
-# Chat interface with enhanced UI
-with gr.Blocks(css=custom_css, js=custom_js) as demo:
-    # Store conversation history
-    state = gr.State(value=[])
-    # Store selected language
-    selected_lang = gr.State(value="ar")
-    # Store user name for personalization
-    user_name = gr.State(value=None)
-    
-    with gr.Row(elem_classes="header-section"):
-        with gr.Column():
-            gr.Markdown("# Omdurman National Bank | بنك أم درمان الوطني")
-            gr.Markdown("### Virtual Banking Assistant | المساعد المصرفي الافتراضي")
-    
-    with gr.Row():
-        with gr.Column(elem_classes="lang-selector"):
-            language_btn = gr.Radio(
-                ["العربية", "English"], 
-                value="العربية", 
-                label="Language | اللغة"
-            )
-    
-    with gr.Row(elem_classes="chat-container"):
-        chat_box = gr.HTML(elem_id="chatbox", value="<div style='height: 400px; overflow-y: auto;'></div>")
-    
-    # Quick action buttons (will be populated based on language)
-    with gr.Row(elem_classes="quick-actions", visible=True) as quick_actions_container:
-        quick_action_buttons = []
-        for i in range(9):  # Create 9 buttons (one for each intent)
-            button = gr.Button("", visible=False, elem_classes="quick-action-button")
-            quick_action_buttons.append(button)
-    
-    with gr.Row():
-        with gr.Column(scale=8):
-            text_input = gr.Textbox(
-                placeholder="Type your question here | اكتب سؤالك هنا", 
-                label="", 
-                elem_id="chat-input"
-            )
-        with gr.Column(scale=1):
-            submit_btn = gr.Button("Send | إرسال", variant="primary")
-    
-    with gr.Row():
-        with gr.Column(scale=1):
-            menu_btn = gr.Button("Show Menu | إظهار القائمة", elem_classes="menu-button")
-        with gr.Column(scale=1):
-            live_agent_btn = gr.Button("Connect to Live Agent | الاتصال بوكيل حي", elem_classes="live-agent-button")
-        with gr.Column(scale=1):
-            survey_btn = gr.Button("Feedback | تقييم الخدمة", elem_classes="menu-button")
-    
-    with gr.Row(elem_classes="footer-section"):
-        gr.Markdown("© 2025 Omdurman National Bank. All Rights Reserved. | جميع الحقوق محفوظة لبنك أم درمان الوطني ٢٠٢٥ ©")
-    
-    # Update language state and quick action buttons when language is changed
-    def update_language_and_buttons(lang):
-        language_code = "ar" if lang == "العربية" else "en"
-        
-        # Get the appropriate quick actions based on language
-        quick_actions = QUICK_ACTIONS_AR if language_code == "ar" else QUICK_ACTIONS_EN
-        
-        # Update button visibility and text
-        button_updates = []
-        for i, button in enumerate(quick_action_buttons):
-            if i < len(quick_actions):
-                button_updates.append(gr.Button.update(visible=True, value=quick_actions[i]["text"]))
-            else:
-                button_updates.append(gr.Button.update(visible=False))
-        
-        return [language_code] + button_updates
-    
-    # Connect language button to update function
-    outputs = [selected_lang] + quick_action_buttons
-    language_btn.change(
-        fn=update_language_and_buttons,
-        inputs=language_btn,
-        outputs=outputs
-    )
-    
-    # Function to add message to chat
-    def add_message_to_chat(message, is_user, lang):
-        # Create a JavaScript function to add the message to the chat
-        alignment = "right" if (is_user or (not is_user and lang == "ar")) else "left"
-        background = "#e6f7ff" if is_user else "#f0f0f0"
-        
-        js_code = f"""
-        (function() {{
-            const chatbox = document.getElementById('chatbox').querySelector('div');
-            const messageDiv = document.createElement('div');
-            messageDiv.style.padding = '1rem';
-            messageDiv.style.borderRadius = '10px';
-            messageDiv.style.marginBottom = '1rem';
-            messageDiv.style.maxWidth = '80%';
-            messageDiv.style.backgroundColor = '{background}';
-            messageDiv.style.marginLeft = '{alignment === "right" ? "auto" : "0"}';
-            messageDiv.style.marginRight = '{alignment === "left" ? "auto" : "0"}';
-            messageDiv.style.textAlign = '{alignment}';
-            messageDiv.innerHTML = `{message}`;
-            chatbox.appendChild(messageDiv);
-            chatbox.scrollTop = chatbox.scrollHeight;
-        }})();
-        """
-        
-        return js_code
-    
-    # Handle message submission with typing effect
-    def on_submit(message, chat_history, lang, name):
-        if not message.strip():
-            return "", chat_history, "", name
-        
-        # Check if this is a name introduction
-        name_patterns = [
-            r"my name is (\w+)",
-            r"i am (\w+)",
-            r"i'm (\w+)",
-            r"اسمي (\w+)",
-            r"أنا (\w+)"
-        ]
-        
-        for pattern in name_patterns:
-            match = re.search(pattern, message.lower())
-            if match:
-                name = match.group(1)
-                break
-        
-        # Add user message to chat
-        user_js = add_message_to_chat(message, True, lang)
-        
-        # Show typing indicator
-        typing_js = "showTypingIndicator();"
-        
-        # Get response
-        responses = respond(message)
-        
-        # Select response based on language
-        response = responses[lang]
-        
-        # Personalize response if name is available
-        if name and CUSTOMER_SERVICE_ENHANCEMENTS_AVAILABLE:
-            if lang == "ar":
-                response = response.replace("مرحبًا", f"مرحبًا {name}")
-            else:
-                response = response.replace("Welcome", f"Welcome {name}")
-                response = response.replace("Hello", f"Hello {name}")
-        
-        # Hide typing indicator and add bot response
-        bot_js = f"""
-        setTimeout(function() {{
-            hideTypingIndicator();
-            {add_message_to_chat(response, False, lang)}
-        }}, 1000);
-        """
-        
-        # Combine all JavaScript
-        combined_js = user_js + typing_js + bot_js
-        
-        return "", chat_history, combined_js, name
-    
-    # Handle menu button click
-    def show_menu(chat_history, lang):
-        menu_responses = {
-            "ar": MENU_AR,
-            "en": MENU_EN
-        }
-        
-        # Get menu text
-        menu_text = menu_responses[lang]
-        
-        # Add system message showing the menu
-        js_code = add_message_to_chat(menu_text.replace("\n", "<br>"), False, lang)
-        
-        return chat_history, js_code
-    
-    # Handle quick action button clicks
-    def handle_quick_action(button_index, chat_history, lang, name):
-        # Get the appropriate quick actions based on language
-        quick_actions = QUICK_ACTIONS_AR if lang == "ar" else QUICK_ACTIONS_EN
-        
-        if button_index < len(quick_actions):
-            # Get the intent for this button
-            intent = quick_actions[button_index]["intent"]
-            
-            # Get the response for this intent
-            if CUSTOMER_SERVICE_ENHANCEMENTS_AVAILABLE:
-                # Use enhanced response if available
-                response_ar = get_enhanced_response(intent, "ar", name)
-                response_en = get_enhanced_response(intent, "en", name)
-            else:
-                # Add a greeting phrase at the beginning
-                greeting_ar = get_random_phrase("greeting", "ar")
-                greeting_en = get_random_phrase("greeting", "en")
-                
-                # Add the main response
-                main_response_ar = ONB_GUIDELINES_AR.get(intent, "")
-                main_response_en = ONB_GUIDELINES_EN.get(intent, "")
-                
-                # Add a follow-up phrase at the end
-                follow_up_ar = get_random_phrase("follow_up", "ar")
-                follow_up_en = get_random_phrase("follow_up", "en")
-                
-                # Combine all parts
-                response_ar = f"{greeting_ar}<br><br>{main_response_ar}<br><br>{follow_up_ar}"
-                response_en = f"{greeting_en}<br><br>{main_response_en}<br><br>{follow_up_en}"
-            
-            responses = {
-                "ar": response_ar,
-                "en": response_en
-            }
-            
-            # Select response based on language
-            response = responses[lang]
-            
-            # Personalize response if name is available
-            if name:
-                if lang == "ar":
-                    response = response.replace("مرحبًا", f"مرحبًا {name}")
-                else:
-                    response = response.replace("Welcome", f"Welcome {name}")
-                    response = response.replace("Hello", f"Hello {name}")
-            
-            # Add button text as user message
-            button_text = quick_actions[button_index]["text"]
-            user_js = add_message_to_chat(button_text, True, lang)
-            
-            # Show typing indicator
-            typing_js = "showTypingIndicator();"
-            
-            # Hide typing indicator and add bot response
-            bot_js = f"""
-            setTimeout(function() {{
-                hideTypingIndicator();
-                {add_message_to_chat(response, False, lang)}
-            }}, 1000);
-            """
-            
-            # Combine all JavaScript
-            combined_js = user_js + typing_js + bot_js
-            
-            # Log the interaction
-            log_interaction(button_text, response, intent, lang)
-            
-            return chat_history, combined_js
-        
-        return chat_history, ""
-    
-    # Handle live agent button click
-    def connect_to_live_agent():
-        return "connectLiveAgent();"
-    
-    # Handle satisfaction survey button click
-    def show_satisfaction_survey(lang):
-        if CUSTOMER_SERVICE_ENHANCEMENTS_AVAILABLE:
-            survey_html = offer_satisfaction_survey(lang)
-            return f"showSatisfactionSurvey(`{survey_html}`);"
-        else:
-            # Simple survey HTML if enhancements not available
-            title = "استطلاع رضا العملاء" if lang == "ar" else "Customer Satisfaction Survey"
-            intro = "نقدر ملاحظاتك!" if lang == "ar" else "We value your feedback!"
-            submit = "إرسال" if lang == "ar" else "Submit"
-            
-            survey_html = f"""
-            <div class="satisfaction-survey" dir="{('rtl' if lang == 'ar' else 'ltr')}">
-                <h3>{title}</h3>
-                <p>{intro}</p>
-                <button onclick="submitSurvey()" class="survey-submit">{submit}</button>
-            </div>
-            """
-            
-            return f"showSatisfactionSurvey(`{survey_html}`);"
-    
-    # Link inputs and button to response function
-    submit_btn.click(
-        fn=on_submit,
-        inputs=[text_input, state, selected_lang, user_name],
-        outputs=[text_input, state, chat_box, user_name]
-    )
-    
-    # Link menu button to show menu function
-    menu_btn.click(
-        fn=show_menu,
-        inputs=[state, selected_lang],
-        outputs=[state, chat_box]
-    )
-    
-    # Link live agent button to connect function
-    live_agent_btn.click(
-        fn=connect_to_live_agent,
-        inputs=[],
-        outputs=[chat_box]
-    )
-    
-    # Link survey button to show survey function
-    survey_btn.click(
-        fn=show_satisfaction_survey,
-        inputs=[selected_lang],
-        outputs=[chat_box]
-    )
-    
-    # Link quick action buttons to handler function
-    for i, button in enumerate(quick_action_buttons):
-        button.click(
-            fn=lambda idx=i, s=state, l=selected_lang, n=user_name: handle_quick_action(idx, s, l, n),
-            inputs=[state, selected_lang, user_name],
-            outputs=[state, chat_box]
-        )
-    
-    # Also trigger on Enter key
-    text_input.submit(
-        fn=on_submit,
-        inputs=[text_input, state, selected_lang, user_name],
-        outputs=[text_input, state, chat_box, user_name]
-    )
-    
-    # Initialize the chat with a welcome message
-    def init_chat(lang):
-        # Get welcome message based on language
-        welcome_ar = """
-        <div style='text-align: center; margin-bottom: 20px;'>
-            <img src='https://via.placeholder.com/150?text=ONB+Logo' alt='ONB Logo' style='max-width: 150px;'>
-            <h3>مرحبًا بك في المساعد المصرفي الافتراضي لبنك أم درمان الوطني!</h3>
-            <p>يمكنك طرح أي سؤال حول خدماتنا المصرفية أو استخدام أزرار الإجراءات السريعة أدناه.</p>
-        </div>
-        """
-        
-        welcome_en = """
-        <div style='text-align: center; margin-bottom: 20px;'>
-            <img src='https://via.placeholder.com/150?text=ONB+Logo' alt='ONB Logo' style='max-width: 150px;'>
-            <h3>Welcome to Omdurman National Bank Virtual Banking Assistant!</h3>
-            <p>You can ask any question about our banking services or use the quick action buttons below.</p>
-        </div>
-        """
-        
-        welcome_message = welcome_ar if lang == "ar" else welcome_en
-        
-        # Add welcome message to chat
-        js_code = f"""
-        (function() {{
-            const chatbox = document.getElementById('chatbox').querySelector('div');
-            chatbox.innerHTML = `{welcome_message}`;
-        }})();
-        """
-        
-        # Update quick action buttons
-        quick_actions = QUICK_ACTIONS_AR if lang == "ar" else QUICK_ACTIONS_EN
-        button_updates = []
-        for i, button in enumerate(quick_action_buttons):
-            if i < len(quick_actions):
-                button_updates.append(gr.Button.update(visible=True, value=quick_actions[i]["text"]))
-            else:
-                button_updates.append(gr.Button.update(visible=False))
-        
-        return [js_code] + button_updates
-    
-    # Initialize the chat when the app starts
-    demo.load(
-        fn=lambda: init_chat("ar"),
-        inputs=[],
-        outputs=[chat_box] + quick_action_buttons
-    )
-
-if __name__ == "__main__":
-    demo.launch(
-        server_name="0.0.0.0",
-        server_port=7860,
-        share=True  # Enable public link
-    )