data/transcriptFiles/hr/HR_Meeting_2020_YouTube.csv

,start_time,end_time,speaker_label,text
0,0.3579833333333333,0.385,spk_0,"Good morning, everyone."
1,0.39033333333333337,0.45365,spk_0,"I'm Elena Campbell, President of the Rochester Regional Chamber of Commerce."
2,0.45381666666666665,0.49766666666666665,spk_0,Thank you so much for joining us today.
3,0.4983166666666667,0.5851666666666666,spk_0,Uh This is our Human Resources Peer Solution Group
4,0.5885,0.6328333333333334,spk_0,and I know a couple of you on the call are new.
5,0.6329833333333333,0.675,spk_0,So I wanted to give you a little bit of background
6,0.6778166666666666,0.73915,spk_0,about what our hr peer solution group is.
7,0.7433166666666666,0.8093333333333333,spk_0,Um We started Peer Solution Groups
8,0.8133166666666667,0.8719833333333333,spk_0,"a little over a year and a half, almost two years ago."
9,0.8765000000000001,0.9441666666666666,spk_0,And the idea came out of a member survey that we did.
10,0.95165,0.984,spk_0,One of the things that we heard loud and
11,0.98415,1.04865,spk_0,clear from our members was that they wanted the opportunity
12,1.0503333333333333,1.11065,spk_0,"to network and collaborate with their peers,"
13,1.1108333333333333,1.1593166666666668,spk_0,with people that were in similar industries
14,1.1705,1.2153166666666666,spk_0,um so that they could help each other out um
15,1.2155,1.3213166666666667,spk_0,with resources and ideas um identify current trends and topics.
16,1.3223166666666666,1.4096666666666666,spk_0,"Uh bring in speakers that were related to their field or speakers to,"
17,1.4129833333333333,1.48065,spk_0,to um share their expertise on different
18,1.4841666666666666,1.5441666666666667,spk_0,issues that they were all facing um together.
19,1.5553166666666667,1.5656666666666665,spk_0,Um
20,1.5685,1.6128166666666668,spk_0,The hr Peer Solution Group uh
21,1.6145,1.7583333333333333,spk_0,got started. The first meeting I believe was in November of 2019.
22,1.76715,1.8224833333333332,spk_0,Uh The group decided to meet quarterly
23,1.8273166666666667,1.8898166666666667,spk_0,and then we held another meeting at Blossom Ridge at Mo
24,1.8935,1.9063166666666667,spk_0,"Sherry,"
25,1.9068333333333332,2.0221666666666667,spk_0,uh where we brought in a speaker to talk about uh multigenerational workforces.
26,2.0303166666666668,2.1064833333333333,spk_0,That was a topic that the group identified uh as something that
27,2.1066666666666665,2.16715,spk_0,they wanted uh some assistance with and wanted to learn more about.
28,2.16965,2.2331666666666665,spk_0,So we found an expert to come in and speak uh on that topic
29,2.23815,2.283166666666667,spk_0,and that was uh shortly before COVID hit.
30,2.29365,2.3115,spk_0,Uh Then
31,2.3154833333333333,2.379,spk_0,uh we found ourselves in the middle of a pandemic or
32,2.3889833333333335,2.4553333333333334,spk_0,"in the beginning of a pandemic in March. Now, I guess we're more in the middle of it."
33,2.461,2.4743333333333335,spk_0,Um
34,2.4774833333333333,2.5591666666666666,spk_0,And uh the hr group kind of didn't meet for a while because we were
35,2.5593166666666667,2.6543166666666664,spk_0,"all busy uh navigating the new waters as it were to say out there,"
36,2.6545,2.674,spk_0,the new environment
37,2.6776666666666666,2.7053333333333334,spk_0,uh that we found ourselves in.
38,2.7106500000000002,2.735,spk_0,"Um So,"
39,2.7384833333333334,2.7826666666666666,spk_0,but we wanted to get the group back together again.
40,2.7916666666666665,2.8813333333333335,spk_0,And I was so excited when um Scott Garrison reached out to me uh
41,2.8814833333333336,2.9768333333333334,spk_0,with clear to go uh a product that they have developed that can be
42,2.98015,3.085166666666667,spk_0,"and is extremely helpful um for many, many businesses as we navigate"
43,3.0875,3.1365,spk_0,um the health and safety of our community and our
44,3.13665,3.2175,spk_0,employees um moving forward uh with this uh pandemic.
45,3.2198333333333333,3.2665,spk_0,Uh and it can help with a lot of other things as well.
46,3.2709833333333336,3.27965,spk_0,So
47,3.2875,3.33815,spk_0,that's a little background about the hr group.
48,3.3415,3.443983333333333,spk_0,"Um At the end, I would like to take a little bit of time the last 10 minutes or so"
49,3.4458333333333333,3.5456666666666665,spk_0,to talk about uh the needs of the group and set up uh a next
50,3.5521666666666665,3.599833333333333,spk_0,time to get together via Zoom
51,3.6033166666666667,3.6453333333333333,spk_0,um uh as well.
52,3.6454833333333334,3.6638333333333333,spk_0,"So before we end,"
53,3.6639833333333334,3.70715,spk_0,we'll have a little 10 minute discussion on where we want
54,3.707333333333333,3.7408166666666665,spk_0,"to go with this group where you want to go,"
55,3.7411666666666665,3.76715,spk_0,I should say with this group
56,3.7706666666666666,3.8318333333333334,spk_0,and um set up our next meeting date.
57,3.84215,3.9363166666666665,spk_0,So I also wanted to start out with um a couple of uh announcements.
58,3.9365,3.98065,spk_0,"We are recording this, we will make it available."
59,3.982666666666667,4.059166666666667,spk_0,"Um If you have questions, just type in the chat box that you have a question,"
60,4.059316666666667,4.122316666666666,spk_0,it's a small group so you can unmute yourself and I'll call
61,4.1225,4.1725,spk_0,on you and then you can unmute yourself and ask your question.
62,4.1805,4.2476666666666665,spk_0,Um We wanted to be very interactive and we can do that since it's a small group.
63,4.251666666666667,4.3065,spk_0,And then I wanted to make a couple of announcements
64,4.3091333333333335,4.390833333333333,spk_0,uh about some upcoming things that we have uh coming up this week.
65,4.400316666666667,4.4843166666666665,spk_0,"So today at noon, we did resume our member update calls."
66,4.4845,4.5485,spk_0,We were doing them weekly when the pandemic first started back
67,4.548666666666667,4.590983333333334,spk_0,in March and we were getting updates from all of our
68,4.59365,4.664316666666666,spk_0,"elected officials, uh all the way from our local level, all the way up to our"
69,4.666333333333333,4.684,spk_0,US senator
70,4.6945,4.734816666666667,spk_0,keeping us informed about resources and
71,4.737666666666667,4.813666666666666,spk_0,"um issues as they came down the pike, I guess I would, I would say."
72,4.816483333333333,4.8870000000000005,spk_0,"Um And so we've resumed those um they're not, every week,"
73,4.887166666666666,4.949666666666666,spk_0,they're every other week or sometimes every third week due to a holiday.
74,4.950816666666666,4.9956499999999995,spk_0,But today at noon we're gonna hear from Christy
75,5.003666666666667,5.095766666666667,spk_0,"Toro, who is our, um, DD, a director for the city of Rochester."
76,5.097583333333334,5.167916666666667,spk_0,"And she's gonna give us an update on what's going on downtown as, you know, you know,"
77,5.168083333333334,5.190766666666667,spk_0,many things have changed.
78,5.193583333333334,5.241916666666667,spk_0,"Uh, the way we do events has drastically changed."
79,5.243266666666667,5.317583333333333,spk_0,"Um, so she's gonna give us an update on what's going on downtown with events,"
80,5.3177666666666665,5.355416666666667,spk_0,"what they are doing, what they can do,"
81,5.358083333333333,5.4302,spk_0,"um the protocol and safety measures, you know, that they're following, of course."
82,5.4340166666666665,5.445016666666667,spk_0,Um
83,5.447516666666667,5.513366666666666,spk_0,And then we've got a couple of updates on some
84,5.513533333333333,5.57985,spk_0,programs that are available for businesses to take advantage of
85,5.5815166666666665,5.6312,spk_0,"and then an update on, of course,"
86,5.63135,5.674683333333333,spk_0,some of the new rules that have come out from
87,5.6748666666666665,5.728183333333334,spk_0,MD HHS Michigan Department of Health and Human Services.
88,5.7297,5.7405333333333335,spk_0,Um
89,5.747366666666666,5.7758666666666665,spk_0,So that's today at noon
90,5.7797,5.856516666666667,spk_0,"and then I'm really excited on um Friday,"
91,5.862816666666666,5.8816500000000005,spk_0,November 13th.
92,5.8870000000000005,5.98215,spk_0,Uh We have got Rob Scott who is the region five SB a administrator
93,5.98415,6.0595,spk_0,coming back. He did a call for us for all of the Oakland County chambers
94,6.062,6.116833333333333,spk_0,a couple of weeks ago where he gave an update on
95,6.116983333333334,6.2043333333333335,spk_0,the idle and PPP um loans and what was happening there.
96,6.204483333333333,6.290333333333334,spk_0,"And of course, as we all know, everything is pretty much stalled out right now"
97,6.29315,6.327833333333333,spk_0,"um due to the election,"
98,6.339166666666666,6.350816666666667,spk_0,um
99,6.352833333333334,6.412316666666666,spk_0,but he has graciously agreed to join us on Friday
100,6.415166666666667,6.436166666666667,spk_0,and walk
101,6.441333333333334,6.497,spk_0,us through the PPP
102,6.498666666666667,6.612666666666667,spk_0,"E Forgiveness um loan form, the 3508 I think is what it's named."
103,6.616666666666667,6.676816666666666,spk_0,Um But he is personally gonna walk us through filling out that form.
104,6.680483333333333,6.7235,spk_0,Um So we're really excited about that
105,6.729833333333334,6.769,spk_0,and then just in case you missed it.
106,6.772316666666667,6.827166666666667,spk_0,Um Last Monday we held our first hour
107,6.827333333333334,6.8961500000000004,spk_0,live stream premiere of our Sunrise Pinnacle Awards.
108,6.903666666666666,6.948316666666667,spk_0,"Normally, you know, this event is 500"
109,6.950816666666666,7.0521666666666665,spk_0,"some people at the Royal Park Hotel and we honor a little over 20 individuals,"
110,7.052333333333333,7.1193333333333335,spk_0,nonprofit organizations and businesses for what they
111,7.1195,7.163316666666667,spk_0,do to make our community so great.
112,7.164316666666666,7.228483333333333,spk_0,"Of course, we had pivot like everybody else has had to"
113,7.230483333333333,7.298,spk_0,um and switch this up and make it an online event.
114,7.3014833333333335,7.391333333333334,spk_0,We partnered with 148 South Street studio who's right here in Rochester
115,7.392833333333333,7.4634833333333335,spk_0,"and they filmed the event for us and produced it for us,"
116,7.463666666666667,7.525816666666667,spk_0,us and we premiered it uh last Monday and
117,7.5259833333333335,7.580983333333333,spk_0,"we were really excited to honor 12 individuals,"
118,7.58115,7.62265,spk_0,businesses and nonprofit organizations
119,7.628166666666667,7.728483333333333,spk_0,or some pretty amazing things um that they have done uh here in our community and
120,7.73065,7.817833333333334,spk_0,ways that they really stepped up um during this difficult time.
121,7.82065,7.914166666666667,spk_0,"So in case you missed it on our, this is our website um under the events uh tab,"
122,7.917333333333334,7.996,spk_0,"there's the Sunrise Pinnacle Awards page and right there,"
123,7.99615,8.073166666666667,spk_0,you can just click on that and take a look at who we recognized for that.
124,8.085816666666666,8.095,spk_0,Um
125,8.098316666666667,8.158816666666667,spk_0,So I am going to stop sharing my screen
126,8.165833333333333,8.1845,spk_0,"and I, we,"
127,8.18465,8.25,spk_0,what we would love is for everybody to introduce themselves who's on the call.
128,8.251166666666666,8.325166666666666,spk_0,"So, and I'm just gonna start on my left and if you could tell us who you are,"
129,8.325316666666666,8.375,spk_0,"what business you're with or what your role is there,"
130,8.377333333333333,8.449316666666666,spk_0,"um, that would be great. And I'm gonna start with Erica because she's top."
131,8.454166666666667,8.485316666666666,spk_0,"-- I'm on your
-- left. Right?"
132,8.4875,8.503983333333334,spk_1,Ok.
133,8.50965,8.529166666666667,spk_1,My name is Erica Sklar.
134,8.53265,8.625166666666667,spk_1,I'm president of an owner of Bene Biz Plus employee benefits.
135,8.625333333333334,8.672166666666667,spk_1,I've been in uh agent for 27 years and I
136,8.672333333333333,8.715666666666667,spk_1,decided to go out on my own during this pandemic.
137,8.715833333333334,8.734666666666667,spk_1,"What a great time, right?"
138,8.744316666666666,8.828816666666667,spk_1,"Um My take from all of this is actually, I have a lot of believe it or not,"
139,8.828983333333333,8.866483333333333,spk_1,"a lot of groups, employer groups"
140,8.868166666666667,8.913833333333333,spk_1,that ask me a ton of hr questions.
141,8.918483333333333,8.966,spk_1,"And I know, II I really don't give them a lot of advice,"
142,8.96615,9.011316666666668,spk_1,but I kinda need to know what's going on
143,9.014833333333334,9.035983333333334,spk_1,"so I can, you know,"
144,9.03615,9.0765,spk_1,dabble my toe in it and at least give them
145,9.07665,9.13215,spk_1,some advice on where to go and get the resources.
146,9.132333333333333,9.186833333333333,spk_1,"So, um that's my takeaway from this group."
147,9.20365,9.286983333333334,spk_0,"Thank you, Erica. And Erica is a long, long time member of the chamber,"
148,9.291833333333333,9.32265,spk_0,one of our ambassadors.
149,9.322816666666666,9.385316666666666,spk_0,Um and we really appreciate everything that she does for the organization.
150,9.40265,9.428333333333333,spk_0,So next is Lee.
151,9.443316666666666,9.456333333333333,spk_2,Good morning.
152,9.460316666666667,9.473166666666666,spk_2,I'm Lee Suttle
153,9.475983333333334,9.53515,spk_2,Meyer Wick and I am currently the Assistant Dean of the School of Education.
154,9.535316666666667,9.570166666666667,spk_2,And human services at Oakland University.
155,9.572,9.619833333333334,spk_2,"And you might be thinking, ok, what does that have to do with hr"
156,9.622483333333333,9.670483333333333,spk_2,um assistant deans at Oakland University
157,9.67065,9.734833333333333,spk_2,actually serve as finance operations and hr
158,9.736833333333333,9.77065,spk_2,are uh in their role.
159,9.770833333333334,9.844,spk_2,Uh But uh I've been in human resources for uh just over
160,9.844166666666666,9.93115,spk_2,22 years starting in automotive and then working over to higher education.
161,9.931333333333333,9.942833333333333,spk_2,I was
162,9.945166666666667,10.029166666666667,spk_2,uh formerly the head of academic human resources for the university.
163,10.032983333333334,10.096333333333334,spk_2,"And uh I just, I just learned about this group uh there,"
164,10.096483333333333,10.132666666666667,spk_2,I'm now part of a group that tells me what's
165,10.132816666666667,10.171,spk_2,going on with the chamber and a few other things.
166,10.171166666666666,10.231333333333334,spk_2,"And I, I wanted to sign up just so that I could know what's,"
167,10.2315,10.27,spk_2,"what's going on in the community and,"
168,10.270166666666666,10.313666666666666,spk_2,and some of the hr challenges they're facing too.
169,10.316,10.32465,spk_2,Um
170,10.3325,10.41765,spk_2,real quickly. I am a member of um uh the Higher Ed hr Group
171,10.419483333333334,10.462666666666667,spk_2,C A uh National Public Policy Committee.
172,10.465833333333332,10.517166666666666,spk_2,And so I work with them and if there's anything that I can do
173,10.517316666666666,10.592,spk_2,to be to be a resource within some labor stuff that's going on ahead of
174,10.59465,10.654816666666667,spk_2,"uh things that are getting to be more formal in the process, so to speak,"
175,10.654983333333334,10.678166666666666,spk_2,I want to be able to help out that way.
176,10.678333333333333,10.6875,spk_2,Also.
177,10.7035,10.786666666666667,spk_0,Awesome and welcome Lee. We're excited that you've connected with us.
178,10.791316666666667,10.839316666666667,spk_0,"Uh John Young, who's the Vice president of Marketing"
179,10.849333333333334,10.89865,spk_0,at ou is our board chair this year.
180,10.902333333333333,10.92865,spk_0,"So ah yes, OK."
181,10.9335,10.97865,spk_0,"So very involved And of course, Oakland University."
182,10.982816666666666,11.029333333333334,spk_0,"Um you will see at the very, oh, I don't know if it's"
183,11.0315,11.039316666666666,spk_0,my
184,11.041316666666667,11.041833333333333,spk_0,la
185,11.045483333333333,11.069,spk_0,"maybe you're right,"
186,11.08315,11.156333333333333,spk_0,is one of our partners um at the chamber. So we really appreciate that.
187,11.167316666666666,11.198333333333334,spk_0,Um Next is a now
188,11.243166666666667,11.273333333333333,spk_3,good morning. Um My name is
189,11.275,11.352816666666667,spk_3,Amal Brazelton and I'm the firm administrator uh with Matina Kent and Gibbons.
190,11.3535,11.4005,spk_3,We are a CPA firm and we have um
191,11.402166666666666,11.444166666666666,spk_3,office in Rochester as well as look here.
192,11.450333333333333,11.472,spk_3,And um
193,11.475166666666667,11.502166666666668,spk_3,"I my position,"
194,11.502333333333333,11.58215,spk_3,I manage both the offices and that includes all of the hr responsibilities.
195,11.589833333333333,11.61615,spk_3,Um So I've been
196,11.627166666666668,11.66865,spk_3,continuously looking for groups um
197,11.6755,11.742483333333332,spk_3,such as this to kind of help and bounce ideas off and learn some things. Um
198,11.751333333333333,11.811666666666667,spk_3,There really doesn't seem to be anything local like a nationwide group
199,11.811833333333333,11.86215,spk_3,with the Michigan chapter that is convenient for me to attend.
200,11.867166666666666,11.904816666666667,spk_3,Um So I'm hoping to get a lot out of this.
201,11.927816666666667,11.942833333333333,spk_0,"Thank you. And now,"
202,11.949,12.036833333333334,spk_0,"and, and like Anel said, she's with Matina Kent and Gibbons and you'll see their logo"
203,12.042316666666666,12.05615,spk_0,right here.
204,12.062316666666666,12.075166666666666,spk_0,Um Vince
205,12.081333333333333,12.140483333333334,spk_0,Vince Matina is our treasurer for the Rochester
206,12.140666666666666,12.206666666666667,spk_0,Regional Chamber and we really appreciate his service um
207,12.213316666666667,12.23415,spk_0,uh to the chamber.
208,12.236833333333333,12.305983333333334,spk_0,And last but not least uh is Lisa Ecker.
209,12.329816666666666,12.3575,spk_4,Good morning everyone.
210,12.359666666666667,12.369483333333333,spk_4,Um
211,12.386666666666667,12.424483333333333,spk_4,I am Lisa. I work for Mo
212,12.427166666666666,12.449816666666667,spk_4,"Sherry Companies, Mo"
213,12.45365,12.522,spk_4,Sheri um has been in the industry about 55 years now.
214,12.522166666666667,12.584316666666666,spk_4,"Um starting with construction homes, moving into"
215,12.591316666666666,12.663666666666666,spk_4,"luxury um custom builds multifamily housing,"
216,12.663833333333333,12.714666666666666,spk_4,luxury apartments and most recently Senior
217,12.714833333333333,12.752983333333333,spk_4,Living with the launch of Blossom Collection
218,12.753166666666667,12.835666666666667,spk_4,last year and we're getting ready hopefully to open our second community tomorrow.
219,12.835833333333333,12.856983333333334,spk_4,So fingers crossed.
220,12.864483333333334,12.93415,spk_4,Um I've been in HR for it. It's crazy to say almost 20 years.
221,12.939,13.019833333333333,spk_4,"I started off in automotive, found my way into home health and hospice."
222,13.02,13.05915,spk_4,"And most recently, Senior Living,"
223,13.061666666666667,13.14015,spk_4,"I had the opportunity to be a nursing home administrator as well for four years,"
224,13.145,13.243483333333334,spk_4,which I say it makes me a better operator. Um and hr director for Senior Living.
225,13.24365,13.256816666666667,spk_4,"So it's,"
226,13.259983333333333,13.307816666666668,spk_4,it's definitely been a wonderful ride in hr and I'm
227,13.307983333333333,13.347816666666667,spk_4,"excited to be part of this group because I,"
228,13.348,13.364,spk_4,I just love it.
229,13.36415,13.40365,spk_4,"-- So, thank you for everybody being on the call
-- today."
230,13.422,13.46865,spk_0,"Thank you and thank you, Lisa for joining us."
231,13.468833333333333,13.525816666666667,spk_0,Lisa was kind of one of our founding members of the group.
232,13.529983333333334,13.633666666666667,spk_0,"Um She's been an absolute amazing resource um for myself as I, you know,"
233,13.633833333333333,13.703983333333333,spk_0,"in a small nonprofit organization, I wear the hr hat there."
234,13.706816666666667,13.763316666666666,spk_0,Um So Lisa has been one of my go to people uh when
235,13.763483333333333,13.8265,spk_0,I have hr questions and I appreciate her and you'll see Mo Sherry
236,13.829166666666667,13.87465,spk_0,"right here. Well, one of our partners"
237,13.876333333333333,13.948166666666667,spk_0,uh in the Rochester Regional Chamber of Commerce. So we appreciate that.
238,13.9525,13.964,spk_0,Um
239,13.968483333333333,13.992483333333332,spk_0,"So with that,"
240,13.99265,14.075816666666666,spk_0,it is my great pleasure at this point to introduce our speakers for today.
241,14.080333333333334,14.191483333333334,spk_0,"Um Scott uh Garretson with clear to go, I've known Scott."
242,14.191666666666666,14.248816666666666,spk_0,"I was trying to think this morning, Scott, how long I've known you? Maybe"
243,14.252816666666666,14.313316666666667,spk_0,"-- six,
-- seven years. That sounds about right. And it's been about that long,"
244,14.31615,14.3295,spk_0,I think.
245,14.33215,14.42865,spk_0,"Um, so just someone who is extremely innovative,"
246,14.432333333333334,14.470833333333333,spk_0,"um, I can't tell you"
247,14.473166666666666,14.539,spk_0,"innovative and techie, I guess is what I would say. It's probably the wrong word."
248,14.53915,14.544,spk_0,"But,"
249,14.54765,14.559316666666666,spk_0,"um,"
250,14.5595,14.604666666666667,spk_0,Scott is just an absolute innovator when
251,14.604816666666666,14.6535,spk_0,it comes to software development and app development
252,14.656983333333333,14.696,spk_0,"and, uh, when he sees a need,"
253,14.698,14.738,spk_0,uh he jumps in and he creates something.
254,14.742833333333333,14.830666666666668,spk_0,"Um, he has another product I'm really interested in that helps you track your KPIS."
255,14.835833333333333,14.866666666666667,spk_0,"Um That's the next one I want,"
256,14.873816666666666,14.877983333333333,spk_0,get a
257,14.879983333333334,14.8815,spk_0,lot
258,14.8835,14.924816666666667,spk_0,"of call to talk about because we all need,"
259,14.9265,14.993833333333333,spk_0,we all have different KPIS right now that we're probably tracking or different
260,14.994,15.061666666666667,spk_0,priorities that we need to be looking at within our businesses and organizations.
261,15.06615,15.106816666666667,spk_0,"And uh, so look for that one coming up."
262,15.110666666666667,15.120166666666666,spk_0,So
263,15.1285,15.210833333333333,spk_0,"with that, it's my pleasure to introduce Clear to Go Scott."
264,15.210983333333333,15.27165,spk_0,"Oh, and I'm assuming Scott will introduce Marco."
265,15.286666666666667,15.330333333333334,spk_5,"Yeah. Well, thanks Elena. And we're excited to be here."
266,15.3305,15.383983333333333,spk_5,"I'll let you know Marco, give himself an introduction in his background,"
267,15.38415,15.41615,spk_5,his role and I'll do mine as well.
268,15.416316666666667,15.442483333333334,spk_5,"I'll start, but I'm Scott"
269,15.446,15.513,spk_5,"Gerson, I'm the CEO uh founder of Clear to go clear to go."
270,15.51315,15.54565,spk_5,"We started, um, specifically,"
271,15.545833333333333,15.617166666666666,spk_5,"as you'll see as we go through this of helping address how to come back to work safely,"
272,15.617316666666667,15.661983333333334,spk_5,how to deal with illness in the workplace.
273,15.663833333333333,15.703983333333333,spk_5,And uh a lot of the challenges that face in the
274,15.704166666666667,15.772,spk_5,"workflow and what we're dealing with is ever-changing compliance and rules,"
275,15.773,15.8345,spk_5,everything from OSHA to health and human services that we deal with.
276,15.839483333333334,15.85715,spk_5,"Uh my background,"
277,15.857333333333333,15.90165,spk_5,I've been in tech for digital tech for over
278,15.901816666666667,15.965833333333334,spk_5,25 years uh prior to having my own organization.
279,15.966,16.010316666666668,spk_5,I was a cio at a large uh ad agency.
280,16.0115,16.041833333333333,spk_5,"It's a very diverse background experience,"
281,16.042,16.064833333333333,spk_5,but we really are passionate and
282,16.065,16.1045,spk_5,love solving business challenges with technology.
283,16.1085,16.169483333333332,spk_5,"And we've been building products, Softwares of service type products"
284,16.174483333333335,16.243166666666667,spk_5,uh for start ups and enterprises in the Detroit area. We're located in Rochester.
285,16.246816666666668,16.273483333333335,spk_5,Um So we're a local company as well.
286,16.27365,16.291666666666668,spk_5,"So Marco, if you'd like,"
287,16.291833333333333,16.339316666666665,spk_5,I'll give you a quick background and then we can dive right in.
288,16.349333333333334,16.364,spk_6,Yeah. Thanks Scott.
289,16.36415,16.410833333333333,spk_6,"Well, good morning, everybody and, and Elena and chamber members."
290,16.410983333333334,16.4355,spk_6,Thank you very much for having us today.
291,16.435666666666666,16.491483333333335,spk_6,"We're really excited to be able to meet everybody and, and share and"
292,16.494166666666665,16.520833333333332,spk_6,"um learn a little bit about you and,"
293,16.521,16.562833333333334,spk_6,and also give a little bit about uh what we do as well.
294,16.563,16.570166666666665,spk_6,"So,"
295,16.580666666666666,16.631666666666668,spk_6,"um I'm, I'm in charge of business development for clear to go."
296,16.631816666666666,16.692166666666665,spk_6,"And as you know, we're, we're kind of a newer company. So we've um"
297,16.698483333333332,16.765833333333333,spk_6,"we, uh I've, I've spent a lot of years in business development and,"
298,16.766,16.825816666666668,spk_6,"and software is kind of a, a new thing for me, but nonetheless, we don't."
299,16.825983333333333,16.829816666666666,spk_6,Um
300,16.836983333333333,16.8865,spk_6,"uh I, I don't discriminate against any opportunity."
301,16.886666666666667,16.914316666666668,spk_6,And I think clear to go is a great one.
302,16.914483333333333,16.958666666666666,spk_6,"So, um we're, we're really, really happy to,"
303,16.958833333333335,17.00915,spk_6,to be able to give you um some information here.
304,17.009316666666667,17.017833333333332,spk_6,"So,"
305,17.020483333333335,17.041316666666667,spk_6,"um I, I guess to,"
306,17.041483333333332,17.101316666666666,spk_6,"to give you a little background on what clear to go and kinda like the why,"
307,17.101483333333334,17.118466666666666,spk_6,where and how
308,17.125666666666667,17.154333333333334,spk_6,uh we are a Rochester company.
309,17.155483333333333,17.193833333333334,spk_6,"So I'm assuming everybody knows that but clear to go,"
310,17.194,17.257983333333332,spk_6,"it's a comprehensive solution to, to what we all face right now in managing illness,"
311,17.25815,17.329166666666666,spk_6,"in, in the workplace, particularly COVID-19, which has challenged all of us and"
312,17.3315,17.409816666666668,spk_6,"uh to make a parallel just as um as 911 has changed the way we travel,"
313,17.409966666666666,17.435666666666666,spk_6,travel regarding security.
314,17.438333333333333,17.5005,spk_6,"Um You know, COVID-19 is, is really changing the way we um"
315,17.504833333333334,17.573166666666665,spk_6,"you know, we, we operate in the workspace and, and also our daily lives."
316,17.573333333333334,17.650666666666666,spk_6,"So um being challenged, you know, Scott and his team of developers"
317,17.657983333333334,17.698666666666668,spk_6,"had the opportunity to develop a, a solution um"
318,17.70115,17.7565,spk_6,"back in March and piloted it for, for a few months and,"
319,17.756666666666668,17.784483333333334,spk_6,and eventually launching in June
320,17.78783333333333,17.876483333333333,spk_6,"and, and since June, um we've done over 700,000 screenings um across the country."
321,17.87665,17.904666666666667,spk_6,"So we're very proud of that and,"
322,17.904833333333332,17.947316666666666,spk_6,and that number is increasing exponentially by the day as
323,17.947483333333334,17.977833333333333,spk_6,we have more people that support what we do.
324,17.978,17.983666666666668,spk_6,So
325,17.9885,18.023333333333333,spk_6,"um we're, we're supported by education,"
326,18.025166666666667,18.0835,spk_6,"which we feel is, is very important because if education,"
327,18.083666666666666,18.138166666666667,spk_6,"primarily Oakland County schools is able to trust us with our,"
328,18.138333333333332,18.174483333333335,spk_6,"our most valuable resource, our youth, then,"
329,18.17465,18.222816666666667,spk_6,then we feel it's a good fit for almost every business in America.
330,18.226316666666666,18.283833333333334,spk_6,"Um And to give you a little background where we're supported by medical,"
331,18.284,18.355483333333332,spk_6,"manufacturing, legal financial institutions, uh athletic facilities and,"
332,18.35565,18.36615,spk_6,and many more.
333,18.366316666666666,18.371983333333333,spk_6,So
334,18.37865,18.427833333333332,spk_6,"at this point, you're, you're probably dying to, to see how this thing works."
335,18.428,18.48065,spk_6,"So I'll, I'll give it back to Scott and, and hopefully,"
336,18.482166666666668,18.541316666666667,spk_6,um you'll have some questions and also some ideas for us at the end of this.
337,18.541483333333332,18.5855,spk_6,"So thank you again, everyone for, for having us and,"
338,18.58566666666667,18.605983333333334,spk_6,and we're very excited to be here.
339,18.628316666666667,18.636,spk_5,Thanks.
340,18.636166666666668,18.639316666666666,spk_5,"So,"
341,18.639483333333335,18.701316666666667,spk_5,what I'm gonna do is I'm just gonna um walk this through a couple of slides just
342,18.701483333333332,18.749483333333334,spk_5,to give you a good overview of who we are and kind of what we're doing.
343,18.75198333333333,18.80165,spk_5,And I'll take you right into a live demo so you can see it in action
344,18.807316666666665,18.875833333333333,spk_5,"and what a goal is, is just to help um with some of the process we've discovered,"
345,18.876,18.92815,spk_5,"as Marco said, with a large client base across the us,"
346,18.928316666666667,18.988,spk_5,what we've learned with a lot of people trying to return to work or
347,18.988166666666668,19.057316666666665,spk_5,open up their schools and some of the processes and challenges that they face.
348,19.06598333333333,19.122316666666666,spk_5,Um Our main goal is we started off is trying to provide a
349,19.122483333333335,19.188166666666667,spk_5,"tool to manage communicable diseases in the workplace such as COVID flu,"
350,19.18948333333333,19.265816666666666,spk_5,"anything that could cause harm to our students, to our employees, our workforce"
351,19.269166666666667,19.327333333333332,spk_5,"and you know, the bottom line is trying to keep everybody safe, stay compliant."
352,19.331333333333333,19.405816666666666,spk_5,Uh as we go through these challenging times. Um currently and in the future
353,19.428,19.491666666666667,spk_5,"with COVID, uh 19 is kind of forced us to ask a lot of questions,"
354,19.491833333333332,19.552833333333332,spk_5,some new questions and some that we've dealt with in the past is
355,19.55315,19.61165,spk_5,how do I prevent sick or contagious people from coming into work?
356,19.611816666666666,19.66133333333333,spk_5,We're all aware of absenteeism and presenteeism present.
357,19.661483333333333,19.66365,spk_5,"You know,"
358,19.663816666666666,19.715816666666665,spk_5,people coming into work sick was a common practice
359,19.715983333333334,19.757483333333333,spk_5,that is uh is always happened over the years.
360,19.7605,19.772483333333334,spk_5,"And you know,"
361,19.77265,19.8295,spk_5,those are things that we have to start to rethink as organizations is
362,19.829666666666668,19.888983333333332,spk_5,how do we manage that to prevent uh causing harm to other people
363,19.895483333333335,19.9355,spk_5,"also who is in my building? And we,"
364,19.939833333333333,19.96215,spk_5,that's an important factor as well.
365,19.962316666666666,19.986333333333334,spk_5,"Whether it's a visitor employees,"
366,19.986483333333332,20.054833333333335,spk_5,it starts that process of contact tracing or an emergency situation.
367,20.055,20.090166666666665,spk_5,Just be having that accountability to know
368,20.09365,20.149816666666666,spk_5,that I could go back to see who is on site or who is on site.
369,20.163333333333334,20.208666666666666,spk_5,"Also when someone, you know, for whatever reason fails,"
370,20.208833333333335,20.25815,spk_5,that compliance of they're sick or contagious and can't come in.
371,20.259816666666666,20.311166666666665,spk_5,How do I manage that process at scale of returning
372,20.311333333333334,20.353,spk_5,to work and when it's safe and work with that individual
373,20.365816666666667,20.435833333333335,spk_5,"and something that also comes from that is, can I cover the workload for absence?"
374,20.436,20.467666666666666,spk_5,"And this is something as we progressed,"
375,20.46848333333333,20.519333333333332,spk_5,we were gonna ask more and more so as people are out
376,20.5215,20.581333333333333,spk_5,and they uh trend to be out and they're not able to work.
377,20.58315,20.648,spk_5,Do I have access to the information so I can make some operational decisions?
378,20.652166666666666,20.71066666666667,spk_5,And we kind of liken it to the how 911 changed
379,20.710833333333333,20.773333333333333,spk_5,the transportation security and the practices that were put in place.
380,20.7735,20.820483333333332,spk_5,COVID is doing that similar type thing for
381,20.82065,20.855816666666666,spk_5,"organization when it comes to manage illness,"
382,20.855983333333334,20.886483333333334,spk_5,particularly things that are contagious.
383,20.902333333333335,20.946666666666665,spk_5,"So, what I'm gonna do is I just wanted to kind of give you the, the,"
384,20.946833333333334,21.011983333333333,spk_5,"the general concept of the, the questions that were type of uh we're trying to answer"
385,21.017666666666667,21.071666666666665,spk_5,our solution covers four primary areas that
386,21.071833333333334,21.121,spk_5,workplace compliance from daily screening and on.
387,21.12415,21.13865,spk_5,"Um you know,"
388,21.138816666666667,21.19315,spk_5,making sure people are educated and aware when you go through a daily
389,21.193316666666668,21.24315,spk_5,"screening is what are the reasons I shouldn't come into a building,"
390,21.243316666666665,21.306333333333335,spk_5,"whether you're a visitor, a contractor, a student, an employee,"
391,21.3065,21.354666666666667,spk_5,"those reasons change, it could be from travel related."
392,21.35565,21.382,spk_5,It could be symptomatic.
393,21.3835,21.414833333333334,spk_5,It's important that with these daily screening
394,21.415,21.455816666666667,spk_5,processes that you can adapt very rapidly.
395,21.455983333333332,21.499483333333334,spk_5,"So people understand that or if they're not coming in,"
396,21.502666666666666,21.540983333333333,spk_5,understand why not to diagnose them.
397,21.541150000000002,21.575166666666668,spk_5,But just to understand as if I have to take
398,21.575333333333333,21.643316666666667,spk_5,additional action if it's COVID or something that is contagious
399,21.648983333333334,21.709816666666665,spk_5,"uh on site presence bombing, which we'll get into is that tracking on site,"
400,21.71015,21.7255,spk_5,"a case management,"
401,21.725666666666665,21.785833333333333,spk_5,a tool for hr to be able to track those cases where someone has
402,21.786,21.857483333333334,spk_5,failed a screening or has raised their hand and saying that they're not coming in
403,21.861983333333335,21.906333333333333,spk_5,"and then the workforce availability. So with that,"
404,21.913166666666665,21.948983333333334,spk_5,uh I am going to
405,21.95765,21.994,spk_5,share my screen
406,22.057,22.096,spk_5,for the quick demo here.
407,22.131666666666668,22.178816666666666,spk_5,"So when it comes to clear to go, we have two interfaces."
408,22.178983333333335,22.217166666666667,spk_5,The first is what most people would go
409,22.217333333333332,22.257316666666668,spk_5,through is that daily screening process right now.
410,22.265816666666666,22.30315,spk_5,And we do that in one of three ways that could
411,22.303316666666667,22.342,spk_5,be done with a text message they get in the morning
412,22.34915,22.3695,spk_5,uh push notification.
413,22.369666666666667,22.434483333333333,spk_5,We have an I OS and Android app to make it very easy there as well as email.
414,22.43465,22.52465,spk_5,"So depending on how an organization or how a user uh wants to go through that process,"
415,22.525,22.586333333333332,spk_5,this is an interface that's available uh that um
416,22.58915,22.61466666666667,spk_5,the end users primarily use.
417,22.616666666666667,22.675,spk_5,The second interface is more for uh back end users.
418,22.675166666666666,22.6945,spk_5,"So administrators,"
419,22.69565,22.751483333333333,spk_5,people that would configure the self-service tool that we've created
420,22.753983333333334,22.8295,spk_5,uh as well as case managers that hr specific role of what we manage.
421,22.838166666666666,22.896833333333333,spk_5,So what I wanted to show is a few areas real quick
422,22.900166666666667,22.941316666666665,spk_5,um around how we're structured.
423,22.941483333333334,22.96998333333333,spk_5,"So we try to make this very simple,"
424,22.97015,23.046833333333332,spk_5,very efficient and very self-service so that it could be used implemented rapidly
425,23.049316666666666,23.098,spk_5,uh and adapted as conditions and things change.
426,23.100666666666665,23.159983333333333,spk_5,"We have four default roles, administrator has access to everything,"
427,23.1625,23.23065,spk_5,"uh case manager that hr specific or similar roles, some schools that we work with"
428,23.232316666666666,23.27815,spk_5,"it could be a principal, they break it by location."
429,23.28,23.320483333333332,spk_5,"Uh just to make it easier to manage it by them,"
430,23.325166666666668,23.361816666666666,spk_5,"a manager, some of that has limited access,"
431,23.361983333333335,23.397816666666667,spk_5,but wants to help with participation to make sure
432,23.398,23.454833333333333,spk_5,compliance is being met for people in the workforce
433,23.459983333333334,23.510833333333334,spk_5,as well as a basic user that goes through screening process.
434,23.51565,23.55365,spk_5,"Um Additionally, we can have custom roles."
435,23.553816666666666,23.602166666666665,spk_5,So if you have a unique workflow or you have different um
436,23.608833333333333,23.694666666666667,spk_5,"uh locations or roles within the locations, you can create uh various roles. There."
437,23.694816666666668,23.7545,spk_5,One example is that the schools would use this over the summer for summer athletics.
438,23.755983333333333,23.811333333333334,spk_5,They had a role for a coach to follow the MH SA A guidelines
439,23.813166666666667,23.849816666666666,spk_5,uh to be able to go through the processes there.
440,23.857983333333333,23.886816666666668,spk_5,I apologize. I uh
441,23.892983333333333,23.91815,spk_5,"hit the wrong button there and I,"
442,23.918316666666666,23.961166666666667,spk_5,I stopped sharing my screen right in the middle of that.
443,23.967333333333332,23.975833333333334,spk_5,Um
444,24.00965,24.023983333333334,spk_5,I did it again.
445,24.119333333333334,24.174316666666666,spk_5,Let me move my toolbar. So I don't do that one more time.
446,24.18315,24.232983333333333,spk_5,Um The next setting in there is screening questions.
447,24.23665,24.297816666666666,spk_5,"So when it comes, there is the Public Health Authority CDC Michigan,"
448,24.298,24.341833333333334,spk_5,"Oakland County, all have great questions and guidance"
449,24.344166666666666,24.39115,spk_5,of what you should screen and ask people as you go through.
450,24.395833333333332,24.421833333333332,spk_5,So what we did is we build a self-service
451,24.421983333333333,24.459,spk_5,question builder so you can change and adapt that.
452,24.461333333333332,24.532366666666668,spk_5,And some unique things that we did is we made it unique by location in type of user.
453,24.534366666666667,24.57455,spk_5,"So you can have a different set of questions for students,"
454,24.576883333333335,24.640533333333334,spk_5,"uh for employees or staff members, for visitors or contractors."
455,24.64305,24.67505,spk_5,And it also supports multiple languages.
456,24.6752,24.686883333333334,spk_5,"So this way,"
457,24.687216666666668,24.75155,spk_5,"if you have different levels of compliance or types of questions you wanna ask,"
458,24.752533333333332,24.7737,spk_5,you can be able to do them.
459,24.773866666666667,24.835216666666668,spk_5,And the way that that works is we have different types of questions. So
460,24.838533333333334,24.85171666666667,spk_5,"single choice,"
461,24.853583333333333,24.8556,spk_5,a
462,24.8576,24.9171,spk_5,"multiple choice, a numeric input tax or agreement,"
463,24.917266666666666,24.957433333333334,spk_5,if you want someone to agree to some kind of terms
464,24.958933333333334,25.009433333333334,spk_5,"or anything like that before they go farther with that question,"
465,25.014916666666668,25.034916666666668,spk_5,um as well as a video.
466,25.035083333333333,25.085083333333333,spk_5,"So if there's a training video, a P pe video or similar,"
467,25.08525,25.14775,spk_5,you want them to watch before you clear them to come into the building.
468,25.150933333333334,25.186766666666667,spk_5,Uh That is another choice as well.
469,25.199816666666667,25.254333333333335,spk_5,"The way that is structured, you have a question, you have context"
470,25.257816666666667,25.29915,spk_5,um so that you people interpret what you're asking.
471,25.299316666666666,25.331833333333332,spk_5,So you get clear answers and choice
472,25.334983333333334,25.378316666666667,spk_5,um all the way down to what your answers are
473,25.382483333333333,25.433833333333332,spk_5,and then a simple tree to help. How do you guide them through?
474,25.434,25.494666666666667,spk_5,"So if they say yes to one, so you can get branches of questions"
475,25.496983333333333,25.516833333333334,spk_5,and take them down a path.
476,25.517,25.548166666666667,spk_5,"If they are um symptomatic,"
477,25.548333333333332,25.610316666666666,spk_5,you may want additional details all the way down to end states.
478,25.610666666666667,25.6445,spk_5,"So when someone does fail a screening,"
479,25.64965,25.713816666666666,spk_5,"uh what message do you want to present, please stay at home. Uh isolate yourself."
480,25.713983333333335,25.75615,spk_5,Someone will be in contact to discuss next steps.
481,25.759333333333334,25.790333333333333,spk_5,"Um all the way to on-site screening,"
482,25.7905,25.839316666666665,spk_5,"if someone doesn't have access to certain things, say a thermometer,"
483,25.839483333333334,25.865983333333332,spk_5,"you may ask if they have a temperature,"
484,25.86766666666667,25.942,spk_5,you can provide those services and say here's where you go for on site um screening
485,25.9445,25.967983333333333,spk_5,uh to be able to assist in that.
486,25.984816666666667,25.99115,spk_5,Uh
487,25.99965,26.013,spk_5,"And additionally,"
488,26.013166666666667,26.072483333333334,spk_5,"as I mentioned that there's multiple languages if required for support there,"
489,26.080983333333332,26.121333333333332,spk_5,we also allow unlimited screening schedules.
490,26.1215,26.15365,spk_5,So what screening schedules will allow is if you
491,26.153816666666668,26.196666666666665,spk_5,want to notify all employees at a particular time
492,26.198666666666668,26.2625,spk_5,"in a particular day, they'll get that text message, push notification"
493,26.26865,26.353816666666667,spk_5,"um or an email to go through, you can get more granular if you have different shifts or"
494,26.355566666666668,26.409566666666667,spk_5,"different locations. So you could say by a particular location,"
495,26.4119,26.429916666666667,spk_5,I could change that.
496,26.431916666666666,26.47325,spk_5,So screening schedules just helps with all of
497,26.473416666666665,26.517583333333334,spk_5,"the the reminders to go through the process,"
498,26.517733333333332,26.555566666666667,spk_5,preferably before someone goes into the building.
499,26.555733333333333,26.606916666666667,spk_5,"That way you're they're compliant, you know, they should come in"
500,26.6094,26.6304,spk_5,and then when they come in
501,26.63775,26.693233333333332,spk_5,a few other areas and then I'll go through kind of a workflow for you real quick
502,26.696833333333334,26.763333333333332,spk_5,is first off is uh locations you can have as many locations you want.
503,26.767166666666668,26.805983333333334,spk_5,Um And this is how you can set up permissions
504,26.8085,26.877833333333335,spk_5,uh and put roles associated to lo locations as well.
505,26.880483333333334,26.915,spk_5,And we have some unique features that I'll go over here in
506,26.915166666666668,26.970833333333335,spk_5,a minute around locations that help with some of the other functions.
507,26.97533333333333,27.067,spk_5,"The types of users that we support. Um So we have contractors, some of our uh clients"
508,27.069816666666668,27.134333333333334,spk_5,"wanted uh to track contractors separately, not only for screening questions,"
509,27.1375,27.182316666666665,spk_5,but maybe they're on site for a particular duration time.
510,27.182483333333334,27.242333333333335,spk_5,"So maybe it's a week, two months that they're gonna go through this process, uh,"
511,27.2425,27.263983333333332,spk_5,that are there.
512,27.26415,27.290333333333333,spk_5,They're not like a permanent employee
513,27.30516666666667,27.332166666666666,spk_5,"when it comes to adding employees, we can do it."
514,27.332316666666667,27.378816666666665,spk_5,"One of three ways, we can simply add an individual."
515,27.378983333333334,27.441483333333334,spk_5,We have the ability to do a mass import or for larger environments.
516,27.441666666666666,27.475666666666665,spk_5,We offer a single sign on type solution.
517,27.475833333333334,27.55165,spk_5,"So integrated with things like an active directory, Google A G suite login"
518,27.557816666666668,27.565333333333335,spk_5,"Octa,"
519,27.5655,27.605,spk_5,a lot of the popular single sign on solutions to
520,27.605166666666666,27.647816666666667,spk_5,"make it very easy to manage in large enterprises,"
521,27.65565,27.67615,spk_5,um students.
522,27.68065,27.732483333333334,spk_5,"So for students, uh we've done some very unique things as well,"
523,27.73265,27.755316666666666,spk_5,especially for K through 12.
524,27.755483333333334,27.808333333333334,spk_5,"As Marco mentioned, we're, we're doing a lot there to try to help them."
525,27.811983333333334,27.873666666666665,spk_5,We did a household level screening so that a parent can choose on behalf
526,27.873833333333334,27.929666666666666,spk_5,of the younger Children or get permission for their olden Children to screen.
527,27.934333333333335,27.971983333333334,spk_5,And this helps uh distribute that workload and
528,27.97215,28.00765,spk_5,make sure that there's compliance around there.
529,28.013333333333332,28.042816666666667,spk_5,Same thing we can bulk upload.
530,28.042983333333332,28.10165,spk_5,So a lot of schools that we work with locally uh are managed there.
531,28.11165,28.143833333333333,spk_5,"So what I'm gonna do now is just gonna give you a,"
532,28.144,28.24965,spk_5,a quick walkthrough of a couple of examples of how the screening process works.
533,28.253,28.32881666666667,spk_5,"Um So that, as I mentioned, you can see there's a question of response and context."
534,28.33515,28.364316666666667,spk_5,"So in this one, in the 1st 14 days,"
535,28.364483333333332,28.394983333333332,spk_5,have you been told by local government or public
536,28.39515,28.437833333333334,spk_5,health authority to isolate for any COVID related reason?
537,28.44065,28.455816666666667,spk_5,I'm gonna say no
538,28.46365,28.51615,spk_5,"during the last few days, if you had any of the following symptoms, again,"
539,28.51631666666667,28.532166666666665,spk_5,you can call out
540,28.535833333333333,28.563983333333333,spk_5,and give you additional contact just to
541,28.56415,28.591833333333334,spk_5,make sure people are interpreting correctly.
542,28.592,28.596833333333333,spk_5,Again.
543,28.596983333333334,28.644816666666667,spk_5,"I'll say no daily temperature checks are required when you took,"
544,28.644983333333332,28.678816666666666,spk_5,your temperature was at 100.4 or higher.
545,28.678983333333335,28.6945,spk_5,"I will say no,"
546,28.695833333333333,28.750833333333333,spk_5,we added a confirmation stuff to help to uh reduce
547,28.751,28.807166666666667,spk_5,the false screenings and in cases that would be created
548,28.813983333333333,28.868483333333334,spk_5,"once submitted. What happens is we create a QR code,"
549,28.873166666666666,28.93915,spk_5,this QR code is valid for 18 hours and it can be configured by
550,28.939316666666667,29.013,spk_5,12 or eight from this point that covers kind of that screening process.
551,29.013816666666667,29.088333333333335,spk_5,And what of our clients do now is they move on to presence. How do I track who's on site
552,29.090166666666665,29.118316666666665,spk_5,and make sure they're eligible to come into
553,29.118483333333334,29.15765,spk_5,their building based on that screening compliance.
554,29.160316666666667,29.204333333333334,spk_5,"We do that in one of four ways for large organizations,"
555,29.2045,29.253,spk_5,"we integrate with key card systems, access control."
556,29.267,29.3545,spk_5,"Um for a lot of our clients, what they're starting to do is we enable geo fencing."
557,29.354666666666667,29.383666666666667,spk_5,"So if you're not familiar with geo fencing,"
558,29.385666666666665,29.433333333333334,spk_5,you can put a radius around a location of a building.
559,29.435833333333335,29.486333333333334,spk_5,"And if you're using our mobile apps, when you enter that vicinity,"
560,29.486483333333332,29.51215,spk_5,it will automatically check you in.
561,29.512316666666667,29.545833333333334,spk_5,"And when you leave, it will automatically check you out."
562,29.54765,29.59,spk_5,So then we logged that someone was on site
563,29.592666666666666,29.636166666666668,spk_5,"and if they didn't happen to screen it all,"
564,29.636333333333333,29.674316666666666,spk_5,uh alert administrator that said that an individual
565,29.674483333333335,29.701316666666667,spk_5,is on site and they did not screen
566,29.708833333333335,29.764316666666666,spk_5,additionally tied into that. We allow capacity tracking.
567,29.767,29.82665,spk_5,"So that you can say if your office normally holds 100 people,"
568,29.826816666666666,29.85315,spk_5,but you want to limit it to 50
569,29.8565,29.87848333333333,spk_5,"is they check in,"
570,29.87865,29.94715,spk_5,you can get the account and send alerts and thresholds uh to an administrator.
571,29.954166666666666,30.009166666666665,spk_5,Um So that's the second way that is more of a self-service way.
572,30.009333333333334,30.061816666666665,spk_5,Uh If you don't have a gatekeeper on site to check people in.
573,30.07065,30.13115,spk_5,Um Another way that we do it is we have a built in scanner
574,30.15,30.16815,spk_5,in the scanner.
575,30.169166666666666,30.209,spk_5,What this allows is we have some higher
576,30.20916666666667,30.2565,spk_5,"education clients and some people with multiple buildings,"
577,30.259983333333334,30.28115,spk_5,they'll start the scanner
578,30.2835,30.34115,spk_5,and they'll leave it running on an ipad or an Android tablet.
579,30.348,30.4105,spk_5,"And then what happens is that somebody can uh when they walk in,"
580,30.410666666666668,30.471166666666665,spk_5,they have their badge i in the morning and they go into the building
581,30.476483333333334,30.495833333333334,spk_5,and it's self
582,30.498166666666666,30.555983333333334,spk_5,"service, they would just hold it up and it would automatically check them in."
583,30.55765,30.58465,spk_5,So this is another way that we can
584,30.584816666666665,30.63065,spk_5,confirm that someone has gone through that compliance process
585,30.633333333333333,30.672816666666666,spk_5,as well as been checked in on location.
586,30.681833333333334,30.707316666666667,spk_5,In the fourth way that we have
587,30.712316666666666,30.795833333333334,spk_5,uh is around if someone wants a secondary temperature check or screening on site
588,30.79765,30.844666666666665,spk_5,as well as if there's uh on-site gatekeeper.
589,30.848666666666666,30.904666666666667,spk_5,And what we do here is we allow uh what we call a roll call feature.
590,30.904833333333332,30.952333333333332,spk_5,"So you can see that people screen before they come to site,"
591,30.957483333333332,30.986983333333335,spk_5,"you could do a secondary temperature check,"
592,30.98715,31.048166666666667,spk_5,mark them on site fell if they have a temperature or simply mark them present.
593,31.04965,31.098666666666666,spk_5,"Additionally, if someone doesn't have access to technology,"
594,31.100666666666665,31.144,spk_5,you can screen on their behalf as they come in
595,31.154333333333334,31.192,spk_5,and then be able to answer those questions.
596,31.196,31.232,spk_5,"So this will give you that ability to,"
597,31.232166666666668,31.284166666666668,spk_5,to check people in do the secondary temperature checks
598,31.287666666666667,31.349316666666667,spk_5,and make sure that everybody's following the process as they enter the building.
599,31.359483333333333,31.417166666666667,spk_5,Um The next thing I'll do is I'll just go through a failed scenario so I can show you
600,31.417333333333332,31.457483333333332,spk_5,the hr side of this when it comes to case
601,31.45765,31.48915,spk_5,management and some of the tools we built there.
602,31.494666666666667,31.5445,spk_5,"So in this case, I'm gonna say yes, I've been told to isolate"
603,31.559483333333333,31.615983333333332,spk_5,and you can see a branch of questions here. Have I completed the isolation period?
604,31.61615,31.631833333333333,spk_5,I'm gonna say no.
605,31.636816666666668,31.680816666666665,spk_5,What was the specific reason I was told to isolate?
606,31.680983333333334,31.716483333333333,spk_5,I'm gonna say that was confirmed or presumed case
607,31.71865,31.74065,spk_5,"again when I submit,"
608,31.74266666666667,31.77215,spk_5,I get that custom message that was in the
609,31.772316666666665,31.827833333333334,spk_5,uh question builder please don't enter the building today.
610,31.828,31.881833333333333,spk_5,"Stay home, isolate, someone will be in contact with you."
611,31.89131666666667,31.93915,spk_5,What happens on the back end is that um
612,31.948666666666668,31.96815,spk_5,we have a case
613,31.97065,31.990983333333332,spk_5,that is automatically created.
614,31.99115,32.03881666666667,spk_5,So whoever is at hr or similar role will be
615,32.038983333333334,32.083666666666666,spk_5,automatically notified that a new case has been created.
616,32.092,32.12533333333333,spk_5,And we built this as a tracking tool
617,32.127833333333335,32.1855,spk_5,so that you can do things uh like the first thing is is you
618,32.1925,32.259166666666665,spk_5,um look at the screening questions to see where they fell to know.
619,32.25933333333333,32.29416666666667,spk_5,Is this something that we have to take COVID
620,32.294333333333334,32.33515,spk_5,"protocol or is it something I need more information,"
621,32.335316666666664,32.38098333333333,spk_5,be able to uh make decisions on how we proceed.
622,32.38531666666667,32.45283333333333,spk_5,"And if I determine there's enough information here, I can make it active."
623,32.461333333333336,32.50866666666667,spk_5,"Uh at this point, I could set up a follow up reminder."
624,32.509,32.57481666666666,spk_5,"So if someone's gonna be in quarantine for 10 days, 14 days, I can track those dates"
625,32.57848333333333,32.61448333333333,spk_5,as you start to get into larger environments.
626,32.614666666666665,32.68216666666667,spk_5,"In more cases, it helps you prioritize which ones to follow up with."
627,32.684333333333335,32.74666666666667,spk_5,"As you talk to an individual, you can add notes. So you have a complete audit log"
628,32.75266666666667,32.8105,spk_5,"uh documents, any documents you want to attach to the file."
629,32.81066666666667,32.865,spk_5,"If someone says uh they were recovered, they tested negative."
630,32.86516666666667,32.93115,spk_5,"You could ask for a doctor's note or whatever your process for compliance is,"
631,32.93383333333333,32.959983333333334,spk_5,attach it to the file
632,32.96165,32.99498333333333,spk_5,and you can change your sets to close so
633,32.99515,33.044983333333334,spk_5,they can start going through that um scanning process.
634,33.04515,33.053,spk_5,Again.
635,33.05965,33.11565,spk_5,"Additionally, we have contacts. If someone did um"
636,33.12116666666667,33.17698333333333,spk_5,"uh get positive, you could use our presence management tool,"
637,33.177166666666665,33.211,spk_5,you could look at people that were potentially in the
638,33.211166666666664,33.246833333333335,spk_5,building with them at the same time or the area
639,33.25233333333333,33.280166666666666,spk_5,and you could add contacts.
640,33.280316666666664,33.341483333333336,spk_5,So this is the way to start then tracking people that are related to this case.
641,33.34331666666667,33.37615,spk_5,"And if you find that there's enough information,"
642,33.37631666666667,33.40748333333333,spk_5,you could actually create a case from this
643,33.41223333333333,33.4764,spk_5,from a school level. Um We have house without household level screening.
644,33.47656666666666,33.53341666666667,spk_5,"If anyone fails in the house, we automatically add those contacts"
645,33.53625,33.558416666666666,spk_5,um for everybody.
646,33.56075,33.60725,spk_5,Um So that it becomes an easier process.
647,33.60875,33.64073333333333,spk_5,So this gives the hr a tool to be able to
648,33.6409,33.6954,spk_5,manage that uh process of when to bring people back safely.
649,33.70965,33.7375,spk_5,"A couple of other things. Additionally,"
650,33.73931666666667,33.764316666666666,spk_5,uh visitor management.
651,33.76716666666667,33.8125,spk_5,"Uh since we talk about compliance in all areas,"
652,33.812666666666665,33.876,spk_5,"we thought it was important to build a tool for, to track visitors as well."
653,33.87916666666667,33.92065,spk_5,"And you can track visitors in one of two ways,"
654,33.920833333333334,33.952333333333335,spk_5,you can preauthorize them to come on site.
655,33.9525,34.00615,spk_5,"So you can catch their contact information when they're coming in,"
656,34.00633333333333,34.02615,spk_5,who they're there to see.
657,34.029333333333334,34.07533333333333,spk_5,"They would get a text message, answer your questions"
658,34.07783333333333,34.094,spk_5,and show up in the visit
659,34.095733333333335,34.13471666666667,spk_5,log to be able to check them in and check them out.
660,34.13888333333333,34.18021666666667,spk_5,What a lot of our clients do as well is we
661,34.1804,34.2384,spk_5,"give the ability to print a sign based on a location,"
662,34.23855,34.26091666666667,spk_5,say we screen for COVID.
663,34.26508333333334,34.28625,spk_5,"It is a very self-service,"
664,34.28658333333333,34.34141666666667,spk_5,easy process where someone would hold their phone up their camera.
665,34.345416666666665,34.37188333333334,spk_5,It would take them to a link to be able to
666,34.37206666666667,34.4259,spk_5,answer those questions and then be able to check them in.
667,34.42791666666667,34.480066666666666,spk_5,And then you have a complete visitor log uh available to you
668,34.49333333333333,34.4935,spk_5,a
669,34.49531666666667,34.534333333333336,spk_5,"couple of things when it comes to data that's available,"
670,34.5413,34.6045,spk_5,uh all activity log. So this is available to search to be able to
671,34.61065,34.631816666666666,spk_5,export as well.
672,34.63196666666666,34.6765,spk_5,So you have a complete history of who was on
673,34.67666666666667,34.717333333333336,spk_5,site where they passed when they entered the building.
674,34.7175,34.75665,spk_5,And how did they enter the building? Was it manual check in?
675,34.75933333333333,34.77166666666667,spk_5,Did they use a kiosk
676,34.77396666666667,34.837316666666666,spk_5,scanner? Uh Did they go through the key card? Any of those options?
677,34.8375,34.88165,spk_5,Geo fencing is tracked and the data is available to you.
678,34.88713333333333,34.9028,spk_5,"Uh Additionally,"
679,34.90298333333333,34.96783333333333,spk_5,"all the screening data for compliance purposes to be able to store and keep,"
680,34.968,35.00781666666666,spk_5,I believe the time frame right now is at least a year.
681,35.01433333333333,35.08615,spk_5,Um You'd be able to search through and all types of users and all the data
682,35.08631666666667,35.14098333333333,spk_5,"and be able to export this if you had to provide it to a third party,"
683,35.143816666666666,35.14398333333333,spk_5,a
684,35.148316666666666,35.179833333333335,spk_5,couple of dashboards view as well
685,35.189,35.22881666666667,spk_5,that you have uh an executive dashboard.
686,35.22898333333333,35.29548333333334,spk_5,So you could see your cases and ongoing your participation rate of how
687,35.29565,35.36215,spk_5,many people are going through the screening process and broken out by location.
688,35.37133333333333,35.39965,spk_5,"Additionally, when I mentioned that manager role."
689,35.399816666666666,35.439166666666665,spk_5,"If you wanted to distribute some of that workload,"
690,35.45,35.458333333333336,spk_5,"you'd be,"
691,35.45933333333333,35.51648333333333,spk_5,they'd be able to have a view to make sure the people that they're responsible
692,35.522983333333336,35.55631666666667,spk_5,"for are going through this process,"
693,35.55665,35.59565,spk_5,but they don't have access to sensitive information.
694,35.59898333333334,35.65715,spk_5,"So they can see who has gone through the process, who's in the building."
695,35.659666666666666,35.694316666666666,spk_5,"And if someone's in that they see that hasn't,"
696,35.69448333333333,35.73198333333333,spk_5,they can send them a reminder to the screen right here.
697,35.733333333333334,35.781,spk_5,So this helps capture all of that information around there.
698,35.788666666666664,35.84898333333334,spk_5,Um So that's a good overview. I just want to walk through those areas.
699,35.84915,35.867666666666665,spk_5,"As Marco said,"
700,35.86915,35.90765,spk_5,uh we have clients today across the us
701,35.90781666666667,35.94865,spk_5,"in every vertical from healthcare to education,"
702,35.948816666666666,35.98615,spk_5,"manufacturing, hospitality,"
703,35.989,36.010983333333336,spk_5,uh financial.
704,36.01383333333333,36.09015,spk_5,"Um We've done now over as of today, over 750,000 screenings, a"
705,36.091833333333334,36.135,spk_5,lot of volume and a lot of learning has gone into this and
706,36.13516666666666,36.205333333333336,spk_5,we've taken that feedback uh from our clients and incorporated into the product.
707,36.21165,36.26198333333333,spk_5,So that's uh uh overview there of the product.
708,36.26416666666667,36.30365,spk_5,So I will turn it over to the team here.
709,36.30381666666667,36.355666666666664,spk_5,"If they have any questions or they want to go through anything specific,"
710,36.35583333333334,36.379333333333335,spk_5,I'd be happy to answer those
711,36.403816666666664,36.41615,spk_0,"Erica,"
712,36.42431666666667,36.45483333333333,spk_1,"you know, I have questions."
713,36.473816666666664,36.538833333333336,spk_1,"So my number one question is, is this Hipaa compliant?"
714,36.55133333333333,36.63681666666667,spk_5,So this process when it comes to compliance around the data screening and COVID
715,36.63883333333333,36.7145,spk_5,"falls under the AD A EOC uh guidelines, our data is hosted in a hi"
716,36.71666666666667,36.779666666666664,spk_5,"a compliant facility. So all the data is encrypted, encrypted at rest."
717,36.781166666666664,36.83265,spk_5,"As far as an employer is concerned, it's ad a compliant."
718,36.832816666666666,36.879666666666665,spk_5,"You're allowed to ask the questions around,"
719,36.88315,36.94683333333333,spk_5,"you know, the flu influenza. Um, anything that's uh,"
720,36.9505,37.00966666666667,spk_5,"like COVID related, you're allowed to do that without being H"
721,37.01198333333333,37.03366666666667,spk_5,A compliant as an employer.
722,37.064,37.14565,spk_1,Ok. I get that. But who has access then to the info?
723,37.145833333333336,37.217333333333336,spk_1,Can you lock out access to certain people because I guess that's
724,37.221666666666664,37.22465,spk_1,the biggest
725,37.22781666666667,37.23766666666667,spk_5,concern.
726,37.24381666666667,37.28,spk_5,"Sure, especially in the case management, right?"
727,37.280166666666666,37.318983333333335,spk_5,"So from an hr perspective, you need a separate me"
728,37.326233333333334,37.3969,spk_5,file and a personnel file and that case management has that type of data in there.
729,37.39875,37.453916666666665,spk_5,"And that's early on when I was going through the demo, talked about roles."
730,37.45408333333334,37.509566666666665,spk_5,So you're in complete control as an organization to be able to
731,37.50973333333334,37.55291666666667,spk_5,"say who has that role to access the case level data,"
732,37.55308333333333,37.58056666666667,spk_5,which is typically only hr
733,37.586083333333335,37.625566666666664,spk_5,"um and you can set up those role and permission,"
734,37.62606666666667,37.6714,spk_5,it's secured and authenticated and it's control
735,37.67156666666666,37.703916666666665,spk_5,"of the organizations to make those decisions,"
736,37.70408333333334,37.723083333333335,spk_5,"who, who has access to it."
737,37.747166666666665,37.84948333333333,spk_1,"Ok, then um with the changing restrictions with the federal government and then"
738,37.852983333333334,37.89216666666667,spk_1,"we, we think, and the state government"
739,37.90298333333333,37.93866666666667,spk_1,"does the software update for that,"
740,37.95265,38.01081666666666,spk_5,what we've done and we try to make it very self service and flexible.
741,38.010983333333336,38.05765,spk_5,That's why we built a question builder and a lot of options
742,38.06131666666667,38.114983333333335,spk_5,"because every state, um sometimes every local,"
743,38.11515,38.144983333333336,spk_5,even a county has different guidelines or
744,38.14515,38.19498333333333,spk_5,recommendations or orders or emergency rules.
745,38.196,38.25966666666667,spk_5,So we built it very flexible so organizations can go on themselves.
746,38.25983333333333,38.31,spk_5,"For example, just I think last week, there was another question"
747,38.312666666666665,38.34981666666667,spk_5,that was recommended for schools to ask.
748,38.35,38.38766666666667,spk_5,"So all the schools could go in, change it themselves."
749,38.38783333333333,38.42798333333333,spk_5,And instantly those are the questions that are being
750,38.42815,38.46,spk_5,asked to screen the people coming in the building.
751,38.464816666666664,38.47315,spk_5,Um
752,38.47715,38.53165,spk_5,"So over time, we've made this is as flexible, simple and self"
753,38.53333333333333,38.59733333333333,spk_5,service as possible to get those accommodate those changes that happen.
754,38.61465,38.64965,spk_1,How small of a business do you work with?
755,38.66565,38.722833333333334,spk_5,"We have clients that are five users all the way up to, you know,"
756,38.72298333333333,38.76266666666667,spk_5,5000 users and everywhere in between.
757,38.767833333333336,38.84583333333333,spk_5,"Um So it's, it's, it's meant for large organizations when it comes to integrations,"
758,38.846,38.872166666666665,spk_5,security and compliance.
759,38.87233333333333,38.90315,spk_5,"But for small businesses, we,"
760,38.90331666666667,38.944316666666666,spk_5,we have clients that we've never talked to that signed up for our
761,38.94448333333333,38.99865,spk_5,service configure themselves and launch and started
762,38.99881666666667,39.034,spk_5,"screening their employees and you know,"
763,39.03483333333333,39.05665,spk_5,start to follow guidelines.
764,39.085816666666666,39.168166666666664,spk_1,"So with this information, then what's the next step? You have all this information,"
765,39.174483333333335,39.205666666666666,spk_1,it can print out reports.
766,39.213166666666666,39.22748333333333,spk_1,What
767,39.232483333333334,39.280166666666666,spk_1,"can you tell people to go get tested? What,"
768,39.284333333333336,39.357483333333334,spk_1,what happens next after you get import all this information?
769,39.36833333333333,39.375,spk_5,Sure.
770,39.375166666666665,39.382983333333335,spk_5,"So you know,"
771,39.38315,39.422666666666665,spk_5,screening is a good way to remind people
772,39.42283333333334,39.46915,spk_5,of reasons they maybe should quarantine or stay home
773,39.472166666666666,39.551,spk_5,when they fail those questions. And hr then starts to manage that process.
774,39.55315,39.57848333333333,spk_5,"That's where we built that,"
775,39.57865,39.63333333333333,spk_5,that tool for hr to be able to log and track that data and go.
776,39.63483333333333,39.69233333333333,spk_5,So the first thing that happens is hr is alerted when someone goes through that
777,39.6925,39.77916666666667,spk_5,process and hr person or whoever that role is designated would get an alert that says
778,39.78131666666667,39.8145,spk_5,an individual has failed a screening.
779,39.81465,39.851333333333336,spk_5,You would then go in and look at our case management
780,39.86091666666667,39.90291666666667,spk_5,and start tracking data and sending reminders.
781,39.90506666666667,39.96306666666667,spk_5,"So for example, if they had to be quarantined for 10 days,"
782,39.96458333333333,40.01558333333333,spk_5,you could set that follow up for 10 days and add notes.
783,40.01575,40.09323333333333,spk_5,"So when that time expires, you have prioritized cases in your view and our tool."
784,40.0934,40.157583333333335,spk_5,"So an hr professional then could say, OK, I'm going to reach out to this individual,"
785,40.15775,40.252583333333334,spk_5,get an update and see if it's OK for them to go to come back into work or back on site.
786,40.25275,40.28625,spk_5,And I could close that case so that they
787,40.28641666666667,40.33558333333333,spk_5,can then start going through the screening process again.
788,40.34048333333333,40.38215,spk_5,Um So that's that workflow management tool.
789,40.382983333333335,40.422333333333334,spk_5,"Um We have clients that have, you know,"
790,40.4225,40.525166666666664,spk_5,um thousands of employees that are managing 50 100 150 cases at a given time.
791,40.525333333333336,40.5475,spk_5,"That doesn't mean they're all COVID,"
792,40.54931666666667,40.572833333333335,spk_5,but there could be other reasons they're
793,40.57298333333333,40.617066666666666,spk_5,in quarantine based on guidelines and restrictions.
794,40.621066666666664,40.681416666666664,spk_5,"So we try to make that process very easy to manage and keep up with volume,"
795,40.681583333333336,40.739066666666666,spk_5,especially when we have flu seasons and COVID ramping up.
796,40.741416666666666,40.78958333333333,spk_5,Um getting around hr the tools to be able to manage
797,40.78975,40.84575,spk_5,that process is something that we've tried to make very simple.
798,40.858333333333334,40.90866666666667,spk_1,"I guess my follow up question is so you have this information,"
799,40.91016666666667,40.99065,spk_1,can any government entity or anything ask for this information?
800,40.99531666666667,41.01181666666667,spk_1,And do you
801,41.018,41.103316666666665,spk_1,"have reports that go to them? I mean, what, what happens after all of this?"
802,41.10916666666667,41.173316666666665,spk_5,"So as you're matching all this, I think the, I think that the time frame is a year,"
803,41.17348333333333,41.219316666666664,spk_5,you're supposed to retain this data as part of compliance.
804,41.2225,41.277483333333336,spk_5,Um And any of the data that is exportable out of our system.
805,41.27765,41.32233333333333,spk_5,So if you're uh coordinating with the Public Health Authority
806,41.3225,41.37415,spk_5,or any kind of government body that is requesting the information
807,41.37748333333333,41.442,spk_5,"that you're required to give to, you can export that data and share it with them."
808,41.443,41.47365,spk_5,"So you have all the data electronically,"
809,41.473816666666664,41.53665,spk_5,"it's all available and secured and if you need to, you can share it with them."
810,41.549816666666665,41.56048333333333,spk_1,OK.
811,41.566833333333335,41.610483333333335,spk_1,"Uh One final question, believe it or not."
812,41.62315,41.628816666666665,spk_1,Uh
813,41.65866666666667,41.69448333333333,spk_1,"uh Do you have, do you,"
814,41.70033333333333,41.76048333333333,spk_1,"is the software able to put in disclaimers like,"
815,41.763,41.80566666666667,spk_1,"you know, because employees are very reluctant,"
816,41.80866666666667,41.87031666666667,spk_1,I found out to divulge any type of information.
817,41.877316666666665,41.88766666666667,spk_1,Um
818,41.89233333333333,41.97898333333333,spk_1,Is there a legal disclaimer in there or any type of disclaimer for the employee?
819,42.000166666666665,42.03516666666667,spk_5,"Actually there is and that's why, you know,"
820,42.035333333333334,42.06981666666667,spk_5,we went beyond just screening questions.
821,42.07331666666666,42.15731666666667,spk_5,"Um It could be visitors around compliance and disclosures or agreement of terms,"
822,42.15748333333333,42.1755,spk_5,anything like that.
823,42.177483333333335,42.21131666666667,spk_5,Those are a type of question you can ask.
824,42.211483333333334,42.24515,spk_5,We have a type of questions that's called agreement.
825,42.24865,42.302483333333335,spk_5,"So you can put some kind of disclaimer that says, here's what we're,"
826,42.30265,42.3214,spk_5,here's our policy.
827,42.32156666666667,42.37206666666667,spk_5,You have to be truthful. It's important we're trying to work together
828,42.37506666666667,42.41225,spk_5,to keep everybody safe in our environment.
829,42.41406666666666,42.45106666666667,spk_5,"They have to agree to that before they can go farther,"
830,42.451233333333334,42.503416666666666,spk_5,to be able to get that badge to enter a workplace.
831,42.50358333333333,42.53906666666666,spk_5,So those are all choices organizations that have.
832,42.539233333333335,42.58456666666667,spk_5,And that's why we made that question though. They're very flexible
833,42.58625,42.622733333333336,spk_5,to be able to go through that process.
834,42.642,42.674816666666665,spk_1,OK. That's it. That's all I got.
835,42.68581666666667,42.705,spk_5,"Those are good questions,"
836,42.717166666666664,42.72966666666667,spk_5,please.
837,42.73965,42.74881666666667,spk_2,Yes.
838,42.751666666666665,42.79633333333334,spk_2,"Um Scott, it looks like you, you,"
839,42.80798333333333,42.837666666666664,spk_2,it might help if I had the mic. Uh
840,42.86366666666667,42.88131666666666,spk_2,"it looks like you,"
841,42.881483333333335,42.95281666666666,spk_2,you built the system to really try to um counteract
842,42.952983333333336,43.0135,spk_2,"those false uh sets of uh cases that would,"
843,43.013666666666666,43.028483333333334,spk_2,would come in.
844,43.03281666666667,43.0935,spk_2,"But as we all know, human humans working on a system, right?"
845,43.09733333333333,43.12348333333333,spk_2,"And so if, if,"
846,43.125166666666665,43.1975,spk_2,"cause I, I had, I had this case with checking in with an employee where, you know,"
847,43.19981666666666,43.25983333333333,spk_2,this stuff becomes wrote and started messing up the system.
848,43.26266666666667,43.36565,spk_2,"Is there a way, uh, after the submission piece where on the case management side,"
849,43.36716666666667,43.43933333333333,spk_2,either through roll call or the case management specific that you can override.
850,43.4395,43.49216666666667,spk_2,"You know, I'm one of these people who loves clean data on my dashboard."
851,43.49783333333333,43.55348333333333,spk_2,"And so is there something where, you know, they just totally,"
852,43.55365,43.57815,spk_2,they totally screwed it up
853,43.57983333333333,43.63548333333333,spk_2,and you can go do an override for what really happened.
854,43.643166666666666,43.6595,spk_5,Absolutely.
855,43.659666666666666,43.66948333333333,spk_5,"And, and,"
856,43.66965,43.73181666666667,spk_5,and those are good questions because you obviously have gone through
857,43.73198333333333,43.769816666666664,spk_5,this and seen a lot of these use cases come up.
858,43.77183333333333,43.795316666666665,spk_5,"We have two things, right."
859,43.79815,43.84381666666667,spk_5,So the first thing is I can
860,43.84965,43.929833333333335,spk_5,change the status of a case to close invalid so that I know this wasn't an actual case.
861,43.93265,44.031983333333336,spk_5,And um early on we gave organizations uh choices and what they could do.
862,44.035,44.07266666666667,spk_5,Um we also have the ability
863,44.07566666666666,44.11615,spk_5,uh to be able to um
864,44.13816666666666,44.19981666666666,spk_5,"give the option to rescreening. So there could be a failed uh case,"
865,44.20183333333333,44.24048333333333,spk_5,but you can allow somebody to rescreen
866,44.2425,44.279833333333336,spk_5,and then uh go through that process again.
867,44.284,44.32748333333333,spk_5,Um So that's the choice of an organizations early on.
868,44.32765,44.39398333333333,spk_5,Some organizations were doing that because they were getting a lot of false cases.
869,44.39415,44.441316666666665,spk_5,Um So they would do this especially in summer athletics um
870,44.44148333333333,44.49283333333333,spk_5,when they had all older students going through this process.
871,44.493,44.51915,spk_5,So between the ability to change it
872,44.51931666666667,44.57666666666667,spk_5,to an invalid case and those organizational settings
873,44.57933333333333,44.63275,spk_5,and also that confirmation of your answers.
874,44.63291666666667,44.65775,spk_5,"So instead of just hitting no,"
875,44.657916666666665,44.72075,spk_5,no and then submit and then realize maybe they answered the question wrong.
876,44.72573333333333,44.752916666666664,spk_5,We wanted to make sure that we gave people a
877,44.753083333333336,44.80275,spk_5,verification to say you're going to fail the screening.
878,44.803916666666666,44.85973333333333,spk_5,"Is this true? Are, are your answers correct? Submit?"
879,44.8629,44.90208333333333,spk_5,Um So we've been a couple of areas in your
880,44.90225,44.95073333333333,spk_5,right that we've tried to prevent these false cases.
881,44.9509,45.02425,spk_5,"Being created because as hr is, I'm sure you're aware gets overloaded,"
882,45.02441666666667,45.09673333333333,spk_5,especially at a university with a lot of students uh going through this process.
883,45.122166666666665,45.13715,spk_0,"Yes, thank you."
884,45.16283333333333,45.18998333333333,spk_0,Awesome. Thank you.
885,45.197,45.28333333333333,spk_0,"Um I have just a couple of uh an observation and questions, I guess."
886,45.28715,45.4015,spk_0,Um I think a uh uh this is something that can obviously help protect
887,45.40365,45.42765,spk_0,uh your business
888,45.430166666666665,45.47715,spk_0,"um to show that you're doing your due diligence, you know,"
889,45.47731666666667,45.54465,spk_0,"to protect your employees and the community, um your customers."
890,45.54633333333334,45.608666666666664,spk_0,Um You've got an awesome tracking system
891,45.61098333333333,45.6515,spk_0,that can show um
892,45.653483333333334,45.71165,spk_0,that you are following all of the guidelines and the protocols.
893,45.711816666666664,45.7875,spk_0,"Um One of the things last week, at the end of last week, the Michigan Chamber I know,"
894,45.78766666666667,45.81115,spk_0,put something out
895,45.81316666666667,45.89398333333333,spk_0,"that recommended that all of our businesses go back and review their PR P plan,"
896,45.89815,45.9545,spk_0,their preparedness and response plan in light of
897,45.9595,46.01866666666667,spk_0,um some new things that have come out from
898,46.0215,46.031,spk_0,"OSHA, my"
899,46.03483333333333,46.04448333333333,spk_0,"OSHA,"
900,46.047983333333335,46.125166666666665,spk_0,"um and uh Michigan, you know, Department of Health and Human Services."
901,46.12831666666667,46.19015,spk_0,Um So that's something we're actually gonna be putting out some information
902,46.19031666666667,46.25248333333333,spk_0,"today to our members um recommending that they go back and,"
903,46.25265,46.29898333333333,spk_0,and review that PR P plan.
904,46.30331666666667,46.376666666666665,spk_0,"Um I know we've all heard, you know, they are starting to find"
905,46.38265,46.394983333333336,spk_0,um
906,46.40083333333333,46.43131666666667,spk_0,"businesses, you know, for non"
907,46.43383333333333,46.454166666666666,spk_0,compliance. So
908,46.45681666666667,46.463166666666666,spk_0,"it,"
909,46.46333333333333,46.56283333333333,spk_0,it's more important than ever that uh we're able that our businesses are able to show
910,46.56531666666667,46.63981666666667,spk_0,um and prove that they are doing um their due diligence.
911,46.64398333333333,46.655,spk_0,"Um,"
912,46.660983333333334,46.725,spk_0,"my question was in the event, then that's a"
913,46.73866666666667,46.76316666666666,spk_0,next step.
914,46.76598333333333,46.82516666666667,spk_0,"Um, in the event that someone fails, right?"
915,46.82881666666667,46.87048333333333,spk_0,"Uh, they have a temperature, they can't come in,"
916,46.881816666666666,46.938833333333335,spk_0,"can that trigger or can you set it up to trigger,"
917,46.939,47.00365,spk_0,then things that need to happen in your workplace.
918,47.010333333333335,47.064816666666665,spk_0,"Um, for example, cleaning,"
919,47.0675,47.0805,spk_0,"you know,"
920,47.087833333333336,47.20281666666666,spk_0,"in a situation where you share tools, um, or share desk space or whatever, where"
921,47.210483333333336,47.2475,spk_0,"you get alert, you know, you're alerted."
922,47.25116666666667,47.330333333333336,spk_0,"Um, and a whole process would follow on what you need to do internally,"
923,47.333666666666666,47.346666666666664,spk_0,"um,"
924,47.351,47.40265,spk_0,"as well to protect, you know, everyone else who's there."
925,47.42015,47.46783333333333,spk_5,"It's a good question and, and now you're looking at our road map, right?"
926,47.468,47.51115,spk_5,"So you, you can predict the future of what we're doing here. So it's,"
927,47.515483333333336,47.589816666666664,spk_5,"it's, we're starting to put things in place where you can have default checklist,"
928,47.589983333333336,47.5975,spk_5,right?
929,47.60265,47.68933333333333,spk_5,"And we look at it as there's, you know, a possible probable and confirmed cases."
930,47.6895,47.73181666666667,spk_5,"So when someone fails the screening, it doesn't mean it's COVID,"
931,47.73383333333334,47.76648333333333,spk_5,"but it does mean as an organization,"
932,47.766666666666666,47.82715,spk_5,"we have to start finding more information to decide, you know,"
933,47.82731666666667,47.87983333333333,spk_5,do we have to isolate more people than what protocol?
934,47.88,47.902483333333336,spk_5,When do we interact that protocol?
935,47.9044,47.94558333333333,spk_5,And when we do what is our default checklist?
936,47.94606666666667,48.0129,spk_5,So one of our upcoming releases of enhancements to our case management tool
937,48.01806666666667,48.04756666666667,spk_5,is gonna have default checklist
938,48.04925,48.123416666666664,spk_5,that you can create to say here's our protocol for this type of thing.
939,48.125233333333334,48.165416666666665,spk_5,And then it gives everybody that reminder to go through.
940,48.16558333333333,48.2044,spk_5,So those are things we're absolutely working for.
941,48.21065,48.24515,spk_5,"Um, as you can see, and hopefully,"
942,48.24531666666667,48.28248333333333,spk_5,you can see when I go through this demo is with
943,48.28265,48.33866666666667,spk_5,"all the usage we've had and all this ever changing situation,"
944,48.34115,48.40215,spk_5,we've tried to help our clients adapt and add very flexible features
945,48.402316666666664,48.43965,spk_5,in there and that's a request that's starting to come up.
946,48.439816666666665,48.48466666666667,spk_5,So that's something we're taking very seriously to put into our product.
947,48.509166666666665,48.538833333333336,spk_0,Awesome. Thank you.
948,48.539,48.5395,spk_0,"I,"
949,48.53965,48.576166666666666,spk_0,I could see where that would be something that
950,48.57633333333333,48.64398333333333,spk_0,"would be extremely helpful um for employers and businesses,"
951,48.64415,48.64548333333333,spk_0,you know?
952,48.64565,48.69915,spk_0,"Ok. Now what, what do I have to do here"
953,48.70365,48.739333333333335,spk_0,"um, to make sure I'm protecting everyone."