Upload folder using huggingface_hub

.devcontainer/devcontainer.json

@@ -0,0 +1,33 @@
+{
+  "name": "Python 3",
+  // Or use a Dockerfile or Docker Compose file. More info: https://containers.dev/guide/dockerfile
+  "image": "mcr.microsoft.com/devcontainers/python:1-3.11-bullseye",
+  "customizations": {
+    "codespaces": {
+      "openFiles": [
+        "README.md",
+        "resume.py"
+      ]
+    },
+    "vscode": {
+      "settings": {},
+      "extensions": [
+        "ms-python.python",
+        "ms-python.vscode-pylance"
+      ]
+    }
+  },
+  "updateContentCommand": "[ -f packages.txt ] && sudo apt update && sudo apt upgrade -y && sudo xargs apt install -y <packages.txt; [ -f requirements.txt ] && pip3 install --user -r requirements.txt; pip3 install --user streamlit; echo '✅ Packages installed and Requirements met'",
+  "postAttachCommand": {
+    "server": "streamlit run resume.py --server.enableCORS false --server.enableXsrfProtection false"
+  },
+  "portsAttributes": {
+    "8501": {
+      "label": "Application",
+      "onAutoForward": "openPreview"
+    }
+  },
+  "forwardPorts": [
+    8501
+  ]
+}

.gradio/certificate.pem

@@ -0,0 +1,31 @@
+-----BEGIN CERTIFICATE-----
+MIIFazCCA1OgAwIBAgIRAIIQz7DSQONZRGPgu2OCiwAwDQYJKoZIhvcNAQELBQAw
+TzELMAkGA1UEBhMCVVMxKTAnBgNVBAoTIEludGVybmV0IFNlY3VyaXR5IFJlc2Vh
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+emyPxgcYxn/eR44/KJ4EBs+lVDR3veyJm+kXQ99b21/+jh5Xos1AnX5iItreGCc=
+-----END CERTIFICATE-----

LICENSE

@@ -0,0 +1,201 @@
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README.md

@@ -1,12 +1,7 @@
 ---
-title: JC AI Assistant
-emoji: 🏆
-colorFrom: yellow
-colorTo: blue
+title: JC_AI_Assistant
+app_file: resume.py
 sdk: gradio
 sdk_version: 5.34.0
-app_file: app.py
-pinned: false
 ---
-
-Check out the configuration reference at https://huggingface.co/docs/hub/spaces-config-reference
+# jc

requirements.txt

@@ -0,0 +1,2 @@
+gradio
+requests

resume.py

@@ -0,0 +1,194 @@
+import gradio as gr
+import requests
+import os
+
+# === Config ===
+API_KEY = "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"
+MODEL = "deepseek/deepseek-r1:free"
+
+resume_text = """
+James is Dedicated technical support professional with a proven track record in troubleshooting and technical problem resolution across various platforms. Enthusiasm for driving customer experience enhancement through effective communication and proactive problem-solving is evident. Experience in working in a 24x7 environment, monitoring systems, and collaborating with teams aligns well with the commitment to ensuring seamless service delivery. A strong focus on understanding customer needs and implementing process improvements contributes to fostering trust and satisfaction.
+
+JAMES CHERIYAN
+Technical Support Specialist | IT Solutions | Customer Experience
++44  7442585688
+[email protected]
+Belfast, UK
+Dedicated technical support professional with a proven track record in troubleshooting and technical problem resolution across various platforms. Enthusiasm for driving customer experience enhancement through effective communication and proactive problem-solving is evident. Experience in working in a 24x7 environment, monitoring systems, and collaborating with teams aligns well with the commitment to ensuring seamless service delivery. A strong focus on understanding customer needs and implementing process improvements contributes to fostering trust and satisfaction.
+Technical Support Engineer
+Natterbox
+
+01/2025 - Present 
+
+Belfast, United Kingdom
+•
+Customer Contact & Experience
+NatWest Group
+
+03/2022 - Present 
+
+FirstSource Belfast, United Kingdom
+•
+Served as the first point of contact for online banking issues, troubleshooting and escalating technical problems via call and email.
+•
+Documented common issues and solutions to enhance internal knowledge resources.
+•
+Collaborated with IT teams to resolve technical issues, ensuring timely and effective solutions.
+•
+Assisted customers with digital banking services, ensuring smooth adoption and quick issue resolution.
+•
+Identified recurring technical challenges and proactively suggested process improvements.
+•
+Maintained detailed logs of customer interactions and issues for further analysis, contributing to enhanced service delivery.
+•
+Monitored multiple customer-facing banking systems to ensure seamless operation and alignment with business and customer needs.
+Customer Contact Associate - Technical Support
+Comcast Corp Xfinity
+
+07/2019 - 09/2021 
+
+Nuance Communications Bangalore
+•
+Provided technical support to end-users, resolving hardware, software, and connectivity issues via live chat, email and CRM.
+•
+Diagnosed and resolved critical system failures in a time-sensitive environment.
+•
+Monitored IT systems and networks, proactively identifying and resolving performance bottlenecks.
+•
+Managed system health and availability through regular audits and maintenance tasks.
+•
+Collaborated with cross-functional teams to ensure timely resolution of service disruptions.
+•
+Delivered remote technical support for Xfinity digital services, including internet, TV, and VoIP phone systems.
+•
+Designed and implemented process improvements, reducing downtime and enhancing efficiency.
+•
+Maintained accurate and up-to-date customer records in CRM.
+•
+Acted as a liaison between technical teams and non-technical users, ensuring mutual understanding.
+Technical Troubleshooting
+System Monitoring
+Problem Solving
+Collaboration
+Communication Skills
+Attention to Detail
+Process Optimization
+24x7 Environment
+Adaptability
+Telecoms Experience
+Quick Learning
+Networking Knowledge
+Decision Making
+Help Desk
+Active Listening
+User Feedback Analysis
+CRM Proficiency
+Knowledge Base Development
+VoIP
+Python
+IT Systems Proficiency
+SQL
+Technical support specialist
+Excels in software support services via multiple channels.
+Collaboration
+Skilled in collaborating with cross-functional teams to achieve organizational goals and drive effective solutions.
+Customer-focused problem solver
+Resolves complex issues while improving user experience.
+Effective communicator
+Exceptional communication skills, ensuring efficient issue resolution.
+Customer-centric approach
+Strong ability to analyze customer feedback and drive system improvements.
+MSc Computer Science
+Ulster University
+
+02/2022 - 09/2023 
+
+Belfast, UK
+BCA - Bachelor's in Computer Application
+Kannur University
+
+06/2011 - 06/2014 
+
+Kannur
+Page 2
+Customer Service Advisor - Technical Support
+AT&T U-verse
+
+11/2017 - 12/2018 
+
+[24]7.ai Bangalore
+•
+Effectively managed multiple priorities in a structured and timely manner within a 24x7 shift environment via live chat, email and CRM.
+•
+Diagnosed and resolved technical issues for AT&T U-verse internet, TV, and VoIP phone services.
+•
+Addressed customer service concerns with professionalism, ensuring compliance with quality standards and adherence to established procedures.
+•
+Conducted training sessions to promote best practices and improve individual and team performance in technical support and service delivery.
+•
+Monitored and maintained customer-facing systems to ensure operational continuity and prompt issue resolution.
+•
+Ensure customer records in the CRM are consistently accurate and current.
+•
+Assisted customers with service setups, upgrades, and troubleshooting, ensuring seamless adoption and optimal performance of digital solutions.
+IT Technical Support Specialist and Trainer
+Little Flower Convent School
+
+06/2014 - 01/2017 
+
+•
+Conducted training sessions for staff on TechNext digital systems, ensuring smooth adoption of new technologies.
+•
+Provided technical support for school software, improving system usability and user satisfaction.
+•
+Improved understanding of computer systems for over 300 students, resulting in 95% exam pass rate improvement.
+HOBBIES
+Football
+Badminton
+Cycling
+Traveling & Hiking
+
+"""
+
+# === Ask Function ===
+def ask_question(question,history):
+    prompt = f"""
+You are an AI assistant that answers questions about a person based on their resume. You should act a James Cheriyan and need to answer to the questions. 
+Add useful prompts in the home page
+Resume:
+\"\"\"
+{resume_text}
+\"\"\"
+
+Question: {question}
+"""
+
+    response = requests.post(
+        "https://openrouter.ai/api/v1/chat/completions",
+        headers={
+            "Authorization": f"Bearer {API_KEY}",
+            "Content-Type": "application/json"
+        },
+        json={
+            "model": MODEL,
+            "messages": [{"role": "user", "content": prompt}],
+            "temperature": 0.7
+        }
+    )
+    return response.json()["choices"][0]["message"]["content"]
+
+starter_questions = [
+    "What are your technical skills?",
+    "Describe your experience at Natterbox.",
+    "What is your educational background?",
+    "Summarize your work history.",
+    "What certifications or degrees do you have?",
+    "Where have you worked before?",
+    "What experience do you have in telecom or VoIP?",
+    "How do you handle system monitoring in a 24x7 environment?"
+]
+
+# === Gradio Chatbot Interface ===
+chat = gr.ChatInterface(fn=ask_question, title="📄 Ask Me About My Resume" , examples=starter_questions)
+gr.DeepLinkButton()
+chat.launch(share=True)