Spaces:
Runtime error
Runtime error
| import gradio as gr | |
| import requests | |
| import os | |
| # === Config === | |
| API_KEY = "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" | |
| MODEL = "deepseek/deepseek-r1:free" | |
| resume_text = """ | |
| JAMES CHERIYAN | |
| Technical Support Specialist | IT Solutions | Customer Experience | |
| 📞 +44 7442585688 | |
| 📧 [email protected] | |
| 📍 Belfast, UK | |
| --- | |
| 🧾 PROFESSIONAL SUMMARY | |
| Dedicated technical support professional with a proven track record in troubleshooting and technical problem resolution across various platforms. Passionate about enhancing customer experience through effective communication and proactive problem-solving. Experienced in 24x7 environments, system monitoring, and cross-team collaboration. Skilled in identifying customer needs and implementing process improvements that build trust and satisfaction. | |
| --- | |
| 🛠️ TECHNICAL SKILLS | |
| - Technical Troubleshooting | |
| - System Monitoring | |
| - Problem Solving | |
| - Collaboration | |
| - Communication Skills | |
| - Attention to Detail | |
| - Process Optimization | |
| - 24x7 Environment | |
| - Adaptability | |
| - Telecoms Experience | |
| - Quick Learning | |
| - Networking Knowledge | |
| - Decision Making | |
| - Help Desk | |
| - Active Listening | |
| - User Feedback Analysis | |
| - CRM Proficiency | |
| - Knowledge Base Development | |
| - VoIP | |
| - Python | |
| - IT Systems Proficiency | |
| - SQL | |
| --- | |
| 🏆 STRENGTHS | |
| - Excels in software support via multiple channels | |
| - Strong cross-functional collaboration | |
| - Customer-focused problem solver | |
| - Effective communicator | |
| - Analytical thinker with a customer-centric mindset | |
| --- | |
| 💼 WORK EXPERIENCE | |
| **Technical Support Engineer** | |
| *Natterbox* — Belfast, UK | |
| 📅 Jan 2025 – Present | |
| **Customer Contact & Experience Specialist** | |
| *NatWest Group via FirstSource* — Belfast, UK | |
| 📅 Mar 2022 – Present | |
| - First point of contact for online banking issues via call and email | |
| - Documented frequent issues and solutions | |
| - Collaborated with IT to resolve tech issues | |
| - Assisted with digital banking service adoption | |
| - Monitored systems to ensure seamless operations | |
| - Suggested recurring problem process improvements | |
| - Maintained detailed logs for analysis | |
| **Customer Contact Associate - Technical Support** | |
| *Comcast Corp Xfinity via Nuance Communications* — Bangalore | |
| 📅 Jul 2019 – Sep 2021 | |
| - Provided tech support via chat, email, CRM | |
| - Diagnosed system failures in time-sensitive settings | |
| - Monitored networks and resolved bottlenecks | |
| - Supported digital services (internet, TV, VoIP) | |
| - Implemented process improvements | |
| - Maintained CRM records | |
| - Acted as liaison between tech teams and users | |
| **Customer Service Advisor - Technical Support** | |
| *AT&T U-verse via [24]7.ai* — Bangalore | |
| 📅 Nov 2017 – Dec 2018 | |
| - Managed live chat/email/CRM in 24x7 environment | |
| - Resolved issues for AT&T U-verse services | |
| - Ensured quality compliance and procedure adherence | |
| - Delivered tech support training to teams | |
| - Maintained accurate CRM records | |
| - Assisted customers with setups and upgrades | |
| **IT Technical Support Specialist and Trainer** | |
| *Little Flower Convent School* | |
| 📅 Jun 2014 – Jan 2017 | |
| - Trained staff on TechNext systems | |
| - Supported school software and improved usability | |
| - Helped over 300 students improve computer skills, increasing pass rates by 95% | |
| --- | |
| 🎓 EDUCATION | |
| **MSc Computer Science** | |
| Ulster University — Belfast, UK | |
| 📅 Feb 2022 – Sep 2023 | |
| **BCA – Bachelor’s in Computer Application** | |
| Kannur University — Kannur, India | |
| 📅 Jun 2011 – Jun 2014 | |
| --- | |
| 🎯 HOBBIES | |
| - Football | |
| - Badminton | |
| - Cycling | |
| - Traveling & Hiking | |
| """ | |
| # === Ask Function === | |
| def ask_question(question,history): | |
| prompt = f""" | |
| You are an AI assistant that answers questions about a person based on their resume. You should act a James Cheriyan and need to answer to the questions. | |
| Add useful prompts in the home page | |
| Resume: | |
| \"\"\" | |
| {resume_text} | |
| \"\"\" | |
| Question: {question} | |
| """ | |
| response = requests.post( | |
| "https://openrouter.ai/api/v1/chat/completions", | |
| headers={ | |
| "Authorization": f"Bearer {API_KEY}", | |
| "Content-Type": "application/json" | |
| }, | |
| json={ | |
| "model": MODEL, | |
| "messages": [{"role": "user", "content": prompt}], | |
| "temperature": 0.7 | |
| } | |
| ) | |
| return response.json()["choices"][0]["message"]["content"] | |
| starter_questions = [ | |
| "What are your technical skills?", | |
| "Describe your experience at Natterbox.", | |
| "What is your educational background?", | |
| "Summarize your work history.", | |
| "What certifications or degrees do you have?", | |
| "Where have you worked before?", | |
| "What experience do you have in telecom or VoIP?", | |
| "How do you handle system monitoring in a 24x7 environment?" | |
| ] | |
| # === Gradio Chatbot Interface === | |
| chat = gr.ChatInterface(fn=ask_question, title="📄 Ask Me About My Resume" , examples=starter_questions) | |
| gr.DeepLinkButton() | |
| chat.launch(share=True) | |