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| # Laptop replacements | |
| The laptop renewal period is 3 or 4 years, depending on your role and the age of the laptop, not the amount of time an individual has had it. Renewal is entirely optional - if you want to keep your current laptop that’s fine. | |
| - Aura will contact you to let you know the laptop is eligible for renewal. You’ll be offered a new machine in line with our agreed [laptop specifications for your role.](https://github.com/madetech/handbook/blob/main/guides/it/Hardware.md) | |
| - Aura will then arrange to send you a new laptop. | |
| - Once you've finished transferring any information from your old laptop you need to send it back to Aura. Please ensure: | |
| - That the device is clean (no stickers) | |
| - That the charger is included | |
| - There is a note with your name on it so that Aura can identify who it’s from. | |
| If you are posting the laptop you need to ensure it’s suitably packaged and has plenty of padding to ensure a safe return. Send it with tracking and insurance to the following address: | |
| <pre> | |
| Aura Technology | |
| 1-2 Trinity Court | |
| Brunel Road | |
| Totton | |
| Southampton | |
| SO40 3WX | |
| </pre> | |
| We recommend using the following method to send the laptop and charger to Aura as this both tracks and insures the laptop, and you can arrange to have the parcel collected from your home: | |
| [Special Next Day Delivery](https://www.royalmail.com/sending/uk/special-delivery-guaranteed-1pm) | |
| You can expense the postage by claiming back via Xero ([guide](../compensation/expenses.md) and [policy](https://docs.google.com/document/d/1NthAC1xepzAI07o40c6WxXHbPttNxaCidhJ22eJHD-k/edit#)), completing the following fields: | |
| - Description: "Returning laptop to Aura for replacement" | |
| - Account: "Postage, Freight & Courier" | |
| - Industry: If it's a client laptop then it will depend on the client. If it's a Made Tech laptop then "Group" | |
| - Capabilities: Your own capability | |
| - Assign to customer: If it's a client laptop then it will depend on the client. If it's a Made Tech laptop then leave blank | |
| - Label: Leave blank | |
| We do not offer an option to purchase your laptop. | |