handbook/handbook-main/roles/sfia (legacy)/junior_delivery_manager.txt

# SFIA Role Guidance: Junior Delivery Manager 

[SFIA Level 3: Follow](https://sfia-online.org/en/sfia-7/responsibilities/level-3)

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## Required competency for role

### Autonomy

Understands software delivery at an entry level, and has some experience in delivering tech solutions, with user-focused outcomes.

Can perform key role activities independently, and will often attempt to handle slightly more complex situations (e.g. negotiations with clients, improvements in ways of working in an already high-performing team) without significant help.

Contributes to the account level and assumes accountability for a single workstream, however usually not solely accountable for the ovarall delivery success; often seeks help and shares that accountability with more senior team members in the delivery.

Has some experience in dealing with customers / external parties but often requires support with situations that are not ordinary.

### Influence

Helps define the team's ways of working & resolve issues around delivery cadence.

Strong appreciation of the importance of team dynamics, collaboration and empowering delivery teams. Understands the importance of feedback, at a team or personal level.

Able to effectively communicate with technical and non-technical stakeholders as well as facilitate discussions within a multidisciplinary team, with potentially difficult dynamics. 

Able to advocate for the team externally and can manage differing perspectives.

Can help teams to establish a process although will require help when having to assess and decide between frameworks, processes etc in an unpredictable, complex situation / delivery.

Builds successful and trusting relationships with the MT customers and is able to promote MT in appropriate situations.

### Complexity

Can deal with low-complexity situations effectively and with little support (e.g. how to run ceremonies, backlog refinement session, internal team meetings).

Attempts to deal with more complex situations, by presenting different alternatives and discussing the best way forward (e.g. drastic changes to team shape, team unsuccessful in Sprint cycle, with impact to MT reputation).

Ensures value for users is always delivered at the workstream level - if not, attempts to remediate by presenting different alternatives and discussing the best way forward.

Proven record of actively attempting to remove or minimise risks & issues with little support. Understands how the risks, issues or dependencies impact the work of a team. 

Sets the team cadence and tempo, ensuring it is sustainable.

### Knowledge

Proven experience in applying agile principles in practice.

Has strong knowledge of the fundamentals of software delivery, how to support high performing teams and apply user-first principles.

Able to provide a clear framework in which teams can deliver, with focus on openness, transparency, user-first principles, outcomes.

Has an awareness of agile tools and is starting to use them intelligently.

Has a good understanding of key software development principles & practices and has experience being part of teams that implement those.

Acively seeking to build up their delivery knowledge and gain better understadning on how best to deliver tech solutions and user outcomes.

### Business Skills

Demonstrates effective communication skills.


Plans, schedules and monitors own work (and that of others where applicable) competently within limited deadlines and according to relevant legislation, standards and procedures.


Contributes fully to the work of teams. Appreciates how own role relates to other roles and to the business of the employer or client.
Demonstrates an analytical and systematic approach to issue resolution.


Takes the initiative in identifying and negotiating appropriate personal development opportunities.


Understands how own role impacts security and demonstrates routine security practice and knowledge required for own work.