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| # Principal Delivery Manager | |
| Our Principal Delivery Managers are accountable for the successful delivery of a portfolio of projects while developing senior client relationships and demonstrating delivery leadership. | |
| ## Your role at Made Tech | |
| Delivery principals work with delivery, technical and design leads to ensure projects deliver the desired outcomes for users and customers. As an expert in delivery, you’ll define the delivery approach and team shape, inspire trust with senior stakeholders and guide clients through the delivery process from the first client engagement. As the most senior line of project escalation on your account, you’ll collaborate with delivery teams and client stakeholders to identify and manage risks and solve issues that arise. The majority of these activities will be value adding, and chargeable to the client. | |
| While this is not a hands-on delivery role, the importance of credibility in internet-era approaches to digital, data and technology in the public sector cannot be understated. You will maintain a broad knowledge of modern delivery practices and support teams to deliver quality outcomes that meet the needs of users and clients. As the most senior delivery professional on your account, you will be accountable for ensuring the teams within your portfolio have appropriate processes and ways of working in place to manage budget, quality, team well-being, and risks that could impact successful delivery. | |
| Delivery principals form part of the Delivery and Project Management Office leadership team and contribute to the successful delivery of change and improvement initiatives. This includes fostering a best-in-class Community of Practice (CoP), managing the performance and development of a number of delivery managers, promoting learning and development, supporting recruitment, and contributing to quarterly and annual goals. | |
| As someone in a senior role within a matrix management organisation, you will build effective relationships with other senior leaders within the business, enabling you to contribute to Made Tech playbooks and thought leadership. You will support the well-being and development of all team members within your porfolio, by ensuring they receive regular feedback and learning opportunities. | |
| As a delivery leader within Made Tech you will maintain and grow your professional network. You will contribute to Made Tech’s growth, working with marketing on thought leadership, content and events, and supporting sales with responding to bids. | |
| ## Definition of success | |
| Delivery Principal accomplishment is demonstrated by growing Made Tech’s impact, delivering high value services to our clients, and accelerating the careers of others in both Delivery Management and other capabilities within your portfolio. | |
| ### Outcomes | |
| * Manage quality and risk of all account deliveries | |
| * Maximise time spent on value-adding activities that are chargeable to the client | |
| * Ensure accurate and timely adherence to all critical business processes within the account | |
| * Balance client satisfaction and team well-being with Made Tech’s commercial goals | |
| * Develop and deliver an effective Account Growth strategy with other members of the Account Management Team | |
| * Contribute to growing Made Tech’s impact | |
| * Demonstrate leadership and expertise in public sector delivery | |
| * Contribute to the Delivery Community of Practice | |
| * Accelerate the career of other Delivery Managers through line management, coaching, mentoring & knowledge sharing | |
| ### KPIs | |
| * Billability | |
| * Quality | |
| * Risk | |
| * Account/ Project Gross Profit Margin (GPM) | |
| * Forecast accuracy | |
| * Invoice accuracy | |
| * Revenue contribution | |
| * Employee Engagement (eNPS) | |
| ## Internal Stakeholders | |
| As a Delivery Principal you are responsible for delivering the above outcomes by collaborating with other Delivery Principals, the rest of the Account Management Team, Delivery/Design/Technology leads within your projects, client stakeholders and internal business partners e.g. scheduling, hiring, people team. | |
| As a matrix organisation you will have a dual reporting line. | |
| * The Head of Delivery will be your line manager and is responsible for your career development, and oversees the approach to Delivery across the organisation. | |
| * The Delivery Director and Industry Director for your Industry, who work across the accounts in an industry to build client relationships and sector knowledge that contributes to Industry growth. | |
| ### Strategy | |
| * Contribute to and deliver on Account Strategy | |
| * Contribute to and support Delivery Management capability improvement initiatives | |
| * Account Level Delivery Assurance | |
| ### Accountable for ensuring delivery success | |
| * Report to the Head of Delivery and Industry Delivery Director every week the status of quality and risk | |
| * Oversee project planning and delivery, reporting on progress against expected milestones | |
| * Manage team resourcing to balance successful client delivery, team happiness and Made Tech commercial objectives | |
| * Oversee compliance and accuracy of all critical business processes (time sheeting, invoicing, forecasting, delivery assurance reporting) | |
| * Oversee commercial activities (Statements of Work, purchase order numbers, supplier contracts for partners, IR35 assessments for contractors, raising staffing demands) | |
| ### Hiring and Careers | |
| * Support hiring activities including interviewing and outreach | |
| * Management of Delivery Managers including performance, progression and satisfaction | |
| * Ensure regular feedback (constructive and/or appreciative) is shared with all individuals working on projects you are accountable for | |
| ### Growing Made Tech’s Impact | |
| * Take the lead on bids, using your knowledge and experience to understand the problem and shape our response | |
| * Ensure your clients are motivated to bring repeat business and recommend our services to others | |
| * Identify opportunities for Made Tech to deliver value for the client beyond the current project | |
| * Build relationships with senior stakeholders within your account | |
| * Promote Made Tech and develop your personal reputation in the industry by producing thought leadership content, expanding your personal network and attending events | |
| ### Community and Thought Leadership | |
| * Share successes and failures with the Delivery Community to support the evolution of ways of working, techniques, and technologies across Made Tech | |
| * Contribute to the Industry Community, to support the identification of common problems that can be developed into propositions | |
| * Contribute to a set of centralised resources and templates for potential reuse | |
| * Contribute to developing a thriving community of practice and shared identity | |
| ## Competencies and behaviours | |
| Delivery Principals are expected to be operating at, or working towards, [SFIA level 6](https://sfia-online.org/en/sfia-8/responsibilities/level-6) in all five competencies. In addition to this, the below list describes specific competencies and behaviours that you’ll need in this role. | |
| We don’t expect you to tick all of these when you join. We'll work together to define learning and development objectives that help you meet these competencies. | |
| ### Articulation and role modelling of Made Tech values, purpose, and vision | |
| * Describe each with examples | |
| * Demonstrate role modelling | |
| ### Commercial awareness | |
| * Articulate business fundamentals (USP, profitability, risks, target market) | |
| * Demonstrate advocacy and prioritisation of business fundamentals | |
| * Display accountability for managing commercial activities within deliveries | |
| * Be able to recall and describe key Made Tech case studies, including where you were not directly involved in the project | |
| ### Time management and prioritisation | |
| * Demonstrate prioritisation, delegation and consistent delivery of multiple goals simultaneously | |
| ### Performance management of direct and indirect reports | |
| * Demonstrate fast remediation of performance issues | |
| * Support direct reports with performance remediation of indirect reports | |
| * Demonstrate encouragement and mentoring of high performers, to support them towards successful promotions | |
| * Maintain compliance with all expectations of line management at Made Tech | |
| ### Lead teams to effectively manage risk and quality within workstreams | |
| * Demonstrate planning of and implementation of risk management activities within programme of projects, including consistent and reliable risk management processes and reporting to key stakeholders | |
| * Demonstrate activities to ensure that projects, teams and functions have appropriate practices in place to meet required quality levels | |
| ### Coach teams to successfully deliver projects | |
| * Have working knowledge of a wide variety of delivery approaches, methods and tools - for example Kanban, Scrum, Scaled Agile, Waterfall, Lean, XP and Design Sprints | |
| * Recall examples of coaching teams on best practices in other capabilities, including Security, DevOps, User Centred Design and Data Ethics | |
| * Be able to explain the GDS service standard and how to meet each point, the purpose of each phase of the GDS Service Manual and the roles and responsibilities of all of the DDAT roles that make up a Service Team | |
| * Be able to describe and advocate for the Made Tech propositions | |
| * Demonstrate advocacy of best practice delivery with teams and clients | |
| ### Deliver consultancy to clients as part of a formal or informal arrangement | |
| * Demonstrate experience of designing and running workshops with client stakeholders, including post-workshop feedback | |
| * Demonstrate experience taking responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution. | |
| ### Trust building with your seniors, peers, juniors and client stakeholders | |
| * Demonstrate with feedback from seniors, peers, juniors and client stakeholders | |
| ### Continuous improvement and feedback | |
| - Demonstrate positive response to feedback with course correction | |
| ## Work perks and benefits | |
| Take a look at the Benefits & Perks section of the [Made Tech Handbook](https://github.com/madetech/handbook) to see what we can offer you. | |
| ## Salary and location | |
| We do not mandate time on-site, but in-person collaboration is important for fostering effective relationships, and would expect Delivery Principals to spend time with their teams and with their clients. We have offices in London, Bristol, Manchester, and Swansea, and have clients with hubs all over the country. | |
| We practice salary transparency when it comes to advertising roles at Made Tech. Every role we publish will include the salary range in the job ad, please do refer to that. | |
| For any internal candidates, we are currently reviewing and refreshing our pay bands and will be sharing those internally first. They will then be placed back here again by the end of July 2025. | |
| ## Applying | |
| When we’re hiring for this role, you can see the details and apply at www.madetech.com/careers. If you have any questions about the role please email us at [email protected]. We’re happy to help! | |