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| # Delivery Manager | |
| Work as part of a Delivery Team to make sure the team is able to deliver successful projects. | |
| ## What does the job entail? | |
| Delivery Managers support delivery teams to meet their full potential. This will probably include facilitating scrum ceremonies and monitoring project budget, supporting team admin and managing project risk. You may work with a Lead or Principal Delivery Manager to manage stakeholder relationships, ensure successful delivery outcomes and lead external workshops. | |
| As a Delivery Manager, you will work on a small or mature agile team and learn on the job. At this level, you may work alongside a more senior delivery manager on a larger team, shadowing and providing support, or working to deliver an element yourself under guidance and mentorship. You will work under general direction and attempt to solve problems with your delivery team, but will seek out and accept guidance where necessary. | |
| You’ll use cross-functional skills to support your delivery team to deliver successful outcomes to the client. You use empathy and effective listening skills to help the team collaborate. You will use your previous project management experience to identify and manage project dependencies, risks and issues collectively with the team. You use your communication skills to help communicate complex information to technical and non-technical stakeholders, and facilitate discussions within a multidisciplinary team. You will be able to answer most questions that client stakeholders ask, but know who to speak to for more complex issues or queries. | |
| With support, you will use your excellent attention to detail to ensure the project is delivered within budget, using tools such as Google Sheets to match up the time spent by the team with the amount of work left to complete. | |
| You are passionate about learning and developing your skill set, and are an active member of the Delivery Community of Practice (COP). You spend time learning from other capabilities (cloud & engineering, user-centred design, product & business analysis) about what good looks like in their areas of expertise. | |
| ## Definition of success | |
| Success as a Delivery Manager is predominantly measured by effectively contributing to a team, to support them in delivering successful outcomes for our clients. It is also assessed based on personal development and learning, as you move towards autonomy and being solely accountable for a delivery. | |
| ### Expected outcomes | |
| * Effective quality and risk management | |
| * Enabling a team by identifying and unblocking dependencies | |
| * Accurate and timely adherence to all critical business processes within the delivery | |
| * Contribute to the Delivery Community of Practice | |
| * Contribute to growing Made Tech’s impact | |
| * Becoming autonomous and accountable for a Delivery through personal development, learning, mentorship and shadowing | |
| ### KPIs | |
| * Quality | |
| * Risk | |
| * Timesheet accuracy | |
| * Invoice accuracy | |
| * Learning & development objectives | |
| ## Responsibilities | |
| Delivery Managers are responsible for delivering the above outcomes by collaborating with other members of their delivery team. | |
| ### Project Level Delivery Assurance | |
| * Ensure delivery success with support, managing scope, budget and quality | |
| * Feed into the status of quality and risk reported to Heads of Delivery on a weekly basis | |
| * Support the Delivery Team by facilitating ceremonies, doing administrative tasks and unblocking dependencies | |
| * Work with the team to identify and manage risks, issues and dependencies, escalating where necessary | |
| * Review and approve timesheets, invoices and Kimble Forecasts, ensuring accuracy at all stages | |
| ### Personal Development | |
| * Ensure regular feedback (constructive and/or appreciative) is shared with all individuals working on your projects | |
| * Regularly gather and act on feedback about personal development | |
| * Define and work towards a learning and development plan to ensure you are able to autonomously manage a project as quickly as possible | |
| ### Growing Made Tech’s Impact | |
| * Ensure your clients are motivated to bring repeat business and recommend our services to others | |
| * Identify opportunities for Made Tech to deliver value for the client beyond the current project | |
| * Build relationships with stakeholders within your project, and engage with other experts in the organisation for example at the client Community of Practice | |
| ### Community and Thought Leadership | |
| * Share successes and failures with the Delivery Community to support the evolution of ways of working, techniques, and technologies across Made Tech | |
| * Contribute to developing a thriving community of practice and shared identity | |
| ## Competencies and behaviours | |
| Delivery Managers are expected to be operating at, or working towards, [SFIA level 3](https://sfia-online.org/en/sfia-8/responsibilities/level-3) in all five competencies. In addition to this, the below list describes specific competencies and behaviours that you’ll need in this role. | |
| Don’t worry - we don’t expect you to tick all of these when you join. We'll work together to define learning and development objectives that help you meet these competencies on your way to promotion. | |
| ### Articulation and role modelling of Made Tech values, purpose, and vision | |
| * Describe each with examples | |
| * Demonstrate role modelling | |
| ### Commercial awareness | |
| * Articulate project commercial fundamentals (Statements of Work, Purchase Orders, Gross Profit Margin, Forecasting, Burndown) | |
| * Describe how they are supporting commercial activities within their delivery | |
| * Be able to demonstrate that the team is on track to meet the deliverables defined in the SOW | |
| ### Time management and prioritisation | |
| * Demonstrate prioritisation and time management | |
| ### Effectively manage delivery risk and quality | |
| * Demonstrate working with a team to perform risk management activities including identification, assessment, mitigation, assessment and reporting to key stakeholders, with support as required | |
| * Demonstrate activities to ensure that delivery teams have appropriate practices in place to define and meet required quality levels, with support as required | |
| * Articulate approach to managing budget and burndown within the project, being able show how this is being managed | |
| ### Coach teams to successfully deliver projects | |
| * Articulate the benefits and use cases of a variety of delivery approaches, methods and tools - for example Kanban, Scrum, and Waterfall | |
| * Understand why it’s necessary to collaborate with capability experts (e.g. Lead Engineer / Lead Designer) to ensure deliveries adhere to best practices such as Security, DevOps, User Centred Design and Data Ethics | |
| * Be able to explain the purpose of the GDS phase you are currently working on (Discovery/Alpha/Beta/Live), and where applicable, what to expect in the next phase | |
| * Demonstrate knowledge of where to find and how to use the GDS service standard | |
| * Be able to explain the Roles and Responsibilities of all of the roles on the team you are working on | |
| ### Facilitation and communication | |
| * Demonstrate experience of running ceremonies and facilitating meetings - with post meeting feedback | |
| * Demonstrate experience of presenting information to stakeholders using reports or presentations | |
| ### Trust building with your seniors, peers, juniors and client stakeholders | |
| * Demonstrate with feedback from seniors, peers, juniors and client stakeholders | |
| * Demonstrate moving towards taking ownership for the success of the delivery, through feedback from your Delivery Lead | |
| ### Continuous improvement and feedback | |
| * Demonstrate positive response to feedback with course correction | |
| * Demonstrate providing regular feedback for team members | |
| ## Work perks and benefits | |
| Take a look at the Benefits & Perks section of the [Made Tech Handbook](https://github.com/madetech/handbook) to see what we can offer you. | |
| ## Salary and location | |
| We mainly work remotely but you may need to visit clients or go to the office occasionally. We have offices in London, Bristol, Manchester, and Swansea. | |
| We practice salary transparency when it comes to advertising roles at Made Tech. Every role we publish will include the salary range in the job ad, please do refer to that. | |
| For any internal candidates, we are currently reviewing and refreshing our pay bands and will be sharing those internally first. They will then be placed back here again by the end of July 2025. | |
| ## Applying | |
| When we’re hiring for this role, you can see the details and apply at www.madetech.com/careers. If you have any questions about the role please email us at [email protected]. We’re happy to help! | |