handbook/handbook-main/roles/mid_business_analyst.txt

# Business Analyst

Business Analysts help teams deliver products and services that bring value to their users through:
- **Identifying business problems and opportunities**
- **Conducting research to understand the public sector domain, people, organisation, processes and technology**
- **Explore, elicit and analyse business and user needs**
- **Identify areas for improvement and explore feasibility of options**
- **Understand any business and policy constraints that need to be considered, and assess the implications**


# Key responsibilities

## Scope

Business analysts can expect to work independently and autonomously and will lead on small to medium size projects and support larger, more complex ones.

At this role you will:
Investigate operational needs, problems and opportunities
Contribute and assist in producing recommendations of improvements with regards to technologies and processes of the organisation. 
Support the design and creation of Acceptance Testing


## Competencies

Business Analysts display Made Tech’s [values](https://github.com/madetech/handbook/blob/main/company/about.md), relevant [DDaT capabilities](https://www.gov.uk/guidance/business-analyst--2#:~:text=Skill%20level%3A%20awareness-,Business%20analyst,data%2Dinformed%20decision%20making%2C%20based%20on%20user%20research.%20(Skill%20level%3A%20working),-Senior%20business%20analyst) and [SFIA (Level 3)](https://sfia-online.org/en/sfia-8/responsibilities/level-3) behaviours.

## Skills needed for this role

Applies the following practices as a Business Analyst, within an engagement:

- Agile working, Identify and compare delivery methods, measure outcomes and adhere to MVPs and priorities.
- Business analysis, Apply structured approaches to identify, investigate, and communicate complex business problems and opportunities.
- Business modelling, Understand potential changes and how business processes, systems, and data interact.
- Business process improvement, Lead the analysis, design, prioritisation, and implementation of process and business changes.
- Business process testing, Support the design, execution, and assessment of business process tests and usability evaluations within a project.
- Methods and tools, Select and use the most appropriate tools and techniques to support the planning, analysis, development, testing, implementation, and improvement of systems and services within a project.
- Requirements definition and management, Coordinate and review the prioritisation of requirements and use appropriate requirements management life cycle methods.
- Stakeholder relationship management, Manage and monitor relationships with and between internal and external stakeholders.
- Systems analysis, Identify and analyse IT system capabilities and develop models and system requirements for bespoke IT systems or software packages.
- Testing, Develop acceptance criteria, review prototypes, test plans and test outcome reporting.
- User experience analysis, Apply techniques to analyse, validate, and prioritise user experience needs and present findings to support data-informed decision-making based on user research.

## Key measures

- Delivery of good public services for users with clients, shown through relevant measures, for example, data, metrics, KPIs or the passing of service standards
- Personal performance aligned with DDaT and SFIA grade, evidenced through peer feedback
## Community of Practice (CoP)

Engages and participates within the Made Tech and client communities of practice to:

- build an inclusive and supportive culture
- recognise when to ask for further guidance and support and identify how to improve how we work, for example, by discussing and sharing approaches, ideas and examples of good practice

## Work perks and benefits

Take a look at the [Benefits & Perks](https://github.com/madetech/handbook/blob/350005eb3769ef05338461af6413e4553aee54b2/benefits/made_tech_benefits_box.md) section to see what we can offer you.

## Salary and location

We mainly work remotely but you may need to visit clients or go to the office occasionally. We have offices in London, Bristol, Manchester, and Swansea. 

We practice salary transparency when it comes to advertising roles at Made Tech. Every role we publish will include the salary range in the job ad, please do refer to that.
For any internal candidates, we are currently reviewing and refreshing our pay bands and will be sharing those internally first. They will then be placed back here again by the end of July 2025.

## Applying

When we’re hiring for this role, you can see the details and apply at www.madetech.com/careers. If you have any questions about the role please email us at [email protected]. We’re happy to help!