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| # Lead User Researcher | |
| - Location: mainly remote with occasional office and client visits | |
| - Offices: London, Bristol, Manchester, and Swansea | |
| - Salary: please refer to the job ad when it is live | |
| - SFIA: Level 5 | |
| ## Summary | |
| Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We’ve built a community of designers and researchers to support the public sector's growing demand for a design-led approach to service delivery. | |
| Lead User Researchers are expert practitioners who influence and mentor others. They work with teams to deeply understand people’s lives, services, organisations, and outcomes for the public sector. They do this by making sure that teams take a user-centred, evidence-based approach to service design and delivery. They can lead a team to understand a complex policy area and identify the most value in focusing. They have an essential role in creating a healthy User-Centred design (UCD) community and culture at Made Tech. | |
| ## Key responsibilities | |
| ## Scope | |
| - Responsible to the Head of User-Centred Design for successfully informing the design and delivery of public services | |
| - Oversees multiple products, concerned about consistency | |
| - Hands-on research and research leadership for products and team | |
| - Acts as the research subject matter expert, facilitating the design process and communicating design decisions to teams and setting expectations with stakeholders | |
| - Takes an active role in the user-centred communities, leading on developing good practice | |
| - Work happens completely autonomously without regular need for review | |
| - Concerned about retention, hiring, and team quality | |
| - Mentors and coaches within the research community and line manager researchers | |
| ## Practice | |
| - Scope focus of research, so everyone involved has a shared understanding of successful outcomes | |
| - Plan research that informs the design of public services that are helpful, usable and successful | |
| - Put research participants at ease, so they're comfortable sharing information | |
| - Analyse and interpret research findings so that teams can confidently confirm or challenge their understandings of problems and ideas | |
| ## Leading teams | |
| - Involve whole teams in user research to build their understanding and empathy for people using and running public services | |
| - Assure the quality of decisions across multiple teams | |
| - Share research freely and often | |
| - Make decisions based on research findings; model this behaviour to the rest of your team | |
| ## Community | |
| - Line management of user researchers | |
| - Support the hiring and onboarding of designers and researchers | |
| - Help define Made Tech design principles through delivering good public services | |
| - Help establish a design studio culture at Made Tech and client offices | |
| - Represent user-centred design publicly and internally | |
| ## Client and sales | |
| - Build relationships with clients, earn their trust and understand their needs | |
| - Support sales team to win new work and review bids relating to UCD | |
| ## Key measures | |
| - Delivery of good public services for users with clients | |
| - Case studies of how to design and deliver good public services and outcomes | |
| - Growth and happiness of the UCD community at Made Tech | |
| ## Competencies | |
| - Client focus | |
| - Drive to deliver | |
| - Learning and mentoring | |
| - Experienced in their profession | |
| - Facilitation | |
| ## Work perks and Benefits | |
| Take a look at the Benefits & Perks section of the [Made Tech Handbook](https://github.com/madetech/handbook) to see what we can offer you. | |
| We practice salary transparency when it comes to advertising roles at Made Tech. Every role we publish will include the salary range in the job ad, please do refer to that. | |
| For any internal candidates, we are currently reviewing and refreshing our pay bands and will be sharing those internally first. They will then be placed back here again by the end of July 2025. | |
| ## Applying | |
| When we’re hiring for this role, you can see the details and apply at www.madetech.com/careers. If you have any questions about the role please email us at [[email protected]](mailto:[email protected]). We’re happy to help! | |