handbook/handbook-main/roles/lead_product_manager.txt

# Lead Product Manager 

Reporting to the Discipline Head of Product Management, Business Analysis and Innovation, our Lead Product Manager role is responsible for leading on product across multiple client assignments. 

## Summary

Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design and product-led can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers, researchers and product professionals to support the public sector's growing demand for a user-centred, design and product led approach to how services are delivered.
As a Lead Product Manager, reporting to the Discipline Head, you’ll enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in product management.

You will work as part of cross-functional teams which might include other Made Tech team members, stakeholders and partner agencies. You will inspire trust in the team, guide and coach teams through the product process and use your influence to continuously iterate and improve ways of working and processes. 

## Responsibilities

* You will be expected to work in a self initiated manner, modelling leadership in a collaborative and inclusive manner
* Collaborate and influence the wider Made Tech team and our clients to deliver high quality work aligned with our customers vision and needs
* Influence decision making which impacts success. This might include scoping work, prioritisation, deadlines, budgets and evaluating risk
* Work across more than one assignment for a client at one time 
* Coach, support and people manage other members of the Product Management team. To steer them and their teams towards successful delivery for our clients, enabling them and holding them accountable for producing high quality outputs and deliverables
* Maintain a broad technical knowledge of product management, user-centred design and technical practices, be able to shape strategy, proposals, statements of work and roadmaps
* Be a leader in and heavily contribute to Made Tech’s community of practice for Product and contribute to other disciplines 
* Assist in developing and growing the discipline and user-centred practice in line with business needs, hiring and line managing product managers, developing the capability,  propositions and playbooks to create a uniquely Made Tech way of embedding design and product-led thinking into all that we do

### Skills people must have

* Experience in helping grow product teams though community, hiring and line management
* Excellent understanding and passionate articulation of the value of product and user-centred design 
* Experience and evidence of delivering user centred products and services from ideation through to maintenance phases  
* Experience of assisting to develop product communities of practice as a leader or leading member of a high-performing practice
* Ability to support and coach others to grow their skills, product capabilities and to take on more responsibility for client-facing projects
* Able to educate and mentor team members, colleagues and peers in the wider business on developing product and agile delivery as a core discipline
* Experienced in working directly with customers and users, and able to drive teams to deliver excellent outcomes for users
* Working within a design consultancy/senior product leadership role in the public sector, health or allied areas
* Strong empathy and relationship building  skills

At this point, we hope you're feeling excited about Made Tech and the opportunity. Even if you don't feel that you meet every single skill, we still encourage you to apply. Get in touch with our talent team if you’d like an informal chat about the role and your suitability before applying.

### Desirable (not essential) skills

* Working with sales teams to build client relationships, develop opportunities and win new work
* Working in the open - building the trust within teams to share little and often
* Experience in re-designing legacy services and products
* Maintaining a deep working knowledge of product,design and research techniques
* Experience in people management


## Work perks and benefits

Take a look at the Benefits & Perks section of the [Made Tech Handbook](https://github.com/madetech/handbook) to see what we can offer you. 

## Salary and location

We work in a hybrid manner with on-site requirements for in-person presence when considered most beneficial for the activity (team meetings, workshops, onboarding for example).  You may also need to visit clients where on-site requirements are necessary and/or beneficial. We have offices in London, Bristol, Manchester, and Swansea. 

We practice salary transparency when it comes to advertising roles at Made Tech. Every role we publish will include the salary range in the job ad, please do refer to that.
For any internal candidates, we are currently reviewing and refreshing our pay bands and will be sharing those internally first. They will then be placed back here again by the end of July 2025.


## Applying

When we’re hiring for this role, you can see the details and apply at www.madetech.com/careers. If you have any questions about the role please email us at [email protected]. We’re happy to help!