handbook/handbook-main/roles/lead_business_analyst.txt

# Lead Business Analyst

Lead Business Analysts help teams deliver products and services that bring value to their users through:
Identifying business problems and opportunities
Conducting research to understand the public sector domain, people, organisation, processes and technology
Explore, elicit and analyse business and user needs
Identify areas for improvement and explore feasibility of options
Understand any business and policy constraints that need to be considered, and assess the implications


# Key responsibilities

## Scope

A lead business analyst has a good understanding at an enterprise/strategic level of an organisation and works in highly complex problem spaces, typically spanning multiple products or services.

At this role level, you will:
- Take responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organisation change. 
- Select, adopt and adapt appropriate business analysis methods, tools and techniques; selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.
- Collaborate with stakeholders at all levels, in the conduct of investigations for strategy studies, business requirements specifications and feasibility studies. 
- Prepare business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks.

## Competencies

Lead Business Analysts display [Made Tech’s values](https://github.com/madetech/handbook/blob/main/company/about.md), relevant [DDaT capabilities](https://www.gov.uk/guidance/business-analyst--2#:~:text=Skill%20level%3A%20practitioner-,Lead%20business%20analyst,system%20in%20a%20project%20or%20programme%20of%20work.%20(Skill%20level%3A%20practitioner),-Head%20of%20business) and [SFIA (Level 5)](https://sfia-online.org/en/sfia-8/responsibilities/level-5) behaviours.

## Skills needed for this role

Applies the following practices as a Lead Business Analyst, within an engagement:

- Agile working, coach and lead teams in Agile and Lean practices, determine the right approach for the team, and think of new ways to achieve the right outcomes.
- Business analysis: Set the direction for business analysis, guide decision making, influence strategic plans, and ensure solutions align with organisational vision.
- Business modelling, set the direction of scope and methodology for representing complex situations, and document conceptual models to support strategic planning.
- Business process improvement, identify opportunities to perform activities in alternative ways, lead exploration of process efficiency improvements, and oversee implementation.
- Business process testing, direct the application of business analysis skills to support design, execution, and assessment of business process tests and usability evaluations.
- Consultancy (business analysis), provide advice, guidance and recommendations, propose methodologies and approaches to implementation, frame problems, and troubleshoot as needed.
- Enterprise and business architecture (business analyst), translate business drivers into objectives, define required capabilities, and support organisational changes to meet business objectives.
- Methods and tools, set direction, assess effectiveness of approaches, recommend tools for organisational collaboration and build capability.
- Requirements definition and management, direct approach to requirements management, influence prioritisation of complex requirement sets, and ensure solutions align with organisational vision.
- Stakeholder relationship management (business analysis), develop engagement strategies, lead communication with stakeholders, and act as point of consultation and escalation to resolve conflict.
- Systems analysis, set direction for identification and analysis of IT system capabilities, identify gaps in functionality, and bring business and technical concepts together to form recommendations.
- Testing (business analysis), recommend value of testing, advise on business scenarios, and develop acceptance criteria to ensure requirements can be traced to develop functionality.
- User experience analysis, advise on approach to analysis, prioritisation, and validation of user experience needs, recommend techniques, and articulate how they affect system design.


## Community of Practice (CoP)
Engages and participates within the Made Tech and client communities of practice to:

- build an inclusive and supportive culture
- recognise when to ask for further guidance and support and identify how to improve how we work, for example, by discussing and sharing approaches, ideas and examples of practice
- direct work within the community of practice, ensuring strategic objectives are achieved
- mentor and coach others within the community, acting as a thought leader, to support their development and practice
- advance product-led thinking internally and externally

## Work perks and benefits
Take a look at the [Benefits & Perks](https://github.com/madetech/handbook/blob/350005eb3769ef05338461af6413e4553aee54b2/benefits/made_tech_benefits_box.md) section to see what we can offer you.

## Sales
Collaborates with Principal Business Analysts to ensure that engagements are effective, efficient and profitable, and identify avenues of potential work through highlighting opportunities

## Key measures
- Delivery of good public services for users with clients, shown through relevant measures, for example. data, metrics, KPIs or the passing of service standards
- Personal performance aligned with DDaT and SFIA grade, evidenced through peer feedback

## Salary and location

We mainly work remotely but you may need to visit clients or go to the office occasionally. We have offices in London, Bristol, Manchester, and Swansea. 
We practice salary transparency when it comes to advertising roles at Made Tech. Every role we publish will include the salary range in the job ad, please do refer to that.
For any internal candidates, we are currently reviewing and refreshing our pay bands and will be sharing those internally first. They will then be placed back here again by the end of July 2025.

## Applying
When we’re hiring for this role, you can see the details and apply at www.madetech.com/careers. If you have any questions about the role please email us at [email protected]. We’re happy to help!